/r/applehelp

Photograph via snooOG

Q&A related to Apple hardware, software, and services. Welcome to r/AppleHelp!

Check our /r/AppleHelp FAQ and basic troubleshooting guide before posting.


Guidelines for Askers

1. Follow up after receiving answers!

Readers attempting to help you deserve thank-you's and upvotes! Also, after finding a solution, please make sure to mark your post using the "edit solved status" (or "flair") button.

2. Questions must be within the bounds of Apple’s EULA.

Certain subjects are not appropriate for /r/AppleHelp, including:

3. Include as many details as possible.

Certain information may be crucial for solving issues. Please make sure to include the following:

4. Please stay calm!

We're here to help, and this is the easiest way for us to do that. Fixing problems over the internet is incredibly difficult!

Guidelines for Readers

5. Be polite and kind at all times.

Rudeness will not be tolerated! Suggesting someone "Google it" is a good example of this. People come here for help, so please don't shove them right back out the door. These posts will be deleted.

6. Answers must be within the bounds of Apple’s EULA.

For a list of subjects inappropriate for /r/AppleHelp, see Guideline 2 above.

7. Keep answers on topic.

Top-level comments should contain an answer to the question(s) in the post. All comments should have some relation to their parent.

8. Do not downvote questions. Do upvote interesting questions and helpful answers.

Downvoting questions you feel are annoying or repetitive is counterproductive. However, if a response is rude, irrelevant, or harmful, please report it.


Filter By Category

Mac (Unsolved)

iOS (Unsolved)

iTunes (Unsolved)

All Unsolved

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Want a Flair?

We have four flairs to offer! PM the Mods with a GCX screenshot (or other proof), and we'll add flair proudly proclaiming your expertise! No rank is an indication that the person is always, or even mostly, correct.

  • Apple Helper: These fine individuals are hand-picked by the moderators as a badge of their expertise, despite not having any formal Apple training. (Please do not request this title. It is granted solely at the moderator's discretion.)
  • Apple Trained: Current or former Apple employees who do not possess a higher level of certification.
  • Apple Certified: Current or former Apple employees who have a certain level of certifications are given this title.
  • Apple Expert: These folks have received the highest level of training Apple has to offer, whether as an Apple Genius, an independent contractor, or an authorized service professional.

Related Reddits


Special thanks for the CSS from its creators at /r/Apple: /u/Xapher19, and /u/gouch23!

/r/applehelp

176,116 Subscribers

2

Able to send iMessage, but I can't send/ receive calls.

I recently dropped my phone in the top right corner. I can send iMessages, but I can't call anyone. Why is this?

1 Comment
2024/10/22
07:23 UTC

1

Factory reset to 18.1 through iTunes?

If I download and install 18.1 RC and let’s say I then factory reset it through itunes, does iTunes pull the download for 18.1 RC?

0 Comments
2024/10/22
07:17 UTC

1

Plz fix this problem

When I turn on MacBook Pro, it shows File flashing with question mark, so I Go to “MAC OS Utility” To Reinstall Mac OS (Mac OS X Lion)

But it shows this error “Additions required to install Mac OS X Unable to download components.”

Plz can anyone help me

0 Comments
2024/10/22
06:55 UTC

1

Need small info about my 15 pro max

Hey everyone, I bought a 15 pro max on swappa, the SN is like LG2QQxxxxx Is it a replacement device or something else? What does exactly LG mean? I couldn’t find this info anywhere.

0 Comments
2024/10/22
06:53 UTC

1

Siri fully disappeared from my iPhone

So for no reason whatsoever, siri just vanished from my phone even though mere minutes ago it was fully working. No siri and search settings, saying “hey siri” doesnt work, holding the power button doesnt work, nothing at all. its almost as if siri was just fully deleted out of nowhere. not even restarting my device worked

My phone is the iPhone 13 running iOS 18.0.1

Edit: well uh… it came back… out of nowhere. just randomly reappeared magically THE MOMENT i post this. apologies!

0 Comments
2024/10/22
06:12 UTC

1

Problem with MacOS on 2015 macbook pro

I have an early 2015 macbook bro 13 inch, and I was trying to factory reset it. For that, I went into the recovery menu and I erased my drive and cleared it. And image of the erased drive is shown below. There is 121gb of space on it.

Drive with plenty of space and erased in correct format

I then went to the recovery menu and hit the install MacOS button and followed the instructions on the screen, along with following the instructions on apple's website. Then, it gave me this error, shown below. I tries running the application again multiple times, and erased the drive mulktiple times, but it still did not work.

Error in downloading MacOS

I am unsure how to fix this. I followed apple's instructions. Can someone please help me? Is it because of how I named the drive Untitled instead of Macintosh HD? How do I fix this?

