Origin is officially shutting down April 2025. My mac is MacOS High Sierra 10.13 and doens't support the EA app which requires 10.15. Is there any solution to keep playing games without buying a whole new laptop? Is there any way to download them without needing Origin to launch?

Update: Thanks everyone- such a bummer but I’ll probably upgrade. Not much of a gamer and I’ve been using my Mac for years with no issues! Wish they had another option instead of just shutting it down entirely.

Hello readers.

I have a problem with my download.
I am trying to download bf3 but my download speed is like 700 kb/s. When i pause the download and unpause it jumps up to 14mb/s for like 5 seconds and than goes down until around 700kb/s.

Since the download speed (and the ammount I can see being downloaded) is there after unpausing, I find it very weird it slows down. Doesnt seem like a "server too many people are downloading" problem since it starts out very fast but slows down.
Any fixes?

FYI:
Downloadspeed it unlimited
Restarted PC
Restarted EA Play
Changed Downloadspeed to 20 MB/s and back.
Closed all programms with task manager

Hi. I live in a balkan country. This problem i'm facing now didn't happen before.

I tried everything, even a clean pc format, different network providers. Nothing works.

Except using VPN, it magically works.

The problem is that there are no games in store (to buy), none of the games i own are showing, except APEX and SIMS. But downloading them fail before it begins.

When i use vpn, everything works fine.

Screenshots

Every word I've used on other usernames before but ea dosnt like a single one :(

so, i bought the sims medieval last week and it never got to my library. i cleared my cache, i restarted, i reinstalled the EA app. here's the following is a transcript of my convo with a service rep:

Kangamlung (12/5/2024, 8:56:42 PM): By continuing, you consent to the monitoring and storing of this conversation, including with an EA vendor, subject to the terms of EA’s User Agreement [https://www.ea.com/legal/user-agreement ] and Privacy and Cookie Policy [https://www.ea.com/legal/privacy-and-cookie-policy ].

Thank you for contacting EA HELP, my name is Kangamlung, may I start with your first name please?

[user] (12/5/2024, 8:56:50 PM): [user]

Kangamlung (12/5/2024, 8:57:10 PM): Hi [user], nice to meet you. Hope you are doing good, how may I assist you today?

[user] (12/5/2024, 8:57:54 PM): Hi! I'm contacting you today to see if I can get some help with a game I bought. I purchased The Sims Medieval last week, Dec 1, but it still hasn't shown up in my game library.

Kangamlung (12/5/2024, 8:59:15 PM): I'm sorry to hear that The Sims Medieval isn't showing up in your game library. Here are a few steps you can try to resolve this issue:

Kangamlung (12/5/2024, 8:59:24 PM): I'll surely see what's the best we can do and will try my best to help you with the same.

Kangamlung (12/5/2024, 8:59:31 PM): Check Your Order History: Log into your EA account and check your order history to see if the purchase is listed there.

Clear Cache: Clear the cache of the EA app by deleting the D3DSCache folder in your local app data directory (%localappdata%\D3DSCache).

Reinstall EA App: Try uninstalling and then reinstalling the EA app.

[user] (12/5/2024, 9:01:53 PM): Currently trying these - I'll report back

Kangamlung (12/5/2024, 9:02:27 PM): Yes, please !

[user] (12/5/2024, 9:02:57 PM): The purchase is listed on my account, so I'll try the cache

Kangamlung (12/5/2024, 9:03:29 PM): Cool!

[user] (12/5/2024, 9:13:18 PM): Alright, back! I cleared my EA cache, then restarted the app, and it didn't appear. I also reinstalled EA and it isn't in my library. I'm unsure what to do next.

Kangamlung (12/5/2024, 9:14:53 PM): No worries!

Kangamlung (12/5/2024, 9:14:56 PM): May I know the email linked with your EA Account?

[user] (12/5/2024, 9:15:28 PM): [xxxxxxxxxx]

Kangamlung (12/5/2024, 9:16:08 PM): Thank you! Do you have access of this email?

[user] (12/5/2024, 9:16:27 PM): Yes!

