How do you report something like this to Google?? -- is it ok for me to drop the link to the post in upwork, Here? it is a public link-- the company even states their name

I hope you don't ignore me and give me your experience.

We are being subjected to an abnormal campaign of negative reviews. Our company has only been around for two months, and yet the amount of false reviews accusing us of stealing their money and that we are a fraudulent company is abnormal.

Imagine that in four weeks I removed 136 false reviews and it is very exhausting because the vast majority of them need to submit a written appeal for each review in order to convince Google to remove it.

They add dozens of reviews daily in a short time frame, all of them appear within half an hour or an hour, and even a blind person can see that it is abnormal and suspicious behavior!

I tried to communicate with Google in every possible way and their answer, as usual, is that I have the right and these reviews are false, and continue to use the review management tool and report them so that we can remove them for you!

They do not care to simply see that what is happening is abnormal behavior and not a few negative reviews that I want to remove. We are literally attacked every day by 15 or 20 fake accounts that submit a false review accusing us of fraud. My problem now is that after submitting emails to Google to explain my problem, I have a new problem now.

The new reviews of these fake people are now showing up to the public and not to my account in which I am manger for Google My Business. As they are now spreading lies about our company in the reviews, and despite that, they do not appear to me in my account in which I am manger. How can I respond to them and report the review?

Can you tell me what could be happening? How do the reviews appear to the public, but any account with manager and administrator privileges does not show these reviews and we cannot now respond to them in the name of the company or even report them.

I am new to Google my business. I did my listing yesterday for my business. It is a proper showroom.

I verified using mobile number.

I am able to see my profile on Google.

But I am facing issue of rejection on images and phone number.

What can be the cause of it? Can anyone please help me?

It will be really great if you give your suggestions!!!!

Hello,

I work for a moving company that has been serving our area for quite some time. My role has been to modernize and get our online presence up to date.

Our situation is difficult because we have two separate warehouses. One which our main GMB is already registered to and is our main office; however, we have a second office/warehouse roughly 40 miles away. We pay a large amount of rent for this place and it is quite literally a functioning aspect of our business, but I am trying to get this verified to help us maximize the search radius for other service areas. We are also looking to expand further and open up another office 40 miles in the other direction eventually.

How can we verify these into their own GMB profiles without facing suspension or at least without google seeing them as separate entities?

For example I will create a new GMB with our new address and a different email but google wont verify it or it will associate it with our original GMB and just ask it for permission to manage it.

Its highly confusing because it seems like we’re trying to “game” the system with multiple listings but we legitimately have multiple offices in different service areas at that so it seems unrealistic why we cant have multiple gmb’s. All of our competitors seem to have already done this.

If you look up Mcdonalds on google maps, each address has a separate listing with separate reviews functioning as a separate GMB. Thats not very different from us.

Now i know there are some workarounds here, l know you can literally photoshop the addresses on your aoi and trick google, but I feel like eventually youll just get that location suspended anyway.

So i guess my main question is if anyone has been able to pull this off? Or is this method patched in 2024? Does google not want the same company to have multiple GMB’s even if they do have multiple locations? This seems unethical on googles part especially considering that gmb’s are directly tied to the local search radius the business resides in. It also seems ridiculous because several businesses have multiple locations in general, why does google get to limit business owners to one location which effects their ability to expand locally?

Doing work for a water remediation company and noticed Google has a gaping hole representing mold assessors and mold remediators. What other categories have they missed?

Service area locksmith, first video was denied for misrepresentation appeal as well denied. Local services told me to delete and start another profile which I did and that video said “processing” but “verification” popped back up. No emails or any communication

Customers can not visit as all my customers need me to come to their locations. Locked out lost car keys ect

Any advice on what I should do next? My last video was 4 minutes and 30 seconds long. On the verge of agreeing to pay this company to help me but kinda scared bc they ask to be listed as an owner which says they can transfer ownership of my profile which don’t have.

Back story local services started to require a business profile, I’ve been on local services with google guarantee for last few years and this the only thing stopping my ad from running. So advanced verification is already done.

