Does anyone know why in the US parts warranty reimbursement rates are close to CP whike in Canada they are a static value set by the manufacturer?

It seems a bit of Bullshit.

Work at a Subaru/VW dealership and bothe blue screen and ignite are down for us, wondering if it's just an us issue.

I’ve been selling parts for about 1 and a half years and I don’t think I will ever get a call that’s crazier than this. It’s around 4:00 and I was already done with the day.

C- “I got a 18 Sierra and I need a battery….” He kinda rambled on, but point is that he needs a battery. It’s an older gentleman, maybe in his 60s

Me- “Okay, lemme get you quoted on a price.”

C- “How do I get this bolt and bar off? How do I take it out….” He rambles on some more. I can barely understand him. The call is so muffled and keeps cutting out. Patience is already gone😂

Me- “Can you jump off the battery and drive up here? We can have a tech change it out for you real quick.”

C- “No, I don’t want to. That will be a wasted trip.”

At this point, i’m doing the frustrated counterperson pose; Forehead on hand

Me- “What I would do is youtube it. Just look up your year and make of the truck battery change and go step by step. It should be pretty easy.”

C- “I don’t know how to use that youtube shit. I don’t know how to work my damn phone or computer. My wife can only turn on my computer, that’s it.”

Im staring at the ceiling at this point.

Me- “Well, could you have your son, or grandson help you out? Maybe a neighbor?”

C- “My neighbors are retired and my grandson lives down the street.”

Me- “Awesome. Can you call your grandson and see if he can help you?”

C- “No, he might be at work.”

….

Me- “Oh, well-

C- “How about you youtube it and explain it to me over the phone? I’m sure you can do that”

Now I want to headbutt my desk and concuss myself. My patience is gone😂

Me- “Sir, I can not. It would be way too confusing to explain over the phone. I would have to show you in person.”

C- “Well i’m not coming up there. I’ll just wait for my grandson for help.”

Me- “I’m sorry I couldn’t help you sir.”

C- “I’ll figure it out.” He hangs up

I couldn’t imagine all the troubles explaining him a youtube video over the phone, while i can barely understand him. I’d be on the phone with him for hours😭

Any MB guys have two different tranny service kits for the 724s? 724111 is different than say a 724003 or 724011. However we are IDing the kit by the transmission filter, which I do not 100% trust. There has got to be an easier way and if anyone is ok sharing their breakdown/sort ideas I would appreciate it. I apologize if this is unclear and thanks for taking the time to read.

Customers bring some pretty dumb questions to the counter sometimes, but lately I've noticed they don't hold a candle to some of the salesmen.

The other day sales guy comes to the counter and asks me if I can check out if there are some step rails available for a vehicle. I ask him what kind of vehicle it is and he replies, "a hornet".

Anybody have any good stupid questions from the sales people?

I work at a small Honda dealer in Big 3 territory in Michigan. The last few inventories we've had, the financials are saying the we are off in the negative of 60-70k. The other counterperson and I have a combined 50yrs experience in Honda Auto. For the life of us we cannot figure out how, or why we are off like this. Has anyone else run into ant issues with CDK and Honda not balancing right?

Did anybody else get the Fuchs portal registry email and sign up, but it was for Australia, not the U.S.?

Hello Everyone,

I wanted to reach out and see how other dealerships handle inventory overages. Back in October 2024, we had our annual inventory, and for two months leading up to it, my manager repeatedly stressed the importance of making sure our department was in order—ensuring everything looked good and that all parts counts were accurate.

Last year, when there was an overage, the parts department received a bonus. This year, there was another overage, but I was told we had to wait until year-end for the books to close before any payouts. Now that year-end has passed, I asked my manager how the inventory turned out, and he mentioned that we were $30,000 over. When I followed up about when we would be receiving the expected bonus, his response was dismissive—essentially implying that I don’t understand the business and questioning why I would think we’d be paid for it.

