/r/WindowsHelp

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Ask any questions about Windows and get help here! For issues unrelated to Windows, use r/TechSupport

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    Rules

    • 1. Keep the discussion related to Microsoft Windows Posts completely unrelated to Microsoft Windows will be removed. Just because something is compatible with Windows, doesn't mean this is the subreddit for it. Derailing conversations and threads is not allowed.

    • 2. Flair posts correctly We are not extremely strict with what flair you pick, but if it's very wrong we will change it. If we select another flair, don't put the original one back.

    • 3. Do not distribute malicious programs Do not purposely distribute viruses or other harmful programs or apps. Advising the use of pirated software (including piracy, activation tools, and bypasses to enable paid features) is prohibited. This also includes "grey market" and other activation keys from unauthorized resellers.

    • 4. Do not post Blogspam links or URL shorteners Blogspam, URL shorteners, mobile links, and referral and affiliate links are not allowed. Post the full desktop link for articles and news.

    • 5. Be civil and do not troll others Personal attacks, bigotry, fighting words, inappropriate behavior and comments that insult or demean a specific user or group of users are not allowed. Posts or comments containing or seeking any identifying personal information are also prohibited. Do not engage in blatant trolling or flaming.

    • 6. Do not advertise a 3rd party software without permission If you want to promote your app or website, you must send us a modmail to request permission. Include as much relevant information as you can in both the modmail and the post. This is not a marketplace subreddit, selling anything is prohibited.

    • 7. Do not promote pirated content or grey market keys Do not post pirated content or promote it in any way. Encouraging or hinting at the use of sellers of grey market keys is not allowed.

    • 8. Titles must be relevant to the post Irrelevant, sensationalized, or vague titles that have the pure intent of misleading or dramatizing a topic are not allowed. The relevancy of submissions' titles will be judged at the moderator's discretion.

    • Read the full rules for more information

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    /r/WindowsHelp

    34,870 Subscribers

    1

    My User file is over 200 gigs

    My user file is over 300 gigs so I was wondering how I could possibly make it smaller. It's so big and it's taking almost half of all the storage I'm using on my ssd. (Still have 200 gigs left)

    3 Comments
    2024/07/26
    18:27 UTC

    1

    Windows 11 interface elements stop being clickable

    I have a user who is having an intermittent probelm with Windows 11 that I'm having trouble even finding anyone else talking about. After the machine has been running for a few days, modern interface elements stop working. You can open the Alt+X menu but when you mouse over it, nothing is highlighted and it isn't clickable. You can open context menus but the same thing happens with Windows 11 style ones but not classic style ones. You can open the Start menu and click on most things but the power menu acts like the Alt+X menu. The only way to restart, which fixes it for a while, is to open a command line and use shutdown.exe or Restart-Computer, which the user lacks the permission to do.

    When this happens, the clipboard also doesn't work consistently. You can copy from new style apps, like Sticky Notes, but not old, like LibreOffice or any of the programs the user needs. I turned on clipboard history as an early troubleshooting step. That works when copy works, so I can use it to see which programs are actually doing a copy.

    As I'm not the user, I don't know how often this happens. The user doesn't always tell me when copy and paste isn't working and doesn't often do things that involve the non-clickable elements.

    I have tried rebuilding the restore image with dism and running sfc /scannow multiple times, before and after running updates. Nothing stands out as wrong or related to this when I look at the system logs in Event Viewer.

    1 Comment
    2024/07/26
    18:08 UTC

    1

    I ran the windows Memory Diagnostic, it told me I had a memory problem. However after running a few passes of Memtest, it has found no errors. Any advice?

    Appreciate the help.

    2 Comments
    2024/07/26
    18:08 UTC

    1

    Configuring Windows / Phone Link to handle SMS links

    I'm using an application that provides SMS links that will auto-populate phone numbers and text messages using the SMS link protocol. Here's an example of a link:

    sms:+15555555555?body=Hey%20Joe!

    Unfortunately, when I click this link in Google Chrome, it opens the SMS link in a new tab, but my computer doesn't seem to recognize the SMS link to open it in PhoneLink. I've tried this on my Mac with the Messages app, and it handles the SMS links seamlessly.

