/r/AskRetail

Photograph via snooOG

A place for retail employees to share ideas and tactics to help one another make work more efficient and enjoyable. Customers are also welcome to engage employees with any questions they may not want to ask in store.

Hello and welcome to /r/AskRetail! This is a place for retail employees to share ideas and tactics to help one another make work more efficient and enjoyable. Customers are also welcome to engage employees with any questions they may have.

Other Related Subreddits: Ask:

/r/AskReddit

/r/AskMen

/r/AskWomen

/r/AskHotels

/r/TalesFromRetail

/r/RantsFromRetail

/r/TalesFromTheCustomer

/r/IDontWorkHereLady


Company Specific:

/r/ACMoore

/r/BestBuy

/r/Costco

/r/DollarGeneral

/r/DollarTree

/r/FedEx

/r/GameStop

/r/GroceryStores

/r/HomeGoods

/r/HomeDepot

/r/EmployedByKohls

/r/HomeDepot

/r/OfficeDepot

/r/PetCo

/r/Publix

/r/RiteAid

/r/SallyBeautySupply

/r/Staples

/r/Starbucks

/r/TJMaxx

/r/Target

/r/WalMart

Feel free to send the MODs names of retail-related company specific subreddit. We would love to include them for the /r/AskRetail community.


Miscellaneous:

/r/BuyItForLife

/r/ThriftStoreHauls

/r/Etsy

/r/Flipping

/r/FindAPath

/r/Jobs

/r/AskRetail

7,962 Subscribers

2

Do consumable products actually make money with cross-promotion featuring another license like a TV show show such as G Fuel Naruto soda and Gillette Disposable Justice League Razors that virtually doesn't offer anything else such as gift points on Apple Store or a bonus toy?

I just saw a bunch of Reese's cereal boxes featuring different Dragon Ball Z characters across the front of each different individual box. The new DBZ Reese's promo doesn't offer anything else otherwise, No toy inside the cereal box, no hologram motion animation cards, no sweepstakes, no discount coupons for other products related to DBZ or cereals, no redeemable bonus points or cash for say Redbox or Xbox Live, not even advertising offering a free trial of say Netflix or some other major subscription service,,,,,,,,,

I gotta ask will Reese's actually sell more boxes just having the Dragon Ball Z license on their box? And in general when a company gets other similar cross promotion like Spongebob Orea cookies that offer nothing else other than the characters on the front of the package, do they actually attract more customers for the brief period of time they are advertising the license on the product? Do people actually buy these consumable products? I get if its something like premium Razors of high quality and durability featuring the Halo Combat Evolved franchise......... But stuff thats quickly dispsable like Star Wars shaving cream???!!!!!!! Really do people actually buy these products even though they are perishable with a specified expiration date and thus no longer be usable in less than a year or two?! I'm serious about this question!

0 Comments
2024/04/22
05:19 UTC

7

i haven’t been scheduled in a month, what do i do?

i’ve worked at the same job for a little over 2 years now, it’s only part-time and i haven’t had very open availability because i was in high school and now i’m in college. we don’t need many people working in the store at the same time so none of us really get great hours (they still keep hiring people anyway for some reason), but now i haven’t been scheduled for a shift since march 17th. i’m thinking about texting my store manager something along the lines of “Hi [manager], it’s [me], I haven’t been scheduled for any shifts in a few weeks now and I just wanted to make sure that there weren’t any problems that I wasn’t aware of!” also i’ve been applying to jobs in my area, but nothing has been successful yet 😐 if anyone knows any good job search sites let me know because indeed isn’t really giving me much these days

1 Comment
2024/04/19
22:19 UTC

4

Tips of getting better at bagging?

