/r/techsupport

Photograph via snooOG

Stumped on a tech problem? Ask the community and try to help others with their problems as well.

Note: Reddit is dying due to terrible leadership from CEO /u/spez. Please use our Discord server instead of supporting a company that acts against its users and unpaid moderators.

Community Guides

Check out our Knowledge Base, all guides are compiled by our Trusted Techs.

Live Chat

~Enter Discord~

Submission Guidelines

Please include your system specs, such as Windows/Linux/Mac version/build, model numbers, troubleshooting steps, symptoms, etc.

The subreddit is only for support with tech issues.

Try to research your issue before posting, don't be vague. State everything you have tried and all the guides/tutorials/sites you have followed as well as why they were unsuccessful. Do everything you can to reduce the effort of the wonderful folks offering to help you.

After solving your problem, please mark it as solved by clicking 'flair' and confirming the 'solved' tag.

Please do not submit the same issue more than once within 24 hours.

Rules

1: Read all the rules

Please read our new rules page for more in-depth rules.

https://rtech.support/docs/meta/rules.html

2: No Incomplete Posts

Submissions consisting of the following are considered incomplete and will be removed:

  1. Posts with an empty body, only a link in the body, title copied into the body, and/or lack of information in the body

  2. Posts with "Help" or non-descriptive titles. Please make your title and contents descriptive.

3: No Password or Account issues

We cannot assist with password or account issues. No matter the reason. Do not message us asking us to make an exception. Only support for the related account can help you.

This includes thing such as:

2 Factor Authentication Google, Apple, Microsoft, Instagram, Facebook or any other account Password Issues with account lockout on any of the above platforms (and all others)

And more - see https://rtech.support/books/rules/page/rules-of-the-rtechsupport

4: No Offering Rewards

No offering of reward/compensation for solutions. No Amazon gift voucher or PayPal transfer. This community is "free" as it is full of volunteers. Please do not take advantage of the community.

5: Recommendations

We are not a recommendation or advertisement subreddit. We do not allow posts asking for recommendations on hardware/software or recommendations comparing two or more hardware/software. Recommending a hardware/software solution as a comment to a post is acceptable.

Recommending products not in the whitelist might result in your comment or post being removed and a ban imposed. If you want anything added please message the mods and we will consider it.

6: No [Meta] Posts About Tech/Jobs

No [Meta] posts about jobs (tech support related or not) or technology in general, such as "I have an interview, help me." or "I want a product that can do XYZ." or "How does the internet work?"

Google is your friend.

7: No Private Messages or Moving to Another Service

Any and all communication not kept public and is moved away from the subreddit or Discord/IRC channel is prohibited.

Do not suggest or ask to move to another service or to private message. Private messages and other services are unsafe as they cannot be monitored. Doing so will cause you to be permanently banned from /r/TechSupport.

8: No Violating privacy of others or terms/agreements.

We do not support users that violates other's privacy or breaks terms and agreements. Doing so might resolve in a ban.

This includes:

  1. Bypassing home network controls.

  2. Bypassing any parental controls.

  3. Piracy or issues caused by it.

  4. Gray market product codes - See Rule 1

  5. Any other posts/comments that violates or breaks terms and agreements.

9: No EOL Software or Unsupported Systems

We do not provide support for EOL (end of life) software. Software that is EOL has lost all support from the developer and therefore all consumer communities as well.

These operating systems and various softwares are no longer receiving security patches. Running them is unsafe and we recommend users install a supported version as soon as possible.

This list includes Windows XP, Vista, and 7.

We will also not assist with getting Windows 11 running on unsupported hardware.

10: No Public Service Announcements (how-to's, etc.)

No public service announcements unless relevant to an issue (it must be a comment). Approach the communities affected directly, not here

11: No Soliciting

No soliciting of any kind. This includes (but is not limited to) asking for us to link to your subreddit, forum, bulletin board, newsgroup, Facebook page, etc. We're here to help with technical issues, not market for others.

12: No spam, trolling, insults, jokes, threats of self-harm, or posts unrelated to Tech Support

Posts and comments containing (but not limited to) the following will be removed:
blog spam, link spam, referral spam, joke responses, memes, novelty accounts, trolling, unethical behavior, and personal insults.

Posts not containing a tech support issue will be removed. Off-topic comments will be removed. Please stick to the issue being addressed in the post. Use common sense.

