Far too many times, a store's website tells you that a certain item is in stock at a specific location. They even offer same-day curbside pickup for the item, which I feel should be as near a guarantee as possible that something is in stock. Yet I drive to the store, and the item is nowhere to be found. Even the employees can't find it. Naturally, stock changes, and a time limit would need to exist... but if I can be at a store 10 minutes after their website leads me to believe they have what I'm looking for, the store should have to payout customers for the inconvenience.

Im new here , so Reddit police please go easy on me if i broke some unspoken rule that i didnt know of .

I wanted to buy a suit since i am graduating university soon , i went to a few stores and stopped at a store that i was interested in because of the products they had on display , immediately the manager greets us , okay thats nice , he asks what am i looking for , i tell him my taste , which is an all black suit ( black shirt , black tie , black suit ) , he immediately looks at me weird and throws a wise ass remark infront of the Other customers saying he said ( are you sure your graduating or going to a funeral ? ) which made a couple of people chuckle , i didnt care cause i didn't want to be the sensitive baby in there so i took it like a champ , he gave me a few suits to try which were totally opposite of what i wanted , a gray suit , blue suit and a dark green suit , i liked them but again , not what i was looking for , this asshole kept on convincing how these are great and look good on me and i dont have to be gloomy and depressing on my graduation day , i told him im paying for the suit out of my own pocket not yours , why do you care so much what i wear ?

He stayed silent and one of the other customers chimed in against me saying , he is just giving his opinion and he is right why are you going for a depressing vibe in a pleasant occasion , i just had enough of their bullshit and i stormed out , and FYI his prices were very reasonable , i went to the next store over , got the suit i wanted at double the price Just because that store owner was very chill and he gave me so many options according to my taste , he even recommended a little color break with the tie and it was very pretty i took his recommendation and walked out infront of that asshole and i can sense the hurt in his eyes

I dont like it when store owners or employees force their opinions on customers , i have worked retail for 4 years and i was always very respectful i dont come at customers like a train , i always give an introduction a simple hello , we have this this and that , if you have any questions ill be here to help and move on , i dont shadow the customer , and i dont give an opinion if they didnt ask for it , even if they ask , ill be honest and tell them ( its your choice tho )

Never in my life i berated a customer , or lightly roasted them or gave any snarky ass remarks regarding their taste , i was strictly professional

Am i the sensitive bitch in this story ?

We have a training assistant manager who can't keep money and tills straight for the life of her. Whenever she counts down tills she gets the wrong amount out of our petty cash, and tries to make our tills balance after she counts them down.

For example, let's say my till is $15 short in $5 bills for my till and the only thing I have to get more fives is 20 dollar bills. What should happen in this scenario, is the assistant manager takes a $20 from my till, go into our petty cash, put the $20 in the petty, take 4 five dollar bills, place three of them in my till to cover the $15 that I am short, then take the extra $5 and set it aside to be counted as the money I made the company that day.

What my assistant manager does is she will take the $20, take ONLY THREE $5 bills out because that's what I need, then continue with the rest of the counting and wonder how in the world I'm five dollars short. Then she counts the petty and wonders how the petty is $5 over. I then have to tell her she didn't take out the right amount of money. She says she did because my till amount is the correct amount. I tell her she put a $20 in the petty, and only took out $15 so that's why the petty is over and my count is $5 short. She can't wrap her head around it.

And then, if a count doesn't balance, say it's two dollars over, she will take the two dollars out to make the count even. She did this once with our manager on a video call and manager told her not to do that, that she should leave the money alone and enter the amount as it is.

Today I asked her to get me $5s, and a roll of quarters. I handed her $60 in $20s. She comes back with 4 $5 bills and a roll of quarters. I ask her where the rest is. She asks me what else I needed. I tell her I needed the rest of my $5s and the leftover $10. I had to tell her my store gives $40 in 5s when a cashier asks for more 5s. I also tell her I gave her $60 and had only requested $50 so she needed to get me $10 to bring the total to $60.

I don't understand how she's an assistant manager, someone who is trusted to handle money for a company, and continuously makes these mistakes. I understand once or twice, but not every time money is placed in your hand. My manager is aware of this, but I don't know at this time if there is any plan to help assistant manager in working with money.

