/r/iphonehelp

Photograph via snooOG

A sub for asking for help specifically for iPhones

Need advice or have an issue that you can't find a solution to for your iPhone? We have users who enjoy donating their time and expertise to help others. Only iPhone related issues please (not apps or other Apple devices or accessories.



Subreddit Rules


  • 1. No iCloud/Activation Lock bypass posts or comments. Do not ask for bypasses or hacks for iCloud locked devices. Activation Lock by Apple is not hackable and all posts asking for info on how to get past activation lock will be removed and the user may be banned.

  • 2. iPhone related issues only. No iPad, Mac, or other Apple product help requests. The name of the sub is self-explanatory. Posts asking for help for other Apple (or other brand) devices will be removed.

  • 3. No vague or poorly explained requests. Please include iPhone model, iOS version, problem, and steps taken to remedy your issue. We're here to help, but can only do so with the information that allows us to help troubleshoot. Also, keep calm. ALL CAPS POSTS OR COMMENTS WILL BE REMOVED.

  • 4. No broken screen "should I fix this?" posts. If you broke your screen, it has lines on it, the image is wonky, the touch doesn't work, or it has black marks in the image, you need a screen change. If you have data you need but a broken screen, get the screen fixed...it's super cheap pretty much anywhere. These posts will be removed.

  • 5. No "is my battery normal?" posts. All posts asking if normal battery usage is normal will be removed. A battery drops on average 10% per year - is yours within those parameters? If so, you don't need to post and these will be removed.

  • 6. No aggressive, rude, or unnecessary comments. Don't agree with another user offering help? Feel free to debate the issue in a civil manner. Rude, condescending, or insulting comments will be removed. Users will be given one warning, then a ban. If there is a repeat offense, a permaban may be applied.

  • 7. No spam, self-promotion, or non-iPhone related posts. This sub has a very simple premise. Do not spam the sub with alternative content. Please refrain from promoting repair websites or software sites. If you want to promote your services, contact the mod team to ask first. Non iPhone-related posts will be removed, and posters will get one warning. Repeated occurrences are grounds for a ban.

  • 8. No politics or protests This simply isn't the place.

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/r/iphonehelp

56,522 Subscribers

1

iPhone 12 stuck on ios update

1 Comment
2024/11/23
01:45 UTC

1

How to unlock my locked apple id?

Hello,i recently got a second hand iphone and I didn't get to answer my password correctly and it locked.I didn't even had the chance to activate my phone so everytime i enter my password it just keeps on saying either "This account is not active" or "This account is locked and cannot be used."

1 Comment
2024/11/23
01:41 UTC

1

I need help getting into my iphone 12 mini

I forogt my password and itunes password. It was sitting in a drawer for the longest time and I want to give it to my nephew but I can't get into it.

2 Comments
2024/11/23
01:39 UTC

1

Locked out of iPhone for no reason help

Checked my phone when I got off work and I was locked out for 3 hours… I figured it must’ve typed by accident while in my pocket. So I waited and when the time was up I swiped to type my password in but I didn’t even get to type it in cause as soon as I swiped it locked me out for 8 hours.. any one know what happened ? And what I can do now ?

8 Comments
2024/11/22
23:37 UTC

2

Changing password, what will it do to the other device

I have a suspicion that someone may have my Apple ID so if someone were to have it they would most likely have my pictures and notes through icloud, so my question is if I were to change my password would it remove my pictures and notes from their phone?

2 Comments
2024/11/22
22:12 UTC

3

iPhone 14 facing hardware issues, submitted it. What to expect now?

Hello! I have an iPhone 14 and it has not even been a year since I purchased it but last week my phone started rebooting itself on its ow every 3 minutes. Went to the store, they asked me to do a software update which I did, expecting that my issue will get solved but within a few days it started to happen again. I reported the issue and they asked me to back up my data and submit it to them as it seems like the phone has some hardware issue. I have submitted it but they say that if there is any kind of internal damage or liquid damage we won't be able to help you (Mind you all I have taken good care of my phone). What to expect now?

[I used to own an Android phone before getting an iPhone and it was already a big deal then to gather funds for the same and now the issue has shattered me. I haven't had a good fortune with any of my electronic devices but I wasn't expecting this to happen with an apple product.]

Moreover a huge task is now to install backup of WhatsApp from iCloud to my Android phone for the time being. Any suggestions on how to do that in the best possible way?

5 Comments
2024/11/22
21:55 UTC

2

Line in back camera help!

My iPhone 13 mini back camera started having this line out of nowhere, did not drop it or anything. With light it is not noticeable but if I put my hand over the camera it shows up clearly. What can I do?

2 Comments
2024/11/22
21:49 UTC

2

12 pro max dropped

Hi i just dropped my 12pro max and then di na mo gana ang flash and camera (black ra) need pa i restart ug kadagdan para mo gana ang cam but ang flash di na jd mo gana huhu and sa 3 ka cam usa na lay mo gana. Kinsa naka try ani huhu

1 Comment
2024/11/22
19:12 UTC

3

Transferring files direct to PC without iTunes/iCloud

I haven't owned an iPhone for years, not since the first gen, but I recently got an iPhone 15 Pro (iOS 17.4.1) and I'm starting to regret it. I know a lot on here are fans, so maybe you all can help talk me down from the ledge.

