/r/techsupport

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Submission Guidelines

Please include your system specs, such as Windows/Linux/Mac version/build, model numbers, troubleshooting steps, symptoms, etc.

The subreddit is only for support with tech issues.

Try to research your issue before posting, don't be vague. State everything you have tried and all the guides/tutorials/sites you have followed as well as why they were unsuccessful. Do everything you can to reduce the effort of the wonderful folks offering to help you.

After solving your problem, please mark it as solved by clicking 'flair' and confirming the 'solved' tag.

Please do not submit the same issue more than once within 24 hours.

Rules

1: Read all the rules

Please read our new rules page for more in-depth rules.

https://rtech.support/docs/meta/rules.html

2: No Incomplete Posts

Submissions consisting of the following are considered incomplete and will be removed:

  1. Posts with an empty body, only a link in the body, title copied into the body, and/or lack of information in the body

  2. Posts with "Help" or non-descriptive titles. Please make your title and contents descriptive.

3: No Password or Account issues

We cannot assist with password or account issues. No matter the reason. Do not message us asking us to make an exception. Only support for the related account can help you.

This includes thing such as:

2 Factor Authentication Google, Apple, Microsoft, Instagram, Facebook or any other account Password Issues with account lockout on any of the above platforms (and all others)

And more - see https://rtech.support/books/rules/page/rules-of-the-rtechsupport

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Recommending products not in the whitelist might result in your comment or post being removed and a ban imposed. If you want anything added please message the mods and we will consider it.

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No [Meta] posts about jobs (tech support related or not) or technology in general, such as "I have an interview, help me." or "I want a product that can do XYZ." or "How does the internet work?"

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7: No Private Messages or Moving to Another Service

Any and all communication not kept public and is moved away from the subreddit or Discord/IRC channel is prohibited.

Do not suggest or ask to move to another service or to private message. Private messages and other services are unsafe as they cannot be monitored. Doing so will cause you to be permanently banned from /r/TechSupport.

8: No Violating privacy of others or terms/agreements.

We do not support users that violates other's privacy or breaks terms and agreements. Doing so might resolve in a ban.

This includes:

  1. Bypassing home network controls.

  2. Bypassing any parental controls.

  3. Piracy or issues caused by it.

  4. Gray market product codes - See Rule 1

  5. Any other posts/comments that violates or breaks terms and agreements.

9: No EOL Software or Unsupported Systems

We do not provide support for EOL (end of life) software. Software that is EOL has lost all support from the developer and therefore all consumer communities as well.

These operating systems and various softwares are no longer receiving security patches. Running them is unsafe and we recommend users install a supported version as soon as possible.

This list includes Windows XP, Vista, and 7.

We will also not assist with getting Windows 11 running on unsupported hardware.

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No public service announcements unless relevant to an issue (it must be a comment). Approach the communities affected directly, not here

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12: No spam, trolling, insults, jokes, threats of self-harm, or posts unrelated to Tech Support

Posts and comments containing (but not limited to) the following will be removed:
blog spam, link spam, referral spam, joke responses, memes, novelty accounts, trolling, unethical behavior, and personal insults.

Posts not containing a tech support issue will be removed. Off-topic comments will be removed. Please stick to the issue being addressed in the post. Use common sense.

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2,791,219 Subscribers

1

Is there a way to move a reduced screen resolution (with black borders) to the center-top of the screen instead of the center?

(sorry if I make any grammar mistakes)
For context I use a tv as my screen, but it is too big and uncomfortable, so I decided to reduce the resolution with black borders to resemble a smaller monitor.
But its position is located on the center, I find it a bit more comfortable to be on the center-top rather than in the middle of the screen, is there a way to change that?

Here is some photos: https://imgur.com/a/screen-ItYqU59

0 Comments
2024/11/20
12:56 UTC

1

Can't click play and see videos

Description: can't clip play and watch vids, shows a bunch of writing when I do. Device model: Android Note 22 OS version: Steps to reproduce: Expected and actual result: Screenshot(s) or a screen recording

0 Comments
2024/11/20
12:54 UTC

1

My PC starts, get a bios error and then shuts down.