0 Comments
2024/10/22
05:19 UTC

1

Photos app (macOS/iOS compatibility)

Would there be any compatibility issues with a 2017 iMac running macOS Ventura 13.7 (Photos app version 8.0) and an iPhone running iOS 17.7 or iOS 18?

The 2017 iMac is not eligible to update to a more recent macOS, which limits the Mac Photos app to version 8.0. So, I am concerned about updating iPhone to iOS 17.7 or newer.

Thanks to anyone who can provide any help and insight!

2 Comments
2024/10/22
04:21 UTC

1

UPS Stole my Return. Return box was empty.

What are the chances this works out in my favor?

We need to confirm some information about the trade-in kit you recently returned to Apple. Unfortunately, there was no item inside the trade-in kit we received. For Apple to continue processing your trade-in, please reply to this email with the following information:

A description of the item(s) you included in the trade-in kit.

A description of how you packaged the items inside, and how you sealed the trade-in kit prior to sending it to Apple.

If we don't hear back from you in the next 6 business days, your trade-in may be cancelled and you will not receive your credit.

We apologize for the inconvenience, and look forward to hearing from you soon.

I have pictures of the phone and sealed return box. But did not video me putting it into the box since I had no one else to hold the phone and do it.

The UPS Store I dropped it off at did keep it an extra day.

I dropped off at 2pm 10/16 and UPS did not receive it until night of 10/17.

|| || |10/17/2024 9:12 P.M.|We Have Your Package Arrived at Facility , United States| |10/16/2024 2:34 P.M.|Drop-Off|

Location info: Latest drop off: Ground: 5:00 PM | Air: 3:45 PM

0 Comments
2024/10/22
04:18 UTC

6

Phone was stolen and thieves have access to my apple account.

Hi All,

I recently had my iPhone stolen. Unfortunately for some reasons that were my fault, they were able to gain access to the phone, my apple wallet and other bank and credit card unfortunately.

During this time they changed my password on my Apple ID account.

I have since then been able to close my bank account and report all my cards as stolen, taken control back of my email addresses. I’ve changed all my passwords and gotten a new phone with the same phone number. Signed out of chrome on other devices and deleted all passwords and username information stored in chrome.

Unfortunately I cannot find my 28 digit apple verification code and cannot get back that account according to apple support.

Since I can’t get this account back I’ve also closed my Apple Pay card.

My questions are

Does anybody have any idea if there’s anything anyone can do to delete the account if I don’t have the Apple 28 digit code? Or anything I can do at all to get it back

Did I cover all my bases? Anything else I’m forgetting in order to ensure they do no more damage if they do get to keep the account?

9 Comments
2024/10/22
03:53 UTC

1

How to add WAV files to Apple Music Playlist (via PC and/or iPhone 14 Pro)

0 Comments
2024/10/22
03:46 UTC

1

MacBook Air not connecting to internet

Suddenly my MacBook Air won’t connect to my WiFi. It shows that I am connected in my WiFi network settings but when I open chrome and safari both show no internet.

I have ensured the date and time settings are correct, have updated my DNS server to 8.8.8.8, confirmed that my TCP/IP is using DHCP and have checked my computer for any VPN apps/browser extensions which I don’t see any. When I went into the Apple Store today they were able to get my computer to connect to their network but it’s still not working on my home WiFi. What else can I try or might I be missing?

0 Comments
2024/10/22
03:38 UTC

2

Receiving iMessage notification from existing contact as “maybe”

For some reason, iMessage notifications from my partner (existing contact) are now being sent as Maybe:Partners Name

The notification also states the iMessage is being sent to myself and my Partner, like Messages is creating a group chat.

I’m on iOS18, they are on iOS17. I’ve tried playing with phone numbers (adding +1), deleting the chat, deleting old/turned off travel esims, Siri/Apple AI message setting, etc.

Any insights on how to fix are appreciated.

0 Comments
2024/10/22
02:51 UTC

1

Cant download some apps Iphone 7

Hi, I’m not sure if this is the right place to ask this or if there even is a solution. But I have an Iphone 7 on ios 15.8.3, and I want to download an app but it requires ios 17. But I can’t download ios 17 because it isn’t available for iphone 7. Can I just not download the app or is there maybe some way to work around this?

0 Comments
2024/10/22
02:44 UTC

1

Audio seems to have disappeared on my MacBook Pro 2014

I was installing audio software and the installation froze midway. After a restart, my system seems to have lost audio.

Pressing the volume up and down buttons on the keyboard shows the speaker icon with a cross through it. When trying to access the ‘Sound’ option in system preferences, I get the rainbow spinning wheel and it will not go away until I force quit the application. Opening audio applications such as VLC and Spotify is now extremely sluggish and once they get going, no audio plays.

