/r/applehelp

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Q&A related to Apple hardware, software, and services. Welcome to r/AppleHelp!

Check our /r/AppleHelp FAQ and basic troubleshooting guide before posting.


Guidelines for Askers

1. Follow up after receiving answers!

Readers attempting to help you deserve thank-you's and upvotes! Also, after finding a solution, please make sure to mark your post using the "edit solved status" (or "flair") button.

2. Questions must be within the bounds of Apple’s EULA.

Certain subjects are not appropriate for /r/AppleHelp, including:

3. Include as many details as possible.

Certain information may be crucial for solving issues. Please make sure to include the following:

4. Please stay calm!

We're here to help, and this is the easiest way for us to do that. Fixing problems over the internet is incredibly difficult!

Guidelines for Readers

5. Be polite and kind at all times.

Rudeness will not be tolerated! Suggesting someone "Google it" is a good example of this. People come here for help, so please don't shove them right back out the door. These posts will be deleted.

6. Answers must be within the bounds of Apple’s EULA.

For a list of subjects inappropriate for /r/AppleHelp, see Guideline 2 above.

7. Keep answers on topic.

Top-level comments should contain an answer to the question(s) in the post. All comments should have some relation to their parent.

8. Do not downvote questions. Do upvote interesting questions and helpful answers.

Downvoting questions you feel are annoying or repetitive is counterproductive. However, if a response is rude, irrelevant, or harmful, please report it.


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Want a Flair?

We have four flairs to offer! PM the Mods with a GCX screenshot (or other proof), and we'll add flair proudly proclaiming your expertise! No rank is an indication that the person is always, or even mostly, correct.

  • Apple Helper: These fine individuals are hand-picked by the moderators as a badge of their expertise, despite not having any formal Apple training. (Please do not request this title. It is granted solely at the moderator's discretion.)
  • Apple Trained: Current or former Apple employees who do not possess a higher level of certification.
  • Apple Certified: Current or former Apple employees who have a certain level of certifications are given this title.
  • Apple Expert: These folks have received the highest level of training Apple has to offer, whether as an Apple Genius, an independent contractor, or an authorized service professional.

Related Reddits


Special thanks for the CSS from its creators at /r/Apple: /u/Xapher19, and /u/gouch23!

/r/applehelp

177,948 Subscribers

1

Recover a deleted ibooks file from ipad

Hello! This is one of my first reddit posts, so i'm not sure if this is the best place for this. Please let me know if there's a better group!

While organizing my ibooks app, I accidentally deleted a file that I had downloaded (an epub from ao3 if that makes a difference). I can't find it in the files app and there's nothing in the recently deleted (I fear I did hit 'delete everywhere' when I did so). I've checked the trash on my entire apple ecosystem. I would normally just redownload, but the author pulled her work from online and there aren't any copies floating around. I'd really like to recover this file if at all possible.

Thanks so much in advance!

2 Comments
2024/12/09
00:07 UTC

1

Can't play sound out of external display speakers

Hey everyone! I just got a new M4 Macbook Pro. I have it connected to 3 external monitors. 2 connections are usb-c (in the macbook) to hdmi (in the monitor), and one is hdmi to hdmi. I am able to select the external monitors as output devices, but when I look at their volume they are shown as maxed out and grayed out. No sound comes out of any of the external monitors, no matter which I select. I have already checked that the external monitors are selected in settings. Has anyone else had this issue?

3 Comments
2024/12/08
23:35 UTC

1

Unable to airdrop or email previously optimized photos from old iphone 5 to current iphone

My family recently found my old iphone 5 from 2016 and there are photos from there that I never thought I would see again and want to preserve, a lot of them were optimised with icloud but they have since been deleted from there so only the low quality versions exist only on the phone.

I still want to save them though, but I am unable to airdrop or email them to myself, just getting an error. Is there a way to solve this?

