/r/postmates
News and discussion about the delivery company Postmates.
Customers, please read the Customer FAQ.
Drivers, please read the Driver FAQ
For New User Promo Codes, go here.
For Existing User Promo Codes, go here.
City-specific information is found in the wiki.
Courier Discord server: https://discord.gg/4nYg9n9
If you are asking for tips and/or advice, please make sure to include your location in your post!
Rules:
To contact Postmates directly, the best way is through their Twitter.
/r/postmates
Do not post new user/referral promo codes. You will be banned.
Do not ask for promo codes. Do not complain about the lack of promo codes. Complaining/asking for codes is not going to make more magically appear. Beginning July 2023, this will now result in a permanent ban. More likely than not, you were never contributing codes to the community to begin with.
Top level comments in the promo code thread must be Postmates promo codes that work for existing users. Do not post a promo code that is already in the thread. Reply to that code if you have input. Violations will result in a temporary ban. Multiple violations will result in a permanent ban.
Don't downvote someone just because a code doesn't work for you. Some codes are targeted or region-specific. Others may have expired before you tried it.
"Why does it say there are X comments but I don't see any?" The comment was probably removed by a mod or automoderator because it was a top level comment that was NOT a promo code. In the past, there were numerous complaints about having to scroll through hundreds of comments containing complaints and requests for code before seeing an actual code.
my driver stole my order of $90 of food AND TOOK MY COUPON :( his name is David and he deliver to the Garden Grove area. support only gave $25 of a refund despite me asking for a full refund. i have to wait 24-48 hours for a supervisor.
Postmates keeps double charging me. I go to the help and they say it will be reversed but I haven’t gotten any money back yet. Has this happened to anyone else???
Yesterday morning, I placed an order. The delivery driver messaged me when he was nearby, asking for directions, so I explained exactly where the apartment entrance is (even though i have instructions in my profile, and they are not hard or confusing, basically it is just a gate code and that the elevator is right near the entrance). Shortly after, I received a notification that my food had been delivered, along with a picture of the bag lying outside, on the street.
https://imgur.com/a/McXqcpF
The photo showed a random building that wasn’t mine. I went outside and realized the picture was taken at the animal hospital next door. I spoke with their staff, who said they saw a man with a food bag who took a photo of it, then put the bag back in his car and drove away.
I've contacted support right away, and surprisingly, they refused to refund or do anything, simply sending the same message that `the order is not eligible for refund`. I am using postmates a lot (only this year I've placed 12 orders, so basically ordering something every day) and did not expect something like this to happen at all.
I don't order a lot cuz of the fees, delivery and the tip costing just as much as the meal, but I received a coupon for a 50% off delivery only so figured why not.
Ordered Panda Express that literally 2 blocks away from my house. Order gets picked up, it says 7 minutes away, then instantly changes to "1 stop along the way" to "A few stops along the way" and then to "12 minutes away" then changes back to "1 stop along the way" and then after 50 minutes I finally got my food with melted ice in the drink and food that's now wet and cold.
I was home sick and hungry, but too weak to cook. So I had some breakfast delivered. The driver was so nice and pleasant. He wished me well and sent a couple of nice messages while he was waiting on the food. It made me feel better. I love it when people are good at their jobs. I gave him a $12 tip for a 1.5 mile delivery. I hope he had a good day.
I ordered McDonald’s and tipped $5 initially for like a $18 order 2mile drive. The driver was nice and I was feeling satisfied lol so I was going to tip another $1 but did $11. Happy New Year K!!
Do not post new user/referral promo codes. You will be banned.
Do not ask for promo codes. Do not complain about the lack of promo codes. Complaining/asking for codes is not going to make more magically appear. Beginning July 2023, this will now result in a permanent ban. More likely than not, you were never contributing codes to the community to begin with.
Top level comments in the promo code thread must be Postmates promo codes that work for existing users. Do not post a promo code that is already in the thread. Reply to that code if you have input. Violations will result in a temporary ban. Multiple violations will result in a permanent ban.