So I am a self employed barber and operate from inside another business. Google is asking me to verify with a video showing shop signs, but my issue with that is my business name is different than what is on the out side of the shop.

Has anyone had any experience with this or know a way around it?

**For all of you (Google Experts) What are some tips and tricks to place consistently in the top 4 organic section other than having 150+ 5 star reviews, responding to customers trying to be as crafty with my wording to help with search optimization. Do you guys have some tricks?

Thanks in advance...

Whenever people search for my friend's business and his Google Business Profile pops up, they see an unflattering street view of his building. It may be costing him business.

Is there a way to prevent the street view from showing up on the GBP?

What are we recommending for cover photos for service area businesses now? I can’t even force the photo with a GMB “site”

Hello, I am currently in the process of updating my LLC information to comply with Google My Business (GMB) standards. My business is currently using a registered agent (RA) address as the publicly listed address, but I plan to change it to my home address to facilitate the verification of my listing by Google. When I amend my LLC, which addresses do I HAVE to I change in order to get verified: the Statutory Agent address, Principal Address, and/or Mailing Address?

Hi guys, currently I have a service based gmb on a certain city, I would like to move it to a different city. What I’ve heard from many people you can’t move it to a different city it’s always getting disabled. Is it true? If not, can I change it to a physical address in a different city or it has to be service based gmb? Thanks!

We had a month-end offer running for my hotel, but a customer visited after the offer period and requested the same deal from last month. Since we couldn’t provide it, they left a negative review on my Google Business profile. Does anyone have experience with getting such reviews removed?

Any advice would be useful to me

Back in October, my profile verification was denied due to misrepresentation, when I tried to appeal by submitting documents, proving I own a mobile business, nothing happened.

I submitted a support case then, a week later I received an email saying that I would be hearing from a specialist. Two weeks later still nothing I tried to respond to that ticket via email. Nothing happened.

Submitted another case, still nothing. Meanwhile, every time I submitted a verification video after day three I would receive no updates, but it would go back to saying “get verified”.

I set up an appointment with a small business advisor. They walked me through setting up a case again still no response but now when I try to submit a video, it says no way to verify please contact us so I submitted a ticket with still no response. I don’t know how to follow up on these cases. I haven’t received any emails. I’ve emailed back on the original ticket With no luck.

Please help I’m so desperate lol

I keep seeing post looking for people who can bypass the video verification from Google, and at first it was just Facebook now I even saw one on Linkedin. Is something like this possible? and if so how are you guys doing it?

Well it finally happened. Google is asking to re-verify my listing.

Does anyone know how long I have? Is there a deadline? If I leave it unverified for 4-6 weeks will anything happen?

It's just the worst time for this to happen. I'm so busy right now.

Will my listing get suspended or deleted if I wait too long?

Currently our business operates in 1 province and 11 cities. We are expanding to a 2nd province and 4 more cities.

I have only one GMB page in our current city with the 11 cities added as service locations.

Does it make more sense to:
-create a new page for new province add cities as service locations?
-add the the province and cities to current page?
-Create a page for every single city?

Also is it okay to add province to business name to differentiate on google?

While making new gmb accounts for other cities, should I just make new email and new details for each individual one? That way if I somehow break another stupid rule without realizing it, I won't get them all linked and suspended simultaneously? Or how should I go about this?

Ok so a previous employee opened a Google business page 8 years ago and she was running it but got ill and it wasn’t touched for a few years but still up, running and active cause the business is still running. The page needs some updates and modifications and idk if it’s because the page hadn’t been used in a while or what but I have the login for the Google business , I recently logged in after no one using it for like 4 years, but it’s making me request access to control my business ??? Now I have to wait 3 days for it to pretty much send a request email to MY company email which doesn’t make any sense. I’m confused on why it’s doing this , the same email used to make the Google business is what I’m logged into On gmail so I don’t know why it made me request access for my account. Any solutions ???

If I simply update my Business location under the Business information settings, will I have to submit further verification/make a new video to send Google?

I have 21 5-star reviews on my Google Profile when I search on my laptop. However, when I search my business on my phone, it shows 6 reviews. The reviews are legit. Does anyone know why?

