/r/GoogleMyBusiness

Photograph via //r/GoogleMyBusiness

For questions and discussion about Google Business Profiles (formerly known as Google My Business).


This forum is moderated by volunteers, some of which are designated as official Google Profile Product Experts, however this is not an official Google support channel.

/r/GoogleMyBusiness

6,190 Subscribers

1

Show address or not?

Wondering if having my address makes a difference. I feel like if people can look me up on google maps then it helps with getting leads, but I’m not a walk in location. I am contracting business so I go to them. Does anyone know if I disable my address how will people know I am in the area on google maps?

5 Comments
2024/03/28
23:29 UTC

1

Verification timeline

I am opening a barbershop next month and Sunday I set up the Google business profile. To verify I opted to have them email me at my website email with a code, a process they said takes “only a few minutes.”

Here I am 4 days later, it still says “not visible to the public”

And

“Verification processing, this usually only takes a few minutes.”

What’s the deal here? If it just said verification processing I wouldnt even be thinking about it but the fact that it says it usually takes minutes and it’s been days has me thinking I fucked something up. Any advice?

4 Comments
2024/03/28
20:07 UTC

1

Profile suspension frustration

For over two weeks I have been trying to get my business profile reinstated but have no idea what the issue is. I have watched the video, reviewed all the policies and made several changes, which apparently are not the issue, and submitted numerous reviews for reinstatement but continue to be denied. I had posted to the community previously and was replied to twice but additional replies have been ignored. Anyone know how to get specific info about a “violation “?

12 Comments
2024/03/28
19:22 UTC

1

Listing not showing in surrounding area

I run a security camera install business and service 100 miles from my office. When i google the surrounding cities my business doesn't show up ex. "city security camera install" but if i type the city I'm in then i do pop up. I have set service areas but it doesn't do anything. Does anyone have some tips? Some additional information is I'm in an area that doesn't have more than 5 other businesses that do security cameras and thats in a 100 mile radius. A competitor shows when i search it but i noticed he doesn't have an office location attached to his listing

3 Comments
2024/03/28
16:38 UTC

1

BETA TESTER

Hello everyone! I'm currently developing software that automatically optimizes your Google My Business profile using artificial intelligence (creating posts, responding to reviews, sending review requests, etc.), and I'm looking for people who could try out the BETA version. I'm only taking 15 people, anyone interested?

4 Comments
2024/03/28
16:18 UTC

1

Same Business but two products under different DBA? Need advice

Hoping to get some advice on the following:

I have one business that sells two completely different products, product a and product b.

Product a is under the business name and is the primary category with its own website at the business address. Product b is listed as a secondary category. I have spent months trying to show up in our area for product b. I don’t even show up on the list for nearby businesses. (Service areas are set within 50 mile ranges, description has keywords for both products, images exist for both, etc..) It shows businesses 300 miles away even though we have a secondary category for product b. Product a search results will show our business locally.

Out of frustration, I created a second GMB profile for product b under our DBA with its own website at the same address. It is immediately showing up for that keyword now for local businesses.

Is this the right line of thinking? Did I miss something with the first GMB?

Realistically, the products should be separated but will always be sold at the same location.

I really don’t know what the best course of action is here and am hoping you all could steer me in the right direction.

Thanks!

1 Comment
2024/03/28
12:45 UTC

1

What is "Multiframe" Images that google doesn't accept?

I am facing an issue with my business I tried to upload few pictures of my store through an agency but they said "there are certain "multiframe" images that google does not accept." I am not able to understand what's the problem with the images and agency is not telling me clearly, Can you guys help?

2 Comments
2024/03/28
06:05 UTC

1

Google My Business ongoing issue >1 month - Google can't (or won't) fix this even if LeadConnector is disconnected.

4 Comments
2024/03/28
00:30 UTC

1

Google Verification Error 429

Hoping for some help here. A couple of my clients are trying to verify their GBP (I do not manage these but they have questions for me.) They both hit the "Get Verified" button, but they are getting an error code 429 that says "The server cannot process the request because it is malformed. It should not be retried." I brought up the option of clearing their cache and trying again but they do not want to be signed out of all of their saved accounts.

Has anyone been seeing this lately? Any advice would be greatly appreciated!

4 Comments
2024/03/27
19:18 UTC

1

How to log into my business page

I am trying to click manage now on https://www.google.com/business/ and it just keeps telling me to create a new business even though I already have one. I've tried using various browsers but nothing helped. I have had this business on google for 11 years, i switched computers and now I can manage?

3 Comments
2024/03/27
14:04 UTC

2

Suspended, Appealed, Denied

Business inadvertently made 2 GBP. My understanding was appeal the suspended and “permanently close “ the duplicate.

I appealed, but attached no “evidence “ as I have no idea what the infraction is.

Google denied appeal, gave long list of, what are violations, but this suspended GBP has none I can see.

