Has anyone ever actually received real support from Etsy on a deactivated listing?

They randomly deactivated one and said that the deactivation email I received would have the reason, but it doesn’t. No one will actually give me a straight answer other than to create the product again and see what happens but I might risk getting the whole shop shut down.

The item is a wood musical shaker we call a Bow Tie Shaker. There is absolutely nothing about it that should get it deactivated and I’m not sure it’s worth the risk of listing again as we just crossed over 3,000 sales.

This was one of our top selling items so it would be nice but not as the risk of the whole shop.

Has this happened to anyone? Is there any pathway anyone knows of to get an actual with person with real support and answers inside Etsy?

Hi! I’m looking to buy a pair of 18k solid yellow gold teardrop earrings on Etsy. I’m interested in this but the price is steep (800 USD) compared to what other Etsy sellers are offering (400-500 USD).

Here is the link to the earrings I’m interested in: https://www.etsy.com/listing/1357448836/14k-18k-solid-gold-shiny-polished-large?click_key=e120f71372b106198c0d1415c3642f3fdaaf18d2%3A1357448836&click_sum=9b0a0edc&ref=shop_home_active_7&clickFromShopCard=1&sts=1

This shop is based in Korea, and seems pretty legit based on reviews. Appreciate any advice you have on whether the price is worth it.

Cheers!

Hey all, I'm looking at Christmas/New Year gifts for a friend of mine who is currently staying in China and I'm just wanting to be safe rather than sorry. I noticed that when ordering to the UK, I can put a postcode in below but when I select China, there is no such thing so will there be an option later I can put the address in or is there something else?

Hello,

I purchased a custom paperweight. In the description it says "This product is customized. Please carefully review the customized information before ordering."

Before I placed the order I contacted the seller asking if they could accomplish what I wanted customized. They said yes, they could do it, so I placed the order.

Fast forward, they sent the image, it was a little off so I asked them to fix it. They did. It looks beautiful. That's when the seller asked me to send an additional $10 customization fee.

I feel like they just pulled the rug from under me. The product is litterally a custom product, and they didn't tell me there would be a fee before placing the order even after I got confirmation that they could do it.

What do I do in this situation. I feel like I've been swindled.

i’m currently looking for some cool handmade occult rings made from sterling silver or continuum silver as a christmas gift for a loved one.

this can be anything from animals and creatures, to occult scenery and imagery, to simple occult symbols. i’ve had a difficult finding unique, handmade, and non-drop shipped options, and i would love to support a small business! my price range is $75 to $210, with a little wiggle room.

my dms are closed; but if you leave a comment about your business i’ll personally message you! thanks in advance!

I messaged a seller a couple days ago to inquire about the delivery estimate of an item before I placed the order. The day of my event is within the first half of their general listed delivery estimate, they are located nearby, and the item is personalized (printed initials) but not extensively handmade otherwise. They told me that they can do it and to just include my timeline in my personalized note. However, a day before my event they told me that their team must have missed the note and that my item will not arrive until the day after my event. Is there a good way to phrase it and ask for a partial refund or perhaps if they can cover same-day shipping? I hate to make a fuss but I would have to find a last-minute replacement, and I would not be as upset if I was informed upfront that the timeline might not be feasible :( Thanks so much for your insight!

I've been sneaking up to my 100th sale and couldn't wait to post as soon as I hit it this evening!! I sell handmade earrings (clay and resin).

I've had my shop for a little over a year and had hoped to hit this milestone sooner, but I am happy to have finally made it! I really have learned so much since opening and am very pleased with my growth.

Still learning - I bring in most of my own sales so I'm pretty sure my SEO needs work, but it's definitely better than when I first jumped in. I started with zero experience in business/marketing and have basically learned everything the hard way lol so it feels like a big win to have made it this far.

For me I think one of the most helpful moves I made was to update my pictures. I'm sure they could still use work (don't hesitate to tell me how to improve them lol) but they are WAY better than when I started and that's made my views to lead to more visits.

The other helpful thing for me was to have a social media page. The social media page is not doing well by any means, but I get 80-90% of my purchases from outside Etsy (mostly people I know who are watching my new posts).