Considering how much emphasis was placed on the importance of the inventory process, I found this response frustrating. It feels like management may have benefited from the overage while disregarding the counter staff who worked hard to ensure accuracy.

I’d love to hear how other dealerships handle this situation. Do you receive bonuses for inventory overages, or is this standard practice?

Looking forward to your insights.

Thanks,

…. And counter people …

What do you make a week? Commission?

Managers … same question…

Location would help.

I’m trying to set a decent plan for a guy I wanna bring on.

Thanks in advance!

This is a shot in the dark question, last year I made a post about pursuing a job in the parts field, and I was able to land one currently working as a shipper/receiver along side the parts department and it's going super well hopefully I'll be moved to counter soon, my question is down the line within a year or two l plan on moving to the united kingdom to be closer to family I currently stay in Canada, are things different out there or relatively the same is there maybe courses I should start looking into or just build on my experience?

I got a offer from a collision center as a parts counter associate was wondering if the pay plan is good and what i can negotiate have previous experience as a porter at a dealership (BMW) and years experience at Autozone

Has anyone taken the P2 ASE certification test? The study guide online is kind of vague. I’ve only worked at a dealership and some of the items aren’t things I’ve needed to know. Any tips on preparing?

I have a few old tickets from a previous manager that I can not close. It's looks like parts were ordered on one ticket number then printed at zero dollar amoun lt before ordering. Then they build out to another ticket number after they were received in. How can I get rid of the original zero dollar tickets? The system will not allow me to CM because they are zero amounts. Thank you in advance.

Is there a parts function where I can create in house only abbreviated part numbers for some of the numbers that are really long to where the system will identify them as the longer number?

Good afternoon , I’m looking for a way to remove certain part numbers from showing up in “IRE". For example I work for a Hyundai dealer and I have some QQH numbers and long blocks showing up in my stock orders.

I know that you can delete in PM with the F6 button, but is there another way?

Thank in advance

Hello everyone, I’ve been a porter at my dealership for 9ish months but they said help is needed in parts. I’m 18 and in college but are there jobs to work part time in parts?

The harness was attached to the module and there was a part number of A06-37268-000 on the harness , if you’re interested it’s on sale btw.

Hello,

We have a Zebra ZQ630 printer that takes the 3x.075" thermal labels. We're about to run out and I contacted CDK to see how to get more.

CDK wants $65 for a single roll of 400 labels. This is... absurd. Uline sells rolls of 6800 labels for $27. But, only in white.

I would like if I can to get labels in another color like yellow or green, but not to pay $65 for it. The colored labels stick out better against the packaging and makes them easier and faster to locate for SOR info.

Does anybody else have a good source for these thermal labels?

Hey what is everyone doing for the upcoming shutdown from VAG as they merge the order system into aims also does anyone understand how to use it yet I can not get my head around it

I need advice on how to get my manager to agree to some demands when i go talk to him on my 1 yr review to make my work life easier because currently i am doing all the work while sharing a computer with my lazy coworker and trying and failing at teaching him to be a parts person. There is only two of us because my manager also manages another parts department that we are working out of

So yesterday I take a call from a regular, top customer. I work with him for 10-15 minutes becuase he doesn't want the PX he wants the RX (Cummins reman stuff) they don't offer it in RX just the PX numbers. So I quote what we can get. Local ware house can have next day $4k... Didn't hear anything back that day.

Today, one of the retail guys takes a call as the phone room was fairly busy. So he comes up and say hey so and so customer said you quoted this? And I replied "I'm not sure maybe, maybe not, don't know remember, you will have to check." (As I was on the phone with another customer for sowmthing else) The customer gives him the part number I gave to him yesterday. some time goes by and I see he has the parts I quoted, ordered for 4.2k under his employee number.