    Is there any way to configure my Windows PC to handle these SMS links and use PhoneLink as the default app?

    Model of computer: HP ENVY Laptop 17t-cw100, 17.3"

    1 Comment
    2024/07/26
    17:26 UTC

    1

    Will Windows 7 run smoothly on a Core 2 Solo 1.66ghz 4GB Ram and 250gb SSD?

    9 Comments
    2024/07/26
    17:07 UTC

    1

    After SSD upgrade, windows copy got deactivated. Now it says to upgrade to latest edition of windows to activate it. What to do?

    Guys, about 6 months back I had a technician upgrade the ram and changed the hard drive on my laptop to an SSD. They also transferred my original activated copy of windows 10 to this new SSD. During this upgrade, my copy of windows got deactivated. The technician said that it'll go back to normal eventually but it didn't and now I'm here. This message says to upgrade to the latest edition of windows and I am not sure whether this will upgrade to windows 11 since it is available for this PC, or the message means incremental windows 10 updates. I don't want to upgrade to windows 11 right now. What should I do? Someone please help.

    For context, I am receiving incremental windows 10 updates even thought it says that my windows 10 copy needs to be activated.

    2 Comments
    2024/07/26
    16:53 UTC

    1

    i want to update my xbox controller on pc but i can not download xbox accessories app from microsoft store , anyone faced this problem and solved it ?

    1 Comment
    2024/07/26
    16:39 UTC

    1

    Any way to use PIN as default instead of email/password for Windows Security prompts?

    Since I updated to Windows 11, every time I use Chrome's password manager (e.g. autofill the login info, check a passoword), a Windows Security prompt appears requesting my Outlook account's credentials.

    Is there a way to change the default authentication method to device's PIN? There is a "More options" which has the PIN, but I remember in Win10 the PIN was default as it`s much faster to type.

    Thanks in advance!

    Model of your computer: ROG Strix G16
    Your Windows and device specifications: Windows 11 Pro
    What troubleshooting steps you have performed: None
    Any error messages you have encountered: None
    Any screenshots or logs of the issue: The prompt I am referring to

    https://preview.redd.it/jn22pafk6wed1.png?width=657&format=png&auto=webp&s=6cb4bd055109e334f0167335e45df4046be1e1c5

    2 Comments
    2024/07/26
    16:39 UTC

    0

    Minecraft not working on brand new pc, tried everything

    i got this laptop that ran minecraft perfectly good and fine until i decided to factory reset it last night and then i went into the microsoft store to download the launcher, and the launcher wouldnt open, i click play it loads for a half second and does nothing, i have the game pass so i go to the other minecraft on the store and click play, still, does nothing, so then i buy the whole game even though i have the gamepass, i click play, and nothing still. i try running it as an administrator, nothing, i tried to restart my pc every time inbetween troubleshoots and, nothing. i tried verifying and repairing the game, repairing and resetting the launcher, and still, nothing. also while im doing all of this i have task manager open and nothing minecraft related starts running in processes. also if this isnt the right sub please point me towards one that may help

    3 Comments
    2024/07/26
    16:35 UTC

    1

    Taskbar leaves a sliver uncovered on left side

    https://preview.redd.it/pqlnqnvt3wed1.png?width=207&format=png&auto=webp&s=26e1880e537709810273f1b9c69f2d4251d6c082

    I can't figure this one out. My task bar in Windows 11 is leaving a sliver on the left uncovered, I cant move things behind it and it will change and show the app behind but I cant find a way to get this to cover the spot. Any suggestions?

    1 Comment
    2024/07/26
    16:30 UTC

    1

    (Reposting since nobody saw my last post) Headset Mic Not Working

    So whenever i plug my headset in (which has a pc supported mic on it) This window pops up. If i press "Headphones" I can hear audio, but my mic doenst work. If i press "Mic In" The microphone works, but i dont hear any audio in my headset. How can i do so that both work at the same time? I have never had this issue before, but i have a new pc.

    https://preview.redd.it/csqjkwcotved1.png?width=849&format=png&auto=webp&s=5d8586ce2648fd9d75ec46fc1ac63fbb963e35b0

    1 Comment
    2024/07/26
    15:31 UTC

    4

    Computer won’t start into windows

    ASUS ROG STRIX, AMD Ryzen 3600X 6-Core processor 3.80 GHz, 32Gb RAM, 1650 SUPER.