I'm trying to do something that I feel should be simple.

I shot a quick product video that I would like to transfer to my PC for editing, etc. before posting.

On my Android phone I would connect the USB, swipe down from the top, change phone connection from "charging" to "transfer photos," and my camera would be available from Windows Explorer.

I could easily browse the phone's directories (DCIM > Camera and there are my files). From there I grab the file, stick it a folder on my PC and get to work. Two minutes max from start to productive work.

On my iPhone, I cannot seem to make it happen, period, full stop.

It looks like I need to use iTunes and/or buy storage on iCloud to make it work, or use a third party like Dropbox.

Ideally, I'd like to avoid iCloud and iTunes altogether.

I have a direct USB connection between the two devices. How can I use it?

7 Comments
2024/11/22
19:00 UTC

2

Getting the same government alert over and over

Last night a government alert (amber alert) came in. Since then it's come in over a dozen more times, if I restart my phone it instantly comes back.

iPhone 15 Pro. I am swiping down the notification center and swiping away the notification, do I need to do something else?

edit: I think it's because I have a poor cell signal at my house, and any time it reconnects to the network the alert comes in again...but I previously had a Samsung and this never happened despite the phone always going in and out of service.

10 Comments
2024/11/22
16:38 UTC

1

iPhone 11 carrier unlock

Hello! Is it possible to unlock an IPhone 11 device? (Hungarian Vodafone provider) It has Ios 18.1. However, the network works abroad, but not at home. And there should be a solution to unlock it. Is this possible? Anyone have any tips?

6 Comments
2024/11/22
16:30 UTC

1

The request was denied by service delegate

Can someone please tell me what does messages mean? It just appeared on my lockscreen not only with the photos app also with several other apps (outlook, mail, snapchat,…). I have an iPhone 14 Pro with IOS 18.1 if that helps

Photos app: The request was denied by service delegate (SBMainWorkspace) for reason: Locked ("Unable to launch com.apple.mobileslideshow because the device was not, or could not be, unlocked"). The request to open "com.apple.mobileslideshow" failed.

Outlook:

The request was denied by service delegate (SBMainWorkspace) for reason: Locked ("Unable to launch com.micro-soft.Office.Outlook because the device was not, or could not be, unlocked"). The request to open "com.microsoft.Office.Outlook" failed

1 Comment
2024/11/22
13:56 UTC

5

Please help.

Had given my brother's old iPhone 13 Pro to repair as it wouldn't switch on. After flashing (b/c he forgot the passcode) now it says unable to activate. What does this mean?

7 Comments
2024/11/22
13:04 UTC

0

what dose This mean😭😭 i cant download anything this pops up when i try

8 Comments
2024/11/22
12:58 UTC

2

I accidentally was using screen recording and it suddenly turned dark. Someone explain or recreate.

4 Comments
2024/11/22
12:54 UTC

1

Nfc reader not working

Hello guys , i recently bought a used iphone 13, overall it’s good and i got it for a good price, only issue with it was the upper speaker ( which isnt a big issue for me ) , but then as i tried to read an nfc pro card , and after it i tried paying using apple pay , it didn’t work. Which had me thinking , is the nfc antenna linked to the speaker? Since they’re both on top of the phone. If not how can I troubleshoot it. Iphone :13 iOS: 17.7.1

1 Comment
2024/11/22
10:36 UTC

1

Cannot verify server identity

The identity of “powdedexi.club” cannot be verified. How do I get rid of it, cuz I don’t know what to do with it.

3 Comments
2024/11/22
10:22 UTC

1

iPhone X was reset and cleared, new user set a passcode but forgot it

I have an old iPhone X which I reset and cleared totally. Last iOS update was probably about half a year ago.

Passed it to a relative who set a passcode, but forgot the passcode. Now the phone is locked for 3 hours. How do I reset the phone again? I don't think there is an Apple ID associated with it.

Can the staff at an Apple store help with this?

2 Comments
2024/11/22
10:12 UTC

2

2 whatsapp in one phone

I want to use two whatsapp accounts on my iphone. Is there any way i can do that? Please help.

3 Comments
2024/11/22
09:43 UTC

1

Iphone 15 not connecting to both WiFi & data but still receiving notifications

Iphone 15 not connecting to both WiFi & data but still receiving notifications

Hi, I'm currently travelling and having to buy new sim cards every time I enter a country. I recently arrived in Thailand and after around 5 days of having no issues my service just vanished even though it says I still have full bars for service and I can see new notifications coming through.

Same for WiFi. It says I'm on the network and I keep seeing notifications come through but when I load up any app, it says I have no Internet connection.

I put the sim card in my old phone that I brought as a spare (Samsung S23) and it's working perfectly. What is going on with my iPhone and can anybody help me out, please? It's a brand new iPhone bought 2 months ago.

