/r/WindowsHelp

Photograph via snooOG

Ask any questions about Windows and get help here! For issues unrelated to Windows, use r/TechSupport

  • Ask any questions about Windows and get help here! For issues unrelated to Windows, use r/TechSupport
  • Microsoft Discord Server

  • Night Mode Light Mode

  • Helpful Resources

    Rules

    • 1. Keep the discussion related to Microsoft Windows Posts completely unrelated to Microsoft Windows will be removed. Just because something is compatible with Windows, doesn't mean this is the subreddit for it. Derailing conversations and threads is not allowed.

    • 2. Flair posts correctly We are not extremely strict with what flair you pick, but if it's very wrong we will change it. If we select another flair, don't put the original one back.

    • 3. Do not distribute malicious programs Do not purposely distribute viruses or other harmful programs or apps. Advising the use of pirated software (including piracy, activation tools, and bypasses to enable paid features) is prohibited. This also includes "grey market" and other activation keys from unauthorized resellers.

    • 4. Do not post Blogspam links or URL shorteners Blogspam, URL shorteners, mobile links, and referral and affiliate links are not allowed. Post the full desktop link for articles and news.

    • 5. Be civil and do not troll others Personal attacks, bigotry, fighting words, inappropriate behavior and comments that insult or demean a specific user or group of users are not allowed. Posts or comments containing or seeking any identifying personal information are also prohibited. Do not engage in blatant trolling or flaming.

    • 6. Do not advertise a 3rd party software without permission If you want to promote your app or website, you must send us a modmail to request permission. Include as much relevant information as you can in both the modmail and the post. This is not a marketplace subreddit, selling anything is prohibited.

    • 7. Do not promote pirated content or grey market keys Do not post pirated content or promote it in any way. Encouraging or hinting at the use of sellers of grey market keys is not allowed.

    • 8. Titles must be relevant to the post Irrelevant, sensationalized, or vague titles that have the pure intent of misleading or dramatizing a topic are not allowed. The relevancy of submissions' titles will be judged at the moderator's discretion.

    • Read the full rules for more information

    Contact the Moderators

    Related Communities

    /r/WindowsHelp

    29,309 Subscribers

    1

    Screenshots not opening/Cant select screenshot

    windows + shift + s isnt working and when i take a screenshot with windows plus prt sc i cant open it, it says windows cant open this type of file (.png) i reset my laptop but before that everything was working perfectly

    1 Comment
    2024/04/24
    10:25 UTC

    1

    How to properly delete windows image backup folder on external hard drive?

    I was using the external hard drive to create system image backup of my windows 10 laptop couple of years ago. And now I want to create system image backup for my windows 11 pc using the same hard drive and want to delete the old laptop's system image to free up some space. Can you just simply shift-delete the old system image folder or will that leave some trace on the hard drive? What's the proper way to delete it?

    1 Comment
    2024/04/24
    10:17 UTC

    1

    First the PC slowed down, then it turned off, then it didn't want to turn on

    About a month ago, while playing NFS Unbound (the game runs at 60 FPS), it suddenly started running at 20 FPS. Then the computer turned off after 5 minutes. After turning it on, it continued to run very slowly, but after 10 minutes everything magically started working fine. I forgot about the problem. Yesterday the situation repeated itself, I was working in Adobe Premiere Pro and the program suddenly started running very slowly and then the computer turned off. This morning it didn't want to turn on at all, I had to disconnect it from the power supply for a few minutes, and after turning it on again, it turned on every time with a blue screen "Page Fault in Nonpaged Area". I turned off all USB peripherals (except m+k) and the computer turned on (in safe mode). I decided to run it normally and it worked. Now I am writing to you here from there. I downloaded the data from minidump as soon as possible and the BSOD was caused by this:

    PROCESS_NAME: System

    SYMBOL_NAME: nt!_PnpGetObjectProperty+10f

    MODULE_NAME: about

    IMAGE_NAME: ntkrnlmp.exe

    FAILURE_BUCKET_ID: AV_W_(null)_nt!_PnpGetObjectProperty

    FAILURE_ID_HASH: {6a5295ed-9bed-46ad-156e-2106c8492ec0}

    Followup: MachineOwner

    Windows is updated, GPU drivers too. GPU ISNT overclocked.

