/r/techsupport

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Submission Guidelines

Please include your system specs, such as Windows/Linux/Mac version/build, model numbers, troubleshooting steps, symptoms, etc.

The subreddit is only for support with tech issues.

Try to research your issue before posting, don't be vague. State everything you have tried and all the guides/tutorials/sites you have followed as well as why they were unsuccessful. Do everything you can to reduce the effort of the wonderful folks offering to help you.

After solving your problem, please mark it as solved by clicking 'flair' and confirming the 'solved' tag.

Please do not submit the same issue more than once within 24 hours.

Rules

1: Read all the rules

Please read our new rules page for more in-depth rules.

https://rtech.support/docs/meta/rules.html

2: No Incomplete Posts

Submissions consisting of the following are considered incomplete and will be removed:

  1. Posts with an empty body, only a link in the body, title copied into the body, and/or lack of information in the body

  2. Posts with "Help" or non-descriptive titles. Please make your title and contents descriptive.

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We cannot assist with password or account issues. No matter the reason. Do not message us asking us to make an exception. Only support for the related account can help you.

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2 Factor Authentication Google, Apple, Microsoft, Instagram, Facebook or any other account Password Issues with account lockout on any of the above platforms (and all others)

And more - see https://rtech.support/books/rules/page/rules-of-the-rtechsupport

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Recommending products not in the whitelist might result in your comment or post being removed and a ban imposed. If you want anything added please message the mods and we will consider it.

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No [Meta] posts about jobs (tech support related or not) or technology in general, such as "I have an interview, help me." or "I want a product that can do XYZ." or "How does the internet work?"

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Any and all communication not kept public and is moved away from the subreddit or Discord/IRC channel is prohibited.

Do not suggest or ask to move to another service or to private message. Private messages and other services are unsafe as they cannot be monitored. Doing so will cause you to be permanently banned from /r/TechSupport.

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We do not support users that violates other's privacy or breaks terms and agreements. Doing so might resolve in a ban.

This includes:

  1. Bypassing home network controls.

  2. Bypassing any parental controls.

  3. Piracy or issues caused by it.

  4. Gray market product codes - See Rule 1

  5. Any other posts/comments that violates or breaks terms and agreements.

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We do not provide support for EOL (end of life) software. Software that is EOL has lost all support from the developer and therefore all consumer communities as well.

These operating systems and various softwares are no longer receiving security patches. Running them is unsafe and we recommend users install a supported version as soon as possible.

This list includes Windows XP, Vista, and 7.

We will also not assist with getting Windows 11 running on unsupported hardware.

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Posts and comments containing (but not limited to) the following will be removed:
blog spam, link spam, referral spam, joke responses, memes, novelty accounts, trolling, unethical behavior, and personal insults.

Posts not containing a tech support issue will be removed. Off-topic comments will be removed. Please stick to the issue being addressed in the post. Use common sense.

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2,758,288 Subscribers

1

No clue whats wrong with my pc

a week or so ago i moved my pc and when i launched it my screen went all crazy and my pc crashed with a bunch of random colours on it and since then kept crashing occasionally it wouldnt, my temps seem fine and so did my drivers but now it dosent want to update the drivers and my gpu isnt appearing on device manager or nvidia control panel do you think i could have damaged it somehow whilst moving it? I checked my pcei slot on the motherboard and it looks okay but i removed my gpu and it had some black spots on the pcei slot, just to clarify i have a 3070

0 Comments
2024/11/06
16:53 UTC

1

[Windows 11] For some reason all of my desktop icons flip upside down when i drag them around. Anyone know a fix?

what the title says

1 Comment
2024/11/06
16:53 UTC

0

T480 keyboard locking up and acting by itself

I've searched for a whole but found nothing. My keyboard keeps locking up, turning caps lock on and typing "{}Y" I used to be able to fix it by closing the lid and opening it again but it's now doing it every couple seconds and I can't even type 1 short line of text. As I typed this on my phone it's now started typing the Y key by itself. I really need this sorted, I tried reseating the keyboard and ribbon cable before but it didn't fix anything

Any help is really appreciated because I desperately need it working

0 Comments
2024/11/06
16:51 UTC

0

Windows 10 update freezing at 98% (Laptop)

This started last Thursday(10/31). I generally only use my laptop on the weekends, so on Thursday I transferred over some files I would need. I went to power it off and noticed a Windows Update, so I chose Update+Shut Down and went to bed.

