For questions and discussion about Google Business Profiles (formerly known as Google My Business).
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For questions and discussion about Google My Business.
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New GBP. My website isn't "associated" with my GBP according to three different SEO audits. They all claim "no GBP for this website was fond". Two agencies even got on a screenshare and I had to show them I had input my website under "website". Anyone have this issue before? Website is three months old and GBP is 2 months old.
Issue: Currently rebranding my small business, different name and location. I have my old biz listed on Google and don't know if I should start a totally new account or edit the old one or what. My current account has google ads suspended and I would like be able to run ads again.
I'm a one-person private practice Massage Therapy business in Helsinki, Finland (non-Finn).
I started my biz in 2021, and due to some confusion early on I disputed some large google business charges (an unfinished ad was running for like 8 euro/day for several months unbeknownst to me, coming out of my US account that I don't check often). By the time I realized the charges were accurate, google had flagged my account for asking for a refund. Because I had recently immigrated, my dad fronted me the US dollars so I didn't need to wait for the transfer-- so, he paid by US card, in the US. This triggered a fraudulent charges alert on my google account (even though I was literally paying them what I owed them) and they suspended the ad portion of my account.
Since then, I've submitted over 15 requests for them to take a look at the situation, but it sounds like no human eyes have seen it and there has been no progress. I contacted some people that were google-employee-adjacent, and still nothing. So, no google ads since.
I am now rebranding my business (different name, different location), and have no idea what to do on the google end. I don't need to keep the reviews (most people use a different review system in Finland), and I want to be able to use google ads again. Do I mark my old biz as closed and start a totally new account for the rebranded biz? don't want to carry the suspension over.
Any help deeply appreciated, this has been a nightmare for a small business owner in a foreign country.
I have a repair business and have been doing really good getting reviews. My competition that has 190 reviews somehow pops up much higher than I do when I’m constantly posting pictures, keeping profile updated, and have 4.9 stars. What should I do so I can stay on top of the competition and get more calls because if people call me I always know I’ll win the customer. I just need to get up to top 2 but now my listing is around 4-5 on google searches
The only option is the video walkthrough which we’ve done twice. Each time we just get to the “processing” stage and then back to unverified. There’s no other option offered. I contacted Google 3X and they are no help. Any ideas?
My previous employer had control of my profile with my name as the name of the business. I opened up a new business at a different location with a different name which I verified. Unexpectedly, my previous employer gave back access to me. I want to keep the reviews of my old profile so I made edits (pictures, location, hours, etc) for my new practice. The old practice profile shows my new number but is marked permanently closed but "pending edits." It has been at least 3 weeks and I'm still stuck in the same status.
I messaged Google support and said the only way to access and merge my old profile was to change the permanently closed status. However, I haven't been able to do it and they can tell me how to do it either.
Our contact information displays our correct phone number. However, when a customer clicks the call feature from google or google maps, it gives them our COMPETITION's phone number, and connects them to a different restaurant. ALL of our past calls and orders have gone to them through this. We have missed so many orders because of this, that has all been connected to another competing restaurant. Even if we change our phone number to the right number again, the "CALL" button still connects the customer to their restaurant and not ours. It won't let us turn off this feature or change the number connected.
I tried contacting support, and there's no one? They want us to send them an email which I did, but they're just saying to reset the number or turn off the call history. We don't want to change the call history settings. We want the CORRECT phone number CONNECTED to the CALL feature so when a customer clicks "call", it goes to US and not another business.
Would appreciate anyone's help in this. I have missed so many orders from this, and all of those calls were connected to our competition, so they took our orders that customers were calling my business for. How do I fix this?
I manage a therapist through google my business. For some weird apparent reason, the first thing above her address is "Located in: (Another business name, that is a salon)"
Why is it showing there? Yes it is in the same building, but how do I remove it? Everyone thinks she is a salon.
Hi everyone! I have a situation here. I own a landscaping business called ECO IGS. On my list of business profiles, I have ECO IGS and Eco IGS Landscaping. They are both verified and have the same address. Is there any way I can merge these into one? I could remove the Eco IGS Landscaping profile but I don’t want to run the risk of just having it shown as “Permanently closed” and confuse potential customers. I try contacting the support number 1-800-309-7597 but nothing. Any help would be much appreciated!
Hi and good day to everyone.
Our Google Business Profile is not yet verified and I cannot seem to proceed with my verification. It asks me to record a video of our current address location. A Business or equipment and a Proof of management. Now, the thing is, our business operates under a registered agent (North Carolina Registered Agents) and our business address is a PO Box that is managed by our registered agent.
Is there a work around inorder for my business to be verified? Can you guys help me get verified?
I found out how dumb I am after making the mistake but I started my business with a godaddy.sites and I want to change to a WIX or Wordpress and buy a .com my business is supplemented heavily by warranty work so losing some google business won’t be horrible but it would still suck. How to change the domain with getting suspended?
My husband recently moved his law firm from one location (within an office building) to a new location (a co-working space with private offices). He updated his business address on GMB but we’ve had a tough time getting google to verify it. They asked for video proof, which we sent to them. We had to show the street signs, the exterior of the building, the numbers on the outside that match the address, the office itself inside, my husband talking at his desk and saying who he is, and his computer screen using a software that identifies his business name. All of this had to be in one continuous video.
After numerous tries, we made a video the right length (I believe it was under 3 minutes) and got it to process and send to google. Google didn’t tell us it was too long, but we somehow figured that part out. It was difficult to film because we started down the road where the street signs are, drove to the office, parked, walked inside, unlocked the office door, and recorded him at the desk and his computer screen. A lot to fit into less than 3 minutes! Nonetheless, we did it. But google still hasn’t approved his new location and it has been over a month with no response from google. Any advice on how to get his business address approved on GMB?