    I see many different possible causes on the Internet, but I don't even know where to start repairing it. Will you help?

    1 Comment
    2024/04/24
    10:07 UTC

    1

    Antimalware Core Service now an active service

    Hey, recently a new process appeared in Task Manager "Antimalware Core Service" this appears to be a legit service and the file it points at MpDefenderCoreService.exe also seems legitimate. According to this Microsoft Post: Defender Overview this is all fine and dandy. My confusion lies within the activation time. The core service apparently has been on rollout since September. Latest Security Intelligence Update seems to have now made this an active service on my machine. What decided that it's now time to actually make an active service entry for this? This is probably very hyperbole, but I would appreciate some people verifying they indeed also have this as an active service. Just to ease my mind on its legitimacy.

    I'm personally very picky with what services and processes I have run, so a new one appearing always raises my concerns.

    1 Comment
    2024/04/24
    10:05 UTC

    1

    Help me clean install W11 on a discontinued HP laptop.

    I'm completely lost. The main issue seems to be missing drivers (no drivers recognized during setup), and I have no idea how to fix it.

    I've looked up Intel Rapid Storage Tech, but cannot find the drivers after installing the .exe files.

    I've looked into HP's website, just to see that my laptop is discontinued (so no drivers).

    I'm on W11, HP 240 G8 i7. Serial: 5CG1450Y0Y (if someone can find the correct driver)

    3 Comments
    2024/04/24
    09:29 UTC

    1

    Laptop keeps going into sleep mode after 5 minutes despite changing all possible settings

    Hi all,

    I have the problem that my laptop shuts off and goes into sleep mode after only 5 minutes, despite me changing my settings for it to be only after 30 minutes.

    It's really annoying since i have to log in everytime i leave my laptop inactive for only 5 minutes.

    Does anyone know how to fix this?

    I have a HP elitebook 840 G8 with 16GB RAM and an 11th gen Intel core i7

    1 Comment
    2024/04/24
    09:03 UTC

    1

    Trying to free up space in my drive C by copying & deleting/moving them to drive D but error 0x80070057 keeps popping up

    Hello everyone! I recently added additional RAM to my laptop, and the worker in the shop told me to move my files to drive D from drive C to free up its space. I've been trying to move all of them, but there's still a significant amount of them left, but I can't transfer them because of the error 0x80070057: the parameter is an incorrect window that appears, and some of the one's that I managed to copy to drive D can't be deleted in drive C. A window saying its open somewhere pops up, but I don't know where, so i can't close it. I was hoping someone could help me here.

    1 Comment
    2024/04/24
    09:02 UTC

    1

    Can't sandbox or use old programs in Windows 11 pro

    I have just got a new i7-12700 laptop with licensed windows 11 pro 23H2.

    I have never even used Win 10 and only used Win 7 before this so I am a total newbie.

    I am trying to keep the laptop offline so followed instructions to keep the laptop offline such as during setup. Everything seems to work fine so that I don't need to use a microsoft account and all the programs seem to work fine (such as gimp, openoffice, vlc).

    I was told that one way to have access to the internet without the inherent risks is to use the sandbox feature.

    1. I enabled virtualization and then turned on the sandbox feature. However, when I try to use the sandbox app, there is a long delay with the start logo interrupted by a popup with "Windows Sandbox failed to initialize" "Error 0x80370106. The virtual machine or container exited unexpectedly." (no info on google about this error) Then the program quits. This occurs regardless of whether I just open or run as administrator.

    I was wondering what is wrong, if there is a work around, or if I can achieve the same security in a different way (ie, not have the main OS exposed to the internet but have a sandbox or disposable virtual machine whenever I need to interact with the internet).

    My plan is to install the browser on the sandbox & use the browser in the sandbox to explore the internet the rare times that I need to.