    My computer won’t start, I assume it’s an issue with the amd driver but honestly I have no clue any help would honestly mean the world just need my computer for uni 🫶, I have tried booting in safe mode but that doesn’t work tried just turning it on and off… didn’t work either

    13 Comments
    2024/07/26
    15:24 UTC

    1

    phone Bluetooth disconnects when I open windows 11

    When I have my Bluetooth headphones connected to my iPhone and then open my windows 11 laptop, my headphones disconnect from my phone. It always has a latency of 30sec to a few minutes between when my laptop is opened and my headphones disconnect. I've tried unpairing and repairing my headphones to both my phone and laptop.

    It's not my headphones because I got a new pair and the issue remained. I don't think it's my phone because my laptop sometimes shows my headphones connecting to it for a second before they have no connection.

    I hope this makes sense and it's really annoying to keep reconnecting to my phone. Does anyone have any ideas/solutions?

    1 Comment
    2024/07/26
    15:00 UTC

    1

    Unlocalized strings all throughout Windows Explorer

    I ran this software called WinSetView to solve a grudge I've had with Explorer for some time now where it would always group files inside folders even though I constantly asked it not to do that. However, after doing so I've had several options on the context menu and other localized folder names be set to English (my computer is in Brazilian Portuguese) or their internal IDs.

    https://preview.redd.it/efsovog1nved1.png?width=560&format=png&auto=webp&s=17e9b1b2fd9d25f77326ca23ea1ee0aee4d3b47e

    I tried restoring the backups generated by WinSetView but it didn't solve it. Changing between system languages back and forth also didn't solve it, those strings just stick between all localizations.

    I also tried messing with a bunch of stuff on the registry and still nothing. Anyone has any idea how to sort this out? It's been driving me insane.

    13 Comments
    2024/07/26
    14:56 UTC

    1

    Can't update Windows (0x800703f1)

    Hi,

    I 've not been able do do windows updates for some weeks now. It fails installing and shows the error 0x800703f1. I ran the sfc scan and it says this:

    2024-07-25 13:06:00, Info DEPLOY [Pnp] Corrupt file: C:\Windows\System32\drivers\BthA2dp.sys

    2024-07-25 13:06:00, Error DEPLOY [Pnp] Failed repairing file: C:\Windows\System32\drivers\BthA2dp.sys: 1009

    2024-07-25 13:06:00, Info DEPLOY [Pnp] Corrupt file: C:\Windows\System32\drivers\BthHfEnum.sys

    2024-07-25 13:06:00, Error DEPLOY [Pnp] Failed repairing file: C:\Windows\System32\drivers\BthHfEnum.sys: 1009

    2024-07-25 13:06:00, Info DEPLOY [Pnp] Corrupt file: C:\Windows\System32\drivers\bthmodem.sys

    2024-07-25 13:06:00, Error DEPLOY [Pnp] Failed repairing file: C:\Windows\System32\drivers\bthmodem.sys: 1009

    I've tried reinstalling windows 11 again but it shows the same error after a while. I turned of my antivirus to see if there was any conflict happening and the same thing happened. I know thath the corrupted files the sfc scan detected are Bluetooth drivers but, as my motherboard doesn't have Bluetooth, there are no bluetooth devices on the device manager whose drivers I can uninstall.

    The PC specs are:

    CPU: AMD Ryzen 5 3600 6-Core Processor

    GPU: AMD Radeon RX 5600 XT

    RAM: 16GB

    Windows Version: Windows 11 Enterprise 22H2

    Build number: 22621.3593

    Do you have any sugestions about how to solve this problem?

    Thank you :)

    9 Comments
    2024/07/26
    14:51 UTC

    1

    Windows 11 calculator won't start

    Hello, as the title suggest i have a problem with the calculator.