13: No Posts/Comments by a Company or an Employee on Behalf of a Company

Employees of companies with social media presences for marketing, damage control, or performing of tech support are not allowed.

14: No Potentially Malicious Links

Do not post any potentially malicious links. We will consider Dropbox links, Google Drive links, or Google Photos links to be potentially malicious.

We recommend against using any URL shorteners as they can hide malicious links.

Please Support the EFF!

Like our subreddit? Got help? Want to pay it forward?

Consider donating to the Electronic Frontier Foundation!

Click here! They give you stickers!

Other Subreddits

/r/answers

/r/buildapc

/r/suggestalaptop

/r/suggestapc

/r/homenetworking

/r/networking

/r/windows

/r/itcareerquestions

/r/talesfromtechsupport

/r/techsupportgore

/r/techsupportmacgyver

/r/techsupport

2,275,710 Subscribers

1

Trying to stop spam/scam texts

Any suggestions on apps to stop scam/spam texts? My mother has dementia and seemed to sign up for every fake republican text chain. And being on a family plan, I now get up to 5 texts a day begging me to support the republican party through fradualant links.

I have HIYA but they don't block text messages. Is there a better app for it? Or service to stop these from reaching me? Or am I SOL?

0 Comments
2024/04/20
15:11 UTC

1

Ethernet randomly disconnects for 5 seconds when playing games

I got a new PC recently and I noticed that the internet keeps cutting off randomly for about 3-10 seconds and then back to normal whenever I play video games. This usually happens when I'm streaming a game I'm playing on Discord and listening to music in the background. However, this also happens but less frequently when I'm just playing games.

This wasn't an issue with my old PC and I've been using the same ethernet cable. It only happened when I got this new PC. I've tried many solutions online but none seem to work. Would this be an issue with the cable or an issue with my PC? Also, has anyone else experienced this and how do I solve this issue?

Here are the solutions that I've already tried:

  • Updated Network Adapters
  • Toggling off Energy Efficient Ethernet and Power saving settings in the network adapter advanced properties.
  • Changing ports on the router
  • Turning on High performance mode

My network adapter is Realtek PCIe GbE Family Controller.

Thank you so much. I hope to fix this issue soon.

0 Comments
2024/04/20
15:10 UTC

1

Pixel 7 is fucked

For the last few months my pixel 7 has had multiple issues

First the speaker would sound absolutely horrendous above half volume, really loud to the point of sounding like earrape

And now no sound or media will play or work whatsoever, for example if I go on an app like tik Tok videos won't play

YouTube videos will flash green then play but with no sound

Voice notes don't play at all

In the past I've usually completely shut the phone off and turned it back on and that's fixed it, but even that fix isn't working now

Has anyone had this issue?

0 Comments
2024/04/20
15:07 UTC

1

Mouse seems to bug on the mousepad

Hello,

My mouse seems to bug or not even work in some places of the mousepad, I thought it was the mousepads problem but I have bought another one and the issue is still there.

I have a Razer Abyssus Essential mouse, it did not have those issues when I first bought it.

0 Comments
2024/04/20
15:02 UTC

1

Detector.Video safe to use?

I have found this chrome extension called Detector.Video does anyone know if it is safe to use?

I also don't mean the videooctopus extension it looks like just an exact copy of the Detector.Video site.

0 Comments
2024/04/20
14:56 UTC

1

Useless disk Partition

Hey Guys!
So, somehow I ended up with a 50MB Disk Partition on my secondary SSD. (see picture) now this annoys me because i always think "oh, a empty drive, lets copy that project on there - not enough storage"
Can i get rid of F: ? or merge it with G: ?

https://ibb.co/jL57Gy2

1 Comment
2024/04/20
14:55 UTC

1

Gaming laptop external monitor visual glitches (banding, low refresh rate, freezing)

Hi all,

I own a gaming laptop model ASUS Strix G16 (Feb 2023), CPU: i7 13650HX, GPU: RTX 4080 GPU (with a MUX switch), display: 165hz. Over the past 2 or so days Ive experienced problems with the output to my external monitor (AOC G2 144hz). It started off as visual glitches (visible horizontal bands that flicker, always in the same spot), but progressed to being practically unusable (terrible freezes, low refresh rate, low responsiveness).

