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I am beyond frustrated with UberEats right now. I placed a $170 grocery order, only for it to never arrive. The driver, Dilpreet (photo attached), made zero effort to contact me or actually deliver the order—he just straight-up stole it and disappeared.

What’s worse? Uber Eats customer support REFUSED to issue a refund. So basically, I’m out $170, the driver gets away with it, and Uber Eats does…nothing?!

How is this acceptable? This feels like straight-up robbery, and the fact that Uber Eats is brushing it off is insane. I’ve been a loyal customer, but after this? I don’t think I’ll ever use their service again.

Has anyone else dealt with this? How did you get Uber Eats to take responsibility?

I was the customer in this experience i have "please leave at door and knock my dog is an asshole" ... i get the same order basically daily its about $22 and i tip $10 flat. Its only about 1-2 miles away from the store but i get some drivers might have a long drive to even get to the Dunkins.... One of the drivers i get often never knocks and leaves it 2 feet away from my door in the middle of the walkway, i can tell when its him after the fact even if i didnt check the driver because im busy coding or what not...
Anyways one day it was very windy and the same things happened. once i got notified of the order (likely a few mins after he left it since he was no where around) my order was already on its side with a 4 inch puddle of coffee and all food ruined. If this driver followed my directions and knocked i would have maybe got to it before it was knocked over, if he didnt leave it 2 feet away in the walkway where it had no support it likely wouldnt have got knocked over either. I had to get refunded my whole order have it resent out so this one time i altered the tip to .01 (it wouldnt let me totally remove it).
I had no other way to tell the driver what happened and now he harasses me through the app when he gets my order before canceling... "you are the asshole who changes tip to .01 F*** you" etc. i can find no way to answer him to explain since he cancels right after, i usually only see it in my notifs after the fact and i do give $10 tip normally it was just this one circumstance i did this because even with the refund it cost me $9 plus another $32 to get it back to my door.... This happens (messages from this driver) at least 2-3 times a week since the incident. Any advice?

I reached out to Uber support because it wasn’t letting me use my Uber cash and they told me that my account has been restricted because they found an activity that went against their terms and services, but didn’t tell me what that activity was??

So i never received my food, I stood on my porch messaging my driver who ignored every one of my messages I never saw the driver. Uber is literally REFUSING to refund me..... like what the actual F*** is wrong with these people.

I took this order because it was really good money, and when I got there the customer texted they got surgery so won’t be able to come down and their buzzer wasn’t working, so I waited over 5 mins so someone could open the door for me, and delivered the order to their apartment. All because I knew they gave a good tip.

Why would they take it away after, even though I went above and beyond and waited?

Today I received a 5 mile order for $5 which is fine by me so I completed it. After completing it I was on my way to receive more orders when the app told me that the order could not be delivered because I was far from the restaurant.. Whaaat!? How is it possible that it says that I have to return to the restaurant to pick up the order if I already delivered it in person and they even gave me the pin code and it was correct? I contacted support and they told me to restart the app but it still told me that I was far from the restaurant which I was not going to do because I would have to go 5 miles back just for the app to let me confirm that I picked up the order and then return to the customer's house again to finish it. That would be 10 extra miles that they would not pay me. Then they told me to wait a few minutes to verify the information and they canceled the order and then told me that they could not verify the order because it was no longer in the system. They did not pay me anything

My delivery took 90 mins to get to me. There was meat in there. It was lukewarm / room temperature when it got to me. Is that safe to eat?

I decided it wasn’t, threw out the food, and told Uber Eats about it.

Am I right in my judgment?

So last night i started doing uber at 630pm. I got my first two orders fairly quickly which i delivered on time around 7pm.

As soon as i dropped off my second delivery i got pinged another delivery for a Greek food place at the mall nearby which had an estimated delivery time of about 30 minutes paying around $19.

Picked up the order around 7:15 and on my way to the customer the customer had texted me.

“Do you have my food? Priority is at 6, not 8”

I replied confused saying, “yes i have your food. 6? I only received your order after 7pm?”

I delivered the food on time in fact a few minutes ahead of schedule.

I knew something was off. The customer ended up deducting $5 off the tip and rating me poorly.

I take this side gig pretty seriously and im a diamond driver not new to this at all.