Kangamlung (12/5/2024, 9:16:33 PM): I have sent a verification email, please check. The email has the subject line "Verify ownership of your EA Account" and you may have received it in your inbox or spam inbox. Could you please find the code and read it back here on the chat ?

[user] (12/5/2024, 9:16:56 PM): [xxxxxxxxx]

Kangamlung (12/5/2024, 9:18:45 PM): Incorrect pin, Please sendthe correct pin.

[user] (12/5/2024, 9:20:07 PM): I copied and pasted it from the email you sent. I have a screenshot of it as well, if that helps confirm?

[user] (12/5/2024, 9:20:29 PM): It said: "Thanks for using EA Help. We have created case number [xxxxx] and this unique access key for your question: [xxxx]. A Game Advisor will contact you soon."

Kangamlung (12/5/2024, 9:21:20 PM): May I know the order number please.

Kangamlung (12/5/2024, 9:22:30 PM): Order number or invoice number.

[user] (12/5/2024, 9:22:37 PM): [xxxxxx]

[user] (12/5/2024, 9:25:29 PM): I also just received an email about verification; could this be the one you meant for me to recite the code for earlier?

[user] (12/5/2024, 9:25:38 PM): It's giving me: [xxxxxx]

Kangamlung (12/5/2024, 9:25:53 PM): Thank you. Here is the think, we can't finxed we can refund you if you want.

[user] (12/5/2024, 9:26:16 PM): Yeah, a refund would be ideal if it can't be fixed or added to my library.

Kangamlung (12/5/2024, 9:26:17 PM): Incorrect pin, Please send the correct pin

.

Kangamlung (12/5/2024, 9:26:48 PM): Just to confirm do you have the access to this [xxxxx] email?

[user] (12/5/2024, 9:26:55 PM): Yes.

Kangamlung (12/5/2024, 9:27:12 PM): I have sent a verification email for the 2nd time , please check. Could you please find the code and read it back here on the chat ?

[user] (12/5/2024, 9:27:29 PM): [xxxxx]

[user] (12/5/2024, 9:27:40 PM): From the email that was just sent at 9:27pm

Kangamlung (12/5/2024, 9:31:05 PM): Thank you for cooperating in account verification process.

Kangamlung (12/5/2024, 9:31:23 PM): You can initiate the refund from your end. Here is the link : https://www.ea.com/great-game-guarantee

-------

idk it just felt supremely unhelpful and like he gave up after doing a quick google search lmfao. am i ever gonna get to play this game

Hi guys, when i launch battlefront 2 from epic games or from ea app the game doesnt start, the launcher just close and then int reopen himself instead of opening the game, i have already checked the GAME_DATA_DIR in the enviroment variables but i dont have this, what can i do?
i have already tried reinstalling the game and the launchers

The story is when I was younger I stupidly created and email make an origin account and link my steam then forgot and the email got deleted so now I can't link my steam account to ea/origin account that I use now and I need to find some way to link my steam because I don't want to buy the ea games again... On a different steam account...

So its been so long that Origin was the last launcher I had for my BF3/4 Data. Now that it is the EA app, it seems I need to rebuy the game which is fine, but did I lose my progress too?

Hey everytime i try and buy apex coins. both ingame and on the launcher i keep getting the
"ur oder could not be completed" text. ive waited over a day and its still there

I opened up a support request to change my email since my EA account has one I no longer have access to, and I can't find the chat box. There's a bunch of speech bubbles in the middle but nowhere to type. Where do I type? I opened the website on Firefox and Edge, and disabled all my plugins [for Firefox] and nothing appeared to type in. Did EA just forget to code in a way to speak to support?

If anyone could explain the difference, that would be much appreciated! (highlighted shaded part) Game is $28 right now, and I would like to purchase.

TIA!

https://preview.redd.it/uvy5dyex2x2e1.jpg?width=2199&format=pjpg&auto=webp&s=e7745d8c819d32e0b71e888753c9d594969baaa8

seriously EA? Eating CPU and ram usage with 11 processes

hey everyone, i just linked my EA account to my steam account and I cant get my sims 3 DLC (pets and IP) over to the steam client, which is my main one i play on. i can't seem to get it to work but i hear it is possible. I was wondering if anyone has any experience with it and knows how to get it to work. Thanks

I tried getting a refund after buying the sims 3 yesterday (game didn’t open) and just now I went to check the status of my refund only to find out they deleted my account or something 😭 is this a glitch??