The self-checkout is extremely self explanatory.

There are people even in their mid thirties confused by these things.

“Are these open?” Despite the big OPEN words on the screen, I tell them this and they point to the red lasers for scanning and go “well I saw the red so I thought it was closed.” Like you trust the colors over words you dingbat?

They can’t fathom they have to go between two screens, even when I say to push a button on the “big screen” they continue to futz around with the card reader.

Swear to god you can hand them a Nintendo DS and they would weep openly.

I was the only cashier. It was still early, about 8:30ish. I had a single customer and I was nearly done with them as they were only buying 2 items. Suddenly I hear a woman scream "GET ANOTHER CASHIER HERE RIGHT NOW! YOU! DO YOU WORK HERE? RING ME UP RIGHT NOW!" I look up and the person wasn't even IN line yet. They were walking up to the register and were having an absolute tantrum because they would have to wait maybe 30 seconds. The person she yelled at to ring her up wasn't an employee, it was someone shopping. She then proceeded to scream at me to call a manager because I was too slow and she didn't have time to wait 20 minutes. All I had to do was put the customers two items in a bag. I told her I would be right with her, she threw her items on the floor, called me lazy and stormed out.

Why are people like this? What makes them think this is the right way to behave??

I was a manager at Walmart when a middle age lady came to me wearing a super low cut dress with her tatas almost falling out, she said some men in x section were looking at her and wanted me to do something about it, i told her i would talk to them i didnt talk to anyone except my coworkers and we laughed at her behind her back because she was half dressed but had the nerve to complain when someone looked at her

I work online orders at a hardware store, most times I rarely need any help since you tend to have a decent memory of things. However a lot of my store instead of down stocking items, they’ll just move stuff around to make shelves look full, This genuinely gets me frustrated. I go to scan the item to pick it for an order, and it’s not it, just something that looks eerily similar.

At my store, all In-store pickups have to be picked and staged before the online order team can leave to go home at closing. I had gotten an order for 26 ft of wire about 15 minutes before closing. So I head over to electrical to ask the electrical associate if they could help me with cutting the wire (Maybe even learn for myself), We head over to the wire cage to search for the one I needed, To no avail.

Without even trying at all, The guy just tells me “I don’t know what to tell you”, What do you mean you don’t know what to tell me?! This is HIS department, he didn’t even try to look and see if anything was top stocked! I shouldn’t have to call my manager to come help me find something from a department with associates actually working it.

Another time when I was just a cashier (My original position when I applied), I was heading to the back for my break from outside garden register, And I had gotten stopped and asked if I knew where the stakes were, so I asked a nearby garden associate if he knew, He said, with a straight face: “Haven’t you worked here longer than me?”….The guy was there a good 4 months. How am I as a person who was STUCK up front supposed to know a department BETTER than the person WORKING IT?!

It’s just gotten to the point I rarely ask for help now, I’m not expecting everyone to be an expertise at their departments/Jobs, but I’d at least think you’d know where the stuff is since you walk around the area for 6-10 hours a day!

Don't you just love customers that do bs like this? Cough and hack their germs all over every thing. If you cough once or twice it's a cough but if it is repeditively over and over again: You're SICK! One thing I miss abt covid is people were more apt to wear masks if they so much had a cough. Now we're back to just like before were you just hack and cough all over everything....

Okay, so one of the owners of our store is a bratty 80 year old man who doesn't have an understanding of supply and demand. Nor does he understand how ordering works and how some of our vendors run out of things. I am in charge of the biggest aisle in the store, managing close to a thousand products or more. However, I am NOT a buyer. I do not have special clearance to view stuff on vendor's sites like Orgill, I only have access to ace.

The owner complained about how we don't have enough shoe laces ON A BUSY WEEKEND and almost no one buys laces here. And ACE is completely out of laces. I don't understand how it's my fault we don't have shoe laces if I am constantly doing other people's jobs and if I am busy tending to other needy customers.. and I LITERALLY do not have access to other vendor's sites, so I cannot possibly see the status of other products unless ACE provides that info.

