/r/applehelp

Photograph via snooOG

Q&A related to Apple hardware, software, and services. Welcome to r/AppleHelp!

Check our /r/AppleHelp FAQ and basic troubleshooting guide before posting.


Guidelines for Askers

1. Follow up after receiving answers!

Readers attempting to help you deserve thank-you's and upvotes! Also, after finding a solution, please make sure to mark your post using the "edit solved status" (or "flair") button.

2. Questions must be within the bounds of Apple’s EULA.

Certain subjects are not appropriate for /r/AppleHelp, including:

3. Include as many details as possible.

Certain information may be crucial for solving issues. Please make sure to include the following:

4. Please stay calm!

We're here to help, and this is the easiest way for us to do that. Fixing problems over the internet is incredibly difficult!

Guidelines for Readers

5. Be polite and kind at all times.

Rudeness will not be tolerated! Suggesting someone "Google it" is a good example of this. People come here for help, so please don't shove them right back out the door. These posts will be deleted.

6. Answers must be within the bounds of Apple’s EULA.

For a list of subjects inappropriate for /r/AppleHelp, see Guideline 2 above.

7. Keep answers on topic.

Top-level comments should contain an answer to the question(s) in the post. All comments should have some relation to their parent.

8. Do not downvote questions. Do upvote interesting questions and helpful answers.

Downvoting questions you feel are annoying or repetitive is counterproductive. However, if a response is rude, irrelevant, or harmful, please report it.


Filter By Category

Mac (Unsolved)

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All Unsolved

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Want a Flair?

We have four flairs to offer! PM the Mods with a GCX screenshot (or other proof), and we'll add flair proudly proclaiming your expertise! No rank is an indication that the person is always, or even mostly, correct.

  • Apple Helper: These fine individuals are hand-picked by the moderators as a badge of their expertise, despite not having any formal Apple training. (Please do not request this title. It is granted solely at the moderator's discretion.)
  • Apple Trained: Current or former Apple employees who do not possess a higher level of certification.
  • Apple Certified: Current or former Apple employees who have a certain level of certifications are given this title.
  • Apple Expert: These folks have received the highest level of training Apple has to offer, whether as an Apple Genius, an independent contractor, or an authorized service professional.

Related Reddits


Special thanks for the CSS from its creators at /r/Apple: /u/Xapher19, and /u/gouch23!

/r/applehelp

177,002 Subscribers

1

Switching to an iMac

Hi I am switching to an iMac and I was wondering is it necessary to shut it down and unplug or could I just leave it on sleep just like a MacBook. Thanks

0 Comments
2024/11/12
09:47 UTC

0

Mail app has deleted all my emails from the last 3 months…

iPhone 15 user here. My mail app has bizarrely deleted my emails from the last 3 months. Strangely I have one or two between now and July.

I checked my junk and deleted folder to see if I had accidentally selected all and deleted but they’re not there either.

I’ve got 2TB of cloud storage so that shouldn’t be the issue as my iCloud says it’s got loads left.

Help?

5 Comments
2024/11/12
08:54 UTC

1

CarPlay issues since iOS 18

I’m having a super frustrating issue with CarPlay in my 2023 Range Rover HSE. Ever since I updated to iOS 18.01 about a month ago, CarPlay started to glitch/flicker. This lasted for around 5 days, then magically worked fine for about a week then went back to being glitchy and stayed that way till now.

Thinking 18.1 would resolve it, I updated yesterday, but now it’s worse! CarPlay struggles to connect at all and keeps trying repeatedly. When it finally connects, it’s really glitchy, and if I try to play music, it disconnects again.

I’ve tried all the usual troubleshooting steps and i’m out of ideas and really hoping someone here might have a solution or workaround! Has anyone else faced this issue or found a fix?

2 Comments
2024/11/12
08:04 UTC

1

Iphone notes wiped, not fully backed up and cannot recover them fully. Where did they go? Can i get them back?

All my notes are gone from on my iphone and ipad. I have recovered everything i can from icloud but it wasn't all of it. I tried turning sync on and off again and checking to see if they were backed up to any other email account but they were not.

My recently deleted folder doesn't exist and all my notes from august onwards are gone and others are not as i left them. Is there any other way to get them back or are they gone for good?