For the past 2 days Ive been experimenting, trying to narrow down the possibilities of the underlying cause. What Ive found is this:

  • problems persist only with the external monitor, the laptop display is perfectly fine
  • problems persist with either MUX switch enabled or disabled, this does not seem to matter
  • problems persist when I connect the laptop and monitor with an HDMI cable to the HDMI port
  • problems persist when I use a usb-c to HDMI adapter (the laptop supports DisplayPort alt)
  • problems do not appear when I use different laptops, however none of the two other laptops are able to produce 144hz output from their HDMI ports
  • problems disappear when I set the refresh rate down to 120hz instead of 144hz in Windows settings
  • problems do not appear in mirror mode (this is probably tied to refresh rate)
  • when I lower the refresh rate for the external monitor, the colors of the image seem to be more washed out or the brightness is higher, which I just find weird, idk if it could be a symptom of something

At first I thought that the laptop is somehow broken (like a very specific motherboard issue, or a GPU one), but since Ive discovered that the behavior is tied to set refresh rate, Im thinking it is the monitor that is failing.

Unfortunately I do not have access to a different monitor nor a different gaming laptop with a dedicated gpu.

Does anyone please have any ideas? Is the monitor or the laptop the culprit? Do I just have to buy a new monitor to test it out? Thanks.

0 Comments
2024/04/20
14:54 UTC

1

I blew out the PSU on my pc

Titles explains it all, I’ve had the pc for about 8 years and I have no clue if the board was fried ass I have no backup PSU or anything.

It was a prebuilt(please save condescension about the fact that it was an Alienware for a time when I’m less devastated) and it seems like it uses some crappy proprietary PSU that Dell no longer makes. I looked as much as I knew how to and found that an EVGA psu called the 220 g2 0850 xr would work. This is also a discontinued psu. When looking on Amazon I was told that there was a newer version of that EVGA psu, it’s a 220-G5-0850-X1, would this work anyway or am I SOL?

Edit : for clarification the model of the prebuilt was an Area 51 R2 (I think, I got it in 2016)

3 Comments
2024/04/20
14:47 UTC

1

How to give myself access to deleting unused Windows folder

A while ago I got a new hard drive I use for the Windows installation alone. Now I've run into an issue though.

The old installation is still left on the drive I've used before. I can't delete it though because access has been denied. I've tried going into the security settings to give myself complete access but this is being denied by the system. Now I have an unused Windows folder that blocks space on my hard drive.

What can I do to be able to delete this folder?

1 Comment
2024/04/20
14:41 UTC

1

1060 6GB vs RX 580 8GB

I have a GTX 1650 on my PC, and I notice that it falls a bit short when playing, the games are going somewhat well for me, but they could be better, I was thinking about changing graphics, and the ones most similar to mine but that are a little better They are the GTX1060 6GB and the RX 580 8GB, the question I have is that after watching videos these two graphics cards are very similar, can someone help me?

1 Comment
2024/04/20
14:34 UTC

1

Would restoring data from old phone also restore it on the old phone?

So I discovered my backed up photos from my old phone and wanted to restore them to my current phone. The photos are deleted on the old phone's gallery, just backed up in cloud. Thing is, this "old phone" I gave to a family member as a gift and there may be some photos in there that I do not want them to see. So question is, would restoring those photos to my current phone also restore it on the old phone?

0 Comments
2024/04/20
14:30 UTC

1

Accidentally reset windows defender firewall

So I reset the settings back to defender firewall recently and now I am getting warnings saying that defender firewall has blocked parts of steam and chrome. It wants me to click to allow these apps to communicate on private or public networks (with public not being recommended). I have no idea if I messed up or how to even get things back to normal again.

I don't see any of these applications on my list when I click "allow an app through firewall". Is it safe to let defender have these apps communicate with private/public networks? What happens if I don't click anything?

3 Comments
2024/04/20
14:16 UTC

1

PSU noise

Hello guys! I built a computer for myself about half a year ago and the PSU has been making a crackling sound for quite some time now. Sometimes it stops or gets quieter, not that loud, I just worry about it. The computer is not under load. What could be causing this? Won't it destroy my computer?

Video about the sound: https://youtube.com/shorts/lpir5oZcA5U?si=RGbG_T6j1xPJ4xud

Specs: FSP Hydro K Pro 750W bronze Asus tuf b550M-E 32gb Kingston fury beast Ryzen 5 5600 Evga RTX 3070 ftw3

1 Comment
2024/04/20
14:15 UTC

1

windows.old folder on a clean Windows installation?

hello. My computer had a virus so I did a clean installation. When I enter my clean windows I find a windows.old folder. My question is why do I have this folder?

