Ive been waiting for an update on the cat grooming for almost 1 year. I hope that it starts up again soon, because right now we have no cat groomer in our salon. It's becoming frustrating that I can't start when Ive been qualified for so long

Hey corporate… maybe you should reconsider some of the policies you want your ground troops follow and enforce. I do realize that common goldfish are only .29-.49 cents and they are feeders. Some people buy them to as pets right. When you are buying them as pets you are planning to care for them as such. Provide the correct living habits for them and all, right. A 20 gallon tank will only support 1 of these 14 inch goldfish. Am I wrong then for explaining this to someone for them to demand I sell them 4. Then denying the sale because they got combative and down right rude with the demand that I sell them these 4 fish. There’s a lot more to this story but I want to keep it simple. Am I wrong? AITA?

Does anybody else have issues with massive loss in fish with the casco system? My location recently relocated about 5 months ago, and in the relo, they swapped us from marineland aquatics system to casco, and yall, the amount of loss I have had since the swap has been insane.

I do water tests and maintenance regularly. I follow the correct procedure when receiving fish, and I house them with the correct tank mates so they aren't killing each other.

It just seems no matter what I do, the fish die. Any help or guidance would be appreciated.

I applied for petco the other day, I was just wondering what experience you need for a sale associate position, I have customer service experience of 2 years but I’m just wondering if theres anything else that sticks out to hiring managers, also whens too early to call to ask if they went over your application (my moms been pressing me to call them)

I recently took my dog for a bath & haircut appointment and they had me pay at the cash register which is on the retail part of the store and not actually at the grooming section. They didn’t ask me to tip - do you not tip at Petco? I felt weird about it so wanted to check here. The groomer did an amazing job so I just feel bad. Can I give them a tip in cash the next time I go in?

That's it. He asked for help, I told him that unfortunately I was off the clock but I could definitely find another employee to help them (which I did) & apparently now he's trying to call corporate & all this other stuff. I think my manager was able to call him down, but tbh I'm not even mad. It's just amusing to me how I'm not an actual person to customers, so if I can't/won't help them immediately then I'm in the wrong & should lose my method of income to support my family. I hope yall are doing great!

Hi everyone. My dog is recently being treated with an anal gland infection. The anal gland appeared to be bleeding but ever since treatment has been doing better and seems to be scabbing. A Google search suggests I should cancel but I was wondering if any groomer has had experience grooming a dog healing from an infection?

alright, it’s gonna be a little bit of a vent. (also, i know several people from my store use reddit, so if u think u know who i am, no you don’t)

so in 1 week, i will have officially have been with petco for 2 years! if it puts this into perspective at all, this is my first job. last spring i got another job else for a few months so i cut down to only weekends at petco. long story short, the part time job did not go great. i’ve had my ups and downs at petco obviously, mostly attributed to my own mental state and personal life, but overall it’s a good job? i got a really good store! really good managers …mostly…… and i like my coworkers for the most part. the biggest two problems if obviously the customer service, because i’m a sensitive person and my aforementioned mental state is definitely a hinderance, and also because people are fucking idiots who get mad at me because of petco, or our website, or our grooming salon or parking lot or lack of carts or the FUCKing lights outside. the usual. the other thing is i’m a cashier. i’ve been a cashier the entire time. i get “haha every time i come in it’s you behind the register,” usually every other day (yeah it’s called a job go wait over there for your crickets). ALSO, i’m not getting a lot of useful experience. im not gonna say how old i am but im fairly young, and im worried by the time im 30 my only skill will be working cash registers and being nice to people. (i know i should not complain. i feel grateful, it’s the job is signed up for, im getting paid (….less money than i’d like) for it, and i’ve been given a lot of grace and kindness from my bosses (ehh really only 3/5 of them).) however, im really sick of being a cashier! like im legitimately so tired of it. but what else would i do there if i weren’t on register??? nothing! i couldn’t do anything. so i’m not sure where to go from here.

definitely a few things holding be back. it’s an easy job, i’m familiar with it, i’d miss my coworkers (more of missing people to talk to that i know), i realllly love the discount, and MOST OF ALL THE ANIMALS!!!!!!!!! where else can you walk 10 feet at work and look at a gargoyle gecko or ferret? i’m tired, though. and we’re not gonna talk about how my new boss is !!!!!!hahaha definitely something!!! one of the 2/5. i think 2 years is a good accomplishment for a first job right?

