Hey y’all, so I recently bought a watercolor picture of 2 people. I was under the impression that it would be hand painted but when I got the picture back it was digital and it looked like the seller took the photo I sent an overlayed a watercolor filter. Even though I told him I wanted different faces but the same pose. I thought I was clear, and I want to ask for a refund but I’m worried I won’t get it. If you want I can give more details plus shop name (I’m not sure if I’m allowed to say the name here so I won’t). Thanks y’all

Hello, Etsy buyer here, looking for advice. I ordered a custom vanity from Etsy. I waited a very long time for it to arrive, thrwe weeks longer than the seller thought as he injured his foot. This delayed our house remodel as the final inspection can't happen until the vanity is installed. However, we (seller and I) have had good communication. So, I got the vanity today and it was delivered upside down. Frankly, there was no bubble wrap or anything around the sides so, even right side up, it's not surprising it was damaged. I didn't see damage on the outside so I only took a photo of how the box was upside down. I opened the box and there's a dented corner and two loose feet. This is a $2,480 item. I'm bummed. Seller says we should file an insurance claim. And has offered to repair it. Trouble is, I don't want to wait while the vanity is shipped back to him for a repair and then back to me. My contractor was hoping to install it in early January so we can wrap up the project! I don't know what to do. It's still functional and beautiful oak, but it does have a damaged corner and that's not my fault. The seller also said that this fast shipping isn't as careful... but he delayed so long, it's not like my contractor is even working this coming week so I obviously would have preferred slower but safer shipping... or how about some bubble wrap? I will send him photos and videos of the damage. I haven't unwrapped the whole vanity so I'm not even sure if there's more damage yet.

So I ordered a necklace for my significant other cause the sellers page said it would be shipping from new Jersey and that's where I live. So I get a tracking number saying the package was received at distribution center in US, a few hours later I get an email from ups saying that I have a package coming from Istanbul Turkey via shipintegra (the same shipping service that was used in the other tracking number. So I waited for more updates and the one is saying it's on the way from Turkey yet the other one says it's processing at facility in Lakewood. Can somebody please tell me wtf is going on here!?

Hey all. I make fun t-shirts and posters and kitschy stuff. I have a particular t-shirt that is a great seller and went on a bit of a tear this season. All of the reviews I have received so far have been 5 stars with one 4 star because the customer thought the sizing was wrong. Most of these reviews mention the great quality of the shirt itself and the print.

I had a customer message me earlier today with a very rude message saying she wanted to return this because the quality of the product was awful and I should be embarrassed of myself (who tf says stuff like that to another human?) she sent a picture along with the message and, honestly, it looked fine to me. I didn't see any flaws or mistakes from the picture.

Typically, I will bend over backward for a customer. If a mistake goes out or a customer has a bad experience for whatever reason I will normally do whatever it takes to make ir right, whether its sending them a replacement or refunding them shipping or whatever. But this person had me rubbed the wrong way right from the start.

I have a no return policy but I messaged her right back and said I was sorry to hear that and frankly surprised as this item gets great reviews from other customers. But I would make an exception to my no return policy for her if she is willing to pay return shipping. It's one t-shirt and she's located less than 200 miles from me so it would be pretty cheap to send in the mail.

She responded to that by saying if I pay for return shipping she will leave me a good review. But if she pays for it she will leave a 1-star review.

Ok so typically, like socially, I would go off on a person like this. But I'm trying to keep my professional face on. I have a draft of a message typed up saying.. "Upon further consideration I am going to stick to my no return policy. Please leave your honest review. I think the 20ish 5-star reviews on that product this month will speak for themselves"

I think I might be just venting a bit here but wanted fellow sellers takes on this. How would you respond to this person? Am I being too sensitive?

I’m looking to buy a travel map to use at art in my home.

If you search for cork travel world map- you’ll get an idea.

Even with the “US” only I am only finding options that ship from overseas (this is frustrating).

I’m wanting to work with an artist to create what I am looking for.

The shops I do see use multiple fonts and multiple sizes- which is pretty basic when it comes to design rules.

Any leads or suggestions?

I'm looking for some large tapestry or wall art and have run into issues finding legitimate artists to buy from! I've spent a lot of time browsing Etsy and other shop websites and I follow a lot of artists on SNS as well. But tapestries/wall hangings are so flooded with AI slop and outright stolen (and shoddily photoshoped) artwork that I'm a bit at my wits end.

I particularly love the look of drawn tapestry window scenes. The standard fantasy forest windows, hobbit house portals, japanese shoji garden scenes, those sorts!