Hello friends, I just build my first Pc and then I went on to start and test, I did a test with all components already installed in the case. The Pc starts an them get to this message:

new CPU installed, fTPM/PSP NV corrupted or fTOM/PSP NC structure changes

press Y to reset fTPM, if you have BitLocker or encryption enavle, the systen will not boot without a recovery key

pres N to keep previous fTPM record and continue system boot, fTPK will NOT enable in new CPU, you can swap back to ne old CPU to recover TPM related keys and data.

I pressed the Y, reseted the bios but the Pc still keeps shutting down, does anyone knows what can be?

Things to know:

B550m aorus elite motherboard Rtx 4060 Ryzen 7 5700x 32gb rams Adata 1tb nvme Kingstone SSD 500gb (not formated, was used in a old laptop) Aura glad is 240 v2 The fans are spinning, I replugged rams (tried with 1, 2, 3 and 4) I replugged the cables.

I do not want to take off every piece bc they are super expensive here in Brazil, but if it's the case I'll do it.

0 Comments
2024/11/20
12:42 UTC

1

School wifi not connecting to my new phone.

Hi guys, So I have problems connecting to my school network since i got a new phone. I used to be able to connect trough leap authentification but it is not an option anymore on my new device. Is there a way to install the leap cert or somehow connect to the wifi?

0 Comments
2024/11/20
12:39 UTC

1

D-drive not working?

I've had this problem for about a week now. It started with me unable to play League of Legends. The game kept crashing/freezing. I later reinstalled League on my smaller C drive, which fixed the problem. But now I am experiencing a new problem, all of my Steam games are downloaded on my D drive. They take a long time to update, and whenever I try to launch them, they crash. I have tried updating my drivers and fixing my drivers, but it wont work. I tried uninstalling my antivirus and that did not work. Please help!

1 Comment
2024/11/20
12:36 UTC

1

Issue with TPM compatibility

I have a windows 11 installed on my all in one monitor, TPM is disabled by default so i enabled it in the bios, but after i enabled it, it was stuck on version 1.2 i tried going through device security and did everything i saw online in order to fix this problem, after i allegedly install 2.0 it tells me to restart my pc which after i do, no change occurs whatsoever ( i am still able to downgrade) i would really appreciate it if anyone knows any solution.

7 Comments
2024/11/20
12:36 UTC

0

Help i am confused

I am not new to tech but i am above average in my knowledge and skills I have a Samsung s20 fe and I broke the screen got it replaced and it work for about a month and then it stopped the screen would not work it i was playing a game or something it would interact and then sometimes it would work just fine any thoughts as to what's wrong with it? (if their isnt enough information comment or send me a message and ill help i just dont want the post to be to long )

1 Comment
2024/11/20
12:33 UTC

1

Automatic Tuning for Laptop

I got a laptop with RTX 3050, been playing games on it nearly everyday since july this year. Then I got to known about NVIDIA App yesterday and it had Automatic Tuning option in it and I wanted to try it on my laptop. Hence, before I used it, I contacted an NVIDIA consumer care guy on online chat. He seemed to be a guy with adequate knowledge about that.

He told me its safe to use, so I tried it. After I tried it, I saw a boost in FPS, but I wanted to compare it with with original stock clocks as it overclocked my laptop GPU by 102 MHz. Then I restored it and tried to play the same game. I saw only a difference of like 3-5 FPS. So I thought its of no use.

But all of this happened in a time frame of like 1-2 Hrs, and now a different game that hasn't lagged anytime, started lagging on menu. I tried clean installation of the driver, but still no luck. Plus after all this shit, I also tried running 3dMark bench on my laptop, through which I saw my graphics score had increased, but my CPU score had decreased. WTF..... I dont understand this.

Is my GPU cooked ?

2 Comments
2024/11/20
12:31 UTC

1

Ipad Heating Problem and not Opening

Can you guys help me pls, my iPad Air 1st Gen is not Opening and it stay only in black screen, And the screen and back is constantly Heating, what d you think is the problem on my iPad Air?