So I work at a grocery store and I am an assistant bagger for part of my shift, and I’m absolutely crap at it. I know all the rules with the hot, cold, raw meat, eggs etc, but I haven’t been trained on how to do it well. Like what if the person is checking out one hot thing and one cold thing? Do I just put it in one bag or split it in two? It’s just humiliating because the bags I fill always topple, I feel like I’m asking the customer too many questions, and I just take forever. The cashiers always look at me like they want me to leave so they can do it themselves, but it’s my job and if I leave them alone then it’ll look like I’m slacking. I feel like I just can’t get any better because I’m always stressing about if I’m doing it right or if the cashier is judging me. Anyone have any tips on this? Or maybe tips on how to practice outside of work (I’m very good at Tetris so that’s not gonna work for me).

4 Comments
2024/04/19
06:01 UTC

3

How do you stop over analyzing after an interview.

Just a few hours ago I interviewed for an internal position within my company.

This would technically be a step down as I'm currently a PIC (Person in Charge) and the role I'm seeking is a receiving position.

I've never had a better interview in my life. I was relaxed, confident, and prepared without seeming rehearsed. My answers about why this is a good fit for me were genuine, what skills I possess that make this the perfect role for me were completely true. The interview went longer than expected and it was obvious that they genuinely liked me, were excited by my experience and drive to improve, and loved my answers.

That being said, I've never done receiving for my current company and only have experience being the dedicated back up receiver at my previous job, which I was upfront about from the beginning when I reached out about the job to begin with, and throughout the interview as well.

Near the end of the interview, the head of operations from HQ who was part of the interview threw in this tiny, seemingly harmless comment right at the end.

"Even if you don't get this one, don't give up, keep your passion for learning." And also "I know there is another person planning on leaving soon, so there will be more opportunities."

So of course, now I'm at war with my gut instinct that I absolutely nailed this interview.

0 Comments
2024/04/17
00:18 UTC

1

Is lil Caesars the only pizza chain that does "hot and ready"?

I haven't seen it done at any other pizza place that I've been to and haven't seen anyone else advertise their own "hot and ready" strategy.

2 Comments
2024/04/16
23:10 UTC

0

Women

Companies in ALL industries at ALL levels are prioritizing women in the workplace & it has made customer service & quality control go down hill drastically. They’re too emotional, they take everything personal, or if you’re not super bubbly they give you attitude.. most just give attitude cause they hate their life so they take it out on ppl at work & their managers are women so you make any complaints especially as a man then forget about it.. so now they’re seeing they can get away with it(I’ve witnessed personally multiple times as well) so it’s only going to get worse. I can’t be the only one that notices this.

17 Comments
2024/04/16
19:31 UTC

1

Whats the purpose of imprinting the brand name on a consumable product itself directly rather than simply on individual package boxing and wrappers (like Safeguard's logo on their bar soaps and Oreo imprinted on top and bottom of each individual cookie)? Does it really spread awareness of the brand?

I notice just earlier after I used the bathroom and was washing my hands with a bar soap that the rectangular soap itself had its brand Safeguard printed on top of it. RIght now as I type I'm seeing the Oreo cookies have Oreo printed from top to bottom of each black sandwich half per piece.

So I'm wondering whats the purpose of imprinting the brand name on the consumable products themselves including directly on the food such as Kit Kat on each Kit Kat bar? Or Advil on each tablet? Does it really work well as for advertising and making the brand name more known to people as I'm assuming right now?

4 Comments
2024/04/13
14:28 UTC

2

How to print these labels?

How do retail store print labels like the sale ones for each item?

3 Comments
2024/04/12
00:07 UTC

0

I'm leaving Burlington (coat factory), AMA.

Anything you want to know because you're about to start working there, or already started working there?

3 Comments
2024/04/11
22:46 UTC

1

Whats the best shift pattern for this store?

I'm tasked with coming up with a shift pattern for a store open 7 days a week, 8 hours each day.

I'd like to avoid putting the same people on every weekend, so I'm thinking of a rotating roster that's 2-3-2 like so:

https://imgur.com/a/33FtaSS

Is there a better option?

6 Comments
2024/04/11
11:34 UTC

1

My manager.