0 Comments
2024/12/08
23:33 UTC

1

15 Pro over 14 Pro Max ?

Guys, I currently have a 14PM 128gb .. but I have an offer for a little money to get a 15 Pro 256gb .. do you consider it an upgrade or a downgrade? Is the battery much worse on the 15 Pro?

0 Comments
2024/12/08
23:19 UTC

2

Hiding one contact’s messages on an iPhone?

It’s not for anything nefarious. Just that I’m talking abt private stuff with a family member, and her dad is starting to act rly weird; I’m worried he’s gonna go through her messages. We’re talking about him lmao. Anyway, does anyone know how to make her hide her contact messages temporarily (like a toggle? Idk) without deleting messages or anything?? Idek if it’s possible

5 Comments
2024/12/08
23:07 UTC

1

Where can I find an *available product* that will let me mount and read from the "blade" style connector for an apple MacBook Air mid-2011?

For a machine that has been dead for over 4 years, but not yet tossed, I'd like to see if I can mount and read the SDD and then see if I can harvest some old family data off of it (not anywhere else, of course!) before I toss this oldie.

It's a MacBook Air manufactured in mid-2011 (for sure), and sold in 2012. It is Model A1369 which I understand is one and the same as referring to a MacBookAir4,2

Bonus points if you can tell me how or point to to information on how to copy to a backup disk before anything is overwritten or tried to "uncorrupt" it, if it is, in fact, corrupted.

I've been told I really want to buy an "OWC Envoy USB 3.0 Bus-Powered Portable Enclosure" which apparently was specifically made for the 2010-2011 SDDs from Apple just for this purpose.

I dont' think I'm breaking any rules here. This MacBook Air has been in our family since 2012 when it was originally purchased and I certainly can prove it if required. But I'd hope it wouldn't be for such old tech.

8 Comments
2024/12/08
23:04 UTC

2

iMessage delivered status bug

So for about a week now my sent messages don’t show a delivered status under them. However I will still get the read receipt when it is opened. This is an issue with only one recipient, all my other iMessages are normal shown delivered and then read ( if their receipts are turned on). Also should note if their phone is in focus mode I will get the “delivered quietly” status below my sent message. Any suggestions or reason to why this is occurring and with only one recipient.

  • Also turned off iMessage, when sent as RCS delivered status shows.
0 Comments
2024/12/08
22:58 UTC

1

Troubleshooting Old, Slow iMac 2015

Hi all,

My parents have an older iMac. It's a late 2015 model (Retina 4k 21.5", 8GB RAM). The OS is 12.7.6, which I think is as up-to-date on OSes as they can be on that machine. They don't use it for much. Mostly internet access, plus my dad does some light photo stuff (mostly just printing photos).

It has gotten increasingly slow over the years. Like, booting it up takes forever. Launching any application takes minutes. Pretty much any action you take results in the rainbow spinner for a substantial amount of time. I'm confident they have never done anything in terms of decluttering or maintaining the machine.

I'm relatively tech-savvy, but have far more experience with Windows machines.

Does anyone have any recommendations for obvious steps I could take to troubleshoot and speed things up for them? I know there's some way to look at what programs run at startup, etc., but I just don't know how to do it, or what things would be good to disable.

Thanks in advance!

1 Comment
2024/12/08
22:53 UTC

3

Imac problems- keeps showing me an error message.

I've factory reset my imac to prepare to sell it and I've been unable to reinstall Mac os... i keep getting an error message and I've tried almost everything that i could find... can anyone help me?? Apple support sucks and recommend me to take it into a shop... "An error occurred while preparing for installation. Try running this application again".

2 Comments
2024/12/08
20:28 UTC

1

Pairing unuccessful between iphone and macbook

Hi, I am trying to use an app that allows you to control and use your iphone from your pc. It is asking me to pair my iphone with bluetooth. Initially I managed to pair them but it was switching from "Connected" to "Not connected" in a second. After I turn the bluetooth off and on, I am getting the error "Pairing unsuccessful. Macbook Pro is not supported". My macbook runs on the latest macos, same as my iphone 7 (15.8.3 ios). https://i.imgur.com/OQa7uIU.jpeg

1 Comment
2024/12/08
19:59 UTC

1

Backing up a NAS with time machine?

