/r/iphonehelp

Photograph via snooOG

A sub for asking for help specifically for iPhones

Need advice or have an issue that you can't find a solution to for your iPhone? We have users who enjoy donating their time and expertise to help others. Only iPhone related issues please (not apps or other Apple devices or accessories.



Subreddit Rules


  • 1. No iCloud/Activation Lock bypass posts or comments. Do not ask for bypasses or hacks for iCloud locked devices. Activation Lock by Apple is not hackable and all posts asking for info on how to get past activation lock will be removed and the user may be banned.

  • 2. iPhone related issues only. No iPad, Mac, or other Apple product help requests. The name of the sub is self-explanatory. Posts asking for help for other Apple (or other brand) devices will be removed.

  • 3. No vague or poorly explained requests. Please include iPhone model, iOS version, problem, and steps taken to remedy your issue. We're here to help, but can only do so with the information that allows us to help troubleshoot. Also, keep calm. ALL CAPS POSTS OR COMMENTS WILL BE REMOVED.

  • 4. No broken screen "should I fix this?" posts. If you broke your screen, it has lines on it, the image is wonky, the touch doesn't work, or it has black marks in the image, you need a screen change. If you have data you need but a broken screen, get the screen fixed...it's super cheap pretty much anywhere. These posts will be removed.

  • 5. No "is my battery normal?" posts. All posts asking if normal battery usage is normal will be removed. A battery drops on average 10% per year - is yours within those parameters? If so, you don't need to post and these will be removed.

  • 6. No aggressive, rude, or unnecessary comments. Don't agree with another user offering help? Feel free to debate the issue in a civil manner. Rude, condescending, or insulting comments will be removed. Users will be given one warning, then a ban. If there is a repeat offense, a permaban may be applied.

  • 7. No spam, self-promotion, or non-iPhone related posts. This sub has a very simple premise. Do not spam the sub with alternative content. Please refrain from promoting repair websites or software sites. If you want to promote your services, contact the mod team to ask first. Non iPhone-related posts will be removed, and posters will get one warning. Repeated occurrences are grounds for a ban.

  • 8. No politics or protests This simply isn't the place.

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/r/iphonehelp

45,526 Subscribers

1

Number for iMessage stuck on “Verifying”

Ive tried getting different sim, resetting network settings and taking out and putting back in the card. Ive also installed a eSim. My carrier is Mint. Its been like this for about 4 hours. Thanks in advance.

1 Comment
2024/04/07
23:49 UTC

12

Iphone 11 Water Damage Screen Panic

I was showering and I put my phone on the sink. Suddenly, the sink was dripping, and water dripped onto my phone. When I finished, I noticed water marks on my screen, and they spread out when I dried it as instructed on Google. I already removed the SIM, and there's no red indicator. This phone is brand new; my mom bought it two months ago, and I'm worried about her reaction when she finds out.

  1. Will the water marks go away or dry out?
  2. Could the water damage worsen and render the screen unusable?
  3. Should I take it to a cellphone repair shop? How much might it cost in the Philippines?
  4. Am I going to change the LCD?

I really need help! Thank you.

15 Comments
2024/04/07
22:33 UTC

2

iPhone 15 Pro Max sync issues

I just upgraded to the iPhone 15 Pro Max with the latest OS update and I'm trying to connect to my MacBook and it's giving me the charge connection, but it's not connecting to my MacBook. I am running an older 2013 MacBook Pro with the Big Sur OS. I did manage to get it to connect at Verizon yesterday with one of their borrowed cords, but it was tricky. It took a few times to connect. But I got a brand new cord (not Apple though) at home (usb to usbc) and it's not connecting. I am backing up the computer now and going to upgrade to the latest update, but if it doesn't work, is there anything else I can try?

5 Comments
2024/04/07
21:03 UTC

1

White and colored lines on iPhone 15 Pro Max screen

I woke up this morning with the screen looking like this. I already got a replacement, but was just curious if anyone knows what could’ve caused this. I haven’t dropped my phone. The lines are flickering at the top and when that happens, the screen looks normal.

5 Comments
2024/04/07
20:50 UTC

9

iPhone screen looks completely glitched out.

I woke up today, grabbed my phone and noticed THIS. The screen looks all messed up and glitched. No cracks so I assume it’s the hardware.

I know on a TV, if the screen looks like this; There’s nothing that can be done and you can only replace the TV.

