/r/help

Photograph via snooOG

Reddit Tech Support and more! Ask about Reddit's features and culture, news about recent changes, and updates about large scale issues affecting the site.

Not looking for help with Reddit? /r/findareddit can help you find somewhere to post.

For your questions about Reddit only, please.


Check the FAQ or the Reddit Help Center to see if your question has already been answered.

Reddit Changelog


New to reddit? click here!


reddit status -- status page for checking site health


Is your content not showing on reddit?

  • If you are a new user/trying to submit a post in a reddit you have not submitted to before, please take some time to first participate in that reddit (browse, upvote content/comments etc).

  • If you have tried the above and your content still does not show, please contact a moderator in the reddit where you're having problems. See the FAQ for more information.


For other questions not specific to reddit, try:

Other helpful subreddits:


The lightbulb icons next to usernames indicate people who have demonstrated a history of providing useful and helpful answers in this subreddit.


  1. Be sure to check the information in the sidebar and the FAQ!

Join us in IRC #reddit-help on irc.snoonet.org

/r/help

1,221,170 Subscribers

1

Account not working on the app

Hi,

I just downloaded the Reddit app and every time I try to log in it says there's an error. I tried logging in by email, phone number and Google account. None of them is working.

0 Comments
2024/12/03
21:13 UTC

0

I've only joined 3 subreddits, but only 1 shows up in my home page, yet I never engage with that one, and the ones that don't show up I engage with a ton. Android.

Trying to get r/polls on my home page, which I engage with a lot. It just won't show up there. I even favorited it. I even turned off Reddit recommended posts on my home page.

1 Comment
2024/12/03
21:02 UTC

0

How can I show the top 10% commenter near my name?

1 Comment
2024/12/03
21:02 UTC

2

Cant post in r/boston because my reddit account isnt old enough, but its 7 years old

3 Comments
2024/12/03
20:51 UTC

1

Android, message about free awards but I don't have any

I got this message from reddit the other day

"You have a number of free awards expiring in 12/31/2024 at 11:59, so make sure you use them before they're gone!"

I don't have any coins, and I don't see any free awards when I try to give an award to someone. So what is this?

1 Comment
2024/12/03
20:36 UTC

1

How new does an account need to be?

Does my page need to be a few days old before I can engage on here?

3 Comments
2024/12/03
20:35 UTC

1

Music pauses when opening Reddit app, can I stop this? (iOS)

Has been happening recently. Happens even when no videos are playing. IE I could go to Reddit settings and go out of the app, when I go back in to Reddit my music will pause every single time despite it still being on settings

3 Comments
2024/12/03
20:30 UTC

1

Trying to invite a user to be a mod, but they aren’t getting a message notifying them iOS

As the title says. I’m trying to add a mod to my subreddit, I go through the process but they just never get the notification asking them to join and become a mod.

0 Comments
2024/12/03
20:26 UTC

1

Where Do I Find My Reddit Achievements On The Website?

I've recently started with Reddit, and with that. I don't use the app, I use the web. But I don't find my achievements. Even when I try I never find anything. I've tried researching, but it shows for PC and the app. Please help if you can, I am a bit new. Thanks.

1 Comment
2024/12/03
20:16 UTC

1

Stop seeing crossposts from community [mobile/web]

I want to stop seeing posts from a community I already have mute/d but still show in cross-posts to other communities, is this possible?

2 Comments
2024/12/03
20:07 UTC

2

How to report an entire sub/its mods

I wont name it since rule 4, but there is one particular sub which got reccomended to me. Im guessing it was meant to be a edgy or dark humor sub, but there is nothing there but a whole slew of super racist "memes" and comments. It literally has some of the most blatantly racist content ever. Some people do try to call it out, but the mods do nothing.

How can I report this entire sub?

2 Comments
2024/12/03
19:43 UTC

2

My account constantly gets wrong

My account constantly get a message that says "Sorry we have error with the servers" but i have a good net and it more like my account has a problem already try contacting with support but they didn't answerd i just try to watch some questions and write on the different subreddit channels

0 Comments
2024/12/03
19:37 UTC

1

profile showing up in Reddit search when this is disabled in settings

Edit: To clarify I'm talking about search suggestions, not completed search results.

I've toggled the setting on and off and saved, in both privacy settings and directly on my profile, and it doesn't seem to work. (Note this is for another account of mine.)

The two settings I'm talking about, which control the same thing, are under the "privacy" tab in the main settings menu, and an option on the "edit profile" page.

I know there can be a delay for turning off the setting that lets your profile show up in external search engine results, but I'm just talking about Reddit search here, so you'd think the effect would take place at least within a 12 hour period or so.

Is there some quick fix for this? If not then I think this is something the admins should know about.

