/r/techsupport

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Submission Guidelines

Please include your system specs, such as Windows/Linux/Mac version/build, model numbers, troubleshooting steps, symptoms, etc.

The subreddit is only for support with tech issues.

Try to research your issue before posting, don't be vague. State everything you have tried and all the guides/tutorials/sites you have followed as well as why they were unsuccessful. Do everything you can to reduce the effort of the wonderful folks offering to help you.

After solving your problem, please mark it as solved by clicking 'flair' and confirming the 'solved' tag.

Please do not submit the same issue more than once within 24 hours.

Rules

1: Read all the rules

Please read our new rules page for more in-depth rules.

https://rtech.support/docs/meta/rules.html

2: No Incomplete Posts

Submissions consisting of the following are considered incomplete and will be removed:

  1. Posts with an empty body, only a link in the body, title copied into the body, and/or lack of information in the body

  2. Posts with "Help" or non-descriptive titles. Please make your title and contents descriptive.

3: No Password or Account issues

We cannot assist with password or account issues. No matter the reason. Do not message us asking us to make an exception. Only support for the related account can help you.

This includes thing such as:

2 Factor Authentication Google, Apple, Microsoft, Instagram, Facebook or any other account Password Issues with account lockout on any of the above platforms (and all others)

And more - see https://rtech.support/books/rules/page/rules-of-the-rtechsupport

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5: Recommendations

We are not a recommendation or advertisement subreddit. We do not allow posts asking for recommendations on hardware/software or recommendations comparing two or more hardware/software. Recommending a hardware/software solution as a comment to a post is acceptable.

Recommending products not in the whitelist might result in your comment or post being removed and a ban imposed. If you want anything added please message the mods and we will consider it.

6: No [Meta] Posts About Tech/Jobs

No [Meta] posts about jobs (tech support related or not) or technology in general, such as "I have an interview, help me." or "I want a product that can do XYZ." or "How does the internet work?"

Google is your friend.

7: No Private Messages or Moving to Another Service

Any and all communication not kept public and is moved away from the subreddit or Discord/IRC channel is prohibited.

Do not suggest or ask to move to another service or to private message. Private messages and other services are unsafe as they cannot be monitored. Doing so will cause you to be permanently banned from /r/TechSupport.

8: No Violating privacy of others or terms/agreements.

We do not support users that violates other's privacy or breaks terms and agreements. Doing so might resolve in a ban.

This includes:

  1. Bypassing home network controls.

  2. Bypassing any parental controls.

  3. Piracy or issues caused by it.

  4. Gray market product codes - See Rule 1

  5. Any other posts/comments that violates or breaks terms and agreements.

9: No EOL Software or Unsupported Systems

We do not provide support for EOL (end of life) software. Software that is EOL has lost all support from the developer and therefore all consumer communities as well.

These operating systems and various softwares are no longer receiving security patches. Running them is unsafe and we recommend users install a supported version as soon as possible.

This list includes Windows XP, Vista, and 7.

We will also not assist with getting Windows 11 running on unsupported hardware.

10: No Public Service Announcements (how-to's, etc.)

No public service announcements unless relevant to an issue (it must be a comment). Approach the communities affected directly, not here

11: No Soliciting

No soliciting of any kind. This includes (but is not limited to) asking for us to link to your subreddit, forum, bulletin board, newsgroup, Facebook page, etc. We're here to help with technical issues, not market for others.

12: No spam, trolling, insults, jokes, threats of self-harm, or posts unrelated to Tech Support

Posts and comments containing (but not limited to) the following will be removed:
blog spam, link spam, referral spam, joke responses, memes, novelty accounts, trolling, unethical behavior, and personal insults.

Posts not containing a tech support issue will be removed. Off-topic comments will be removed. Please stick to the issue being addressed in the post. Use common sense.

13: No Posts/Comments by a Company or an Employee on Behalf of a Company

Employees of companies with social media presences for marketing, damage control, or performing of tech support are not allowed.

14: No Potentially Malicious Links

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2,282,707 Subscribers

1

Can’t start windows task scheduler service

Nvidia is trying to update GeForce experience and I can’t do it without enabling the task scheduler service, when I start it it immediately turns off again

I have tried starting it from services, task manager and cmd

I have used cmd to check for windows corrupt files and missing files, all which were put back

I have restarted my pc after each attempt and nothing works.