I am not sure where else to ask for help. I've recently been forced to use the EA app now, but I don't know where else to ask for help. I have sims 3 and 4, but currently only have dragon age origins and inquisition (this one is through steam) installed. I have contacted EA support 5 times now and I have done all these things that they recommended:

• App recovery/clear cache
• repair game files
• disable antivirus
• uninstall/reinstall app
• uninstall/reinstall games
• run ea as admin
• change clock settings
• checked user variables
• uninstalled and reinstalled my graphics driver
• in system configuration: disabled all microsoft services, disabled all startup items, restarted my computer and enabled them.
• closed EA as a background app

I tried launching a steam game with no problem. I recently played DA2, but have it on disc and it ran with no problems.

I'm really desperate at this point. I haven't had any issues until recently. I have also linked a video that I used for troubleshooting tips.

I made my account a long time ago and took a break from the sims. I usually open origin and log in through steam then when it sends a confirmation email I don’t have a clue what email it is. It’s apparently a different email from my steam and I’ve check all the emails I have. I’m so confused and if there is a phone number connected to my account i don’t have that one anymore. Guys am I cooked pls i have a few DLC on there I really don’t want to lose :/

Went and redownloaded Origin and noticed that a lot of my games are either missing or I need to buy them again, I tried clearing the cache as the launcher requested and contacting support.

But they said my account never had the game listed.

despite email confirmations of my account purchases with the user name saying I bought the game, the support staff said despite the information provided I will still need to repurchase the games, because either the DRM expired or because the game was removed.

Like seriously WTF?

I don't have internet for a few days and origin wont let me access my library. I tried to launch my game through the .exe directly but it's stuck at origin loading screen

So... I have no way to play the game I paid without internet?

Gotta pirate them, I would have access to them offline....

hi, does anyone know whether it's possible to use windows mixed reality vr from the ea launcher? i'm wanting to try f1 22 in vr with an hp reverb headset but not sure if it's supported. thanks!

This is a repost. I cleaned the account I initially posted this in, and since this helped many people, I didn’t want to remove this post. When this problem occurred to me, there were no answers online. No one found a solution. I had a difficult time, but I was able to solve it myself.

If anyone is on a Mac, I think I can help. I do not know if this problem occurs on Windows or PCs, but so far, I have only seen people with this issue using a Mac.

I had this issue just yesterday. I went to search for a solution, but there were only a limited amount of people who had this problem and could not find a solution.

WHAT MIGHT HAVE CAUSED IT:

Miraculously, by guessing, I was able to solve this problem today. I believe the issue occurs when you change/switch Apple IDs (Users). My whole life, I've used Apple under my mother's Apple ID because I didn't have my own account until 2023. This also means I have been playing The Sims 4 on Origin in my mom's Apple ID. When I got my own Apple ID, I logged out of my mom's Apple ID on my Mac and logged in to mine.

When I was going to play TS4 with my own Apple ID for the first time, that's when I got that issue upon downloading the game. I think the error was pretty self-explanatory as it says "download to another location," but when I did just that, nothing happened and I was clueless and did not know how to solve that issue until today.

So, if you recently logged in to a different Apple ID or User where you don't play The Sims 4 in, then we probably have the same issue and I think I can help.

HOW TO FIX IT:

1.     Log in to your User where the error from Origin is displayed, not the User where you previously played.

2.     Go to Finder > Users (Found on the Sidebar. If it can't be found, just search 'Users' in Finder) > Click the current User you are logged in to > Right Click 'Applications' > Click 'Get Info'

3.     Once you click 'Get Info', you will open the "Applications Info." From top to bottom, you'll find the General, More Info, Name & Extension, Comments, Preview, and Sharing & Permissions.

4.     Normally, 'Sharing & Permissions' automatically opens on my end when I open the Applications info. If it isn't open on your end, just click the arrow next to 'Sharing & Permissions' to open it.

