/r/applehelp

Photograph via snooOG

Q&A related to Apple hardware, software, and services. Welcome to r/AppleHelp!

Check our /r/AppleHelp FAQ and basic troubleshooting guide before posting.


Guidelines for Askers

1. Follow up after receiving answers!

Readers attempting to help you deserve thank-you's and upvotes! Also, after finding a solution, please make sure to mark your post using the "edit solved status" (or "flair") button.

2. Questions must be within the bounds of Apple’s EULA.

Certain subjects are not appropriate for /r/AppleHelp, including:

3. Include as many details as possible.

Certain information may be crucial for solving issues. Please make sure to include the following:

4. Please stay calm!

We're here to help, and this is the easiest way for us to do that. Fixing problems over the internet is incredibly difficult!

Guidelines for Readers

5. Be polite and kind at all times.

Rudeness will not be tolerated! Suggesting someone "Google it" is a good example of this. People come here for help, so please don't shove them right back out the door. These posts will be deleted.

6. Answers must be within the bounds of Apple’s EULA.

For a list of subjects inappropriate for /r/AppleHelp, see Guideline 2 above.

7. Keep answers on topic.

Top-level comments should contain an answer to the question(s) in the post. All comments should have some relation to their parent.

8. Do not downvote questions. Do upvote interesting questions and helpful answers.

Downvoting questions you feel are annoying or repetitive is counterproductive. However, if a response is rude, irrelevant, or harmful, please report it.


Filter By Category

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All Unsolved

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Want a Flair?

We have four flairs to offer! PM the Mods with a GCX screenshot (or other proof), and we'll add flair proudly proclaiming your expertise! No rank is an indication that the person is always, or even mostly, correct.

  • Apple Helper: These fine individuals are hand-picked by the moderators as a badge of their expertise, despite not having any formal Apple training. (Please do not request this title. It is granted solely at the moderator's discretion.)
  • Apple Trained: Current or former Apple employees who do not possess a higher level of certification.
  • Apple Certified: Current or former Apple employees who have a certain level of certifications are given this title.
  • Apple Expert: These folks have received the highest level of training Apple has to offer, whether as an Apple Genius, an independent contractor, or an authorized service professional.

Related Reddits


Special thanks for the CSS from its creators at /r/Apple: /u/Xapher19, and /u/gouch23!

/r/applehelp

176,530 Subscribers

1

How do i change the time of reccuring reminders on calendar for only one instance?

Please help me.

0 Comments
2024/10/31
18:23 UTC

1

Ipad stuck on bootloop even after restoring.

My iPad air 4th gen (out of warranty) is stuck in a bootloop

Video : https://imgur.com/a/pa9uc1G

Saw online solutions, restored the ipados version using the Apple Devices app on windows, and still there's no solution. While restoring the ipados, it was unsuccessful the first few times, then went through successfully, but it's still not turning on. Please help.

0 Comments
2024/10/31
18:05 UTC

1

MacBook Pro Locked

Hello! I was recently laid off and my employer let me keep my MacBook Pro. However, I cannot access the computer it says it’s locked by the organization and requires a system key.

I’ve contacted HR who told me to contact IT, but I’m unable to since I don’t have my company log-in anymore for the help desk.

Is there anyway I can unlock/factory reset the computer?

1 Comment
2024/10/31
17:37 UTC

1

maOS 15.1 Time Machine issue when machine is asleep

Since upgrading to macOS 15.1 on my MacBook Pro, Time Machine works fine if the computer is awake, but if the computer is asleep/locked when it tries to perform a backup, the backup fails because some files are "locked".

Anyone else seeing this? Any fixes?

2 Comments
2024/10/31
17:24 UTC

1

Camera only works in Video Mode

Count me confused, after a drop my 0.5x + 3x Camera aren't showing up when I try to take a picture, but when I switch to Video Mode all Cameras are available again.

