r/choicehomeclassaction

If you have proof of a bad experience with Choice Home Warranty, either as a contractor or consumer, we are filing a class action lawsuit. The more people with evidence we can get to sign up, the better!!

r/choicehomeclassaction

please join this page if you have proof of a bad experience with Choice Home Warranty. We are in the process of filing a class action lawsuit against them. We are looking for any customers with proof of violations of contractual obligations and contractors with expertise and experience in their business practices. We have recorded phone calls with them, emails and more from multiple people that can easily prove beyond reasonable doubt that they engage in illegal business activities. The more people we can get, the better! Please join the page and contribute your story. THEY ARE GOING DOWN! PLEASE DM THIS PAGE OR THE LFG HVAC page with any information. We are trying to find a lawyer who has the time and ability to handle a case this big. If you are a lawyer or know a lawyer willing, please DM me. Thank you All for your replies!!

I'm dealling with a similar issue as it seems we all are. We have a very nice Thermador refridgerator and the ice make stopped working. Choice sends out a technician that doesn't really seem to know what is going on and proceeds to tell me the filter isn't Thermador and that is why the ice make isn't working. I tell the tech that this is the correct filter and it has been the replacement filter of choice for not only me but the homeowner I bought the house from for over 7 yrs. Choice home warranty proceeds to tell me that due to using the wrong filter in the refridgerator, they won't cover any claim on the ice maker.

I signed a contract with Choice Home Warranty over a year ago. I had a leak under my kitchen sink. CHW sent a plumber of their choosing who took pictures and filed a detailed report stating the leak was coming from both my faucet and a cracked PVC pipe and nut underneath the sink. They recommended replacing all. CHW agreed to replace the faucet with a much cheaper contractor grade faucet (I didn't complain), but said I would have to pay the plumber out of pocket over $460 because the leak was not due to normal wear and tear. WTF??? I asked the plumber if he told them it was not normal wear and tear. He said he did not. He said pipes and nuts just break sometimes. There was nothing in the video or photos the plumber sent CHW that would suggest we modified or damaged the nut and pipe in any way. We're not plumbers. We don't touch that stuff. That's why we bought a home warranty. Even when I told CHW what the plumber said, they said they would not agree to cover it. They went further by saying they wouldn't cover the faucet unless we agreed in advance to pay the plumber out of pocket for the leak under the sink! I contacted the Better Business Bureau. They tried to negotiate on my behalf to no avail. I contacted the New Jersey Attorney General's office. One of their investigators contacted me and said they have over 1,000 complaints filed against CHW that are being investigated. Finally, I relented and agreed to have CHW send the plumber back to install the faucet they agreed to cover and fix the pipe. However, I made it clear to them that I would still pursue this with the NJ AG, and that I would be filing a small claims case, which I did. Save yourself the aggravation. Don't sign a contract with these people. Their business model is to get you to sign, pay the $65 deductible every time they send a service provider, and then deny most of your claims.

Had to replace my homes hvac system that was almost 27 years old. Both heat pump and air handler were marked as marginal and aging and to recommend budgeting for replacement but was listed under need repairs. No repairs listed.

My water heater had the exact same wording but it was listed under maintenance item. Home warranty paid for water heater claim but denied my hvac claim solely because one was marked as maintenance and the other as needs repaired.

I’ve contacted the home inspection company to ask for some help since the inspector in April said “it’s working as it should but due to the age it could need to be replaced at anytime”.

Any recommendations on anything else I can do at this time to appeal the claim? They basically deny the claim because one says need repaired while the other does not but the exact wording of “marginal and aging. Recommend budgeting for replacement” was listed on both. I pointed this out to the warranty company but nothing I said changed their mind

In the Scam Home Warranty business, the people are represented by two separate but equally lazy groups: The Authorization agents, who deny claims and smoke like chimneys, and the technicians who lie through their teeth to snag a few extra bucks. These are their stories CLICK CLICK

(background) So we really don't cover much in/on a shower. The stem is excluded, the head is excluded, the tiny knobs are excluded, the popup assembly is excluded, the drain is excluded, the tub is excluded, the tile is excluded, grout is excluded and any downspout is excluded. We cover that pipe feeding it and that's it. But since shower coverage is lumped into plumbing most customers won't notice that, if it was its own section it would really stick out that our coverage section has a single item listed.

Seeing the frozen pizza section of the dollar store brings deep desires to the surface, you cannot help but be seduced by the promise of greasy, cheesy goodness at a reasonable price.

Grabbing 4 Red Barron microwavable deep dish two-packs, I checked out and returned to the frigid morning outside while finishing my commute.

Once I had two microwaves going with two pizzas in each I went to my desk to get cracking on some easy claims before my phone started ringing.

My imprecise settings would prove to be a grand folly when I returned to the kitchen to find none of the pizzas sufficiently cooked after 5 mins.