Don't downvote someone just because a code doesn't work for you. Some codes are targeted or region-specific. Others may have expired before you tried it.
"Why does it say there are X comments but I don't see any?" The comment was probably removed by a mod or automoderator because it was a top level comment that was NOT a promo code. In the past, there were numerous complaints about having to scroll through hundreds of comments containing complaints and requests for code before seeing an actual code.
I ordered catering early today and the driver delivered the wrong order. I sent the receipt and picture of the order but Postmates decided the order was correct and couldn't refund my money. It is hard to understand why they are acting like a scam artist. I canceled my membership and never going to order aging
i don’t see the real number on the internet nor anywhere public so i’ve decided to provide the number i was givin within app as i know it can be difficult to contact them the number is (833)-956-0470
Rather naive and new young adult here (19). Still learning the ropes of banking and everything but I contacted “support” and have done my best. Help me out please!
Saw an email about an hour ago saying I signed up for Uber One. I did not. I always hit like dismiss/no thanks/whatever. Then I see this is recurring. If I try to cancel, I am rerouted to a FAQ page and a little chat box where you send comments, not an actual live chat or anything. Called my bank and stopped that specific reoccurring payment (thankfully the first and only) and cancelled my card. Went back to my inbox to see if the chat updated and saw that all my chats were cleared. Strange, sent another one in, hopefully it gets answered after I post this. Tried to remove my card on file. Won’t let me as it’s tied to the subscription. Anyone know what to do in this situation or what next? My god this is aggravating.
Hi, Just new to online delivery and I am a store owner with postmates as one of our carriers and I was wondering. how does postmates assign their drivers especially when its about to pick up alcohol orders cause we had one and I had to deny it because the driver was a minor.
I hate postmates so much but other delivery apps aren’t any better. I ordered lunch for my son and I as a treat because he had been sick all week from school and since he was feeling better figured we could get some take out for lunch. Unfortunately they failed to give me my sons drink which no big deal I’ll share mine and I’ll just get a two dollar refund. So I did the thing by saying we were missing a part of our order and just have it was “Uber” cash. Well they put 2.29$ in my wallet and now they have taken it back. Checked to see if it was just deposited into my bank account for some weird reason and no, they literally took back my refund. They’ve done this to me a few times before with the cash being between 3$-8$ refunds for messed up orders. I’ve done the calling in the past, they said they fixed the issue and sent me back the money except they never did.
Has this happened to anyone else?
Tl;dr: Postmates stole my refund money and it’s mostly just annoying and kinda scammy. Most likely will be deleting the app and never using it again.
My order was never delivered this morning and it's posted as completed why is there no response? Will I still be charged?
Do not post new user/referral promo codes. You will be banned.
Do not ask for promo codes. Do not complain about the lack of promo codes. Complaining/asking for codes is not going to make more magically appear. Beginning July 2023, this will now result in a permanent ban. More likely than not, you were never contributing codes to the community to begin with.
Top level comments in the promo code thread must be Postmates promo codes that work for existing users. Do not post a promo code that is already in the thread. Reply to that code if you have input. Violations will result in a temporary ban. Multiple violations will result in a permanent ban.
Don't downvote someone just because a code doesn't work for you. Some codes are targeted or region-specific. Others may have expired before you tried it.
"Why does it say there are X comments but I don't see any?" The comment was probably removed by a mod or automoderator because it was a top level comment that was NOT a promo code. In the past, there were numerous complaints about having to scroll through hundreds of comments containing complaints and requests for code before seeing an actual code.
Toilet paper, paper towels, and a bottle of cold brew from cvs cost $58.
FIFTY EIGHT.
$10 in “fees” even though I pay for uber one. Just insane.
Postmates it is absolutely unacceptable that drivers are allowed to pick up HOT FOOD ORDERS and accept additional orders on the way so that the delivery window is an additional HOUR making it so the tine food was ordered to delivery is 2 hours and food os stone cold.
