/r/techsupport

Photograph via snooOG

Stumped on a tech problem? Ask the community and try to help others with their problems as well.

Note: Reddit is dying due to terrible leadership from CEO /u/spez. Please use our Discord server instead of supporting a company that acts against its users and unpaid moderators.

Community Guides

Check out our Knowledge Base, all guides are compiled by our Trusted Techs.

Live Chat

~Enter Discord~

Submission Guidelines

Please include your system specs, such as Windows/Linux/Mac version/build, model numbers, troubleshooting steps, symptoms, etc.

The subreddit is only for support with tech issues.

Try to research your issue before posting, don't be vague. State everything you have tried and all the guides/tutorials/sites you have followed as well as why they were unsuccessful. Do everything you can to reduce the effort of the wonderful folks offering to help you.

After solving your problem, please mark it as solved by clicking 'flair' and confirming the 'solved' tag.

Please do not submit the same issue more than once within 24 hours.

Rules

1: Read all the rules

Please read our new rules page for more in-depth rules.

https://rtech.support/docs/meta/rules.html

2: No Incomplete Posts

Submissions consisting of the following are considered incomplete and will be removed:

  1. Posts with an empty body, only a link in the body, title copied into the body, and/or lack of information in the body

  2. Posts with "Help" or non-descriptive titles. Please make your title and contents descriptive.

3: No Password or Account issues

We cannot assist with password or account issues. No matter the reason. Do not message us asking us to make an exception. Only support for the related account can help you.

This includes thing such as:

2 Factor Authentication Google, Apple, Microsoft, Instagram, Facebook or any other account Password Issues with account lockout on any of the above platforms (and all others)

And more - see https://rtech.support/books/rules/page/rules-of-the-rtechsupport

4: No Offering Rewards

No offering of reward/compensation for solutions. No Amazon gift voucher or PayPal transfer. This community is "free" as it is full of volunteers. Please do not take advantage of the community.

5: Recommendations

We are not a recommendation or advertisement subreddit. We do not allow posts asking for recommendations on hardware/software or recommendations comparing two or more hardware/software. Recommending a hardware/software solution as a comment to a post is acceptable.

Recommending products not in the whitelist might result in your comment or post being removed and a ban imposed. If you want anything added please message the mods and we will consider it.

6: No [Meta] Posts About Tech/Jobs

No [Meta] posts about jobs (tech support related or not) or technology in general, such as "I have an interview, help me." or "I want a product that can do XYZ." or "How does the internet work?"

Google is your friend.

7: No Private Messages or Moving to Another Service

Any and all communication not kept public and is moved away from the subreddit or Discord/IRC channel is prohibited.

Do not suggest or ask to move to another service or to private message. Private messages and other services are unsafe as they cannot be monitored. Doing so will cause you to be permanently banned from /r/TechSupport.

8: No Violating privacy of others or terms/agreements.

We do not support users that violates other's privacy or breaks terms and agreements. Doing so might resolve in a ban.

This includes:

  1. Bypassing home network controls.

  2. Bypassing any parental controls.

  3. Piracy or issues caused by it.

  4. Gray market product codes - See Rule 1

  5. Any other posts/comments that violates or breaks terms and agreements.

9: No EOL Software or Unsupported Systems

We do not provide support for EOL (end of life) software. Software that is EOL has lost all support from the developer and therefore all consumer communities as well.

These operating systems and various softwares are no longer receiving security patches. Running them is unsafe and we recommend users install a supported version as soon as possible.

This list includes Windows XP, Vista, and 7.

We will also not assist with getting Windows 11 running on unsupported hardware.

10: No Public Service Announcements (how-to's, etc.)

No public service announcements unless relevant to an issue (it must be a comment). Approach the communities affected directly, not here

11: No Soliciting

No soliciting of any kind. This includes (but is not limited to) asking for us to link to your subreddit, forum, bulletin board, newsgroup, Facebook page, etc. We're here to help with technical issues, not market for others.

12: No spam, trolling, insults, jokes, threats of self-harm, or posts unrelated to Tech Support

Posts and comments containing (but not limited to) the following will be removed:
blog spam, link spam, referral spam, joke responses, memes, novelty accounts, trolling, unethical behavior, and personal insults.

Posts not containing a tech support issue will be removed. Off-topic comments will be removed. Please stick to the issue being addressed in the post. Use common sense.

13: No Posts/Comments by a Company or an Employee on Behalf of a Company

Employees of companies with social media presences for marketing, damage control, or performing of tech support are not allowed.

14: No Potentially Malicious Links

Do not post any potentially malicious links. We will consider Dropbox links, Google Drive links, or Google Photos links to be potentially malicious.

