/r/applehelp

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Q&A related to Apple hardware, software, and services. Welcome to r/AppleHelp!

Check our /r/AppleHelp FAQ and basic troubleshooting guide before posting.


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1. Follow up after receiving answers!

Readers attempting to help you deserve thank-you's and upvotes! Also, after finding a solution, please make sure to mark your post using the "edit solved status" (or "flair") button.

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Certain subjects are not appropriate for /r/AppleHelp, including:

3. Include as many details as possible.

Certain information may be crucial for solving issues. Please make sure to include the following:

4. Please stay calm!

We're here to help, and this is the easiest way for us to do that. Fixing problems over the internet is incredibly difficult!

Guidelines for Readers

5. Be polite and kind at all times.

Rudeness will not be tolerated! Suggesting someone "Google it" is a good example of this. People come here for help, so please don't shove them right back out the door. These posts will be deleted.

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For a list of subjects inappropriate for /r/AppleHelp, see Guideline 2 above.

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Downvoting questions you feel are annoying or repetitive is counterproductive. However, if a response is rude, irrelevant, or harmful, please report it.


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Related Reddits


Special thanks for the CSS from its creators at /r/Apple: /u/Xapher19, and /u/gouch23!

/r/applehelp

171,867 Subscribers

3

New spin on: "Your Apple ID information has been updated."

I've noticed a few posts about this here, but I think I have a new (and perplexing) spin...

Got the following email at my Gmail account today:

Your Apple ID information has been updated.

Dear <my actual name>,

The following changes to your Apple ID, <username I registered in 2007 but have never used>@mac.com, were made on June 27, 2024 at 6:14:56 AM GMT+8:

Apple ID

Email address(es)

If you did not make these changes or you believe an unauthorized person has accessed your account, you should change your password as soon as possible from your Apple ID account page at https://appleid.apple.com

Apple Support

Since I recognized the email and immediately thought it could used for something bad since I've forgotten about it, I went to both iforgot.apple.com and appleid.apple.com and tried to recover the password. At each turn, I got:

This Apple ID is not valid or not supported.

I'm half tempted to set up an iPad I'm about to sell and register a new iCloud just to see if it says it's already taken, but I confess I'm perplexed by the "change your password" and then a "not valid or supported" on an account that was, information act, valid and supported at one time. Has Apple just deleted the account bc it's so old? I can just about guarantee my password was _easily_ cracked back then.

PS I combed through the code of the email and it all checks out. This came from Apple.

EDIT: I was able to register a new iCloud email using the username, but the mac.com variant cannot be logged into, and still gives the same "not valid" error when I try to reset the password.

0 Comments
2024/06/27
13:30 UTC

2

iMassages deleted prior to contact switching to iPhone

I have recently noticed that a contact switched to an iPhone since there was a new blue one after so many green bubbles. OK, I didn't think much of that until I opened the conversation again and realised all but the iPhone messages had been kept. I have iMessage set to keep messages "Forever" and the chat history disappeared across all devices.

Anyone experienced anything similar?

0 Comments
2024/06/27
13:04 UTC

2

Ipad Charging at Capacity

Whenever my ipad m4 reaches capacity, either 80% with the battery feature enabled or 100% with the feature off, it will automatically stop charging then start charging the second after rinse repeat. This is causing the screen to stay on when fully charged and the constant charge sound. Is this just me? or is there some kind of fix? My old 2018 iPad Pro did not have this problem using the same brick and cable.

0 Comments
2024/06/27
12:27 UTC

3

is running 100C normal on my MacBook air 2020?

When I have around 5 low performance tabs on my browser, it reaches these temperatures, peaking at 103C. If I am on zoom with my camera turn on, it is lagging when I try to do anything else on top of it, with the fans being on max.

I have the i5 16gb model

5 Comments
2024/06/27
10:40 UTC

2

IpadOS does not connect to external SSD

Device are Ipad Pro(16.6 OS) and Kingston XS2000 1TB with Exfat file system. I have tried with a straight cable, and via original Apple USB C hub with USB C power intake. The status LED of the disk is lit, and the pad is charging, but SSD is nowhere to be seen in finder window. Is it common that Ipads are useless with external drives?

