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I started my cycle and needed some pads. I order some heavy duty pads and a snack (cookies). I’m watching the order and see that the driver marks the pads as unavailable and just gets the cookies. I text and ask if there’s any way to get me any type of pad and that it doesn’t have to be that specific brand/type. The message and read and i end up paying 14 dollars for just a pack of 2 dollar cookies. I understand that it’s not the drivers fault but I’m hurt! LOL

Edit: i see that I could’ve set it to cancel the order if they didn’t have the pads, oops

I ordered Popeyes for my lunch at work and everything was normal as I normally order from Uber eats. Then when the driver arrived at my location he literally told me he never picked it up. Luckily I got a refund but that’s the most bizarre thing to happen to me. Like he came all the way to my location to tell me he never picked up my food. Spoke little to none English too.

Are my deliveries always late and always second in line after other orders because I'm on the baddie list?

Idk if it's just me or this happens to everyone else.

My delivery is always just before the latest arrival time. And food too often feels like it's been sitting outside for too long

It's pissing me off

About five minutes ago, my delivery person with my groceries arrived. It was supposed to be a woman in a Honda Accord. A man driving a Lexus arrived. I asked who are you??? He said it’s his wife’s account. I said that is totally unacceptable and disrespectful. I grabbed my groceries and quickly walked back inside my apartment building.

I reported this to Uber safety. Btw this is not the first time this has happened that the person delivering the food does not match the picture nor their car stated. I don’t care what the reason is , I find it totally unacceptable in my opinion as well as disrespectful to both the customer and the company to do this. In what world are we living in that these people think it’s OK to pull a switch like that?

Also, how do I cancel the tip after the fact?

Thanks.

I submitted an order to a restaurant and it was the wrong location, which was my fault 100%. I realize what had happened and could not stop on the app so I called the restaurant and got them not to process the order and then I canceled it on the Uber app. Now I’ve been charged $154 from Uber eats and they said I cannot get a refund even though the order never got filled at the restaurant. I’ve tried customer support three times and tried a 1-800 number that is no longer being used for support.

I called the restaurant again and talked with them and there’s nothing they can do on their end but hell I guess if I can’t get my money back then the restaurant can go ahead and fill the order and then just give it to somebody else at least the money spent will get some use.

Sure the $154 order is not gonna kill me but when you look at it that’s $154 that I spent that I can’t get back and got nothing in return for it.

Has anyone else run into an issue like this?

Hey Redditors, I ordered Uber eats for the first time this week. I had gotten a few gift cards from Costco.

I’m looking for some advice, I ordered a meal for 9 items from a restaurant but only received 7. The uber eats driver was still in my drive way as I quickly counted and realized there were items missing. He said he didn’t know and I should file a complaint with Uber eats.

How does this happen? Should I assume the restaurant/driver did this? Is it because I tipped 15% on a rainy day?

I don’t care to get the items anymore. I’m more frustrated that my guests weren’t served all the food I had ordered for them. Any advice on what I can do better next time besides tip more aggressively?

I placed a large order (over $500) with Walmart today, and since Sparks did not have anyone available, they called UberEats for delivery. Well, the driver pulled into my apartment complex, took a picture of the building through his window, and left! Walmart will replace it, but I have hungry kids who now have to wait 3-4 more hours. What else should I do, if anything?

So Uber Eats just launched in this local town of Sullivan, MO. I got a Pizza Hut order pick up for $40 12 miles. Not only that there is a quest going on for extra $10. I accepted and showed up to Pizza Hut and the pick up location said I still was 12 mins away??! Nope I am right in front of it. Only PH in the area. Customer Supoort ran through troubleshooting as usual and nothing worked. She told me to go ahead and deliver it and if I still can’t make delivery to contact them to manually do it. So I did that and even for the ladies pin and took a picture.

Spoke with rep because of course it didn’t work. He proceeds to tell me there wasn’t much he could do and canceling the order was the best option.

