/r/ModSupport

Photograph via snooOG

An official admin-moderated community to provide a space for moderators to discuss mod related topics. Please check out our pinned post for more details!

Welcome to /r/ModSupport

subreddit guidelines

  1. No posts appealing admin actions. If you want to appeal an admin action, please use the appropriate report form. More details about this in our pinned post

  2. No calling out other users or subreddits. Posts or comments calling out other users or subreddits may be removed. If you need to discuss something sensitive in nature about another user or community, please send a modmail to /r/ModSupport

  3. No insults or uncivil behavior. Please keep posts and comments free of personal attacks, insults, or other uncivil behavior

  4. No off-topic posts. Please keep posts on the topic of moderation on reddit

/r/ModSupport

91,934 Subscribers

2

Traffic stats are still broken in my subreddit.

They've been broken for months. User numbers are dropping despite apparent growth. The issue was last addressed a month ago

2 Comments
2024/03/26
13:00 UTC

0

What happened to the missinfo button we use to have for reporting?

Came by some rather... alarming covid misinformation. Want to report it, this for sure was a thing a while back as our sub was brigading by deniers and the like and I remember using the button frequently, but now... it is gone???? Does reddit no longer care about this type of issue or is this user error? I don't see a proper way to report covid or medical missinfo at all now???

3 Comments
2024/03/26
12:48 UTC

1

how to find safety features

someone replied to my question with this answer, but i am unable to find the "safety features", i am on laptop where to find this part exactly?

the user who helped response was:

Mod of a pretty large NSFW subreddit. If you go to your items filtered by safety features and sort it by removed items it should show you the breakdown of removed by admin and under display whether the item was “seen by the mods”. On my subreddit most of our removals from the admins fall into the not seen by mods as they’re being caught with the safety features we have set in place as well as reddits own safety features. I’m Assuming those posts not seen by us would have to be counted as they’re counted in and displayed under those numbers as well.

4 Comments
2024/03/26
12:21 UTC

1

Does it take a couple of days for our custom emojis to show up on the user/post flairs?

We have custom emojis for the comment section (20 full capacity) and we also have them for user flairs and post flairs but some of them are not showing up, specially the ones marked for mod use only, is this a bug? Does anyone know how many flair stickers we could have?

3 Comments
2024/03/26
10:24 UTC

3

Cant use community invite button

Hi all, for some reason when i use community invite the button to send message doesnt work? is that happening for anybody else?

1 Comment
2024/03/26
10:24 UTC

1

Quick Question: Is the iPad Safari browser (Desktop Mode) not supported by sh.Reddit?

Reasoning: I can’t switch to markdown mode on sh.Reddit and many other bugs make it impossible to moderate on iPad, so always revert to new.reddit but then most of my links in my 1,500+ posts still use www.reddit

(*On an older MacBook in Safari the text in posts is overlayed with text, so some posts are unreadable)

0 Comments
2024/03/26
06:35 UTC

0

How do I make a sub that anybody can post in?

3 Comments
2024/03/26
03:19 UTC

4

Appearing shadowbanned on app but not on web view

Previously posted, no admin response including via modmail.

I can provide atleast 2 users and another one which appears like this before but is now showing fine on mobile app. The latter is a bit annoying but a totally different case, best if discussed privately.

I'd like to clarify these scenarios so that we can approach it better from a mod's perspective, whenever it shows up. Encountered this again today and I might have came across them more times in the past.

This is important to our workflow as stated on previous post.

[EDIT]: There's something wrong with these accounts

Looking up for any of their interactions via the sub's search bar won't generate any results, this is web view. Meaning, there's no way to access the 'user mod log'.

I suspect that it's related to false reports since that's how I end up finding them to begin with.

[EDIT_2]: I can't give you an excuse to remove my post again, I need human mods to look into this. I don't think this is a simple functionality bug, user logs need investigation.

3 Comments
2024/03/26
02:33 UTC

2

MOD Help

How does one handle members joining the group to just be a nuisance? I run a law enforcement group and I have people joining to just be criticizing, bashing, being derogatory etc. it’s becoming a full time job. I am new to this and would like to know if anyone has recommendations for me.

19 Comments
2024/03/26
01:01 UTC

0

How do I get the little profile thing for the sub

2 Comments
2024/03/25
22:47 UTC

47

Top 10 new mod FAQs

If you’re here, you probably just started a community on Reddit. Welcome to the first post of our new mod education series: answering the top 10 most commonly asked questions by new mods like yourselves.

We wrote this post for new mods, based off of the guidance veteran mods have been giving new mods for years. We read through hundreds of questions from new mods across r/ModHelp, we reviewed the best answers in r/ModSupport, we surveyed successful mods, and now we’re taking all that advice and compiling it into a series of helpful educational posts like this one.

