/r/applehelp_betas

Photograph via snooOG

Welcome to /r/AppleHelp_Betas, a place for people running unfinished versions of Apple software to share technical tips, information, and questions. Whether you're coming as an Apple Developer, or a member of AppleSeed's public beta program, you're welcome to discuss and seek answers here!

Check our /r/AppleHelp FAQ and basic troubleshooting guide before posting.


Guidelines for Askers

1. Follow up after receiving answers!

Readers attempting to help you deserve thank-you's and upvotes! Also, after finding a solution, please make sure to mark your post using the "edit solved status" (or "flair") button.

2. Questions must be within the bounds of Apple’s EULA.

Certain subjects are not appropriate for /r/AppleHelp_Betas, including:

3. Include as many details as possible.

Certain information may be crucial for solving issues. Please make sure to include the following:

4. Please stay calm!

We're here to help, and this is the easiest way for us to do that. Fixing problems over the internet is incredibly difficult!

Guidelines for Readers

5. Be polite and kind at all times.

Rudeness will not be tolerated! Suggesting someone "Google it" is a good example of this. People come here for help, so please don't shove them right back out the door. These posts will be deleted.

6. Answers must be within the bounds of Apple’s EULA.

For a list of subjects inappropriate for /r/AppleHelp_Betas, see Guideline 2 above.

7. Do not downvote questions. Do upvote interesting questions and helpful answers.

Downvoting questions you feel are annoying or repetitive is counterproductive. However, if a response is rude, irrelevant, or harmful, please report it.


Filter By Category

Mac (Unsolved)

iOS (Unsolved)

iTunes (Unsolved)

All Unsolved

All Solved


Are you Apple Certified? PM the Mods with a GCX screenshot as proof, and we'll add your flair, proudly proclaiming your expertise!

Common certified titles:

Developer Apple Developer
AppleSeed Apple Public Beta Tester
ACA Associate
ACMT Macintosh Technician
ACSA System Administrator
ACSP Support Professional
ACT Trainer
ACTC Technical Coordinator
FRS Family Room Specialist

Related Reddits


Special thanks for the CSS from it's creators at /r/Apple: /u/Xapher19, and /u/gouch23!

/r/applehelp_betas

766 Subscribers

1

R/applehelp

I’ve been trying to create a new Apple ID in Canada to play some games that require you to be in that country and I keep getting the same message “cannot create account at this time” I can’t find what the issue is changed WiFi network, restarted iPhone tried on pc on Mac on every device in my house and it still won’t work. Is it a problem with my phone number being in the U.S or do I have to contact customer support to get my email fixed?

0 Comments
2024/04/28
16:14 UTC

1

airpods are near but ping won't work

i lost my airpods in my house and i literally checked every corner of my room, emptying out my dressers, emptying out the trash, etc... i know they are charged because the location keeps updating.

i keep trying to use the ping thing on the "find my" app but it's not connecting.

any suggestions on how to go about this :,)

0 Comments
2024/04/27
22:01 UTC

1

Macbook changing date and time at library ?

My macbook changes the date and time eveytime I go to this one library, Although as soon as i bring my laptop anywhere else it goes back to normal. I had to re locate my library to another so it doesn’t do this, but does anyone know why? Is it the wifi or something i’m super confused!😞

0 Comments
2024/04/25
12:46 UTC

0

iPhone 14 Pro Max running slow

I had this phone for 3 years now, the battery life is still normal and i have plenty of storage, my wifi is also normal too. My phone wasn’t slow last month but now out of nowhere the loading speed just got slower. And my battery is dying faster than usual. What should i do?

Im running iOS 17 beta developer.

3 Comments
2024/04/24
03:21 UTC

1

iPhone 13 camera issue

Does anyone feel that iPhone 11 camera is much better than iPhone 13 ( front camera). 13 pictures are over sharpened while the 11 are smooth. How to fix this ?

0 Comments
2024/04/11
21:32 UTC

2

my phone screen keeps on turning black with a loading screen

My phone keeps on turning black and with a loading symbol on it. Everytime it stops it takes me back to the lock screen and when I try to unlock my phone it keeps on going back to the black loading screen. This has happened before, but usually I just delete some photos or whatever and it stops, but now it's not even allowing me to unlock my phone. I don't know what to do

0 Comments
2024/04/01
00:59 UTC

0

Why do some USB to C cables fit snugly, and others are very loose ?

iPhone

I have an IPhone 11 and am having great difficulty finding the right cable to use in the car for Carplay.

Carplay is extremely touchy... needs a very snug cable connection to work reliably.

I have quite a few USB to C cables and every one of them fits very loosely to the phone. (easy to jiggle from side to side...) I also have many cables that fit from the phone to a standard brick charger. (not USB ) Every one of those cables fits very tightly to the phone (no jiggle whatsoever...)

So is there a standard or what ? Why do some C connections fit so tightly and other C connections feel so loose ? More importantly, where can I find a USB to C cable that will fit very snugly ?

Any help would be greatly appreciated. This is driving me crazy !

