/r/techsupport

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Stumped on a tech problem? Ask the community and try to help others with their problems as well.

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Community Guides

Check out our Knowledge Base, all guides are compiled by our Trusted Techs.

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Submission Guidelines

Please include your system specs, such as Windows/Linux/Mac version/build, model numbers, troubleshooting steps, symptoms, etc.

The subreddit is only for support with tech issues.

Try to research your issue before posting, don't be vague. State everything you have tried and all the guides/tutorials/sites you have followed as well as why they were unsuccessful. Do everything you can to reduce the effort of the wonderful folks offering to help you.

After solving your problem, please mark it as solved by clicking 'flair' and confirming the 'solved' tag.

Please do not submit the same issue more than once within 24 hours.

Rules

1: Read all the rules

Please read our new rules page for more in-depth rules.

https://rtech.support/docs/meta/rules.html

2: No Incomplete Posts

Submissions consisting of the following are considered incomplete and will be removed:

  1. Posts with an empty body, only a link in the body, title copied into the body, and/or lack of information in the body

  2. Posts with "Help" or non-descriptive titles. Please make your title and contents descriptive.

3: No Password or Account issues

We cannot assist with password or account issues. No matter the reason. Do not message us asking us to make an exception. Only support for the related account can help you.

This includes thing such as:

2 Factor Authentication Google, Apple, Microsoft, Instagram, Facebook or any other account Password Issues with account lockout on any of the above platforms (and all others)

And more - see https://rtech.support/books/rules/page/rules-of-the-rtechsupport

4: No Offering Rewards

No offering of reward/compensation for solutions. No Amazon gift voucher or PayPal transfer. This community is "free" as it is full of volunteers. Please do not take advantage of the community.

5: Recommendations

We are not a recommendation or advertisement subreddit. We do not allow posts asking for recommendations on hardware/software or recommendations comparing two or more hardware/software. Recommending a hardware/software solution as a comment to a post is acceptable.

Recommending products not in the whitelist might result in your comment or post being removed and a ban imposed. If you want anything added please message the mods and we will consider it.

6: No [Meta] Posts About Tech/Jobs

No [Meta] posts about jobs (tech support related or not) or technology in general, such as "I have an interview, help me." or "I want a product that can do XYZ." or "How does the internet work?"

Google is your friend.

7: No Private Messages or Moving to Another Service

Any and all communication not kept public and is moved away from the subreddit or Discord/IRC channel is prohibited.

Do not suggest or ask to move to another service or to private message. Private messages and other services are unsafe as they cannot be monitored. Doing so will cause you to be permanently banned from /r/TechSupport.

8: No Violating privacy of others or terms/agreements.

We do not support users that violates other's privacy or breaks terms and agreements. Doing so might resolve in a ban.

This includes:

  1. Bypassing home network controls.

  2. Bypassing any parental controls.

  3. Piracy or issues caused by it.

  4. Gray market product codes - See Rule 1

  5. Any other posts/comments that violates or breaks terms and agreements.

9: No EOL Software or Unsupported Systems

We do not provide support for EOL (end of life) software. Software that is EOL has lost all support from the developer and therefore all consumer communities as well.

These operating systems and various softwares are no longer receiving security patches. Running them is unsafe and we recommend users install a supported version as soon as possible.

This list includes Windows XP, Vista, and 7.

We will also not assist with getting Windows 11 running on unsupported hardware.

10: No Public Service Announcements (how-to's, etc.)

No public service announcements unless relevant to an issue (it must be a comment). Approach the communities affected directly, not here

11: No Soliciting

No soliciting of any kind. This includes (but is not limited to) asking for us to link to your subreddit, forum, bulletin board, newsgroup, Facebook page, etc. We're here to help with technical issues, not market for others.

12: No spam, trolling, insults, jokes, threats of self-harm, or posts unrelated to Tech Support

Posts and comments containing (but not limited to) the following will be removed:
blog spam, link spam, referral spam, joke responses, memes, novelty accounts, trolling, unethical behavior, and personal insults.