1 Comment
2024/06/27
10:21 UTC

2

can’t use card in wallet and can’t download apps

this started after i intalled ios18 beta and when i try to add the card it says “(card number)failed.

2 Comments
2024/06/27
08:12 UTC

2

MX Master 3s Polling Rate on Macbook Air M1

1 Comment
2024/06/27
07:44 UTC

1

2fa needed in new location on trusted device?

How come when i login on my trusted device at home i never need to enter a code but when i'm at my girlfriends house i needed to enter my a code to login? Is this due the fact i use a different wifi and my phone being in a different location? Just wondering since google does this, never needed to approve my login until i'm somewhere else.

1 Comment
2024/06/27
07:04 UTC

1

Macbook Pro 15 Inch Retina - Mid 2015 Issue After Changing Battery

Hello everyone, new to this group and I hope I can find an answer to a problem that came up after changing my battery.

After changing the battery everything seemed to be fine but during the break in cycle of the new battery I noticed that the macbook would sometimes wake properly from sleep and sometimes after a while of sleeping it would not wake and show that the battery is dead. The battery isn't draining but just doesn't wake properly. The only way to properly wake the macbook now is to either reset the SMC every time (shift-control-option-power) or have the computer be plugged in. Everything else seems to be working fine.

Not sure if this is a software or hardware related issue. I already reached out and had a new battery sent and it's having the same problem.

Any help would be appreciated! Thanks

0 Comments
2024/06/27
06:27 UTC

1

Apple Pay transfer to debit card instead of bank

Hello I’m 20yrs F and I accidentally transferred money to my debit card instead of my bank account, so I see the positive transaction on my card history but the money hasn’t showed up in my bank account. This is from Apple Pay. Is it just slow or should I request some form from my bank?

1 Comment
2024/06/27
06:21 UTC

1

AirTag lost - hasn’t updated location

Cat had an AirTag on them. Their location hasn’t updated on over 24hours. There are a lot of houses on our street. I understand how the AirTag system works. With that being set, would the best bet to get a new updated location to fly a drone with my iPhone attached to it over the neighborhood hoping the signal updates location? How close does the AirTag needs to be to an iPhone to update?

1 Comment
2024/06/27
06:03 UTC

1

I think my Apple ID was hacked, Find My keeps setting off

I can’t sign out my ID from the setting because I think the hacker changed my password, I can’t reset it either because it just keeps displaying that the email I use wasn’t a valid Apple ID. Now Find My just keeps setting itself off and that whenever I go to settings there’s a prompt to sign in my iCloud.

2 Comments
2024/06/27
05:48 UTC

1

Date & Time user permissions

0 Comments
2024/06/27
05:24 UTC

4

Staff member airdropped explicit videos

Hi everyone, my partner was just at Telstra (we are Australian, Telstra is a phone network provider) The staff member who was assisting my partner told him that he needed to take his phone out the back to get a second opinion. When he came back out, roughly 5 minutes, he handed my partner his phone and he could see that the staff member had airdropped himself our explicit videos!!!!!! Is there a way to find the data of these air drops? Like time stamps, location etc And how can we go about this? Has this happened to anyone else? I am absolutely shocked. Thanks in advance

2 Comments
2024/06/27
05:15 UTC

4

Does changing password log people out of iCloud ?

I have suspicion someone might have logged into my iCloud , would changing my password log them out ? Or is there other steps

2 Comments
2024/06/27
04:48 UTC

4

Exchange newly bought Mac Mini for one with better specs?

At work, you can earn points that you can ultimately redeem for Apple hardware on an internal website. I only have enough points to get the base model of the Mac Mini. I'd like to pay cash to get an upgraded version, but unfortunately the website does not support this.

Is there any way I can get the upgraded version, such as by somehow exchanging the unopened Mac Mini for an Apple gift card and then applying that to the upgraded purchase?

