/r/applehelp_betas

Photograph via snooOG

Welcome to /r/AppleHelp_Betas, a place for people running unfinished versions of Apple software to share technical tips, information, and questions. Whether you're coming as an Apple Developer, or a member of AppleSeed's public beta program, you're welcome to discuss and seek answers here!

Check our /r/AppleHelp FAQ and basic troubleshooting guide before posting.


Guidelines for Askers

1. Follow up after receiving answers!

Readers attempting to help you deserve thank-you's and upvotes! Also, after finding a solution, please make sure to mark your post using the "edit solved status" (or "flair") button.

2. Questions must be within the bounds of Apple’s EULA.

Certain subjects are not appropriate for /r/AppleHelp_Betas, including:

3. Include as many details as possible.

Certain information may be crucial for solving issues. Please make sure to include the following:

4. Please stay calm!

We're here to help, and this is the easiest way for us to do that. Fixing problems over the internet is incredibly difficult!

Guidelines for Readers

5. Be polite and kind at all times.

Rudeness will not be tolerated! Suggesting someone "Google it" is a good example of this. People come here for help, so please don't shove them right back out the door. These posts will be deleted.

6. Answers must be within the bounds of Apple’s EULA.

For a list of subjects inappropriate for /r/AppleHelp_Betas, see Guideline 2 above.

7. Do not downvote questions. Do upvote interesting questions and helpful answers.

Downvoting questions you feel are annoying or repetitive is counterproductive. However, if a response is rude, irrelevant, or harmful, please report it.


Filter By Category

Mac (Unsolved)

iOS (Unsolved)

iTunes (Unsolved)

All Unsolved

All Solved


Are you Apple Certified? PM the Mods with a GCX screenshot as proof, and we'll add your flair, proudly proclaiming your expertise!

Common certified titles:

Developer Apple Developer
AppleSeed Apple Public Beta Tester
ACA Associate
ACMT Macintosh Technician
ACSA System Administrator
ACSP Support Professional
ACT Trainer
ACTC Technical Coordinator
FRS Family Room Specialist

Related Reddits


Special thanks for the CSS from it's creators at /r/Apple: /u/Xapher19, and /u/gouch23!

/r/applehelp_betas

810 Subscribers

1

iphone 12 pro got new fault after battery replacement by apple authorized service centre   

0 Comments
2024/11/08
08:00 UTC

1

How to Uninstall beta

Is there anyway to Uninstall a beta update? I am having issues with it kicking me out of apps. I have a newer mac too so if hooking up is necessary I can do so. I also want to keep my photos thanks.

2 Comments
2024/10/13
01:14 UTC

1

iPhone 15 Pro iOS18.1 beta 6 stuck in DFU mode

after forgotting to charge overnight and my battery drain to 0% my phone doesn't turn on. By 3uTools and iTunes my phone is in DFU mode. Been on charger for about hour and still no luck to start. Anyone with similar issue? Tryed to exit DFU (Vol+, Vol- and hold Power button for about minute) nothing happen. Device is not jailbroken. Try to restore via 3uTools and iTunes. Restore show as complete and after device restart still been detected in DFU mode

1 Comment
2024/10/10
14:11 UTC

2

AirPods issue

Anyone having issues with AirPods becoming forgotten by your phone of their own accord?

I’ll re pair the pods to my phone and they disconnect after a few seconds completely. Having me to go into Bluetooth directly and pair them again

I’ll get lucky every now and then where it’ll last me a few hours or even the whole day.

3 Comments
2024/10/03
04:10 UTC

2

Weatherkit bug in 18.1?

I'm running the 18.1 beta on my iPhone 15 Pro. I'm in Boston and have my Weather app set to use my precise location, but lately I've been getting excessive heat in my area warnings, and when I check they're for San Francisco. I can't find any setting to sort this out.

Any advice (other than shutting off notifications) would be appreciated.