0 Comments
2024/03/28
16:25 UTC

2

My FaceTime reactions stopped working randomly :(

My FaceTime reactions stopped working. I tried restarting my phone and nothing has happened and I have the latest software. Pls let me know if there’s anything I can do to fix it, thank you :)

0 Comments
2024/03/22
20:31 UTC

0

Apple is sure quiet. No new betas?

:O

2 Comments
2024/03/20
13:53 UTC

1

IPhone 14 Pro Max unresponsive, force restart doesn’t work, not detected by MacBook

Context: was on instagram, left my phone to go to the bathroom. When I came back, it was turned off. I put it to charge, and it did not turn on. Followed all of the relevant steps online ( force restart, volume up, volume down, hold power button - this was done multiple times - but no luck). Connected it to a MacBook, and it doesn’t show up in finder. Force restart when connected to mac, no luck. Even when connected to plug, no luck.

I haven’t ever dropped this phone, or put it near water - I’m quite sure that there has been no physical damage to it.

I’m lost now, as I haven’t done a recent backup so I’m possibly going to be losing all of my recent travel photos.

Help?

0 Comments
2024/02/27
17:20 UTC

1

IPhone 15 isn't working after 17.3.1 update

0 Comments
2024/02/26
09:32 UTC

1

Anyone knowing how to remove the microphone bubble that shows up on my desktop

0 Comments
2024/01/26
14:06 UTC

2

[iOS 17.3 21D5044a] cellular data not working since update

pls let me know if i'm posting this in the wrong sub. i have an iphone 11 and have been apart of the beta program for years. a couple of days ago, my phone did an automatic software update to 17.3 (still have this currently). ever since update, i can still call out, receive calls, and use iMessage but my cellular data isn't working, can't access the internet, apps won't load, and i can't send/receive sms texts. i called my carrier and they said there is no issue with my account - i have unlimited talk, text, and data. my billing cycle begins on the 1st of every month, so i checked my usage to see how much data i've used this month and i've only used about a quarter # of GB that i normally use in a month.
i have tried:
- turning cellular data on and off
- toggling airplane mode on and off
- reset my network settings
- looked under vpn and device management to find the beta file and delete it but it was not listed
- turned my phone on and off (shut down and a manual restart
- checked my sim/esim (taken out and put back in)
- and finally factory reset my phone, per the advice of apple customer service (they said this would remove the beta program from my phone) - it did not
nothing has fixed this issue and apple support pretty much threw up their hands, said they've tried everything, and there's nothing else they can do. if anyone else has this issue, had this issue and was able to fix it, or can tell me how to remove the beta program and back up from a previous version, please let me know! if i didn't touch on something and anyone needs further info, please ask! thank you (':

2 Comments
2024/01/17
08:01 UTC

1

security question about apple books on family plans

when you are on a family plan can family members see what you have downloaded into your library if you have not purchased it just download it (sorry if i am wrong and you don’t even share library’s with family members)

0 Comments
2024/01/05
23:41 UTC

1

Old IPod photos… Can I get them back on my computer?

Hey!

My old iPod(2006) has many photos with some good memories with my family. My old pc was broken years ago and got repaired, but the technician forgot to save my photos and restored my pc… so this is the only chance for me to get all those photos back…

Is there any ways… ?

0 Comments
2023/12/26
19:39 UTC

1

AirPods Pro Help

So I just got my very first pair of AirPods ever, and they are starting to get on my nerves. Without touching it, the AirPods keep pausing my music every 5-10 seconds and I have no clue what to do. I have the ear detector thing turned off as well. Is there really anyway to fix this on AirPods Pro?

0 Comments
2023/12/25
17:46 UTC

1

Help for boot keys are not working

I have a MacBook Pro 2010 and the boot keys are not working I i’m trying to boot into network install mode, but it’s not working. just showing me a white screen.

0 Comments
2023/12/05
21:29 UTC

2

How would I determine if my phone is running a beta that I didnt install??

How would I determine if my phone is running a beta that I didn’t put on here. I keep noticing that website I’m redirected to all have .ai, or extra letters like m. Prefixes. I’m in US, so no reason for INTNL sites. I’ve gone through my settings 100x in last month and no one at the Apple/ATT stores or online can help. I feel like I almost need someone proficient in code to help. Oh, and I’ve been sent various times to the actual developer versions of sites. Apple, being one.. separate password I didn’t know. Just oddball shit. I had an Apple rep tell me once that the system settings blue arrow should rarely show but it does almost constantly. And she saw the list of settings and was baffled. Any help or directions to help are massively appreciated.

5 Comments
2023/11/07
10:47 UTC

1

Diagnostic check gets immediately stuck on Checking Your Mac. Recent Ventura Beta. How to fix?

0 Comments
2023/11/07
06:25 UTC

1

App link loading

Everytime I get sent a link on iMessage like a tiktok or YouTube video. I click the link and it brings me to safari or the AppStore. Then I click the app and it leads me to no where. My friend that gets the same link it directs him straight to the link within the app. How do I change this in settings?