Being bad at math and starving I put them on for another 5 mins and helped myself to some of the watered down cappuccino from our freestyle coffee machine in the break room.

When I returned next I found all 4 to be horribly burnt, the cheese melted to the sides of the plate while the molten centers spewed only hot tomato sauce on rubbery crust.

What was once a feast for breakfast turned into a slog as I piece by piece at the pizzas out of spite while the phone cared little for my cheesy distraction sending me techs all morning.

A caller from Baltimore Maryland came in when I'd about finished my first pizza and was already regretting my choice of food as the burnt cheese did little to add to the bland, overcooked mess.

Me: “SHW themadkingnqueen here got a claim for me?”

Tech: “Claim is gonna be #, I'm at the house.”

Me: “Where's the failure located in the home?”

Tech: “Master bathroom, first floor.”

Me: “What's the failure in the bathroom?”

Tech: “Tub is spitting grey water.”

Me: “How so?”

Tech: “It wont drain, its backing up and bringing gunk back up the line.”

Me: “Do you know if there's an obstruction?”

Tech: “Of course but that tub's never been cleaned.”

Me: “How can you tell?”

Tech: “It was white a long time ago but now an unhealthy yellow that is stained beyond recognition.”

Me: “Recommended repair?”

Tech: “Snake the line and deep clean the tub and the entire bathroom while you're at it, the sink looks like hell.”

Me: “Price on that?”

Tech: “Snake is $200 guide price I believe. But I have a feeling you're going to deny the claim.”

Me: “Well your mainline snake is $200, your lateral snake is $150. There was a $45 pickup right?”

Tech: “Yes...”

Me: “So you need auth for $105 to get it snaked out?”

Tech: “Yeah but the tub...”

Me: “This is a partially covered claim.”

Tech: “Oh I see.”

Me: “They clean up the tub, you can snake it. Not a moment sooner, I'm giving you auth on contingency.”

Tech: "Ok, what's my number?"

Me: "Auth # for $105, I'm tasking customer service to call the customer and explain what they have to do. Just for record keeping, what's your price on cleaning the tub?"

Tech: "$75."

Me: "Got it, I'll let them know. You tell them to expect a call."

Tech: "Sure boss."

Me: "Have a good one."

click

tasked to customer service: call customer and inform partially covered claim. The tub is backing up and must be snaked, that is a covered repair and the tech is authorized to do this work. However the tub itself must be cleaned first in order to prevent this from happening again in the future. Maintenance, cleaning of any kind and preventative care are all excluded from coverage. Customer must get tub cleaned before SHW will snake the line.

internal auth note do not read: tech says price on cleaning tub is $75, but that's not SHW's problem

Epilogue: customer service goodwilled the customer a check for $75, but I bet the tech didn't charge them full price.

Want more tub and shower stories? Check out:

https://reddit.com/r/ScamHomeWarranty/comments/rw7j1i/the_slightly_suspect_shower_and_the_leftover_stew/

https://reddit.com/r/ScamHomeWarranty/comments/p7n5hp/the_bagel_bite_fight_and_the_tub_light_slight/

https://reddit.com/r/ScamHomeWarranty/comments/lrg3o3/the_underfilled_tacos_and_the_cries_of_the_tub/

https://reddit.com/r/ScamHomeWarranty/comments/l9g6d8/the_sputtering_shower_and_the_double/

https://reddit.com/r/ScamHomeWarranty/comments/nv8qx9/teriyaki_beef_and_the_cracked_bathtub/

https://reddit.com/r/ScamHomeWarranty/comments/m15mop/the_dry_quish_and_the_holey_tub_a_story_in_2_parts/

https://reddit.com/r/ScamHomeWarranty/comments/jhvs1p/well_its_both_the_mainline_stack_that_was_more/

https://reddit.com/r/ScamHomeWarranty/comments/lia005/the_special_shower_cup_holder_and_the/

https://reddit.com/r/ScamHomeWarranty/comments/ktazqe/the_shower_tower_and_the_dumplings/

https://reddit.com/r/ScamHomeWarranty/comments/kyjbv0/the_shower_drain_and_the_fade/

https://reddit.com/r/ScamHomeWarranty/comments/md0t29/the_tortellini_and_the_scalding_water_system/

FOLLOW SCAM HOME WARRANTY ON OTHER SOCIAL MEDIA:

youtube: scamhomewarranty https://www.youtube.com/channel/UCQbqCYlLkB93lPgFxAvoOLQ

twitter: https://twitter.com/scamhomewarran1

instagram: https://www.instagram.com/scamhomewarranty/

twitch: https://www.twitch.tv/scamhomewarranty

discord: https://discord.gg/cwTDXcBZ

patreon: https://www.patreon.com/scamhomewarranty

4 weeks ago exactly I took my work equipment home from another nearby desk, my own cubical remains as it was untouched.

