/r/techsupport

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Stumped on a tech problem? Ask the community and try to help others with their problems as well.

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Community Guides

Check out our Knowledge Base, all guides are compiled by our Trusted Techs.

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Submission Guidelines

Please include your system specs, such as Windows/Linux/Mac version/build, model numbers, troubleshooting steps, symptoms, etc.

The subreddit is only for support with tech issues.

Try to research your issue before posting, don't be vague. State everything you have tried and all the guides/tutorials/sites you have followed as well as why they were unsuccessful. Do everything you can to reduce the effort of the wonderful folks offering to help you.

After solving your problem, please mark it as solved by clicking 'flair' and confirming the 'solved' tag.

Please do not submit the same issue more than once within 24 hours.

Rules

1: Read all the rules

Please read our new rules page for more in-depth rules.

https://rtech.support/docs/meta/rules.html

2: No Incomplete Posts

Submissions consisting of the following are considered incomplete and will be removed:

  1. Posts with an empty body, only a link in the body, title copied into the body, and/or lack of information in the body

  2. Posts with "Help" or non-descriptive titles. Please make your title and contents descriptive.

3: No Password or Account issues

We cannot assist with password or account issues. No matter the reason. Do not message us asking us to make an exception. Only support for the related account can help you.

This includes thing such as:

2 Factor Authentication Google, Apple, Microsoft, Instagram, Facebook or any other account Password Issues with account lockout on any of the above platforms (and all others)

And more - see https://rtech.support/books/rules/page/rules-of-the-rtechsupport

4: No Offering Rewards

No offering of reward/compensation for solutions. No Amazon gift voucher or PayPal transfer. This community is "free" as it is full of volunteers. Please do not take advantage of the community.

5: Recommendations

We are not a recommendation or advertisement subreddit. We do not allow posts asking for recommendations on hardware/software or recommendations comparing two or more hardware/software. Recommending a hardware/software solution as a comment to a post is acceptable.

Recommending products not in the whitelist might result in your comment or post being removed and a ban imposed. If you want anything added please message the mods and we will consider it.

6: No [Meta] Posts About Tech/Jobs

No [Meta] posts about jobs (tech support related or not) or technology in general, such as "I have an interview, help me." or "I want a product that can do XYZ." or "How does the internet work?"

Google is your friend.

7: No Private Messages or Moving to Another Service

Any and all communication not kept public and is moved away from the subreddit or Discord/IRC channel is prohibited.

Do not suggest or ask to move to another service or to private message. Private messages and other services are unsafe as they cannot be monitored. Doing so will cause you to be permanently banned from /r/TechSupport.

8: No Violating privacy of others or terms/agreements.

We do not support users that violates other's privacy or breaks terms and agreements. Doing so might resolve in a ban.

This includes:

  1. Bypassing home network controls.

  2. Bypassing any parental controls.

  3. Piracy or issues caused by it.

  4. Gray market product codes - See Rule 1

  5. Any other posts/comments that violates or breaks terms and agreements.

9: No EOL Software or Unsupported Systems

We do not provide support for EOL (end of life) software. Software that is EOL has lost all support from the developer and therefore all consumer communities as well.

These operating systems and various softwares are no longer receiving security patches. Running them is unsafe and we recommend users install a supported version as soon as possible.

This list includes Windows XP, Vista, and 7.

We will also not assist with getting Windows 11 running on unsupported hardware.

10: No Public Service Announcements (how-to's, etc.)

No public service announcements unless relevant to an issue (it must be a comment). Approach the communities affected directly, not here

11: No Soliciting

No soliciting of any kind. This includes (but is not limited to) asking for us to link to your subreddit, forum, bulletin board, newsgroup, Facebook page, etc. We're here to help with technical issues, not market for others.

12: No spam, trolling, insults, jokes, threats of self-harm, or posts unrelated to Tech Support

Posts and comments containing (but not limited to) the following will be removed:
blog spam, link spam, referral spam, joke responses, memes, novelty accounts, trolling, unethical behavior, and personal insults.

Posts not containing a tech support issue will be removed. Off-topic comments will be removed. Please stick to the issue being addressed in the post. Use common sense.