3 Comments
2024/06/27
04:37 UTC

1

shared photo album disappeared

hello! as the title says, my shared photo album disappeared.

i had used my previous iphone to create a shared photo album so that i could access my pictures on my ipad and macbook as well, and moved all the pictures over to the shared photo album.

when i got a new iphone, the shared photo album was still there with all the pictures and videos, but not actually on my new iphone. one day, i tried sharing all the pictures (select all) from the shared photo album to myself on telegram so that i could download the photos / videos and actually have them on my iphone, and the entire shared photo album just disappeared, even on my ipad and macbook. when i was viewing the media on the shared album, i couldn't save them but could share them one by one to whatsapp for example.

is there any way to undo this? could i possibly contact apple and ask if they would be able to look into it? there were over 10k photos and videos from several years on the album so i'd love to get it back. thank you all!

1 Comment
2024/06/27
03:56 UTC

4

Battery Replacement or Upgrade?

I have an I phone 11 I’ve had for a few years now and the max capacity is 74%. I’ve noticed it moving a bit slower and I thought I just need a software update but some people are saying it will slow down when the battery ages. At this point I’m not sure if it’s worth it to buy a new battery or just upgrade since it’s been so long. Does anyone have any suggestions or has anyone replaced the battery in an 11 and found a difference?

2 Comments
2024/06/27
03:21 UTC

2

My iPad won’t turn on even after charging

Not so recently, like a week ago. My iPad was working just fine, it turned on, worked fine, it was a bit slow since I’ve been using it a long time, but that’s normal. But then, comes the day that I wake up, it works normally but I decide to charge since I didn’t charge it overnight. I left it plugged for a few hours, came back and didn’t turn on after that, even when I brought it to a repair shop they didn’t really know what happened to it. It’s a generation 7 iPad. Any help would be greatly appreciated!

3 Comments
2024/06/27
02:56 UTC

3

is the apple 240W usb c charge cable worth it?

hello, my first time here :)), I just wanna ask about the usb c cable I'm going to buy. I wanna ask about the quality of the product before I buy it. I want to buy a cable from a reputable brand like apple, if you have any suggestions, anything will help. thank you very much :))

11 Comments
2024/06/27
02:49 UTC

1

Regional Subscriptions

I need to know if it's ok to change my Apple ID country/region, i mean, im from Latin America and want Apple One with Apple TV+ subscription which is not available here, can i just change region to US and buy gift cards on amazon to pay for it, or is illegal?

If i create an US Apple ID i can use Apple Music, Apple TV+, etc on my main latin american Apple ID?

Thank you for any advice.

0 Comments
2024/06/27
02:26 UTC

0

is there a way to access IPhone with a dead screen.

My IPhone 11 IOS 17 is completely working but i broke the screen. screen can be turned on but is all black and completely unresponsive. i really need the files inside the phone but i already tried connecting it to my macbook but i cant pair it because finder app needs both devices to press trust but i cant press trust becaue my screen is broken. is there a way to access the files (Photos and Notes) without needing to fix the screen? I know the password of the iphone but i dont have any backups icloud backups.

1 Comment
2024/06/27
02:11 UTC

1

How to set up 2 step verification for my apple id

I want to get Stats.fm which is like a app that keeps track off your apple music stats and stuff like that. However to set it up you have to log into apple music which is fine but you need to setup 2 step verification. ProbIem is I have a Samsung using apple music which means I can't set up 2 step for my apple id. Is there anyway to get around this? I tried to create it on my iPad but it auto uses my ipads apple id which is different from the one on my phone. Any suggestions would be great!

1 Comment
2024/06/27
02:02 UTC

2

FaceTime disabled for me on both ends. How to fix?

I just realized the FaceTime option for me to call others is greyed out. They also cannot FaceTime me, but can FaceTime other people. Seems to be an issue just on my phone, never had it before. I can’t find anywhere in settings about this. I’ve restarted my phone. Any suggestions?

iPhone 14 Pro Max iOS 17.5.1

2 Comments
2024/06/27
00:42 UTC

1

Is there a way to migrate passwords/log ins from a third party app to directly onto the iPhone?

Basically I’ve been using Dashlane for log in and passwords. Not long ago the app put a cap on the number of free sites you can use and doesn’t allow editing as an end around.

I’m hoping there’s a way to just migrate them to the passkey in the most efficient way possible.

Also I’ve never manually stored this kind of info on the phone.

Is there an article on this that’s easier found than my attempts?

Cheers

6 Comments
2024/06/27
00:28 UTC

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