Thanks.

Edit - I've reset the network settings on my iPhone and restarted multiple times. iOS 17.5.1 Awaiting 18.1.1 but getting "Unable to check for update"

3 Comments
2024/11/22
06:03 UTC

1

How to get a locked iPhone to connect to WiFi?

I have had my old iPhone XS Max sitting in my drawer for about a year because I got a new phone, and I cannot remember my passcode for it. Doing research I have come to the conclusion that I cannot get into the phone unless I somehow remember the passcode. The problem is, I have a bunch of photos on there that were never backed up (stupid I know) because I didn’t have iCloud storage. I have since purchased more iCloud storage, and I am hoping that my photos will back up. But, the phone is not connected to WiFi. I still have the same WiFi that I had on the phone before, and when I first started messing with the phone trying to guess my password, it WAS connected to WiFi. I know this because it appeared on Find My. But since then, it has not connected back up to WiFi. I am not sure if it is no longer connected because I disabled my phone (not permanently yet but it is disabled for one hour at the moment). How can I get the phone to connect back to WiFi so I have a small chance of recovering my photos?

6 Comments
2024/11/22
05:42 UTC

2

Can’t call my mom :(

Hi! I’ve been having this issue for a few weeks and can’t seem to figure out what’s going on. My phone is able to call all numbers, except my mom’s. It won’t ring or dial, just goes straight to voicemail. I’ve restarted my phone at least 5 times, double checked that there’s no blocking issue, and made sure both phones have service. She is able to call me and it goes through, but I can’t call her. Any ideas? iPhone 13! iOS 18.1

7 Comments
2024/11/22
04:13 UTC

1

Autocorrect help

My autocorrect is changing two every day words when I hit the space bar, I’ve attempted to fix it several times to no avail.

Its changing my sons name to an acquaintances name, one that is uncommon and I have only typed once VS my sons more common name I type several times a day. It also changes “He” to “Heather”. You can see why that would cause issues.

I don’t always catch it when it happens so there are frequent annoying miscommunications.

I’ve attempted to auto-set both the acquaintances name and “Heather” back to the intended words in the settings, but it doesnt work in reverse I guess.

Is my only option to disable autocorrect? Id prefer not to.

(Edited to add phone info) iPhone 15 iOS 17.6.1

1 Comment
2024/11/21
22:37 UTC

2

iPhone 12 stuck in boot loop, put in recovery connected to MacBook and start the restore process and it disconnects from the MacBook and continues the boot loop.

Any suggestions where to go from here? I think this happened attempting to update to the latest iOS, it was on iOS 18

10 Comments
2024/11/21
21:44 UTC

1

Iphone 11 Pro microphone issue

Hi all!

I have an Iphone 11 Pro, and I have a strange issue with microphones. When i do phone calls, the mic works somewhat fine. It starts a bit quiet, but after it gets better, and sounds normal. But whenever I use Facetime, Whatsapp the microphone does not work. Same issue with voice memos. For videos, everything is working fine. I'm on IOS 18.1, but i do not think this matters.

1 Comment
2024/11/21
20:32 UTC

1

DESPERATE HELP

Hello everyone,

My title may be dramatic but that is how it feels. I recently used an Airalo Esim for travelling, I then went to convert it back to my physical sim and its been fucked. I have tried everything went to my carrier three times and the apple store, everyone wants to wash their hands of this issue. I have turned imessage on and off, I have signed out of icloud, i have reset the network settings, I have factory reset the phone. Everytime it picks a contact to not work and to not send messages too both imessage and SMS. Any help would be appreciated.

Iphone 14 pro

IOS 18

5 Comments
2024/11/21
19:26 UTC

1

Iphone 12 does not come off the screen with the logo.

I'm having problems with the new IOS update on ip12, it all started when I received a message describing that my FaceId was having problems and I was recommended to install the most current version of the system, as a result my iPhone simply got bricked on the screen. So, when I tried to update through iTunes and it bricked on the iPhone's recovery screen and it doesn't go away, if I try to restore or update it gives an error in iTunes and says that it was not possible to restore, does anyone know how to help?

0 Comments
2024/11/21
19:14 UTC

1

Notifications not showing up

I have an iphone 11 - how do I get notifications from teams and outlook to show up on the lock screen?

The notifications are on in settings, so they should show up. The notifications used to show up too, but for some reason stopped.

Don't know what's going on. Had this phone for years and notifications always showed. IT's a work phone btw.

3 Comments
2024/11/21
18:37 UTC

1

After disconnecting from VPN, my location is still different

I have disconnected from vpn and it still says I am in germany even tho i am over 1000 miles away from there. I removed the app from my vpn options, uninstalled the app, turned location services on and off multiple times, restarted my device, and then it will be my proper location for a few minutes and then go back to germany even tho the vpn app is deleted. Please help me find a way to fix it so it doesn’t keep changing my location to Germany. (My date and time was originally germany too but its fixed now)

Iphone 15 btw at iOS 18.1.1

1 Comment
2024/11/21
16:25 UTC

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