0 Comments
2024/04/23
10:25 UTC

1

Messenger notifications

I generally have text notifications on messenger and sms off, but I've recently got a girl I want to get a notification when she texts me over messenger, can I whitelist her or anything similar on messenger?

0 Comments
2024/04/23
10:23 UTC

1

Printers,... or more specifically the support for printers

How do you guys go about choosing a printer range for your company? Do you just get the best model for the best price at the time or do you follow some sort of principle? We use Xerox printers at our place but I think the company suck that offers the support when stuff breaks down.

How can I find a good support base to fix issues when they happen?

0 Comments
2024/04/23
10:21 UTC

1

I’m getting constant BSOD after installing this tp-link wifi adapter

I have recently had to swap from Ethernet to wifi and bought a tp-link wifi adapter specifcally the Archer T4U Plus. After installing the drivers and using it, it seemed fine but at random of intervals of time while on my pc, it just gives the audio of whenever a usb is taken out and disconnects the wifi from the computer. If I click on the wifi button on the taskbar it doesn’t come up with any networks and sometimes will reconnect after waiting about 2-3 minutes at a time. However, the rest of the time it will blue screen with the code “system thread exception not handled”. I’m not sure how to fix the issue apart from restoring the system which is last resort.

2 Comments
2024/04/23
10:09 UTC

2

USB C suddenly stopped working for charging a laptop...?

Hi,
I left my laptop charger at home and need to charge my laptop somehow during the next few days. I noticed that it has a port that my phone charger fits in (it even has a "flash" symbol next to it). It worked slowly, but yesterday, when I turned it off, I was able to charge it like 20% in an hour or so.

However, today I turned it on and it just won't charge anymore. No matter how I put it in, how I position it (in case of poor contact), it just won't acknowledge the charger at all. The charger itself works as I can use it for my phone no issue.

Edit: I have Windoesn and have now noticed that there's a thing in device manager under the usb connectors that in it's properties says it's been stopped because it reported issues (code 43). Could that be it?

What could've happened?

0 Comments
2024/04/23
09:59 UTC

2

Assistance Migrating a Google Workspace Tenant to a Microsoft 365 Tenant

Hi everyone, I'm really looking for someone with experience with both Microsoft 365 and Google Workspace here. I've been tasked with moving a Google Workspace tenant to Microsoft 365, whilst causing the least amount of downtime.

For context, we have a Google Workspace tenant with around 33 active mailboxes, all with a 'Business Starter' license. The tenant also has 17 domains associated, with various users having aliases with most of these domains. We've got to move all of this content over to a Microsoft 365 tenant (which is already set up and ready-to-go). The other factor to consider is some users use Google Drive, and this needs to be moved over to OneDrive/SharePoint appropriately.

I've done various research into both the Microsoft-created Workspace Migration Tool, as well as what work would be involved with doing all of this manually (export each mailbox as .PST, etc.).

So, what are everyone's thoughts?

1 Comment
2024/04/23
09:48 UTC

1

can i do full screen on 50% snap assist window? i wanna remove the bookmark tab and opender tab when i am in 50% snap assist

I've been using Snap Assist in Windows for multitasking, and it's been a great tool so far. However, I've been wondering if there's a way to customize it further.

Specifically, when I snap a window to 50% of the screen, I often find myself wanting to go full-screen without the distraction of tabs, like the bookmark tab or opener tab. Is there a way to remove these tabs when using Snap Assist in this manner?

I've looked into Windows settings, but I couldn't find an option for this level of customization. Does anyone know of any third-party software or extensions that might offer this feature? I'm open to suggestions and tips

0 Comments
2024/04/23
09:40 UTC

3

How dangerous was this instance on my friend's laptop? (torrented software question)

I recently watched a friend torrent a copy of Maya. When he opened the "crack" in the file directory to make the copy usable a bunch of powershell windows popped up and then minimized and disappeared consecutively very quickly - it was quite frightening actually since I have no clue what happened. He actually immediately wiped his laptop following this and I gotta say I've been turned off of torrenting software ever since. I'm new to cyber security so pardon if this seems like a strange question, but what exactly could have been happening there? Was it just the crack working on the software, or could it have been more malicious? Possibly a keylog or something more, I'm not sure. And sort of related but is torrenting software generally this dangerous or does it vary? I appreciate any answers or insight!