Any helpful feedback to help me reach the next milestone is greatly appreciated ❤️❤️

shop link

YAY!! 100 🎉

Someone stole my art and is selling it on Etsy, I'm filling out the form to report it and Etsy is asking for my address and phone number. I want to ask you guys if the person being reported will be shown this information for whatever reason because I don't want to be doxxed

Elk Groove is known for being a black hole for parcels, and having read that GPI isn't the best either... My parcel is a Christmas gift so if it is delayed for too much that's Christmas ruined for me :/

Are there any decent etsy coaches that actually give real advice in 2024 and not just repetitive, recycled content?

Im trying to buy a bracelet for my friends birthday, but every time I try to review my order Etsy has me add my card, then when I try to add my card it says my card cannot be verified. I buys stuff all the time with it though. Does anyone know how to fix this? I’ve seen posts about it in this subreddit but none of them actually give an answer on how to fix it

Hey guys Just hoping someone might have some knowledge on this I have ordered a custom cosplay helmet from a seller in chile and it’s been delayed Just wondering how long it takes to get customs sorted when it does finally arrives as it’s getting very close to Xmas It’s worth over 1000e

I got an email saying my account funds have been placed on hold and could be due to a variety of things like late orders, no tracking info, bad reviews, etc. I am a newer seller, but I have perfect reviews, always add tracking and have never dispatched one late order. It says the reserve may be listed after tracking is updated or after 90 days. Tracking is already on every single order, so what do I do? Of course the email is from a do not reply, so I can’t ask for guidance. Any help is much appreciated!

Hi! I have Printful connected to Etsy, but there are countries I don't want to ship to... I've modified the shipping profile that was automatically created by Printful on Etsy, and I've disabled the countries I don't want to ship to. But, even though the changes seem to be saved, the next day the countries I had deleted will reappear... I've been told that I should make a duplicate of the original Printful shipping profile, modify the shipping countries, and associate this duplicate profile with my products... however, I try to duplicate the original shipping profile and Etsy gives me the error "we couldn't update your profile". Does anyone know why I can't duplicate it? thanks!

I ordered fabric from the seller and she is not communicating with me, but I need more yardage— and I need it to be cut in one continuous piece. I left her an urgent message— asking her to change my order to add another half yard or hold off on cutting it— I have received no response and now one of my orders is showing that it’s pre-shipment and I have no response to my message. Should I just sit tight or what do I do?

Long story short: I used that service to connect my wife's Etsy store with her shop IG account.

When I signed up, I didn't get any email confirmation or anything. To start the trial period, you need to provide credit card info (which I did), so they can charge you if you keep the service after the trial period ends.

After a couple of days, I realized that this service doesn't work for me, so I wanted to cancel the trial period. Unfortunately, my browser didn't save the login/password info for their website. I was surprised to see that there's no reset password option on the website and no contact information, just a "contact us" form. I contacted them even before my trial period was over. I reached out multiple times, but as you can guess, I didn't get any replies.

Without any luck canceling the trial period, I was, of course, charged. I had to call my bank and dispute the transaction.

Just wanted to spread the word about this service. Be aware.

Is there any way to set it up where all charges (Ads, fees , shipping, etc.) DO NOT get automatically covered by profit? I want all the charges to go on one card and all my profit to go somewhere else.

One of my items on Etsy was just liked by one of Etsy's marketing coordinators. Does this mean my item may be featured?

I recently purchased a digital file on sale, and when checking out with a few other items from different stores I was charged twice for the file and received two delivered messages for the same item as if they were different items(both with quantities of 1).

I reached out to the seller, and according to them their dashboard said I only purchased the item once.

I was wondering if anyone experienced this before and had a recommendation on how to proceed?

I just made my first Etsy listing (woohoo!) and did my research to find that 4:3 is the best aspect ratio for my listing photos of website templates I will be selling.

On mobile, it looks fine if I go to my shop link or search for the listing but for some reason if I share the link to the listing itself, it's not dropping the photos to fill the frame (which is square on mobile) and leaving a blank space at the bottom.

Is this happening to other people? I'm thinking it's not a huge deal since people will find my listings through searching mainly and it should display correctly for them. Could anyone check how it looks on mobile for them?

donnairenephotos.etsy.com

TIA!

I couldn't find an answer to this anywhere so I decided to ask here: I'm currently trying to get some things figured out with Etsy Support but I'm still waiting on their response while not having any access to my account because I got locked out. Problem is, I had an active order on my account (I'm a buyer) and I'm not sure what will happen to that order - will it still be sent to me or get cancelled?

Also, if any of the sellers message my account will I still get e-mailed about it?

