/r/iphonehelp

Photograph via snooOG

A sub for asking for help specifically for iPhones

Need advice or have an issue that you can't find a solution to for your iPhone? We have users who enjoy donating their time and expertise to help others. Only iPhone related issues please (not apps or other Apple devices or accessories.



Subreddit Rules


  • 1. No iCloud/Activation Lock bypass posts or comments. Do not ask for bypasses or hacks for iCloud locked devices. Activation Lock by Apple is not hackable and all posts asking for info on how to get past activation lock will be removed and the user may be banned.

  • 2. iPhone related issues only. No iPad, Mac, or other Apple product help requests. The name of the sub is self-explanatory. Posts asking for help for other Apple (or other brand) devices will be removed.

  • 3. No vague or poorly explained requests. Please include iPhone model, iOS version, problem, and steps taken to remedy your issue. We're here to help, but can only do so with the information that allows us to help troubleshoot. Also, keep calm. ALL CAPS POSTS OR COMMENTS WILL BE REMOVED.

  • 4. No broken screen "should I fix this?" posts. If you broke your screen, it has lines on it, the image is wonky, the touch doesn't work, or it has black marks in the image, you need a screen change. If you have data you need but a broken screen, get the screen fixed...it's super cheap pretty much anywhere. These posts will be removed.

  • 5. No "is my battery normal?" posts. All posts asking if normal battery usage is normal will be removed. A battery drops on average 10% per year - is yours within those parameters? If so, you don't need to post and these will be removed.

  • 6. No aggressive, rude, or unnecessary comments. Don't agree with another user offering help? Feel free to debate the issue in a civil manner. Rude, condescending, or insulting comments will be removed. Users will be given one warning, then a ban. If there is a repeat offense, a permaban may be applied.

  • 7. No spam, self-promotion, or non-iPhone related posts. This sub has a very simple premise. Do not spam the sub with alternative content. Please refrain from promoting repair websites or software sites. If you want to promote your services, contact the mod team to ask first. Non iPhone-related posts will be removed, and posters will get one warning. Repeated occurrences are grounds for a ban.

  • 8. No politics or protests This simply isn't the place.

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/r/iphonehelp

57,591 Subscribers

1

Why does my video in low light flicker on 60fps only?

It does not on 24 and 30fps

2 Comments
2024/12/11
19:56 UTC

1

Can’t update a contact poster

So I’m trying to update my sisters contact poster since I’m updating everyone else’s, but for some reason when I click the image it doesn’t work. So I tried it with another image and it didn’t work. Should I wait a little and then try again or smth else

2 Comments
2024/12/11
19:24 UTC

0

Worth it or no, and how would you fix it?

11 Comments
2024/12/11
19:16 UTC

4

Help

I have a 14 pro max and I’m on the newest iOS version I have done just about everything to try and download clash of clans I’ve restarted my phone updated it to the newest version I’ve logged in and out of my apple account anyone have a suggestion on what to do

2 Comments
2024/12/11
18:38 UTC

1

Issues with group chat notifications after the recent update

I have an iPhone 14 Pro. I just updated to the most recent software. iOS 18.1.1.

I am in a group chat with some iPhone and Android users in the standard messaging app. I keep notifications muted for all group chats.

Since the update, even though I have “Hide Alerts” selected, I still get notifications for every single text my friends send. They send hundreds per day and I need to work.

How do I fix this so I can mute the chat again?

Thank you!

1 Comment
2024/12/11
18:26 UTC

1

iOS Mail App not mirroring GMail.

Hi all,

I've just upgraded and transferred everything from an 11 Pro with iOS 17, to a 15 Pro with iOS 18. All data/apps have transferred well, however, I seem to have a problem with the Mail app.

I am receiving my gmail e-mails into the iOS Mail app, but if I delete an e-mail on either the Gmail desktop or Gmail App, these deleted e-mails are not deleted in the iOS app. I deleted 20 e-mails on Gmail and all still in the Mail app as 'unread'.

If I delete a new e-mail from the iOS Mail app, the e-mail deletes from the GMail app, but all deleted e-mails from Gmail remain new and unread in iOS Mail app.

Everything seems to be working correctly with Gmail & the Mail app on Mac, so the issue seems to be sitting with the iOS Mail app.

Anyone had this issue before or know how to help?

Thanks.

11 Comments
2024/12/11
18:10 UTC

2

Does resetting my iPhone guarantee getting rid of Malware?