4 Comments
2024/04/23
09:38 UTC

2

Windows 11 Storage Spaces fail

I have a (Simple) Storage Spaces pool with 2 x 1TB 870 EVO drives. The fail occurred after installing a new PSU on my PC. The PSU works fine, CrystalDiskInfo shows both drives working perfectly fine and I've tested both sata and power cables with another drive.

I used:

Get-PhysycalDisk -DeviceNumber 0 | fl *

Get-PhysicalDisk -DeviceNumber 1 | fl *

to get more info.

Disk 0 seems fine but disk 1 shows {"HealthStatus":"Warning"}.

Screenshots with all the info.

I don't have a backup. Someone knows if this can be solved or data can be recovered?

7 Comments
2024/04/23
09:35 UTC

1

Need help with Dolphin Anty

My internet is good but inside dolphin profiles my internet is bad. Strange because when I change my internet provider it works okay but not do fast as our main internet provider. I really need help to fix this. Please

0 Comments
2024/04/23
09:29 UTC

1

Long boot time after replacing the thermal paste.

After replacing the thermal paste on my laptop, every Windows boot, the welcome window took 2 minutes to load, despite having an SSD. Before disassembling the laptop, the boot took 15 seconds. Reinstalling Windows helped, now the boot time is 14-17 seconds again. Could I have damaged the hardware, and will the boot time become slow again over time, or is the problem fixed permanently?

I ran a system check through the MyAsus app, and everything appears to be in order. The temperature is also normal, ranging from 60 to 70 degrees Celsius, which is typical for this laptop.

1 Comment
2024/04/23
09:28 UTC

1

Amazon fire TV HDMI no signal detected

So all of a sudden my amazon fire tv is not detecting HDMI input. I'm really stumped here because it was working fine literally just earlier today. I know this is a TV issue because it's not picking up signal from both my laptop and ps5, and they're both practically new so those 2 can't be the issue.

I tried using all of the different ports, none of them detecting signal. I tried using a different HDMI cable and still nothing. I tried restarting the TV and using different power outlets and still nothing. I'm not sure what else I can do.

What's weird is that it seems like it's detecting it, because when I plug in my laptop (it's set to extended display) my laptop is treating it like normal as if it's connected. My TV is set as the main display so when I open a window it appears on that display and I can drag the window onto my laptop screen (I basically have to predict where it is since the TV is not actually showing anything except "No signal detected".

Also when I go to the HDMI menu on the TV, the port that I'm using shows up as the first option, just like when it normally works. It's just that when I select the option it goes blank for a bit and then says "No signal detected".

The TV is about a year old and I've never really had a problem with it before until now. Any ideas? I only use it for my laptop and ps5 so if the HDMI doesn't work then it's basically useless to me.

1 Comment
2024/04/23
09:28 UTC

1

Win 11 odd behavior

Hi,
When I was running Windows 10, everything was perfect, but after the upgrade, odd behavior started.
I've made a clean install and installed drivers from the manufacturer's website. However, I'm experiencing Firefox random crashes, and sometimes the Windows user interface becomes slow and unresponsive.
Could it be associated with my dual GPU setup?
My setup is:
Lenovo P520
80GB RAM
Xeon W-2135
AMD R5 430 2GB for display output
RTX 3060 12GB for VMs
What could I do to troubleshoot and solve this?

3 Comments
2024/04/23
09:25 UTC

1

My UAC popup has a random screenshot as a background instead of the usual one (Win11)

How do I fix this? how did it even change? i didnt even know you can change them I thought they always displayed your desktop wallpaper.

when UAC pops up now I see a random screenshot of a youtube video i was watching like a day ago.

7 Comments
2024/04/23
09:20 UTC

1

Pc used to turn off because of overheating. I changed the thermal paste now it turns off less. Should i try to apply it again?

This only happens when playing bigger games like sea of theives or gta 5.

