/r/applehelp

Photograph via snooOG

Q&A related to Apple hardware, software, and services. Welcome to r/AppleHelp!

Check our /r/AppleHelp FAQ and basic troubleshooting guide before posting.


Guidelines for Askers

1. Follow up after receiving answers!

Readers attempting to help you deserve thank-you's and upvotes! Also, after finding a solution, please make sure to mark your post using the "edit solved status" (or "flair") button.

2. Questions must be within the bounds of Apple’s EULA.

Certain subjects are not appropriate for /r/AppleHelp, including:

3. Include as many details as possible.

Certain information may be crucial for solving issues. Please make sure to include the following:

4. Please stay calm!

We're here to help, and this is the easiest way for us to do that. Fixing problems over the internet is incredibly difficult!

Guidelines for Readers

5. Be polite and kind at all times.

Rudeness will not be tolerated! Suggesting someone "Google it" is a good example of this. People come here for help, so please don't shove them right back out the door. These posts will be deleted.

6. Answers must be within the bounds of Apple’s EULA.

For a list of subjects inappropriate for /r/AppleHelp, see Guideline 2 above.

7. Keep answers on topic.

Top-level comments should contain an answer to the question(s) in the post. All comments should have some relation to their parent.

8. Do not downvote questions. Do upvote interesting questions and helpful answers.

Downvoting questions you feel are annoying or repetitive is counterproductive. However, if a response is rude, irrelevant, or harmful, please report it.


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Want a Flair?

We have four flairs to offer! PM the Mods with a GCX screenshot (or other proof), and we'll add flair proudly proclaiming your expertise! No rank is an indication that the person is always, or even mostly, correct.

  • Apple Helper: These fine individuals are hand-picked by the moderators as a badge of their expertise, despite not having any formal Apple training. (Please do not request this title. It is granted solely at the moderator's discretion.)
  • Apple Trained: Current or former Apple employees who do not possess a higher level of certification.
  • Apple Certified: Current or former Apple employees who have a certain level of certifications are given this title.
  • Apple Expert: These folks have received the highest level of training Apple has to offer, whether as an Apple Genius, an independent contractor, or an authorized service professional.

Related Reddits


Special thanks for the CSS from its creators at /r/Apple: /u/Xapher19, and /u/gouch23!

/r/applehelp

177,677 Subscribers

1

FaceTime calls going through do not disturb

I put my phone on do not disturb at night but FaceTime calls still come through for some reason. I don’t have any emergency contacts or any allowed people who can bypass my do not disturb. What do I do?

0 Comments
2024/12/01
17:20 UTC

1

Changing name of mail account in Mail on iOS or iPadOS

When setting up my Exchange account via the Mail app on Mac, I can both set (and later change) a 'Description', which is shown in the Mail app, and a 'Name', which I assume is the name displayed for any mail recipients.

However, I cannot seem to find the 'Name' setting on mobile devices, i.e. iPhone or iPad. When accessing my accounts, I can only see and change the 'Description', but not the 'Name'. Can anybody help me find this setting on iPhone and iPad as well?

0 Comments
2024/12/01
17:03 UTC

1

Recommend a basic video editing software for MacOS

Hi,

New to Mac.

I need some basic video editing software. I need the following really basic features:

  1. Be able to crop video: highlight a rectangular region of the video to keep
  2. To time-crop: example, say I have a 45 min long video. I want to be able to cut out 12 minutes in the middle.
  3. Draw or write on the video: I want to be able to draw a coloured rectangle and write on it. Like adding a description or hide some irrelevant part of the video.

I see there is iMovie and I can do number 1 in that but not the others.

Isn't there some free software for macOS that will allow me to do this?

I come from Linux where there are lots of free tools to do this.

2 Comments
2024/12/01
16:43 UTC

1

iPhone 16 pro max wallpaper looks washed out

This has really taken the shine off this amazing phone

When I set a wallpaper it looks washed out and desaturated, I’ve tried setting to dark mode, even adjusting the original image to be more saturated

Every time I look at my phone now I don’t think oh wow what a beautiful phone, I think, oh that’s really annoying the image looks so washed out

1 Comment
2024/12/01
16:38 UTC

1

Planning to buy a macbook air m2

Can someone guide me through? im planning to buy an m2 air. im a student and i heard i get a free airpods with my purchase from apple. can someone fill me in on the details? Apple canada

also which gen airpods do i get and can i upgrade those to anc by paying extra?

0 Comments
2024/12/01
16:37 UTC

1

2019 iMac Intel (Seq 15.1.1) not recognizing Scarlett 212 DAW on startup.

Before the OS upgrade, everything worked fine at startup. Now I have to unplug/re-plug my DAW every time to get the OS to recognize where to send the audio signal. I use mackie monitors as my speakers....

Anyone have any experience with this? Kind of a pain in the butt.