I hate everything about him. Everyone hates him. He’s just a prick for no reason. He makes everyone do loads of work. He sometimes locks up the doors when it’s time to go for a good 10-20 mins and leaves everyone waiting. People miss their trains and other stuff because of this. He criticizes everyone for small stuff. He’s also my line manager so he ultimately decides if i pass my probation period. What do I do. I don’t feel like he’s going to pass me. (I think of myself as a decent employee doing everything required for the job aswell as meeting targets)

1 Comment
2024/04/09
23:03 UTC

0

bar code specificity

bit of a strange question but anxiety rests for no man!

say i bring a dr. pepper i bought from cvs into a grocery store. i open the drink in store and start drinking. is there any way to prove that this drink does not belong to this store? if a cashier scans the barcode, will the cashier know if the product is registered to that store?

as another example, if i bought pants at one old navy, left the tags on, and went to return it at another old navy, can the person processing my return tell which old navy i bought it from?

3 Comments
2024/04/09
20:30 UTC

0

Help with social media campaign ideas needed?

Hi, I am working for a established watch brand, they sell their products through different channels including retail stores. I've been assigned with a task to create a creative campaign to increase customer engagement and eventually increase footfall at store. I need help with the ieas for the same🙏🏻

1 Comment
2024/04/09
09:46 UTC

1

What are some most bizarre marketing campaigns by brands that you have witnessed?

I am looking for some creative marketing campaigns to study, to develop a marketing social media campaign for my brand.

2 Comments
2024/04/09
09:04 UTC

2

How do Electronic Shelf Labels work?

Two Aldi stores and a Woolworths in my area use those Electronic Shelf Labels, the ones that have an e-paper screen (like a Kindle) to display prices.

I managed to get one from an Aldi store and am curious how they work. From what I can tell:

  • There's essentially three types:
    • NFC (you touch the tag to a computer or handheld scanner and it "writes" the price to the tag. To update the price, you need to visit each tag)
    • Bluetooth (you still use a scanner, but you can be a few feet / meters away)
    • Wireless of some sort (you place them, write the price to them, and never touch them again because the price is updated over some kind of wireless)
  • They link to some kind of inventory system (e.g. you have a program running on a central computer or server which you set the price before the tag updates itself, or you go out and update the tag
  • You can set some settings for each tag. For example, they have several "pages" you can switch between, and you can tell the tag to change pages once an hour or once every 4 hours or something, so you can have different pricing at different hours of the day?

Am I right in my thinking? Does your store use ESLs? If so, what brand are they, and do you know what app they use to write to the tags?

I think they're fascinating, and if I can work out how they operate, I'll buy a few for my house so I can do things like show the temperature outside or see what my next calendar event is.

2 Comments
2024/04/07
08:37 UTC

3

How to get better at closing shop

Hey everyone I have been working at a retail clothing company for about 5 months . The stores decently big and at closing time we have say 30 minutes to clean up shop ie folding taking out empty hangers neatly lining the clothing up. Problem is I’m good at the customer service aspect but I’m terrible at closing up shop and get really stress out and need help. I really want to learn any tips from more experienced retail workers. As I hate feeling that im useless or not doing a good enough job.

5 Comments
2024/04/07
02:50 UTC

1

Increase retail customer acquisition and footfall (Advice Needed)

Hi! I am working on a project for a established B2C brand to increase walk-ins/footfalls for their retail outlets. Please suggest some BTL (below the line) marketing techniques/ideas to drive new customers to the store and increase the revenue. Further give some tips how retail awareness can be created to achieve the above mentioned goal.

4 Comments
2024/04/05
18:48 UTC

1

Any clothes folders here?

I'm curious how you fold the clothes so neatly for the display tables. Do they give you a tool to do it? Are you folding on some table?

6 Comments
2024/04/04
15:59 UTC

1

How long to switch to another retail job?