okay ramble over. sorry. mostly a rant, a teeny tiny attempt at a plea for someone to tell me it’s okay on the other side of ruff and mews.

tldr: i’ve been here two years and it’s making me lose my mind

thank you and good day/night. may we all get VCP sign ups 🙂🤞

I was the closing LOD tonight and a girl ran in all beat up begging for help and to be hidden and for someone to call 911. She was running from her boyfriend who clearly was abusing her. He didn’t see her come into the store (he was inside another store in the plaza and left her in the car) I locked her in the office with me and let her use my cell phone to call them. After that I let her hide in the dog training room til the cops came. I was with her the whole time in the office. I don’t know the protocol for this type of thing and I didn’t think, I just acted. Nothing happened on petco property and the cop didn’t even ask me for a statement. I told them they had to leave so they did. I just hope I did the right thing. I don’t wanna lose my job.

https://preview.redd.it/silc9badwfge1.png?width=1183&format=png&auto=webp&s=37b2007c66eb747382260883a41a0adcfe5c33f2

Not sure if this is allowed feel free to take down, but what’s the employee discount like? Theres a newish store down store near me and I was looking at applying just for the discount. Has anyone does this? And thoughts/honest opinions working there, what about their freight days? I was a “Operations TM” for Tractor supply. So all I did was freight and process pallets of feed, but was pretty good at doing Customer Service in between. Any comments welcomed.

I work at a Petco in California as a dog bather. One of my coworkers signed up for something on workday that allows her to take a lunch I think like by the 6 hour mark instead of the 5 hour mark. It makes it easier for her to get her dogs done on a busy day, so I really want to sign up for it too.

She only remembers it was on workday and I can't find it.

Customer came in and wanted to do a return with no receipt or phone number for the purchase. I told them you need to have a proof of purchase and they flipped out wanted regional manager number. I thought it was policy that you can’t do returned without either

Fellow OLMs,

What does your work week look like in terms of getting everything done. What days do you do planos, truck, pricing, overstock, u-boats, StoreIQ, etc?

I rarely work on fridays so I never really get to experience Disney Friday, but here I am at work, listening to Colors of the Wind for the 4th time in as many hours...

There's so many other Disney songs. Mix it up Petco!

It looks like the discount only applies to $75+ purchases now? They are doing everything that can to get rid of any reason to shop at Petco vs. anywhere else. Not that they care.

I'll just order my dog food online now until my membership expires and then move over to Chewy. No reason to visit the store anymore.

my managers decorated the break room w everyone’s names except mine. im literally the only person they forgot. i guess im immature or sensitive but it really hurt my feelings loll currently crying in the bathroom

Just out of pure curiosity: is anyone else getting assed out in terms of hours? Here at my store, our DGM is awful, we have no GM but we have 2 SELs and a GM from another store trying to make things work (they're not).

As a "service" (e.g., for anyone that doesn't know the hours system, grooming, vetco, dog trainers are "services"): we're supposed to have full time hours. Well lo and behold after exceeding my previous year quota marks by 500+%, I got dropped to 34.5 hours (which their little failsafe is "oh well 32 is technically FT". And I'm expected to continue meeting quotas? Yeah ok. I was told that since I'm not drowning in classes, I won't have 40 hours. However on the 1 day a week that I'm slammed, I barely have time to go to the bathroom.

Anyways, TLDR: management sucks, I was told not to take the hour drop personally but I just wanted to make sure I'm not crazy because this is and will be my LAST retail gig because my god it's awful.

When I started my first day as a Junior Groomer. My boss went on vacation for2 weeks. So for 2 weeks she wasn’t at the store. The other people in the store couldn’t even help me with anything. And non of them wanted to because they are not groomers. So they put me on the computer from 9-5 then I had to show myself the grooming station. The groomers couldn’t help because they didn’t have to go through the training like I did. I finally just left . By the time my boss got back and put me on the computer again I was learning about dog food . These modules had times of 10 or 15 min to complete. That makes no sense with 44 pages to read videos to watch then a quiz you have to get 100% on. I had 10 weeks to complete trying and by my 3 rd week had not even been in the back of the grooming station. This is redundant and made no sense. It was told a totally different story when I was hired . I was even told I’d be making a dollar more an hours than the job offer had on it. It’s been a week. Should I call HR and let them know . Possibly they can find a store that is better equipped for training a junior groomer. This is my passion. Working with animals. I feel like I was totally neglected by being pushed to the side. Also the back where they made me sit had the sick animals and it was freezing. What should I do?