I am looking for help to better back up my photos.

I have two storage devices

  1. Synology DS223 connected via network port.
  • 2 SSD 1Tb in raid 1
  1. QNAP TR-004
  • 3 HDD of 3 TB each on a raid 0, total 9 TB storage.

I set up the QNAP as the Time Machine to backup my files. This works fine for all the files on the computer and Google Drive, and I have also backed up files from an external SSD without any issues in the past.

I added the Synology to have disk redundancy, but I would still like to have a secondary backup via Time Machine; however, Time Machine is not backing up files from the Synology.

any suggestions?

1 Comment
2024/12/08
19:22 UTC

1

Macbook still charging after being removed from charger?

I was charging my laptop and removed the charger at around 80%, since that's what I was told is better for the battery. I put the computer away for a few hours and went to bed, but when I just opened it up again, it says it has 92% battery? I looked over the battery graph and it does show the percentage going up after the charger was removed, and it says 'last charged to 92%'. Did I do something wrong, or is this expected? I've had something similar happen to my phone before, but not as large of a jump as this. The computer is brand new, probably less than 10 charges on it so far. Any help would be awesome, thanks!

0 Comments
2024/12/08
18:56 UTC

1

Apple care question

Wife’s 16 pro refuses to turn on. Tried all the tricks so got with support. Support set an appointment at local Best Buy ( closest Apple Store is 1.5 hrs away and one car situation). What usually happens with this situation and what to expect?

1 Comment
2024/12/08
18:46 UTC

1

Ask without an Apple device

My daughter has an ipad with ask permissions, which go to my email. I can see my email, and login to the icloud attached to it. But I never get an ask permission. Had an old ipad years ago thats been wiped clean and deleted. Ask permissions go....where?

3 Comments
2024/12/08
18:38 UTC

1

Can’t get new phone in upgrade program because it says my phone is not enrolled. Nobody at Apple can resolve the issue. Constantly disconnecting support calls

Back in October I attempted to upgrade to new iPhone 16 however it’s showing my current phone is not enrolled. Despite having an open case, and calling multiple times there has not been resolution.

When calling we have been told the person assigned to the case is “away”. Since calling every day we get escalated to 1 or 2 people before supposedly getting connected to the magical third support person who might help. The only problem is every time we are about to get connected, the call gets dropped and nobody calls us back.

I am in fact in the upgrade program with all necessary documentation from Apple and citizen one.

Has anybody had this issue resolved be able to help or point me in the right direction?

0 Comments
2024/12/08
18:31 UTC

1

Why is safari taking up so much storage?

Safari is taking up almost 5 Gb of storage on my iPad (I only have 32 Gb total) and I can’t figure out the reason why 😭. I tried deleting website history but that barely did anything and I only have 2.2 MB of history so could anyone help me figure out what’s happing?

https://preview.redd.it/sy7lah562o5e1.jpg?width=1409&format=pjpg&auto=webp&s=665552758acd5dcbe2b3b67c71e91f6be5aa03d6

0 Comments
2024/12/08
18:18 UTC

1

How to hide the nav bar in full screen video mode on NBA app for iPad Mini 6?

1 Comment
2024/12/08
17:49 UTC

1

Why does my Ipod show up in sidebar of music app but not in side bar of book app?

Any help would be greatly appreciated, thank you.

0 Comments
2024/12/08
17:44 UTC

2

delete airpods apple account

Hello, I bought 2nd Generation Airpods Pro second hand, but I am told that the Airpods are already associated with an Apple account, but I no longer have any contact with the seller. Does the seller have access to my location? If so, is there a way to delete Airpods from your account?

2 Comments
2024/12/08
17:37 UTC

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