0 Comments
2024/11/20
12:30 UTC

1

Unplayable Stutters Fortnite Late Game

Hi all. I’ve got a 7800x3d n 4080 super but I get non stop stutters in Fortnite late game making it unplayable… would anyone have a clue of what my issue could be?

Play on medium pre-sets, locked 240hz, high performance (in windows settings), cpu overclocked, and have done most other standard optimisations.

0 Comments
2024/11/20
12:30 UTC

2

Can't boot after changing secondary drive

I have the OS on a M.2 drive. I had a secondary HDD which I swapped with another HDD. After installing the new HDD the laptop no longer boots into the M.2 drive. It does not show in the boot menu. I installed Windows on another HDD and after booting to Windows I can still see the M.2 drive and I can access files.

https://imgur.com/a/oWmFira

How can I boot into the m.2 again?

1 Comment
2024/11/20
12:18 UTC

1

Spyware on work PC

I'd like to figure out wether my employer has diagnostics over my computer activity or not.
Important notes before:
- Never signed anything (contract, agreement etc) about using company property and agreeing to being monitored.
- Rather small company (100 ish employees, only 10-15 in the office)
- In construction business, not in IT.
- I work 100% remotely.

So, 3 years ago when I started at the company, I personally went to the store and picked up a laptop on behalf of my company.
Nobody else has physically touched the PC or installed software but me, so it doesn't have admin connection to my company.

What makes me curious is this:
1 year ago, all company computers HAD to install MicroTrend Business (Anti-virus software).
Since then, I've been curious wether this can be used to track activity. It blocks certain websites, openly logs when certain URLs are blocked and so on. (Certain file downloads as well).

At some point, about a month ago, I actually disabled it on PC start-up, so it's not running at all. Although I find these processes, all connected to Trend Micro, running in the background - which I can't find too much information about:

General
svcGenericHost.exe
Adapter service host
HostedAgent.exe
HostedTelemtry.exe
LogWriter.exe

Security
Trend Micro Browser Exploit Detection Engine
Trend Micro Common Client Communivation service
Trend Micro Common Client real-time scan
Trend Micro Common Client sampling
Trend Micro Common Client solution framework

Do any of these processes strike a hint of monitoring?

5 Comments
2024/11/20
12:15 UTC

1

MY LAPTOP'S MONITOR LEAVES REMNANT OF THE PAST AND HAS MISALIGNED PIXELS!!

so this happened last Thursday, and I cannot make up what happened since i js got home from school that time and prior to that it was still working the morning before i went to school.

Im suspecting that it was an external damage that caused my laptop's monitor (LCD) to have this mis-aligned and delayed pixels (The pixels are all working, so no dead pixels.) I wiped my laptop after this and still had the same problem, so definitely not a virus.

i browsed reddit to search for some issues that might be related to this, and have found that it may be caused by a cold environment ( trouble heating up or something) that was also evident in LCD screens (which my laptop has). Im suspecting that it maybe caused by the cold environment since i set the ac on at 18°C and the room was also very not big.

I saw some vids on reddit that people somehow fixed their samsung tv and pc monitor with a hairdryer...? (we have a broken samsung tv and might try this out to fix the black bars, might try this out my laptop as a last resort, probably won't since it's risky)

And, I also saw some posts that their monitors laptop wont turn on until they use a hairdryer...? Lol

Im a sophomore and I layout public materials for our school and I really need help to fix this. Doing designs with this monitor would be horrendous.

Pls help me fix this 🙉🙉

https://imgur.com/a/X0ICSCi

Here's the link for the image and vids

1 Comment
2024/11/20
12:12 UTC

1

Can I use a 6.35mm cable in a 1/4 xlr jack?

