/r/iphonehelp

Photograph via snooOG

A sub for asking for help specifically for iPhones

Need advice or have an issue that you can't find a solution to for your iPhone? We have users who enjoy donating their time and expertise to help others. Only iPhone related issues please (not apps or other Apple devices or accessories.



Subreddit Rules


  • 1. No iCloud/Activation Lock bypass posts or comments. Do not ask for bypasses or hacks for iCloud locked devices. Activation Lock by Apple is not hackable and all posts asking for info on how to get past activation lock will be removed and the user may be banned.

  • 2. iPhone related issues only. No iPad, Mac, or other Apple product help requests. The name of the sub is self-explanatory. Posts asking for help for other Apple (or other brand) devices will be removed.

  • 3. No vague or poorly explained requests. Please include iPhone model, iOS version, problem, and steps taken to remedy your issue. We're here to help, but can only do so with the information that allows us to help troubleshoot. Also, keep calm. ALL CAPS POSTS OR COMMENTS WILL BE REMOVED.

  • 4. No broken screen "should I fix this?" posts. If you broke your screen, it has lines on it, the image is wonky, the touch doesn't work, or it has black marks in the image, you need a screen change. If you have data you need but a broken screen, get the screen fixed...it's super cheap pretty much anywhere. These posts will be removed.

  • 5. No "is my battery normal?" posts. All posts asking if normal battery usage is normal will be removed. A battery drops on average 10% per year - is yours within those parameters? If so, you don't need to post and these will be removed.

  • 6. No aggressive, rude, or unnecessary comments. Don't agree with another user offering help? Feel free to debate the issue in a civil manner. Rude, condescending, or insulting comments will be removed. Users will be given one warning, then a ban. If there is a repeat offense, a permaban may be applied.

  • 7. No spam, self-promotion, or non-iPhone related posts. This sub has a very simple premise. Do not spam the sub with alternative content. Please refrain from promoting repair websites or software sites. If you want to promote your services, contact the mod team to ask first. Non iPhone-related posts will be removed, and posters will get one warning. Repeated occurrences are grounds for a ban.

  • 8. No politics or protests This simply isn't the place.

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/r/iphonehelp

37,169 Subscribers

1

Find My / Location Sharing

Hi all,

Apologies for weird formatting, posting from my phone.

If I have someone’s old iPad, and I connect to wifi, will that iPad’s owner’s iPhone be notified that their device joined a network? How to remove it’s online status from find my? if i do that, would they get a notification saying “your device no longer finable”(forget correct verbiage). I only have airpods and i get these notifications on my iphone.

Please do not judge me, i suspect my husband is cheating on me, and want to confirm either answer. I really wish i did not have to do this and things didn’t come to this. He already admitted to talking to his ex behind my back and I know there is emotional cheating but want to know if it is more serious. I would appreciate comments that relate to my question and not morals.

3 Comments
2023/11/25
04:07 UTC

1

Safari saves google search history

I just got the iPhone 15 and downloaded the latest iOS 17.1.1, and the most annoying thing is that safari saves all of my google searches. I can't figure out how to turn it off for the life of me. I understand that I can clear the browsing history in settings, but I don't want the searches to be saved in the google search bar in the first place. Please help!

1 Comment
2023/11/25
06:00 UTC

0

i’m worried that i burnt my screen

it was a little accidental touch with an ignited mosquito coil (oh the circumstances) now it has a tiny mark almost invisible but i dont know if it really touched the ignited part or that is something else that was there before and it just comes to be at the same place. Does anybody here knows what would happen if a screen is burnt like a little like that?

1 Comment
2023/11/25
05:10 UTC

1

Switching between apps and going to widgets, among other small tasks is really choppy and seems like refresh rate drops when doing so after updating to iOS 17.1.1

I have an iPhone 12 Pro Max which I’ve never had any issues with updates before, but this choppiness is really annoying me because it just makes my phone feel so sluggish when doing things that should, and did feel so smooth and are quick actions

2 Comments
2023/11/25
04:56 UTC

1

Photos Not in Order After Transferring

I switched from Android to iOS and now all the photos are out of order and all their dates are marked as "today". Is there a way to fix this? I still have all the photos on my previous phone.

New phone is iPhone 15 Plus with iOS 17.1 bought this week in Germany.