4 weeks ago exactly I noticed my second monitor is broken.

This entire time I've been playing with one hand behind my back.

Why did I let this persist until literally today?

Thing is we can stay remote as long as our productivity remains the same more or less.

Some people who went remote were asked to return to work, period.

Some were asked to come in once or twice a week to catchup because they tend to slack at home.

Neither of my bosses have even hinted at wanting me to come back.

But I had to keep this to myself just in case I was wrong.

Because if my productivity went down, I could come clean and admit that I'm not working with all my equipment and maybe the other monitor will make up the difference.

This is all to say that starting tomorrow when I retrieve the working monitor and return the other, there will be a part of my day opened to me that was until just now closed.

Time to get back to scammy roots.

I'm just gonna do the Wheel of Scams on Zoom because I've done it for work so much and even at church on there. We can us anonymous zoom account details, all sorts of things I'll announce with an invitation to join in the very immediate future.

$100 Home Depot Giftcard or a cheap microwave will be the grand prize. I'm not messing around this time, some of you have been waiting weeks and that was not lost on me.

In the Scam Home Warranty business, the people are represented by two separate but equally lazy groups: The Authorization agents, who deny claims and smoke like chimneys, and the technicians who lie through their teeth to snag a few extra bucks. These are their stories CLICK CLICK

Preface

In the time before I’d earned my auth button, I was stuck like every other new guy running about the office to find supervisors to authorize repairs or help deny them.

Sometimes they’d designate a senior auth guy to babysit a few of us newbies but most of the time it wasn’t that well organized and even senior guys get distracted.

Other times a senior guy would popup in your messager and offer to handle all your ~$100 auths for the day under the table just send him the claim # and he’ll make them happen on the spot.

It’s relevance to the story is that I began working double shifts before I got my auth button and the person who I went to for authorizations could change throughout the day multiple times.

Part 1 – Just A Rumor

Even in the training room they stressed the importance of call integrity both for proper record keeping of the negotiation and also as a last second emergency chord to pull when the tech’s story has wings on it.

Call lost, Call disconnected, Tech hungup, Line went dead and so forth were gone over in detail so that we could have our asses as fully covered as possible when notating the final disposition of a rough call.

Plenty of reps typed one thing when the other happened both to make themselves look better but also because the system itself was flawed. Or at least, that’s what the rumor said.

Don’t ask me where I first heard it but apparently management when pulling a call couldn’t see how it ended. Like it just wasn’t on the recording, there was no status shown.

They could extrapolate like “the line went dead mid-sentence while the tech was screaming for you to get a supervisor on the line, we think you hung up on him” or “we could hear you on the other end thinking you were muted before you hung up.”

But if it was a very tense call that ended out of nowhere and the only notes are you saying the Call lost unexpectedly, well they can’t prove that’s not what happened and asking the tech is out of the question they’ll say whatever they think will get them the money that was at stake on the negotiation in the first place.

Part 2 – The Curtain is Drawn

One Monday an email went out from Corporate that we would be transitioning phone systems on Friday evening. It included a sign-up list for anyone who wanted to help the transition which was due to happen at 8 until about 9 at night.

The nature of my own schedule had just started to bloom with unlimited overtime yet I found myself not on the board past 8 for Friday, perhaps intentionally.

Immediately I put my name on the form volunteering to help and received a near immediate reply from HR thanking me.

The week wore on and the office hummed with excitement.

Taking inventory our old system did seem bare-bones. The previous call center I’d worked at had tiny kiosks on every desk where your Bluetooth headset docked that were self contained.

Here everything was analogue with chords twisting back and forth between work stations in an impenetrable mess of black and blue. The kiosk did tell you how many calls were in the queue and how long the wait was. These two pieces of info could get you through a day pretty safely as you knew how heavy we were at a glance. You didn’t have to hear a supervisor screaming about 125 calls in the queue because you could see it right there, the urgency was plain for all to understand.

The headsets themselves were that cheap black plastic with mouthpieces about as clean as a Bangkok landfill.

In all it was very uniform, unmistakably trashy and something you wouldn’t think twice about otherwise.

Part 3 – New Guy Hiccups

Something I never understood about the system was why the kiosk’s main keypad worked but none of the hot buttons did. You could transfer people with a single button otherwise but for some reason the actual button to transfer calls didn’t work you had to manually dial the extension: 1 for customer service, 2 supervisor, 3 retention, 4 authorizations, 5 vendor relations, 6 dispatch, 7 accounting, 8 legal, 9 HR.

It was a small thing to be sure but there were so many early callers I sent to the wrong department entirely to endure another 1 hr hold before getting sent hopefully to the right place.

I soon learned however that some reps were taking advantage of the system’s limitations to lie about how a call ended before transferring an angry technician back to authorizations.

There were multiple times I had to handle a fuming office manager who thought they were about to talk to a supervisor but instead got another new guy with no idea what their problem is yet and very few resources with which to help.