When I powered on the laptop on Friday evening, it said it was completing updates. The % increased to 98% and stopped, and the rotating circle froze. I checked google to see how long a Windows Update can last and it seems many hours, so I left it for 4 hours before finally giving up and holding down the power button to shut down the machine. After doing this 3 times, apparently Windows has a built-in feature to detect this and entered Troubleshooting mode. I was able to use the Startup Repair feature to remove the update and get back into Windows.

The problem is, it keeps coming back. I have now had 2 instances where I've left the laptop unattended and it restarts to install the update and it freezes at 98% and I have to keep rebooting to run the repair to remove it. One of those times I let it attempt to install past 98% for over 12 hours, so I don't think this update is going to install. I did install Visual Studio 2022 Community last week before this happened, so I did uninstall that after the 2nd freeze up but there's since been a 3rd. Another odd thing is that after the first failed install/repair, there was an small error box that popped up when my desktop loaded. It said something about a RunDLL error with PcaSvc.dll, Missing Entry: PcaWallpaperAppDetect, which doesn't sound like a program I've used. This only seemed to happen after the first time.

Any ideas what I should do? Ideally I would like to install this update, but I don't even know what update it is. It's really hard to troubleshoot the issue because Windows isn't giving me any feedback as to what the problem is (is there a log somewhere that would tell me why the update failed?)

TLDR: Recent Windows 10 update fails to install on my laptop and Windows keeps trying to install it, but I don't know what update it is.

0 Comments
2024/11/06
16:50 UTC

0

Game drops fps significantly when streaming (discord/twitch)

Ever since I upgraded my pc, whenever I try to stream games to discord or twitch, the game drops fps by 40-50 while on my older pc which has much worse specs there were no problems whatsoever. I've updated all my drivers and bios, but I still can't seem to find the problem. I haven't tried lowering the quality settings on my games as it wouldn't make sense than a stronger computer would have streaming problems with the graphics that would run fine streaming on the old pc. One thing a friend pointed out to me was that my maximum memory speed is 2133MHz saying 'that's a bit low' but I'm not sure if that's the problem. Anyone else ever had this problem and know how to solve it? If it's any help, my old specs were a GeForce 2060, Ryzen 5 3600 and 16GB RAM and my new specs are a GeForce 4060ti, Ryzen 7 5800X3d and 32GB RAM

0 Comments
2024/11/06
16:47 UTC

1

My laptop is also freeze but some things working

Today I just recently updated this olde geezer laptop and suddenly it's freeze by some tabs and still some open up easily and some tabs get close and I am not able to close them anything but other works if I open but after a seconds they also freeze up it was with no internet connection but when I check it's show everything fine leaving disk space as same 90 to 99 percent usage but local c and other drive has so much space atleast 2tb so why does it showing that and will deleting all things full reset will help

0 Comments
2024/11/06
16:47 UTC

1

Help with low ping but lagging

Just to give you guys an idea of what’s going on I live with my family still and my uncle has the internet line under his name and has removed me from it which is why I got my own as well I test my connection on ps5 and I get 420+ mbps for download, but when I go into bo6 I always tend to lag I’ve looked things up and I’m thinking it’s packet loss there was 1 game where it showed packet loss but other then that 1 game I haven’t been getting packet loss I have 30-40 ping and it’s lagging like I’m at 150

2 Comments
2024/11/06
16:46 UTC

1

Help wuth router? ;(

My router isnt working ;< the LOS light is red and the internet light is off

0 Comments
2024/11/06
16:44 UTC

1

PC only turns on after wiggling the CPU-Cooler

Specs:

  • MB AsRock Taichi x670e Bios version 3.08
  • CPU AMD Ryzen 7 7800x3d
  • GPU Nvidia 3060ti FE
  • RAM G.Skill Trident Z 5 Neo DDR5-6000 2x 16GB
  • PSU BeQuiet Dark Power 13 1000W
  • Cooler Noctua NHD15
  • Storage M.2 Samsung 980Pro 1TB, 2x 870Evo 250gb, 1TB HDD
  • 5x Casefans

All Components are fresh out of the box except for the 2 case fans, the GPU and the older SSDs and HDD

So for a brief (and relevant) history of all the issues I've had getting this to run, and all the troubleshooting I have already done, you can look here at my LTT forums thread: https://linustechtips.com/topic/1584809-test-boot-worked-but-no-power-on-second-boot/#comment-16540326 .

