Someone on the Magic Leap Discord says APIs are down. (The status of ALL of the APIs remains undetermined)

They seem to have sent an email to customer care and are currently awaiting a response, but the functionality seems to be "turning off".

Besides being unable to request an OS image, users have reported that upon attempting log in to their ML1, they receive "Server Authentication Has Failed." Essentially locking them out of their ML1.

Additionally, users have reported that after deleting an installed app/game/experience, attempting to re-download & install said app, results in the download failing with no dialogue as to why.

No "erroring out", but rather just exiting the dialogue, and failing to download.

It appears even the support team at Magic Leap is also confused. I'm guessing this is because not all the teams communicate.

According to one user in the discord,

"The first call was essentially them getting both my and the device's info, then saying they would send over an OS img and talk to others about getting the site back up".

Also according to the same user:

"It's on the latest unfortunately they still wanted me to update though".

Then, also according to the same user:

"the second call was me explaining the situation and them saying that they wanted me to update again, but i couldn't really catch why. They said they would send this email and then some stuff after verifying for an update."

I was sent a photo of an email sent to the ML1's owner and this is their reply.

Other users are also reporting issues receiving device images, downloading software, and logging in to their devices.

We're still waiting on another user's email back from the support staff. (different than the other user)

https://preview.redd.it/npx5jopsjr4e1.png?width=539&format=png&auto=webp&s=228a1764a0c4a1939d6297bc929e9526d3d28361

Edit: Additionally one user reported this conversation in an email exchange:

https://preview.redd.it/1cfdi7crmr4e1.png?width=823&format=png&auto=webp&s=6008fa027c187ab4ae41a22353cf7d6a4fd0f6d7

Here is the exchange:

Sylva

12:05 AM (8 minutes ago)

to Magic

we have indeed, though the group cannot do it, they tried but it does not seem to work. the os downloads dont work at all currently.

On Wed, Dec 4, 2024 at 12:03 AM Magic Leap Care care@magicleap.com wrote:

magic leap

##- Please type your reply above this line -##

Your request (37316) has been updated. To add additional comments, reply to this email.

Jonathan H (Care Center - Production)

Dec 4, 2024, 12:03 AM EST

Hello Sylva,

Have you gone to id.magicleap.com and registered your Magic Leap to your Magic Leap account?

Thank you.

Jonathan

Magic Leap Customer Care

Sylva

Dec 3, 2024, 11:15 PM EST

big issue. our group is trying to reactivate our ML1CEs, all of them are showing "your device is not registered. Please contact Customer Care" yet they are on 0.98.35, and the os download page shows "Sorry, failed to load OS versions from API." the shutdown isnt until dec 31st. whats going on? there should be a whole month left until this gets shut down.

Jonathan H (Care Center - Production)

Dec 2, 2024, 12:13 AM EST

Once you select the OS then you'll download what you've highlighted.

Sylva

Nov 29, 2024, 1:54 PM EST

wait but how would that give me the 0.91.0 luminos system images?

Jimmy (Care Center - Production)

Nov 29, 2024, 10:57 AM EST

Hi Sylva,

Thank you for contacting us at Magic Leap!

To download and install the older version of the ML1 you will have to use a different application called The Lab. If you don't already have it installed, please install it and proceed to the Package Manager on the top right corner. Then Select All tab and navigate to Common Packages. Select Lumin SDK and select the Version of SDK you would like to to install.

Note: Each Lumin SDK version represent a Lumin OS.

Please let us know if you have any other questions.

Thanks,

Jimmy

Magic Leap Customer Care

1-833-45-Magic (62442)

care@magicleap.com

Sylva

Nov 29, 2024, 9:59 AM EST

we tried to get the 0.91.0 build but it says

Sorry, failed to generate an OS image: An image for your device is not available. Please try again later or contact support.

anything below 0.98.33 gives us the error. i was hoping to get the 0.91.0 build or 0.98.0 if we cannot get 0.91.0

Stephen H. (Care Center - Production)

Nov 29, 2024, 9:06 AM EST

Hi Sylva,

Thanks again for reaching out to us at Magic Leap

You can download previous versions of ML1 OS here: https://ml1-developer.magicleap.com/downloads/lumin-os?locale=en-US

Please enter your Device's serial number and choose which version of the software you want to obtain from the dropdown menu. For archival purposes, please download these to an external device or location.