If you’re a new moderator who is excited to dive into building your community but also a little overwhelmed, you’re in the right place. Here are the top 10 most commonly asked questions by new mods, now answered in one place.

1. I just created a subreddit… so what should I do first?

  • Complete your community’s About Section. The description should help potential visitors understand the type of content you’d like them to post.
  • Customize your Banner. This can only be done on Desktop.
  • Customize your Community Icon.
  • Start adding good content. Visitors will want to see that there are lights on in your community, before stepping through the door and committing.
  • Join r/ModSupport and continue reading these posts for education.

2. Is there a place that allows me to showcase my subreddit?

Yes. But, before you show off your community to others, we recommend filling the front page of your community with content. Redditors like to know something interesting is happening at your place before walking in the door! Here’s a few places you can show off your community once it’s ready:

3. How do I set up u/AutoModerator?

If you don’t have subscribers yet, you likely won’t need u/AutoModerator. It is best utilized by communities with thousands of subscribers. However, if you're feeling really savvy and curious, here is a Help Center article and the dedicated subreddit.

4. How do I change my subreddit name?

Unfortunately, the name cannot be changed at this stage. If you made this community in error, just go ahead and make a new one.

5. How do I add a subreddit banner?

You can add a banner via desktop by navigating to Mod Tools > Community Appearance > Banner. The banner cannot be changed via the app. You can use these design resources here to make your banner.

6. How do I add/edit rules for my subreddit? Are there any standard rules I should add?

Rules can help you maintain order, set boundaries, and they create a safe space so that others feel comfortable participating. To add rules go to your Subreddit > Mod Tools > Rules and Removal Reasons. This one rule can often be enough to get started: Be Kind.

If you’re looking for rule ideas, check out your favorite communities or related communities for rule ideas. Once you start growing your community, you can consider asking your subscribers what rules they would like to see.

Be sure to regularly check your subreddit’s modqueue regularly to see if any content has been reported for violating your rules as well!

7. How do I get people to post in my subreddit?

First, be sure you have been consistently posting good content and that you have a clear community description. Visitors want to understand the type of content you expect them to post in your community.

Once you’ve done this, you can look for related content in other communities by searching for related keywords to your topic on Reddit. We encourage you to participate in the discussion. When it makes sense (and do this sparingly), you can share your subreddit in a comment. You might want to say something like,

“This is great! We're already discussing this specific topic/thread in another community."

If you find a post that looks like a strong fit for your community, reach out to that person directly and see if they’ll post in your community too! Try saying something like,

“I’d love for you to post your content in my new community, it looks just perfect!”

8. How do I grow my subreddit?

You can do this by getting people to post (see tip above). You can also grow your community by reaching out to moderators of related communities, and asking if they would be kind enough to feature you in their sidebar. You can also ask those mods if you can make a post about your new community in their subreddit.

When you reach out to other mods, we encourage you to do so sparingly so that you're not seen as a spammer that will reach out to every single mod.

Again, before you do all this, you must fill your community with high-quality content and ensure that your community description tells visitors what type of content they should post.

9. How do I fill my subreddit with content?

You’ll have to create content yourself in the beginning until you get subscribers. Try posting relevant news to your topic. Or, find related content living in other communities and repost (Crosspost) that content into your community. For more ideas, check out How to Create Good Content for Your Subreddit in Five Minutes.

10. I need help with something else. Where should I go to ask?

For new moderator questions, you can use search to see if someone has already asked it in r/ModHelp or r/ModSupport. If you’re looking to learn more about growing your community and engaging members, check out the guides at redditforcommunity.com.

29 Comments
2024/03/25
22:08 UTC

0

How to set up group chat

I’m a mod in a new sub and we can’t figure out how to start a group chat or channel for the group. I’ve tried from desktop site, mobile site and the app. Any guidance would be greatly appreciated. 😊

3 Comments
2024/03/25
20:36 UTC

0

I removed myself as mod from my own reddit page help

4 Comments
2024/03/25
20:23 UTC

15

Hey I’m a mod in a very small subreddit and another sub keeps harassing my community and threatening us with bans, even though THEY raided us.

I’m new to the whole modding thing so… can I report them for this action?

22 Comments
2024/03/25
20:18 UTC

1

what's this - never seen such a thing before

HI folks - this is a screenshot from a post in a sub I'm moderating... will post in in comment, since it doesn't allow me to attch an image ...