2 Comments
2024/12/03
19:32 UTC

1

iOS app problem with Reddit. Please help

I have 60+ message requests and even open chats and for the past few days, I’ve been having trouble opening messages, deleting and responding. I can click a message and tell have the loading screen. I just updated the app and my phone was already updated but it’s a continuous problem that I’ve never had. I’ve also noticed I have gotten logged out a couple time times today and yesterday (at least 4 each day). I respect guidelines, I’m just at a lost. I need my Reddit so I can get back to what I like to do . Help me please

0 Comments
2024/12/03
19:28 UTC

1

(iOS) Tried posting in two different subs, when I hit “post” it takes me back to the subreddit main page but my post isn’t under “new” and nothing shows on my post history

I can’t even recover all the text I just spent typing out because the post disappeared into thin air. I didn’t receive a message from the moderator saying it was denied or anything and the post doesn’t appear on the subreddits under new posts. This happened after I attempted posting on r/nostupidquestions and r/conservative.

I’m on the mobile app but I tagged it “posting” which seems more fitting.

Edit: after 20+ mins the posts now show in my profile but as blocked posts (flagged for whatever reason). I did not receive any automated messages as to why they were denied.

3 Comments
2024/12/03
19:20 UTC

2

I see a lot of new users who created the account a day or 2 back but their content gets more than 1,000 upvotes. Are they using some form of bot to upvote their content. Also, it’s just a random pic they posted in a totally unrelated sub. Please help understand

2 Comments
2024/12/03
18:47 UTC

1

Deleting account

I'm trying to delete my account and I keep getting an error message. I disconnected apple and google. Updated my password. Tried deleting again and still receiving error message. Why can't I delete this account?

1 Comment
2024/12/03
18:43 UTC

1

mobile reddit not working

every time I try to open reddit on my iPhone, it just won't work. I checked if there was a new update, but there wasn't. is there a fix for this issue? or are the mobile servers down?

1 Comment
2024/12/03
18:41 UTC

1

Attaching Videos

How do I make it so that when I upload a video it doesn't come up as a link?

8 Comments
2024/12/03
18:32 UTC

1

“delete account” doesn’t work and I don’t receive emails

I'm trying to delete my account, I don't remember my password and when I try to change the password, I don't receive the email to change the password. What do I do?

4 Comments
2024/12/03
18:11 UTC

0

On the reddit app, how do you turn off iclouf login? Ios

4 Comments
2024/12/03
17:57 UTC

1

Reddit chat “login failed”

How do I fix

3 Comments
2024/12/03
17:52 UTC

1

chat message is not in order

Description:the chat messages aren't in order sometimes messages of today show in the middle of the conversation of last month. it is chaos when you get notification you need to scroll up and search for the latest message.

Device model: Xiamoni note 11 pro OS version: MUI GLOBAL 14.0.5 Steps to reproduce: I don't know it happens randomly Expected and actual result: Screenshot(s) or a screen recording

5 Comments
2024/12/03
17:48 UTC

4

Deleting an account without email

How do I delete a Reddit account without the access of the email? I know the password but I have lost access to the email, is there a way to delete it?

9 Comments
2024/12/03
17:17 UTC

2

I need help on my iOS

So every time for like the past three days, maybe I go on Reddit. I’m logged out and I have to re-log back in. I went to change my password but I forgot it so I logged in with my email and decided that they should send it to my email and stuff But I never got the email and it’s not in my spam folder or anywhere. I never got the email and on my account it says logged in with my email account and I don’t know if this is a bug or something but can anybody help me?

1 Comment
2024/12/03
17:15 UTC

1

(android) The automatic translation icon disappeared, how do I make the posts automatically translated in the application?

2 Comments
2024/12/03
17:05 UTC

1

Am I able to view online status on desktop?

13 Comments
2024/12/03
16:53 UTC

1

Why do I get this page, very frequently

I have a very fast internet, 5Gbit to be exact and a well built modern PC. This is Windows 11 and Android that its occurring on. As of I'd say 2 months now, I get this ever increasingly more frequently https://imgur.com/a/zd1Kp0s

It doesn't matter what browser, even the reddit app does this on my S23 Ultra. Is reddit having server capacity issues as of lately?

3 Comments
2024/12/03
16:36 UTC

2

Setting new password when forgot old one. Problems.

I reset my password in August just fine, so I know it works. My email is correct and functioning. My Reddit account functions on old Reddit. I requested a new password link to be sent to my yahoo email account (just like I did in August), and no message arrives. It has been a day with several requests. In fact, it says I can only ‘reset my password one more time this week’. The messages are not going to my spam folder and I do not have Reddit blocked on my email account. I’ve tried what I thought was every possible version of my login and it didn’t work.

I use old Reddit, but was going to give the app a try. I can’t do that if I can’t login. I’ve got over a million comment karma, and I’m essentially one logout away from losing my account. There are functions I can’t do with old Reddit, like DMs and awards that I’d like to use.

Any suggestions?

2 Comments
2024/12/03
16:30 UTC

1

Videos don't work

On most videos it loads for a while and then says video cannot be played - swipe to play next video and I don't know why, also for videos that do work and I know 100% they have sound it says video has no sound, I have an Android, I tried reinstalling the app, didn't work, any help?

6 Comments
2024/12/03
16:25 UTC

Back To Top