Who the hell can we escalate this to? Who built thos into the app to allow for drivers to do this after picking up the order?
Absolutely astoundind and assured way that driver will receive an updated 0$ tip.
Seems like a way to scam for free food.
So I just ordered from Chipotle, and the order got canceled twice and then the last it was delivered to me with the bag WIDE OPEN and almost everything missing (they took the chips but left the salsa). At that point brotha, just take the whole damn bag. *the bowl was open too.
I called Chipoltle and they said "They could not do anything about it since it's through a third-party app" which is bogus. on top of that, they leave their food out on a shelf, which poses a food safety risk but a "smart" way to avoid a liability claim.
I called support and they said they would follow up since it was tampered but what are the chances of that?
Do not post new user/referral promo codes. You will be banned.
Do not ask for promo codes. Do not complain about the lack of promo codes. Complaining/asking for codes is not going to make more magically appear. Beginning July 2023, this will now result in a permanent ban. More likely than not, you were never contributing codes to the community to begin with.
Top level comments in the promo code thread must be Postmates promo codes that work for existing users. Do not post a promo code that is already in the thread. Reply to that code if you have input. Violations will result in a temporary ban. Multiple violations will result in a permanent ban.
Don't downvote someone just because a code doesn't work for you. Some codes are targeted or region-specific. Others may have expired before you tried it.
"Why does it say there are X comments but I don't see any?" The comment was probably removed by a mod or automoderator because it was a top level comment that was NOT a promo code. In the past, there were numerous complaints about having to scroll through hundreds of comments containing complaints and requests for code before seeing an actual code.
The fees on Postmates and Ubereats are pretty high, so the promo they have had for much of this year that cancels all of their arbitrary fees as well as the delivery fee is actually pretty decent when it comes to reducing how much extra they charge you. The email for the promo has no code and says it lasts until the end of this year, but I seem to no longer have it available to me.
It is really hard to contact anyone at Uber for help so I wanted to see if anyone else has access to this promo still or did I get like, shadow banned from it or something?
I order almost every day some type of meal. Sometimes I’m missing my fries, drink or a few items out of my order.
If i complain to postmates, does that have anything to do with the driver and their rating?
For instance, fries from McDonald’s were missing from my order today. Why even get McDonald’s if you’re not eating the most saltiest crack induced French fry on the planet?
Does it have any affect on the driver to say that i didn’t receive them?
The restaurant bags it and seals it before the postmate picks up.
Just want to make sure that I’m not fucking up anyone’s job for my minuscule problems.
Thank you for all you do service workers! Couldn’t live without you all.
Yeah. The other day, I tried to adjust my tip so that the overall total would be a round number (just because it feels good to see the two zeroes. You get it.), and, weirdly enough, my total was like $36.06! So I click again, adjust my tip again—like oh, fifty SEVEN cents, my math must be awful—and AGAIN my total is like $36.09! It takes me a minute to see what’s changing, but then I realize: every time I click on the tip, the “taxes and other fees” goes up! It’s small, by like a cent or two at a time, but I kept clicking and it kept happening. I even tried changing my credit card, clicking “place order” and then “undo,” and going back to the menu but not adding or changing any items and going back to check out.
Every. Single. Time. They upped my total.
Postmates is a giant scam. Don’t order from them.
I’m still not over ordering a meal for pickup, paying $3.59 for a cookie, and getting to the restaurant to see that they sell cookies for $2.99. Absolute insanity.
Hi there, I’m curious if anyone else has had a similar experience and would be interested in joining a class action lawsuit.
This is the 2nd time I have placed an order with Postmates in which the restaurant manager has confirmed my order is out of stock — and Postmates has refused to refund me.
This time, I recorded a call with the manager who confirmed it was out of stock (and thought it was outrageous that Postmates would not refund me) — and additionally, the driver confirmed in a text chat they did not have my order, which I screen-recorded.
Postmates is still refusing to refund it.
If anyone else has had this experience, please comment and I will start reaching out to law firms about this.