0 Comments
2024/12/01
16:14 UTC

2

iCloud Notifications

I've stopped using iCloud for about 2 months, yet I keep getting notifications to my phone number (that I usually pay from), saying that I dont have enough money. How can I stop iCloud from wasting my money and sending me notifications daily?

2 Comments
2024/12/01
15:41 UTC

1

Safari Not Savings My Bookmarks

Hello! First-time Mac user here... I'm trying to save bookmarks on Safari, and remove the default "Favorites" (Apple, iCloud, Yahoo, etc.). But every time I make changes to bookmarks/favorites and then close Safari, none of my changes save. It keeps going back to the "default". I've ensured iCloud settings are set up correctly. I found an old post about this exact issue, but couldn't follow the directions (the post was from two years ago, so maybe things have changed since then?). Any help would be greatly appreciated!

For reference, I have a MacBook Air M3, macOS 14.6

0 Comments
2024/12/01
15:38 UTC

2

Why Does My Phone Randomly Call My Grandpa?

For some reason, my phone keeps randomly calling my grandpa without me touching it. It’s happened a few times now, and I’m not sure why. I don’t have any automation or shortcuts set up, and I’m pretty sure it’s not from pocket-dialing since it’s usually on a table or charger when it happens.

I’ve checked my recent call logs, and it’s always him getting called. Has anyone else had this issue or know what could be causing it?

Thanks in advance!

2 Comments
2024/12/01
15:32 UTC

2

Sudden Massive Memory Spike

I run a few mail accounts under Apple Mail, and under normal circumstances the memory usage may be circa 160-170mb. But intermittently, sometimes every couple of weeks, sometimes every few days.....I get an alert instructing me that my system has run out of memory and please quit some applications. It's always Mail that has suddenly spiked to circa 60-70GB. Crazy!

If I quit Mail and restart it's ok again for days or weeks. No real pattern. I've tried deleting each mailbox to isolate the culprit.....but that hasn't worked. It seems possibly to be a systemic issue......but I can't figure it out. And although I'm experienced enough with Macs...... I'm not wildly fluent on the deeper system workings.

I run Sonoma 14 on a  MacBook Pro 13’ M1 2020

Happy to have any thoughts on this.

0 Comments
2024/12/01
15:25 UTC

1

Voicemail Notification but no Voicemail.

After initialising my Iphone: The voicemail icon on the phone app shows a numberless notification bubble, but it also has “Network Provider Voicemail” with a blue bubble next to it. I cannot erase or clear the notification. Calling it just gives me the normal voicemail service, but there are no messages and calling and hanging up doesn’t remove it. It is an Iphone 16 Pro Max with an German ESim. Only one line active.

Searched Apple Community and Reddit - seems like many people had this issue but all the ways they solved it doesn't solve my problem.

I tried: disable/enable live voicemail, reboot, force reboot, close phone app, deactive provider mailbox and reenable it, leave a message on voicemail and delete it, deactive / reactive Esim line.

:(

https://preview.redd.it/hja9cw6o894e1.jpg?width=345&format=pjpg&auto=webp&s=cf944d76cac7dfd437d4b2622cd81970ccf69016

0 Comments
2024/12/01
15:22 UTC

1

iPhone VIP Email

For years my VIP Email would send me notifications. All of a sudden it’s intermittent, and it’s not just with one Email Address.

Any thoughts? TIA

0 Comments
2024/12/01
15:18 UTC

1

iPad Pro 4th Generation Black Screen

Hello. Hopefully I can get some suggestions or help that would diagnose the ridiculous issue I currently have.

Essentially my IPad as labeled above has refused to charge or even turn on all morning. All of the usual suggestions have been rendered unsuccessful.

The iPad worked perfectly fine yesterday and was able to hold a charge.

iPad is not even recognizable on the MacBook when connected.

Please help!

0 Comments
2024/12/01
14:57 UTC

1

iPad Pro 4th Generation Black Screen

Hello. Hopefully I can get some suggestions or help that would diagnose the ridiculous issue I currently have.

Essentially my IPad as labeled above has refused to charge or even turn on all morning. All of the usual suggestions have been rendered unsuccessful.

The iPad worked perfectly fine yesterday and was able to hold a charge.

iPad is not even recognizable on the MacBook when connected.

Please help!

0 Comments
2024/12/01
14:56 UTC

1

Airpod Pro 2 makes weird noise when on

The sound started today and it is there whether or not i have noise cancelling, it doesn’t increase with volume. It’s not loud but it’s noticeable. It sounds like a shaking buzzing noise.

0 Comments
2024/12/01
13:27 UTC

2

2020 MacBook Pro boot issue

I went away for 10 days and I came home today and went to charge my MacBook Pro 2020. It turns on and the fans get loud and when I go to log in it loads for a second and then restarts. The battery and Mac were completely fine before I left and I have never heard the fans before today. I have tried safe booting and it doesn't help. Any other shortcut methods such as shift + r when turning on fail to work. When I go to reinstall macos it says the Mac needs to be connected to power before it can install yet it is plugged in. Also the Mac instantly dies whenever it is unplugged. Please help.