During use there isn't any issues, temps look good and stable, ran MEMTEST86 without any errors and nothing seems out of order.

Although when I turn of the PC and try to turn it on at a later time, sometimes it doesnt boot, and is completely unresponsive (not even the MB-RGB lights up, but the MB-onboard power and reset buttons do).

Everytime this happend, I unplugged some things and tried again, reset the CMOS several times, and wiggled around RAM, CPU Cooler (and tightened it several times), and the 24-pin as well as the 2x 8-pin connectors on the MB (I've by now tripple checked if the connectors and RAM are properly seated); and it turned on after the whole ordeal.

I currently have both older case fans and my old HDD unplugged, and have mostly ruled out it being anything BIOS related as the last few times the only things I did was turn PSU off, wiggle/press down RAM and CPU Cooler, and turn PSU on again.

Should I just reseat my CPU at this point? Could I have over-/undertightened my CPU-Cooler? Or is it likely a MB related issue and sth I should likely RMA?

0 Comments
2024/11/06
16:38 UTC

1

RAM questions - how to know how much you need and can you mix sizes?

I have an PC with 8GB RAM in it. with all the apps I want open, it crawls. With task manager, it shows RAM usage at upper 90% with a few or a bunch of apps open. Is that 'cause they are writing to the SSD for more RAM? How can I tell how much RAM is needed? Any higher tech way than open apps till I get to 99%, then close those, and repeat till I get to 99% memory usage. add up the times I had to do that by the 8GB RAM to get the amount they all need without writing to SSD?

And being that they are writing to SSD, isn't that almost as good as RAM for speed vs. older hard drives? ie more ram won't really solve the problem much?

Finally, the machine has a single 8GB stick. and another slot open. Is there really a difference if you put different size RAMs in the machine? ie 8GB and 32 vs. 2 of the same size?

THANKS!

2 Comments
2024/11/06
16:37 UTC

1

Stackable (Brave browser extension) stopped working without reason

It just shows a blank page everytime I open a new tab now (even though the Stackable page appears loading for a short while before that).

I tried deleting and re-installing it twice, deleting my history cached files and site data, re-laucnhing Brave... any suggestion?

3 Comments
2024/11/06
16:36 UTC

1

Zoom rooms

Anyone have any experience with zoom rooms? Can’t seem you be able to schedule meeting for a specific room. Please help

1 Comment
2024/11/06
16:35 UTC

1

AMD Adrenaline settings to prolong the life of a fixed but ultimately dying card.

I used to have an issue with my rx 580 8gb which I have been using for quite a couple of years where the whole screen would turn one random color and my audio loops/freezes. I got it fixed at the local PC repair shop by re-applying thermal paste and "fixing" the chip.

I understand that my GPU doesn't have much longer to live, but I wanted to ask what settings can I use on the AMD adrenaline software to prolong it's life for as long as possible.

And I don't mind if it won't preform the best. I just want it to run basic games like league and path of exile and stuff until I can change it.

Should I undervolt? Should I decrease the power limit?

What should my maximum temp where I should stop playing be? Should I decrease the default MHz from 1366 to 1257?

1 Comment
2024/11/06
16:33 UTC

1

PC Powering issue

Hi All,

I have some weird issues. It started to happen about a year since this PC was built. Sometimes and completely randomly ( sometimes daily, sometimes os fine for days) my PC just won’t boot - light on MOBO are working but no response when pushing the button or shorting the boot pins. It also fixes itself, sometimes turning whole system power off and holding the power button helps, other times it’s just waiting for some time that works.

Mobo: ASUS TUF Gaming B650 Wifi Plus CPU: Ryzen 7 7800X3D GPU: AMD 7900XTX RAM: DDR5 G.Skill Trident Z5 Neo 2x16GB 6000Mhz Cl30 Power supply: Seasonic Syncro 750W gold

Any hints would be highly appreciated

0 Comments
2024/11/06
16:31 UTC

1

maxed out cpu

I think my computer is starting to get old or something... I want to play rust with my friends like i did 2-3 years ago but my cpu is maxing out and overall my computer is getting slower. My question is if i only can upgrade my ram to 16 (not 8 like i have now) and it should be fine? I played rust on very high graphics when i got the computer but now i cant even launch official servers without it crashing!