0 Comments
2024/10/02
22:45 UTC

1

Mac autoclicker stuck

I have a Mac air and I download the murga autoclicker and it is stuck in one place, I can't type in my password since it highlights the password

0 Comments
2024/09/27
23:15 UTC

1

Trusted phone number long gone

Im trying to open my old account, i know my password and my apple account is connected to my gmail acc but its asking me for my trusted phone number that i had in 2021 that already expired and was thrown years ago, is there someway i can use my gmail account to access my old apple account back? Or how do i recover my old account back?

1 Comment
2024/09/25
17:04 UTC

1

iOS18.1 "wrong credentials' iCloud 

Since Friday, iOS 18.1 beta 4 keeps saying that my iCloud password is wrong. Continuously. This even escalated even further when I was trying to set up a new iPhone.

Post here: https://www.reddit.com/r/applehelp/comments/1flxk7w/comment/lo730b9/?context=3

My Mac, on macOS 15.1, everything works okay. On my iPhone 15 Pro Max and now 16 Pro Max, iCloud is completely out of sync as it thinks the password is wrong - but in fact, it is correct.

Has anyone experienced a similar problem since Friday?

I hope a new beta release will fix this.

0 Comments
2024/09/23
08:44 UTC

2

deleting ios 18 beta

I had downloaded the 18 beta a few months ago and it was working properly (i didn't update to 18.1+ betas) but since the public release my phones been lagging a lot and apps keep crashing, every time i try downloading the public one it says there's an issue. I searched it up and it said i had to go to VPN and Device management and remove my account but when i went there, there was no account and when i clicked add an account and put my email it said this is already in use. please help im trying to delete the beta and install the public version. I'm on iPhone 14 Pro

7 Comments
2024/09/22
09:21 UTC

1

Does anyone else’s Siri in 18.1 break after typing to Siri “translate” and adding a quotation mark at the end?

0 Comments
2024/09/09
16:36 UTC

1

Apple disclosing information

When random people call my number, it'll display my full name and the city I am located in. I'm unsure as to why this happens, it'll show when I call them as well. I literally don't know why this happens, I don't have their numbers saved and they dont have mine saved. It'll literally just display my number and then my location & full name under it. (I have a iPhone 14 and luse AT&T)

3 Comments
2024/08/25
14:00 UTC

1

Prompt for mail password constantly

I’m running the latest Dev beta on a MBP M1 Pro 16 in. Everything is running smoothly except I am constantly prompted for my mail account password. If I type in the password from the notification, I get an error message. If I enter the password through settings, it will usually let me take the account online. I’ve deleted the account and re-added. I’ve checked security on the mail provider (outlook). I’ve seen a few older articles about similar problems and followed the advice. (Delete/re-add). Someone did suggest “resetting” the mail app, but I haven’t quite figured out how to get that done exactly. I was going to submit a feedback ticket but wanted to do some research first. Any thoughts? Also, I have no issues on my phone, ipad, or web browser.

1 Comment
2024/08/22
02:01 UTC

1

My iPhone 11 Pro’s camera just freezes from time to time and I have endless restarts.

My iPhone 11 Pro’s camera freezes from time to time. I tried restarting the phone or recovering it in iTunes. The latter helped but just for a short while. I have also this thing when my iPhone restarts without an end. It shows an Apple logo then turns off and it can last for 8 or more hours. It happens usually at night and I guess it has something to do with my phone trying to update unsuccessfully. I have plenty of free space. Possibly it’s because of my almost dead battery, but it’s just 73 percent, I guess, it’s not that bad right?

Here’s the link for the video with the camera issue

https://youtube.com/shorts/l21AqdWrA-o?si=WibTyJ3-q4SPPIWF

0 Comments
2024/08/20
07:16 UTC

2

ios 18 freezes my emojis

hi! im using an iphone 15 plus and i recently updated my phone to ios 18 beta. the emojis are stuck in this way and wont change no matter what i press 😭 its rly frustrating cus i can’t use the emojis i wanna use without searching them up. please help

6 Comments
2024/08/02
17:51 UTC

1

IOS 18 Audio Problems

I updated to the newest beta of IOS 18 and I’ve had some problems with audio.

Firstly, my volume slider in my control center is greyed out and unchangeable after pausing music and doesn’t change until I go to an app like TikTok or YouTube that play audio automatically. Instagram doesn’t count for some reason.