For context I work at an ice cream shop, and I find it absurd how little the average customer cares about basic awareness. "What brand is your ice cream?" Oh I don't know, maybe the sign that's one foot from your fucking face will give the exact answer you're looking for. "How much does a scoop of ice cream cost?" You are quite literally standing directly in front of the massive sign that lists all the prices. Why do I have to hold your hand through the most basic process that a literal toddler could understand?

There are only three of us working at the store so when one person is away we all feel it. That is just how things are. I haven't seen the rest of my family in a year and I was planning to go see them for a few days for Christmas. Normally I don't care what people do, it's none of my business, but I can't help but feel frustrated. She's going on two separate vacations in our busiest month of the year. And is possibly taking away my chance of seeing my family, because there will only be one person working if we both left. Which isn't fair to them either. Don't know what to do about this, might have to wait to see them again.

I work at a non profit thrift store that funds a homeless shelter. Tonight, 30 minutes before closing time, I had a customer check out at my register who seemed, by all means, to be rational and intelligent. However, when I asked if she wanted to donate to the homeless shelter by rounding up her total (which would have been a WHOPPING four cents), she declined by saying "you already make 100% profit and then rip people off, I'm not giving you any more money" I replied with "actually, we are a non profit organization that directly funds a homeless shelter, and it's only four cents...but ok!" to which she snootily replied "oh I'm not arguing that" and then she walked off. I'm sorry I took the bait and engaged with her ignorance, and I wish I had said "so... WHY are you shopping here if you're so against our establishment..?" But that probably would have gone against policy. And I shouldn't have mentioned the four cents, but she was being SUCH a jerk, as if I was personally responsible for whatever was pissing her off. I wish I had thought to say "have the day you deserve" because she had some seriously bad energy. I'm normally very cheerful and I actually like customer service most days. I hope I never see her again, seriously.

For context, I work in fast food.

So in our store, a lot of us employees get changed into our work clothes in the breakroom in the back of the store, since it's the only place without a camera (it's not really a break room, there's no walls separating it from the rest of the kitchen, it's just a little corner). Aside from the "breakroom", the only other place without cameras would be the restrooms, but we don't have an employee restroom. This wouldn't be too much of a deal, but our store is in a really shady place, and people are constantly using our restroom to smoke and do drugs and shit like that. It's not safe basically, so we don't feel comfortable changing in the restrooms (or really even using them at all). There were keypads recently installed onto the bathroom doors, but they're so shitty that people are just able to pull hard enough on it and they could open the door. Basically, we don't want to change in the restrooms so we change in our small shitty breakroom, and just yell around the corner for nobody to walk back there.

But recently we were told not by our manager, but by one of the other employees that a camera had been installed pointing directly at the breakroom, and our store manager just didn't tell us about it????

In the state we live in, it could be considered illegal to install a camera somewhere in a workplace where there is an "expectation of privacy", and I mean, I think a room we use as a CHANGING ROOM would be considered that, no??

I was working as a part-time cashier as a grocery chain. One day I had some medical problems and had to call off or risk blacking out at work. When I called and said I couldn't make it the manager started screaming at me and said that I was unreliable and that he would be replacing me. He stated several times that I was going to be replaced and fired. So I said if this is how it's going to work when I call off for a legit reason then I will not be working there anymore. I wrote down that I would be working 2 more days then quiting and turned it in. He was shocked and couldn't understand why. He made a pouty face and said he liked working with me. Then he saw that it wasn't a 2 week notice and got angry again. They never took me off the schedule and claimed that I never turned in my notice.

Every damn time, it’s the same thing: one of my coworkers sees a post or news article, reads a very biased and conservative, alt-right opinion piece and next thing I know, they’re spouting BS about how Biden and Harris are the reason for prices being so high, or the Russian invasion of Ukraine is because of “fascists” trying to overthrow the government, I just loved the comment that was made when I tried changing the subject: “You didn’t look deep enough.”, like wtf man?

I've never had an instance like this before and it's got me absolutely furious.