There was a general feeling that the new system would fix just about all of these problems and nobody for sure knew whether that was for the better or for the worse.

We were getting away from some pretty bad calls routinely and if a tech hung up after being transferred 3 times, well that’s one less caller for the day isn’t it?

(In case you’re wondering if I ever did that, yes. Once.)

Part 4 – Attack of the Timecards

Friday came around and with it the same nonsense that happens on any other payday.

Multiple auth guys were deadly ill, some had family members in critical condition nearby 24 hr convenience stores while others discovered to their horror that their car would not start in 55 degree weather.

I walked in the office with my normal assortment of goodies from the Dollar Store a solid hour early only to see some HR folks in before me dealing with the just mentioned flaky coworkers.

The Assistant Head of HR flagged me down before I’d even sat, walking over with a clipboard and begging me to stay until 10PM.

Without a second thought I agreed and logged in to get killing some easy denials from auth’s overnight inbox.

Any smile she had on her face drained moments later as she looked down on the list for auth and crunched numbers in her head that were bound to come up short.

“Can you handle the queue by yourself at the end of the night?” She asked, tapping her pen uncomfortably against the clipboard.

“I don’t even have an auth button yet, I can’t do a single call by myself all day,” I replied grimly.

“I’ll ask Mike to stay late,” she said walking over to where he still sat napping (very possibly having slept at his desk the entire night).

Her squeal of delight at his groggy consent was enough to put a smile on my own face for a change.

Mike and me had done this before, we could handle it.

Part 5 – A Humble Request

Seeing the queue drop below 50 callers for the first time all morning I punched out for a smoke break and stepped into the musky dreariness of the mid-morning hidden by clouds in every direction.

Appreciative of the shade I had a Newport in my mouth before I even noticed someone had walked out behind me.

“My guy!” Mike said motioning with his hands for me to bum him a smoke, “you ready for tonight?”

“Not a big deal, shouldn’t be that busy for just us right?” I said with some small manner of confidence.

Mike finished his drag, “I was supposed to catch a ride from my bro last night but he bailed until tonight. He’ll be here to pick me up at 10 but...I mean….I gotta freshen up on the 3rd floor before I walk out of this place so can you just cover for me for a half hour at the end?”

“Ok man, get cleaned up when you need it I’ll hold it down.” I replied through uncaring lips.

“This is why I fuck with you themadkingnqueen!” he said enthusiastically patting my back on his way return inside the building.

Looking down I saw my light had gone out. Returning the cigarette to my mouth I relight it, noting with unease my hand had begun to shake.

Part 6 – Deep In The Weeds

My lunch break consisted of tacos but I couldn’t tell you how many or how they tasted.

My eyes never left the queue, never stopped staring at the number that refused to go down on its own. A number that shamed me with its robustness and infuriated me with its accuracy.

There were 30 callers in the queue at 5:00 PM and that was far too many.

Around me men who’d punched in at 9 hung up their headsets for the final time and bid us good luck with the new system.

Their words hung empty in the air as the night wore on.

Engaged callers dropped, my heart rate rose and the queue creeped up inch by inch.

Try as I might to move my own techs on and off my line in a timely fashion, I was still handcuffed to the auth button I lacked. Mike kept up his end of the bargain authorizing almost everything I sent instantaneously but my own inexperience hampered progress with each missed denial as exception.

We were not the only two in the department but we were by far the fastest that evening.

But it wouldn’t be fast enough.

As 8:00 approached the queue was still well over 30 callers and climbing.

Hold times were past 45 minutes and each caller was more and more upset as there was typically no reason why the department would be so crippled on an otherwise typical business day for all involved.

“Yeah we’re upgrading the system,” I start each call with my tone succumbing to its own entropy until it was barely a groan heard above my desk fan in the foreground.

Mike was out of his chair at 8:30, sprinting towards the emergency stairwell with vigor uncharacteristic.

And then things got really out of control.

Part 7 – A Wong Made Right

Against the unrelenting torrent of claims with not a single button at my command and nobody to come to my aid, I improvised.

I could deny claims all day long, I was really good at that so I killed what I could, maybe a little more savagely than normally but all solid pre-written denials any seasoned auth guy would agree with.

But for claims where something was covered?

Ahem

“Thing is with New Guys, we aren’t really authorization agents we just work in the authorization department. I am submitting this claim for review. At this time there is no authorization tied to this claim nor is it denied, we will be reaching out to you with our next steps in a timely manner in either direction. If it’s covered you’ll receive your authorization number including labor for today and if it’s excluded we’ll just reach out to the customer. Technically we have 24 business hours to process any claims once we receive the diagnosis so it’s still under review. Unfortunately my supervisor is in a meeting but I can take a message for a callback.”