Additionally, whenever I wake up my phone screen after locking it, whatever music I have playing is immediately paused for some reason. Any help is much appreciated.

0 Comments
2024/08/02
14:28 UTC

1

The Apple intelligence and Siri waitlist is taking too long, it’s been 36 hours and people are telling me they got it in the span of 5-10 minutes, what do I do?

My device region is the USA, Device language is the USA, Siri language is the USA, store region is in the USA, what else can I do?

11 Comments
2024/07/31
06:35 UTC

1

Apple Books - Audiobooks not Syncing correctly

I am stuck with some of my downloaded books not syncing correctly. A book that imported correctly to my library on Mac (7h of audio), only syncs to my iPhone as 4min audio. And I just can't find a way to make it work... All the sync is switched on in iCloud, but I sync them via cable anyway. Books downloaded as singular file seem to work, but books downloaded as chapters are not syncing correctly.

My suspicion is either:

  • Books that are downloaded as individual chapters only carry over the first chapter to the iPhone (why?!)
  • iPhone runs on iOS18 Beta, while the Mac is still on Sonoma 14.5, which may be causing the issue (?)
  • something else entirely, that I am unaware of...

Anyway, any input, helpful articles or advice how to sort this out would be much appreciated!

Thanks.

0 Comments
2024/07/30
13:44 UTC

2

Problems with Markup

Currently running iOS 18 through public beta. I have an image I’d like to add text to, however I can’t seem to change the font color. I can change every other aspect about the text, such as size, strike through, font, etc., but when I go to color, there is no way to get back out of the menu. No “x”, “close”, nothing. I tried hitting “done” at the top right, and it just takes me back to the photo as if I was done editing, and keeps the text the default black color.

3 Comments
2024/07/29
14:45 UTC

1

Please help

Today I was in the control center and then I accidentally turned on translate. I tried to shut it off but it didn’t work. And it kept showing stuff about translate in the circle in the top of my screen NON-STOP. So I looked up some tutorials but there was barely anything and nothing worked. Please help me Reddit. (Iphone 15 pro iOS 18)

0 Comments
2024/07/29
02:04 UTC

1

Beta Update

Here’s the original post since I can’t upload photos.

https://www.reddit.com/r/applehelp/s/Y3eV52lGwg

0 Comments
2024/07/28
18:49 UTC

1

Photos having major issues across apps with iPhone 14 Pro with IOS 18?

For the last 4-5 days, I've been having a lot of trouble with my photos and videos. My photos have loading noticeably slower in the Photos app, which I am assuming is just a matter of them not being synced with iCloud. I figured at first that it may have had something to do with the fact that my photos were syncing with my iPad Air, so I stopped syncing with it but it has had a marginal effect on my issues, if any at all. I've also tried switching off of the developer and public betas, but it hasn't had any noticeable effect.

However, I've been having simultaneous other issues, such as when I try to manage the syncing of photos in the iCloud section in Settings, the entire app will freeze and I have to force close the app. In addition, my camera app will open but sometimes not load the camera itself, and when it did I would sometimes not be able to use features like zoom.

Also, apps that I can import/send media through like Instagram, Twitter, Discord, and CapCut have been completely unable to retrieve any media. The tab to pick what media you want to send will pop up but it will just be completely blank.

Does anyone know why this may be happening or what I could do to further diagnose this issue? Please let me know and thank you in advance. :)

0 Comments
2024/07/23
02:21 UTC

1

Trying to transfer data from broken iPhone 13 Pro Max with a broken LCD screen to a replacement iPhone 13 Pro Max

ORIGINAL POST: https://www.reddit.com/r/iphone/comments/1e877a9/need_help_transferring_data_from_broken_iphone_13/

Hello,

I am in a bit of a struggle right now, and it's kinda a twofold situation. I have an iPhone 13 Pro Max running iOS 18 Beta (I think it's developer beta 3 or 4) with AT&T service. My iPhone is cracked on both sides. I was using my phone on Thursday morning and the LCD screen randomly turned yellow and I cannot see anything on the screen. I didn't know what was going on, and I initially thought it was a software issue the beta, so I just used Siri to power off and power on. But when I powered it on, the screen was still yellow. I tried to hard reset (Volume Up + Volume Down + Power Hold), but still, the screen remains yellow. I know it's not the actual screen, as I can see the time on the top left and it's in the upper middle on the lock screen, and it looks like the LCD kinda snapshotted when I was on my phone typing something (I can kinda see a keyboard) and now the screen is frozen on that with a tremendously strong yellow tint that keeps getting stronger and stronger.