Today whilst at my cash register, I could hear a woman loudly complaining to her husband about the lack of tomboyish products for her granddaughter, saying things like "No! No no! No this is too girly! No for Gods sake, she's a tomboy! She won't like that, No!!". I went over to that section and asked her politely if she needed any help finding anything, given it seemed she clearly couldn't get a single product that met her needs. She replied to me by putting her hands up, getting close to my face, and shouting at me with "No. And don't you DARE approach me if you're going to do that.", i had 0 idea wtf she meant by 'that', literally all i'm trying to do is help? the entire shop can hear you moaning and as a retail employee it's MY JOB maam to help you get what you need🙃🙃🙃. She said something in between which was pretty rude but i don't remember it, and she ended her rant with "I will NOT be bothered whilst I shop!"

I just replied "Ok." and walked away from her, i didn't want to subject myself to that bitterness and she clearly didn't need my help. 30 seconds after that interaction whilst serving another customer I saw her storm out of the shop holding one finger up (not sure which one but we can guess:/) and screamed "And YOU have just LOST YOURSELF a VALUABLE CUSTOMER!!!". So ridiculous even the elderly man i was serving turned to me, and after asking what that was about, laughed.

Thought that was the end of it but she left a review saying that she had been "pounced on" (she had been in the shop a good 5-10 mins before i approached and i only approached becaude everyone could hear her bitching and moaning) and that she "clearly doesn't look frail or infirm" (No but you looked like you clearly needed assistance from how loud you felt the need to complain!), ended the review with "I will never visit (company) again" and honestly thank GOD.

Told my managers and they reassured me nothing i did was wrong, and that you just can't please some people but for fucks sake i am a human being. tired of customers like her misreading situations then getting angry at me for...doing my job.

Minimum wage goes up and that is when Walmart cuts my wife's hours...she only works part time as is. I keep encouraging my wife to leave because she can do alot better. She is nervous to start a new job. She is a hard worker and Walmart doesn't appreciate it. Many times she is left working alone because her young coworker takes alot of days off and doesn't do much while he is there but Walmart doesn't take initiative to get rid of him and find someone that will actually work. Walmart truly doesn't deserve my wife's loyalty and hard work. That is my rant.

I went to Home Depot over the weekend to check out the Halloween decorations because, well Halloween is coming up. To my surprise they have already made way for their Christmas decorations with only a clearance section left for Halloween.... Am I supposed to put up reindeer for Halloween? What about Thanksgiving? WHAT IS HAPPENING?

My store has sucked for a long time, they still only pay 12.50 an hour where everywhere else nearby pays 15 at minimum (im in florida so 12.50 is enough to buy 4 water bottles). We have almost no employee retention due to this and severe mismanagement. We only have one casheir and one sco associate at a time and one bagger for 4 hours just to pull trash and get carts. It Took 3 times for my store manager to fire a bagger who was sexually assaulting one of my coworkers, yeah that's right they have a three strikes your out policy for sexual assault. They didn't fire a 30 year old manager who was dating an employee who was still in high-school until HR found out. Speaking of the horrible managerial staff we have 5, 2 of which are good but cannot fix anything. The customer service manager and the night manager are the only ones who talk to employees like they're actually people. We have one far right extremist manager who consistently talks about how immigrants are coming over and killing people, a d how he knows beyond a shadow of a doubt that every transgender person is a child predator, like this guy will actually be loudly reading off OAN articles in the breakroom, but we can't report him because he's freinds with a bunch of HR people. The store manager is completely indifferent to the front end and manipulative as fuck, the only time anyone hears from them is whenever they call you in and it's always with some bs "Please you're the last one I can call in, pretty please, im begging you to come in youre the last one i can call" and then you show up and 3 other people showed up with the same message, if you call out when they aren't on the clock they ask you to call out the next day, and then they get mad when you call them the next day because you didn't give them more notice, like, oh my fault I should have known a week in advance that I was gonna be shitting my brains out and sweating like a hippo on the sun. I have worked at this god forsaken store for 3 years, I could handle the terrible wage and the awful conditions if there was many real gratuity. Out of the past times I've called out (4 times this year without having a freind cover my shift) I have been met with anger and threats each time, once the manager who picked up screamed something incomprehensible and slammed the phone down. The only reason I haven't gotten another job is because I don't want to leave my good coworkers behind, but I'm running out of good coworkers to miss because they keep leaving, it's down to like 5 of us, 3 of us having worked at the store within its first year of opening, that all want to quit but don't want to split with everyone else.