I called uber support to explain and the support guy just put me on hold and no one else picked up the call for at least 10 minutes.

I checked the earning summary and it says that i got this order at 6:06?! I was on my couch having dinner at that time as i had just finished my day job and i was getting my self a meal before starting uber at 630pm. So there was no way i had picked this up at 6:06.

Has this happened to any driver before?

A few days ago I was nannying and ordered food to my nanny family’s apartment. I clicked the “leave at building reception” option and provided detailed instructions and a photo of how to find the steps of the lobby as it was not immediately visible (they live in an apartment enclosed in a courtyard so from the street all you can see is a driveway). Either way I was working in the apartment when I saw (through a window) my delivery driver walk down the driveway, drop off the food, and leave. Then I went to the lobby about 15 minutes AFTER the driver had already left(!!!) to get my food, where a neighbour arriving at the same time had to hand me my food as I could not reach it with the baby on my hip. In other words, I had NO interaction with this driver whatsoever, and it was a normal delivery.

So imagine my shock when the next day I receive an email that my uber eats account has been suspended following “a concerning report from [my] delivery person from a recent delivery where [I was] involved in a physical altercation.” I know it was from this recent order as the last order I placed was at least a month ago.

This isn’t a case of a misunderstanding - I literally had ZERO interaction with this driver, and unless something happened to them before or after they made it down the driveway and into the courtyard, nobody else did either, because I saw them enter, place down the food and leave again. Not to mention, even if I had come down to collect my meal in my driver’s presence, I was carrying a baby and was struggling enough to even pick up my food that I required a neighbour’s assistance - there is no possible way I could’ve gotten in anything that could have been interpreted as a physical altercation.

I am just so maddened about this injustice. I’ve heard of uber customers falsely reporting things to get refunded but never the other way around. I even gave my driver 5 stars and a 15% tip for the bother of finding the apartment lobby so I don’t think she did it out of spite for having to find the entrance?? Uber called me today to hear “my side of the story” but all the woman on the phone asked me was “can you recall any recent delivery in which you physically assaulted or attacked your delivery driver” and I obviously said “no, I barely even interact with my drivers as I always ask them to leave it at the door”. The woman just said she’d get back to me in 3-5 days with a decision.

It’s worth mentioning if they do ban my account I can prove my innocence through security camera footage in the lobby, so it’s not the biggest deal as I know I’m in the right and can definitively prove it, but this whole thing has left me outraged. Do any drivers have any insight on why this might have happened? Do drivers get any benefit from reporting customers falsely or is this just a strange fluke? I want this lying driver banned and ideally some sort of compensation from Uber for the inconvenience and defamatory false claim made by one of their drivers but not sure if this is possible.

Hi, A friend mentioned to me their friend tried being a driver and noticed tips that clients are prompted with on purchase are going to the restaurants, customers have to manually rate and are given then option to tip again, which then goes to the driver. Just wondering if there's any truth to this. I'm considering giving Uber Eats another try since they're offering 3 months of free Uber One.

Thanks!

I am in the UK, and when I receive my latest refund, I will be closing my Uber account. I’ve had enough of both the drivers and the customer services and I was wondering how other people had found them. Roughly 9 out of 10 deliveries I get are made by a person not matching the profile picture and driving the wrong vehicle. Most times they overshoot my road and have to turn around and come back, no big deal but now they’ve started calling me to say they can’t find my house. This happens with the location sharing both on and off. Yesterday I ordered a McDonald’s and watched on the map as the guy drove in completely the wrong direction for about five minutes. It did not say he had another delivery to make first so I can only assume he was using another app at the same time. This happens regularly. Drivers turn up and ask that I give them the code before they hand over the food. Every now and then a driver will ask for positive feedback even though the guy with a beard standing in front of me looks nothing like the young girl that was in the profile picture. Yesterday the driver tried to give me the wrong order but I realised and called him back. He took the order away with him and said I would get a phone call. No surprise this didn’t happen. Customer services would not refund me without a photo of the wrong order even though I explained the situation twice, luckily I was able to get a refund another way. This is just my personal experience and I’m not saying this relates to all drivers, but the majority of the ones I meet are completely incompetent and can barely speak the language. That seems to go for customer services as well. On the odd occasion I get a genuine driver who matches the profile picture and vehicle, they usually tell me all about all the drivers who rent accounts. I’m going to give Just Eat a try and see if that is any better. I guess I could just go and get the food myself, but I don’t have a car because in my personal situation, I very rarely need one

What is an acceptable tip? Is 15-20% not enough? I see pissed off drivers when I leave a 20% tip for a 10 dollar order. That's 2 dollars + delivery fee ranging from 1.99-4.99. Is Uber not paying enough or are people just too entitled and want like 5-10 bucks for 10 dollar order that's 10-15 minutes away.