7 Comments
2024/03/25
19:26 UTC

1

Bug report: Mods with user management permissions can't see 'approve user' button on app

• ⁠Description: mods that have manage users/posts/comments ONLY don't have the 'approve user' option available to them when they click on the username while modding from app. They do still have access to user management in mod tools/can add approved users that way.

Strangely, when I give them modmail permissions, the button DOES appear. I played around with this a bit and only modmail on top of user + post/comment mgmt was necessary to get the approve user option to appear.

• ⁠Platform and version: iOS, idk version number but one of them updated reddit app and iOS and still had the issue

• ⁠Steps to reproduce: n/a

• ⁠Expected functionality: For the approve user option to appear on the popup when you click a username directly from a post/comment, without needing modmail permissions!

We got HUMPED the last few weeks with traffic (r/royalsgossip + kategate) and we're instituting an approved users list to help prevent future humpings, but currently I have brand new mods with permissions I don't want them to have to make this process happen.

• ⁠Screenshot(s) or a screen recording: in comments - shows what options are available to mod with only user/post/comments mgmt permissions.

4 Comments
2024/03/25
18:50 UTC

2

How to stop "Unreviewed Content" filter

Description: "Unreviewed Content" filter popup on mobile device not in app Platform and version: mobile browser Steps to reproduce: go to https://reditt.com/r/worrypray link on mobile not in app Expected and actual result: Screenshots(s) or screen recording(s):

3 Comments
2024/03/25
14:00 UTC

4

Most of the posts on my sub r/ApteraMotors/ have disappeared from the regular view from 26 days ago until now.

They don't seem to have been messed with in the mod tools. Can someone look into what has happened? How do we get them back?

25 Comments
2024/03/25
13:00 UTC

0

How to see how many views a post has?

5 Comments
2024/03/25
08:12 UTC

0

Widget suddenly disappeared overnight!

Help! the subreddit i moderate, its widget disappeared overnight. Widget also cannot be found under Community Appearance. What happened?

11 Comments
2024/03/25
07:14 UTC

5

Adult NSFW mods, this question is for you

[Update on my previous post]

Do you notice something weird with your policy violations ratio? the subreddit i help mod in have over 400 policy violations in the last 30 days and i am pretty sure that's impossible, the requirement karma for each user to post is 5k and must be at least 6 months old plus I confirmed that most of the users are legit

When i press to check what are these policy violation it shows that there is only 80 reddit removal over all in the past year, but still the insight says there is 400 violations in the past 30 days, wtf?

automod filter a lot of spammy shit, do reddit count these posts as policy violation as well? what's the point of that if they are already removed

can adult NSFW mods check their subreddit and share their info? you can find this info in:

Mod tools => insight => reports and removals => scroll down to "Total admin removals" and hover over it

Reddit is smoking something or am i?

17 Comments
2024/03/25
06:04 UTC

0

how do i delete my server

3 Comments
2024/03/25
05:57 UTC

1

Filtering out posts by flair not working on Reddit mobile app

Hi, I am the mod for r/malaysia. I want to add a filter out politics and religion post in my sub, so I added this widget at the side bar which works, but only for Reddit desktop. On Reddit mobile, I received this error message when I clicked on the same button.

This is the link I used for the button widget:

https://www.reddit.com/r/Malaysia/search/?q=-flair:Politics&sort=new

How do I get this to work on Reddit mobile too? I don't mind adding a separate link for mobile version.

12 Comments
2024/03/25
02:09 UTC

0

Is there any way I can check how people find my communities?

It won't tell me but I wasn't to know if I can find a way

4 Comments
2024/03/24
22:25 UTC

0

Subreddit name change

The name of the subreddit I mod has been changed from r/herbloreoftheshire to r/a:t5_3dw50

2 Comments
2024/03/24
21:46 UTC

0

Another moderator

How do I get another moderator?

9 Comments
2024/03/24
20:58 UTC

1

Still having issues posting into my own subreddit for some reason.... my posts are completely disappearing

I have a meme subreddit called memehigh and every time I try to post an image, it doesn't show up anywhere. I'm not sure where the posts are going. I've checked my modmail and filters, I'm not really sure what to do at this point. Why are my own posts not posting after I make them??? Where are my posts going?

3 Comments
2024/03/24
20:37 UTC

0

How can i set mods ?

3 Comments
2024/03/24
18:12 UTC

3

I need to be made active to add a new moderator.

I’m a mod of /r/Instacart and we’ve let the sub get a bit out of hand, thus we’d like to add another moderator, but we can’t as both of the mods are marked inactive.

Thanks,

FreelyRoaming

5 Comments
2024/03/24
18:03 UTC

3

Hoping to talk about the differences in the wider NSFW spectrum

(NB not appealing anything here since already done separately; just a chat post about generalities)

I'm also curious about the state of things since community Content Tags were quietly abandoned recently.