0 Comments
2023/11/01
20:20 UTC

1

Apple gallery

Hello, I'm a 19 y/o girl and I'm not too good with phones.. I am currently switching from my Android to an Iphone and my gallery pictures are scattered with the wrong dates.. How do I fix this? Thank you in advance. (also, I can't log into my apple-ID but that's a problem for another day)

0 Comments
2023/10/22
08:56 UTC

1

Contacts and Calendar not working together

Adding an anniversary to a contact card and not seeing that anniversary on my calendar.

Asked support but they said that due to being on a beta version they could not offer any support.

iOS 17.1 (21B5066a) Model: MR3X3ZD/A

0 Comments
2023/10/13
18:48 UTC

1

Apple watch wont turn on

Im having problems with my Apple Watch series 7 (GPS). It won’t turn on. It has been dead for months. When I first got it, I only used it for a few weeks before leaving it in my bedside drawer for months. It worked perfect before and I never got it wet or even had it on outside. I put it on the charger and nothing happened, even after hours. I tried a different charger and block both USB-C and everything was an apple product. I tried holding down the 2 buttons at the same time on and off the charger and nothing happened. I tried just holding down the power button as well and it’s still just a black screen. I tried everything I saw on YouTube. Screen is still black. No green or red bolt. No Apple logo or noises just always a black screen. I have no damage to it never dropped it I barely used it. I texted Apple customer service on my phone and scheduled a repair appointment with geek squad at best buy recommended through Apple as an Apple authorized service. Unfortunately they were unable to boot it up. They tested my block and my 2 chargers and they both worked perfectly. They couldn’t diagnose the problem with the watch. They tried fast charging and some power thing. They said they don’t see anything damage to it. They told me to recontact Apple Customer Service because they were unable to solve the problem I’m having. I contacted Apple Customer service and they wanted me to send it in. Their repair estimate was $324 and they said it could be more if they found anything else wrong with it. I said no thank because thats basically the price of it and i’m better just buying a new one. I really don’t want to buy a new one when I have this one that’s barely used. Any suggestions, ideas or know what problem I’m having.

0 Comments
2023/10/13
04:29 UTC

1

Anyone knows how to download/Use codelite in MacOS Ventura 13.3?

Hi, I’m trying to download codelite for school in a MacOS Ventura 13.3. Could anyone help me doing it. It seems that the versions I’ve tried to download are for Sonoma.

Thanks!!

0 Comments
2023/10/11
15:47 UTC

1

Ma famille voit un album partagé IPhone qui n’existe plus.

Bonjour, il y a quelques années j’ai dû partager un album sur l’application photo de Iphone avec ma famille. Et je ne veux plus du tout qu’ils puissent le voir. Cependant, cet album et les photos qui étaient dedans n’existe plus, je les ai supprimées depuis très longtemps de ma galerie. Comment c’est possible que ma famille voit toujours les photos alors que je les ai supprimées il y a longtemps? Et surtout comment je fais pour supprimer un album partagé qui n’existe plus dans mes photos?

0 Comments
2023/10/02
07:15 UTC

1

Please help

l used to have developer options on my iPhone running 17.1 but now I don't after resetting my phone I would like to get them back and also I updated my AirPods 2nd gen to a beta 6a300 firmware but since then I haven't had the popup animation for my AirPods I need a fix if anyone has any answers

8 Comments
2023/10/01
22:40 UTC

1

AirPods weird behaviour

My MacBook [Pro] (2020 Model, Intel, running macOS Sonoma).

When i connect my AirPods [Pro 2nd Gen] to it, the quality feels lower and i cannot switch to adaptive and noise cancellation modes. But when i put both the AirPods in my ear, they work perfectly fine.

0 Comments
2023/09/24
09:36 UTC

2

Beta software switch gone

Loaded the RC version of iOS 17 over the weekend. This morning the beta switch is no longer showing. Anyone else experienced this? I was used to old way of doing beta software so this is new to me. Did not expect the toggle to dissapear. I’m installing public iOS 17 on my work phone. I see it’s missing on that one also.

0 Comments
2023/09/18
17:22 UTC

1

Broken computer screen

My brother just gifted me his old MacBook Pro, he said the screen is broken but i can connect it to a monitor via HDMI and use it normally. The computer turns on and i can hear the starting sound whenever I turn it on, the problem is just that it won't connect with the monitor i've plugged it into(HDMI). I've tried different cables and different monitors/screens/tvs. Has anyone else ever encountered this problem?
Thank you in advance:)

0 Comments
2023/09/15
11:12 UTC

1

iOS 17 Beta 6 issue

ever since I downloaded the latest beta my phones been a little bugged out. I’m unable to download the latest public beta 6 and my apple wallet doesn’t work at all since updating. is anyone else having these issues? is there a way to fix it or do I have to wait until the official iOS 17 drops? I’ve done just about everything I could to fix it with no avail.

0 Comments
2023/09/11
18:54 UTC

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