Today was not a bad day to deliver. I hope you deliver went well today.

Can someone please explain to me why my card was charged $18.00 while the subtotal was $5 even though I had $10 in credits? Genuinely curious.

We ordered food tonight from a popular restaurant before rush hour and left what I thought was an OK tip ($10, 2.6 km from the house, 3 lights). It was an expected 30 minute pickup.

Got the notice it had been picked up and saw that the dasher was there. I was actually shocked because I figured it would take longer than 30 minutes since dashers are busy and drop multiple orders (totally reasonable, I get it, you deserve money). There are a few restaurants on that strip and a lot of restaurants within 10 minutes to pick up additional orders that don't have dashers going more than 15 minutes from my house.

However, I then got a notice my delivery was delayed. I watched the dasher leave the restaurant and drive 20 minutes away to another restaurant area and make multiple stops before heading back to the restaurant to pick up my food. They then made another stop between the restaurant and my house. My food went from a 30 minute expected delivery to over 1.5 hours and was cold and soggy when it arrived.

Is this normal? Was $10 not enough for 3 km of a not busy route? I had a migraine tonight so I wasn't up to driving myself, but I feel stupid that I didn't just go considering how much everything cost for it to be gross by the time it arrived. I'm genuinely trying to be understanding, I get that you deserve to make as much money as possible while dashing, but it seems like maybe if she wasn't happy with the tip she could have dropped the delivery and let someone else take it?

I'd love a reality check here so I can better understand and be less upset at spending so much on gross food. Thanks!

Edit, it's been a few hours so it's possible a few of the time estimates are off, but the 30 minutes to 1.5 hours was not based on notification timestamps on my phone.

Most of us Drivers want to give you your food as quickly as possible so we can get onto our next delivery. Occasionally, you get the “meet at door” customers which is fine if you’re actually waiting for us when we arrive. Unfortunately, for me, my last three deliveries have been these types, all apt complexes and NOT ONE single customer has bothered to text me back or pick up the phone when I arrived. Instead, I had to wait until someone opened the gate and then wander around aimlessly around the complex trying to locate their unit, wasting BOTH of our time. WHEN I FINALLY MANAGED TO LOCATE THEIR APARTMENT BUILDINGS EVERY SINGLE ONE OF THEM HAD THEIR PHONE IN HAND 🤦🏻‍♂️ like is it really that hard to just text back?? in case you guys are not aware when you choose “meet at door” delivery and you’re not present, we have to wait for the timer to run out until we can finally leave it at your door. So please for the love of God if you don’t want to be bothered, just select leave at door next time you place an order. It’s really not that hard.

Basically, the title. I tried every method I could to log in, password and SMA verification as well as entering the last 6 digits of my Driver’s License. Nothing seems to work. Do I have to contact support at this point? How do I talk to an agent and not the automated AI system?

My husband and I ordered about $125 of sushi from a restaurant we’ve ordered from many times. I check the order tracking on the app and it showed that Jose was picking up the order. A few minutes later it refreshed and said “oops looking for another driver”. Weird. So another heroic driver appeared, Steven, to pick up our food, but he was there for at least 10 minutes. No pick up no movement.

Being the antisocial one that I am, my husband finally convinced me to just call the restaurant. I did, and lo and behold they were waiting for my call because the first driver, Jose, came and picked up the order then acted as if he couldn’t fulfill the order and passed it on to another driver!

The restaurant recommended I call uber eats to let them know, but THERE IS NO CUSTOMER SERVICE NUMBER FOR UBER EATS. Literally, Jose is out here stealing sushi and there is literally NO WAY to report him.