Hi, I've been trying to set up my shop for over a week and a half now and I'm stuck on my first listing. No matter what I do I get these error messages popping up when I try to move on to save and continue. I have definitely filed out all of the information and have double checked everything. I have contacted Etsy twice and I just keep getting the same suggestions back: different device, different browser etc but they aren't actually telling me something that I haven't already tried. I have now officially tried it on every browser, on my phone, iPad and laptop and I'm still getting the same results. It's been over a week now and I'm really frustrated. Has anyone else experienced this? Does anyone have any suggestions? Have also posted on the Etsy sellers group with pictures as I wanted to cover all bases. I was really excited to set up my shop and get started but now I'm just left feeling depleted. Any help would be so much appreciated🥺🌸

Hi everyone! I’ve been thinking about starting an Etsy shop to sell designs made on Canva, and I have a few questions I’m hoping you can help with. 1. Is it legal to sell Canva designs on Etsy? I know Canva has templates and licensing rules, but I want to make sure I’m following the guidelines. 2. If everything is set up well and the designs are good quality, how long does it usually take for people to start buying? 3. Are there any fees I need to pay to Etsy for listing or selling items?

I’d love to hear about your experiences or tips if you’ve tried this before!

I ordered a sticker (not custom) from a seller om 11/21/24. They still have not shipped it and the estimated delivery is between 11/25 and 12/4 (tomorrow). I messaged the seller on 11/29 and asked them when they would ship it and no response. I ordered it as a gift for a friend I'm seeing on 12/8. I thought it would arrive in time. Not sure what else I should do other than do the "help with order" button. The seller has 4.5 stars, located in California and apparently doesn't use tracked shipping according to other reviews.

However, I ordered a different sticker from another seller at the same time (Located in Canada) and it arrived yesterday. The seller also didn't have tracked shipping, but etsy notified me that it had shipped. I'm located in the US, so I expected the California based shop to get here sooner since the Canadian shop has to go through customs and now a strike.

What should I do? Reach out to the seller again? Ask for a refund?

Hello,

I recently discovered Etsy, and I’ve come across a lot of items that are really visually appealing.

I have a simple question: if I purchase an item and the price includes VAT and local taxes, does that mean I won’t have to pay any additional fees?

Here’s the link for reference: Imgur link.

Thanks!

Hi! I sold on Etsy as an individual for a while, but when I saw it's got potential I registered as a sole trader. Note I'm not an LLC.

I would like to switch my shop from my civilian entity to my business entity, how can I do this? They are both listed under the same point on Etsy....where do I input my business info, and how do I change my bank account from my name to my business bank acc one?

Thank you!!

Back in 2021, I started posting social media marketing designs on Etsy and I think I've only made about 3 sales since then. To be honest I gave up after about two months. 🤦‍♀️

I decided that I want to try again considering I have more money to invest and more graphic design/art skills. I've been doing research on if it's a viable side hustle and I've seen that a lot of AI art has been clogging up digital designs. I'm planning on cross promoting through Pinterest and Instagram with ads. I'm also planning on doing research to figure out what niches are trending + using ChatGPT for content strategy and schedules.

I want to create tracking documents for college students, personal care notion templates, and digital products marketed towards young people.

Do you think it's still worth it to sell digital products even with the change on the platform? My personal goal is to make at least 50 sales by March. What do you think?

I’m starting to get into designing and selling digital invitation templates. I have been designing on canva but really like to use the pro elements and don’t want my customers to have to sign up for pro.

Can I make the design with pro elements, and then upload it to corjil to actually deliver it and have the customer edit?

Hi guys so I am trying to figure out if I am getting scammed ( it looks pretty likely )

this custom neon sign seller seemingly had a good sale going on & turns out it was just a deposit and the actual sign was $569. I said absolutely not but ended up settling for less words and paying $177.

What puzzles me is the store is a star seller, joined in 2021 has literally 4.9 stars and a lot of great ratings, a lot of them include pictures videos. I had to hit lowest review to see people complain about the false advertising gimmick.

I just ordered it like 2 days ago so I have yet to see if I truly get scammed but it’s just annoying. Their location is Texas but their manufacturers are China & Pakistan. So I just know I probably wasted money on someone scheming. I realize it’s half on me since I did look everything over and still went with it. lol let’s hope I at least get the damn sign 💀

Has anyone else ran into this on etsy?