A cleverly crafted enough response that made every tech hang up almost immediately in frustration also posed me as a brick wall against followup questions. There was no auth number to give and the claim was not denied: a precarious place to remain for any amount of time but this was the necessary sacrifice to keep the calls moving as best I could.

It was working well enough, I’d only been yelled at twice and it was nearly 9:00.

Then Wong Appliance of Texas called in. With 11 claims.

Try as I might, she was unfazed by my excuses and pushed on forcing me to type in all 11 claims in a row or face what was promised to be a written notice from a boss I’d only just barely learned to fear.

Each appliance was more expensive than the last, the failures vague and unlikely. Part prices were inflated to their breaking point and every repair had a trip charge she’d “forgotten to put on there but you do it.”

My blood boiled, this woman would make a mockery of the entire evening’s affairs, shame me to management and rob us blind in the process.

Part 8 – A Limp Handshake

The clock read 9:40 and I had nowhere to run.

Mrs. Wong rambled in my ear on the subject of my inevitable termination and dozens more techs were behind her.

Out of the corner of my eye I saw an impossible sight as a hand curled around the back of my headset docket, yanking out its plug and sending the screen from a bright blue spelling my doom in digits to the flat gray it had been all along.

My tunnel vision was so complete, I hadn’t noticed Mike sneaking behind the computer to my left to do the deed himself.

My mouth hung agape, my emotions at the breaking point “she had 11 claims..”

“And the signal was lost due to the new phone system changeover. Write it on all 11 claims. You’re welcome,” he said flashing me a grin behind eyes that were a little too bright for this time of night.

Desperately I spat out the twisted truth upon the claims.

With no more phones to ring, Mike and I worked quietly going over claims that were sitting in the inbox at a gingerly pace until the head of HR wandered over.

“Thanks for holding it down you two,” he said giving us both a limp handshake for our efforts, “I hear the VP is going to do something special because we got it done so smoothly."

Part 9 – Of Course It Was Pizza

Saturday afternoon a deliriously happy themadkingnqueen opened the electronically locked door to allow in a man carrying a very large red bag.

Inside were 4 of the cheapest, greasiest pizzas possible and they were for everyone who helped out with the new system overhaul, most of whom don’t work weekends...we'll keep it safe in auth don't worry.

While the pizza was a welcome surprise, we had noticed a number of changes with the system that were less well received.

Gone was the display letting you know how many people were in the queue.

Gone was the indication of how long the hold time was.

Instead those two pieces of information were found at a new webpage for reports that could be accessed throughout the day and would go on to be one of the single most important sources of performance data for the company going forward.

Another bonus was how the system would make outgoing phone calls for you if your line was unengaged.

Yeah, gone was even a second of the day where your phone didn’t ring.

There was a feature that explicitly in red letters told you which party hung up on which, even if the rumors were true it didn’t matter anymore.

Every improvement to the system made our job harder and took away something that made us comfortable.

Welcome to Scam Home Warranty where even our system is designed to rip you off.

I got so much sleep this week

Please indicate what night works best for your schedule

View Poll

As usual select from below the story you most want to read for the 1,500 subscriber special

View Poll

In the Scam Home Warranty business, the people are represented by two separate but equally lazy groups: The Authorization agents, who deny claims and smoke like chimneys, and the technicians who lie through their teeth to snag a few extra bucks. These are their stories CLICK CLICK

(background) Microwave arcing is very common and easy to notice. What happens is the magnetron does something it's not supposed to, as a result of someone putting something that's not microwave safe inside OR a power surge OR a manufacturers defect OR it's at the end of it's life and does it for literally no reason. The signs of this happening are seeing sparks or a blue lightning type of deal. The evidence would be scorch marks inside the unit, peeling paint and even cracks inside. A microwave that arced should not be repaired, the magnetron costs more than the unit every single time.

"I want my babyback, babyback, babyback..." Mike sang softly to himself in the otherwise silent office on Sunday morning.

I messaged him, "Chili's isn't open until like noon on a Sunday. If you want ribs we gotta think more creatively."

"No they open at 11, they just can't serve booze until noon you alcoholic," he spat back.

Opening UberEats I found his logic sound and threw in an order for a hack rack of ribs.

It took well over an hour but those ribs did make it to the office. Though they were cold they were smothered in smoky sauce that made me grateful that my phone wasn't ringing.

Once nothing but bones remained of our brunch the phone rang cutting the moment short.

Using the single wetwipe that came with our $40 order, I cleaned up enough to take the call.

Me: “SHW themadkingnqueen here, how's it going?”

Tech: “I'm just trying to kill this claim with you before I clock out for the week.”

Me: “Sounds good what's the claim #?”

Tech: “Claim #, I'm driving back from the house but I pulled over to take the call.”

Me: “We got a GE microwave in there?”

Tech: “Yes, model #, serial #, above the range (and the rest of the questions we ask on every microwave claim).”

Me: “(finished typing up the diagnostic) so what did it arc or something?”