Lucky for us, Uber cancelled the order at no charge and I was able to call the restaurant and order from them directly for pick up.

The best part of the whole story is that I sent my husband to pick up the food. He calls me from the restaurant “they don’t have an order for you, do you remember who you spoke to?” No because I just ordered sushi I didn’t ask for the person’s first name?? I was like wtf so I gave him the number and they told him I had ordered from the Boca Ratón location. That is about an hour and a half from us.

Turns out, MY HUSBAND WENT TO THE WRONG RESTAURANT. So now it’s 9:17 pm on a Friday, and a simple uber eats sushi order has turned into a two and a half hour mission, all thanks to Jose from Miami, the uber eats driver who stole our sushi and got away with it.

Has anybody ever had this many? I've never stolen food before, I have over 1.3k deliveries in 2 years and 2 months and these are the only violations I've had. Now I'm worried I'll be eventually deactivated.. I was working full time on uber thru the summer up until December.... I'm surprised they just allow people to say oh I didn't get my food... like gps doesn't show us there or nothing.

Does Uber Ebike mode even get prioritize anymore? What's yall experiences?

My partner went to order the same things from the same restaurant that we always go to. While looking at the order, we notice that our food is going to an address we’ve NEVER been to before that’s about 15 minutes from our place. I checked on my phone as well and the address was there too.

This SAME address appeared on both of our phones with no pop-up warning. Our driver did not communicate with us at all and gave it to the wrong address. Is there anything we can do?

Help please :(

Placed an uber eats order from a local jersey mikes, one sandwich, one 20 oz. soda. Order arrives, drink is missing. I think no big deal, just submit a chat help request to get my money back for just the drink ($3.80). Simple right? WRONG.

6 chat sessions later. One of which the chat agent asked me to submit a picture of the missing drink. Yes. I took a picture of the bag without the drink in it. Insane.

6 responses of “this order is not eligible for a refund”. Thanks for your understanding.

No. Im not an understanding person. Im a spiteful prick. 2 more phone calls to customer support, same denials. Over $3.80.

Paid with apple pay on an apple card (goldman sachs), submitted a dispute through them thats pending.

Submitted an official complaint with my states attorney generals office thats also under review.

Over $3.80. (Again, because im a rage filled a**hole with too much time on my hands). Because F them, thats why.

I live right off the big main street. Restaurants all over but its been slow. Its late January, what you gonna do. I sit in parking lots here and there. I get nothing I go home and occasionally get orders even at home. While sitting in a parking lot, I get a small wendys order to a house half a mile away. Just two lights away. I figure prop 22 could sweeten the pot slightly. I get to the house and notice in the notes the lady said to call her when I'm out front. I give a call and she asks if I brought her the other drinks she ordered. I mentioned its burger. She either forgot she ordered a burger or it was a mistake. She asked if I could leave the food behind since she might as well eat something. Later she even leaves a tip. Not much but hey its something. I genuinely felt bad, she lived alone with her dogs and sounded frustrated.

Life happened so it’s been two or three months since I logged in on the app, but now, the app has been removed from my phone and even removed from my history of previously installed apps. I also can’t find it on the app store (this is on iphone btw).

Does anyone know what’s up with this? Clearly Uber is still around considering the ads and the fact that someone just posted how they are finally able to drive, so what gives?

The majority of my offers come in trip radar form, very rarely do i get my own requests these days. Anyone else? I would say 75 percent of my money i make comes from trip radar. Kind of seems like uber is now in hunger games mode for us drivers smh

Hey all. The UberEats app gave me the option to try Uber One for a month in the app. I clicked the button and yet I was charged $9.99 for a month.

I contacted support and they want me to provide a screenshot of the trial message, but I literally cannot do that as my subscription is now active. They said sorry go kick rocks or something.

Is there anything I can do to get my money back? I'm considering a charge back but ideally don't want to do it. I've never done a charge back for anything before so I'm afraid it might affect my credit if I do it. Thanks for reading!

I've tried both order bundling and adding additional items when the app tells me I still can and every time it results in a separate order where the fees are equal to, or greater than the cost of the additional item.

Has anyone successfully bundled something or added an item and *not* had it result in a ridiculous order that no sensible person would make?