3 Comments
2024/04/20
14:13 UTC

0

Amd and Nvidia GPU. Same pc

I got an RX 570 and an rtx 3070 on my pc. I upgraded but decided to keep both. My two issues are: My rx 570 used to idle at 5 watts and not it idles at 20. I found out it's because if I have it connected to a monitor it maxes out the memory clock. This is something that didn't use to happen.

If I run a game, it runs from whatever GPU I got my main monitor plugged in at the time. Even if I switch the cable after the game has launched it keeps running in my original GPU. I want to make it so I can run different programs on different GPUs at the same time without needing to hotplug my monitor. However if I go to do the high performance or low power option in Windows both show me the GPU I'm connected to. How to set my rx 570 as low power and my rtx 3070 as high power?

0 Comments
2024/04/20
14:09 UTC

1

I spilled water on my laptop clean it up now a jumble of colors are showing up before boot everything works fine

Spilled water on my laptop clean it up now a jumble of colors are showing up before boot everything works fine

3 Comments
2024/04/20
14:06 UTC

1

Researching Windows security

I've been researching Linux security for over 3 years now. As Linux is open source and well documented, I granted a good grasp on wide range of topics(kernel and user space malware, rootkits, bootkits etc.)

Recently i started to create a password manager and made it secure as possible on a Linux system. Now i want to port it to Windows but i honestly dont know "Anything" about Windows security.

As i need to know kernel-user space relations, IPC's and memory security for make my app secure at the same level on Linux app, i need some resources.

But i would like to know, as Windows is close source, researching "in-depth" Windows security is a total "waste of time" or just limited?

What are your suggestions? Thank you!

3 Comments
2024/04/20
14:01 UTC

1

Laptop running slowly

I've had this laptop for about 5 months now. It's an ExpertBook with an 11th gen I7, Iris Xe graphics card and 16GB of ram. It's been running great in terms of games and other apps up until last week. Now it's running slowly even with the lowest graphics settings. Does anyone have any idea on why it's been running a lot slower all of a sudden? I should mention that I've been carrying it around in a backpack a lot lately, if that's relevant.

0 Comments
2024/04/20
14:00 UTC

1

steam won't load any games

For the past week any time I try to open any of my steam games they either, crash, gets stuck on running, or loads the game but with unplayable lag and nothing loads before eventually crashing. I've tried opening other games not on steam and they load perfectly fine. Even when I set a games graphics to as low as possible they still lag and take more time to load assets unlike usual. I haven't changed anything in steam that I think could have caused this. Please help.

0 Comments
2024/04/20
13:58 UTC

1

Should I buy an rtx 3060 or save up an extra $100 for a radeon rx 6700 xt?

oking to do a little vr gaming (skyrim, beat Saber, fnaf, vr chat), but mainly just normal pc gaming. I don't mind being on low/med graphics for most games. My specs are: CPU: Intel i7-860 Power supply: Corsair CX600 Ram: 16 GB - 2x Vengeance 8gb 1600mHz Which is more worth it for the price?

1 Comment
2024/04/20
13:56 UTC

3

TP-link system keeps failing, company wants to charge me again for support

Hi - I have a small hotel in the U.K. and we need WiFi throughout the building. A few years ago a local company installed a network and provided us with WiFi. Six months ago the company went bust and we had to scramble for a quick solution.

A different company came and installed a TP-link, connected to our original network, which provides 4g/5g throughout the house. Unfortunately it has been having a few hiccups recently. The network will suddenly show up as "TP-link CCF-2" instead of the "hotel network". It is not possible to connect to the internet when this happens. The first time it happened it self corrected suddenly after about six hours. It has just done it again now and I'm not sure what's goi g to happen.

The company who installed the TP Link say that think they know the problem and have quoted me 350 quid so they can take control of the network. Does this sound reasonable?

The first time this happened they said they could send out an engineer for 130 quid an hour - but I cancelled it when the system self corrected. I'm rubbish with tech, and am a little concerned I'm throwing money away on a system I don't understand.

Any advice? 😅

8 Comments
2024/04/20
13:54 UTC

1

Displayport glitching

DP Glitch with Docking Station

Hi guys,

I'm totally desperate, I bought a brand new gaming monitor (LG 27GP850P).