Posts not containing a tech support issue will be removed. Off-topic comments will be removed. Please stick to the issue being addressed in the post. Use common sense.

13: No Posts/Comments by a Company or an Employee on Behalf of a Company

Employees of companies with social media presences for marketing, damage control, or performing of tech support are not allowed.

14: No Potentially Malicious Links

Do not post any potentially malicious links. We will consider Dropbox links, Google Drive links, or Google Photos links to be potentially malicious.

We recommend against using any URL shorteners as they can hide malicious links.

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Other Subreddits

/r/answers

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/r/suggestalaptop

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/r/itcareerquestions

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2,982,471 Subscribers

1

Did a game instantly fry my GPU?

Hi, I’m very new to PC parts so there may be missing detail.

My PC uses an Nvidia Geforce RTX 1660 super, it’s less than a year old and I haven’t noticed any issues leading up to this.

Today I loaded Skyrim with a big mod pack for the first time, I was in game for 5 seconds before my whole PC crashed. It now only boots when the GPU is unplugged, and I don’t have a spare to test, so I can only conclude that it’s fried.. However googling and Reddit deep diving has made me feel it’s unlikely that the game was enough to instantly fry the graphics card? Is it possible, or could there be an issue with another part?

0 Comments
2025/02/03
20:45 UTC

1

MacOS won’t update

My MacBook Pro has been on the version Big Sur 11.7.10 forever it seems. It is set to automatically check for updates, but when I check the software update, it states that my Mac is up-to-date. But now my Outlook and other Microsoft apps will not work unless they are upgraded, which requires a system update to the most current macOS version.

I admit that my MacBook Pro is several years old, but other than this it continues to work great.

0 Comments
2025/02/03
20:45 UTC

1

Laptop AC adapter question...

I am looking for some clarity/reassurance here as I am left a bit confused at this time, Here is the laptop I am looking at getting firstly.

https://www.microcenter.com/product/682862/msi-sword-16-hx-b13vgkg-649us-16-gaming-laptop-computer-cosmo-gray

Specs are amazing for my needs, it has great cooling. It will be stationary and not moved often. Everything seems amazing and like a perfect fit. Now here is where my concern rises up. On the AC adapter it is only a 200w... any other laptop with hardware near this is pushing at least 230 if not 280 and there is a dell that is similar pushing a 330w AC adapter. My question is with the max TDP being 115w for the 4060/4070 GPU variant is this something that is underpowered from the start or am I just being too critical? I ask because google says this:

The maximum power draw (also known as "PL2" or "Turbo Power") for an Intel Core i7-13700HX processor is 157 watts.

Now add this:

Both the 4060 and 4070 laptops have a "Total Graphics Power" (TGP) range of 35-115 watts, meaning the power draw can fluctuate based on the demands of the application.

That I understand is obviously a spike usage and not a constant however my worry is that it will damage or possibly damage the AC adapter/Battery. Please someone tell me if I am simply over thinking this or if I am giving it a good investigation.

I also was looking at the same laptop that had a 4060 variant over the 4070, however both have a max / same TDP.

My other choice is https://www.microcenter.com/product/683131/lenovo-legion-5-16arp9-16-gaming-laptop-computer-luna-grey and upgrading the ram to 32GB, but at least it comes with a 230w. Can someone please educate me?

0 Comments
2025/02/03
20:43 UTC

1

hARD drive not working

i have a toshiba hard drive (extrnl-storage)500gb msip-remtsd-dtp2, dtp 205, that for some reason, while connected, i unplugged the cable connected from the drive than the computer, and now it dont work...

plz help me

0 Comments
2025/02/03
20:42 UTC

1

Dymo 440 Label Printer connecting to Entra

We are using Dymo label 400 i have it connected to universal printing but when i install the software for dymo it cant see the label printer, is there a workaround for this, does anyone have ideas?