1 Comment
2023/11/25
04:52 UTC

0

Help needed after update 17.11

I updated my iPhone 14 to 17.11 last night and noticed an update I am not happy with. Prior to the update, when I spoke to one of my contacts, I could see their photo on the full screen, now the photo is in a small circle in the upper corner. I know it may not seem important but I want to know how I can get the full screen photo back. Also, the entire screen goes dark during the call making me think I was disconnected or the phone shut off.

0 Comments
2023/11/25
04:16 UTC

2

Social media not giving the option to give photo library permission.

Hi, sorry if this is a bit of a hassle but I can’t find for the life of me how to enable my phone library share to any of my social media platforms. **This was after updating to iOS 17 and I have an iPhone mini. Like, nothing shows up that’s useful to me when I look to settings. (I’m pretty sure it’s just my stupid brain tho lmao)

EX: (on discord when pressing the “+” symbol this pops up)

“Enable permissions to access your photo library. Show everyone how cute your pets is” then there’s an option to press a button redirecting me to settings with no setting option to enable access.

16 Comments
2023/11/25
03:01 UTC

0

How to unlock an iphone XR?

I recently hit up a bargain bin store and found a perfectly intact iPhone XR, though its previous owner seems to have had it locked. The box seems to indicate that they purchased it through Amazon and it had been repaired by the company, though never shipped back. The shipping date is early 2022. All of the packaging from the repair is there. I was wondering if there is a way to unlock the phone so I can wipe it and use it for myself. I have never owned an apple product before so the process is a bit lost on me.

9 Comments
2023/11/25
02:08 UTC

3

Real or fake iPhone

Is this iPhone pro max 1tb white titanium real or fake?

9 Comments
2023/11/25
01:23 UTC

1

17.3 update lost sound & not sending texts messages, video is either not recording sound or not playing it not sure which but no sound on a video I recorded.

2 Comments
2023/11/25
01:15 UTC

2

In sleep focus mode, can I allow notifications without vibration?

iPhone 13. iOS 16.6.1

In normal mode, my phone vibrates when texts come in, which is what I want.

When in sleep mode at night, I still want the banner alerts, but without the vibration (so I don’t wake up the baby/me). If I don’t allow texts through, I miss notifications while actively on my phone. If I do allow texts through, it vibrates which is too much noise.

Any way to configure it so the text alerts are configured differently in sleep mode? My example use case: while rocking a sick baby to sleep and passing time on my phone at 2 AM, I want to get texts my husband is sending me without waking the baby.

TIA!

1 Comment
2023/11/25
01:15 UTC

1

Is it possible to get a note back that was deleted from iCloud?

They say nothing can ever be truly deleted from the cloud or the internet. Idk how true that is though. I had an important note that got deleted from my phone and iCloud and would really like it back. Besides being in recently deleted is there anyway to find the note?

1 Comment
2023/11/25
00:32 UTC

1

How does this happen I didn’t press the wifi button but it turned on anyway ?

Happened 2 times, first time it turned off then on , 2nd is this

2 Comments
2023/11/25
00:31 UTC

1

Cannot reliable hold on link to get option for new tab

I have an iPhone 8 Plus running iOS 16.7.2

On chrome, most of the time holding my finger in a link pulls up the old options to open link in new tab or to copy the link. But recently, it just underlined the link and when I move my finger it changes my current tab to the link I was trying to open in another tab.

  1. Is this a setting that I can disable?
  2. Is this something I’m doing differently with my finger and not knowing?
0 Comments
2023/11/25
00:13 UTC

1

IPHONE STORAGE IS SO FULL IS THERE ANYTHING I CAN DO??

I have 8,000 photos/videos on my iPhone (13 pro mini) with 128 GB. I have had my phone a year and it started breaking down due to my storage space being so full. By breakdown I mean its very slow, I can’t use apps, take any pics, etcetc. When I got my phone, for whatever reason, icloud hadn’t been backing up my photos. I don’t have them backed up on any other device or platform. Basically, because my phone is so full on storage, none of my apps can expand to back up my pics (ie dropbox, google photos, iCloud, etc.) Fast forward to current time, about 2 months ago I used my trade in to purchase the iPhone 14 pro max with 256GB (I couldn’t afford more storage than that) Within a week of having my new phone the storage had doubled and all my 256GB were full. With my new phone the process is repeating and it is also breaking down, not allowing me to use apps or add any form of new storage. I really need help. From googling it seems like no one else has had a similar issue. I’ve been to the phone store multiple times and am just told they can’t help and haven’t seen this problem before. The only solution that I can see at this point is completely restarting my phone and deleting everything on it. In other words, deleting all my memories that I don’t have uploaded anywhere else. I can go more into detail about the things I’ve tried.