IRL photo examples of the perspective/scene types I mean: https://www.tumblr.com/vyeldump/770515113260236800/window-scenes?source=share

so like many people this time of year, i think i’m a victim of a drop shipper..

i ordered a “custom” item off etsy end of november, it was marked as shipped early december and been in pre-transit since.

the tracking provided is invalid, which led me to do some investigating into what was happening. i read about “drop shipping” and i’m pretty sure this is what is happening.

i opened a case with etsy and they’re processing my refund (takes 5 days for card refund) and the shop is now closed.

so my question is, and this is very optimistic of me, is there a chance it’ll still arrive?

for recap - the item was “shipped” (or label created) on the 7/12 and the shop closed 18/12.

Ordered what I thought was a beautifully embroidered Taylor Swift cardigan from a small shop in the UK.

Seller turns out to be a Chinese store pretending to be a small London business.

My item never came because they used Cainiao and some random delivery service called PiggyShip, tried to blame me on providing an “incorrect address” when actually I think it was that some dude in his car couldn’t get into my gated community. I can’t even find the package even though it says it’s nearby. Tried to negotiate a fast reship because this is a gift for my best friend of 25 years I get to see once a year and I see her the day after Christmas.

When I called them out and opened a case they refunded me, but I’m so disgusted and disappointed. I’ve never experienced this on Etsy before and I’m a frequent buyer.

I want to report this shop for lying about being a small London business. Can’t find how to in the app. Any tips?

I ordered an item from a shop on November 22nd and it’s not in my options as purchased but still asking me to review it. I did not receive this item yet and I did not receive a refund. The shop never reached out to me about an issue. And when I go to find the shop it doesn’t show up anymore. What now?

So a couple days ago I posted about a poster I got with no frame even though the listing had ‘framed’ in the title. Attached is the post:

https://www.reddit.com/r/Etsy/s/vWYOhNjEFR

Mostly everyone recommended to me to file a case. Well I finally got update today after waiting 3 days for the rep to reply back to me. I attached a screenshot of the chat history.

https://imgur.com/a/LOiw0IT

I tried to emphasize to her that there was inconsistencies between the listing and what I received, but the case was still closed. I’m not even sure what she meant at the end as the excuse to close the case.

Thanks!

Edit: Thank you to u/wartortlechortle. I was able to get a refund for the item through the online chat.

Everytime I try and load in my favorites it won’t load it says “Hmm. Something went wrong. There was a problem loading your collections. Please try again.” How do I get this resolved? I can only see very few of my favorites and not the full lists.

I bought a gift for a friend at the beginning of this month for a friend, it was a lil pricey but the seller had a load of good reviews and pictures so I thought it was worth it, I went to check on the tracking today but the link was invalid and the shop is now closed / deleted.

I have tried to open a case with Etsy to get a refund but have to wait 48 hours, is there anything else I can do?

What service are sellers using when they have art printed and shipped to the customer by another company / 3rd party shortly after the buyer orders ?

so about a week ago, i purchased something from a seller on etsy as a christmas gift for my friend. it was expensive. i went to go check on the shipping and realized it hasn’t been shipped yet, so i clicked on the seller’s account and it said “sorry, this item and shop are currently unavailable” and it also said the shop is closed.

i don’t know what to do :( can i get my money back? if so, how? i was really looking forward to that gift, im so bummed out.

Hi. I’m not sure what to do. I bought a canvas off a someone. It was supposed to get here the 13th, I was hounding the seller because they were telling me absolutely nothing. Yesterday they explained to me after I asked for a refund- that the first order was lost and my second should be here around the 23rd. This piece was supposed to go to Mexico on the 18th. The seller said he will not refund due to sending two pieces out. I also asked for return postage, they said no. Do I call my bank? Any advice?

I am new not only to Etsy, but also new to the US. So the issue of postal shipments is very confusing for me. The question is, I want to sell stickers and other stationery on Etsy, I have read a lot of topics and want to clarify some details. I plan to use a thermal printer for labels and if I need to send 1-5 stickers in a thick postal envelope, can I use a regular postal blue box on my street or should I take it to a USPS office? And if I send, say, notepads, then I should do this not through USPS but through UPS, right? I apologize if my questions are stupid, I'm just trying to figure it out and would appreciate any advice.

Etsy tells me "you’ll need to upload a legal document (like a government-issued ID) confirming your identity" so I uploaded a picture of my passport. It was submitted on December 11 but it has not yet been accepted or rejected. etsy says the passport will be reviewed in 2-5 days, its been 9 days since and reuploading a picture of my passport isn't helping no idea what to do please help me

I brought a camera to take next year 2025 to take pictures for the stray kids concert but the problem is that I brought it and it was very good condition but it was very hard to open and it was very expensive

I placed an order on Etsy for a custom item (ornament) on Dec. 12th with estimated delivery date of Dec. 21-30. And yes, I understand it will arrive after the holidays but I fell in love with the custom item. It says “order confirmed” but on my order/receipt timeline thing, under the est. delivery date, (where it says: confirmed — shipped — out for delivery — delivered), all of the options are still gray where as my other orders have highlighted yellow/green through the process (not sure how else to describe).