0 Comments
2025/02/03
20:41 UTC

1

Hdd to ssd

Im going to replace and clone a HDD to an SSD for someone, but how much would be a fair price to charge for that?

1 Comment
2025/02/03
20:40 UTC

1

Phone Speaker stopped working randomly

Hello, so basically my phone ran out of battery and then after I charged it and turned it on it wasn't playing any audio, no Youtube, alarms, ringtones, notifications, anything. The only thing that did work was a phone call from the ear speaker. I have restarted multiple times, updated the software and yet the issue persists. There was no fall, or water damage that happened recently so idk what to do. Samsung Galaxy A04 btw

0 Comments
2025/02/03
20:39 UTC

1

Acidentally opened a docx file which was downloaded from the messanger.

Hello, I have no experience with using facebook messanger. Could messanger fail to flag the virus which could have been hidden in the docx file? What should I do to secure my self? Thanks in advance! I am on an android phone

1 Comment
2025/02/03
20:39 UTC

1

Hey so I got a pair of Skull Crusher Evo's and need help

They work perfectly fine, but when I try to use the aux port with the sensory bass, it only works in one ear but perfectly fine on both when using wireless, anyone know what's wrong with it?

0 Comments
2025/02/03
20:36 UTC

1

Excel Memory Issues

Last week, we started to see an issue with a number of users having an issue with trying to open an Excel off a local disk, file server and as an attachment in Outlook and they would get a pop-up stating that it can't open it because there wasn't enough memory. We have found a work around, by removing checkmarks from the Options>Trust Center> Trust Center Settings> Protected View in the three boxes above the security settings. We noticed that this started after a scheduled task for Microsoft to push Office Features Updates. We were just wondering if anyone else has run into this issue as well.

0 Comments
2025/02/03
20:30 UTC

1

Duplicate things in task manager

I never stopped to analyze the task manager, until recently when I was about to reset my oc and saw a bunch of duplicate process (even quadruplicate) from several different programs and well... Since I was going to reset anyway, if it was a problem it would be solved. However, when I finish the reset, I find the same duplicate items (not all fo them now). Is this normal? If not, how do I solve it?

3 Comments
2025/02/03
20:29 UTC

1

How to connect new earbuds?

Just got new earbuds (only listed as C3 Tech Wireless Earbuds online) and I have no clue how to connect them to my phone (iPhone XR). There's no multi-use button to press, and nothing happens when I take them out of the case. I've charged them for hours, still nothing. Does anyone have any idea on how to connect them?

1 Comment
2025/02/03
20:28 UTC

1

Finally found why I couldn't type { without also pressing right ctrl sometimes (HUN keyboard)

It's a Ctrl + Alt + B shortcut in Razer Cortex
If you don't use Razer Cortex keep closing apps until the combination works again and then check out what shortcuts the app has
I couldn't find a solution anywhere online so this is an archive for future sufferers

0 Comments
2025/02/03
20:24 UTC

1

USB storage forward to NAS folder?

I want to back up my PS4 to my NAS. The PS4 uses USB to external HDD for backups, is there a USB device or adapter that will make the PS4 think I'm backing up to USB, but instead the files are being transmitted to a folder on my NAS? I imagine a USB device that can access the wifi network, and then be set to access a specified directory and then when plugged into the PS4 it just looks like a regular storage device.

P.S I don't care how slow it is.

0 Comments
2025/02/03
20:21 UTC

1

Bluetooth problem

I just got this new computer and I can connect my bluetooth devices but when they are connected it'll cut out randomly for a few seconds and I'm sure what to do about it (I did troubleshoot and updated the drivers but it didn't help)

0 Comments
2025/02/03
20:20 UTC

1

Fullscreen is very choppy with AMD Radeon 7700xt

I haven't been able to figure out what the issue could be. When I play in windowed mode, my games run smooth and look great. When I switch to fullscreen, it becomes very choppy and laggy. My GPU drivers are updated, my display cable is plugged into the GPU, and I've messed with priority and affinty settings on the games that are giving me issues (Stardew, Turmoil, Graveyard Keeper are the ones I can think of right now.)

