I’m so sick of my store manager at Sally’s. She barely does any actual work—just sits around complaining about her legs hurting (mind you, she broke her leg a YEAR ago at work, she fell where the only blind spot is). Instead of doing her managerial duties, she dumps all her work on the employees and then has the audacity to criticize us.

But that’s not even the worst part. She’s OBSESSED with UPT (Units Per Transaction) to the point where she’s actively sabotaging us. Anytime she sees a customer with a basket full of items, she swoops in like a vulture, pushing products and making sure she’s the one ringing them up. Meanwhile, if a customer just needs one item, she conveniently ignores them. I literally watched her today waste time chatting up a customer with five items while a woman who just needed a single bleach packet stood there waiting. The poor lady eventually gave up and left, saying, “I’ll come back another time.”

And she doesn’t just steal sales—she micromanages mine. If I get a high-UPT customer, she butts in and hijacks my transaction. When I pointed it out, she finally stopped taking my sales outright, but now she just dumps low-UPT customers on me and then complains that my numbers are bad. She even has the nerve to threaten to cut my hours over it, even though I’m the only who is available full-time!

Oh, and don’t even get me started on returns. She straight-up ignores them, and when she does process them, she puts used products back on the shelf. Hair care, tools—stuff that you cannot visibly see that those are used! I don’t even know how she’s getting away with this.

And the hypocrisy? Unmatched. Sometimes she’ll help a customer pick out products, send them to the register, and walk away. Then I have to try and upsell, and if I don’t succeed, she comes back and scolds me for bad UPT. Like, girl, whose fault is that?!

I don’t know how much longer I can deal with this. If this is what being a store manager is, I guess all you have to do is sit around, hoard sales, ignore actual work, and blame your employees for everything.

Thank you for reading this far—I really needed to vent. But honestly, what can I do about this? Can I report her, and would that actually get her fired? I know corporate has been watching to see if she can even work, since she spent so long getting paid for doing nothing after breaking her leg at work. She kept claiming she couldn’t work but was still cashing in on that paycheck. Now she’s back, barely doing anything, and making our lives miserable.

Should I call work ethics or HR? Because our DM is completely useless and just lets this all slide. I’m at my breaking point with this woman. Any advice?

Throwaway & also mobile formatting, sorry in advance.

So, I currently work at a Sally’s. A little over a week ago, one of my coworkers posted on her Snapchat story ranting about how much Sally’s pays and ended the rant with “Really close to being the most done l've ever been and going on a homicidal rampage and then suicide by cop Imfaooooo someone help this isn't a joke I need help :)” (yes that is the direct quote). Naturally, I immediately sent that to my manager & she told me she would bring it up with the district manager. I had to be away from my phone from the rest of the day and didn’t hear anything else about it. Until today. My manager just sat me down (I’m at work as I type this) to tell me that she did let our district manager know, they talked, and in the same meeting, THEY PROMOTED HER TO COLOR CONSULTANT. She knows NOTHING about color. She has, without fail, told every single customer she’s helped with color incorrectly, resulting in a LOT of angry people. Our store (which is very small) also already has a CC (me).

I’m considering calling HR/corporate directly because I truly don’t believe this has been handled properly. So fellow Sally employees, what advice do you have?

P.s. I am trying to get away from this job as FAST AS POSSIBLE. This girl has done MANT unhinged things recently (including but not limited to wearing my nametag while I was away and “pretending to be me” - again, her exact words) so I really want to get away before anything bad happens. I work three jobs in total so I’m just waiting until I can go full time at one of them to leave.

i quit and i no longer work for sally’s but i wanted to share an incident that happened a while before i left, maybe a week and a half ago that my coworker told me about. a customer came back to the store to return an after color sealer my sm placed in her bag without telling her about. she did not even try to recommend the product, she just slipped it in and charged the poor customer for it. all for that extra upt bump.

Last Saturday I was written up because 2 weeks prior my coworker while at work called me crying and needing support. She didn’t ask me to come in and work for her but really needed someone to talk to. I clocked in for like 5 minutes to let her gather herself in the back and check out a customer before clocking out. Anyways, her and I were talking and a customer walked in where she greeted her and asked if she needed assistance which she declined. Once she did, my friend and I returned to our conversation about her personal troubles. The customer asked for assistance with color which my coworker assisted however I did not because I was NOT ON THE CLOCK. Anyways 2 weeks later, the customer complained about us not being attentive to her to the DM which got back to our SM. I understand if I was on the clock and not providing color consultation but I was not! My manager had the nerve to tell me to blame my coworker for me being written up and agreed it was not fair yet I was still written up. I do not blame my coworker or the customer but I am frustrated at the situation that I was written up for something OFF THE CLOCK. The DM said I should have clocked if I felt my coworker couldn’t finish her shift but my coworker insisted. I really want to file a dispute over the write up against both my DM and SM. I’ve come in many times for SM when she was having personal issues and have provided excellent service for customers for almost 2 years. Am I tripping or is this unfair and bullshit? How do I go about disputing the write up and who do I file a complaint to if I am not in the wrong? If I am in the wrong, please let me know.