If you have any additional questions, please feel free to reach out to us at your convenience.

Thanks

Stephen

Magic Leap Customer Care

1-833-45-Magic (62442)

care@magicleap.com

Jonathan H (Care Center - Production)

Nov 29, 2024, 12:08 AM EST

Hi Sylva !

Thanks for reaching out to us at Magic Leap Care.

Please bear with us while we gather a bit more information on your request.

We will reach out to you as soon as possible.

Please provide us the best contact phone number for you in case we need to call you.

Thank you for your patience.

Sylva

Nov 28, 2024, 6:30 AM EST

we wanted to get older firmware for our ml1ce for archival purposes.

dont know if it can be built for us or if we can build it ourselves somehow? we are trying to get the oldest firmware compatible with the device.

thank you

Copyright © 2021 Magic Leap, Inc.

7500 W Sunrise Blvd, Plantation, FL 33322 USA

I've been seeing talk that some people have needed to request a 1-time code for different reasons to do with their ML1.

That seems to be the only way for now, as I have

I'm not exactly an expert on how this type of things works, so I'll just post what I think is helpful information, and a better expert can tell me if I'm wrong.

I would turn off 2FA.

I think the only way to login to your device is with a code which needs server authentication, if you have your turned on.

Definitely disable that kind of login procedure on your device before December 31st/January 1st, if you have it enabled.

I don't know if they'll continue ML1 support of any kind after 2024.

I started my ml1 to see if it was still usable and it just asks to enter an emailed code which doesn't arrive.

Have seen the don't enable WiFi posts etc but without WiFi is useless anyhow.

It didn't cost much so oh well, It can sit next to my quest1 in the hmd graveyard.

I just got my ML1, set it up and I got to the part where to mirror the view from the ML1 you had to scan the QR code from your pc. I enabled all settings and when i scanned it inside the headset it said success but outside of it nothing happened. Anyone know a way to fix this or maybe an alternate tethered way to view whats happening on a pc screen ? Thanks

Hi everyone!

Does anyone have experience working with the Spatial Anchors feature to position virtual content within a physical space? What are your impressions so far? What is the largest space you've mapped? How well does localization perform in spaces with glass walls or reflective surfaces? Can it differentiate between similar-looking spaces? I'd appreciate you can share your experience using it your projects. 

Background story: I'm working on an ML app where I need to align virtual BIM models with a real building. The challenge is the immense size of the space: around 3 million square feet. I've previously used QR codes in parts of the building, and they worked well. However, labelling such a vast area with QR codes seems incredibly tedious and would add visual clutter to the space. Spatial Anchors sound like a possible solution here.

Do you guys know a way to share files and media to the magic leap without using the companion app? Because at the moment mine is not pairing with it and due to the EOL I was looking to ways to not use the app

Hi folks. Hope all's well. Haven't had my ML1 for long, and like most, I am prepping for the EOL next month. As such, I am transferring all the media files etc. to the device in case the desktop companion is also no longer usable.

One annoying thing regarding media in the gallery app is that all videos just show as thumbnails with a date. This makes it a pain to find a particular episode of a TV show, of which I have more than a few.

Is there any way in the gallery app to show file names, or any other media player for the ML1 that has this function?

Thank you for any advice or info on this.

Has anyone found a solution to avoid being bricked?

