I will be starting as parts manager at a fairly small C level Kia parts department on Monday. It’s a single man department (I know, I know) and the old manager went back to writing service at another dealership. I was previously a counterman at a two man Chevy store owned by the same group and located across the street from Kia. I worked there for about two years and learned a lot from the manager. I’m a little nervous about the new role having never been responsible for managerial duties at a dealership. I have worked in this department as a fill in when the manager was on vacation so I’m familiar with the culture and well liked by the service department and the technicians. Can anyone offer me advice on what I should do to take control of this one man show? The previous manager left the inventory a mess and the parts department looks like 1945 Hiroshima. Please help…

Hi everyone, are you aware of a retail markup option in CDK to round your prices up to .95 or .99? Had it on Reynolds, CDK trainers told us it doesn't exist.

Thanks for reading!

I currently have a misfire in my vehicle, and I’ve pinned it to the torn distributor wire. Issue is, the wires in my car haven’t been driven more than 10k miles. Napa, Autozone and Advance Auto have them, but sell them in packs of 8. Is there any other store I can call (I unfortunately don’t have an O’Reilys anywhere nearby) that would sell me the individual wire?

I used to be able to do this now. I can’t remember. How do I in CDK, have let’s say washer fluid billed automatically when they use a certain op code on an RO.

Maybe one day I’ll be recognized for all my hard work 🙃

Toyota wouldn't supply a longblock so we had to make one out of a shortblock.

Gasket kits were B/O so we had to build our own overhaul kit.

Over 150 lines, 500+ individual parts. Truck's engine bay is completely torn apart with engine components spewed everywhere.

Truck's going in the shop next Monday, wish us luck lol.

Hello I currently work at a body shop doing parts but got offered a interview for our local school district doing Vehicle / heavy duty equipment parts. I'm assuming it would be busses and maybe some lighter duty trucks as chevy 2500/3500s or similar. Has anyone ever made the switch if so how did you like it? Any thing i should know going into the interview? I have experience working at chevy / dodge / kia dealers. Also have worked at a freightliner shop doing parts for the body shop.

Current dealer wants me to visit shops to drum up business. Sounds like an outside sales rep to me. Curious on how many other PM’s are visiting shops.

How are you growing your retail sales? Currently, I have a 10% spiff program for sales. The biggest issue is our GSM is encouraging our sales staff to push customers to Amazon. He believes we are charging too much. He’s never heard of matrix pricing. We do sell accessories at factory list. The current GSM has big pull so, it seems my hands are tied.

We have a customer who spends $50,000 a month with us but consistently pits us against another local vendor to push our prices lower. Right now, we're at a 10% markup over cost for two engine parts manufacturers, but he's pressuring us to reduce prices even more as they keep dropping prices. As the main supplier, he's leveraging the other vendor's willingness to slash markups to negotiate better deals from us. How would you handle the situation?

Hey y'all, as the title says. Completed our inventory and it was super tight for assets but our accounting and parts GL values are about $140K apart. I can explain about $70K of the variance through pickups etc throughout the year but I need to find some explanations for the remainder of the $70K any ideas y'all?

TIA

So long story short, I just took over as a Parts Manager at a GM Dealer here in Texas. Outgoing Parts Manager seems to just not give a shit on training me, which is fine as I can figure most of this stuff out by just reading the fine print and what not.

But old PM got out RIM compliance down in the 50% range and I need to get it up QUICK so I don't keep getting hit 10% on every freaking part and I can actually start returning some of this shit that we just don't need to have in stock.

Keep in mind, I might have 1-5 parts a day that pop up for me to approve and what not.

This store is small, but bad previous PM's got their stock into the $185K range and about $90K of that is obsolete parts, and the owner wants me to get the inventory down by about $100,000 in the next 3-4 months.

Hello, I have been checking my sales in DealerTrack dms pretty regularly through the Parts Transactions tab, then hitting F7 to pull up “Counterperson Sales Inquiry” then clicking toggle at the bottom to view my month to date gross profit since that’s what I get paid off of. The number was steadily going up since the beginning of November, and I hit 42k gross just a few days ago, so I’m a bit confused as to why today when I checked it, I am now at 23k.

I cross-referenced that against my name under “23. Counterperson Analysis” and that came up with my Gross Profit off of “Total Net Sales” as being just under 31k$.

So A. Is it possible for someone higher up in the dealership to just remove money off of my gross? B. Is there a way to view Audit logs of the changes in my Counter Sales Inquiry? C. Am I completely wrong and confused about how this actually works?