My job has been saying that for over a year. I’ve given them chance after chance after chance to do right by me and all they do is fuck me over. They’ve had three big strikes against them in three consecutive days. I have nothing lined up, but I’m very, very strongly considering just outright quitting. I’ve given them more than a year to treat me with respect, which they never return outside of “we’ll get back to you on that.” Every fiber of my “conservative grandparents taught me…” being says give them your notice, but honestly, I absolutely fucking hate what I do, the way the clients treat us, the way the company doesn’t support us, and how there is no fucking work life balance at ALL. It’s all I can think about when I go home, it’s all I can think about on my days off, I fucking hate it. They’ve fucked me over and left me holding the bag for other people and their problems so many fucking times and all they give me is a “we appreciate you!” Fuck you, pay me what I’m worth. You told me yourself I’m one of the top performers in the entire company. Fucking pay me and treat me like it. Don’t just make me your whipping boy while also trying to promise me things will get better. That’s literally the definition of an abusive relationship. Fuck them.

But what the fuck else am I gonna do? Keep taking these online certification classes for something that won’t increase my likelihood of getting a better job because all my professional experience is retail so that’s all employers see and won’t even give me the time of day? Go back to school to get another degree in something that’s more practical than a fucking TV production degree that I’ve done nothing with because of decades of until-recently-untreated depression, anxiety, and trauma, and set myself even farther behind everyone else in my life who are all getting married, settling down, finding rich fulfilling lives and careers, so that when I “re-enter” the work world, I’ll be even older than everyone else companies try to hire? Keep doing what I’m doing now somewhere else where I’ll continue to be deeply dissatisfied with life and my place in it while being paid peanuts and treated like shit day in and day out? Make one last assured to fail attempt at doing something creative like voice acting or writing in the hopes of making anything happen that would at least be satisfying to my spirit before I lose my last ounces of will to live and go the Heming Way? Or do I just say fuck it, go all in on something wildly completely different that I have no connection to or interest in whatsoever but I know is always in demand so at least I’d be making money even though I’m fairly sure I wouldn’t be happy doing it?

I’m going to talk to my counselor tomorrow and see what they say about trying to find temp work, just something, fucking anything else that I can get into quickly. He says after having his resume sitting on someone’s desk at a staffing agency for nearly a year, and the only emails he’s received from them are “thanks for your resume!” “The person handling your resume is on maternity leave!” “The person handling your resume is back from maternity leave! So if you know anyone interested in getting help in their job hunt, let us know!” ISN’T IT YOUR JOB TO FIND THOSE OPPORTUNITIES AND GET IN TOUCH WITH ME ABOUT THEM?!

A HUMAN WAS CONCEIVED, GESTATED, AND BORN BEFORE I WAS ABLE TO GET OUT OF THIS FUCKING JOB. I hate everything. I hate absolutely everything and feel nothing but empty, lied to, directionless, worthless, hopeless.

Today was supposed to be fun. It was supposed to be me and my friends getting away from our work places for a day and having fun at the ren faire. Needless to say everything didn’t exactly go like it was supposed to.

I got a call this morning from my manager. He wanted me to come in and work today because one of my coworkers called in sick. I told him that I had already had told him earlier this week that I couldn’t work today. He of course denied ever being a part of that conversation, which is his way of saying that he’s not asking me to come in, I have to come in. I told him to ask someone else and he gave me the usual response of “oh I wouldn’t be calling you if I didn’t have to” and “I’ll be nice and pay you overtime for this” like buddy I know I’ll be paid overtime cause it’s required by law for you to but doesn’t change the fact I’m not coming in. He hangs up and I continue about my day not worrying about it cause that’s a problem for Monday me. Fast forward to half an hour ago and I helped my email and see one from my boss saying I’m being issued a second warning for “failing to let management know of my shift change without 24hr notice”. Like seriously wtf. You called me an hour before the shift would’ve started and I guess just put me in the system before you called assuming I would say yes and when I said no you send me this bullshit email that’s nothing but thinly veiled threats of firing me for not bending to your stupid expectations.