13: No Posts/Comments by a Company or an Employee on Behalf of a Company

Employees of companies with social media presences for marketing, damage control, or performing of tech support are not allowed.

14: No Potentially Malicious Links

Do not post any potentially malicious links. We will consider Dropbox links, Google Drive links, or Google Photos links to be potentially malicious.

We recommend against using any URL shorteners as they can hide malicious links.

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Other Subreddits

/r/answers

/r/buildapc

/r/suggestalaptop

/r/suggestapc

/r/homenetworking

/r/networking

/r/windows

/r/itcareerquestions

/r/talesfromtechsupport

/r/techsupportgore

/r/techsupportmacgyver

/r/techsupport

2,821,604 Subscribers

1

Hi guys.

I have a TV that it appears to be in perfect conditions. We were using it, turn it off and never again will turn on again. It has the light on (the on that says if it is on or off) but if you press power it doesn’t turn on. I know that is a vague question but I just need any ideas of that could it be. I’m sure that neither water or anything got into. It’s an old TV, like 10 years.

0 Comments
2024/12/02
20:20 UTC

1

HDD randomly stopped working

My HDD has randomly stopped working. It is a 1TB HDD that was storing a lot of data. Its is now showing in disk management as "Unknown" and "Not Initialised".

When I try to initialize the disk, it does not allow me to.

Any ideas please?

0 Comments
2024/12/02
20:19 UTC

1

Games unplayable on my “gaming” desktop

I have a PC desktop from HP with Windows 11 Home and most of the games i try to play it just don’t run at all. Like so glitching i don’t know what’s going on and it’s very frustrating for the price i paid for it. I know some games are just big but it can’t play fortnite or supervive? I’ve tried lowering graphics in the game settings but that doesn’t help really. I have a AMD Ryzen 3 732OU Processor with Radeon Graphic 2.40 GHz if that helps lol. It’s just supposed to be able to run this so I really want to be able to use it for this :( help!!

1 Comment
2024/12/02
20:16 UTC

0

Can we run drug rehab treatment ad on google???

I get a client who run rehab clinic and he want to run ad for his clinic but i am not sure if we can run ad on drug keyword, can you help me with this??

0 Comments
2024/12/02
20:14 UTC

1

Brand new Asus 15 running at 74°C

I bought this asus 15 15 minutes ago, got home fired it up and this is my reading, i doesn't come with windows i was planning to put them on but now im thinking of just returning it tomorrow, is this normal?

0 Comments
2024/12/02
20:08 UTC

1

USB Optical Drives

I'm in the process of specing out a new computer, and was planning to reuse the optical drive from my current PC, that I carried over from the previous system probably 15 years ago. It seems many modern computer cases have dropped the 5.25" bays entirely. While I don't use an optical drive very often, it has come in handy from time to time mainly to rip a Audio disk, DVD or get some records off say a medical Imaging CD. It looks like external cases are fairly expensive, in the $50+ range. There are several USB3 options that are burners, readers, and often USB hubs as well for $20-30. Does anyone have any experience with these? I presume they are fine?

0 Comments
2024/12/02
20:02 UTC

1

Smart lock keeps glitching out

I am desperate. We have a Samsung smart lock on our door and since last week, it glitches out. When we close to lock it, the lock doesn’t read that the door is closed and reopens. Sometimes the lock also gets stuck on a loop and keeps opening and closing by itself. Any suggestions on why this happens

0 Comments
2024/12/02
19:59 UTC

1

Monitors Going Black - forced to restart computer

I've been having this issue for a month now where my monitors (one monitor, one screened drawing tablet) have been going dark in the middle of gaming. No connection found. I've also noticed my drawing tablet has moments where the screen stops and becomes static, before it continues on like normal.

After updating my graphics drivers and dusting inside, I thought it was fixed, but the problem has started happening again. Normally when the screens go dark, the sound remains, except for one instance where the sound started bugging out as well. Restarting my computer I've found is the only way to fix it in the short term.

I'm not super tech saavy and I'm not sure what to do. I bought my computer secondhand from my friend.

here's my specs with one change: I have a GTX 960 graphics card

0 Comments
2024/12/02
19:57 UTC

0

Graphics card update required??