Does anyone know if this is fixable?

https://preview.redd.it/apsxubull4yd1.png?width=1179&format=png&auto=webp&s=e5d69a28bb538af5580d28e0d7ef06bddd1cd2e5

https://preview.redd.it/4upc1bull4yd1.png?width=1179&format=png&auto=webp&s=0d6ae71331980a80b1aec086787377625190fd12

1 Comment
2024/10/31
16:59 UTC

4

Can I return an iPhone purchased from Apple in another country?

Purchased a new iPhone 16 Pro at an Apple store while in the UK (Manchester) at the weekend as I needed a new phone asap for work and travel as my old phone had packed in and wouldn't turn on.

Anyways fast forward to now, I'm back in Ireland and now wish I went for the 16 Pro Max instead. Does anyone know if it's possible to return this to Apple? Cheers.

8 Comments
2024/10/31
16:26 UTC

1

MacBook Air - screen bust?

1 Comment
2024/10/31
16:09 UTC

1

Apple account phone number reuse

Hey guys! If I delete my apple account, will I be able to use its phone number to sync it to my other apple id?

0 Comments
2024/10/31
15:55 UTC

1

Can a mitm proxy trace airdrop?

I'm on a managed iPad for school and someone sent me an airdrop but changed their name. I was wondering if it was possible for the proxy to detect airdrops and not just safari?

0 Comments
2024/10/31
15:23 UTC

1

Iphone 15 plus freezing/slow

Hi everyone, I recently noticed my iphone has been really slow to respond or apps will just freeze all of a sudden. I tried restarting the phone, that didn’t work. Storage is plentiful. These issues didn’t arise till after I went from ios 17 to ios 18. Now I just updated to ios 18.1, but that still didn’t do anything. I’m thinking of going to my local genius bar, but wanted to see what you guys have to say. Any thoughts.

0 Comments
2024/10/31
15:19 UTC

2

iPad charger type

I recently lost my iPad charger with the block. I want to buy a charger directly from Apple because I have had previous problems with non Apple chargers. What black and chord should I get for a 4th gen iPad Pro 11”.

2 Comments
2024/10/31
15:10 UTC

1

Would I be stupid to trade in my M1 Air for a Mac Mini?

I have a desk with a 27” 4k monitor which I wanted to dock my MacBook into but rarely do. In fact it rarely gets used because can’t be bothered docking it.

Would it be stupid of me to trade in for a new Mini? Just the base one. Would cost maybe £300 if I traded? I should I keep my Air?

1 Comment
2024/10/31
14:40 UTC

0

iphone responded to text without my knowledge

so i woke up this morning and i had some concerning texts from my gf asking “why would you say that, that ruined my night” and i was so confused because we just had a really good night the night before. i looked at my messages and i saw what she was talking about. it looked like how i text, but i have no memory of sending the message. it was a minute after she had sent her last one and i know for a fact i was asleep by then. i see things about “sleep texting” but i’ve NEVER done that in my life and i don’t understand why it would be right after her message, and then nothing else. i definitely don’t understand how i would have been half asleep while also looking for my phone because it wasn’t plugged in and my bed tends to eat my phone a LOT, so i would have to really look around. it just doesn’t add up and i think i have some sort of spyware, malware.

do not reply with “ ipHonES dON’t gET vIrUSes” shut up. yes they do, and my phone was previously jail broken so it’s prone to this shit.

also, do not reply with “was it a message you sent in the past and it just went through?” no. this is impossible considering what the text said, it was too specific to the conversation.

i don’t watch *orn, but i do watch NFL streams in uhh more accessible ways yk, so that’s possible i guess.

i’m not sure, i really wish i just had a camera so i could rule out not sleep texting completely but i’ve never had that happen before and i have gotten spam texts lately so i’m just looking for some advice.

11 Comments
2024/10/31
13:35 UTC

1

How is the Apple Connect API actually used for accessing reports?