Any suggestions?

11 Comments
2024/03/27
13:33 UTC

3

Advice on Strategy

We were just hired by a home services company. Their 1st location is the owners home office and in a less populated area. This location has 150 reviews.

Last year the company opened a physical location in a much more populated small city. The previous marketing firm created a second location. This second location has no reviews after several months because they were still pushing the old review link.

Should we dump the second location and change the address of the first location (with 150 reviews)? Or should we keep the advantage of having a second verified location and build up reviews on the newer one?

They rank well on maps for the less populated first location but not at all in the newer more populated location.

Not afraid to video verify.

TIA for your insights.

9 Comments
2024/03/27
13:16 UTC

1

Google my business

Hey, I am a new social media manager and I got my first client and he has a cafe in Delhi we wanted to listen him on Google my business but he had already listed it and forgot what the mail and password is ... How we retrieve that or is it possible that we make a new one for the same cafe... Can anyone who knows about this help me out ? 🥹

4 Comments
2024/03/27
09:13 UTC

5

Website keeps being denied?

I'm trying to help a friend set up their Business listing, but they keep blocking their website. It's a pizza restaurant, so I just can't imagine that it's content-related. Has anyone dealt with a problem like this?
Any suggestions would be most welcome.
https://gauchopizza.com/

7 Comments
2024/03/27
01:21 UTC

4

Need help on Video Verification

I have a taxi business (just started), and I submitted my account.

Now I can't able to change the name and details. My edits won't reviewed (since it was 3 weeks )

I need help with these things :
- How to do video verification for my taxi business? (having one car and no registered business, shall I put a board on my home and record?)

https://preview.redd.it/2ihln7q9aqqc1.jpg?width=378&format=pjpg&auto=webp&s=6c2ebc84e7e0dcb7ddd309d9312ff0042a877e98

3 Comments
2024/03/26
19:27 UTC

2

My GBP optimization business

Whew! Google can create some paranoia when they suspend, left and right.

So I created a GBP for my GBP optimization business and need to add photos / updates

I definitely don't want to get suspended for a Google image of GBP logo lol...any ideas what content to use for photos and / or updates?

Categories were no fun either. They're so limited. Ugh.

4 Comments
2024/03/26
17:11 UTC

5

My restaurant suspended

Suspended profile. I've tried a lot of times sending them documents and they don't want to allow me. What to do

5 Comments
2024/03/26
13:36 UTC

1

Is there any alternative method to verify GBP profile without video verification

2 Comments
2024/03/26
07:29 UTC

1

Video verification

So I had the verification needed and I submitted my video today. The website said it was processing and now it just says I'm not verified and I need to do a video again. Does that mean they denied the video? I did exactly what they wanted. Video of business next door, me opening the door, insurance binder with name of business and my name and address. Is there a better way to do it?

9 Comments
2024/03/26
02:02 UTC

1

Local Filter Not Filtering Competing Businesses at Same Address?

I've been considering renting either a dedicated desk or a private suite for my business to be eligible for a GBP, both of which would be located at a coworking office. I would have permanent signage in the business directory they have in the entrance, as well as on my desk and/or suite (if I went the suite route).

In either case, I'm primarily worried about the local filter. Smaller local competitors (mostly digital agencies who primarily operate online/WFH) tend to operate out of coworking offices in my city, with many of them using the same coworking address, as there are probably only 4-5 coworking offices here and several digital marketing agencies.

I was under the impression that you shouldn't use the same address as a competitor who operates in the same industry as yours, even if you have a private suite #, due to Google only wanting to show one business per industry at the same location.

BrightLocal and Local Search Forum both confirmed this in articles they published, saying a private suite # is not enough to avoid the local filter.

I decided to look into this myself and I'm not actually seeing the local filter working at all in my city, with several digital agencies being listed at the same address, sometimes with different suite numbers, sometimes with literally just the coworking address.

I decided to check another city (Tampa, FL) to see if it the local filter worked and I found at least 5 marketing companies all listed at the same coworking address (610 E Zack St), so it doesn't look like the local filter is actually doing anything there either. This was a search for "internet marketing services tampa fl", so they're all competing for the same keyword (screenshot of listings).

What's your take on why the local filter isn't being applied? In the screenshot, they all have unique (presumably real) suite numbers, so maybe that's enough to bypass being filtered out and I just have bad information on how the local filter works? Or is it something else?

1 Comment
2024/03/25
22:51 UTC

3

Second location, Suspended before even it went live after uploading video

Rented new place and opened a locksmith shop, Added new location on my gmail and got option to video verify, I did everything under 5 minutes, After 1 day i received and email Business Profile suspended Posting restriction policy. It never went live, Suspended right away. My guess is, They suspended because of being in very spammy category? And verification has to be done manually?