(i have a Victus HP gaming laptop with Windows 11 btw)

So today i went to get on my gaming laptop and went to play Minecraft, but when i launched the game it said that my graphics card drivers need to be updated. When i went to check if the drivers needed to be updated, it says they are already up to date, but even after trying again on Minecraft and some other games it still keep telling me the same thing. What do i do?

here are the two specs i looked at that i have on my laptop: NVIDIA GeForce RTX 3050 6GB Laptop GPU, Intel(R) UHD Graphics

thanks for the help!

5 Comments
2024/12/02
19:57 UTC

1

Best undervolt settings for avoid overheating or any tips to make my asus tuf f15 2022 notebook cooler? (I7-12700h, rtx3050ti 95w)

I need tip to avoid overheat my gpu 86C while Gaming and cpu 70-95-96C

0 Comments
2024/12/02
19:57 UTC

1

Mouse pointer randomly snaps to corner

I have a Lenovo Yoga 2 touch screen laptop (purchased only a year ago) and when I have my wired mouse plugged in, it'll randomly snap to the top left and right corners with no rhyme or reason. This happens while the mouse is actively being used and also while it's still (it's flickered to the top left corner multiple times while I've written this post).

I've tried everything- cleaning the USB port with canned air, using a different mouse, disabling the touch screen and trackpad in Device Manager, using a different mouse pad, and taking the battery out of my stylus in case that was affecting it from a distance. None of these fixed the issue. I'm at a complete loss. Additionally, I didn't have this problem at all during the week I spent at my parents' house for Thanksgiving; it was present before but only reappeared once I moved back into my university dorm. The only major difference between my setup there and here is the mouse pad being used. Any help would be greatly appreciated.

0 Comments
2024/12/02
19:55 UTC

1

Not sure if tech issue

My landlord next door has wifi and put a box in my house and he lets me use his wifi. Never had a problem with it (been like this for 2 years). Today, my WiFi box light is orange (he probably didn’t pay the bill or something) anyway, my MacBook still connects to it and my phone connects to it but the apps won’t work with WiFi. My tv says good signal and good connection but it won’t load any apps i.e hbo, paramount etc. my PlayStation won’t connect to it but has strong signal and good connection. How is this possible if my MacBook connects but my tv and PlayStation won’t? My phone will let me browse the web with wifi but my apps won’t work while on wifi. Never had this happen before.

2 Comments
2024/12/02
19:55 UTC

0

Is this website malicious?

My girlfriend got an email from her "bank". It looked legit so she opened the QR code with her phone. It was this website https://qrco.de/bfWxTz

Should we be worried about it? Can it infect the phone with malware?

Appreciate your help!

4 Comments
2024/12/02
19:54 UTC

1

Phone Factory Resetted by itself. What can I do to get back everything I lost?

This morning, my phone (SKY Devices, can't remember the exact model) was working perfectly, however, I shut down my phone after I used it and turned it back on an hour later only to find out that it factory resetted. Does anyone know what happened, and if so, how can I get back my lost data?

If you need more information, just ask me.

3 Comments
2024/12/02
19:48 UTC

1

im haVING PROBLEMS WITH MY Aula GAming keyboaRD

As you caN SEE MY typing is cooked.since i click the a Key,caPS LOCK Also gets aCTIVAted.wi click shift ,i type Z,when i click caPS LOCK IT TYPES A.thAts the problem you see.is this THE KEYBOArds PROBLEM ORz?I THINK IT is becaUSE IF THE KEYBOArd becaUSE I REinstaLLED WINDOW.DOES SOMEONE KNOW HOW TO FIX THIS BECAuse its pissing me off.i wAs plaNNING TO BUY A razER OR REDRAgon keyboaRD BUT ITS PROBAbly gonna BE A while Before i caN

0 Comments
2024/12/02
19:47 UTC

1

I want to back up my photos to computer

I have an iphone and i have turned the feature where it stores moust of my photos in icloud and when i connect my phone to my pc(win11) and copy my pictures i just can copy like 20 and 20 that are like 240p how do i get the pictures to my computer (win11) from my icloud