The hypocrisy I’ve had to deal with today is making me want to quit even more than I already wanted to yesterday.

We’ve got a new manager who’s goal in life, apparently, is to make herself feel enormously important and leave everyone else feeling like shit in her wake. We’re severely understaffed, despite the number of applications we get, because people that have been there a long time have all quit bar maybe four of us, and the new staff finish the training and quit.

There was a customer who was wrongly given a senior discount on something but this manager thought it best to just let it go and hope she didn’t come in and ask for it again. Surprise, surprise, two weeks later she wants her discount she’s not eligible for again. She’s the definition of a difficult customer and asked to speak to the manager, so I went to get her and she told me I was “senior” and should deal with this. At no other time does she refer to me in this way. I was then shouted at for half an hour for not being the manager, and I was not the person who gave her this discount in the first place. I’ve never been so humiliated. Everyone in the store was just staring and it felt like there was nothing I could do.

The levels of work are just impossible, not to mention that we’re busier than either with customers who want to take up 10+ minutes of your time, either with rants or endless questions. The other day I spent twenty minutes with a woman who wanted to buy an ankle support for her to turn around and say “oh yeah, I’ll be getting it off Amazon anyway, these things are always cheaper on Amazon.” I’m not commission-based but, still, it was like ok you could have gone straight to Amazon though? I’m not annoyed with her, per say, it was just infuriating when this manager’s on my back every five minutes with shit that’s not been started/finished.

I’ve had three days off, my first three days off in a long time, and I have to go back tomorrow but I’m genuinely dreading it. I’ve applied for some other jobs but, judging by how many applicants we get for our store, it’s not gonna be easy. I just hate it there, it’s making me so depressed.

It is 6am in the morning. I woke up abruptly at 5:30 am, being called and then asked where I am. Despite the fact I had a damn agreement with my co worker to swap shifts for today. They asked me first if I could cover a 12-5 (12 am to 5pm) or them. I then said I had a 5-1 (5am start to 1pm) they said it was fine. I thought to myself 'oh I can have a lie in, I don't have to worry about waking up early like I usually do'.

I further went to clarify if it was this monday or the next to be absolutely sure, and they said tomorrow. They even said if I can still cover their shift, to which I said yes.

But to my unfortunate surprise, here I am, stressing for over an hour if I'm gonna have to come in now or what. I talked with my team leader, and they said they'll have to talk to the manager. I've also rung my co-worker several times and messaged them to no response. And I'm just trying to relax. This is just stupid.

Addition: They specifically said they had messaged the manager about swapping shifts too. Even if the schedule hadn't been updated, they should have still come in as the team leader can change the schedule so it reflects them coming in.

I (f) worked at a buffet restaurant when I was 14, (completely legal, with parental permission) and often I would be placed at the exit door to make sure nobody skipped the line to try and dine for free.

Our lines were long, from opening to a little before closing, and the guests were constantly upset or angry at the wait; I often got yelled at by hangry customers who were upset at how slow we were able to sit people. Thing is, people would come in groups between 2 people and sometimes 20 or more, so we had to accommodate somehow for the giant groups.

On multiple occasions I’ve had to ask people how many people were in their group before I went to talk to my coworker who brought people in to forewarn her of the giant group incoming.

One day in the middle of January (I live in a northern country so it snows, a lot, and it’s cold as hell) a woman comes to me and tells me that her group is 12 people, I go to my colleague and let her know, and continue on with my job. Eventually they get sat down, and everything is fine for 10 minutes, until she comes back and tells me she has 5 more people waiting to come in. I tell her to talk with my colleague and not me, that’s not my job. She does and I go back to pacing the exit door (which the waiting line passes by, so people are staring at me). My colleague, I assume, passed her people through, had them pay and got them sat, but not long after she comes back and says she has MORE people to pass through.

My colleague tells me to not pass anymore people for her group, we already made an exception once, we won’t do it again, she said 12, now she’s 17, and she wants to bring more people. The lady eventually comes back again to bring in more people with the group that’s still waiting to join them.

