/r/iphonehelp

Photograph via snooOG

A sub for asking for help specifically for iPhones

Need advice or have an issue that you can't find a solution to for your iPhone? We have users who enjoy donating their time and expertise to help others. Only iPhone related issues please (not apps or other Apple devices or accessories.



Subreddit Rules


  • 1. No iCloud/Activation Lock bypass posts or comments. Do not ask for bypasses or hacks for iCloud locked devices. Activation Lock by Apple is not hackable and all posts asking for info on how to get past activation lock will be removed and the user may be banned.

  • 2. iPhone related issues only. No iPad, Mac, or other Apple product help requests. The name of the sub is self-explanatory. Posts asking for help for other Apple (or other brand) devices will be removed.

  • 3. No vague or poorly explained requests. Please include iPhone model, iOS version, problem, and steps taken to remedy your issue. We're here to help, but can only do so with the information that allows us to help troubleshoot. Also, keep calm. ALL CAPS POSTS OR COMMENTS WILL BE REMOVED.

  • 4. No broken screen "should I fix this?" posts. If you broke your screen, it has lines on it, the image is wonky, the touch doesn't work, or it has black marks in the image, you need a screen change. If you have data you need but a broken screen, get the screen fixed...it's super cheap pretty much anywhere. These posts will be removed.

  • 5. No "is my battery normal?" posts. All posts asking if normal battery usage is normal will be removed. A battery drops on average 10% per year - is yours within those parameters? If so, you don't need to post and these will be removed.

  • 6. No aggressive, rude, or unnecessary comments. Don't agree with another user offering help? Feel free to debate the issue in a civil manner. Rude, condescending, or insulting comments will be removed. Users will be given one warning, then a ban. If there is a repeat offense, a permaban may be applied.

  • 7. No spam, self-promotion, or non-iPhone related posts. This sub has a very simple premise. Do not spam the sub with alternative content. Please refrain from promoting repair websites or software sites. If you want to promote your services, contact the mod team to ask first. Non iPhone-related posts will be removed, and posters will get one warning. Repeated occurrences are grounds for a ban.

  • 8. No politics or protests This simply isn't the place.

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/r/iphonehelp

61,505 Subscribers

1

Stolen phone

No password to unlock

Worried thief will get photos and messages.

I googled and have erased iphone via find my app but its pending erase.

Can they access my stuff ‘offline’ as it seems erase will only happen when they connect to wifi or put a sim card in??

Bit worried.

All i know is its an XR model iphone

4 Comments
2025/02/02
10:59 UTC

4

My phones touchscreen has been acting up slowly getting worse and worse and idk how to fix it

  1. It scrolls to the top of whatever app or page I’m on everytime
  2. Freezes randomly and won’t unfreeze for 10 seconds or more and by freeze I don’t mean the screen is freezing but the touchscreen is freezing
  3. It’ll just glitch around example in the video all I was tryna do is pull up my apps but obviously my phone glitched around and stuff
9 Comments
2025/02/02
09:00 UTC

2

iPhone 12 stuck in boot loop. Please help!

My iPhone went into a boot loop after a new SIM card was installed. After a failed data transfer to newly purchased phone, the tech went to reactivate the old phone and placed a new sim card. He then restarted the old phone. After that the boot loop began. The apple logo just keeps blinking. I have tried to hard restart ( pressing up, down, then hold power button) with no luck. Apple tells me that I basically have no choice but to restore it and lose all my data. It hasn't been backed up in years and I desperately want to save photos and videos.

Has anybody had any luck with recovering data that had not previously been backed up?

1 Comment
2025/02/02
07:00 UTC

2

In this picture can this be fixed by apple or my carrier?

I have a IPhone 15 plus running on IOS 18.3. And I went back in forth multiple time to T-Mobile and Apple. And they don’t know what to do.

4 Comments
2025/02/02
06:56 UTC

6

Do I need to get a new iPhone or a new carrier?

I have a iPhone 15 plus running on IOS 18.3. And I went to the Apple Store and also to my carrier T-Mobile back and forth multiple times and everything is clear on both ends except, this picture pops up every time. Hence why I was wondering if this was a iPhone issue or carrier issue?