I am not sure and I need an answer

3 Comments
2024/11/20
11:55 UTC

1

Windows 11 Bug when using the Snapping Window feature

So i have the following problem with my PC (running Windows 11)

https://www.youtube.com/watch?v=nLXMqoGvGqA

I am currently using 3 Monitors

2 Monitors are connected via Display Port or HDMI and one is connected via USB.

The PC has the following Specs:
R7 5700x
32GB DDR4
RTX 3060
a multitude of SSDs and HDDs

It's currently running on Windows 11 10.0.22631 Build 22631
I am on the newest Graphics Driver version

The problem has been appearing for 1-4 months or possibly even longer.

When does the problem appear?:

I usually have 2 windows open on my second screen. Once I use the snapping windows feature this problem usually (but not always) appears. It also usually only appears once per windows boot.

One thing that I have somewhat spectated is that I can usually reproduce this problem when I use Altus (WhatsApp Client for PC) as one of the opened windows that I want to snap).

Possible solutions for this problem would be fantastic.

Thank you very much in advance.

1 Comment
2024/11/20
11:55 UTC

1

Is my graphics card dying?

I have a 5 years old RX 580, the past few months and specially the past few days my PC has been turning the display off occasionally because of drivers crashing.

Today I turned on my PC and everything booted up but didn't have any display on screen, I tried it like 7 times, and it finally displayed on the 7th, I did things like switching rams and ports between tries but that didn't seem to be the problem, as I hadn't changed anything on the last try.

Is this a sign I should be buying a new video card? Is it solvable? Where else could the problem be? Thanks for the help

0 Comments
2024/11/20
11:53 UTC

0

I installed Linux on a portable SSD, plugged it a usb 2.0 port, tested the internet speed and it is 950 mbps down 580 up. But usb 2.0 has a max of 480. How is this possible? Is the info downloaded to RAM or what?

This isnt a problem I have, just a question. Idk if this the right sub but all others are about tech news so I posted here.

11 Comments
2024/11/20
11:52 UTC

1

Z Flip 4 Issues

My Z Flip 4 has had some issues lately. When folding the phone, it glitches black and has yellow lines showing. It works fine when opening. When I close it fully, it shuts off entirely. Does this seem like a screen and battery issue? If so how much would repairs like this cost?

0 Comments
2024/11/20
11:49 UTC

1

New monitor has a strong smell

Hi, so recently I got the AW3225QF monitor which I've had for about 9 days. I've loved this monitor so far but I've been bothered by a smell. Its coming from the right side of the monitor as its quite strong when I get up close to the right side of the screen. After inspecting a bit more it is coming from the right side of the vents while the left side of the vents seems to not have a strong smell.

I have already posted this on r/OLED_Gaming in which I only got 3 responses. One guy said he has two of these monitors and never had a smell and to return it as it may potentially melt, another guy had a smell but returned it for other reasons so he doesnt know if it goes away, and another said its normal as its chemicals evaporating as its a new product and will go away in about a week (its been more than a week)

I did want to post here as well since this is a proper tech support sub reddit and might get more help here.

2 Comments
2024/11/20
11:47 UTC

1

32-pin connector to RCA with no adapter

I'm trying to replace a radio unit. The old one comes with a 32-pin connector. The new one comes with a 20-pin connector and RCA cables.

  1. How can I wire this, preferably without cutting the factory harness/32-pin connector. Can Dupont wires be used?
  2. The new unit has AUDIO OUT L and AUDIO OUT R. The old one doesn't. As a matter of fact, I'm not entirely sure which pin(s) carry sound out. Where would AUDIO OUT of the new unit go?

This is the back of the old unit: https://i.ibb.co/17rRvfW/1.webp

This is the wiring diagram of the old unit: https://i.ibb.co/bWRZhC4/2.webp

This is the new unit: https://i.ibb.co/RySwvcm/3.webp

1 Comment
2024/11/20
11:44 UTC

1

Linux Mint not showing up in my MacBook Pro(mid 2010)'s boot options

I also posted this on r/linuxmint but I wanted to know if anyone knows the answer here:

(Not Linux-savvy but here goes)

So I was installing Linux Mint on my Mac and used Gparted in the Live USB to partition my hard drive (which consisted of Mac OS X 10.6 and 10.11) for Mint. (I made an ext4 journaled partition)

I began installing and everything went seemingly smooth. It prompted me to restart my computer, so I clicked the Manually restart button, shut off the computer, removed the USB drive, and booted into the boot menu.