I got so annoyed with her group, I forgot if we accommodated her and her group or if we told her they’d have to do the line.

All I know is that in the 4 months following that night I never saw her again, and I quit the job.

I work at stop and shop. A customer came up to my lane and asked me the price of a pack of white Gatorade. It was like 11.49. He then told me that I needed to give it to him for free because it's "store policy" that we give free items if the price is one cent off than it actually is. If you're one of those people, go fuck yourself with a metal pipe.

I'm in my 30s working a 2nd job at a store that sells Goods for your Home at a little less than market rate. I call it my hobby I get paid for. I usually love how supportive everyone is -- we ask help and help cover shifts in a groupchat, younger employees are hardworking and supportive without drama, a far cry from the toxic jobs I worked when I was their age.

I've only become "friends" with 2 coworkers outside of the store, one is Jane, a single mom about 10 years older than me. She gives great life advice and support. She often asked in the GC for shifts covered but she'd also trade with me, and from learning about her personal life and FT job, she just has a lot going on.

Two Mondays ago I had a FT job interview in the larger city 2 hours away. That part of my life has been a bit volatile, so I took the day off, booked myself a hotel with a pool and planned a day with nothing to rush home to but my husband.

Jane messaged the GC asking if anyone could please cover her evening shift. Then she messaged me. Then texted my number. I meant to reply and say this was the one time I was out of town, but I was too late and she called me. Bawling. Her teenager forgot to tell her about something at school, and if Jane couldn't be there, the teen would be kicked off whatever team it was for, and TBF she's told me about her teen having a very tough summer -- "this is ALL she has to look forward to."

Jane told the GC she'd trade for a Tues or Wednesday shift, and went as far as asking the manager who worked Tues, so she could trade. I told her let me check to see if I wanted another day more. I kept myself on a deadline, rushed home, worked and then told Jane on Tuesday morning to go ahead and work for me that night.

Her response: "Babe, I'm gonna need more notice than that." She said she needed at least A WEEK or two. I reminded her of her words. Well yeah and she meant it, but now her kid needed a ride to a new job's orientation she just got. I told Jane I NEEDED Wednesday covered, or I'd be working a 4 night stretch, plus my other job. She agreed. She sent me a long text after it was settled saying what I did for her "was HUGE," and she didn't want me go question her integrity. She wants to be a good friend.

Tuesday night was a shitshow and I realized I never had the closing manager change our schedules. Oh well, I'd call Wednesday morning. Jane called me Wednesday... she had the flu, and since our schedules weren't changed in the system, she couldn't call in. She ended the call with, "ANYTHING you need, I got you. Just try and give me a week's notice if you can."

By Thursday night I wasn't just run ragged from all this, but my FT job drama + picking up 3 GoodsHome shifts in a row and each one thinking, "at least tomorrow I'll have the night off." A coworker who knew the story worked a double for me so I could rest Thursday evening.

Friday night... Jane texted me asking to cover her shift. It was like she had amnesia. Like my huge favor and TWO EXTRA NIGHTS never happened. This last week she asked the GC if anyone could take one of her 3 shifts. I also had a shift I needed covered, which Jane happens to be working during, so she texted me, "are there any other days you'd need off for one of my shifts I need? "

I texted back that she COULD cover X day, but it'd be in return for LAST. WEEK. And no response. I finally texted her again, asking if she could take day X, in return for last week, plus I was giving 5 days' notice? She responded, "I mean I can if you absolutely need it, but I'm already fucked with 4 shifts in a row this week."

I finally laid it all out for her (which my past people pleasing self is proud of) and said I won't cover shifts for her anymore. She argued back and forth -- She worked for me these two days in August, which is a far cry from, "Girl ANYTHING you need." She also tried, "OP I said I'd take it" about Day X. But "I mean, if you absolutely neeeed it" =/= "I got you." And she was STILL ASKING FOR NEW TRADES AS IF LAST WEEK DIDN'T HAPPEN.

So yeah, high school retail drama, in my 30s + text conversations back and forth like I'm 17 again. The good news is I don't need friends. I don't need a coworker I can hang out with and I don't need people to like me.