Content ratings allowed a more nuanced way to classify NSFW, based on if it's violent or sexual etc.
They also differentiated between "Mature" (cleavage and thigh, perhaps) and "Explicit" (...you know...).

(It's a shame all those user questionnaires won't be counting towards anything).

The reason I'm bringing this up -
After I posted here the other week, I found the majority of my subs had been set "18+" in the space of 3 minutes. (No-one reached out beforehand or to even let me know).

Now, I'm not disputing my subs contain any NSFW posts - they do! But importantly - they don't contain anything inappropriate for under-18s. ^(Besides two that were already marked as such)

With the current binary, even classier subs with only some mild, tasteful NSFW are denied visibility to under-18s, and treated like any other porn sub.
(Should they be?)

What's the logic underlying this?

Noticed back during Spez's AMA about the API - the section relating to "NSFW" was titled "Explicit content", which described limitations to Mature content in the API, as if these terms meant the same thing.

So whenever conversation turns to NSFW, they're used interchangeably, depending on preference.

> Cleavage = is NSFW
> NSFW means "Mature content"
> Mature content means "Adult content"
> Adult content is Explicit
> That's pornography, not for minors

=> Cleavage is therefore rated 18+

So, this seems like an intentional(?) blurring of meaning (done for good reasons I'm sure), which makes these discussions trickier, since we're not using fixed terms and not all talking about the same thing.

Milder subs under this banner

(Again - I'm not asking for an exception, just posting for some illumination)

So many of our sub posts are suitable for film magazines or Amazon clothes listings etc. ^(*YMMV)
(You'd likely scroll past a pop-star or sportswoman dressed in similar ways and think nothing of it)

ModSupport admins - bless them - have been very patient with my messages so far.

But what I've been trying to get my head around:
A) Why a post-level designation isn't enough in such cases.
B) Why a blanket age restriction is therefore necessary.

(Again again - this post isn't about any specific sub)

---

(Aside on where the "cut off" may even be):

^(For anyone wondering, it's possible to appeal - but)^(, only after many months, and on the condition there aren't any NSFW posts *)^(at all)^(* in that time)

^(Which might be doable, if it weren't for the fact no two people will agree where the particular NSFW line lies.)
^(> Particularly since ")^(Nudity is not a requirement for content to be marked NSFW)^(")
^(which I can totally understand if there was some "funny business" going on, but not for the examples given at the time~)

^(This hurdle seems insurmountable for subs primarily featuring photos of ladies modelling costumes.)
^(()^(Maybe you shouldn't be looking at pretty ladies when you're meant to be working)^(... but that doesn't make them 18+ content, or even something unsafe to be scrolling past))

^((Again again again... this would all apply generally so I'm not disputing any particular decision))

Why care?

The practical effect (what I'm concerned with) is no-one can view any of these fantastic, harmless posts without a Reddit account, and ID'ing themselves as 18.

> This is more of a challenge than if you were looking up hardcore giggity on certain "Adult websites"!

^(also for comparison... the whole of Instagram)

I'm also particularly concerned about the likelihood of Reddit wiping out each and every "NSFW" sub when it goes public, or under some other such external pressure.
(Gumroad was forced to announce something similar just last week)

As an aside; what COC says on the matter:

"Properly labeling content and communities, particularly content that is graphic, sexually-explicit, or offensive"

  • Content is marked NSFW by mods according to the following standards:

Buttocks, underboob, sideboob, suggestive posing/angles (etc)
(Genitals and sexual activity are banned outright)

  • Labelling the whole such community 18+ is actually misleading in itself - as anyone would be disappointed at not finding any 18+ content there ;)

Now, I do certainly believe in protecting minors - and maybe this is a cultural thing - but I don't think it's healthy to consider women inherently pornographic.

But anyway, now we're no different to GoneWild :\

----

BTW: the auto-NSFW marker is very erratic. Marking a lot it shouldn't, and missing a lot it should.
Reviewing our subs has been a lot more difficult since last year, when viewing them logged-out became impossible (I understand this is particular to my region though..?).

(Maybe I goofed up and missed a toggle, but we so rarely get reports).

---

TL;DR Does Reddit have any plans to replace the Content Tag system?

Or will it forever be a two-tier situation (full-blown porn, gore, ~down to PG13 - and everything else)

Maybe a way of soft-marking (mild) NSFW that doesn't rigidly exclude under-18s and everyone without a Reddit account?

(This is a lot of people)

Thanks in advance for your input.

9 Comments
2024/03/24
17:41 UTC

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