Tech: “No the board shorted to death from a power surge.”

Me: “Scorch mark on the board?”

Tech: “Yessir.”

Me: “Unrepairable?”

Tech: “New board, capacitor, diode...almost $300 for the repair including my labor.”

Me: “Part numbers on any of that?”

Tech: “Sigh.....board WP#, capacitor and diode in the kit is WP#.”

Me: “That's all I needed I can deny the claim from here you're good to go.”

Tech: “Thanks, see you next week or something.”

Me: “Bye then.”

click

tasked to customer service: call customer and inform not a covered claim, the unit's board has failed due to power surge per C6 damage to the unit from power surges are excluded from coverage.

internal auth note do not read: also took out capacitor and diode, multiple failures like that from a non-covered failure are also excluded however that's a section F exclusion. The C section is stronger for this denial.

Epilogue: customer got a check for a new microwave a few days later. She put up such a fight about three otherwise covered components getting denied like that and nobody in customer service or retention thought it was worth the trouble to save $179 on the account. To be fair she was a customer for over a year, but still her refund for that entire year after fees and pro-rating would be a negligible percentage of that buyout.

Want more microwave stories? Check out:

https://reddit.com/r/ScamHomeWarranty/comments/rhphqv/the_inconsequential_microwave_and_the_overcooked/

https://reddit.com/r/ScamHomeWarranty/comments/qygd32/the_mini_microwave_and_t

https://reddit.com/r/ScamHomeWarranty/comments/qn7ort/the_early_shake_and_the_microwave_switch/

https://reddit.com/r/ScamHomeWarranty/comments/oxg2ux/the_timely_microwave_and_the_supply_room/

https://reddit.com/r/ScamHomeWarranty/comments/nxp6eo/the_hungry_man_lunchscapade_and_the_bright/

https://reddit.com/r/ScamHomeWarranty/comments/nihupv/the_sparky_microwave_and_the_tiny_toblerone/

https://reddit.com/r/ScamHomeWarranty/comments/mdrehf/the_philly_cheesesteak_debate_and_the_senile/

https://reddit.com/r/ScamHomeWarranty/comments/lsaqzx/the_red_velvet_cake_and_the_bloody_microwave/

https://reddit.com/r/ScamHomeWarranty/comments/lizrtr/the_frozen_treat_and_the_microwave_mystery/

https://reddit.com/r/ScamHomeWarranty/comments/l6vkn0/the_militarized_microwave_and_the_cr%C3%A8me_br%C3%BBl%C3%A9e/

https://reddit.com/r/ScamHomeWarranty/comments/l0x6q5/the_evasive_microwave_and_the_fribble_quibble/

https://reddit.com/r/ScamHomeWarranty/comments/kogf29/the_monster_in_the_freezer_and_the_extra_crispy/

https://reddit.com/r/ScamHomeWarranty/comments/khplwi/two_kinds_of_coffee_and_the_stinky_microwave/

https://reddit.com/r/ScamHomeWarranty/comments/js6xj8/the_microwave_of_supreme_quality/

https://reddit.com/r/ScamHomeWarranty/comments/jgioea/the_microwave_that_grew_legs_and_walked_around/

https://reddit.com/r/ScamHomeWarranty/comments/lcf7ya/the_toast_toaster_and_the_crunchy_tacos/

https://reddit.com/r/ScamHomeWarranty/comments/jdjv4c/alright_thats_a_covered_claim_oh_ok_well_tell_the/

FOLLOW SCAM HOME WARRANTY ON OTHER SOCIAL MEDIA:

youtube: scamhomewarranty https://www.youtube.com/channel/UCQbqCYlLkB93lPgFxAvoOLQ

twitter: https://twitter.com/scamhomewarran1

instagram: https://www.instagram.com/scamhomewarranty/

twitch: https://www.twitch.tv/scamhomewarranty

discord: https://discord.gg/cwTDXcBZ

patreon: https://www.patreon.com/scamhomewarranty

In the Scam Home Warranty business, the people are represented by two separate but equally lazy groups: The Authorization agents, who deny claims and smoke like chimneys, and the technicians who lie through their teeth to snag a few extra bucks. These are their stories CLICK CLICK

(background) Things we do cover on a dishwasher: control board, pump/motor, buttons IF they are attached to the door on the outside. Everything else is excluded. The buyout on a dishwasher is ~$200 for a basic unit and usually that's cheaper than the parts so many techs would rather either have the claim denied or us offer a buyout since making less than $200 is not worth it in many circumstances, especially for an appliance tech that's marking up everything 50%.

There was some kind of party for the executives that left a conference room smattered in free food and drinks when they left early on a Friday.

I poked my head in shortly thereafter seeing the platters of sandwiches were stripped clean.

The dessert trays were ravaged but some cookies remained.