    Using my primary user (Microsoft account) the app won't open. Inside the event viewer under application section there isn't anything related to that.
    If i try with a newly created local account, the app will open without any issue, so i suppose there is something wrong with the user account, but i didn't found anything usefull around the internet.

    The windows installation is fairly new (~2 week) and for the first week it was working fine.

    Any idea of what to look?

    2 Comments
    2024/07/26
    14:43 UTC

    1

    Cant click on anything and i cant do anything about it because i have tried countless of ways ans have fully rebooted my pc. I have restarted everything look for drivers updates and nothing fixes it.

    I cannot click anything the moment i plugged in my mouse. I already unplugged it but basically the whole windows system crashed and it wont let me click on anything regardless of my mouse being unplugged. Is this a new feature from the most well known microsoft team paid by the billionair billgates ? I guess we will never know.

    I have tried countless ways such as force shutting down my pc not much more than 30 times. I even rebooted the whole thing until all my files are gone. All my files for school is gone and i need to re do the whole assignment that i had spent more than 8 hours yesterday. So just curious, is this a new feature from the microsoft team? Is it april fools ?

    5 Comments
    2024/07/26
    14:41 UTC

    1

    Strange Issue with 2 Extended Monitors

    I am facing a strange issue with my laptop. I have connected 2 extended HDMI monitors through a HUB using USB-C.

    I want them to be connected in an extended manner and so I have selected the projection as 'Extend'. Whenever I hub and connect it, it works as required. However, whenever my laptop goes to sleep and wakes up or when it is restarted, the 2 monitors act as 1 and the screens are duplicated on both the monitors. So, while the configuration is extend, the 2 monitors act as a single entity [both monitors display the same content] and that single entity extends to my laptop. But again, if I disconnect the hub from USB and reconnect it, all the 3 screens again get extended. I want the 3 screens to always remain in extended state. Please help.

    Below is my laptop config:

    OS: Windows 11 Home 23H2

    Make + Model: Lenovo Yoga 6

    RAM: 16GB

    Processor: AMD Ryzen 7 7730U 2.00Ghz

    1 Comment
    2024/07/26
    14:36 UTC

    2

    Can’t get rid of split screen on one of my monitors

    I have three monitors. As you can see, they each correctly have their number on them. However, monitor #3 is also mirroring monitor #2 and I don’t know how to fix that

    8 Comments
    2024/07/26
    14:36 UTC

    1

    Shrink volume greyed out on windows 11

    Hello newbie here please expect stupid. I am planning to shrink one partition in one drive (ssd) so that i can have local disc C: and D:. The problem is i the shrink button is greyed out if i set it to 48000mb (48gb). see photo for details. I have enough storage for it but it doesnt allow me. pls help tyia!

    disk management

    file explorer

    2 Comments
    2024/07/26
    14:20 UTC

    1

    I can’t even stay on the Home Screen without a lag

    So my laptop was working smoothly for more than a year but suddenly in June I started experiencing issues like at the start my games were stuttering a lot but now I can’t even open chrome without the laptop stuttering or freezing. It does work well sometimes but as I open any app that takes time to load, it either freezes or stutter. I’ve tried close to everything to fix it but nothing works. When I first bought it, I played rdr 2 with high settings and I had no issues. I was getting close to 80fps but I can’t even run among us now. I tried clearing my storage, clearing the ram, cleaning my laptop and many things from windows support and Reddit but nothing works. When I tried resetting the laptop, I got a message saying “ There was a problem resetting your pc” so i went to command prompt, ran a command to restore health but it showed error where it couldn’t find the dism file. I looked it up on google and found nothing then I went to my dism folder and there is the file. Now I can’t even reset it. I’m cooked. Pls help guys if you can

    2 Comments
    2024/07/26
    14:15 UTC

    1

    2 Monitors as 1 (not just connecting them)

    I got two 1920x 1080 60 Hz Monitors connectet to my pc. I want them to be like one widescreen monitor, so that apps (flawless widescreen) recognize them as one.