We recommend against using any URL shorteners as they can hide malicious links.

Please Support the EFF!

Like our subreddit? Got help? Want to pay it forward?

Consider donating to the Electronic Frontier Foundation!

Click here! They give you stickers!

Other Subreddits

/r/answers

/r/buildapc

/r/suggestalaptop

/r/suggestapc

/r/homenetworking

/r/networking

/r/windows

/r/itcareerquestions

/r/talesfromtechsupport

/r/techsupportgore

/r/techsupportmacgyver

/r/techsupport

2,510,371 Subscribers

1

PC freezing for a few seconds while gaming.

After i play Caliber , or Hell let loose after 3 - 6 min my whole pc is start freezing, then like nothing happened work again.

The freezing time is like 10-20 seconds

Very frustrating.

GPU usage drop to 0

And here is a LatencyMon report:

Tried:

Up to date everything

DDU - and latest driver

Nothing helped

_________________________________________________________________________________________________________

CONCLUSION

_________________________________________________________________________________________________________

Your system appears to be having trouble handling real-time audio and other tasks. You are likely to experience buffer underruns appearing as drop outs, clicks or pops. One or more DPC routines that belong to a driver running in your system appear to be executing for too long. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates.

LatencyMon has been analyzing your system for 0:05:00 (h:mm:ss) on all processors.

_________________________________________________________________________________________________________

SYSTEM INFORMATION

_________________________________________________________________________________________________________

Computer name: DESKTOP-KRBLM9N

OS version: Windows 10, 10.0, version 2009, build: 19045 (x64)

Hardware: B650E Taichi, ASRock

BIOS: 3.05

CPU: AuthenticAMD AMD Ryzen 7 7800X3D 8-Core Processor

Logical processors: 16

Processor groups: 1

Processor group size: 16

RAM: 32343 MB total

_________________________________________________________________________________________________________

CPU SPEED

_________________________________________________________________________________________________________

Reported CPU speed (WMI): 4201 MHz

Reported CPU speed (registry): 4164 MHz

Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.

_________________________________________________________________________________________________________

MEASURED INTERRUPT TO USER PROCESS LATENCIES

_________________________________________________________________________________________________________

The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.

Highest measured interrupt to process latency (µs): 84284,60

Average measured interrupt to process latency (µs): 418,427242

Highest measured interrupt to DPC latency (µs): 84281,10

Average measured interrupt to DPC latency (µs): 413,075621

_________________________________________________________________________________________________________

REPORTED ISRs

_________________________________________________________________________________________________________

Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.

Highest ISR routine execution time (µs): 162,432277

Driver with highest ISR routine execution time: Wdf01000.sys - Rendszermag módú illesztőprogram-keretrendszer futásidejű modulja, Microsoft Corporation

Highest reported total ISR routine time (%): 0,000610

Driver with highest ISR total time: Wdf01000.sys - Rendszermag módú illesztőprogram-keretrendszer futásidejű modulja, Microsoft Corporation

Total time spent in ISRs (%) 0,000610

ISR count (execution time <250 µs): 50450

ISR count (execution time 250-500 µs): 0

ISR count (execution time 500-1000 µs): 0

ISR count (execution time 1000-2000 µs): 0

ISR count (execution time 2000-4000 µs): 0

ISR count (execution time >=4000 µs): 0

_________________________________________________________________________________________________________

REPORTED DPCs

_________________________________________________________________________________________________________

DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.

Highest DPC routine execution time (µs): 87059,403458

Driver with highest DPC routine execution time: nvlddmkm.sys - NVIDIA Windows Kernel Mode Driver, Version 551.61 , NVIDIA Corporation

Highest reported total DPC routine time (%): 0,077839

Driver with highest DPC total execution time: nvlddmkm.sys - NVIDIA Windows Kernel Mode Driver, Version 551.61 , NVIDIA Corporation

Total time spent in DPCs (%) 0,187129

DPC count (execution time <250 µs): 804797

DPC count (execution time 250-500 µs): 0

DPC count (execution time 500-10000 µs): 371

DPC count (execution time 1000-2000 µs): 77

DPC count (execution time 2000-4000 µs): 25

DPC count (execution time >=4000 µs): 181

_________________________________________________________________________________________________________

REPORTED HARD PAGEFAULTS

_________________________________________________________________________________________________________

Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.

NOTE: some processes were hit by hard pagefaults. If these were programs producing audio, they are likely to interrupt the audio stream resulting in dropouts, clicks and pops. Check the Processes tab to see which programs were hit.