1 Comment
2024/04/23
09:18 UTC

1

Looking for a Simple Phone: Email, GPS, No Keypad

I'm looking for a basic phone because I'm tired of using my phone too much. I need to read my emails, have GPS, and not have a keypad. What would you recommend? Thank you.

2 Comments
2024/04/23
09:03 UTC

1

Windows 10 reinstall conundrum!

I'm trying to reinstall windows and wipe a laptop, and I keep getting the error message 'additional free space is needed on the drive'. The problem is I inherited the laptop from my brother who passed away, so I can't login to it. Any help would be greatly appreciated!

3 Comments
2024/04/23
09:01 UTC

1

Weird Issue with Windows not being able to access the internet(partially).

For one week i have had this weird issue with my internet . Im connected to internet and google , amazon and microsoft forum works fine but any other website is not working at all. Steam and discord are not working . This problem happen for one day and next day it works fine and next day it appears again .

I've had a talk with my ISP and they said everything is fine from their end. I have tried all available troubleshooting methods available online such as:-

DNS flushing , network resetting , driver updating and back tracking to previous drivers . the netsh console commands and went as far as resetting my windows install .

This problem is only with windows as browsing seems fine with my dual boot Linux on the same computer. USB tethering with my phone works as well but not as wireless hotspot .

I'm as a loss for what could be the issue . I think the issue is related to windows not being able to find an IP address.

2 Comments
2024/04/23
09:00 UTC

1

Weird Issue with Windows not being able to access the internet(partially).

For one week i have had this weird issue with my internet . Im connected to internet and google , amazon and microsoft forum works fine but any other website is not working at all. Steam and discord are not working . This problem happen for one day and next day it works fine and next day it appears again .

I've had a talk with my ISP and they said everything is fine from their end. I have tried all available troubleshooting methods available online such as:-

DNS flushing , network resetting , driver updating and back tracking to previous drivers . the netsh console commands and went as far as resetting my windows install .

This problem is only with windows as browsing seems fine with my dual boot Linux on the same computer. USB tethering with my phone works as well but not as wireless hotspot .

I'm as a loss for what could be the issue .

1 Comment
2024/04/23
09:00 UTC

0

4090 FE black Screens with fans on full need to restart machine.

SPECS: https://uk.pcpartpicker.com/b/CB4dnQ

This has happened during a video call (Edge/Google meet) and also when I am stressing the GPU rendering 3D graphics. For now I have used MSI afterburner to put the GPU power on 90 to see if this helps.

I've checked cables are all in properly with no crazy angles or tightness.
GPU Drivers are up to date 552.22
Windows 11 up to date

1 Comment
2024/04/23
08:59 UTC

0

Unstable Wifi connections with motherboard WIFI

I built my PC with WIFI on the motherboard, I’ve been using it for about three years now but recently the WiFi connections are very unstable. It often showed no internet connection from WIFI while my other devices like smartphone WiFi connection worked fine. I tried updating the driver but didn’t help. Is there any suggestion on fixing this type of issue? Should I just buy an external WiFi card and forget about the on motherboard WiFi?

1 Comment
2024/04/23
08:54 UTC

1

Laptop wifi card dying. No native ethernet port, no wifi or ethernet adapter works.

The adapter(s) are recognized by windows 11, but refuses to connect to the internt or work in any manner.

Drivers are updated, tried other networks, nothing.

What now? Any windows experts who can give me command lines? Miss linux.

5 Comments
2024/04/23
08:53 UTC

2

Computer can’t connect to any public Wifi

My laptop has never been able to access public wifi such as airport, my school’s, mall’s. I have tried updating the drivers, uninstalling them then reinstalling them. I have tried flushing DNS and reset network settings. I have looked inside my wifi properties there’s no special DNS values set, it’s set to automatic.

At this point I’m almost suspecting an hardware issue but that wouldn’t make sense since any private wifi that doesn’t have a page to connect to works.

Specifics of the laptop: Windows 11 family MSI modern 14 C7M

1 Comment
2024/04/23
08:40 UTC

1

Laptop black screened and I don't know what to do.