I finally quit this horrendous underpaying job and will never have to work for one of my lazy managers anymore!!

It’s been bad Sally’s.

This woman is the bane of my career. She’s cutting hours where they don’t need to be cut, hounding us about not working overtime and hiring 2 people, all in the same shift. 3 of us are working a few hours here and there while our new hires walked in with 30 hours. I can’t continue like this. Don’t get me wrong, I absolutely love my job and the people I meet but how can I continue working under a woman that plays puppet master? Not to mention, the inappropriate comments about employees ranging from “she’s making a big deal out of nothing, I think she’s just lazy” when referring to an employee with brain fluid leaking through her nose or “she couldn’t get all the way down there to finish tags lol” when speaking about a heavier set employee. She gives us little treats or pays for lunch to keep morale high like that actually works. She’s talked about customers and employees while other customers were shopping. She’s mentioned, on more than a dozen occasions, her personal life including but not limited to sexual behavior between her and an ex(I’ve met her husband and it was so awkward to speak to him knowing that). She’s even told us to calm our outfits and makeup in order to diversify ourselves and separate us from our competitor store(we’re mainly alternative). My coworkers and I are pretty much suffering and the new girls just haven’t been there long enough to experience it. If we can’t find a way to have her either reprimanded or fired the store will lose half its staff. I hope it doesn’t come down to that but we’re tired.

so I'm in the middle of doing a whole wall reset. I can't bend or stand for long due to having lupus. I got a call from higher up, saying I cannot sit while working. my feet are swollen, my knees are swollen,& I pulled something in my back trying to do this wall.

any advice? my manager understands but corporate says otherwise ):

We ARE allowed to do exchanges without a receipt, correct?

Can I have an in depth explanation of 4dx?

i think the NSFW tag and the call tagline say it all—i answered a fetish call within 10 minutes of opening the store…and no, it wasn’t wax guy

apparently also, telling them “I’m sorry, but I’m going to have to hang up now” makes them hang up first

i love my job

Are you allowed to use both at the same time?

i’m in nys and i’m being told they can write us up for upt’s if they don’t meet goal and will lead to termination where as a few months ago they told us we would be written up but it won’t lead to a termination, however they said it could be to terminate the manager i’m just curious if they can even do this. I’m definitely going to be reaching out to a legal team this week i’m so sick of their shady behavior. and pushing me to hit a upt goal when i don’t get paid commission is straight up delusional.

so i got the 8 in 1 and its fine? i guess? the smoothing tool is absolutely useless to me. and it only heats up to 190 which i fuuuuuucking hate lmao. someone help me decide if i should keep it or return it and just get my money back 🙃 i usually just let my hair air dry since i have wavy hair and if not that then i straighten it or curl it with my flat iron but the 8 in 1 did make my hair look really nice when i used it? ughhh

Completely sealed, in the box like normal, but totally empty. I’ve seen a few of these already.

Hi! I’m a BA working on getting a full time position currently. I’m thinking about moving to Portland OR, and i’m currently located in NC. I know that’s a completely different region, and I don’t know what the process would be. I’m thinking about talking to my DM about it, and I know my manager had previously moved states and kept his position (wasn’t sure if it was different for managers).

If anyone has done this? Do you have any good advice? Also, if anyone is out in Portland, how are there sally’s?

Thank you :)

Wondering if anyone who works for the company can comment on this - I purchased some Chi Ionic Shine Shades a good 2 years ago now, but only recently got around to using them (was working through my Wella old formula demi stash.) I am really happy with the results, especially compared to Wella's new demi formula which BLOWS (shades are way off imo.) But I noticed stock seemed limited on Sally's site, and just now checked again and there's only a light brown left. Is this product also being discontinued? And if so, could anyone recommend a new demi to try? My go-to with the old Wella formula was to use 8A mixed with a bit of 7N for a very short application time. It gave my base a nice boost and toned out my highlights perfectly, and really helped me stretch the time between highlights. My current CHI mix is 9N with 8B, and again, does a good job on my base and evens out my highlights. My natural hair varies from easily a 6 at the nape of my neck in winter up to a 9 or 10 around my face in the summer - I was totally blonde as a kid - as in white-to-golden/honey, and I pull a TON of red. Full ash is too much for me, the blend makes a really nice shade.

Thanks for your help.

What kind of questions should I expect to hear? How to prepare...

So today I had a disproportionally large about of weird interactions and I figured I’d transcribe them here, if anyone else had a large amount of weird interactions today, please comment them below so I can laugh at them.

One rude old lady? Normal, expected even, but 5? That’s just odd for a low volume store. I think it was cus the sun was out so they crawled out of their caves. It was Mostly arguing over the big bottle sale not applying to hairspray and small bottles, nothing new, just a large amount of them. And old ladies like to say MY generation can’t read.