Process with highest pagefault count: msmpeng.exe

Total number of hard pagefaults 2624

Hard pagefault count of hardest hit process: 1339

Number of processes hit: 22

_________________________________________________________________________________________________________

PER CPU DATA

_________________________________________________________________________________________________________

CPU 0 Interrupt cycle time (s): 44,466802

CPU 0 ISR highest execution time (µs): 37,955331

CPU 0 ISR total execution time (s): 0,011206

CPU 0 ISR count: 18004

CPU 0 DPC highest execution time (µs): 87059,403458

CPU 0 DPC total execution time (s): 8,295031

CPU 0 DPC count: 709005

_________________________________________________________________________________________________________

CPU 1 Interrupt cycle time (s): 6,272469

CPU 1 ISR highest execution time (µs): 5,295389

CPU 1 ISR total execution time (s): 0,010257

CPU 1 ISR count: 16510

CPU 1 DPC highest execution time (µs): 2019,802594

CPU 1 DPC total execution time (s): 0,469945

CPU 1 DPC count: 26373

_________________________________________________________________________________________________________

CPU 2 Interrupt cycle time (s): 1,505359

CPU 2 ISR highest execution time (µs): 162,432277

CPU 2 ISR total execution time (s): 0,002344

CPU 2 ISR count: 3152

CPU 2 DPC highest execution time (µs): 4124,048991

CPU 2 DPC total execution time (s): 0,071497

CPU 2 DPC count: 18625

_________________________________________________________________________________________________________

CPU 3 Interrupt cycle time (s): 1,880441

CPU 3 ISR highest execution time (µs): 2,592219

CPU 3 ISR total execution time (s): 0,000055

CPU 3 ISR count: 112

CPU 3 DPC highest execution time (µs): 680,997118

CPU 3 DPC total execution time (s): 0,026824

CPU 3 DPC count: 9291

_________________________________________________________________________________________________________

CPU 4 Interrupt cycle time (s): 2,482575

CPU 4 ISR highest execution time (µs): 3,50

CPU 4 ISR total execution time (s): 0,000011

CPU 4 ISR count: 11

CPU 4 DPC highest execution time (µs): 10087,494236

CPU 4 DPC total execution time (s): 0,02040

CPU 4 DPC count: 2026

_________________________________________________________________________________________________________

CPU 5 Interrupt cycle time (s): 1,543112

CPU 5 ISR highest execution time (µs): 0,0

CPU 5 ISR total execution time (s): 0,0

CPU 5 ISR count: 0

CPU 5 DPC highest execution time (µs): 39,165706

CPU 5 DPC total execution time (s): 0,001243

CPU 5 DPC count: 543

_________________________________________________________________________________________________________

CPU 6 Interrupt cycle time (s): 1,878481

CPU 6 ISR highest execution time (µs): 0,0

CPU 6 ISR total execution time (s): 0,0

CPU 6 ISR count: 0

CPU 6 DPC highest execution time (µs): 6581,240634

CPU 6 DPC total execution time (s): 0,018689

CPU 6 DPC count: 5372

_________________________________________________________________________________________________________

CPU 7 Interrupt cycle time (s): 2,049487

CPU 7 ISR highest execution time (µs): 0,0

CPU 7 ISR total execution time (s): 0,0

CPU 7 ISR count: 0

CPU 7 DPC highest execution time (µs): 1032,207493

CPU 7 DPC total execution time (s): 0,011889

CPU 7 DPC count: 4854

_________________________________________________________________________________________________________

CPU 8 Interrupt cycle time (s): 2,553356

CPU 8 ISR highest execution time (µs): 0,0

CPU 8 ISR total execution time (s): 0,0

CPU 8 ISR count: 0

CPU 8 DPC highest execution time (µs): 183,422190

CPU 8 DPC total execution time (s): 0,009083

CPU 8 DPC count: 3719

_________________________________________________________________________________________________________

CPU 9 Interrupt cycle time (s): 1,599278

CPU 9 ISR highest execution time (µs): 0,0

CPU 9 ISR total execution time (s): 0,0

CPU 9 ISR count: 0

CPU 9 DPC highest execution time (µs): 25,760807

CPU 9 DPC total execution time (s): 0,001643

CPU 9 DPC count: 685

_________________________________________________________________________________________________________

CPU 10 Interrupt cycle time (s): 2,457768

CPU 10 ISR highest execution time (µs): 0,0

CPU 10 ISR total execution time (s): 0,0

CPU 10 ISR count: 0

CPU 10 DPC highest execution time (µs): 5417,243516

CPU 10 DPC total execution time (s): 0,026747

CPU 10 DPC count: 8085

_________________________________________________________________________________________________________

CPU 11 Interrupt cycle time (s): 4,222437

CPU 11 ISR highest execution time (µs): 0,0

CPU 11 ISR total execution time (s): 0,0

CPU 11 ISR count: 0

CPU 11 DPC highest execution time (µs): 95,649856

CPU 11 DPC total execution time (s): 0,033285

CPU 11 DPC count: 9474