1 Comment
2024/12/02
19:45 UTC

1

Keyboard not working, except this time I swear, it doesn't work honest, this is one of those rare times

New pc, 3 weeks old:

7800x3d, ASUS TUF Gaming x870 plus Wi-Fi, ASUS TUF Radeon 7900xtx, 2 Samsung 990Pro 2tb and 4tb (OS on 2tb), team force 32gb 6000. Keyboard RAZR Black widow (reused from old pc)

When the keyboard was on my old pc, from time to time the rgb on the keys would turn off and when I go to enter my password, it would just start typing the same letter repeatedly, none stop (I assume it's the same letter because it was nothing but black dots. If it was a message from my late parents, then shucks). When I unplugged and plugged back in it was fine again but would only happen when I first turn on the computer.

Now on my new pc, my keyboard maybe more after playing The Division 2, I go to type something like on Reddit or just an overall search, I get different letters than what I was actually typing. I would unplug and replug but nothing. I had to restart my pc. The first time I restarted my pc to try and fix it, it worked no problems. This time (the second time this has happened) I rebooted and then I got the safe mode screen.

My keyboard is now 5 to 7 years old. Time for a new keyboard, I hate to think that the lifespan of a keyboard it 5 to 7 years.

1 Comment
2024/12/02
19:41 UTC

1

Problem with my monitor

My monitor randomly will go dim and it undims when i hit the windows button and start typing and starts dimming and undimming. It then stays undim eventually after i close the window popup once again. It only started when i opened prime video. How do i fix this?

0 Comments
2024/12/02
19:37 UTC

0

Is it ok to leave the USB-C plugged into my external SSD?

Just to clarify, I don’t mean plugged into the PC, just on the SSD side.

2 Comments
2024/12/02
19:36 UTC

1

Solved it once, didn't write down: mic input level stuck at/resets to 0 in Windows 11

Windows 11 24H2. Alienware M18 R2, i9-14900hx, 4080. Random brand USB microphone that does in fact work fine on Windows 11/10.

Been setting up my new machine the past few days and I've just about got it. Tried using my USB microphone for a work call and realized it's doing something that I actually fixed before, but I didn't write down what the actual issue was and I can't for the life of me remember.

The issue is that the input volume is stuck at 0. I can drag the slider around but it instantaneously reverts to 0. It did this on my main admin account but I solved it a few days ago while sleepy and can't remember on my work account.

I've tried every single common thing available on the intertubes such as:

  • uninstalling device (uses generic driver)
  • restarting machine
  • ensuring reg entries are there and it's not disabled that way
  • changing exclusive mode
  • trying different USB port
  • checking physical connection to mic
  • disabling Nvidia audio
  • disabling all sound effects/processing

The only memory I have related to how I fixed it before is that it had little or nothing to do with the usual fixes above, it was simple/basic. Like I said, it does work on this version of Windows and it just uses generic driver.

Only other thing I can think of that I haven't tried is manually disabling any and all Dell/Alienware audio-related services (and the intelligo and Intel junk related to audio). Pretty sure I disabled all of that on my primary admin account but I haven't disabled everything on my work account yet. Just hoping someone else has an idea or can spark my shitty memory. Thanks fellow humans.

1 Comment
2024/12/02
19:33 UTC

1

I can't enter google one

I don't have any cloud storage left so I can't sent or receive any emails but I can't manage my cloud storage at all because when ever I try to enter google one site I get error 403 , app doesn't work either. Is there anything I can do to be able use my Gmail again? Btw I'm living in Iran, is the reason I can't enter Iran being banned ? I tried using VPN too that didn't work .

0 Comments
2024/12/02
19:28 UTC

0

How to start debugging this?

Usually I'd have another build but I'm solo now 😭

Was working fine and then just wouldn't power on. Auros b550, AMD 5600x and 32gb ram. Corsair 650w gold PSU. Not a lot of dust.

The PSU will do it's start up fan when I hit the power, CPU fan and case fans will do a small turn, then nothing. Everything is less than 24 months old. No water damage, no power spikes.