And that's when I noticed Linux Mint is not in the boot options. What the heck? Did I do something wrong?

Here are two pictures I labeled of the problem: https://imgur.com/a/esm5kQL

If you've got any questions, feel free to ask.

Side note: I've installed Ubuntu once on a PC for someone and it was a breeze. I've never installed Mint before, let alone on a Mac.

Thanks in advance for any help!

0 Comments
2024/11/20
11:30 UTC

1

SSH problem "WARNING: REMOTE HOST IDENTIFICATION HAS CHANGED!"

Hello everyone,

I have a VPS for a small website.
3 days ago there was a bug on all pages of my website with a PHP error message "Fatal Error: Allowed Memory Size..."

I had no time to fix this bug right away.

Today I wanted to fix the bug but I could not connect to my server with ssh, I had the message: ""WARNING: REMOTE HOST IDENTIFICATION HAS CHANGED!"

I do not understand how the identification could have changed since I did not log in for more than 3 days.

I suspect a man-in-the-middle attack

I saved a backup of /var/log/ for investigations then I reinstalled my server with new passwords and fixed the php error.

I tried to find something in /var/log/ files but I could not see anything suspicious

My website is working fine now, the php error has been fixed but i'm not confident my site has not been compromised

Is it possible someone or something managed to download all my files? This would be problematic because it could expose me to further attacks (ie: if the hackers have downloaded all my files, it will be easy for them to find other exploits in the future)

What should I do please can someone give me advice? I am not a tech admin, I just know a bit of php and html

Thank you all and have a great day

0 Comments
2024/11/20
11:25 UTC

1

Microphone only working when i speak into the ear cup

So i recently bought a new headset the corsair hs55 stereo and the mic doens't seem to work right. It had a big echo and i sound like im outside ( thats what my friends said). After looking for the problem i have found that the mic works when i speak into my left earcuff. I think that is why there is an echo. i had the same problem with another headset that i returned and replaced with this one. They both use a 3.5mm audio connector and a splitter cable. All my drivers are up to date and i have checked if the jacks are in the right ports. Does anyone know a solution to this problem before i have to buy a new headset?

1 Comment
2024/11/20
11:20 UTC

0

BSOD in random frequency while using gaming or productivity apps

Hi, I'm facing some instability and BSOD, while gaming (ex. WOW) or glitchy file explorer experience while working. IMAGE: https://ibb.co/8cMyfGk

I followed many guides with suggestions and did the following:

  • mobo bios update
  • mobo default settings
  • clean windows install
  • drivers updates
  • memtest
  • CPU and GPU benchmarks and stress test with Heaven, Furmark and UserBenchmark

While testing, I noticed some coil whining and while paying around with xpm profiles, it was crashing even before boot.

Now, based on other posts, people recommend that PSU is not strong enough or SSD might be faulty.

Any recommendations are appreciated.

Specs 
CPU: I9 - 12900K
GPU: 6750XT
MOBO: ROG STRIX Z690-A GAMING WIFI
RAM: G-Skill Trident Z5 RGB DDR5 4x16
AIO: Liquid Freezer II 420, push/pull with x6 fans 
PSU: Seasonic 850w 80+ gold
SSD: Samsung 980 pro
X6 CASE FANS

https://pcpartpicker.com/list/Yj8bjn

2 Comments
2024/11/20
11:16 UTC

0

some weird message when i start up my device

hey! so im on windows 11, and sometimes (note: SOMETIMES) when i start up my device it shows me something like:
Error code: 0x8......
Your pin isnt available. Restart your device to see if that solves the issue.

Now this DOES solve the issue but it gets kind of annoying sometimes so im hoping to solve it so it never happens again :D.

9 Comments
2024/11/20
11:16 UTC

1

PSU making high-pitched noise (don't think it's coil whine) while running

My PSU is a MSI MPG A750GF, has been running for about 2 years at this point.