What do you guys think? I built this computer about 2 months ago, and this issue only came up whenever I started playing Turmoil.

0 Comments
2025/02/03
20:18 UTC

1

Bluetooth dongle drivers

I got this Bluetooth dongle but uses its own BL link Bluetooth software/drivers instead of the default windows Bluetooth settings. I want to know if I can use a different driver altogether. Their software works just more inconvenience. It’s a Hoco UA28

0 Comments
2025/02/03
20:15 UTC

1

DELL S2721DGF Monitor issues?

Whenever I fullscreen something, or alt tab from a video game, my main monitor goes dark for 1-2 seconds, then back to showing the screen, why? Tried resintalling nvidia graphics drivers, still keeps happening, Windows 11 pro, RTX 3060TI, I5 12600K, 16GB DDR4 RAM

1 Comment
2025/02/03
20:14 UTC

1

Lost power partway through a clean install, now I can't load from a USB

I was doing a clean install on my dad's XPS, didn't realize it wasn't fully plugged in and the battery died towards the "finalizing setup" part.

Went to boot from the USB I had just used and it won't load. It's set as the boot option in the BIOS but it loads to the half-installed windows every time and then errors out on me telling me to restart the install.

I'm not having much luck googling. Help pls.

6 Comments
2025/02/03
20:13 UTC

1

Can't access file on my F drive

I moved some games from my friend pc to mine Then when I tried to play these games I couldn't find them The files are on the F drive but I can't access them I tried get to them as administrator but I couldn't

1 Comment
2025/02/03
20:09 UTC

1

Separate Camera not working on Monkey App

For some reason the Monkey App isn't recognizing my zv-1 camera and I've looked at youtube tutorials on how to fix it and nothing is working. I disabled/enabled the camera in system settings, I've done virtual camera on obs, nothing is working. Anyone know how to fix this problem or have experienced this??

0 Comments
2025/02/03
20:08 UTC

1

Networking issue!

So I’m managing a network at a local auto shop and they have 2 networks

1st network is a series of computers connected through LAN/Wifi on network (upper building)

2nd network is ran off a 100ft+ cat cable from the main router to another router in the other building

Computers in the lower building connect to (lower building)

I need the computers in the lower building to be connected to the “same network” so the computers in the lower building can talk to the Host computer in the Upper building.

Any info is appreciated. I’m pretty much at a roadblock as there is very little info on the program itself

Program:Mitchell SE (just a vehicle/customer DB)

It’s all ran off 1 internet service, is it the 2 routers that are fucking everything up?

0 Comments
2025/02/03
20:07 UTC

1

My headset's mic doesn't work

I just bought a headset with a microphone that can be plugged or unplugged, but whenever I plug the headphones on my computer realtek audio shows up and asks me what I plugged. I put 'headphone', but then the mic doesn't work. I tried plugging the mic alone on the front jack socket and it works, but it's too far for me to use. So what do I need to do?

0 Comments
2025/02/03
20:06 UTC

1

Downgrading from Motorola g power (2024) to Nokia Lumia 635

I'm downgrading from my newer phone due to the fact I only use a select amount of apps like Discord and Instagram to talk to my friends who are long distance, ect. As well as Tiktok, Cash app and not much else besides a few apps I could probably access online.

However, before I even think of switching, I wanted to know not only what I can and can't download. Including whether or not my current micro sim card is compatible with the Nokia, my sim card is a micro sim and it's from cricket, I'm aware it's from America, but I need to know how that's going to affect the Nokia and my SIM card.

I'm too scared to test it out and ruin my sim card and lose all my data. Thank you to anyone that helps me out!

0 Comments
2025/02/03
20:02 UTC

1

Surround sound

I have a 5.1 audio system and for some reason my bluetooth dac isnt producing sound to my rear surround. I checked and there is power and it works with my l and r cable with my dvd player. Im appalled at the issue. It worked for a while before and the 3 speakers and sub are fine. No high resistance in surround speakers. Just no sound on bluetooth input. Its an older av receiver and other input devices work with all.