I have the following problem I wanted to connect the monitor via my docking station (Lenovo USB-C Dock Gen2) via Display Port, the first time everything worked fine.

However, since I connected my work laptop, I only get a glitching green picture (see screenshot in my profile).

Even with a switch to my gaming laptop, nothing works. Everything works perfectly via Hdmi directly to the laptops.

Can anyone help me? Is it perhaps the cable? Or is it the monitor? Unfortunately I don't have a direct connection to the laptop to test it.

0 Comments
2024/04/20
13:54 UTC

1

Phone is acting weird

Whenever i'm using google chrome or any other browser like brave, my phone tends to act weird. Just now i was trying to play a sudoku and my phone just strats to glitch out of nowhere. Any idea what the problem could be ?

0 Comments
2024/04/20
13:53 UTC

1

Need help with GPU problem that causes my pc to open in a weird way

When I opened my computer this morning I noticed a green horizontal line appearing on the top of my screen and that every everything became really zoomed in when windows(10 pro) opened. On device manager there's a warning sign next to my graphics card(NVIDIA GeForce rtx 3060). Any help is greatly appreciated since I can't get it somewhere to be fixed today

6 Comments
2024/04/20
13:52 UTC

1

This is not a big problem but IT gets quite annoying. If anyone knows a solution pleas write it. Thanks.

My phone (Redmi note 10 5g) has a problem on some websites that when I scroll up or down it duplicates one part of the page to the rest of the page and it makes it unreadable and sometimes even reloading doesnt make it work normally.

0 Comments
2024/04/20
13:51 UTC

0

MacBook Air: m3 base model or m2 16gb model

Hi!

As stated in the topic, I’m struggling to chose the model for me. They are right now in my country more or less at the same price. The main question is is it worth upgrading to m3 and sacrificing the ram or not?

Would be great if you can guys help 👋🙏

1 Comment
2024/04/20
13:50 UTC

1

Intel driver issue

Windows 10 Vivobook pro 14 oled k3400ph km I installed the latest intel graphics drivers for my laptop and now whenever I try to boot it frezes after some time.Im unable to go into safe mode as its not an option for me. Anything I tried so far didn't work. Any questions about the issue can and will be answered.

1 Comment
2024/04/20
13:49 UTC

1

Weird darkness color issue on laptop

Just got my laptop back from my brother who has been borrowing it for a few months, and now whenever im playing a game or have a application open that has dark colors its got this weird maybe gamma coloring issue? Its a pretty good laptop but this issue is making it playing games sort of hard in dark areas (which is a lot). The screen did get damaged slightly when I moved so there are permanent white lines in the middle but I am not sure that would mess with the entire screen like it is. If someone could please tell me how to fix this that would be awesome. Thank you!

0 Comments
2024/04/20
13:47 UTC

4

Cannot access some websites on my PC.

I use my phone's Hotspot for 5G on my laptop. The speeds, ping everything is fine but im honestly frustrated that i cannot access websites like Steam, Reddit, Discord, GitHub etc. It will instantly tell me the site is unreachable. VPN doesnt work it doesnt connect at all. I tried cloudwarp too it didnt work at all.

Funny thing is that i can access websites like Pornhub which should be banned wtf

Note: i can open those websites on my phone just fine it just my PC wont bother to open.

i tried changing DNS to google or cloudflare whatever it didnt work still.

3 Comments
2024/04/20
13:47 UTC

1

I need help on what I think is a software issue caused by files from a foreign drive

I've been having a bit of bad experience for almost a year now with a graphic flickering problem and fps drop while gaming in my ROG Zephyrus G14 2021. It all started when I inserted a pendrive from a company that helped me do my college project, to install all the programs and applications (cracked) required for coding. I wasn't sure to insert it into my laptop as I usually don't use any foreign devices on my PC. When it shows a brighter color on the display and i move any options to the sideways, the top half moves first and then the bottom half (it all happens at that instance itself but it's very noticable) and the fps drops when I play fifa (the fps count stays at 120 hz but there's a noticable drop in fps). Can anyone help me with a fix? I'm planning on resetting the laptop but I wanted to seek help for the last time before doing it. And I don't have any recovery points set before.

0 Comments
2024/04/20
13:42 UTC

Back To Top