Specs down below!

Intel(R) Core(TM) i5-9400F CPU @ 2.90GHz 2.90 GHz

8,00 GB Ram

NVIDIA GeForce GTX 1650 SUPER

Bought the computer in 2020!

1 Comment
2024/11/06
16:26 UTC

1

Is my GPU fried?

While I was studying, I accidentally spilled a small amount of water on the top of my PC. It was a very tiny amount, so I didn’t think much of it. I just wiped the top of the PC and continued studying. About five minutes later, the screen went black, and the sound began to lag. I immediately turned off the PC, removed the GPU, wiped it down, and tried to turn the PC back on.

When I attempted to restart the PC:

  1. The GPU's RGB lights are on, but the fans do not spin.
  2. I can hear the Windows start-up sound, but there’s no display (my speakers are plugged directly into the motherboard).

The built-in GPU works fine. I left the GPU to dry for about 24 hours, but this hasn’t resolved the issue.

0 Comments
2024/11/06
16:23 UTC

1

Please review this PC Build

Budget (including currency): 50k-60k INR (without GPU)

Country: India

CPU: Ryzen 5 7600X

Motherboard: Gigabyte B650 EAGLE AX ATX AM5 Motherboard 
Memory: Corsair Vengeance 16 GB (2 x 8 GB) DDR5-5200 CL40 Memory 

PSU: Corsair 600W Power Supply

Case: ANT ESPORTS ICE-511MT

 

I plan to add more memory down the line, a GPU around the *060, *060ti, *070 price range next year after the 50 series is announced

I have 3 SSDs so storage is covered

Its my first build, balancing help would be appreciated, i want this to be a future-proof system (AM5), im not going to be on the cutting edge but as long as my computer is decently powerful im happy

1 Comment
2024/11/06
16:21 UTC

1

Random shut down when running heavy games - after RAM upgrade + battery removal

Hello! I have a 6 yr old Lenovo Legion Y-530 laptop. I upgraded my RAM from 8GB to 32GB. Also removed the battery during the process because it was already very swollen (and I only use my laptop at home anyway). The issue is whenever I run heavier games like Sims 4 or Hitman WOA, it shuts down.

I have done the following, but the issue persists each time:
- Reseated RAM thrice
- Tried old 8GB RAM
- Cleaned fans and heatsink (didn't repaste)
- Ran Memory Diagnostic twice (results not showing in Event Viewer so idk the results)
- Reinstalled Windows
- Checked all drivers and BIOS up to date
- GPU reset (Win+Ctrl+Shift+B)
- Factory reset

I'm inexperienced in this kinda stuff but I love it and I'm very careful. I suspect the following:
- touched something I shouldn't have with my skin or screwdriver while inserting RAM?
- battery connector sparked when I first attempted to remove it
- overheating because of higher RAM, need new PSU with higher watts? Current is 135W
- broke something when I removed heatsink to clean dust?

I observed the ff when it shuts down randomly:
- the fan getting loud
- CPU around 40-50% usage, memory around 30%
- it also produces a clink sound on the right side where the HDD is; It doesn't produce that sound when I manually shut down
- area between fans hot (where the processor and GPU is I think) but it's not the hottest it's ever been/not hot enough afaik to keep shutting down like that

I'm considering buying new adapter with higher watts and/or getting professional help here but if I'm gonna spend £80 upwards for repair I feel it's time to just build myself a proper PC. Advice appreciated!

0 Comments
2024/11/06
16:20 UTC

1

Ncap OEM - Nmap Projecy

I want to know why this program was installed in my computer without my knowledge. The only thing that I downloaded the same day Ncap was installed was Fing (October 14). It has the same date installed. I want to know if should I worried or what?

2 Comments
2024/11/06
16:20 UTC

2

file on Windows that seems to contain itself, and I can't delete it.

Hi, I have a file on Windows that appears to be self-referential, making it impossible to delete. The file path is C:\Users\myname\Documents\Sauvegardfes and continues within subdirectories at C:\Users\myname\Documents\Sauvegardfes\2024-11-2 22-30-43-32\Sauvegardes\...