_________________________________________________________________________________________________________

CPU 12 Interrupt cycle time (s): 1,921148

CPU 12 ISR highest execution time (µs): 1,180115

CPU 12 ISR total execution time (s): 0,001568

CPU 12 ISR count: 3507

CPU 12 DPC highest execution time (µs): 32,105187

CPU 12 DPC total execution time (s): 0,003248

CPU 12 DPC count: 1495

_________________________________________________________________________________________________________

CPU 13 Interrupt cycle time (s): 1,811637

CPU 13 ISR highest execution time (µs): 4,902017

CPU 13 ISR total execution time (s): 0,001284

CPU 13 ISR count: 3192

CPU 13 DPC highest execution time (µs): 42,191643

CPU 13 DPC total execution time (s): 0,003909

CPU 13 DPC count: 1592

_________________________________________________________________________________________________________

CPU 14 Interrupt cycle time (s): 2,441970

CPU 14 ISR highest execution time (µs): 1,018732

CPU 14 ISR total execution time (s): 0,001383

CPU 14 ISR count: 2985

CPU 14 DPC highest execution time (µs): 41,515850

CPU 14 DPC total execution time (s): 0,008946

CPU 14 DPC count: 2788

_________________________________________________________________________________________________________

CPU 15 Interrupt cycle time (s): 1,574758

CPU 15 ISR highest execution time (µs): 1,139769

CPU 15 ISR total execution time (s): 0,001276

CPU 15 ISR count: 2977

CPU 15 DPC highest execution time (µs): 33,638329

CPU 15 DPC total execution time (s): 0,005514

CPU 15 DPC count: 1524

_________________________________________________________________________________________________________

0 Comments
2024/07/26
13:31 UTC

1

I think I accidently installed a virus on my Android

Hi everybody, I was just scrolling on my phone and I was on google and clicked on a website (on the first page!) and I suppose I accidently clicked on a link in that website, I didn't even notice that I clicked because my phone slipped in my hand, and next thing I knew my phone screen was all stripes like it's broken and there was an alert in the middle that there's a virus in my phone+the phone made sounds :( I disconnected after a minute from the wifi, downloaded a free mcafee app and ran the virus test, the test said there's no viruses I don't know what to do now, I'm scared I infected the wifi with my virus. But it wasn't even a link from an SMS or an email. What should I do now? Is tge free mcafee scan reliable? Thanks all, trying to calm my panicking here

1 Comment
2024/07/26
13:30 UTC

1

Laptop smells like burning plastic when charging? Something I can do?

Hello everyone! As the title says I’ve noticed my computer smells like burnt plastic when I’m charging it + the charger get super hot.

My last charger had burn marks on it, so I tried replacing it. The new charger quickly also got burn marks + the plastic at the tips looks slightly melted. So I guess it must be something inside the computer/charging port. I’ve tried opening it and cleaning it, but it didn’t make a difference.

It’s a acer swift 3 (sf314-511). Kind of a shit computer, but I really don’t have the money to replace it right now.

Is there anything I can do? Is it dangerous? Can it cause an electrical fire?

Sorry for the long post, but I’m kind of desperate. Thanks for reading this far.

0 Comments
2024/07/26
13:27 UTC

1

Is the issue about windows update that sending PC to bitlocker recovery are solved ?

So this https://www.pcworld.com/article/2407581/july-windows-update-sending-pcs-into-bitlocker-recovery.html issue happened to my Dell latitude laptop, it crashed 5 times with exact same messages

Now I turn off my windows update and too afraid that this will happen while I'm working

0 Comments
2024/07/26
13:26 UTC

1

WINDOWS 10: Computer Mic Not Working; Headset Mic Is

Hi All. Has anyone else run across this problem and know how to fix it?

The mic on my computer is not working while the mic when I plug in a headset is. I have jumped through all the troubleshooting hoops to no avail. When I try to test the mic on my computer, the volume appears to be stuck at high. I've looked at the driver, and it does not need to be updated.

0 Comments
2024/07/26
13:25 UTC

1

HP Elitebook 840 G3 won’t turn on

I know for a reason that this isn’t a motherboard problem because I bought a battery for this and it turned on easily with no problems whatsoever. When the battery percentage started to go down I plugged my charger in it and it said “HP Smart Adapter is not functioning” or whatever and it didn’t charge. Now I thought it’s the charger that’s the problem but now it’s not charging. When I press the power button while the laptop is not plugged in the charging indicator flashes orange but when I press it while it’s plugged it doesn’t show any indicators at all.