First and foremost; here's the GitHub. I've been working on reverse engineering the ML1 for at least a few weeks now, but to be clear: my goal is not explicitly the resurrection of the Magic Leap 1. I just want to reuse the hardware. However, I'm so ADHD'ed out of my mind that a multitude of the projects and skills I'm working on can incidentally revive the ML1 along the way. So uh.... here's a progress report! I've ordered several revisions of the breakout PCB for the ML1 cable on the Lightwear side. Thanks to the IFixit teardown, we know that some of the data going over the cable is standard Displayport, only to be broken out to 2 pairs of 4 lane MIPI-DSI connections. On this front, the endgame is exposing Displayport and USB C ports. There are two issues here:

1. There is data being sent along unidentified wires to start up both the Movidius chip and the onboard FPGA. I will be logging this data with a logic analyzer, but the Movidius chip's startup data is supposedly encoded with different keys for every headset. Even worse, it looks like some of these wires are differential pairs.
2. Much more simply, there's the issue of power delivery. The simplest answers are USB-PD or a separate power connector.

I have not identified individual wires as of yet, all of the PCBs are on their way as we speak. Any electrical engineers feel free to fork and improve, though I did have my brother (senior year EE) take a look at them. IDK what else there is to log, but if you've read this much; Join the discord!

https://youtu.be/9dppKr2r2uQ?si=lm8ZWY7YbAW03ON-

Anyone on a Magic Leap 1 able to successfully export a sketch or a 3D model in gltf or tilt file format from Figmin XR? The app tells me I was able to export a test sketch I made but I have no idea where the file got saved. Any help on this is appreciated!

The notion of bricking the device due to, 'not being proud of it'/'it not being what was intended', feels like a strong possibility to me.

Maybe, and I take this with a grain if salt, and so should you… But maybe Magic Leap, Inc. Is trying to tell a story this way, and the bricking of Magic Leap's first-generation device happens to be a part of it.

Rony Abovitz definitely has hinted at the possibility of this being the case both through his post about The Prestige, and about Project Phoenix, which does not seem completely to do with Magic Leap, but seems partially the case, to me, at least.

Sources:

• "Every great magic trick consists of three parts or acts"

• Working in stealth mode on something new :-)

That's probably not the case 😂 but I feel like if anything I think this might be the case with/ Magic Leap, Inc., at least… I hope it is it could be, being the superfan that I am. FULL DISCLAIMER: If this is true OR false, it's just a fan theory. But hopefully, it has some truth sprinkled into it. So take it with a grain of salt.a grain of salt.

Well, title says it all.

I have The Lab connected to my ML1 from a Win10 VM in VMWare Player.

I like to play around with the headsets features and maybe fiddle with some of the projects found on github.

It can be tethered, i have no need to (read: I can't) sign apps with a Developer Certificate.

Do I understand that Zero Interation works together with Unity?

Can you run pure Lumin SDK apps? (without Unity?)

What version of Unity offers the best compatibility? The one was current when UnityTemplate-0.24.2 was created? (2020.1.x)

(The readme in UnityTemplate-0.24.2.zip states that a DevCert is needed. Is a cert always needed, even for Zero Iteration?)

Cheers

Hi,

I started The Lab on Windows for the first time in a while and, just like the headset, it asked me to re-authenticate by logging in to id.magicleap.com.

I tried if I would be able to continue to run The Lab without logging in, maybe with the internet disconnected, and... you can't.

The Lab is the entry point for all the development tools and, most important for me, the Device Stream which lets others see on your computer monitor exactly what you see through the headset.

I hope that the mechanism with which the Lab decides is the same as the headset: It looks for an internet connection first.

I asked ML support and the chat person said it might work. But no garantee obviously.

Might be a good idea to run The Lab now (or download and install it if you have not: https://ml1-developer.magicleap.com/downloads/lab), login and then keep it disconnected from the internet some how.

I tried just blocking C:\Users\You\MagicLeap\TheLab\the_lab.exe in the Windows firewall, but that was not enough. The Lab still was able to do update checks and more.

There is also an mldb.exe that runs from C:\Users\You\MagicLeap\TheLab\plugins\ and unfortunatly 3000 more .exe in there (not kidding)

If you're serious about preserving all the development software (and it is all quite impressive and nicely made, I have to admit) the best thing to do is to install it all in a Win10 VM in VirtualBox and archive that.
It would be much easier to control the network connectivity from a VM.