    1. The other issue I am having is that an exe file from an old x86 program seems to install properly but when I try to use the app has an error: "C:\Program Files (x86)\XYZ\ABC\oldprogram.exe The parameter is incorrect" and does not execute. This occurs even whether I use the shortcut or the actual exe file buried in the program files. The exe file worked on Win 7, 8 and also 10 (by report).

    Thank you for your help and advice.

    1 Comment
    2024/04/24
    08:43 UTC

    1

    Running into User Profile issues at boot after a clean reset and wiping user files.

    I've ran into the error of "User profile service service failed the sign-in. User profile cannot be loaded".

    So I proceeded to try and launch in safe mode with networking and that logged me in to a grey screen flashing the windows task bar at the bottom.

    I have now gone into my registry editor and enabled the built-in administrator; however, now when I go to log in, I still only have my normal user account to log into and no admin account.

    Does anyone have any ideas? Thanks!

    1 Comment
    2024/04/24
    08:43 UTC

    1

    Help please. Keyboard 75% with independant numpad = Key combinations don't work !

    Hello,

    I have a little issue with my keyboards. I have an keyboard 75% (without the keypad), so I have a separate numpad.

    Windows 10 (22H2)
    Keyboard : Royal Kludge M75 (drivers installed even is it not necessary)
    Numpad : Epomaker Cidoo V21

    The issue is i'm French and I usually use key combinations to put accents on letters. I do these combinaisons with the Alt key and numbers on the keypad (especially for capital letters).

    But with my new keyboard 75% and my separate numpad, the combinaisons don't work. For the science, I tried with a full keyboard 100%, and there, the combinaisons work.

    So I assume that Windows does not support key combinations between different connected keyboards ? No tips to fix it ?

    Thanks !

    EDIT : Okay, it seems it's the ALT key which not works for combinaison between multiple devices. Other keys like CTRL or ALT GR work. Now just have to find out why and how to fix it...

    1 Comment
    2024/04/24
    08:24 UTC

    1

    How to configure a network bridge on Windows 11 useful to assign a public IP address to my qemu/whpx / FreeBSD (14) vm.

    Hello my friends.

    I've cloned a physical installation of FreeBSD 14 by creating its img file with dd. The goal is to virtualize FreeBSD 14 on Windows 11 with qemu using the Hyper-V as hypervisor. The parameters that I've used to launch the vm are the following ones :

    qemu-system-x86_64w.exe -accel whpx -machine q35 \
    -cpu kvm64,hv_relaxed,hv_time,hv_synic -m 8G \
    -device vmware-svga,id=video0,vgamem_mb=16,bus=pcie.0,addr=0x1 \
    -audiodev dsound,id=snd0 -device ich9-intel-hda \
    -device hda-duplex,audiodev=snd0 \
    -hda "I:\Backup\FreeBSD\FreeBSD-140-zfs.img" \
    -drive file=\\.\PhysicalDrive8 -rtc base=localtime \
    -device usb-ehci,id=usb,bus=pcie.0,addr=0x3 \
    -device usb-tablet -device usb-kbd \
    -smbios type=2 -nodefaults \
    -netdev tap,id=mynet0,ifname=OpenVPN-
    Wintun,script=no,downscript=no \
    -device e1000,netdev=mynet0,mac=52:55:00:d1:55:01 \
    -device ich9-ahci,id=sata \
    -bios "I:\OS\qemu\FreeBSD\OSX-KVM-master\OVMF_combined.fd"

    It works well,even Xorg and Xfce4,except for the networking. I want to create a bridge network instead of the user network because I want to assign a public IP to FreeBSD guest OS. I'm following this tutorial :

    https://gist.github.com/arvati/546617042fcf2669f330b739075c1c5d

    According with that tutorial,this is what I did :

    a) Installed this OPenVPN Tap driver :

    https://build.openvpn.net/downloads/releases/OpenVPN-2.6.9-I001-amd64.msi

    b) Added these network parameters to qemu :