I seen his order, voided and re ordered (no PO was attached yet so it was just removing from the SOR and re adding.) He confronted me about it, i told him yes I voided your order, why did you not look for the quote i did yesterday, you had the time to come find me and ask about it but not look through the customers quotes after they told you i already did it, not to mention you were over charging the customer based off what i told them yesterday. he then stated several times "you don't know who you're fucking with" and continued to talk some stupid petty shit the rest of the day.

I will add, we get paid individual net sales and individual gross profit, plus an hourly base.

I would bring this up with the boss, but he is currently on vacation. So I come to my other fellow parts people. Give it straight and honest did I fuck up?

Edit. You guys. We get it individual bad global good. Not, what post is about.

We have a large inventory of new/old stock and obsolete parts for various makes mostly heavy -duty that I need to unload. Any recommendations would be greatly appreciated.

Impact's outage this afternoon is seriously impacting my ability to work!

Should I switch from Mopar to ford? The pay would be similar , the commute would be a little easier. Just getting fed up with Stellantis,plus I'm a little worried about our dealership.

Are any of you fellow MB parts managers seeing more warranty claims being short paid due to core charges being deducted from the cost of the part? I've had several, to the tune of close to $1,100 total.

What's been happening is, say a part costs $100, then a $25 core charge on top, so $125 total. Instead of just setting the core charge aside and paying us based on the $100 cost, warranty deducts the $25 core from the $100 cost, pays us $75 for the "cost," and then handling or markup calculated from that $75. In this example, at the 40% goodwill rate we're out $35 on a $100 part. On a $1,000 part, we'd be out $350.

Is anyone else seeing this, or am I just special?

This may be a dumb question, but I'm wondering if anyone knows of a way to have multiple open logins with the same username in Starparts? I know our old parts manager used to have permission to have two active sessions going, but I can't find anything about allowing permissions anywhere.

Any help is greatly appreciated, and I hope you're all killing it!

For all you GM parts guys and girls out there, my notes that I add in the catalog seemingly are getting deleted despite clicking the never expire option. I like make notes on part numbers after I’ve called Partech about something (eg “GM#” includes “part that should have its own number” which is not serviced separately. Partech verified “date”). Am I doing something wrong?

Handful of questions from me today...

I need to figure out how I can reliably track what my estimated GP for the month is going to be.

I've been using the "Gross Profit" function under Report & Analyze, then taking whatever my current figure is, dividing that by the number of days worked, and multiply that by the number of working days.

For instance, today is the 16th working day of the month and there are 23 days. If my GP currently said $50k, I'd divide by 16 to get an average of $3125/day, and then multiply by the 23 working days for a total tracking estimate of $71,875.

My problem is that the "Gross Profit" tab in CDK only reports to the parts side things that are closed and finalized. And, being a Hyundai dealership with a bunch of engines and warranty jobs, we end up with a lot of work in process. I can't quite just look at the WIP and figure it from there because some of these jobs are many months old and not necessarily closing out this month (i.e. backordered engines/EV batteries) and I don't know what's going to close out and what isn't.

I also know that a lot of the warranty and whatnot closes out at the last day of the month, so we pretty regularly look like we're tracking shit numbers and then it jumps right at the end.

I'd love to be able to figure out how to keep track of this better because as it sits right now, I don't really have any idea where we're going to end up month to month. Service (which makes up 93% of our sales) gives me insight into how they're doing in relation to our average, which generally translates to parts (but not always) so I get a vague idea of "am I going to be below, at, or over average?" but not much else.

Thanks!

We're on CDK Drive, with the Simple ID.

If you log in, it auto-populates your employee ID in every invoice, PRO, and SOR.

Does anybody know how to turn that feature off? We routinely use different terminals and people forget to update the employee number, so it's hard to track who did what.

Edit:

I contacted CDK support and got the answer direct from them. A number of you were correct:

Function UUP. Type in the user ID (NOT employee number). Delete the Control 7 number from the user ID in UUP. Make people restart their terminals. Done.