I immediately told him no no now because that would cause issues getting my earnings paid. By that time speaking my last word order is gone!!! That idiot cancelled the order!! 0 earnings now! How could they think that is even okay to do? Deliver this pizza 12 miles for free I don’t think so! I have spoke with two other reps and they keep telling me that when orders are not completed they can’t pay anything. I did compete that order! Omg totally insane.

It’s already bad enough that they won’t pay out of you show up to restaurant and have to cancel outside of our control. Now you may deliver and not even get paid? Nope. I won’t turn the app back on until I see the earnings.

Anyone else run into this kind of problem with them?

Hi Everyone,

I just wanted to share this bad experience. I made an order from Costco and used an in-app 20% off promo. Great!

During the shop, I adjusted the replacement preference for one item (don’t substitute, if it’s not in stock).

This caused my cart to be repriced with no promo code. Support won’t do anything to help me as I don’t have a screenshot of the previous price.

Very bad service, and the end of the line for me with this app.

Watch out for repricing!

I adore driving around and looking at holiday lights. It's fun to get paid to do it 😎.

So. My dumbass forgot cream cheese at the grocery store today and of course it's after I take my shower and get into my pajamas I realize. I go to my Uber app and order some with the shop pay (I think that's what it is, I don't deliver as often as I used to.) I felt really bad making somebody drive just for one item so I tipped $10 for the $2 item (Lowe's Foods is .2 miles from me) hope that was enough. Just so thankful to have it delivered because I seriously cannot have bagels without cream cheese lol. Thank y'all 💕.

Why do they suck so much?

Like the title states, I come to deliver the food to the apartment, door is locked, have to buzz the customer, it says press call button and dial 555 on the uber app in the notes, some half asleep woman picks up and hangs up after 5 seconds after confirming Bobby (customer) was not there, they didn't buzz me in either.. I texted the customer, there's a problem. He tells me to continue calling 555. So I tried twice, the machine went to voicemail and he told me try one more time.

Now the enraged husband picks up (I don't blame him for being mad). He tells me to stop calling and that the police are on their way and that I should probably leave.

This time I call Bobby on the phone and tell him that this isn't working and situation, he was not fazed, luckily he let me leave the food at the apartment lobby front door.

After Im driving back a mile where I came from, three squad cars flew past me on their way to the apartment to help out that couple with some idiot calling them at 2AM because of Bobby, 😆

So happy Bobby didn't make me wait past the 8 minutes, fyi, this was a double stack and the total tipped was $2, so he may have not even tipped anything, oh well... made for a good story.

What did I learn?

Don't keep dialing a customers apartment call box at 2AM when it doesn't work the first time even when the customer encourages you.

Title. Just got a random charge for uber eats. I haven’t so much as opened the app in months. Is there anyway I can get a refund? That was my grocery money for tonight.

I’m not good at directions and i get kind of nervous when i get deliveries downtown where there are many one way streets. I’ve almost been hit multiple times turning into one way streets by mistake. Uber needs to implement warnings in the app so i know to avoid those deliveries.

Does anyone know where the “not getting delivery requests” option is? Used to be here

My wife and I were placing a McDonald's order this morning. We noticed the delivery fee for the same location was different between our accounts. (We've had these accounts for years and aren't new subscribers.) My account has Uber One and the delivery fee is actually higher--$3.49 vs. $2.99. This was confirmed on different pages including checkout, so it doesn't seem to be just a visual bug. (I also noticed the store rating was different, but only on the main page--on the menu page they were the same. Again, I 100% verified it was the same location.)

Is this a glitch, or can delivery charges be dynamic/scenario based?

It's become increasingly difficult to discern which restaurants and scenarios Uber One and promotions apply to. I can usually figure it out by reading the fine print or experimenting by adding things to my cart, but the UI is either very poorly designed or deliberately misleading.

All my BOGO offers were available last night, and when I came to order them this morning, every BOGO from the entire app disappeared. I have uberone. Ive seen people mention to cancel and they come back. They haven't. I've resubscribed, and they're still not back. I've deleted the app and redownloaded. My roommate, who doesnt have uberone, has them. I've seen so many people have nightmarish experiences with customer service that I really go down that route.