I have written content for forty different services, updated my description, made sure all products are optimized, made local citations, ensured the profile is as optimized as any profile ever will be. Ultimately, my office is two miles beyond my competitors (I moved two months ago) and so now I rank as number four. Moving my office is impossible unless I use my home address. My business lost a ton of potential clients these past two months. Is it really move again or fail? How arbitrary.
Hi and good day to everyone.
Our Google Business Profile is not yet verified and I cannot seem to proceed with my verification.
Our business operates under a registered agent (North Carolina Registered Agents) and our business address is a PO Box that is managed by our registered agent.
Is there a way I can get around this? or there a way I can have my Google Business Profile verified?
I am looking for a solution to the following problem:
The icon in the mobile view of a friend's Google Business profile has changed. I don't see the icon in the desktop view. The image comes from a completely different website that has nothing to do with the business.
Both the cover image and the logo of the website are set in the business settings. I have already uploaded them again.
Do you know where to customize this icon?
I have 54+ GMB listing to get verified, each belong to the same brand but with different owners.
I've read the whole documentation and it seems very difficult and not very precise...
Has anyone ever managed to go through the whole process ? Any tips ?
Hello everyone, I'm hoping you can assist me here with best practice.
So, we operate a franchise business which has now been sold off to a competitor. The business name, branding and owners of the business have all changed, however the contact numbers & staff all remain the same.
In this scenario, is it best practice here to close the Google Business page and start a new one, or to just update the current one and transfer ownership? Are Google going to reject all my updates when they see I change the business name/etc?
We've kept a really good rating despite challenges in this field so I wanted to pass this onto the new owners if possible.
My profile was suspended on Sep 30 and after NUUUUMEROUS back and forth emails and reinstatement requests (currently have an ongoing case), my profile is now showing “disabled” status since 2 days. The support team said they are working on the case since many days but I was not getting any proper replies.. and now this happened. What should I do?
It got suspended because it was owned by a guy who had multiple profiles. So my profile itself wasn’t an issue.
Is there any danger to doing this (Bing suggests they can delete information on my GMB profiles if I allow the two to connect)? What might the advantages be?
My google business profile got approved earlier this week but I can't find it when I search on Google. Of course I can login and make changes but that's it. Any suggestions?
I tried searching the name of the business, the type of business etc.
Does it take a while to get your google business profile publicily listed after approval?
I saw this review today...
I have seen a company contacting people to write fake reviews in exchange for money for <my B&B> even if they'd never been. I'm not sure if this is anything official to do with the <B&B>, but bare in mind when reading the reviews that many of them they may be fake. Very suspicious.
I haven't paid anyone to get positive views so not sure if this is genuine. I am planning to reply to ask they remove the review as we don't pay for reviews but that's what anyone would say.
Seems odd, given we haven't done this, but if true that they were contacted, wondered how to find out who is doing it (I will ask reviewer) and to stop it.
I've run a business for 15 years in my small town and had a lot of reviews and my ranking was very high in google, I moved about a mile away, tried to change my address through video verification and it looks like as of this morning my original listing is gone, and they're now considering me a new business. It's very frustrating as I get a lot of new patients from Google my business. And of course all the reviews are gone. I am a solo practitioner and I wonder if there's any recourse. I imagine there isn't, and even if there were it would probably take a while. My business has dropped off by 75%.
They keep directing me to create a new business listing on google, so I guess I have to do that. But obviously it looks like I'm a brand new business which I am not. Any suggestions?
I have a client I handle the PPC for and he often asks my advice on anything else online. He's got a local SEO company doing something, not sure what, for him. His organic calls seem to have dried up, and he's noticed that he's one of the only (from around 30) businesses listed on Google Maps that is listed as a service area business. This is because he travels to his customers, and runs the business from his home.
Pretty much all of the other businesses have their home address listed despite them being in the same boat as him (theoretically going against Google's guidelines)
He wants to go through and report all of these other businesses to make it a more even playing field. This is not something I'd do personall, or put the time and effort into doing, but it's his business and he feels that he's losing out by following the rules.
Has anyone even actually been successful reporting a competitor(s) for something like this?
Will there be any impace on rankings in the short or long-term?
With google deleting accounts tomorrow are we going to lose reviews from clients with inactive accounts?
Okay so I’m a new solar contractor, I’m a small operation and have been for the past 2 years, first year and a half I was sub contracting for a larger company so I never focused on putting my business online. But now I am as I moved to a different area. So I work out of my home, no store front. Nor do I really need one. I conduct 95% of my business at the customers home. So I’m trying to go live with my business profile on Google and I selected no store front, don’t show address. At first I was uploading the verification videos but it would constantly say I never started the verification process. So I finally got ahold of someone after trying and trying the communication stuff. All I got was bots for the longest time. The only method I have right now is emailing with them. I need a phone number. The guy who’s emailing keeps saying they can verify me with a picture of a sign outside. How are all the other contractors verified when they operate the same way as I do? My buddies electrical company is this way, he doesn’t have any signs nor ever had to show signs. Anyone have any tips? Does anyone have an actual phone number I can call and get help? Please. This is causing me to lose out on a lot of money.
I read in a prior post that GMB might not allow service area provider addresses anymore. I could (instead of my office) use my home address (my understanding is Google keeps it confidential) as my address, but will Google recognize it as being located where I am or will it push me further down their list. I cannot operate a business never being seen.
Hi there, we run a couple of stores and have a gmail account at the moment which we use for Google my business. However we’ve moved everything to M365 now and use that. How can I make sure I can still login to Google my business if I shut down the Google subscription?