I've gone in to different petcos every few days since the sale started to ask about the 125gal aquariums they are advertising. Not one staff member or manager has any clue how to aquire one of these. They are not afraid to advertise them but offer no sort of information or product for a customer to purchase. They are not available online, they are not helpful in the online chat. I would just like to know when and how to purchse a 125 gallon for my fish please. Im a long time consumer and i have well over 50 aqueon tanks 75 gallons and under.

Our district had a meeting recently stating anyone who mentions unions will be reported immediately to HR. Remember that you are legally allowed to talk about unions with your coworkers. Legally, they cannot interfere with, restrain, or coerce you to prevent you to joining or discussing about unions. They read our subreddit, they are scared of us all joining together.

That's all. I can't stand them.

been at petco for over 5 years. ever since the new operating model and role changes, going public again, etc. things have just seemed to get worse and worse every day. the nom was supposed to give “role clarity” yet every higher up I’ve talked to has a different definition of what each partner should be doing. especially animal leaders. can’t work maintenance, can’t work truck, okay what CAN we do??? and do we seriously not think animal leaders should be overseeing…oh idk…the main animal care days? not to mention my store is shit. gm is shit. retention is shit. no one knows ANY animal care except the animal leader and specialist. there’s no support to hold anyone accountable for anything. not trying to play victim because I know all partners (merch leaders especially) are also having a hard time but UGHHHH is there any light at the end of this tunnel? im tired of being stressed and overwhelmed so bad every day and it’s starting to take a toll. am I alone in this?

Am I able to get the day off using PTO if i request less than 6 hours? Let’s say using 4 hours of PTO?

hi all i’m looking for some input on this. so for us groomers to do anal glands were supposed to try once and if it’s too difficult or nothing comes out leave it alone. but sometimes dogs will express their own anal glands on the table or once i start drying them. we also have dogs that will have accidents in the kennel after we’re done with them and waiting for them to get picked up…. my question is what do i do in these situations? especially if i don’t have time to re-bathe the dog. am i supposed to rebathe the dog? i don’t want to send dogs home smelling like anal glands or wet because i had to wash them off bc they had an accident. any input would be greatly appreciated, thank you!

I was employed from June until last week. Became an OLM after about a month and half. I had been Customer Engagement Leader at PetSmart for 8 years prior.

Red flags at this location right away. I was given virtually NO training on my job. I figured things out here and there but there were some things I still didn't know when I left. Didn't even know the hazard waste was part of my job until my last week. No one had been doing it. I kept up on planograms, price changes, truck, etc.

I was given no feedback on my performance at any time. The GM mentally checked out after he was given a position at a different store and stopped caring about ours. He would answer "it's not my store anymore" to problems even though he was left in charge of it until someone was hired. He wouldn t point people for calls in, let people do whatever they wanted.

There is a "manager" there who is the most toxic person I have ever had the displeasure of working with. She's been there over 20 years and gets away with everything. I found out she has numerous HR complaints against her from former employees who all quit because of her. She made a racist comment in front of me about a new hire, right to my face. She has made homophobic comments numerous times to transgender and gay employees. About 2 months ago, everyone in the store wrote a signed statement about offensive things she had said to them. Every single associate. I went to the district leader and told her my experiences, as well as about the racist comment. All the statements were submitted.

This "manager" always gets every holiday off as well for things "conveniently" coming up. I was warned about this from a gay manager who left over the summer because he couldn't deal with her anymore. He said she comes up with every excuse in the book and manages to get every single holiday off. Sure enough, she was off Thanksgiving week, Christmas week, and was conveniently sick with COVID over New Year's. Found out from her neighbor that they hadn't been home the entire week she called off for and were on a trip. These kind of things happen with no consequences. She takes personal call after personal call, putting them on speaker phone so everyone can hear her conversations, which are just chit chat.