Has this happened to anyone else? Because I've tried everyone's tricks and nothing has worked.

I really, really wish they would tell us if there were stairs at delivery locations. I'm disabled and stairs are difficult for me. But if they told me if there were stairs, I could avoid those runs. The little time they give us to accept the orders I can barely decide if the delivery is worth it financially anyway, but they could put a staircase symbol, or something. Any thoughts?

i bundled two different places today and noticed that it was a different driver for each and my tip was on only one. i didnt get the option to add to each and i assumed it would be the same driver anyways. does anyone think this could be why people get so many no tip orders?

Title says it all. 80 percent of the time my order is wrong, missing items and in some cases even damaged. I have ordered ubereats too many times to count. I've been working 13 hour shifts Monday to Friday so I just find it easy to order food. I've come to the realization though that this app is garbage. I don't know where the miscommunication and errors are occurring. I could go to the official website of the pizza place and order food with no errors. Then you go onto ubereats and my order will have missing drinks, wrong toppings and in some cases my pizza has moved around so much that it's a complete mess with the pizza and toppings splattered and crushed everywhere. Its not just pizza though that gets messed up it's anything I order. Buy 1 get 1 free then I only get 1. I order 10 nuggets and I get 8. I order a fountain drink but it tastes like garbage. I order a burger and they put stuff on it I dont like and didn't select to be on there. I order tacos and they out stuff on them I didn't ask for. I order Popeyes and I'm missing chicken. It doesn't matter what I order it's getting messed up 80 percent of the time. I think the mistake they make that makes me the most angry even though I'm not even losing that much money is when they deliver a meal and then the drinks are not there. If I order a 45 dollar meal and ask for 3 root beer cans and you deliver the meal but not the cans it's just like why.. its like ok a mistake was made ill try and see if I can get a partial refund for the missing sodas but then my refund gets denied.

I don't know what is going on with this app but it's a scam. I wouldn't recommend it to anyone. Yesterday was the final straw for me when I ordered the buy 1 get 1 free deal and only 1 arrived and the order was wrong. I've been given a refund 2 times out of 30 wrong orders and 1 of the refunds was just a 4 dollars partial refund from a 40 dollar order and 7.50 tip.

I'm really tired of being scammed. If I pay for something and it doesn't show up with the rest of my order then that's a scam. I'm paying for something and not getting It.

I ordered from a Denny's 4 items that we had wanted to try. Got three boxes one of the items was missing entirely and one of our meals was just plain old pancakes when we order the cinnamon roll kind I contacted them simply for said items sent pictures and everything. I've only had two other issues with my orders before in the couple years I used it one I didn't get something I ordered from a KFC so I requested a refund and another I received the wrong item entirely and sent picture proof I've been seeing people say that an issue but those were literally the only times I asked to be refunded and only for the items I was missing not my whole order I'm very confused and have already contacted their support within 5 minutes of my order arriving and haven't heard anything at all. I'm not sure what to do those items weren't cheap.

Edit: just heard back and was told even with the picture evidence that everything was right and I could t be helped but I have pictures of it

I decided to order a drink from chatime. They didnt have the drink that i wanted after i had ordered it and got charged and the other drink was a bit cheaper and wouldnt meet the quota for the uber one delivery fee reduction so i decided to cancel. Next thing i know, there is a page saying “your order has been cancelled dont worry you wont be charged for it” problem is there was no option for refund or anything like that in support. I did file a support claim but ive never been in a situation like this so if anyone could help me out that would be great

I'm pretty sure all chat support are either bots or unable to choose any responses that aren't scripted.

I understand they shut down their support hotline, but is there an email i can message or something? I was double charged for my tip (once on my card and once from my uber cash), and the chat support isn't acknowledging or offering any kind of help.

Am i in the twilight zone?

Anybody doing Uber eats in the pacific north west? If so what’s your experience been like and it is worthy to deliver food with uber eats for a side hustle