Any hope salvaging or do I need to buy a new phone?

iPhone 8 Plus

19 Comments
2024/04/07
18:46 UTC

3

Back camera issue on iphone 13

So I’m at the gym and dropping my phone on the metal plate below caused this odd imagine like thing to show up whenever I’m 1x or closer . I know I need something to be replaced is it the lens or actual camera.

5 Comments
2024/04/07
18:38 UTC

2

How to save contacts linked to an email account that no longer exists?

iPhone model: XS Max, iOS: 17.3.1

I have many contacts on my iPhone 10s max that are under the list of an old email account linked to my school that has been deleted for years now. In the past, when I had deleted that defunct email from my phone, all the contacts were wiped and I only recovered them through an old manual backup of the old version of my phone from my laptop. Is there a way to "un-link" these contacts from that email or to efficiently make copies of all of those contacts? Also, is there anything else on my phone that could be linked to that defunct email?

3 Comments
2024/04/07
17:49 UTC

0

Tik tok virus

I was on tik tok and I was on one of those accounts that posts movie clips and I kept watching a movie in parts and when I finished all the clips I went back and the profile bio said am I virus please spread me should I be worried?

5 Comments
2024/04/07
17:00 UTC

2

Clicking sound while changing music manually

I recently bought Airpods Pro 2nd Gen. Whenever I am changing music manually, there is a clicking sound intermittently. It occurs only when I change music manually. The sound comes even when playing using iPhone speaker Has anyone faced this issue? Would really appreciate if anyone helps out

2 Comments
2024/04/07
11:04 UTC

0

How do i check for amount of data left?

I have checked settings but only found how much has been used, not how much is left.

6 Comments
2024/04/07
10:54 UTC

1

iTunes could not restore the iPhone because an error occurred

Not sure if this is allowed so lmk but I couldn’t find an answer to this error anywhere so thought I’d help some people out.

Backed up my old iPhone 11 to my MacBook. When I tried to restore my replacement phone in finder I kept getting this error. Called Apple and they told me my backup was corrupted and I had lost everything.

I finally worked out that when I backed up my old iPhone it made me update it to the latest iOS. The replacement phone I was provided wasn’t up to date so when I tried to restore it was trying to restore a newer update onto an older iOS. Solved it by setting it up with an incomplete iCloud backup (in this process it asked me to update to the latest IOS), once this was done I could plug it back into my Mac and restore my full backup!

2 Comments
2024/04/07
09:14 UTC

1

HELP iphone keeps resetting by itself!

I woke up in the middle of the night with my iPhone 12 mini in-hand where I last left it, but it had the apple logo on screen as if it was turning back on after resetting. I was majorly confused but eventually fell asleep again.

Woke up this morning to my WiFi symbol greyed-out, won't let me tap it to turn the wifi back on, and whenever I open settings my screen freezes and the phone eventually restarts by itself again.

I'm freaking out, don't know if this is a software or hardware issue, and I don't see how my phone is broken since it didn't fall anywhere/wasn't crushed, etc. It was COMPLETELY fine last night until I woke up and saw it resetting.

I'm using IOS 17.3.1.

Any advice would be greatly appreciated!

2 Comments
2024/04/07
08:18 UTC

2

Can tap to wake phone but touchscreen unresponsive when on

My iPhone 11(iOS 16 something) screen has been freezing up for the past few days and today it fully stopped working and I had to get a new phone. When I tap the phone the screen turns on so the screen is responsive but It’s unresponsive while turned on. I’ve reset the phone multiple times and the screen is still unresponsive. Is there a way for me to get my screen working again or at least transfer the data to my new phone?

2 Comments
2024/04/07
07:40 UTC

1

iPhone 14 Pro Max dull screen after replacement

Hi! My iPhone 14 Pro Max screen broke and I replaced It with another original Apple screen (pulled from another iPhone, without reprogramming or soldering the original IC, I am using the ambient light sensor of the new screen). I dont have TrueTone (I knew that before the "surgery" and I dont mind that) but the screen is pretty dull on sunlight, I compared It to my 13 Pro Max and the 13PM is brighter than the 14PM. I would say the maximum brightness of the 14PM now is ike the iPhone 8/X. I checked all settings in screen and accesibility but nothing seems to work. Anyone has this problem or knows the solution? The screen I pulled from another iPhone looks identic, It has the IC with the Apple logo and all the little details are identical on my broken screen and on the pulled one.