How much time is best to be working at before switching to another job? Last year I worked as a sales associate for three months before receiving an invitation to apply to another company. Since then I’ve been working as a lower level manager role (for about 8 months) in another company but I’m not completely satisfied with the pay or culture at work. I don’t want to seem like I’m just job hopping though so how long should I wait before applying to a better position at another company?

2 Comments
2024/04/04
01:58 UTC

2

Counting a float starting from smallest change

I recently started a new job where ending the day on the till doesn't tell you how much you have taken in cash.

My supervisor has taught me to start from the smallest change and count out £150 for the float, leaving out odd bits of change that don't create a full £1, then whatever is left in bigger notes and odd change is the cash takings. Once that is inputted, the till will only then say if there are discrepancies.

I've only ever worked the other way around (counting the takings starting from highest notes) so I'm struggling with counting out the small change, I lose my count quite a lot and it's taking me a while.

Can anyone recommend a way of counting the float first which makes it easier and ensures there is small change in it for the next day?

2 Comments
2024/04/02
19:16 UTC

1

What were your instances of a lazy customer?

A customer did not want to walk from lumber to appliances to look at fridges, what a lazy ass bum

1 Comment
2024/04/02
00:36 UTC

3

Applying for jobs right now- what’s yalls experiences with these companies?

(If this isn’t allowed please delete) Hey everyone, I’ve only ever worked food service and have decided to switch to retail. I’m currently in the process of sending out applications and interviewing for different places. The five places I’m looking at are Victoria’s Secret, the container store, francescas, altard state, and athleta. Does anyone have any experience working for any of these places, good or bad?

5 Comments
2024/04/01
23:59 UTC

2

Tips for jumping back into retail

Hi everyone! I’m a university student who has worked in retail for about five years now. I’m mostly a summer student these days, and I had the luxury of not working at Christmas this year. Unfortunately, as the semester is coming to a close i’m preparing to return back to retail for the summer and my nerves are absolutely shot and i’m super anxious. I really don’t want to go back but it’s the best option for me right now. Does anyone have any tips on how to jump back into retail/dealing with customers/standing for 8+ hours a day after a long period of not having to do so? Is it even worth it lol?

2 Comments
2024/04/01
17:03 UTC

1

Anyone have experience working for tradehome shoes and care to share?

0 Comments
2024/03/29
17:19 UTC

0

Is it reasonable to expect a refund for groceries that were expired when I bought them, even if it's past the return window?

2 months ago I went to my favorite grocery store in a town I used to live in. I now live 2 hours away, and when I got home I realized they had sold me some expired food, so I put it on a shelf with my receipt. I wasn't in the area again until yesterday and I made it a point to bring the item and the receipt to exchange it when buying new groceries.

The store manager told me they couldn't accept returns that far outside their 30-day return policy. He said "don't shoot the messenger" but also said he's the boss of the store and the only person above him is the store owner and apparently they set the policy. I now regret rolling over so easily and buying a bunch of groceries anyway. I feel like the manager manipulated me because he must be able to make exceptions at his discretion.

What would you do? Should I go back after 29 days and return the stuff I just bought? I feel bad about essentially rewarding them for selling expired food and refusing to correct their error; they will no doubt continue the practice if they keep getting rewarded for it. It was expensive granola that had been expired for 3 months and smelled rancid.


UPDATE:

I emailed the store and received this response from the office manager. So, uhh, looks like you guys were all fucking wrong because they indulged my entitlement and unreasonableness after all. Now I am emboldened so this customer from hell is coming for YOU next. WATCH OUT.

Hello,

I would just like to open by saying just how sorry I am that this occurred to you. To my knowledge any other front end manager would've been more than willing to refund you this purchase. I'll make sure to express this to the manager on duty from last night as well as talk about the importance of refunding expired food at my next manager meeting.

If you would like, I can still refund this purchase for you. I will need a decent chunk of information though. The receipt number, (or a picture of the receipt with the expired item circled) your name and phone number, and then I will need to call you when I can to get your card information so I can refund it back to your card.