I tried the hard reset thing where you press and hold the power button for 15-20sec while the battery is unplugged but it still doesn’t work.

0 Comments
2024/07/26
13:24 UTC

1

is getting a external hdd and keeping my corrupt internal hdd in possible?

Currently my internal hdd can't download any new programs because of corrupt files, however i dont have any other problems using my laptop. I also have an internal ssd which works fine. I was thinking of getting an external hdd since my ssd is already full and i cant download anything on my internal hdd. Would getting an external hdd be a problem with the corrupt internal one?

0 Comments
2024/07/26
13:21 UTC

1

Youtube app stay on top of everything and cant be closed

My device are samsung A54 ,i have try using Home button back button and cashe button nothing work , try to holddown the power button nothing comeup i can only close and open my phone again just to be stuck in youtube again

0 Comments
2024/07/26
13:21 UTC

1

Windows 11 audio working only after troubleshoot

I built new pc about 2-3 weeks ago and since then I've had audio problems..

My audio doesn't work if I don't run windows audio troubleshoot (youtube, twitch and even games doesn't run if I don't troubleshoot) but everything works after that. So I need to troubleshoot everytime when I turn my pc on and even sometimes after it goes to sleep.

Pls if someone has a fix for this problem tell me, I'm pretty bad with computers :P

I think I have all the drivers installed.

0 Comments
2024/07/26
13:20 UTC

1

Old laptop stuck at 0.93 GHz

this laptop has Intel(R) Core(TM) i3 CPU M 370 2.40GHz CPU in it and laptop is over a decade years old. The clock speed can only go up to 0.93 GHz despite being 2.40 GHz. I think the reason is heating. It's heating so much even in idle and the fans spins like crazy. What do you think?

0 Comments
2024/07/26
13:17 UTC

1

Why google chrome is still saving my history?

My web and app activity have been turned off for a long time. And I just realized that I guess it is supposed to also stop my history in chrome browsers from saving. But all my history is still being saved in both android and Windows Chrome browsers. My sync is also off, so its not that the history is syncronized, but it is saved individually on each browser.

0 Comments
2024/07/26
13:15 UTC

1

Have charged phone 1721 times in four years - is this normal?

Context:

  • iPhone SE 2nd Gen
  • 5 hours screen time per day on average (not streaming or playing games, just simple things like replying to texts)

I’ve just been to the apple store to get my battery replaced, and the worker said that i’ve charged my phone 1721 in my phones lifespan. I asked him if that was a lot (i have no clue) and he said yeah.

I charge my phone overnight, but usually have to top up charge during the day - I assumed this was normal but now I’m thinking most people’s phones last the whole day without needing to be charged.

Do you guys think 1721 is a lot, and if so, is this a concern? I’m not sure if I should start looking at new phones.

Any advice appreciated :)

edited to provide context

1 Comment
2024/07/26
13:11 UTC

1

Applications running slow on windows

I just joined a company and they provided me with a laptop. After setting it up. I am noticing that apps like git(and lazygit), bat, fzf are taking longer that it takes on my personal computer. After a bit of googling I found that adding the paths to exclude list of Windows Defender. But I think my company is using some other anti virus to deal with security. And obviously I do not have access to change the exclude paths there.

Example: Invoking git commit -m "message" takes about 2 seconds, where as on my personal computer running the same thing with the same change on the same repo is not noticeable. My personal PC is almost 4 years old with i5-10th gen U series processor with half as much RAM, same-ish SSD speed to my work pc. Work PC has a Ryzen 7 7730U.

What's more surprising, if I were to run the same commands in wsl(in the Linux file system) it happens instantly, but if I go to the directory(in the windows fs /mnt/c/Users/<username>/folder) in wsl and run the same commands it slows down.

Any ideas/suggestions that can help me fix or make it a bit faster?

1 Comment
2024/07/26
13:09 UTC

1

How likely is it to have malware for a long time without knowing about it?

Let’s say it’s been a year with no signs of infection.

And you keep windows and defender updated.

Would a windows defender scan catch something a year old?

1 Comment
2024/07/26
13:05 UTC

1

Second monitor disconnects for 5 seconds then reconnects when launching a fullscreen game or when alt tabbing in a fs game

Hello everyone,

For a week whenever I'm launching a fullsceen game,my 2nd monitor simply disconnects for 5 seconds then reconnects. I use that monitor as my main display since my laptop's one is tiny and has 60hz. I have no idea of my monitor full name,I only know that it is from Samsung My laptop speca if it helps: AMD Ryzen 5500h 4.2gz NVIDIA Geforce RTX 2050 512gb ssd 8gb ram This issue mainly happens in Minecraft,BeamNG.drive and CS2. I have tried to reinstall my graphics driver,it is also up to date. Any tips please its getting super annoying

0 Comments
2024/07/26
13:02 UTC

1

Laptop randomly shutting down/crashing.