With this order, I got past the point of confirming the proof / mock up with the seller who sent the mock up image thru Etsy messages.

Earlier this week I noticed that it said tthe “shop appears closed”. (I was periodically checking back to see if the status of my orders changed, especially with the holidays coming up). Ever since the shop ‘closed’ I have been trying to do research as I haven’t used Etsy in a long time and I don’t know what all of this means. I can’t send any messages to the seller either. This sellers shop has / had very positive & high reviews & if it was a scam, I don’t understand why they would bother sending me a mock up with my custom item / image. Especially since my payment went through when I placed the order.

I tried looking up the shop & the name of the seller / contact I had messaged thru Etsy to confirm the mock up. But the only thing that ever shows up is direct links to the Etsy shop (which is “closed”).

I just came across this sub the other day so I hope this post is allowed because when reading the sub FAQ, it seemed to mostly discuss opening a claim for a refund, but I would prefer not to jump right to the Etsy claims thing as I really really want to receive the item… that would only be a last resort (and I think I would have to wait until after the final est. delivery date anyways).

So now I’m debating - I am unsure if it is worth looking into similar/alternative options to purchase right now as I have no clue how this works and/or if I will receive the current item or not (or if I would even receive a refund).

Additional info: I have had an Etsy account for a while now, but recently just started using it more frequently again so, I’m still learning (if you couldn’t tell lol). I also ordered 2 other items on Etsy this month (from different shops) and one has arrived and the other says it has shipped & almost here, so I don’t think there is an issue with my shipping info or anything? I had no clue that shops closing was even a thing..

Based on others knowledge or experiences, I am wondering:

• Will my order ever ship? At this point, CAN an order even ship? (Is the seller still able to process & ship out the item?)
• Is there any possible way to contact the seller?
• How do I know if the seller closed on their own, temporarily, to catch up on orders, OR if Etsy closed the shop?

Any advice or information is appreciated as I have absolutely no clue what’s going on or what to expect :(

Has this happened to somebody?

I have been waiting and I am new in Etsy and I am really interested in this site, hope somebody can help me..

I’m purchasing a gift for a friend and I messaged the seller to tell them it’s not for Christmas so there’s no rush but i’m buying it now and she said that’s fine. however i went to checkout and why is shipping almost the exact price of the item? it’s a US based shop going to a US address. Anyone know why this would be so expensive?

I ordered a sweatshirt from an etsy shop on November 25th. It was coming from Australia and I live in the US, so I wasn't paying super close attention to it since it'd have go through customs etc. I received it with no issues a few days ago.

I received an email from the seller yesterday saying that Etsy had shut down their shop for no reason. As a result, they weren't paid for their product. They asked me to file a case on the item once I received it and PayPal them the money once I got the full refund. (For reference, I did check for their store on etsy and it says that they aren't currently selling).

I'm not sure how this would work. How would I get a refund on an item I've already received? Wouldn't the case go back to the seller to review? How would that work if their store is down? Also, the sweatshirt was bought at 60% off and the seller in their email had it listed at its original price. Idk, that sketched me out a tiny bit.

I'm uncertain what to do. I have the item and there's nothing wrong with it. I wanna make sure the guy gets paid. If anyone has more knowledge on this type of situation, it would be much appreciated!

Fiz uma compra no Etsy e já chegou no Brasil, mas está preso no Custom Clearence há 1 semana. Estou com medo de precisar pagar algum imposto e não receber nenhum aviso. No aplicativo dos correios não consta esse envio no meu cpf. Alguém sabe como posso conseguir esse código de rastreio? Ou tem alguma dica do que posso fazer?

Hello, my 7yo daughter has expressed in “interest” in starting a business. I figured I could start her an Etsy page selling something in order to teach her about customer service, getting orders out on time, profits and all the work associated with doing this.

I’ve run an Etsy store before as a woodworker so I know a bit about how it works, I’m looking for good ideas of something she could sell.

I know she’s not going to be making $1,000s here just looking to get her started started with all the things she needs to think about with a business but something fun so it keeps her interested.

Thanks!!