This week, I had a secret shopper drop by my store. The shopper gave me a 15 out of 30 rating because I supposedly didn't "express gratitute " and wasn't helpful enough. What the hell am I supposed to express gratitute about? She puts me on the spot about a product I don't know much about. And did I mention we didn't have enough people on the salesfloor? I think giving me a low rating is so harsh. I'm not a walking Google search engine, I can't know everything.

And I got called to the general manager's office because of her rating. The entitlement of customers is insane.. and a lot of customers practically expect retail workers to stop breathing to help them.

So my family is originally from upstate NY and moved to Florida about 9 years ago..i feel this part is worth mentioning because up north, I never really heard people use "sir" or "ma'am"..it was often "hun" or "bud" (at least in my small little town)..and when I first moved down here, I myself was chewed out by a customer when I said "what can I get for you, hun?"...and she thought it was incredibly rude of me and told me I should address her as "ma'am". Then, when i briefly moved back up north i had a different woman get mad at me for calling her "ma'am" because she felt it was the same as me calling her "old" (you just can't win)

Normal, decent human beings don't get their panties all in a bunch over something so small (I suggest customers like this start wearing their own name tags so we can know what they want to be called) so this isn't a common occurance

Anywhoozle, on to what happened to my mom.

She works in OGP at Walmart, and for the most part, she likes her job. She's been doing it for 2 years and is now a team lead and she loves her staff and they love her. Unfortunately, with the higher position, she's now the one who has to deal with the terrible customers.

Well one day, a man came to pick up the groceries his wife ordered..he was very nice but didn't understand the process, so he had his wife on the phone. She had placed two separate orders (one for her, and one for a friend of hers) but my mom could only find one order under the wife's name.

My mother explained that she couldn't find the order, and asked if was under a different name..but the customer kept yelling at my mom and insisting that it wasn't under a different name, and kept implying that she was too incompetent to do her job. My mom asked for the order number, and again, the woman refused to give it to her..both my mom (and the woman's husband) were trying to explain that there wasn't anything they could do if she wouldn't give them any information...she kept yelling and when she finally paused, my mom said "hun, I'm trying to help you, but I can't do that if you won't help me"

And the woman lost it all over again, and said "I can't believe you just called me hun! That is so unprofessional!" And continued tearing into my mom for another minute before she demanded to speak to a higher up. So she transfered the call to her boss, who got to hear this woman freak out even more..which escalated it to the store manager..

She comes in the next day and is informed that the customer has brought it all the way to corporate and that they'll be doing an "investigation on the incident" and for the rest of the week, that woman called the store to see what was going on and to complain more. My mom came home from work at the end of the week and was fighting back tears and said "this woman ruined my whole week over this"..and I spent alot of years working in retail myself..but I've never hated a customer as much as I hated that woman.

And the real kicker to all of it, that 2nd order was placed under the "friends" name..all that woman had to do was tell my mom the name..instead she spent a week of her time being miserable. I hope she steps in a wet spot everytime she puts on fresh socks

I serve alcohol at my job and we have to follow state law. Must be 21 and older with a valid State ID. But recently with Venezuelans migrating they've been throwing fits at my job for not being able to obtain any alcohol. It's a too bad so sad moment if you ask me. They even try to pull a fast one and ask another worker to serve them but we all know the law and rules.

So I work as a cashier in a place where all our check outs resemble self checkouts. Now, they’re designed this way because you have the option to skip the lineup of people waiting for a “real person”, and simply check yourself out if you want to. Otherwise, we’re 100% expected to scan your items for you. All too often, I’ll get a customer who comes up to me, waves their item at me (I guess indicating they want me to scan it for them?). Then they proceed to voice their opinion on how much they hate these machines and why are they all self checkouts now? (Keep in mind I’m literally doing it for them at that moment so… not self checkout). After the transaction is complete, they proceed to check over the receipt, ask me “did you get this? Did you scan that?” They basically question everything I did. Well that makes me think you don’t trust my ability to do my job. If you think I’m going to screw up your transaction, then why not just do it yourself? I mean, clearly you know the job better than I do!