2 Comments
2025/02/02
06:51 UTC

0

Is this a carrier or iPhone problem?

So I went to the Apple Store and also to my carrier T-Mobile back and forth multiple times and everything is clear on both ends except, this picture pops up every time and they can’t activate my Esim. Hence why I was wondering if this was a iPhone issue or carrier issue. I have a iPhone 15 plus running on IOS 18.3.

5 Comments
2025/02/02
06:47 UTC

0

Is this a carrier issue or a iPhone issue?

So I went to the Apple Store and also to my carrier T-Mobile back and forth multiple times and everything is clear on both ends except, this picture pops up every time and they can’t activate my Esim. Hence why I was wondering if this was a iPhone issue or carrier issue.

9 Comments
2025/02/02
06:43 UTC

16

Mom said phone started flashing. No drop no water damage or anything???

10 Comments
2025/02/02
03:33 UTC

0

Adding a picture to a text doesn’t always work (the menu doesn’t appear)

I’m having an issue with my iPhone 16, where it won’t always bring up the menu if I press the + symbol when texting. The one to the left of the text box.

Sometimes I have to tap it two or three times before that menu appears.

Does anyone know how to fix this?

Note: I also had this problem with my 11, so it’s not the phone. I’ve never heard of anyone else having this problem, though. I talked to support, and they said to update my phone, but it’s still happening and has for a year or two.

I talked to a senior tech support rep who told me the above. He said to email him next week if I’m still having the problem, and I am. Occasionally.

iPhone 16 Pro Max, the latest iOS.

4 Comments
2025/02/02
01:12 UTC

2

Help Needed! Attempting to repair my iPhone and saw this brown rust, is it worth me repairing? (First timer)

I need to know before I buy the LCD and Sensor and waste my money, is the phone some good still with this brown coloring?

I haven’t used this phone in a year!

6 Comments
2025/02/02
00:28 UTC

1

Changing DOB on Apple ID

HELLOO! I created my Apple ID a while ago when I was 12-13 years old, and I used a fake birthday. Now I'm well over 19 and wondering if changing it to the correct DOB would result in my Apple ID being banned. I have all my photos, files, etc. here, and I can't lose it. I'm only changing it because I want to apply for the Apple Card, and the date of birth must match. Thanks, y'all!

4 Comments
2025/02/01
23:44 UTC

1

Camera disabled

I have an iphone 15 (had it for few months roughly), and out of nowhere the camera just stopped working. By stopped working I meant it remains black at all times. For the selfie mode the screen shows black but I can actually take the picture and have it show up in my camera roll. For the other camera it completely refuses to take a picture. What should I do? Has anyone else had this problem? Thanks

Also im updating to IOS 18.3 right now.

I reset it once and the Selfie camera was back to normal for a short period of time, but the other side of the camera is not working at all.

3 Comments
2025/02/01
21:41 UTC

1

iMessage not working with another iPhone user

I use an iPhone, and whenever I text my one specific friend who also uses an iPhone, the texts send as SMS messages, but iMessage works for both of us with everyone else we know with iPhones. Does anyone know what the cause might be?

9 Comments
2025/02/01
18:24 UTC

3

Can’t active iMessage/FaceTime with phone

Hi everyone, for a long time i can’t active my iMessage and FaceTime via phone number. I live in Europe but i do have SMS for other regions. I was trying everything, turning them off and restarting, resetting etc. and waiting way over 24h for activations. I have an iPhone 14 Pro with iOS 17.6.1. I have no idea how to make it work help me!

4 Comments
2025/02/01
17:58 UTC

5

why is spotify not following the theme on my phone?

3 Comments
2025/02/01
15:12 UTC

1

iPhone screen does not turn off when Youtube premium pip is on

Hello, i have iphone 14 pro max ios 18.3, all updates installed. I have YT premium and when i have video in Picture in Picture and when i lock the phone display is off. When i get notification from other app or i want to check a time, then display is not turn off after 30s - the display is constantly on. On other apps with PiP this problem not exists. Any solution?

5 Comments
2025/02/01
13:31 UTC

2

Apple sign flashing

So my new iPhone 16 (don’t know iOS) that I have probably only had three weeks decided to ran black and give a loading symbol. Then it gave an apple symbol. After awhile the symbol would turn off and on every couple minute. No matter how many times I tried to hold the buttons nothin. I hooked it up to my laptop and was able to do an update on it but my phone still won’t turn and just keeps flashing. What do I do it has been about an hour and a half now.