Hello there Redditors,

I got one of those professional expert level spyware you get when you open an infected .pdf

my camera would take pics by itself and my texts would erase themselves mid-typing..

I backed up to itunes and then restored however i fear that the virus would get restored too ..

the pdfs were restored too but i deleted them immediately without opening..

So I need so expert opinion on this..

EDIT: is there any Security apps that can scan for malware?, (all those i tried dont do that)

IOS 16

5 Comments
2024/12/11
17:53 UTC

0

Video didn't save to camera roll

iPhone 13 mini, iOs 17.6.1

I just took a (very important) video on my iPhone, but it didn’t save to my camera roll. I also took some photos while the video was recording. Somehow those photos are on the camera roll (clearly grabs from the missing video, as opposed to the usual live photos), but the video that they came from is missing. It’s not a storage problem (my storage is nowhere near full). It’s not in the deleted folder. It’s not hidden. It’s not in iCloud. 

Is this very important video just gone forever?

Is there anything I can do to prevent this from happening with future videos?

Thanks.

1 Comment
2024/12/11
16:39 UTC

2

After Recent Update IPhone Notes Are Causing Issues. Some Notes Won’t Open. PLEASE HELP.

iPhone 14.

I’m extremely upset as I have several long stories of 100k plus words that I cannot access currently.

Some of my notes I can open and access others I cannot, everything is perfectly synced to iCloud, just did a recent backup, and the notes app will still freeze when I attempt to open a large portion of my notes.

It makes no sense. This was never an issue before I updated the phone. I realized today that the notes app isn’t working well.

I’ve also restarted my phone several times. All to no avail. I also have plenty of space on my phone and in the notes app in general.

Is it over? Are the notes frozen forever? I had tons of saved unpublished content in there…I’m really am at a complete loss for what to do.

Ideas, suggestions etc?

2 Comments
2024/12/11
16:29 UTC

2

Calendar Alerts for multiple calendars

I have multiple calendars on my iPhone (15 Pro Max, iOS 18.1.1), one is personal, one is shared with my family, and one is for work (I was invited to join; it is managed by someone else). Is it possible to set a different calendar alert notification sound for each of these calendars? If so, please tell me step by step. Thanks

2 Comments
2024/12/11
15:20 UTC

2

Too many codes sent? Been ongoing for 3 days now.

My mum had to reset her phone and is trying to get back in to her account and every time we try it just says too many codes sent we can’t access the old codes as the phone was reset. I have contacted Apple support and they said wait 24 hours without trying which we did and it is saying the same thing and I’ve contacted them again and they seem too be pretty clueless.

Has anyone had this? Were you eventually able to get a code? She can’t access her bank or anything as this is her only device and she on able to download apps or get her passwords it’s very frustrating that Apple don’t seem to be able to do anything about it.

iPhone 14 iOS 18.2

5 Comments
2024/12/11
12:07 UTC

6

How do I fix this?

My mail hasn’t been coming through since Saturday and I don’t know why. iPhone XR, IOS 18.1.1

4 Comments
2024/12/11
09:59 UTC

2

Cracked Charger

My charger recently broke its shell, splitting it in two.

I charged my phone, which is an iPhone SE (2) iOS is on 18.1, and it seems to be doing fine. No overheating and charging at a stable rate.

Should I change it? Fix it? Not worry about it?

2 Comments
2024/12/11
08:42 UTC

2

Sharing Apple ID

Is it possible for two people to share the same Apple ID and intercept calls & text so they can converse in secret? For example Jo Shmo is calling both phones ring & both parties pick up the same call so not only are they both on the call with Jo Shmo but they are on the same call together. Can they talk that way? If so how can that be proven? iPhone 14 Pro Max

3 Comments
2024/12/11
07:01 UTC

2

Can I use my service provider with an alternate phone with iPhone 14?

My iPhone 14 (IOS 18.1.1) uses ESIM for stupid reasons but I was planning on getting a separate flip phone that is limited to stay off of social media (and I just like flip phones). Is it possible to get a physical SIM card from my service provider to use on a separate phone?

2 Comments
2024/12/11
05:37 UTC

2

Searching signal

Hi, I've been using my iPhone for 14 months; I had no problem with cellular service before. On top, it says Searching, and I can't use my 5g or call anyone. I paid my Verizon plan, so I don't know how to fix it. iOS version 18.0.1

2 Comments
2024/12/11
04:46 UTC

2

iCloud photo recovery

Hi all I’ll try and keep this long story short.