    -netdev tap,id=mynet0,ifname="OpenVPN TAP-Windows6",script=no,downscript=no \
    -device e1000,netdev=mynet0,mac=52:55:00:d1:55:01  

    Why ifname=OpenVPN TAP-Windows6 ? because the tutorial says :

    "Use the name of the TAP Adapter in the ifname= parameter of the -netdev tap"

    Problem is that I haven't any connection inside the FreeBSD vm but the TAP interface called "OpenVPN TAP-Windows6" is connected :

    https://preview.redd.it/894usjsfqdwc1.png?width=1402&format=png&auto=webp&s=5f3b5e07b7ef2471fbbf09b1041ef138e939b79b

    https://preview.redd.it/dy42fe3wqdwc1.png?width=1278&format=png&auto=webp&s=4b77369c087dd24977accf5c61a8aa4650e2a998

    https://preview.redd.it/91e3wg3wqdwc1.png?width=1284&format=png&auto=webp&s=1d5ec93e50657be48a3b1496c2e2330505c69705

    To recap,the parameters that I'm using are :

    qemu-system-x86_64w.exe -accel whpx -machine q35 \
    -cpu kvm64,hv_relaxed,hv_time,hv_synic -m 8G \
    -device vmware-svga,id=video0,vgamem_mb=16,bus=pcie.0,addr=0x1 \
    -audiodev dsound,id=snd0 -device ich9-intel-hda -device hda-duplex,audiodev=snd0 \
    -hda "I:\Backup\FreeBSD\FreeBSD-140-zfs.img" -drive file=\\.\PhysicalDrive8 \
    -rtc base=localtime -device usb-ehci,id=usb,bus=pcie.0,addr=0x3 \
    -device usb-tablet -device usb-kbd -smbios type=2 -nodefaults  \
    -netdev tap,id=mynet0,ifname="OpenVPN TAP-Windows6",script=no,downscript=no \
    -device e1000,netdev=mynet0,mac=52:55:00:d1:55:01 -device ich9-ahci,id=sata \
    -bios "I:\OS\qemu\FreeBSD\OSX-KVM-master\OVMF_combined.fd"

    thanks.

    1 Comment
    2024/04/24
    07:33 UTC

    1

    Occasional Blurry Windows Only a few programs

    I have a strange problem where programs that I mostly don't use all that often always launch blurry no matter what I do. I have tried most of the common fixes for this issue that I have found online can someone provide me the answer I need? I will continue responding until it is fixed.

    2 Comments
    2024/04/24
    06:59 UTC

    1

    How the hell do I disable this?

    I updated my laptop and I was playing Minecraft when I accidentally pressed caps lock and this crap popped up. I've been trying to get rid of it for several hours. Does anyone have a solution? I use an HP pavilion if that's helpful.

    10 Comments
    2024/04/24
    06:53 UTC

    1

    Suddenly no WiFi networks showing

    Currently abroad in a hotel. Yesterday the WIFI was down for everyone. Today it’s back working on my phone but on my laptop no available networks are showing whatsoever.

    Have ran troubleshooter and it says “there might be a problem with the driver for the WiFi adapter”.

    Have tried running these repairs as admin but it just says unable to fix.

    TLDR: overnight no WiFi networks showing but WiFi working in on phone.

    If anyone can help it would be massively appreciated. Thank you.

    Edit: laptop is windows XPS 15 running Windows 10. Just reset network which restarted my laptop but has not fixed the lack of WiFi networks showing.

    8 Comments
    2024/04/24
    06:47 UTC

    1

    Windows 11 Device Encryption after BIOS update on Framework 13 (AMD)

    Hey,
    I have updated the BIOS of my Framework 13 (AMD) using fwupdmgr on Fedora 39 and there was no issue during the process. However, on Windows 11 I noticed that the Device Encryption option has vanished. I have so far checked the following things:

    System Information
    Device Encryption Support: Reasons for failed automatic device encryption: PCR7 binding is not supported, Un-allowed DMA-capable bus/device(s) detected, WinRE is not configured

    PCR7 Configuration: Binding Not Possible

    Secure Boot State: On

    BIOS Mode: UEFI

    powercfg /a
    As far as I understand, PCR7 requires S0 to be supported, which is the case, confirmed by powercfg /a.

    tpm.msc
    Reports the TPM is available.