So guys, I'm having a lot of trouble trying to access some simple information using the apple connect api. Basically I just need to write a simple script to access the daily number of downloads and deletions that my company app has. Problem is that for some reason I can't access this information for the life of me.
I got as far as understanding that I need to use Request reports API to generate the reports, and after that, use the Read report requests api to find the id of the report that I need, and after that I used the Read reports for a specific request expecting to find some useful information, but nothing that I actually needed.
I feel like I reached a dead end. Does anyone know how do I actually find the information that I need?

0 Comments
2024/10/31
13:19 UTC

1

Notifications go to old phone and not new one?

Hello, i’m trying to solve this super annoying thing of my new phone not getting notifications from calender and such but my old does with no luck. I don’t know what to do, anyone know what causes this and make them all go to the new one and stop getting them on the old one?

6 Comments
2024/10/31
12:28 UTC

1

Simplifying App Publishing to Client Accounts on App Store and Google Play—Looking for Advice!

Hey everyone,

I’m developing a platform that builds mobile apps for clients, and I’m aiming to simplify and automate the process of publishing these apps to the App Store and Google Play Store under my clients’ own accounts or businesses.

I’m looking for insights on:

• The simplest and most automated methods to publish apps directly to client accounts.

• Tools or best practices that can facilitate this process seamlessly.

• Any legal or technical considerations I should be aware of to avoid potential pitfalls.

If you’ve navigated this scenario before or have any advice, I’d greatly appreciate your input!

Thanks in advance!

#AppDevelopment #MobileApps #Automation #AppStore #GooglePlay

0 Comments
2024/10/31
12:26 UTC

1

Mail notifications missing - I only get Lock Screen notifications for private mails, any way to change that to include mails with many recipients as well?

So let’s say a buddy sends me a mail, I get an instant notification including sound and everything.

However for example when I get a notification from my university that a class is cancel or whatever, I don’t get any notification at all. I have to open the mail app and check manually.

Is there a way I can get notified about every email, no Matter the recipients or or who sent it?

0 Comments
2024/10/31
11:18 UTC

1

PDFs Unreadable After Downloading from Cloud+: What Went Wrong?

In recent days, I had to carry out a survey of an electrical system inside a school. I uploaded the blank architectural files to my Cloud+ and took notes directly on my iPad Air (5th generation, iPadOS 18.0.1). Everything went smoothly until I had to download the PDFs with my notes onto my computer. When I opened them, the files were unreadable.

image of how it still appears to me on Cloud+

https://imgur.com/a/5dSoQTF

image of the same classroom after downloading it from the cloud
https://imgur.com/a/4YZfvBz

Can anyone tell me where I went wrong?

0 Comments
2024/10/31
10:07 UTC

1

No access to any old devices, but I want my old apple account back

i’ve made a new apple id, but trying to access my old account has been unsuccessful. correct email and password, but to verify they want to ping a device or text a number i don’t have access to anymore. all i have are my airpod pros that ping occasionally because they think they’re stolen. what do i do here?

3 Comments
2024/10/31
10:00 UTC

1

Account has been disabled in App Store and iTunes, on older phone, but works normally on newer one

hello, i have an iphone 7 with ios 13.3 and i can't use any apple id on it am getting "Account has been disabled in App Store and iTunes" when i try to update an app and nothing happens when i try to download a new one, using the same apple id on my 14 pro ios 16.7 works perfectly fine, I tried another apple id with same results, how can I update and use apps on the iphone 7 again ?

9 Comments
2024/10/31
08:42 UTC

2

Instagram cant access camera/photos

Last night my phone updated itself to ios 17.5.1 and now i cant send/ upload photos to instagram. Has anybody else faced this problem? I couldnt find any solution so far

1 Comment
2024/10/31
07:58 UTC

1

iPhone from china

Thinking of buying an iPhone from china, heard that u cannot do facetime audio, group calls and callkit. What does callkit do and without callkit, can i still use third party apps to make and receive calls when I am outside of china?

4 Comments
2024/10/31
07:28 UTC

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