1 Comment
2024/04/07
07:09 UTC

1

iPhone 11 Pro stuck on Inverted colors

I’ve tried going into Accessibility-Display & text size to turn off smart invert and classic invert and both were already off but I went ahead and turned both on then off and no luck then I did a hard reset and the color came back and it seemed like it got fixed but then turned back to inverted colors and both invert settings remained off. I looked for an update and there was one so I updated and no luck. There is no color filter on, there is color on screen share, and I also added Home Screen and library on pre app setting and turned smart invert off and still no luck….help?

3 Comments
2024/04/07
06:06 UTC

1

Why does my iPhone keyboard doesn’t vibrate when playing some Roblox games or the predictive text breaks when playing Minecraft??

iPhone 12 iOS 17.4.1

My iPhone keyboard vibration is enabled but it doesn’t seem to vibrate when playing some Roblox games, it only does in certain “experiences” for some reason, and idk why it does that.

1 Comment
2024/04/07
04:37 UTC

1

AppleID reset not accepting my phone code

Hello, my son has an iPhone 12 mini that I was trying to download Spotify kids app onto. It had me log into his appleid and it said the password was incorrect. I verified the password was correct where I have it saved, still says it’s incorrect. So I try the recovery process. It has me enter the recovery phone number, which is mine, then it sends me a 6 digit code that I enter into his device. Then it asks me to enter the passcode I use to unlock the device and when I enter it, it takes me to a “Don’t Know Your Passcode?” page that suggests resetting with an extended waiting period.

What do I do? I tried resetting on iforgot website and I get to the same spot. The funny thing is when I purposely enter the incorrect passcode (I tried maybe entering my own personal phone’s passcode) I’ll get a pop up saying it’s incorrect. Yet when I enter the correct one (my son’s passcode for his phone that I’m trying to reset the appleid password on) it takes me to the “Don’t Know Your Passcode?” page. I’m locked out now. What should I do because I don’t want to risk him losing his account for some reason.

3 Comments
2024/04/07
03:48 UTC

3

Random photos from camera roll showing up on my lockscreen

Occasionally my lockscreen will show a random photo from my photo roll. These photos are usually embarassing or random pictures of my face.

I have show featured content turn off in my settings. I also have google photos if this could be causing this issue. I have iOS 17.3 and iPhone 12.

Thanks!

2 Comments
2024/04/07
00:28 UTC

12

What could cause the screen to lift up? [iPhone 12 Mini, iOS 17.4.1]

11 Comments
2024/04/06
21:55 UTC

1

Why is live not supported?

16 Comments
2024/04/06
21:54 UTC

1,133

HELP my phone is sending random messages to my contacts, am i hacked?

i already tried changing my apple id password and signing out all devices but this keeps happening wtf

17 Comments
2024/04/06
20:19 UTC

3

My Iphone got stuck on Unavailable Screen, and has no internet connection. Is there any hope to recovery? (7plus, IOS 15.8.2)

Greetings.

Long story short, I was out doing field research, when I fell down a small cliff. My Iphone (7 Plus, IOS 15.8.2) took the brunt of the impact, and it's screen shattered to bits, with ghost touch activating and typing my password far too many times, during a very long period. The phone locked out in unavailable mode, without any other timers.

The thing is, it has no internet or data connection. It was on airplane mode during said field research (since it was a secluded place with no coverage/wi-fi nearby). So far, every method I've checked (Itunes, Finder, Iphone Unlocker) requires my phone to be connected to the internet.

Is there any hope to reset it? I'd really like some help on the matter

2 Comments
2024/04/06
19:08 UTC

1

i can't make purchases or download apps!? (iphone 11 pro, ios 17.4.1)

ever since i updated my phone (about a week ago), i haven't been able to make ANY purchases or download apps, even if i've had them before. i googled this and it's saying i have to update my card info or whatever and i've tried 3 separate cards and it's not working so this is a last resort. Please i'm desperate 🥲

8 Comments
2024/04/06
18:49 UTC

7

Camera calibration shakes violently in every mode EXCEPT slo-mo?

This is an SE 2nd Generation. I've done a factory reset and updated to the latest IOS and the issue still persists. Anyone have any thoughts?

9 Comments
2024/04/06
18:48 UTC

1

Can’t group facetime, (Iphone 14 pro max IOS 17.4)

Can facetime all group members individually but can’t group facetime for some reason. They all have iphones

4 Comments
2024/04/06
15:49 UTC

2

Contacts won’t save? How to solve this? Iphone 13, IOS 17.4.1

8 Comments
2024/04/06
14:04 UTC

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