Any help appreciated.

7 Comments
2024/12/02
19:28 UTC

1

I need technical help please...

https://preview.redd.it/ybq8y8k2lh4e1.png?width=1366&format=png&auto=webp&s=00388ba4dcc747400e3f051067cc47790f4e24ab

Whenever i open up discord this keeps happening and i am getting very annoyed. i have tried installing and unistalling "fortinet" but nothings seems to work so i have turned to the good old reddit. is there a way anybody can help?? (sorry if my flair isnt correct)

0 Comments
2024/12/02
19:27 UTC

1

Laptop won’t boot

I factory reset my laptop and it keep restarting. I downloaded media creation tool in my usb to install a new windows but it keeps restarting and I can’t safe boot it.

0 Comments
2024/12/02
19:27 UTC

1

Super high ping spikes lots of frequency

Pretty self explanatory ping spikes to over 1000 From the 30s which makes it impossible to game or use computer. Tried resetting the router and adding an extender but no issues were fixed. Thanks.

0 Comments
2024/12/02
19:26 UTC

1

Ryzen 5 5600 temps?

Just upgraded to the 5600 and using the stock cooler with the thermal paste it comes with. I’m idling at like 50c and my temp pretty much goes straight to 80c when I just open B06 and stay in that area in game. Also temps seem to be at like 60c in bios for some reason. Is this all normal? Just seems like it doesn’t take much at all to raise the temps high.

2 Comments
2024/12/02
19:25 UTC

1

I do not know if the flair goes with this, So my computer did a freeze move or something while watching a video.

While watching a video my computer suddenly started to act up and freeze the audio repeated itself like "RRRRRRRRRRRRRRRRRRRRRRRRRR" my version is windows 11. Help? 64 bit my cput is intel I5 2.90GHZ

1 Comment
2024/12/02
19:25 UTC

1

12400F and RX 6600 system sometimes gives a 'no signal' error during games

12400F and RX 6600 system sometimes gives a 'no signal' error during games. Just now, it happened in the game The Casting of Frank Stone™. This has occurred a few times. I ran a 30-minute FurMark test and 15-minute OCCT power and CPU+RAM tests. I also used the Windows Memory Diagnostic tool. No errors or shutdowns were detected!

RAM: XPG Gammix D30 2x8 RAM
Storage (SSD): WD SN570 500GB
Graphics Card: ASUS Dual AMD RX 6600
Motherboard: ASUS Prime H610M-K D4
Processor: Intel Core i5-12400F
PSU: FSP Hydro K Pro 500W 80+ Bronze

In the FurMark test, I enabled 8X MSAA, and the GPU was around 50°C, running at approximately 98% utilization. During the OCCT test, the CPU temperature never exceeded 83°C, or if it did, it certainly never hit 90°C.

Windows automatically generated a dumpstack.log and a Minidump file. I'm not sure if the two files are identical. If you can analyze these files and identify the issue, please let me know.

Note: This random 'no signal' error also occurred once or twice in Red Dead Redemption 2, particularly after changing game settings. It was resolved after updating the GPU driver, but I think it happened one more time afterward. When it also happened in this game, I started thinking it might be hardware-related. However, as I mentioned, no issues were detected in the tests I performed. The error occurred with both the 24.5.1 and 24.10.1 drivers.

BIOS is up to date. Drivers are up to date. Running Windows 11 24H2.

Minidump:
Download link

Dumpstack:
Download link

1 Comment
2024/12/02
19:23 UTC

1

Need help with sound on Windows 10!

So I was cleaning my room a bit, so I decided to clean my PC as well quickly, as I always do.

Finish the job, start it up, and I have no sound. 💀 

I use both speakers and headphones. None work.

I think Windows shows that it is registering sound, but there is 0 output.

Did I cook something when cleaning or what?

Halp please.

0 Comments
2024/12/02
19:22 UTC

1

Does google chrome on seperate devices use different session tokens?

I was hacked a couple of months ago and was able to resolve everything and the hacker stole my session token on that device before I cleared everything is it safe to use chrome on a different device?

3 Comments
2024/12/02
19:22 UTC

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