Hi so I am in a sort of weird situation and am very confused with what happened here. I ordered my package from an etsy shop on Dec 11th and it was shipped out pretty quickly on Dec 12. Keep in mind I am im Arizona and the shop is located in London, England. Pretty quickly this past Monday Dec 16th, USPS tracking says it was delivered in the parcel lockers. Im like cool it got here waaay faster then expected. Here is were the problem starts tho. My apartment complex has amazon lockers that usps sometimes delivers to. When we receive a package we get a code sent to our phone to open the locker. I never receive said code. I went to my apartment manager and asked them about it. They look it up and say there was no package delivered to my apartment. Ok weird. But i am still optimistic. They say to contact amazon support. I do, give them all my info. They also say no package was delivered for my apartment. At this point I am annoyed bc that means that they could’ve selected the wrong address. I contact USPS. I wait 30 minutes for an automated system to set up a case for me. I keep calling amazon and checking in with my apartment manager on Tuesday and also I contact Etsy and open a case bc even tho usually they make you go through the seller, it said seller wasn’t available so i got to make a case through Etsy. My only option was to get a refund, which is great but I also feel bad bc im still optimistic that it was a shipping mistake and i feel like im taking from a small business. But Etsy issues me my refund right away. But at this point, tuesday, there is no way to contact the seller to message them about the situation. I still have no luck locating the package wed and thurs. Finally today I am told by USPS that the tracking # I provided them was not correct. The package was delivered in the same city but a completely different address. Also remember when I said it shipped from London, England Dec 12, the usps tracking says it was shipped from Denver CO on Dec 11th. I am just confused at this point. Does this mean i still may receive my package? I got my refund already so I feel that is unfair to the seller. But also the seller’s shop no longer exists. Like when i click on it, there is nothing there. In the seller comments, they also left their instagram but the instagram doesn’t exist either. I dont want to jump the gun and say it was a possible scam that i avoided bc i got a refund but it is still weird. And i am still wondering if i will get my package. Bc if it is not a scam, then that means my package is out there somewhere, and i just want my tracking # bc this is a christmas gift. But there is literally no way to contact the seller for the correct tracking # or if i do receive package, i still want to be able to pay back the seller for their work.

Sorry for the long message, i just needed to rant and wanted to see if anyone else has had this same situation.

TL/DR: Etsy Seller provided wrong tracking# so package said it was delivered when it wasnt. Went to go contact seller, and shop no longer exists. What do i do now?

Am I going mad? This week, I've made two separate purchases on Etsy, but I haven't received any confirmation emails like I usually do when shopping online. I thought Etsy always sends these emails after a purchase, but now I'm starting to doubt myself and wonder if I've ever received one. Can anyone clarify this for me? It just feels odd not having that confirmation email, while I can check my "purchases" on Etsy, it still feels incomplete without the email!

Hello there,

I entered the right address. I can see it on my order. I see the correct shipping address on the order.

And yet, the tracking updates posted as delivered in AN ENTIRELY DIFFERENT COUNTRY on the 18th.

I immediately messaged the seller. They said they'll look into it.

It's been two days, and I've sent two more messages that they haven't responded to.

This was an EXPENSIVE product.

I don't see how it's possible that my receipt shows my correct shipping address and that the tracking info even says, "shipping to (correct address)" but on December 18th it says, "delivered :D to (wrong country".

So, is the seller able to correct this and what can I reasonably expect them to do in what time period?

I am HARD PRESSED to low rate a small business shop but I'm so irate that I can't get a response from them that I'm about ready to open a case with Etsy and 1 star the **** out of them. I just want communication on this.

I don't have the spare cash to be lost on this product AND I needed it by a certain date that has come and gone.

TemirogluGold. Is the seller in just wondering if anyone has personal experience or know they are legitimate. I’m looking at a necklace that’s 24k gold and has a stone wondering if everything is as stated.

Hi, I'm new on Etsy, I started to search for information about how to create the store, etc. But now I'm tired of the gurus on YouTube, I think those gurus aren't telling the truth and they are just saying things like “my secret or the secret” “I made thousands a month with this simple trick” “this product guarantees you sales” plus those exaggerated expressions like 😱😳🤫 for the clicks. On every video is an affiliated link and on the video appears the banner “includes paid promotion” plus the “courses” 🤦🏻‍♂️. The popular ones are Cassy Johnson, C.U.Online, heatherstudio, taylorpod, simplyshawna, and Alek, is there any real YouTuber who I can trust about Etsy? Or which ones I need to avoid and unsubscribe?

Hi, I just opened my Etsy shop 3 days ago. I know it's very soon to expect sales, especially with only 4 products, but I wanted to know if my stats seem normal or if there's something wrong with my products.

My stats are:

Total views: 213
Total visits: 126

Orders: 0
Revenue: €0

No ads

Any constructive feedback is more than welcome! :) I've attached my Etsy shop link: https://www.etsy.com/es/shop/VisualizeitStudio?ref=l2-about-shopname&from_page=listing

Thank you so much! <3"