The phone still works fine, but now I am locked out and I have to enter a passcode (which I know it so that's not a problem), and obviously that's not going to be easy to do blindly ESPECIALLY because it is alphanumeric. And yes, I have tried asking Siri to turn on VoiceOver. But I am locked out of Siri. I know the phone works because I can answer calls and use Live Speech, and when I plug it in the charging sound plays. Basically think of it as if you had a desktop PC, but your monitor stopped working but the PC hardware itself works fine. That's the situation I am in basically with my phone.

I have attempted to sign in a few times. I have tried to swipe up on my phone and listen for the typing sounds, which I believe worked in the past but now I can't hear anything at all and don't have any vibration (yes, the phone is not on silent I have checked). I have also tried to do Find My iPhone and all it says is "Will play when connected." I have tried to disable my new phone as well and I can still receive texts and do the Live Speech, meaning that even if my old phone is disabled. Does it sound like my old phone might be disabled? If so, how can I be sure?

I have already received my replacement phone from AT&T and upgraded it to the public beta of iOS 18. I am trying to unlock my phone so I can backup everything and transfer it to my replacement phone. I have not backed up this phone at all, and it is not trusted to any computer at all, I even checked an old Macrium Reflect backup of my old laptop and checked the AppData folder and it did not have anything, and I don't have any installations that have a backup of the phone. I tried to back this up on my new gaming PC but iTunes didn't recognize it. My iCloud storage is full (8.59 GB/5 GB) (everything on it is from 2020 at the latest and a bit from 2022 and I've had this account since 2016). I realllly do not want to lose all this data (texts, photos, videos), I have kept all of it since October 2020, so losing all that data means losing all those memories too, and it is tremendously important I don't lose all that data and that it gets transferred to the replacement phone.

I don't think using a Lightning to HDMI adapter would work because I was in a very similar situation 4 years ago and tried to use the adapter but needed to enter a passcode before I could view the device.

How can I retrieve my data and transfer it over? I am open to doing basically anything, but would prefer not to have to replace the old phone's LCD screen or have to take it in somewhere and spend money to transfer the data.

What are some available third-party tools (free if possible, and hopefully trusted and corroborated with good reviews) that I can use to either remove the password off my old phone WITHOUT WIPING THE PHONE or backing up the phone WITHOUT TRUSTING AND UNLOCKING? Can I plug in a keyboard and with the adapter above without unlocking the phone? Is there ANY WAY that I can retrieve the data or is it over?

I have thought about doing this in four ways:

  1. Entering my password on both phones simultaneously and trying to use the new phone as a visual guide to "map it out" on my old phone (but I cannot get to the password screen)
  2. Using third-party tools to remove the password off my old phone WITHOUT WIPING THE PHONE (I tried iMyFone LockWiper but it costs money and I don't know if it actually removes the password without wiping the device)
  3. Using third-party tools to backup my phone that would not require me to unlock the phone or trust the computer
  4. Entering the password with a USB keyboard using a Lightning to USB adapter (which I have one purchased but haven't received yet, but this wouldn't work if my phone is disabled, and don't I need to unlock to use accessories?). I am going to try to practice doing this on my new phone to see how it'll work on the old phone.

ANY help would be appreciated. Thank you!

TL;DR: My old phone's LCD screen is broken but the phone itself works. I have powered off and hard resetted the device to figure out if it is a software or hardware problem. I now am unable to get into the phone as while I know my password, I do not know what is on the screen. I have attempted to get into it by typing it in from memory but I may have disabled the phone in doing so. I am trying to figure out if it's disabled, and trying to find any way that I can retrieve the data and transfer it to my replacement phone.