You can just about hear it above the fans in this recording; it doesn't sound like a sawtooth whine which makes me think it isn't coil whine. Could this be a faulty fan bearing or something?

And if so, is this something I can fix myself? Would warranty cover it or would I have to buy a whole new PSU to put a stop to this?

0 Comments
2024/11/20
11:13 UTC

1

I have problems with my Acer laptop

I have an acer aspire vx5-591g and I'm having some problems, when I turn it on after showing me the Acer logo the screen goes blue, no text, no sad face, just blue, then it turns off. If I press Ctrl alt delete before it turns itself off a message saying "no bootable device" appears. What do you think it's the problem?

2 Comments
2024/11/20
11:11 UTC

0

Help with Digital Footprint

Hey so I have a predicament with something stupid I did online when I was in middle school. So as a result, the 3rd or 4th (depending) thing that comes up on the web when you search up my first and last name is a stupid comment I left on a SoundCloud song when I was an edgy 14 year old (yes the typical). I am an adult now and don’t want that to be one of the things that comes up when you search me. I have since tried contacting SoundCloud and went thru their support system because I couldn’t remember the email or password. The support person gave me a hint as to what email I used for the account and my stomach sank when I realized it was the school account that has since been shut down/recycled since I graduated, so I was never going to be able to get into the account to delete the comments. I was an incredibly stupid kid, I know, you don’t have to remind me. The only thing I could think of that was tethering me to account was that I was the only user on SoundCloud with that first and last name (it’s an unusual name). So I made a few accounts named with my first and last name; one with my main email, and a couple with some burners to try to confuse the system and unlink that account from my name. I even linked one of my new accounts to my Facebook in hopes of making the algorithm forget that the old account was me and recognize a new one instead. It’s still there though. What should I do? Are there any social media accounts that I could make that would show up on google instead to help push the SoundCloud one down the page? I have Facebook and Instagram set up with my name so those show up but what else can I do? Thanks.

1 Comment
2024/11/20
11:05 UTC

1

Acer nitro 5 AN515_54, wifi and Bluetooth keeps disappearing

I have tried everything. This issue is been going on for a year. The service center said it's because of stupid windows 11. I don't even get the option of downgrade! After few hours I get angry and keep this crappy latop aside and when I return it's back on. Now you might say oh maybe because you restarted it.... Nope I have been restarting this garbage of laptop for hours just so it can for once install proper wifi and Bluetooth drivers. Since I'm on job hunt I have no time to do this crappy debugging, what if this happens in middle of interviews. In India the first round for freshers for IT jobs lasts for 2-3 hrs competitive coding. I can't afford to have the probability of my wifi and Bluetooth just disappearing! This nonsense isreally testing my temper and that there is no solution is way worse!!!! The f##king adapters get heated up and start malfunctioning in like 15 mins. TpLink adapters!!! I'm at my wits end!

Solutions I have tried
Network reset
Device manager>show hidden devices> update/uninstall Power drain and restart Manual update the drivers which often leads to "Installation blocked because device is already installed with newer version" Lol I wonder where on earth it's f##king installed.
And of course the great usb crappy adapters

Some needs to tell me a solution that sorts this ASAP. I'm not sitting and debugging the adaptors for hours on end. I have seriously no time for this! It keeps showing code 45 hardware disconnected. I have openned the laptop to check if there is any wored connection issue but as seen on yt everything seems fine and how it gets reconnected after hours later makes me think it's driver issue not hardware. Idk. I payed 60000₹(INR) and the wifi card would cost me anywhere around (6000₹). No it's not under warranty. The adapters costed me (1200₹) and doesn't work properly for more than 5 mins!

Someone needs to help me out

1 Comment
2024/11/20
11:01 UTC

1

Bookable USB Drive

Right so my ssd has stopped working nothing boots from it, unfortunately I had no backups. ( I know)

I've just bought a new blank ssd, how would I go about installing windows since I don't have access to a create a bootable USB flash drive?

1 Comment
2024/11/20
11:01 UTC

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