I’ve tried uploading on to a platform such as googlephotos, drop box, iCloud. And yes, I purchased extra storage space so that wasn’t the problem. Issue with this: I can’t upload from my phone because it expands the apps storage size, which my phone storage does not support because its so full.

I have attempted to transfer onto my computer. Only a third of the pics transfered and in completely random order (I was hoping if I got half my pics onto my computed I could delete them from my phone and upload the other half to google photos.) they uploaded in completely random order so I could really delete the pics from my phone and my computer stopped working. Now when I use it shuts down randomly, nothing with load and it moves so slow. I also tried on two other computers plus an iPad and same issue.

I tried to upload pics onto a memory card. This also didn’t work, I’m not really sure why. About 100 pics would transfer and then the export would fail.

If you have any suggestions please let me know. I do social media so being able to take pictures and videos is essential to being able to support myself, but I really don’t see any way around this. I’m not in a position to buy a new phone, especially considering I just purchased this brand new one not even three months ago.

5 Comments
2023/11/24
22:45 UTC

1

Quicktime-like app for iPhone to put clips together?

On quicktime for the mac, you can easily drag and drop mutliple video files and clip these files anywhere and export the new clip. Very easy and seamlessly. On iPhone, I cant seem to find something with many limitations. iMovie doesn't allow verticle format, some apps can't chop up (edit) videos, other apps can cut up a video, but can't put videos together.

Is there a free app rthat i can simply select multiple videos to create one video and possibly take out middle or start or end points of clips? must be able to edit verticle videos

0 Comments
2023/11/24
17:32 UTC

7

Can anyone tell me how to stop this from popping up on my home screen

I keep getting this, but when I click on edit settings it doesn’t go to the right settings option to change my outlook password

5 Comments
2023/11/24
20:50 UTC

2

Dead iPhone 7 with NO backups

My boyfriend didn’t have his iPhone 7 (yes, he had it since it came out) set to backup to anything at all. He had never backed it up. It died. Big dead. Doesn’t turn on. Can’t see it when plugged into anything. So, is there anyway to get his data off of it? Please and thank you ❤️

7 Comments
2023/11/24
20:02 UTC

2

iPhone 13 Pro Max internet won’t work, pictures received by text won’t download, losing my mind

Internet won’t load, apps won’t load, pictures won’t load. This happens on WiFi and data, will say I have full bars. The internet option has been an ongoing issue for months. For some reason at first always between 11-11:30, now it’s happening at any time and the picture issue just started.

This is what I’ve done to try to fix it:

-restarted my phone -deleted and redownloaded apps -Called Verizon 100x- they’ve said each time they see that I have internet, they’ve walked me through different resets -I’ve done a full factory reset, putting all my stuff on my computer then readding it -network reset -got sent a new phone for free to transfer all my stuff onto

None of these have been full solutions, sometimes they work for a week and then the issues start again. And my wife’s iphone 13 has never had any of these issues.

I am genuinely confused on the issue but do not want to get a new phone, I just paid this one off last week, I don’t understand what’s happening though

For extra info: I do still have a ton of storage space left. I also do have a vpn app but don’t always use it or have it on.

4 Comments
2023/11/24
15:09 UTC

1

Why is there a software update when I am setting up my new iPhone?

12 Comments
2023/11/24
15:50 UTC

2

IPhone STUCK on Apple Logo

This morning I went to go on my Iphone which I shut down last night and was charging, and when I did it briefly showed the Home Screen and it had a pop up that said “Storage full” and on the top right corner it had a warning symbol ( ⚠️ ) and before I could do anything it was on a black screen with a spinning wheel. I did a force reset, and it now just shows the Apple logo. I’ve performed many force resets since, and it’s still showing the Apple logo. Is there anyway to fix it if I don’t have access to a computer at the moment?

1 Comment
2023/11/24
15:20 UTC

3

My iPhone 2020 se keeps on restarting every 3 mins

Ive looked online for help and none worked Also my case is an extreme one since most others online it happened like 2 times a day

12 Comments
2023/11/24
15:20 UTC

2

iPhone Xs Max nor connecting to cellular or WiFi

I've used both an iPhone Xs Max and an iPhone 8 and still have this issue. It says I'm connected to the wi-fi and my cellular data is on, but it won't let me use it. I've tried resetting network settings, resetting the phone, completely wiping and restoring the phone, hard reset, powering it off and leaving it alone, restarting and leaving it alone, and I've done all this on both phones with the sim card both in and out.