I was writing a novel on there and it's gone. Why did this happen and can i get them back?

0 Comments
2024/11/12
07:47 UTC

1

iPhone 11 flashing the apple logo on and off and nothing else

Not sure what to do nothing works it’s just flashing black and the apple logo

0 Comments
2024/11/12
07:10 UTC

1

Migrated to new Macbook. Apple Music only plays certain songs, and won't play any other songs

The music media folder location is the same, I've updated the cloud library, and... nothing. Only some random songs will play, and the rest either just freeze or it will skip over loads of songs until it stops on a random one (which will either play or not). I've tried restarting, I've signed out and back in, I've authorised this computer, I've granted Music full access to my files, the library sync is checked. I really don't know what to do.

0 Comments
2024/11/12
07:07 UTC

1

guys whenever my grandma tries to call someone it automatically skips straight to call failed with no voicemail and stuff

does anyone know how to fix this 😭

0 Comments
2024/11/12
06:49 UTC

1

My read receipts keep turning on

I ALWAYS have my read receipts off, but for the past 7 or so months they’ve been turning on randomly and people have been letting me know. It doesn’t happen after I reset my phone or anything, it quite literally just turns on randomly and I hate it so much. What do I do? There’s not any helpful answers on Google on how to fix this issue

0 Comments
2024/11/12
06:20 UTC

2

my screen keeps randomly turning black! how do I go about fixing this?

when I’m on my phone, the screen will randomly go black while I’m using it, but all the iphones functions still work! like haptics and touchscreen. when I force reset it and leave it to sit for like 10 minutes then it works again but goes black after like a few minutes!! what do I do?

3 Comments
2024/11/12
06:06 UTC

1

How to avoid issues with password protected pages doc being sent via outlook to a Windows computer?

I use Apple products at home. I sent a pages document that has a password via outlook to my work computer that is Windows. Now when I go to open the attachment in an email from my personal email to my work email I see for one thing a PDF document thumbnail is in the email as the attachment instead of a pages document logo. I then get a pop up that says "Acrobat Reader - Adobe Acrobat Reader could not open [page document names] because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded)."

I do not recall ever sending any pages doc this way, password protected or not. How do I gain access to this document at work on a Windows computer?

4 Comments
2024/11/12
05:58 UTC

0

iphone videos and gone after creating a new Icloud?

So I made a new Icloud and noticed that some of my photos and a hidden video was gone. I'm shared with my old Icloud and sharing the Icloud photos + plan just a few minutes ago but my video and photos still aren't back. Do I need to wait a bit for my photo and video to be restored after enabling Icloud photos?

9 Comments
2024/11/12
05:35 UTC

2

Unable to override screen time passcode

A couple months ago I changed my screen time passcode to something and I have no idea what it is and in order for me to update my Face ID or passcode. I’ve spoken to Apple support and they have done seemingly nothing to help so this is my final try before giving up I guess. Does ANYONE know how to fix my issue, every time I try a passcode is just says failed attempt (I’ve tried 12 times and I now have to wait over an hour between each try).

1 Comment
2024/11/12
05:23 UTC

1

MacBook Pro won’t boot into macOS,

Hi,

My 13” MacBook Pro 2019 won’t boot into macOS

Normal startup from off result in chime loop, black screen

Internet recovery downloads but then fails to ‘launch’

Using target disk mode, shows my macOS partition but I cannot mount it on the host machine under disk utility (asks for password when I click the volume then does not mount)

I’ve tried PRAM reset also

I am able get the machine into DFU mode and on Apple Configurator with a host machine to a reset but this is last resort if it even works at all

**I can boot into Windows 11 (Bootcamp partition) absolutely fine using the option key However my macOS partition does not show under Windows explorer

Is there anyway to recover my files? Even from the Windows boot?

Any help at all is appreciated

1 Comment
2024/11/12
05:20 UTC

2

Bought a magic trackpad, is recognized as mouse and has no functionality

After connecting the magic trackpad I can scroll and left click, but can't scroll/two finger/swipe/etc. System settings for trackpad changed the one on my laptop but doesn't change the magic trackpad. Bluetooth did not autoconnect and I had to manually do so.

Oddly I changed the mouse sensitivity setting and it changed the scroll speed on the trackpad. Seems like it's getting picked up as a mouse?