Picking up what I assumed was white chocolate macadamia, because nobody working here liked that combo, I took a bite and was instantly corrected.

What I'd assumed were chunks of white chocolate were actually butterscotch and the macadamia nuts were instead pecans.

I rescued the last of the cookies by wrapping them in a napkin and putting them in the crook of my arm as though a football.

Returning to my desk I resumed the call I'd put on hold to buy me time to snoop.

Me: “Thank you for holding, can you give me the claim number again?”

Tech: “Claim #.”

Me: “Smith house in NYC suburb?”

Tech: “Yes, I'm still here in the kitchen, can we get on with this now?”

Me: “Make, model and serial of the unit?”

Tech: “Kitchenaid, model #, serial #, less than 6 years old (and the rest of the questions we ask on every dishwasher). ”

Me: “(finishes typing up the diagnosis) So what is the failure with the unit today?”

Tech: “It needs a new door plate.”

Me: “What?”

Tech: “Just the front of the machine is dented in real good, new plate will fix it. They can still run the machine fine the dent's not blocking anything important in there.”

Me: “Do you have a part number on that?”

Tech: “WP#, I can get it for $280, I'll need an hour labor to get it in on top of the hour I already got here.”

Me: “Ok, looks like we're going to be reaching out to the customer on our end for this.”

Tech: “Why?”

Me: “That's not a covered component on a dishwasher.”

Tech: “You guys don't cover the f#cking door?”

Me: “Please refrain from profanity on my line, this is not a covered claim.”

Tech: "Whatever.”

click

tasked to customer service: Call customer and inform not a covered claim. The door has become dented and must be replaced, per C6 the door itself is not a covered component.

internal auth note do not read: A2 denial for the dent in the first place but the failure is excluded from coverage in C so easier to deny claim this way. Tech is unhappy with denial.

Epilogue: Those were some of the best cookies I've ever eaten and I've never seen them for sale like that. They're always in a platter with other kinds. I don't even know who makes them.

Want more dishwasher stories? Check out:

https://reddit.com/r/ScamHomeWarranty/comments/r9393d/the_virgin_dishwasher_and_the_crunchy_hashbrowns/

https://reddit.com/r/ScamHomeWarranty/comments/p0p1ye/the_dishwasher_tosser_and_loss_of_the_bbq_sauce/

https://reddit.com/r/ScamHomeWarranty/comments/oazvcd/the_flatbread_cheesesteak_and_the_insidious/

https://www.reddit.com/r/ScamHomeWarranty/comments/n9z3zj/the_screaming_dishwasher_and_the_crumbly_loaf/

https://www.reddit.com/r/ScamHomeWarranty/comments/mij37w/the_fiery_dishwasher_and_the_frozen_mac_and_cheese/

https://www.reddit.com/r/ScamHomeWarranty/comments/mrf6rh/the_pizza_bagels_and_the_sprayed_out_dishwasher_a/

https://www.reddit.com/r/ScamHomeWarranty/comments/krrl7e/the_toothless_dishwasher_and_the_everything_bagel/

https://www.reddit.com/r/ScamHomeWarranty/comments/l27sgx/the_cantankerous_dishwasher_and_the_footlong/

https://www.reddit.com/r/ScamHomeWarranty/comments/k1dxpm/the_involuntary_bluff_on_the_overpriced_dishwasher/

https://www.reddit.com/r/ScamHomeWarranty/comments/k00v7k/the_annoying_dishwasher_and_the_shamrock_shake/

FOLLOW SCAM HOME WARRANTY ON OTHER SOCIAL MEDIA:

youtube: scamhomewarranty https://www.youtube.com/channel/UCQbqCYlLkB93lPgFxAvoOLQ

twitter: https://twitter.com/scamhomewarran1

instagram: https://www.instagram.com/scamhomewarranty/

twitch: https://www.twitch.tv/scamhomewarranty

discord: https://discord.gg/cwTDXcBZ

patreon: https://www.patreon.com/scamhomewarranty

Site for consideration:

https://triviamaker.com/

​

​

View Poll

In the Scam Home Warranty business, the people are represented by two separate but equally lazy groups: The Authorization agents, who deny claims and smoke like chimneys, and the technicians who lie through their teeth to snag a few extra bucks. These are their stories CLICK CLICK

(background) Plumbing is tricky. Most are cheap: you're just rebuilding toilets, snaking lines maybe replacing a leaking pipe, but we deny all the big jobs. Sometimes a customer gets their own tech with some twisted idea of what needs to be done with the plumbing and we deny it, resulting in the customer freaking out. In such cases you scratch your head and wonder if the customer and the tech were in on it or if the tech's trying to rip off everyone involved.

Before me lay the ice cream and other frozen desert section of the dollar store and I was already halfway through my lunch break.

Thinking quickly I grabbed a variety box of vanilla, chocolate and caramel ice cream drumsticks, jogging towards the front of the store to pay for it as fast as possible.