5.     There, you will find who has access or who can "Read & Write" to the Applications folder. You automatically have access and can do anything with the Applications folder, of course. Next to your name, you will find '(Me)' and your privilege to "Read & and Write."

6.     Look at the bottom under all of the Users. You will see a + and a – and a circle with three dots inside. Click on the + and add the previous User that you used to play The Sims 4 on.

7.     Once you add the User, edit the Privilege to 'Read & Write.' This will give that User the privilege to open your Applications folder.

8.     Exit and log out of your User.

9.     Log in to the User you used to play The Sims 4 on—the User we just gave the privilege to open your current User's Applications folder.

10.     Open Origin > Click 'Application Settings' > Click 'Installs & Saves'

11.     Find the 'Change folder...' button under 'Game library location.'

12.     You will find that the locations say/User/(User's Name)/Applications. We are going to change that to the User you switched to, where you are having the error in Origin.

13.     Click 'Change folder...' > Click 'Users' > Click the User you are going to switch to play The Sims 4 in > Click 'Applications' (This should not have a red minus on the folder as you have given the privilege to open it.) > Click 'Open'.

14.     And, you're done! Origin will give you a notification that you changed the location and whatnot, I forgot what it says when you change it but you will be able to tell if it was successful.

15.     Log out and switch to your other User where the error from Origin was displayed. You should be able to download your game with no errors anymore.

This is the only solution I have found to this issue. I do not know how it could be different for others unless you have switched to Windows or something, I do not know and will not be able to help. I have not seen any successful solutions online. I've seen posts here on Reddit with the same issue but got no answers as well. When I figured it out, I thought this should help some people at least.

Idk if this is just happening to me or if I'm going insane or something. When ever I google "download origin" and I click the orange "download origin" button it keeps bringing me to the EA app! I already have the EA app and use it exclusively to play the sims 4 but I wanted to start using origin instead. I've never downloaded origin before. Idk if this is something that can even be solved but I just need to know if other people are experiencing this too. I'm using a windows 11 if that helps

Hi, i only rlly play the sims 4 so ive brought all the adds on. Anyway, i just finished VCE and am ready to play sims and i try to log in and it says my credentials have expired. It does that a lot so i go to reset this but it says my email does not exist- which ofc is bogus. Anyway i think when i was trying to log in and recover my account its made a new account under the same email. Sims 4 base is free (which is ass because i did pay for it prior) but im super annoyed that all my packs have been deleted!! it says i dont own them. I can still however see all my sims saved games from prior because they’re still in my tray. I’ve just sent an email to EA after like an hour and a bit trying to work out their bloody support system. By i’m just really irritated and stressed- like that’s my money they’ve deleted and i’ve spent a fair bit. I still have receipts in my gmail for DLC but not all of them. Does anybody know what i can do or what is happening??

Edit: I think it got hacked and my email changed i’m gonna cry

Hi!! I‘m currently trying to download the most recent sims 4 update over the EA app.

The update is sorta stuck at 9% or at least is Downloading at like 0.5Mbps. I’ve tried restarting my PC multiple times , running EA as an administrator, took all my mods out, and entered a bunch of different commands. I even checked for viruses.

I don’t know what to do, please help!!!

Okay, so my problem is when I try to log into my account the password is expired and even before that I needed a code to verify my account, but the problem is my email its a web.de doesn't receive any emails from EA. And I already saw a forum that spoke specifically about this problem, but the thing is. I don't know how to contact EA because I cannot log into my account. I hate this so much. So should I use someone elses account to talk to support or how could I fix this????

Hey guys,

I was wondering if somebody has a simular issue.

Since an update of my EA App yesterday, the playtime has been on some games resetted to a state from a few months ago. Tbh that's really bothering me and I don't know how to fix it. I already restarted the app and my pc and cleared the cache.

What am I supposed to do, the support is usually not very helpful. The last times they've said it's my problem and I should reinstall the app, and if it's still not working my pc.

Thanks for your time. I'm hoping for some help.

So I went from X to Y country and the region shows up as Y. Does it automatically track location? Is it toggle able? Or does it use idk like the WiFi and knows where the WiFi is from or something?