I used to operate a sushi restaurant for around 10 years, but we changed to a Ramen restaurant around this October. I made a new google account for the new restaurant, claimed the location, change all the menu, hours, and all the nitty gritty of profile. However, the picture from customers, the descriptions from previous restaurant still pops up, appears on the top of the google business page and makes our customer confused. I tried to change it but it wouldn't let me since it is based on customers I guess. Is there anything I can do or only the time will tell?

Hi there! My original business location sustained significant damage due to a recent hurricane that required us to move to a temporary working space for a few months while the landlord fixes our original location. I work in health care so the address is important for patients to find us. Is it worth changing the address temporarily since we are only at the new location for a short period of time? I heard changing the address can lead to some issues with your SEO. Is this true? Advice appreciated!

It’s been 5 days since I sent in my appeal with my lease and screenshot of my Power bill account since it’s a new location I have received a bill yet. After ready so much info I’m sure it won’t be enough and I have gathered everything from Insurance my business license another utility bill my store front is getting signage on the glass this week . We are an actual service business and provide services at our location. I don’t know why we were flagged possible competitors I already have 2 other locations. All I dealt with before was verification not suspension. I’m so concerned as my rent at this place is not cheap and this will def hurt. My question is what should I do if I don’t hear back in the next couple days?

https://preview.redd.it/rjv0mp4jtp6e1.png?width=1197&format=png&auto=webp&s=83ecc927bbff3137bf46dd2050f28f3a6f671d7f

This is my old booking link, I need to remove it but it is quite literally impossible. There is no delete button. Ive looked at every article I can. Nothing

Hi All

Sorry folks, yet another "I messed up & need help" post...

Wondering if anyone can see anything that's obviously wrong here?

I set up a GMB listing for my Wife & my side gig. Arts, photos & antique stuff which we sell at local craft fairs/pop ups and online.

We're a real business although it's part time, so we wanted to be able to start getting reviews & slowly improving visibility. (As we'd like it to grow over time).

I set it up using our home address and as a SAB. Nothing else uses our home address for a GMB although I did initially use my mobile which is linked to other GMBs for other businesses.

The profile was suspended within 24hrs saying it didn't comply. I changed the mobile number in case it was that and appealed, along with a scan of a relevant business invoice as proof of address/trading but it was rejected with, as usual, no reason.

Some screenshots of the listing attached - can anyone give me a steer as to how to get this live?

Many thanks!

https://preview.redd.it/cdylgfrlhm6e1.jpg?width=709&format=pjpg&auto=webp&s=828b346d922fa5984bc4d44a9f3a0fe75fb2d747

https://preview.redd.it/1x92e5e3hm6e1.jpg?width=676&format=pjpg&auto=webp&s=befe14feba942568c0f24051738ea8ff591d640e

https://preview.redd.it/9rzawix3hm6e1.jpg?width=635&format=pjpg&auto=webp&s=be2d0d8c7fa10673b598a2c1393af02e2f8f046a

Category of the business : Locksmith please note this post is for anybody in the same situation for their locksmith business or any other similar business or that just have a similar issue - This is also stated as you read those post below :)

It saddens me that i have not been the only business affected by this issue to the point where the following departments can't even do anything to help:

Any representative from Google Ads or Local Service Ads. Any Gold or Silver Product Expert from Google Community.

We started on the first week of October to create a Google Business Profile considering the initial date we were informed needing this profile created being November 21st. Every single week, we would go through Video verification process, being denied, sending an appeal, being denied appeal.

3 weeks and a half before November 21st, we reached out for help in Google Community as all representative from Google Ads and LSA informing not being able to help and even that was not successful as Gold and Silver Experts would take weeks to just give confirmation of their own verification and escalating our appeal after requesting a google drive link with all necessary documentation proof that shows and confirms Business name and Address:

State Sales Tax Certification/Confirmation IRS Business Registration Bill Proof (Energy Bill) that displays business name and address. Business State Certification

When November 21st was reached, Google sent another communication informing giving us until December 2nd to create a Google Business Profile. As we continued every single week to search and request help and support, on November 22nd, we took it upon ourselves to do another verification process under a 2nd GBP as we await help for the main GBP that has been escalated, which that 2nd GBP ended up also going through the same process so we simply deleted it.