I had a woman complain that Taylor swift was on the radio saying she’s a “radical liberal sell out” that was weird, however even weirder is that she accepted the fact that I did not have control over the radio.

A lady said she was worried about growing hair on her chin while in recovery from her upcoming kidney transplant, she did not want wax, hair removal cream, or any kind of razor. She wasn’t rude it was just an odd concern.

Now to the good stuff.

A woman came in looking for nail polish, we didn’t have what she wanted and I was like “yeah the market is lacking in metallic nail polish that isn’t gel” she left, then came back not even 5 mins later to tell me about how she had an abortion when she was 19 and she’s a murderer for the rest of her life so she wanted to let me know that her church has resources for new moms who can’t afford their child, and has a new mom support group. I did note this down because Incase I see anyone who needs help with a new child it did seem like a good service to offer to them being the church gives out diapers and formula and such. However it took her like 20 minutes to explain this and she kept talking about how “she’s a murderer” and that “she’s only not in prison cus god saved her and she knows her baby is in heaven” weird lore to drop on a sally beauty employee but okay.

This one was my favorite. An older man came in, in a hat and he reached up and was like “do you have anything for an old man like me” I am at that point expecting a joke about him being bald and then for him to ask me for either 40vol for a deer skull, or whatever his wife sent him for. But to my pleasant surprise he actually was looking for skin care for anti aging. So I showed him some stuff, he bought it and then I was like “hey can you ring him up so I can finish putting these tags out?” To my co worker. She said yes, he said “no you need to stay up here “ but he didn’t sound like he was being weird so I stayed and he then whipped out a hand full of friendship bracelets and threw them on the counter, and telling me and my co worker to pick one. We did he left happy with his purchase. I joked after that he probably went to the eras tour. Hope he has a good day. Pic above of the bracelet.

If you actually read all this, Thankyou! I Hope customers aren’t insane for you this month!

So they can only be done for 200 or more right? And they have to be paid in advance? Can I have a step by step on it?

Hey everyone! So I lurk and comment in here with my main account but decided to make a second one just dedicated to hair related stuff.

Feel free to ask me anything, whether it’s related to hair color in general, recommendations, or even details about the position.

I know my comprehension may be bad, but I’m just asking for input - this is saying that after working for the company for 30 days, I’m entitled to 6 weeks paid patent leave for x reasons & I can take it whenever 12 months after I have the fetus?

I started working here and oh my lord, i left so quickly i didn’t even finish the training. the manager and co workers were awful , i worked for like 4 weeks and not a single paycheck will get here on time, at one point it was blamed on me having been sick, manager would shit talk me constantly and try and insult my intelligence when then reality of it was anything she told me or asked me to do i would do and she would STILL turn around and complain or bitch me out for smth, not worth the time or the paycheck, the company doesn’t care about you and if your direct deposit isn’t working they won’t get your money to you on time, but still expect you to be able to pay the gas to get to the stupid fucking job.

Keeping it all the way real can we admit there’s no real growth within the company? The highest you can really move up is to sm because alot of higher ups have been there for 20+ years so unless they retire or god forbid ☠️ it aint happening. hell even sm’s be there for 10+ years🤦🏾‍♀️

I have an interview at sally's on wednesday, i'm 19 and I have 3 years of retail lead/customer service experience. i applied for the beauty advisor position, is there anything specifically i should study up on or know for the interview?

What is this and how do you get one I haven’t found a review to match any of theses the store has ever gotten nor can I find anywhere online that says what this is I’m starting to think they aren’t even real lol

Hey everyone I wanted to ask if any of you had heard or know what the people are protesting about at different Sally stores, genuinely curious...

Is there a way to access Thrive at home or does it have to be on the store iPad?

Is there a way to check the phone numbers for the Rewards other then to log in on register and then click out ? Or am I silly ? 😭

I loved Sally beauty years ago. After 3 years of servitude I think I'm finally done. Nobody deserves to go to work and be physically threatened, sexually harassed, or verbally assaulted on the daily by complete strangers. If you struggle with mental health this place will cause you to plummet. Maybe it's just me. All I've endured and allowed to be swept under the rug and I'm only worth a 20 cent raise? It's blatantly obvious this stuff doesn't matter to the ladder. We're only here to make them look good and so they get their stacks. We don't even get cha chings anymore. Nobody gives a fuck about a 50 cent spif. This place has gone completely down hill. Inventory is shit. The only ppl running this place are the ppl making bank but never stepping foot in a store for more than a hour or so if that. They make rules for customers and then make you turn around and break them for customer satisfaction. And don't even get me started on the SM goal bonus. I spend the same amount of hours doing the same amount of work and I can't get a cut? Nobody else either. Pretty sure manager didn't do all that alone. That's just fucked up if you ask me. I wish I still enjoyed this place like I used to. But after a while your eyes start to open to things. And all I see is a corrupt greedy business that's sees us all as replaceable.