    BIOS settings
    Secure Boot is enforced
    TPM 1.1 is enabled and set to available

    I have read that e.g. Lenove firmware updates disable Secure Boot during updating and sometimes do not re-enable it, but both the BIOS and Windows report Secure Boot to be enabled.

    Does anyone know what causes this behavior?
    Thanks in advance

    1 Comment
    2024/04/24
    06:11 UTC

    1

    How to get sound to sync video on remote desktop?

    Hello, my old xps13 (8th gen intel) has gotten gotten way too slow to be usable so i've been using it to remote desktop into my pc. I don't care about latency at all for what i'm doing but the sound doesn't line up with the visuals on any video. It's about a half second delayed. A similar delay is there when i change volume or start and stop media.

    both laptop and pc are on windows 11.

    i have fresh installed windows on the xps

    Thanks

    1 Comment
    2024/04/24
    06:10 UTC

    3

    I factory reset my windows 10 PC and after 6 hours it’s only at 44%.

    I performed a factory reset on my Windows 10 PC and it’s at 44% after 6 hours, what should i do?

    I factory reset my desktop to remove all files from all drives and after 6 hours it’s only at 44%.

    I have a 4tb hard drive and a 500 gig ssd. The hard drive had about 3tb worth of files and the ssd had about 370 gigs worth of files. My windows 10 was also installed on the hard drive. My plan was to factory reset my pc then move windows to the ssd.

    Computer Specs:

    CPU: Ryzen 9 7900x GPU: RTX 4079 RAM: 32 gig Motherboard: MSI MPG X570 GAMING PRO CARBON WIFI ATX AM4 Motherboard 4tb HDD 500gig SSD

    Should I just wait it out? Did something go wrong? Is there anything I can do? it’s been 6 hours going on 7 now. In the first 3 hours it got to 39% then I went to take a nap hoping it would be done or at least made significant progress by the time i woke up it only made it to 44%.

    5 Comments
    2024/04/24
    05:34 UTC

    2

    Suddenly, caps lock notification shows on screen...

    So, I was working on some code as usual when I suddenly noticed this annoying notification popping up on my screen. I searched everywhere online, but all I found were outdated posts saying it's not a Windows issue. However, I stumbled upon a comment on YouTube (from 10 hours ago) from someone experiencing the same problem as me.

    I'm curious if anyone else has been getting Caps Lock notifications and if anyone knows how to disable them. I rely on the Alt + Caps Lock combination for programs like GTA V now, so this is becoming quite a nuisance.

    https://preview.redd.it/yg0hpdtx2dwc1.png?width=321&format=png&auto=webp&s=190e006bc9d4f322bda14c6c0fd6190b689a4667

    4 Comments
    2024/04/24
    05:18 UTC

    1

    Windows Hello Pin Won't Stay Turned Off

    For some extra information, I had to re-install my Windows recently as the copy I had was faulty. It had some administrator issues, but I know the copy I have now is good.

    On this fresh install though Windows Hello keeps turning the pin back on. It's inconsistent when it happens, but it occured again tonight (I'd say it happens every week or so? It's pretty inconsistent so I can't give an exact time). I accidentally clicked restart instead of shut down on my pc, and after it booted back up it pushed me straight to the Window's Hello Pin setup. I have turned this off in my privacy settings more than once and I've turned off everything in relation to Windows Hello. The only thing I can think of is maybe when Windows updates it's turning it back on but tonight I didn't have an update and it still sent me to the pin setup page.

    Thanks for any and all help! If any extra info is needed please let me know and I'll try and give that as well.