Any clues on getting it properly connected? I have no other mouse software or anything installed aside from a magic mouse

5 Comments
2024/11/12
04:18 UTC

1

AirPods & AirTags Not on Find My After Upgrading my iPhone

Just upgraded from an iPhone 14 to a 16 Pro Max. Same Apple ID.

The problem I’m having is that my AirPods and AirTags are giving me the alerts as if they were tied to another user, like:

“The owner can see its location” “AirTag found moving with you”

However, these devices were purchased new and I have only ever paired them to my devices. My MBP still sees everything on Find My, but not the new phone.

I used Apple’s migration tool with both devices near each other to do the upgrade.

Any ideas? Thanks.

EDIT: The AirPods still work normally via Bluetooth.

0 Comments
2024/11/12
03:46 UTC

0

iPhone 14 locked what can i do

 recently bought an iPhone 14 from an elderly lady who explained that it originally belonged to her son, but unfortunately, he passed away. She doesn't know any of the account information or how to unlock it. Does anyone know how I can bypass the owner lock or fix the phone? I really don't want it to end up as a $300 paperweight. If anyone has a solution that's either free or costs under $10, please share. I'd really appreciate any real advice-don't be shy, just let me know!

6 Comments
2024/11/12
02:49 UTC

0

Is there anyway whatsoever I can download Google play onto an iPad, cuz I’ve scowled the internet far and wide and I haven’t found anyway to do so

The main reason I want to do so is because I have many apps from my childhood that have since been deleted from both stores, on my android tablet. But I want the play store specifically because I can download those old apps through the play store’s settings because of Google data that was stored on like the 4 android devices I’ve had in my lifetime. It’s also for convenience sake considering for the past 4 years I mainly use Apple devices and the other android tablet it at least 7 years old by now, so it’s a little dusty. (If you were wondering the apps I’m talking about are specifically Disney crossy roads, a lion guard game, a random Lego freinds subway surfers ripoff, a decently o,d lion simulator game, and a dozen Cartoon Network games.)

6 Comments
2024/11/12
01:33 UTC

2

Phone says I’m in a different country?

Currently in Kuwait, woke up in a panic because my phone said the wrong time. Turns out that it thinks I’m currently outside of Tokyo. I don’t have a VPN on or anything, how can I fix this?

1 Comment
2024/11/12
01:14 UTC

0

Does anyone still sell M1/M2 Macbooks new? Or is there any way to completely remove/uninstall apple intelligence from an M3/M4 device.

Looking to potentially upgrade, but not sure.

If there is a better place to direct this question, please let me know.

Thank you!

29 Comments
2024/11/12
01:12 UTC

1

Old iPhone 7 says “No Service”, only thing that works is iMessage and Safari

This is like a Sprint era phone I had in 2015, found it after going through my old shit. If you have any idea what’s happening, help a brother out. :)

6 Comments
2024/11/12
01:01 UTC

1

Spilled some liquid on my MacBook Pro’s keyboard

My MacBook Pro is a 2017 model running Big Sur, I spilled some soup that had oil in it but not much, I’d say a tea spoon’s worth and saw some were going into the keyboard. Shut off my MacBook and tried to use towels in between the keys. Recently turned it back on and all keys are working. Am I in the clear?

2 Comments
2024/11/12
00:24 UTC

1

How do I change the look of some icons in my dock?

Hello everyone,

Some time ago, I decided to add some websites to my dock. The icons of these websites seem to have a default mode, as they look like blue circles that mimic the appearance of the Earth from outer space.

Is it possible to change the aspect of these three icons? Are there any websites that specialise in offering icon designs, whether paying or for free?

Thanks in advance for your help.

https://preview.redd.it/jqezcebo5d0e1.png?width=648&format=png&auto=webp&s=a47d1bd65ba1df2b6140485359cbd88c8d913cfb

https://preview.redd.it/7063gehp5d0e1.png?width=2526&format=png&auto=webp&s=de1d5e1612835650d20f092951fe060ac52e8c4a

1 Comment
2024/11/12
00:18 UTC

2

Does the new M4 Mac mini support WOL or WAN ? (Wake on lan)

0 Comments
2024/11/12
00:14 UTC

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