1 Comment
2024/12/01
12:36 UTC

0

Iphone 13 - Swollen battery and 66%

So this stupid phone has been giving me problems ever since I got it. I got low screen time (2 hours on average), but it always performed like shit.

I bought the phone April 2022 and last few months my battery was just unbearable.

Last week it was randomly turning off at 80% so I checked battery health and it was at 66%. Yesterday I turned it off completely and stopped using it after I saw the battery was swollen. What do I do? How do I even transfer data with it being almost bricked? Or do I just go to a service center and replace battery out of pocket?

Any suggestions are welcome.

3 Comments
2024/12/01
11:39 UTC

1

Stolen iPhone find my iPhone

My iPhone 15 pro max was stolen, I can see the location of the phone in Pakistan using my “find my iPhone app” on a separate Iphone which was logged into the same Apple ID.

However when using the internet find my iPhone iCloud feature. The phone shows up as offline.

Why is this? As I can track it using the app not online.

0 Comments
2024/12/01
11:26 UTC

2

Can’t receive text messages on new iPhone

Hi, so I changed phones yesterday. I had a 14 Pro Max with an eSIM and a physical SIM, I transferred both SIMs to the new phone (16 Pro Max). The eSim is working fine but I can’t receive text messages on the physical one. The text messages are enabled for both SIMs. I can get calls but I can’t get texts. My bank keeps sending me authentication codes that I can’t get. I’ve tried everything, removed the SIM, restarted the phone, turned the line on and off several times but still can’t get texts. I’m sure it’s an iPhone issue because it’s working fine on the other phone. Any advice ? Thx

0 Comments
2024/12/01
11:06 UTC

1

Facetime audio has problems, my voice gets repeatedly cut off

lately when facetiming my family, i have encountered a pretty annoying issue. Everytime i speak the first half of my sentence or more doesnt get picked up by my phone. Also family has said that my voice in general sounds a bit low quality. I have a iphone 11

2 Comments
2024/12/01
11:04 UTC

1

Muffled Audio From Camera Zoom (fix?)

I shot a couple videos yesterday, and the audio quality degrades significantly when I zoom in, and improves when I zoom out (audio becomes incredibly muffled, like I’m holding the phone under water)

Turns out it’s caused by some feature they added that nobody asked for, and as a result it has ruined my videos. Apparently you can disable it by switching from Stereo to Mono in the settings, but I can’t confirm that yet.

Is there ANYWAY I can somehow salvage the video? I assume not but if someone has found anyway to somehow get the original audio back, I’d appreciate the insight.

0 Comments
2024/12/01
10:51 UTC

1

MacOs Sequoia Touch id missing

Hi. I have Macbook Pro 2020. Just updated to sequoia using Opencore and touch id is missing from preferences. Could someone recommend anything? Already tried restarting

0 Comments
2024/12/01
10:37 UTC

1

Photo albums got scrambled after moving from android

I gave my old iphone to my mother, who used to have an android phone (samsung s21).

She had many photos categorized into albums, but when i imported the pictures into the iphone, all the albums got messed up (as there are no albums).

Is there any way to fix it automatically, or do i have to redo all albums by hand?

I have a mac i can use to manage files if needed

0 Comments
2024/12/01
10:34 UTC

1

Iphone 13 pro max drains so much

why my iphone 13 promax 88 battery health is draining fast after i updated it to ios 18.1.1? i tried to turn off all unnecessary things in settings, but still nothing changed. It lasts only for like 3-5 hours and it heats so much even i use social media apps. Can you help me to solve this kind of problem? Thanks!

4 Comments
2024/12/01
10:23 UTC

1

Sky email address not working on iOS Mail

Hi all! My grandmother is having a problem accessing her sky (yahoo) email inbox on the iOS mail app. It works fine on the Yahoo Mail app, but she’s in her 80s and is finding it hard to adapt. She gets a message at the bottom of the screen saying ‘Account error: Yahoo! Details…’, then when you click details, it shows a toast that says ‘Cannot get mail. The connection to the server failed.’ I have tried removing the account in settings and adding it back again but no luck. Does anyone know how I can fix this for her? Thanks!

1 Comment
2024/12/01
09:57 UTC

0

Guess what: the hard disk icons on the finder keep moving

Years go by, and even with Sequoia, I can't stop the hard disk icons on my finder from constantly moving around. (Stack by: None - Sort by: Snap to Grid). I already tried resizing the icons, but no dice. Since nobody seems to give a damn about this at Apple, does any good soul know of a solution to this problem?

0 Comments
2024/12/01
08:43 UTC

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