In the future if something like this happens again feel free to call or email us and inform us of the situation so that we might set up get your refund sorted out as soon as possible.

130 Comments
2024/03/29
12:22 UTC

3

Kohl's Supplier Contract

I am writing a paper for school, and I need help understanding Kohl's.
Where do they get their public brand inventory? Do they order it through a direct relationship with the brands? Is it inventory that they could not sell? Is it a diffusion line?
Does Kohl's have factories? Brands that Kohls owns (Tek Gear, Sonoma Goods For Life, Lauren Conrad)- I cannot find information on where those products are manufactured.

0 Comments
2024/03/28
21:29 UTC

1

Invitation to Participate in a Master Thesis Study on Artificial Intelligence usage in the Retail Industry

My thesis partner and I are reaching out to invite participants for a study that focuses on organizational management and response to Artificial Intelligence (AI) malfunctions. We are looking for participants in the Europe region, working in retail organizations, that are knowledgeable about AI usage.

Specifically, our study is centered on organizational management and strategic response to challenges caused by malfunctions in AI systems. Through this study, we aim to develop a comprehensive framework that supports effective management and mitigation strategies, helping organizations to not only anticipate but also swiftly address any AI-related issues that could impact operations. Participants in our study will gain invaluable insights into how leading retail organizations are navigating AI challenges.

All information shared will be kept strictly confidential and anonymous and used solely for academic purposes. After the thesis is completed, all collected data will be promptly deleted to ensure privacy. Additionally, our thesis will be available to participants after completion.

For any willing participant, we kindly request approximately 40 minutes of your time for a Zoom interview at your earliest convenience, during which you'll answer a few questions related to our research topic.

Please reach out to me via message for further information and interview questions.

We are looking forward to the opportunity to speak with you!

0 Comments
2024/03/26
19:37 UTC

3

What’s a red flag when working for a company?

It was an interview before the initial job where the owner shared that everyone’s ‘family’, no way would I want to treat my coworkers like squabbling siblings and have the need to be treated like a child under my bosses.

2 Comments
2024/03/26
02:20 UTC

12

Gave away something to loyal customers while sleep deprived

Hii, something sits not right with me and I honestly could use some second opinions. So yesterday I was extremely sleep deprived due to my hamster and I have an extremely busy schedule ( I work 48h ) and I have barely gotten adequate sleep the past two weeks. Anyways, Sunday I reached my tipping point and also felt extremely drunk/nauseas.

So it was early morning and two loyal customers came again and I was busy hanging up some lucky cat hangers. When they bought something, my dumbass accidentally offered them to pick one. Normally I'm allowed to give lucky coins away to loyal customers. But I accidentally said lucky cats and after that I felt there was no way back and I couldn't act or think quickly. Now my boss was upstairs the whole time and my other coworker too, so none could've really keep an eye on me and also I shouldn't even have been behind the counter because I could barely type in the prices. Anyways time passed and I kept forgetting to tell them, many times I was alone in the store.

Now those customers said, maybe we'll come back again next weekend and I'm afraid they'll tell my other colleagues about the lucky cats lmao.

Should I send a message to my boss; hey I'm sorry I forgot to tell you but I accidentally gave away two lucky cats while I actually meant the lucky coins and I don't mind to pay for it, or should I just say nothing at all and see how it unfolds?

Idk I feel terrible about it, honestly don't know what to do. Maybe it's already too late to tell. Advice would be greatly appreciated.

5 Comments
2024/03/25
15:03 UTC

0

Bargaining chips and mid level managers

I have an interview tomorrow, I'm hoping to walk out of there with an offer for more money. My boss wants me to let him know the offer I get so he can try to match it. My question is this. How do you go about telling someone "thank you for the job offer but I need to find out first if my company can match your salary"? In case it matters, I'm not a store manager, just a manager.

2 Comments
2024/03/25
03:42 UTC

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