I'm at a loss here and I'm really hoping I don't have to make a new account with apple, because at this point it would be better to get another phone. If anyone has any idea PLESAE let me know this is killing me :D

9 Comments
2023/11/24
15:03 UTC

2

Phone is basically frozen, what's wrong with it?

Iphone Model: I can't remember, and because the phone is basically frozen I can't check.

iOS Version: Same as above, can't check.

My phone started acting all weird when I restarted it, app icons were missing, so I tried to restart it again. When it turned back on the apple icon stayed for much longer than usual before going to my lock screen, I saw nothing was fixed on the home screen, so I tried to go to my storage to delete some stuff, but everytime I did that it would crash and go back to my home screen.

Then it went to a black loading screen, before returning to my home screen. After a force restart, it went to the loading screen, then back to the home screen doing this two more times. I force restart again, and now it's stuck on the lock screen, I can't swipe up. Restart. Works but I can barely do anything on the home screen, where it's lagging like crazy before showing the black loading screen again then the apple logo, before going back to the lock screen. I can't swipe up, so I'm leaving the phone as is, because I'm afraid if I restart one more time or let it crash that it won't start back up. I need to connect this thing to my computer so I can move photos over or free up some storage. What do I need to do to get my phone at least partially working so I can keep it connected to the computer long enough to free up some space? If storage isn't the problem here as I suspect it is, then what is going on with my phone??

What I can do with the phone: Use the side button to turn on the lock screen. Use my face to turn on the lock screen. I cannot turn on the lock screen with tapping. I can't do anything else with it.

8 Comments
2023/11/24
13:35 UTC

2

12 pro camera cracking sound with blurred image. Help

I used my phone for map on bike stand, and next thing I know it got supper blurry with crackling sound in camera hardware on using the camera app. How much will it cost to repair in india and can I got to third party shop for camera repair!? Pls help

2 Comments
2023/11/24
13:06 UTC

2

Can't add my phone number to iphone

I purchased an iPhone 15 Pro a couple of weeks ago, been trying to activate Facetime and iMessage since I got it. I realized that I need to add my phone number to my personal information in order to activate em. I tried to add the phone number through the Apple ID settings but I can't find that "Name, phone number, and email" option when I click on personal information.

  • I tried to restart my phone but that didn't seem to help
0 Comments
2023/11/24
12:07 UTC

6

iPhone 11 Pro suddenly started charging extremely slowly - below 10% an hour. Tried different chargers. What’s going on?

3 Comments
2023/11/24
10:34 UTC

3

Iphone X left edge of screen unresponsive, but only on some apps

So, I think I must have either damaged my screen or knocked something loose, because yesterday while I was using my phone my grip slipped, I managed to stop it from falling but in doing so I knocked it against my computer (I was sitting at my computer when it happened) and ever since I've been having this very bizarre issue:
The phone works normally, for the most part. I can swipe from the left edge no problem, and in most apps everything is perfectly normal - like for example, on twitter every button works, and if I bring up the keyboard the entire keyboard works, both for letters and emojis. But on other apps the very leftmost edge is completely unresponsive - like for example, on discord, it won't let me switch severs, or press the back button, and though all the letters work on the keyboard, Q as well, the emojis on the leftmost column don't (which is weird, because some of those are in the same exact spot where the letters do work). It's a mixed bag depending on which app - on some only the back button doesn't work, on others it's the emojis (never the text keyboard! only the emoji keyboard).
My question is, would this be an issue I could get away with fixing without replacing my screen? I have done so in the past successfully, many times, so I'm not concerned about breaking anything if that were to have to be the case, but I'd rather not spend money on replacement parts if I can help it.
Since this issue is so inconsistent and the actual screen component seems to be fine, since in most apps it does work fully, could it possibly be fixed just by taking a look inside the phone? I probably will anyway but I'd like to know if anyone has had the same issue first, if they managed to fix it, and if anyone can tell me what exactly to look for that might be knocked loose/damaged.
(I'd also like to mention this isn't the first time something stopped working because it got "knocked loose" with this phone - for a hot minute face ID stopped working completely, as did the NFC reader and eventually, the front camera. I was almost ready to consider it scrapped when just opening it up told me the cables for those components were slightly loose.... putting them back in place and closing everything up fixed it all for good, so I'm hoping it's more of this quickly fixed issue.)

3 Comments
2023/11/24
09:23 UTC

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