November 24th, after updating the GBP name (removing "LLC" from the name) we send another appeal to our denied appeal, with clarification that we have read all google regulations and have updated our GBP name and everything respect Google regulations and policies. In that same week, we finally receive communication from Gold Expert in the community stating that "Good News, your listing has been reinstated" Which we could also see on our end that our GBP was back on verification Status, but then we received on that same day, an email for GBP support with CC'ed another Google expert mentioning that they will help us with this entire situation and to AGAIN go through the process of Google Verification (STEP 1) all over again despite Gold Expert saying we would be reinstated and us seeing our GBP being in verification status again - Our GBP was not back to "verification needed" status.

Them emphasizing that we really needed to go through the entire process again, we had no other choice but to do so, which we did. December 1st, that support informs we need to go through the process of appeal their denial again, which did and now today, December 6th we have been again Denied Appeal.

December 6th - We have now replied to our email thread with them informing of again being denied appeal and that even worse, our business is no longer showing up in LSA due to this GBP issue that cannot be resolved and not because we have all documentation proof but simply for any other reasons that is not being shared with us - so leaving us in a continuous blind spot. This is now jeopardizing our lively hood and business as this is our life source of income.

We are now awaiting a reply from GBP support following this denied appeal and now obviously because we are Friday and our LSA is no longer active due to all this. We are not showing up in our most busiest days Friday, Saturday and Sunday. And obviously, no compensation will be offered due to this entire issue simply because this entire time, it makes it appear as if we are the ones not following their guidelines !

Hopefully, anybody else going through this issue sees that, despite your hard work of trying anything you can for your business, you are not alone ! And, to be clear for any Google Expert, this is not a cry for help post, this is a crying for help didn't resolve the issue post.

Still awaiting an answer from GBP support.

We'll make sure to update this post as we go until it is resolved, in order to have this entire situation available for anybody else on the internet going through this issue !

Follow up in the comments below*

Thank you,

I've had a GBP for well over a decade, but for some reason a few weeks ago it asked me to reverify my office location via video (only option I was given). I've sent them 5 videos now and they've rejected them all. Problem is, I'm one of 100+ Realtors in a brokerage. All the permanent signage (which is what google is asking for) is under the brokerage's name. I tried taking a video showing my business card/letterhead/personalized envelopes etc, but they're still rejecting it. I'm literally in tears - I don't know what else to do here. Does anyone have any suggestions? I'm at my wits' end - there's no one I can contact (from what I can tell) and I feel like I'm fighting goliath. Please someone tell me how I can get this fixed!

Hi everyone (see below for shiny thing)

I have browsed this subreddit for a long time, and it seems everyone has a different opinion on B&M vs SAB. I own and run a business installing floors in customers homes and commercial spaces. We advertise heavily on Facebook, and Google. We flirt with Angi, Nextdoor and Yelp. This year we have spent $50,000 on Facebook alone.

We are currently listed as an SAB with over 100 five star reviews. We're based in the next biggest city in the area and we have the option to open an office in the big city (20 miles away). Initially, I had hoped to add a second address to my Google listing and have it as a link on the map while maintaining the SAB. Now I realize that it's impossible. So it has become a question of whether or not I should switch from being an SAB to the address in the big city.

We can easily afford it, and I'm sure we'd have no issue with the verification requirements as it would be branded and set up for our purposes. My question is whether or not I should do this? To those who hold the opinion that a B&M location provides superior results, could you explain why and share with me your experiences? The more the better.

I would ask the same from those who believe that it makes no difference, or even that SAB is superior.

This is very serious to me. I'm not an often redditor, but if it's allowed, I'll award the 25 best/highest effort comments with gold. (Or the top 50 comments if I get really lucky - I'm that serious)

Looking forward to seeing what everyone has to say. Thanks!