    My Graphics card is quite old, got an NVIDIA T600.

    3 Comments
    2024/07/26
    14:12 UTC

    1

    "(Organization name) caused windows security to block this action"

    I'm trying to launch a game from the EA app and whenever I do I get a message from EA saying that game hasn't released yet (it has, its the Sims 4), in combination with the above message from windows. The organization is my university, however I am not logged in through my account there, I'm logged into my laptop with my own personal account. I was able to launch it after disabling windows security but I'd like a more permanent solution. I was literally playing the game yesterday without issue. Whats going on?

    1 Comment
    2024/07/26
    13:54 UTC

    1

    Windows logo flashing red and can't open start menu

    Hello, is anyone else having this issue? I tried moving my taskbar to the left again, but now every time I turn on my laptop, a red square flashes, and I can't click the start menu. The only way to access it is by pressing the Windows key on my keyboard.

    When the taskbar is centered, everything works fine, this only happens with the left alignment. I ran a full scan with Windows Security to check for viruses, but nothing came up.

    1 Comment
    2024/07/26
    13:52 UTC

    1

    When I start up my pc I see 2 accounts (Windows 11)

    When I boot up my pc I see 2 exactly the same accounts with the only difference being that one requires a password and username and the other being a pin login. ive already figured out that the one with the pin is my microsoft account and i think the other would be a local account then but when i look in Users the account that requires a password doesnt pop up anywhere??? Does anyone know how to fix this?

    1 Comment
    2024/07/26
    13:47 UTC

    1

    Can no longer view multiple photos when one photo is full screen

    I hope this is the right place to ask this, but is anyone else currently having this problem with Microsoft Photos? When I had one photo on full screen, I use to be able to scroll down to the taskbar and pull up another photo. But now the taskbar won't show up, I have to escape when I have a photo on full screen.

    1 Comment
    2024/07/26
    13:47 UTC

    1

    WINDOWS 10: Computer Mic Not Working; Headset Mic Is

    Hi All. Has anyone else run across this problem and know how to fix it?

    The mic on my computer is not working while the mic when I plug in a headset is. I have jumped through all the troubleshooting hoops to no avail. When I try to test the mic on my computer, the volume appears to be stuck at high. I've looked at the driver, and it does not need to be updated.

    https://preview.redd.it/bdb2wc5b9ved1.png?width=729&format=png&auto=webp&s=a1e1d30c2e45b5c5c337840601353657987ac9d2

    Device name DESKTOP-MDTNNUE

    Processor Intel(R) Core(TM) i5-9400T CPU @ 1.80GHz 1.80 GHz

    Installed RAM 12.0 GB (11.9 GB usable)

    Device ID 73EDE6C7-C62E-40CA-88E6-A2C57EA1DA97

    Product ID 00325-96603-57865-AAOEM

    System type 64-bit operating system, x64-based processor

    Pen and touch No pen or touch input is available for this display

    Edition Windows 10 Home

    Version 22H2

    Installed on ‎10/‎8/‎2020

    OS build 19045.4651

    Experience Windows Feature Experience Pack 1000.19060.1000.0

    1 Comment
    2024/07/26
    13:27 UTC

    1

    My laptop won’t let me change my pin

    this happened from trying to change my pin, nothing happens when i click yes

    12 Comments
    2024/07/26
    13:23 UTC

    2

    Can't change description of steam shortcuts

    for some reason file explorer just doesn't let me change the description of steam shortcuts, the description is what shows up when you hover over a shortcut, if it's emty it will just show the path or url it's pointing to.

    I also tried to create a new shortcut and point it to the steam shortcut but it also doesn't let me do that

    5 Comments
    2024/07/26
    12:55 UTC

    1

    Don't have the "Password" option in settings! [WIN 11]

    Trying to change my password but the password option is gone!

    https://preview.redd.it/21uunogn0ved1.png?width=781&format=png&auto=webp&s=054cd380e31628ccc2f55e600435baebae14f204

    What should i do? (Have tried cmd and netplwiz)

    4 Comments
    2024/07/26
    12:50 UTC

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