I’ve tried using LockHunter and the Windows Command Processor, but both attempts failed. Any guidance would be appreciated.
(Thanks in advance, this subreddit has helped me in the past, u’re my heroes! )

When I try to delete it the normal way, I get error 0x80070091

3 Comments
2024/11/06
16:18 UTC

1

Bios not picking up ssds but hdd

I updated the bios today as ive just installed a new cpu.. a 5700x3d. the motherboard is an asus tuf b450 plus.

after troubleshooting for 5 hours because i had alot of different issues, i finally managed to get it to post.. only problem is its only picking up my hdd now.. and not my nvme ssd and sata ssd.

tried plugging everything out but the nvme and it still didnt show up.

i know for a fact both ssds worked as they worked this morning before the bios update

2 Comments
2024/11/06
16:12 UTC

1

Painfully slow ssd

Hi reddit, Around a few weeks ago all of a sudden my Kingston nvme ssd has started working SO BAD I couldn't open a browser or even shut down the system, In task manager it's always on 100% and it randomly disappeared the next day after trying to troubleshoot with no results. Today it came back and I just want to know what's the cause of all of this. In the Kingston ssd app it says the nvme is still on 95% quality. The SSD was bought ~1 year ago

8 Comments
2024/11/06
16:12 UTC

1

Pc won’t start after power outage

Hello guys, After a short power outage that happened 2 times today my pc was very laggy and didnt feel ok in Fortnite well then I was playing and fps kept dropping or it was my internet but normally I have O ping so then it just suddenly turned off and it's not turning on anymore it's a very high end pc and it sometimes decided to turn on without having anything connected in a different room with different outlet but now nothing is working anymore I've tried looking at f panel nothing is wrong and when I press the power button nothing works

0 Comments
2024/11/06
16:12 UTC

1

Monitor wont turn on

https://youtu.be/cDJ_yzOK4vw?si=lmBx-f53tLvxIUfu

I have tried disconnecting the other monitor, restarting pc, changing DP to another port, nothing seems to work… Anyone have any idea?

Monitor is AOC, figured that might help to mention

0 Comments
2024/11/06
16:07 UTC

1

new pc

just got a brand new pc, everything is up to date and still at default settings, World of warcraft freezes up alot when im alt tabbing WoW is also at default setting.

this is the PC i got

RDY Slate VALORANT VCTA R002 | iBUYPOWER®

3 Comments
2024/11/06
16:05 UTC

1

I think I fucked up my speakers by changing the RCA cables.

I recently bought new RCA cables for my Fostex speakers but when I installed them, nothing happened, only the left speaker seemed to work but at the highest volume, you can barely hear anything. The right one is just dead, nothing comes out. Can some by please help me with this???

2 Comments
2024/11/06
16:04 UTC

1

Volume bar stuck on screen every time I switch inputs on my PC

I use my headphones for PC gaming and swap to speakers for general productivity. Whenever I swap inputs, the volume bar and media controls are stuck on the top right corner of my screen. Does anyone know how to fix this? Running Windows 10.

1 Comment
2024/11/06
16:00 UTC

1

school chromebook won't sign in and i have work to finish by 11:59 today :(

Hope this is the right flair.

Whenever I go on a website there's a Microsoft log in, but for some reason it's not working. Whenever I press 'sign in' it reloads over and over again and when I refresh the page it says "AADSTS90014: The required field 'request' is missing from the credential. Ensure that you have all the necessary parameters for the login request."

8 Comments
2024/11/06
15:56 UTC

1

No display in monitor while in safe boot

I have a lenovo laptop and its screen is broken. So i plugged in a monitor via an hdmi cable. I enabled safeboot from msconfig options and now the monitor doesn't display anything. I believe it still boots up into windows. How can i disable safe boot so the monitor starts displaying the screen?

0 Comments
2024/11/06
15:54 UTC

1

Micro SD card Agptek U3 not reading Micro SD card files

Agptek u3 wont read files & folders in the player. It seems my PC is seeing it as a Flash Drive not an Mp3 player & not reading the content of the Micro SD. Running Windows 10 OS. I previously tried right clicking " Open as a Portable Device" but not working. Can anyone help?

0 Comments
2024/11/06
15:45 UTC

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