Hello. I have a ROG Strix G16 laptop. For particular reasons I have to temporarily move my whole drive to an external HDD, and then later move it back to my internal m.2 SSD. While my whole system was on the external HDD, I had it set to USB boot (the software I used to migrate my OS is DiskGenius, the software automatically turned on USB boot for me)

Now I'm back on my internal m.2 SSD, but every now and then my laptop shuts off out of nowhere, when I turn it back on I get this message:

"KEEP USB DEVICE PLUGGED IN Only remove it after your PC has shut down completely. Otherwise, your windows to go workspace might crash and you could loose data."

Which it what has been happening, random crashes. Please, any help is greatly appreciated

0 Comments
2024/07/26
12:59 UTC

1

i need help identifying suspicious apps

Recently i went into my task manager for a routine check only to meet with a shocker, two suspicious files/apps marked as running on startup, they are sus because their names are pure weird

one of them is just called 1, is in registry and the command line is also "1"

the second one is called f8f04436-29ec-4c34-8c2b-d193d003007b F8f04436-29ec-4c34-8c2b-d193d003007b

and similarly is in registry, command line is also the name.

Can confirm running microsoft defender brought nothing up, was not in my startup tab until recently, i suspect they appeared after i installed mech arena and plarium play.

So my questions are: are those malicious files/apps, and even if they arent, how can i remove them

0 Comments
2024/07/26
12:59 UTC

1

HP Spectre x360 convertible laptop will not shut down. Intel Management Engine Interface not working?

My laptop (Windows 10/11 same behavior on both with fresh installs and HP driver installations) does not turn off, go to sleep or restart. Everytime I try to shut it down, Windows will shutdown and the screen will go black but the power light remains on until I hold the power button or the battery dies. I think this may be related to Intel Mangement Engine since it is not functioning according to Device Manager.

The Intel Management Engine device status is: The device cannot start. (Code 10)

STATUS_DEVICE_POWER_FAILURE

Any help will be appreciated thanks. Can the management engine firmware be reflashed and start fresh? I have a BIOS reprogrammer clip if that is useful. If the management engine hardware is actually broken, are there any workarounds to function without it?

I'm not sure if this is related, but when flipping the screen around to tent or tablet mode, the keyboard does not disable itself and the screen rotation does not automatically correct for the new orientation. Does this usually involve Intel Management Engine?

I found a 6 year old post on r/techsupport describing my exact issue but the solution to update the driver does not help. The driver installation encounters an error and cannot be updated because of the Code 10, this device cannot start situation.

1 Comment
2024/07/26
12:55 UTC

1

My steam downloads are way slower and often just completely "crash" in the amount of mbps, GOG is way faster than steam in terms of downloads.

I don't know why this is, when i got ethernet my steam downloads occasionally would just completely stop downloading and continue to do, however on GOG it is super fast but not on steam

1 Comment
2024/07/26
12:53 UTC

0

PLEASE HELP. What would you guys pay for this pc?

Hi all! im looking for a starter gaming pc for my girlfriend and i've found this one. But i don't know alot about pc specs so it would be nice with some inputs and what you guys would pay for it, if you were to buy iy. Thanks!

Specs:
Windows 11 Home
CPU: AMD Ryzen 5 3600X , 6 Cores , 12 Threads, op til 4.4 GHz
GPU: GTX 1660 Super 6GB
RAM: 16GB DDR4 2666 MHz
SSD: M.2 512 GB

9 Comments
2024/07/26
12:51 UTC

1

Help overriding installed software on Samsung A21

Long story short, my spouse's former company was shutting down completely and he was given a couple Samsung Galaxy A21s they had on hand. They're older at this point but were never used, brand new in the box. One of them is working great but when we tried to set up the other to replace a family member's phone that met a watery demise we found out this one has installed software by a 3rd party that's currently making it unusable.

Essentially it was set up to have a work account and personal account and the start-up menu dumps into a Microsoft sign in menu. The options are either sign into a work account or do a factory reset. We've tried creating accounts, signing into an existing account, factory reset from that menu and factory reset from the Android menu when powered off. In all cases as soon as the phone restarts we're back stuck in the same sign in or reset loop. Does anyone have any suggestions how we can fully reset the phone to override this?

It's so frustrating to have a brand new but entirely unusable phone! My spouse tried reaching out to someone from the 3rd party company but we highly doubt anything productive will come from that. TIA for any suggestions!