And I’m extremely anxious to know because this is the second time I’ve worked here, and the first time they screwed me out of my commission check for 7 months straight (I only came back since they fixed the pay plan, still regretting it), forcing me to live off of a measly 2k$ per month and now I am married, have a child on the way, and working on the getting a house part.

I can’t find that option on parts work bench any ideas?

I had about 10 years experience in aftermarket parts prior to taking a job at a very small GM dealership as a service writer. The parts department has been a single guy the entire time I worked here, and he retired about 1 1/2 years ago without much notice. I was promoted to parts manager with only the bare minimum training; e.g. I was told how to submit SPAC cases but not why or when to do it, never told about CSO-3, holding warranty cores, etc. He was also still using paper for everything; he would write all the orders down on a piece of paper throughout the day and then hand key them back into the computer into Dealertrack as a forced order. All quotes were hand written on carbon paper, nothing stored in the computer.

Anyway, after teaching myself how to manage everything, and having plenty of surprises to figure out along the way, is there anything else I should keep an eye on or any advice you could give? I just had to eat an engine that should have been warranty because I didn't hold the core, because "GM never asks for warranty cores back." I'm hoping not to find any more surprises.

Thanks in advance

Anyone else experiencing an outage rn?

GM dealer here, some of wiper blades Gold/Silver/Advantage send direct ship which take about a week. We order it from ADW/Suburban Parts Source through D2D. Of course they showed up on Non-RIM report. Even I sent the paperwork and still got rejected. Sometimes I just want to call them RIM phone number and yell "FUCK YOU" ... OK I'm done (for now)

I just sold $220,000 in carbon fiber to a customer. I’m curious what everyone else’s highest single parts ticket is.

We are moving from CDK to DealerTrack. I’d like to hear from people that have done the same and how they like it. Pros and cons. Or if you have just been using dealer track, how do you like it? What are some things you don’t like?

Anyone know how to fix this error on this Gymkhana 994 key cut machine? The code is entered but it keeps denying the code for some odd reason. Tried it by manually entering vehicle details and it cut the key wrong.

Holy. You guys are awesome. I am only 1200 likes away from hitting the need 5k likes!

Hey all. I know its a longshot but we are doing a competition at our dealer. Everyone who manages to get 5k likes on a promotional post gets entered for a 5000$ Christmas bonus. If you would please help me out on liking the tiktok I posted I would greatly appreciate it. (Delete if not allowed)

https://www.tiktok.com/t/ZP8LvgTYy/

I’m still here and I take care of everything my boss asks me to do. Which isn’t a lot actually ..I come in at 7 AM receive parts that were delivered overnight, and locate them to their correct bins before 8-8:30 AM. After that it’s like I’m a sitting duck for the rest of the day; my boss stays in his office, doesn’t give me any tasks, doesn’t even communicate with me all day. I mean he’s even had me sweep loose gravel into potholes in our lot as “something to do”. I don’t have access to the parts catalog to even begin learning how to order parts, haven’t been trained on the phones etc. He just walks past me all day and doesn’t communicate with me at all almost like he’s ignoring me? Doesn’t barely talk to me at all, no tasks, nothing throughout the day. He says “come and find him when there’s nothing to do” Why do I have to come to you everytime there’s nothing to do, why can’t I have a list of things to keep me productive for 8 hours? This IS my first time being in parts.

Anyone here has a reliable vendor for Renault Parts? Could be OEM or aftermarket.

Hey all. I know its a longshot but we are doing a competition at our dealer. Everyone who manages to get 5k likes on a promotional post gets entered for a 5000$ Christmas bonus. If you would please help me out on liking the tiktok I posted I would greatly appreciate it. (Delete if not allowed)

https://www.tiktok.com/t/ZP8LvgTYy/

Check out this item on OfferUp. https://offerup.co/dqf3DVtHOOb

Is it legal for a dealership to refuse parts people a commission on parts they sell? We are getting a bigger percentage on warranty parts and they’re talking about not letting us get a cut of the new bigger gp. We used to charge under list but I guess they got a new way of charging them where it’s 100 percent and they’re saying we may not see it.

What is a career/job a shipping and receiving clerk can transition away from the automotive industry? The only experience I was never really able to capture was the counter and management roles. I have decent experience working the counter, but never really learned the automotive part and experience one learns from it. No issues reading the schematics or customer service side of assisting the counter.

Good morning all, just switched to Chevy parts from Chrysler, any advice/ tips/ tricks would be appreciated, thank you!