0 Comments
2025/02/03
20:01 UTC

1

5GHz Wifi Help - pls

Hello, I am trying to get my PC to connect to my Wi-Fi on the 5GHz channel but i simply can not.

  1. Another laptop it is connected to the WiFi on this channel as shown on the network's properties tab. So, I know that the modem is ok. I have also signed into it online and confirmed it has both 2.5GHz abd 5GHz.
  2. I have used the cmd prompt "netsh wlan show drivers" which shows my adapter supports 802.11ac. so it isnt the adapter.

However when I go into the advanced properties of my adapter and change the wireless mode to 802.11a or 802.11a/n - it disconnects from the WiFi network entirely and cannot find it at all when I search for my WiFi network. I am at a loss. Assistance is appreciated.

0 Comments
2025/02/03
20:00 UTC

1

Windows 10 taking to long to reset when not updating anything and wifi adapter turning off my itself

So I'm the type of person to keep their PC tower on all the time due to revolving around it for work, and lately this week I've had issues where if I reset my windows session I'd be stuck waiting for it to attempt to reset my PC. I haven't tested it on how long it'd go but 2 min was my breaking point till I turned it off via power button, and I've been having issues as well as my TP link T4U pro USB wifi adapter has been disconnecting by itself and even when unplugging and plugging back in it won't turn on unless I hard shut off my PC and this is where all my reset problems started.

I didn't update windows drivers in January at all but when I got a chance to connect online I did so and even reset the PC for updating and it worked, yet this issue is still persistent even with running sfc scannow commands and chkdsk ask for a reset in which I doubt will go by well. I'm at my wits end, do I just buy a new wifi adapter and for now on just shut down my PC by OS or button instead of resetting?

0 Comments
2025/02/03
20:00 UTC

1

Three Monitors, Two Computers, One Idiot that needs help

Hey guys,

I work from home and have a triple monitor setup for my PC (noted as PC) and use two of them for my work PC (noted as WPC) when I'm working and the remaining monitor for my PC at the same time.

Hardware info:

Monitors are all AOC - G2 Series:

  1. Central, main display, 27", Display Port for PC, HDMI for WPC

  2. Right, 24", Display Port for PC, HDMI for WPC

  3. Left, 24", HDMI for both PC and WPC (graphics card only has 2 DP slots and my monitors don't have a DP output so I can't daisy chain them).

PC Graphics Card: Gigabyte AMD Radeon RX 7600 XT

WPC is a Dell Latitude 7440

When I have WPC connected to monitors 1 and 3, my PC still extends the display to 1 and 3, but I want to only function on monitor 2 while I'm working. Is there a way to have my PC automatically disconnect from monitors 1 and 3 when WPC is selected as the input on those monitors? WPC is not connected to monitor 2 at all.

TLDR:

I want to have my work computer connected monitors 1 and 3 while my PC functioning only monitor 2 and not extend to 1 and 3 during this time. I also want my PC to automatically extend to/stop extending to monitors 1 and 3 when my WPC is on/off. Is this even possible?

5 Comments
2025/02/03
19:56 UTC

1

My tv won't turn on with voice command

I have a Google Nest Audio and I'm trying to turn on my TCL google tv, turning it off works but turning it on doesn't (I have CEC on)

0 Comments
2025/02/03
19:56 UTC

1

Pc won't start

Hi, i already tried it a few times but get pass the Bios and everything an at the point you normally could choose Profils at Windows, I just get a black screen and when I move my mouse I just get that blue loading ring and that's it. I think it could be the latest Nvidia update, after I read a little bit, but I don't have a clue how to get past this so I could reinstall the driver or anything else. Thankfull for every advice.

I would show a video cause I'm terrible at describing tech problems but poorly I can't.

0 Comments
2025/02/03
19:53 UTC

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