2 Comments
2025/02/01
07:25 UTC

2

Can’t manage screen time on new update

I have an iPhone 12. It updated to IOS 18.3 overnight. It is slow and laggy this morning. The worst thing is I use Family to manage my kids’ screen time but this morning I can’t do it. I can see the kids’ page but when I tap ‘Screen Time’, nothing happens and then I can’t tap anywhere else on the screen and have to force close the Settings app. I have restarted the phone which hasn’t helped. Any ideas?

2 Comments
2025/02/01
06:32 UTC

3

Is there a way to have multiple accounts in iPhone's iOS App store logged in?

There are two different Apple ID accounts with multiple purchases.

Thank you for reading and hopefully answering soon. :)

7 Comments
2025/02/01
05:16 UTC

3

How to remove this notification?

6 Comments
2025/02/01
02:28 UTC

2

Find out which app just rang notification?

I don’t know what app is it but sometimes I get random chaching sound notifications , but it doesn’t show up in my notifications sections .

I want this sound to end how do I track it down? Is there a list of notifications history?

Ios18.3 iPhone15

1 Comment
2025/02/01
02:10 UTC

1

Not showing up in iTunes

I just got the 16 pro yesterday (upgraded from the 11 Pro Max) I went to plug it into my computer and set it up from old phones local backup. When I first plugged it in with a USB-A to USB-C nothing happened. I unboxed the apple cord (C to C) and plug it into the 1 USBC port my computer has (for power) and it connected to itunes and synced (but it didn't show up in my file explorer). After the restore, i restarted my computer and plugged it in with the A to C and and it showed up in the explorer, but not itunes. Is there something going on that I can do to make it show up in itunes with an A plug?

3 Comments
2025/01/31
14:35 UTC

2

my phone has been saying “no sim available” for like a week or longer

everytime i reset my phone it goes back to normal but maybe after a few days/hours it’ll do that again, idk why :< (iphone 12 mini, ios 18.2.1)

12 Comments
2025/01/31
05:27 UTC

3

My moms iPhone 16 plus won’t use Apple Music for alarms

My mom recently got a new phone and she likes to use music for her alarms in the morning, we’ve tried everything from the Apple forums but nothing has worked I assume it’s on the newest iOS

5 Comments
2025/01/31
02:46 UTC

1

How to turn up the ringer?

iPhone 14, most recent IOS no beta test. Unable to figure out how to turn up ringer.

2 Comments
2025/01/31
02:13 UTC

22

My Apple Pay double tap is blacked out

I can’t use my double tap, the double-click to pay is on and blacked out. I can’t find any info on this anywhere.

18 Comments
2025/01/30
23:13 UTC

1

Apps not showing in Privacy & Settings > Microphone

Apps that have the ability to use the microphone should appear in Settings > Privacy & Security > Microphone with a toggle to allow microphone access. However, only one app is showing there (Drafts). Safari and Zoom are not there, for example. I am on iOS 17.1.1. How do I fix this?

Do not suggest updating iOS as a solution. I am not able to do that right now for reasons.

2 Comments
2025/01/30
00:52 UTC

2

My phone is warning me that there is liquid in the charging port. I dried it out by itself for 24hrs, now it's been drying in silica gel for 24 hours, but is still giving me the error. Should I continue to just let it dry, or should I bring it to an fixit station at the mall?

I have an iPhone 16 Pro Max, and I cannot find the place that is supposed to have the water damage indicator on this phone. I have an e-sim so it wouldn't be there. The phone works normally otherwise. Currently, it is fully shut off and is drying in a bag with about 10 silica gel packets, the charging port is facing downwards. I want to take it to an Ifixit station at my local mall, but I don't know if that will affect my trade-in in the future because it invalidates the warranty. It has been 48 hours since the charging port came into contact with a small amount of water (1 drop) straight to the charger port. it's been shut off since yesterday, but I've checked it and it still works fine. any advice would be appreciated, thank you in advance!

15 Comments
2025/01/30
16:01 UTC

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