9 Comments
2024/03/25
21:36 UTC

1

Nonprofit with Google Business Profile Suspended

hi,

i'm on the comms team at a semi-high-profile nonprofit with a lot of online trolls. over time there have been quite a few bad reviews left , almost entirely left by folks who would rather that the nonprofit simply not exist. our google business profile is now suspended and no matter what we do to appeal or correct it with google, we've been ignored.

does anyone have any tips to get this rectified? i have no ideas left!

thanks in advance!

5 Comments
2024/03/25
18:23 UTC

3

Can I undo "Like" a review?

This may be a silly question but if I accidentally clicked "like" on a google review, is there a way to undo the "like" action? Thank you!

6 Comments
2024/03/25
03:05 UTC

1

Possible to Merge Two Listings that Have Different Names and Addresses

My client has moved their business practice to a different unit within the same building. They inadvertently created a new Google Business Profile and changed their practice name. Consequently, there are two profiles with different names and addresses. I'm seeking advice on how to merge these profiles to retain the reviews and information.

Below are the names of the business/practice and the Map URLs with CID:

  • DMD Skin Sciences Mothership (New/Main Profile)

https://www.google.com/maps?cid=10262337100216012924

  • Dr. Mike. D Dermatology Clinic (Old Profile)

https://www.google.com/maps?cid=1052286744378608881

Below are two plans I have in mind. Initially, I considered going directly with Plan A, but I am concerned about the risk of the client losing all reviews from the old profile. My research indicates that merging profiles usually requires both businesses to have the same name and address. However, plan B seems to be overcomplicate the matter.

Plan A:

  1. Submit a merge request and provide all background/details to Google Support: https://support.google.com/business/gethelp/

Plan B:

  1. Update the address of the old listing to match that of the new unit
  2. Update the name of the old listing with that of the main profile.
  3. Unverify the old listing.
  4. Submit a merge request to Google Support: https://support.google.com/business/gethelp/

Further details: both listings were created by the same doctor. The old listing was established while the doctor was practicing at a medical center. Subsequently, the doctor left the medical center and established his own clinic in a different unit of the same building, leading to the creation of the new listing.

Hope my question is clear with enough details. Any feedback or recommendations are welcome. Thank you!

2 Comments
2024/03/25
02:49 UTC

1

Google my business no longer searchable after a suspension

Hello,

I am just trying to dig for answers. Has anyone been reinstated and completely fallen off of the search engine? I ask google support but I may be stuck not sure, they said to update profile but that is not going to work. I have found several post of the same problem with no resolution.

Has anyone solved the riddle of a lifted suspension but not being searchable on any keywords anymore?

Its like i have no profile. Trying not to sit on this again, I cannot solve the issue on my end with updating and seems like i need admin support.

4 Comments
2024/03/24
13:05 UTC

1

GMB Profile marked as a duplicate

Hi all,

One my client's Google My Business profile was marked as a duplicate, and someone has claimed it, I got one request for management but instead after I denied it, someone had a claim or IDK what, now its showing as a duplicate and it is happening for 2nd time. what should i do?

1 Comment
2024/03/24
05:41 UTC

1

My Client's Original GMB profile is marked as a duplicate.

Hi all,

One my client's Google My Business profile was marked as a duplicate, and someone has claimed it, I got one request for management but instead after I denied it, someone had a claim or IDK what, now its showing as a duplicate and it is happening for 2nd time. what should i do?

2 Comments
2024/03/24
05:40 UTC

5

Do I have to be an actual company to open a GMB account?

I am a piano teacher. I teach at home privately. Many of my colleagues do the same and they have GMB accounts without owning an LLC or any other type of company. However, now that I tried to open my GMB profile and failed the video verification (without any feedback as to what was wrong) I see that most video verification tips I saw online recommend some kind of proof that I own the business, like signage or a card. But there is no business in any special legal way, I am just a person teaching piano at my home. Again, many of my colleagues have GMB profiles but they opened them before, when it was less strict. What should I do? Thanks!

10 Comments
2024/03/23
21:42 UTC

1

Is it possible to enlist a secondary category service in Google Maps of a Google My Business profile?

Kindly Help Me Please with accurate information:

Two keywords of my company are "Digital Marketing consultation" and "HR consulting company in Bangladesh". I have given "Digital Marketing consultation" in the Primary Category of my company's Google Business Profile and after giving search for this keyword my company is showing Top 3 in Google Maps. But when I search for another keyword "HR consulting company", my company name does not appear in the whole list of Google Maps. When I click google maps my companies name is missing. But another service keyword "Digital Marketing consultation" which is a primary category service in GMB of same Gmail Google My business got enlisted in google maps.

Now what can I do? Do I have to open another GMB profile for the same company in order to enter this secondary service "HR consulting company" in Google Maps or can I list this service in Google Maps with the same Gmail?

9 Comments
2024/03/23
17:46 UTC

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