6 Comments
2024/07/20
22:25 UTC

2

New Passwords app - Windows sync

Hey!

Is there any updates on the Microsoft iCloud app yet that syncs the new features from the new Passwords app? 

I currently use Keeper across devices but would love to switch if things like MFA codes work on Windows as well.

2 Comments
2024/07/19
03:30 UTC

1

I’m desperate for a solution 😕🗒️🙏🏻

(I don’t know if it fits in here so I’m really really sorry if it doesn’t but right now, even after a year I’m desperate😔) Hey so I think I f&cked up.. I have a note in my notes app that I REALLY want to read. It has really much emotional value to me but I put a password on it and I honestly think I put a stupid password that I Thought I remembered but I guess I typed wrong because I was stupid enough to make the password when I was drunk and I am usually not the best writer when I’m drunk and now I can’t open the note. I have tried changing password but that just changes for future notes and I think it’s impossible for me to ever get to that note now. Please tell me there is a solution or how I can contact Apple

0 Comments
2024/07/18
00:57 UTC

1

Can’t figure out why RCS messaging not working with my carrier

My carrier is consumer cellular, which uses the AT&T coverage. It seems like AT&T supports iOS RCS messaging but the option still won't show up. I've reset my phone but it still isn't there. Any ideas?

1 Comment
2024/07/16
22:42 UTC

1

AirDrop

For the last few days when I send pics via AirDrop to my girlfriend they do not land in the Foto App. Instead they go to the Downloads Folder? How can I change that back?

0 Comments
2024/07/15
19:59 UTC

7

iOS 18 app icons not duplicating

I use multiple home screens for focus modes so I require duplicate icons such as the clock app, mail, camera etc…

When I duplicate the icon to my Home Screen the original is deleted so I can no longer have multiple icons on a Home Screen. Any ways to fix this?

1 Comment
2024/07/14
13:58 UTC

1

[help] Refurbished iPhone SE 2020 overheating and rebooting constantly (log attached)

I purchased a refurbished iPhone SE 2020 about a year ago (13 months to be exact). It was working perfectly until yesterday when it suddenly started overheating. The microphone stopped working, and then the phone began rebooting every 3 minutes.

I was able to restore the phone to factory settings using my MacBook, but the problem persists. I checked the analytics data and found several "panic" logs related to the thermal monitor. See the most recent one attached: https://ibb.co/g689Sg4. It seems like the phone is rebooting because it's not getting successful temperature readings.

Has anyone else experienced a similar issue with their iPhone SE 2020? I'm out of warranty, so I'm hoping there might be a solution I can try before resorting to a replacement. Or directly buy a new phone...

For context, the phone was running iOS 17.6.3 beta when the issue first occurred, but I've since restored it to iOS 17.5.1. I've learned my lesson about beta software!

Any suggestions or advice would be greatly appreciated.

Thanks in advance!

0 Comments
2024/07/14
11:56 UTC

1

Refurbished iPhone SE 2020 overheating and rebooting constantly (log attached)

I purchased a refurbished iPhone SE 2020 about a year ago (13 months to be exact). It was working perfectly until yesterday when it suddenly started overheating. The microphone stopped working, and then the phone began rebooting every 3 minutes.

I was able to restore the phone to factory settings using my MacBook, but the problem persists. I checked the analytics data and found several "panic" logs related to the thermal monitor. See the most recent one attached: https://ibb.co/g689Sg4. It seems like the phone is rebooting because it's not getting successful temperature readings.

Has anyone else experienced a similar issue with their iPhone SE 2020? I'm out of warranty, so I'm hoping there might be a solution I can try before resorting to a replacement. Or directly buy a new phone...

For context, the phone was running iOS 17.6.3 beta when the issue first occurred, but I've since restored it to iOS 17.5.1. I've learned my lesson about beta software!

Any suggestions or advice would be greatly appreciated.

Thanks in advance!

0 Comments
2024/07/14
11:52 UTC

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