Edit: My spouse was in touch with the head of IT at the former company who said the phone's likely just a brick because of the software installed, but I'm holding out hope the Internet will come through 🤞

0 Comments
2024/07/26
12:49 UTC

1

Microsoft windows "this application is not responding" in safe mode

After i restart in safe mode, the windows just kind of stops working. It gets stuck on the spinning blue circle.

0 Comments
2024/07/26
12:46 UTC

1

T7 Shield Write speed 2 MBPS

As the tittle says i have T7 shield 2TB SSD from samsung worked for a year fine suddenly my write speed crashed to 2 mb/s ( read is completely fine at 870 mb/s ) thing is crystalmark and magician benchs both show correct write speed but real test when moving files from laptop to T7 write approx 2 mb/s any fix ?

Running Windows 10 pro on G16 asus strix 2023 laptop. Using Type C cable that came with SSD and it show 3.2 on magician interface

1 Comment
2024/07/26
12:45 UTC

1

Samsung TV won't turn on

Hello, i got a Samsung TV ue65ku6100k that just won't turn on

When i plug it, the standby light is on ( not blinking ), but when i press the power button, then the leds just goes on and of but the tv never turn on :(

i changed both the main board and the power board, but still got the same issue..... any idea ?

1 Comment
2024/07/26
12:44 UTC

1

Static lines flashing across screen on one monitor only on 165hz

Hi - Built a computer a couple months ago. Have noticed this re-occurring issue where static lines will flash across the screen very quickly, looks like frame loss of some sort.. Only happens when the monitor is set to 165hz. Issue is very sporadic as well, but I haven't seen it happen on any setting other than 165hz, and when I swap to 120hz it stops pretty well instantly.. Video attached, and build is below.

It happens when idling on desktop as well, not as frequently when under heavier load in game though.

Things I've tried.

  • -Turning off/on V-Sync
  • -NEW DP cable (before I noticed refresh rate stopping issue)
  • Unplugging other monitor
  • Updating/Re-installing drivers

Here is a shitty video I took.

https://streamable.com/vsjys9

ANY HELP WOULD BE APPRECIATED, THANK YOU GREAT PEOPLE OF REDDIT.

[PCPartPicker Part List](https://ca.pcpartpicker.com/list/PcVFVW)

Type|Item|Price

:----|:----|:----

**CPU** | [AMD Ryzen 7 7800X3D 4.2 GHz 8-Core Processor](https://ca.pcpartpicker.com/product/3hyH99/amd-ryzen-7-7800x3d-42-ghz-8-core-processor-100-100000910wof) | $528.98 @ Amazon Canada

**CPU Cooler** | [Lian Li Galahad II Trinity Performance 108.29 CFM Liquid CPU Cooler](https://ca.pcpartpicker.com/product/g6qrxr/lian-li-galahad-ii-trinity-performance-10829-cfm-liquid-cpu-cooler-ga2p36w) | $229.98 @ Newegg Canada

**Motherboard** | [Asus ROG STRIX B650-A GAMING WIFI ATX AM5 Motherboard](https://ca.pcpartpicker.com/product/Gjt9TW/asus-rog-strix-b650-a-gaming-wifi-atx-am5-motherboard-rog-strix-b650-a-gaming-wifi) | $299.99 @ Newegg Canada

**Memory** | [TEAMGROUP T-Force Delta RGB 32 GB (2 x 16 GB) DDR5-6000 CL30 Memory](https://ca.pcpartpicker.com/product/WFVmP6/teamgroup-t-force-delta-rgb-32-gb-2-x-16-gb-ddr5-6000-cl30-memory-ff4d532g6000hc30dc01) | $144.97 @ Newegg Canada

**Storage** | [Kingston KC3000 2.048 TB M.2-2280 PCIe 4.0 X4 NVME Solid State Drive](https://ca.pcpartpicker.com/product/sJPQzy/kingston-kc3000-2048-tb-m2-2280-nvme-solid-state-drive-skc3000d2048g) | $210.99 @ PC-Canada

**Video Card** | [Zotac GAMING Trinity OC GeForce RTX 4070 Ti SUPER 16 GB Video Card](https://ca.pcpartpicker.com/product/NrXV3C/zotac-gaming-trinity-oc-geforce-rtx-4070-ti-super-16-gb-video-card-zt-d40730q-10p) | $1088.98 @ Amazon Canada

**Case** | [NZXT H7 Flow (2022) ATX Mid Tower Case](https://ca.pcpartpicker.com/product/Ckt9TW/nzxt-h7-flow-atx-mid-tower-case-cm-h71fw-01) | $229.99 @ Amazon Canada