    1 Comment
    2024/04/24
    04:53 UTC

    1

    Wondering if this is normal or a cause for concern

    I am on 2024-04 Cumulative Update for Windows 11 Version 23H2 for x64-based Systems (KB5036893) and my thumbnails for drives were working yesterday and i check now before bed and they look like this. is it ok? or do i need to be worried? i can still save files to all my drives so i know that works for now. any help is appreciated! 11th Gen Intel(R) Core(TM) i7-11700K @ 3.60GHz. ASUSTeK Prime z590-A if that helps anything!

    https://preview.redd.it/0m9bsjr0ucwc1.png?width=493&format=png&auto=webp&s=5471158e3286afda1b77268f5413a852466e7e70

    2 Comments
    2024/04/24
    04:24 UTC

    1

    apps won't open, pc won't restart

    i can't provide the build number because my settings app won't open, but i'm using a recent version of windows 11. for some reason, i can only run discord and opera gx, but other apps are visible in the little preview box when i hover over them. i'm also able to run command prompt & task manager, possibly other admin apps. when i turn the computer on, it boots up like it was only waking up from sleep, not after being shut down, which i've tried doing multiple times.

    2 Comments
    2024/04/24
    04:18 UTC

    1

    Unwanted Taskbar Change, How Do I Revert?

    Old^ Relatively Opaque - Less Distraction From Moving Background

    New^ Less opaque, clearer view of background - More Distracting

    Hello! My taskbar changed upon startup today. I updated it a few days ago and it did not change then.

    I don't like the change and I want the old version back.

    Edition Windows 10 Home | Version 22H2 | OS build 19045.4170

    Is there anything I can do to change it back?

    3 Comments
    2024/04/24
    04:12 UTC

    1

    Why is my taskbar blocking the bottom of my webpages all of a sudden?

    I've never had this issue before, it happened a few days ago and it's been driving me nuts. I haven't updated anything or changed anything (to my knowledge). Anytime I open a window in full screen the bottom is covered by the taskbar. I've tried messing around with the taskbar setting but nothing has helped. For reference I have a pretty old Asus Zenbook

    1 Comment
    2024/04/24
    03:59 UTC

    1

    Double-sided electronic sticky notes

    I am using Sticky notes on Windows 10 currently and it doesn't have quite the functionality I need. What I am really after is a sticky note where I can "flip" it to get details that are otherwise not visible. For instance, I may want to remind myself to set a detention for a student who has been caught vaping (for example). I would like my note on my desktop to say "See Bob Smith", but if I "flip it" I can get details which are otherwise hidden from a casual observer of my desktop. In this instance, the note "on the back" might say "caught vaping on 2/5, will require one day suspension" (for example). I would not want other students in my office to see those details, but I would want the brief reminder. Any suggestions?

    2 Comments
    2024/04/24
    03:57 UTC

    1

    My x64 pc uses x86 and I cant run certain games

    https://preview.redd.it/ica4a737jcwc1.png?width=402&format=png&auto=webp&s=fae19ef3361a924b3ada40df41e743b45cefd938

    https://preview.redd.it/7et55537jcwc1.png?width=481&format=png&auto=webp&s=d69ab52e5db94f2237b5c1ae2afcff8df0f964b4

    I was able to download the x86 version but whenever I try the x64 version it says the same text. I cant play games like Ghostrunner because it need the x64 version ig. Everytime I open certain games it tells me to download microsoft c++ but it always leads me back to that screen. Been struggling for about a week now. I,ve tried restarting multiple times

    https://preview.redd.it/iyr86qfa1dwc1.png?width=1920&format=png&auto=webp&s=c46c3ba8dc4d836da125fc9a735326380b5e3038

    (the specs)

    4 Comments
    2024/04/24
    03:23 UTC

    1

    Caps lock indicator suddently appeared

    Hello, so I've got this HUGE caps lock indicator that pops up, It used to no appear but right after a power outage it started to pop up, I can't find anything about it, I've tried clean booting and settings nothing do.
    I'm on a HP Omen computer.

    https://preview.redd.it/q8ki1cs4hcwc1.png?width=502&format=png&auto=webp&s=ef845dc4ebf22a811655d6f114cc69e705403242

    6 Comments
    2024/04/24
    03:14 UTC

    Back To Top