I took my iPhone X to Europe (3 years ago), took many photos and videos, all backed up to iCloud as normal. Somewhere along the way I’ve turned on optimised photos but it’s all good as the full sized photos are still on my iCloud.

Not long after Europe I’ve bought an iPhone 12, connected to iCloud and had all Europe photos transferred onto the new phone. They are all optimised, full size still in iCloud so all good still. The iPhone X sim put into the new phone and the X has been turned off and put away kept as a back up phone.

I’ve recently bought an iPad (3 months ago) and again have connected my iCloud and have transferred all Europe photos over automatically. This is where I think I’ve gone wrong. I’ve decided to keep my iPad as all work related photos only, so I’ve deleted my Europe photos off the iPad. Not realised when it auto syncs my iPad to iCloud it deletes my photos off my iPhone 12. I saw they were gone but thought all good they’re on my iCloud account. But it’s also deleted them from my iCloud storage.

So the only way for me to see my Europe photos is on my old iPhone X where they are only optimised anyway. I can’t airdrop or transfer them without connecting to the internet and downloaded the full file size from iCloud but they’re deleted from iCloud so I can’t.

My questions are:

  1. If I connect my iPhone X to the internet and it auto syncs, will it auto delete the photos from my iPhone X?

  2. Are the full sized resolution photos deleted forever and I’ll only ever have the optimised photos on my iPhone X?

  3. Is there any way to connect my iPhone X to the internet without auto syncing my photos to iCloud? Somehow turning off iCloud on my X without clearing the Europe photos that remain.

  4. If I connect my iPhone X back to iCloud will it somehow magically restore the full resolution photos? (I assume no because they’re deleted from iCloud therefore there is nothing to re-download)

If I turn off photos in iCloud settings I can’t ‘download and keep originals’ because there are none. If I straight turn icloud off it’ll clear any photos that aren’t on my iCloud current so they’ll be deleted. Am I screwed?

Sorry for the novel and thanks in advance

1 Comment
2024/12/11
03:09 UTC

2

NFC Tag Detected after phone repair

I smashed the back of my phone and went to the spot I always do and this time they asked for my passcode to “finish the repair” or something along those lines. Then this notification was in my inbox after I got it back and I was just wondering what it meant.

6 Comments
2024/12/11
00:49 UTC

6

Charger port

Hi I need help drying my charger port, I am a motor mechanic so anything could have got inside it I’m thinking it is coolant, what will be the most efficient way of drying it? iPhone 15 Pro Max iOS 18.1.1

10 Comments
2024/12/11
00:19 UTC

1

Find Deleted apps on iPhone which were downloaded on different Apple ID

IPhone 14 Pro Max latest iOS

Is there anyway to view apps that were on iPhone 14 pro max that were downloaded with different Apple ID, I know it won’t be in the purchase library.

2nd time posting hope it meets requirements.

6 Comments
2024/12/10
21:33 UTC

2

can’t swipe up and unlock my phone to finish setting it up

Hello first time poster!

I was trying to set up my new iphone 12 Pro with the configurations of my current one iphone 11, i was asked to update and install the iOS 18 and i clicked install…after a while maybe 30mins the iphone shuts down and now i’m stuck on this screen where i can’t even swipe to unlock it 😩 I’ve tried the forced reset of button up, button down and pressing the side button and i do manage to get the apple logo to appear but nothing after that. Does any one knows what can i do ?

8 Comments
2024/12/10
20:39 UTC

4

How can this be possible and how can I fix it?

So my phone has recently started using apps in the background. I woke up at 6:30, turned my phone at 8:30 turned it on at 1:30 so how can this be possible??? What do I do about it

5 Comments
2024/12/10
18:09 UTC

1

Screen time incorrect

Screen time

  1. iPhone ProMax 15
  2. iOs 18.1.1

I noticed the past two nights my phone is tracking things (screen on?) while I’m sleeping. I’m really confused because I think I turned my phone off last night, the night before it was an app I’ve never opened. Anyone have any idea how it’s happening?

Just weird.

3 Comments
2024/12/10
17:55 UTC

2

Need iPhone Restriction App for my 14 year old

Hello,

I'm looking for an App to put parental controls on my sons iPhone. Long story short, I need to be able to control who he can and cannot call / receive calls from, as well as limit his Data and not shut it off. I am based in Florida and he is in connecticut so I need something that I can implement without being physically present. Any advice is appreciated.

He has an iPhone 15 pro with latest software. I’m on a 14.

17 Comments
2024/12/10
17:41 UTC

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