There was a period of time between 6 and 11 mins that followed during which some of the ice cream may have been exposed to boiling temperatures outside racing through town back to the office.

Instead of a dozen faces of joy to greet me instead my phone was ringing as the pandemonium of the middle of summer suffocated the office.

Shoving my headset back on I opened the box to discover I'd gotten the mini-cones.

If I'd put in the extra effort to drive to the supermarket, they would have had the full sized cones. The dollar store only had the smaller kind, unlike Quickchek that didn't carry the brand at all.

These are things I thought of after the fact, so instead of ruminating any longer I took out two for myself putting them on a fresh plate and passed the box down the line of cubicles to other Auth guys also too busy to walk over and grab one for themselves.

Me: (logging back into my dashboard on mute buying time)

Tech: “Hello? Is this auth or not?”

Me: “SHW themadkingnqueen here got a claim # for me?”

Tech: “Claim #, I really hope I have authorizations this time.”

Me: “Yes I'm in auth, are you a plumber?”

Tech: “Yes!”

Me: “Are you at the Smith's house in New Mexico?”

Tech: “Yep, you ready to hear about this toilet?”

Me: “Go ahead, what's the failure.”

Tech: “Won't stop running. Threw a rebuild on there, cost you $200.”

Me: “Your guide price for a toilet rebuild is $200?”

Tech: “No my guide price is $250 but the customer had a $50 SCF.”

Opening up his profile I saw that indeed he was on guide for $250 for a toilet rebuild, something that normally we'd get done for less than half the price. Moving into the dispatch screen I saw why: he was in the absolute middle of nowhere. He had a 50 mile radius, literally our only tech in the system in the area. He was in total control of the situation and I was powerless to stop him.

Tech: “You'd best be getting me an authorization so I can get on with my day this is a two hour drive for me and I spent half that on hold.”

Me: “Yes, auth number when you're ready.”

Tech: “Read it out I got my pen.”

Me: “Auth # for $200.”

Tech: “Thank you, can you get me over to vendor relations?”

Me: “Please hold.”

click

internal auth note do not read: tech price very high but NTIA (No Tech In Area)

Epilogue: I saw that plumber a few more times after that and every time I'd check his guide price, hoping I misread it the first, second time around. For such a remote area of the state we had a lot of customers with bad plumbing. Go figure.

Want more plumbing stories? Check out:

https://reddit.com/r/ScamHomeWarranty/comments/qwogp6/black_coffee_riot_and_the_double_snake_charmer/

https://reddit.com/r/ScamHomeWarranty/comments/qsaiw6/unreasonable_quesadillas_and_the_big_sink_drink/

https://reddit.com/r/ScamHomeWarranty/comments/ofu225/the_terrific_tempura_and_the_deceit_of_the_plumber/

https://reddit.com/r/ScamHomeWarranty/comments/lpsl5k/the_breakfast_crunchwraps_and_the_toilet_trap/

https://reddit.com/r/ScamHomeWarranty/comments/n5jc32/the_watery_hot_coco_and_the_wobbly_toilet/

https://reddit.com/r/ScamHomeWarranty/comments/jlm6sl/the_unflappable_plumber/

https://reddit.com/r/ScamHomeWarranty/comments/knwwwc/the_pipe_dreams_and_the_cheeseits/

https://reddit.com/r/ScamHomeWarranty/comments/nbkadn/the_brown_bagels_and_the_skunky_sink/

https://reddit.com/r/ScamHomeWarranty/comments/mpfbxg/the_cheesedogs_and_the_basement_bathroom/

https://reddit.com/r/ScamHomeWarranty/comments/nn8cev/the_fried_mozzarella_and_the_flex_tape_plumbstake/

https://reddit.com/r/ScamHomeWarranty/comments/jr939g/the_most_expensive_toilet_youve_ever_seen_and_the/

https://reddit.com/r/ScamHomeWarranty/comments/l8h5fw/the_snickers_revenge_and_the_toilet_stoppage/

https://reddit.com/r/ScamHomeWarranty/comments/mj9hre/the_sack_of_nuggets_and_the_twisted_toilets/

https://reddit.com/r/ScamHomeWarranty/comments/lia005/the_special_shower_cup_holder_and_the/

https://reddit.com/r/ScamHomeWarranty/comments/lvbtew/the_rye_bread_and_the_double_sink/

FOLLOW SCAM HOME WARRANTY ON OTHER SOCIAL MEDIA:

youtube: scamhomewarranty https://www.youtube.com/channel/UCQbqCYlLkB93lPgFxAvoOLQ

twitter: https://twitter.com/scamhomewarran1

instagram: https://www.instagram.com/scamhomewarranty/

twitch: https://www.twitch.tv/scamhomewarranty

discord: https://discord.gg/cwTDXcBZ

patreon: https://www.patreon.com/scamhomewarranty