One evening she was in wellness and her phone on speaker phone the entire time. She was sitting on the freezer talking about Donald Trump to one of her friends, and everyone working got to hear it all.

I also brought to the district manager's attention a rat that had been in wellness for almost a month with no vet visit. I even told our GM about it. The excuse from this manager - who is the CAL, by the way - is she has been medicating it and thought it was part of the group of females that were being treated for respiratory illness. One look at his card would tell you it's a male and hadn't been to the vet. How could she claim she took it out and medicated it everyday, and thought it was a female? Males are very obviously males, if you know what I mean. And also, he had a card that needed signed off. She was too busy on her personal calls to notice.

She was "talked" to and that's it. She still works at this Petco today. She cornered one of the LODs and quoted her statement to her. Told her she knew who turned her in and considered it a personal attack.

Fast forward to our new GM being hired. I was optimistic that maybe things would change for the better! I was wrong. This new GM - labeled abrasive - is downright disrespectful and mean. Almost every associate came to me with a complaint about how they talked to her and then I experienced it myself. I was opening one day and had a question about something that pertained to opening the store that had changed and not been communicated to me. I texted the manager group chat to inquire about it. She called me a few minutes later and it was the rudest conversation I ever had in my life. She asked why I was texting at 9 am on her day off. I explained, and she kept asking me questions, telling me to figure it myself. Said texting without trying to figure it out myself makes me "sound stupid." After she hung up, I sat in the office and cried because it made me feel so bad. When the closing manager came in I relayed what had happened and how I felt.

Next time I worked I was pulled into the office and the new GM was so nice and apologetic. Said she was in severe pain from a tooth infection and knew she was "short" during the conversation. I told her what she said hurt my feelings and it was downright rude, not short. She apologized again and "couldn't remember" all of what she said due to medication she was on but said she didn't call me stupid. Well, she definitely one hundred perfect DID.

A couple days later a cashier called in who NEVER calls in. She hasn't called in in over a year. She was sick with Norovirus and had to miss 2 days. The new GM shit all over her, bad mouthing her to everyone because she called out.

After that I kept to myself and just did my job. I had planned PTO for one day and inquired as to whether it was put in on my check because I saw my stub and it was missing some hours, which should have been my PTO hours. She responded by sending me a screen shot of my approved PTO. I said thank you, but I'm seeing it's not on my check so I don't think something went through. She texted back "are the pictures not enough for you?" And I could hear the tone dripping from her words.

I made the decision not to go back after that. I called in sick the next day to use my sick time, and then the next day I turned in my keys and walked out. I would never consider not giving a place notice, but this awful location didn't deserve my respect.

Corporate needs to sweep in and clean house. I am not someone to quit. My first job ever I was there for 11 years. PetSmart almost 9 until the restructure. I didn't even make it a year at this location. The GM was a previous GM at a Texas store

Finally leaving after 3 years and 6 months. Just completed my exit interview and absolutely went in on my GM and the company itself. Anyone know if this actually amounts to anything? I doubt it

Yesterday my store manager sat me down about my points and it was a nightmare. Be aware for the mini trauma dump here, but in October-this month, I've had so much bs go down in my life with my little brother being in the hospital, some bad illnesses I caught, helping a friend evacuate from a fire, and of course there were times I did call out and every single time I was told just put in my sick pay and it's all good. My god why did I believe that cause yesterday I was told it's actually not all good and my store manager didn't fire me cause he wants to keep me around, but he definitely made me feel guilty for the unexpected life shitshows I've had. That same day, I was closing and got done with my required stuff early, and I'm also sick so I'm miserable, my store manager told me I could leave early and I straight up told him, "I'm not risking getting more points." Even though there's a manager with 64 points.He got all butt hurt about me not trusting him, which mf how do you expect me not to have my guard up even more after today. Long story short this whole point system is complete bs and god I was never told the entire details about it. I don't know what to do at this point.

Where can I get the forms to do all the Animal Care Leader worksheets. My manager wants me to finish them all on the clock which I totally get, but unless I'm sitting down and fully focused my notes are messy and I have to rewrite them at home regardless so I would honestly prefer to just do it at home. If I log into the Petco dayforce would he be notified that I'm doing them at home?