I was using Twitter on Firefox on my laptop when suddenly after clicking the "Not Interested" button on a tweet my entire computer screen turned black. I tried to reset it by holding down the power button constantly since and connected it to my TV with the HDMI cord i use for one of my game console and it wouldn't turn back on or display at all. When I tried to turn it on it'd only give me a black screen and my keyboard would light up. I tried to unplug everything then plugged it all back in and stuff but no luck at all and when I put the HDMI cord into it so it would hopefully display on the TV it didn't react at all. I keep trying everything and nothing is working and I don't know what to do. I have a laptop running Windows 11, I don't remember what brand currently. Please help me!

2 Comments
2024/04/23
08:39 UTC

1

Phone display is getting more and more black

Hello,

This Morning my phone display didnt work at all. I showered and I think maybe a little bit of Water got on it, but not much.

Now its working but its getting more and more black.

I think by the end of the day its fully black.

Can anyone help me?

0 Comments
2024/04/23
08:36 UTC

1

Laptop going to sleep on idle

I have an Asus Q530VJ laptop. The problem is, it goes to sleep when IDLE after 15 mins. I've set the sleep time to 5 hours and it still does this. I can't download anything, can't update anything because of this problem and have to sit in-front of the laptop to do the downloading/updating.

I don't know what's the issue and can't seem to find the solution. Please help if anyone of you has any idea what can be the problem.

Don't know if it's software or hardware issue.

Thanks!

0 Comments
2024/04/23
08:31 UTC

1

Slow internet speeds whilst using Deco Mesh 6 Technology

Hey all,

Bet you haven't heard this before ahaha but I have useless, shit internet speeds. I'm pretty sure all australians know that NBN fucked it. anyway, apparently I am in charge of the internet in my household and I have been getting a lot of pressure to fix the internet from my mum because my sister cant get good internet from her room and shes got uni work to do. I am under huge amounts of pressure so if someone knows a cheeky fix to settle the house I'd be absolutely chuffed.

I'm not a networking technician, in fact I struggle a lot with it because ISPs give you one fix to one problem and then if you want more help cause that didn't work then they'll tell you to call up a premium service that costs extra who are even more useless at fixing it.

My household is with Telstra, which I know is shit but my Mum finds it hard to make changes. I currently have a setup like so in the drawing I am using Deco X50's I think and the main deco is connected via ethernet. The weak connected Deco, gets like 30 kbps download and 20 kbps upload (so practically no internet).

Drawing of the setup: https://www.mediafire.com/view/qy7hiscgzljen7k/Wifi_House_drawin.png/file

If there is anything else that may be helpful lemme know :)

Thank you kindly and have an epic day 🤙

0 Comments
2024/04/23
08:28 UTC

1

Computer shuts off under first power cycle but works on 2nd power cycle

I am on my last resort and am confused to every degree.
The Pc's specs is a 3090 GPU, Ryzen 9 7900x, 32Gbs of DDR5 RAM at 6000mhz with a 1k watt power supply. The first power cycle of the computer when put under load randomly on a different game shuts off without any warning. Event viewer says its a power issue. The power supply was replaced with a NZXT 1250W PSU and giving the Pc more power didnt fix the issue. Since the PSU was the issue the old 1k PSU was installed again. Connections and everything in the pc is done properly and PC was even taken to a PC shop and was told the outlet was the issue. After installing a 20A GFCI Outlet the computer still turns off under load on the FIRST cycle. GPU, CPU and RAM tests have been preformed and stress tests have been done. All shown that the parts arnt the issue. Each with their appropriate tests.

If there is ANY direction I could be pointed at to fix this issue that would be great.

1 Comment
2024/04/23
08:27 UTC

1

need help removing Mouse_Filter_01

Every time i play a game my mouse freezes, after looking for problems i found a device named mouse_filter_01, even after i remove the device, it comes back. I think it has something to do with Asus armoury crate, I do have an asus keyboard and i used to have an asus mouse before switching to the Razer viper mini. Even after removing armoury crate it doesn't stop reinstalling itself.

0 Comments
2024/04/23
08:21 UTC

1

Windows emojis didn't load/install, they're black and white and look strange now.

This happened a few months ago on my laptop, so I installed a TrueType font file with emojis for Windows named "seguiemj" and restarted it. It's fine until I turn off the PC and open it the next day to see it back to normal looking like these weird, black and white emojis. How do I permanently fix this?

0 Comments
2024/04/23
08:21 UTC

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