Can anyone provide some help please on how to regain my audio?

MacBook Pro 15” 2014 High sierra 10.13.6 16gb ram

1 Comment
2024/10/22
02:08 UTC

1

Contact Syncing?

Hi, this is a weird post so I hope I phrase it right. Sorry, I don’t know a lot of details, currently using a iPhone 11 while my dad is iPhone 13.

A while ago my dad came up to me and asked if I changed his phone contact names/picture. I said no as I’ve never accessed his phone like- ever except for taking a photo or two through the lockscreen. (I’ve never known his passwords.)

However, when he showed me the contact name/picture I immediately recognized it as the photo I set for my mom cuz I was a nerdy stupid kid, (Name was some stupid character and a cute picture of a dog.)

Then I saw other contacts being switched. I switched my apple ID email a while ago so my mom should be the only one with access to it, and even then I don’t want my contacts altered on hers. I also changed my email but it should be same apple Id.

Does anyone know why this happened? And will other things be connected-? Will my old saved pictures be synced to his phone?? Can this happen with my new apple plan since I’m connected to my mom’s account? I am over 18 so it doesn’t seem like a parental control thing since why would it only be activating now?

(I hope this doesn’t break any rules.)

0 Comments
2024/10/22
01:14 UTC

2

Dropped my iphone 11 and now i have a black screen. (still vibrates and has sound)

I accidentally dropped my phone will trying to charge it now it's showing a black screen with sound and vibration,

Could it be possible that I broke the logic board or the screen itself?

3 Comments
2024/10/22
01:12 UTC

1

iphone Contacts and Messages are not working

So my friend has two different phones one is an android the other is an apple. Up until now my phone had been working perfectly fine but I have it set to where both the numbers are in one contact. You can switch between them at ease on which phone I need to text. Well the last time I tried to switch back to the android number from the iphone number it just kept on trying to send the imessage to the iphone? I eventually got it to text the android number but not my phone is being very buggy. I have him pinned and whenever he sends me a text it sends me it through the pinned contact and from the same number on my regular message area. Also when I get a text instead of saying my contact name it says his number. I have tried deleting he contact and re making it. I even made the iphone number its own contact and it still does not work. I even tried blocking the Iphone number but if I swipe down on the text when it pops up on the top it bring our phones iphone messages and not the android messages. I am still having these problems and I’m honestly getting so mad and it’s annoying. I don’t know how to fix it. Please Help!

0 Comments
2024/10/22
01:08 UTC

1

Re-instating lost itunes playlist from 5+ years ago, recently discovered on old device

Convoluted explanation, and if nothing can be done I understand

Many years ago I had my playlists set up how I liked on itunes, then I had issues opening itunes on my macbook (wasnt too bothered as I could use my phone), then I had to do a factory re-set on my previous iphone and the itunes library failed on the back up so I lost all my playlists

I've mainly been using spotify since but I have recently had an old Microsoft Surface tablet and found my old itunes from 2018 with the old playlists still there

I currently have a 13 mini iphone, any chance I can sync from the old itunes or am I safer manually recreating my playlists? (although I lost a large chunk of the library stock as well)

0 Comments
2024/10/22
00:54 UTC

1

receiving some messages through email

i’m receiving some messages through my number and others through email even though i have it checked to send and receive to my number only, it’s annoying because the messages that are being sent to my email i can’t see well i’m out unless i have wifi. if anyone knows how to help it would be much appreciated

0 Comments
2024/10/22
00:40 UTC

1

MacBook Pro (2015) showing low battery logo then turns off

This morning my MacBook worked but showed it had low battery even though it had been charging all night. When plugged in it showed 50% battery. Eventually I unplugged it and it turned off. Booted it back up and got to the password screen a couple of times, but now all I get is a large low battery icon then it turns off. I’ve tried all of the reset options (hard reset, SMC, PRAM), booting up in safe and recovery mode, and tried different charges. Nothing has worked. Anyone know how to fix this??

0 Comments
2024/10/22
00:19 UTC

1

Is there a way to delete a workout that I put in manually?

I accidentally started a walking workout while I was at the gym doing traditional training. I tried to manually add the workout in, but I put a.m. and now it thinks I worked out for 13 hours. It’s a new exercise record! Is there a way to delete the workout

0 Comments
2024/10/22
00:10 UTC

1

How do I COPY my MacBook photo library to an external hard drive?

I do not want to transfer the files off the Mac. I just want to make a backup copy. Also, if copying the library involves the “picture folder”, how do I find the “picture folder” on my computer? Thanks for any help!

1 Comment
2024/10/22
00:04 UTC

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