**Power Supply** | [MSI MAG A850GL PCIE5 850 W 80+ Gold Certified Fully Modular ATX Power Supply](https://ca.pcpartpicker.com/product/LPBzK8/msi-mag-a850gl-pcie5-850-w-80-gold-certified-fully-modular-atx-power-supply-mag-a850gl-pcie5-white) | $178.99 @ Newegg Canada

**Case Fan** | [Iceberg Thermal IceGALE ARGB 96 CFM 140 mm Fan](https://ca.pcpartpicker.com/product/LdgFf7/iceberg-thermal-icegale-argb-96-cfm-140-mm-fan-icegale14a-e0a) |-

**Monitor** | [Samsung Odyssey G5 C34G55T 34.0" 3440 x 1440 165 Hz Curved Monitor](https://ca.pcpartpicker.com/product/Fbt9TW/samsung-odyssey-g5-c34g55t-340-3440x1440-165-hz-monitor-lc34g55twwnxza) | $448.00 @ Amazon Canada

| enerated by [PCPartPicker](https://pcpartpicker.com) 2024-07-26 08:37 EDT-0400 |

0 Comments
2024/07/26
12:44 UTC

1

What in the glitch is going on -TEXT ISSUE

This is happening on my "new" laptop from work. Our IT seems to believe it to be a power supply issue? I am getting a continual outline on text that continues outward creating patterns. it will come and go and is showing up when I mouse over but stays there even after leaving the field. It will then resolve if I mouse over again. Wish I could post images. What the what! Specs: Dell Laptop, Windows 11, 11th Gen Intel(R) Core(TM) i7-11800H @ 2.30GHz, NVidia RTX 3050, Intel UHD.

2 Comments
2024/07/26
12:42 UTC

1

Is my iPhone hacked?

I noticed that one of my app categories on my IPhone home page is called “Vladimir” and I 100% have never named it that. As I was looking up what this could be, my iPhone turned black and there was a little loading wheel & then everything went back to normal but the Vladimir category is still there.

Am I hacked or is this an auto setting? How can I fix this!

1 Comment
2024/07/26
12:37 UTC

2

3 month old gaming PC stopped booting

Part list:

CPU: AMD Ryzen 5 7600 3.8 GHz 6-Core Processor

CPU Cooler: Deepcool AK400 66.47 CFM CPU Cooler

Motherboard: ASRock B650M Pro RS Micro ATX AM5 Motherboard

Memory: Corsair Vengeance 32 GB (2 x 16 GB) DDR5-6000 CL30 Memory

Storage: Crucial P3 Plus 1 TB M.2-2280 PCIe 4.0 X4 NVME Solid State Drive

Video Card: ASRock Challenger OC Radeon RX 7700 XT 12 GB Video Card

Case: Montech AIR 903 MAX ATX Mid Tower Case

Power Supply: MSI MAG A850GL PCIE5 850 W 80+ Gold Certified Fully Modular ATX Power Supply

Issue: PC has been working fine for 3 months. Today , after turning it on for less than 10 minutes while in idle, it shutdown by itself.

Initially it wouldn't boot , so I removed all cabling and re-attached everything.

Now it's booting but I see red CPU and DRAM leds on motherboard. I've tried waiting over 10 minutes but nothing happens.

I've tried to remove the RAM and only use one at the time, each one tried in different slots. Still nothing.

I've removed the CPU, inspected it (everything looks fine) and re-pasted it.

I even tried booting without RAM modules installed and it behaves exactly the same.

What else can I try? I'm starting to believe the CPU is somehow fried (I cannot think of anything else at this stage).

https://imgur.com/a/TylreBM

4 Comments
2024/07/26
12:34 UTC

1

Windows 10 ID camera zoom problem

I work at the Veterans Health Administration. We have a Windows 10 workstation set up to take photos for veteran ID cards.

It used to be set up to be zoomed in to a portrait by default. Suddenly it is zoomed completely out and we cannot find an option to zoom back in. Thus we now have to save the photo and manually crop it.

Any advice on how we can get it back to zoomed in by default would be wonderful.

The attached camera is Logitech, if it matters.

I feel like this should be easy...I'm generally very computer-literate, but I cannot figure this one out. It may be due to settings access restrictions on these government computers....

0 Comments
2024/07/26
12:33 UTC

1

Laptop battery died during factory reset and it won't turn on

I just bought it from my relative, then I tried to reset it to remove all files. Then the the battery died halfway throug and now it won't turn on.

My Laptop is Acer Swift 3. I tried pressing the power button and the blue light at the right side blinks a few times whenever i press it.

As dor why it died, the charging port I'm using now uses less energy than what the laptop consume so the battery kept getting drained during the update. There's a lot of files so it took a long time

0 Comments
2024/07/26
12:33 UTC

Back To Top