I have been selling vintage clothing items on Etsy for 8-9 years and don’t recall having this issue more than a couple times over the years. I have had 4-5 sales over the past couple months where someone buys a youth shirt and then messages and says they thought it was an adult size shirt. I have also had a couple that got to the buyer before they realized it.

All of my listings have the size in the title as well as at the top of the description. Plus pictures of the size tag. I also sell on other marketplaces and have not had this issue on those, just Etsy.

Is anyone else experiencing this?

I bought a lingerie set from Etsy. The model in the picture wore a matching lingerie - body, gartered thing, a pair of gloves, and stockings. The description says it is a lingerie set but the description had no details on what the set included. So I assumed it included the whole set the model was wearing. It usually does for my other lingerie orders.

My package arrives and it was only the body and the stockings. I messaged the seller regarding the missing gloves. The seller says it is not included unless the listing specifies because the set included ONLY the body and gartered thong - the stockings were sent as a gift.

Was I right to feel like this was misleading?

Before ya'll start lecturing me on how fee refunds work - I'm aware. I've been selling on Etsy for 5 years now.

But sometimes when I cancel my orders - I see that the listing fee is not refunded back. The listing isn't expired either.

Anyone else experience this?

I've noticed that ever since they changed the layout of the listings page I haven't been able to edit my thumbnails. I keep pressing edit..Done..Apply. Nothing. Won't change. I've done it over and over and just am confused as to what I'm missing. Any help would be great. Thank you.

Asking because I just reopened my shop after having it on vacation mode for almost 2 years and a couple sales have already trickled in since! I'm pretty much revamping everything and working on a ton of new products, and I'm kind of just interested in how the landscape has changed since I was last selling. For digital sellers, how are your sales looking lately? What is the average price of your products? Are you still happy with Etsy or looking to move away from it?

Got a leather item. Doesnt look likr the picture shown.

She gave address for return.

Do i have to do anything through etsy to mark it for return?

I used etsy around 14 years back bought some goods. Quality was superior to the few items i bought.

After ordering a few items now i realize they arent showing aspects of the goods in the pictures. I now need to make sure and ask tons of questions. Even the leather was much thicker then. Today all of them are so thin. Like 2mm

I heard that Etsy has been flooded with resellers. I just got a gift card for my birthday for Etsy and and I want to use it for a real artist/artisan shop. How can you tell which ones are legit? I we appreciate any advice or recommendations for particular shops.

I always include size information when I create a listing and I see this info under "Item Details" when I view my Etsy shop using a browser but it is absent in the app. Is this just me/Is my app buggy?

Hi everyone,

I’m a stay-at-home mom considering starting an Etsy shop selling personalized fridge magnets. I’ve noticed a lot of similar stores and would love some advice, guidance, or opinions from experienced sellers in this space.

A few questions I have: 1. Is now a good time to start a personalized fridge magnet business in the UK? 2. If yes, where should I begin? 3. What essential tools and equipment would I need to get started? Any specific specs you recommend? 4. Besides Etsy, I’m also considering Shopify and selling at local weekend markets. Do you think this is a good approach?

I’d really appreciate any insights or suggestions! Thankyou very much. Hope to get some guidance

Hi Everyone,

Finally have an update on my case related to the antique chairs I purchased that arrived damaged.

Etsy replied today authorizing a full refund for the items. However, they said, and I quote,

"[insert sellers name] if you’d like for the order to be returned for your inventory, you'll need to purchase postage directly from the website of your preferred shipper. Once purchased, please add the shipping label as a JPEG or picture file attachment to the case, and type the tracking number for the return in your case log comment."

Per my original post, my end goal here was not to receive a full refund, but a lesser sum to cover the cost of fixing the damages incurred during shipping. I have a number of questions I'm hoping the collective knowledge here can assist me with:

1. Is the case now done? I replied back thanking Etsy for the reply but mentioning what my true ideal state resolution would be, and to ask if they can consider it as an alternative to a full refund.
2. The seller has already said he's going to send someone to my house to pick up the items like, immediately. He uses someone on uShip that is based in my home state (the same person that delivered the chairs to me). Given that I have not closed the case, can he actually do this?
3. The language used by Etsy, to me at least, implies that the seller will send me a label to ship the items back, not that he can send a shipper to my house to collect the items. Is that a fair understanding?

Hopefully now that my case has officially been looked at I'll hear back from Etsy sooner rather than later (they gave a cut-off date of Feb 5).

My main concern here is whether I have to return the chairs to the seller if he does send someone to my house before Etsy replies to my reply. He keeps claiming he's "on the phone with Etsy" and they gave him authorization to do so, but he offers no proof. If the only resolution Etsy offers me is full refund and I absolutely must return the chairs, wherein the refund is contingent on their return, I could still decide to just say screw it and keep them and forego the refund, right?

So, I just want to make sure I can tell the sellers shipper off while the case is still technically open.

Etsy fails to verify my business, despite having all the documents in order and having it verified on Payoneer.

I sent them a support ticket 12 days ago and still nothing from them. I reached out to live chat on Wednesday of last week and they said "it was elevated" and that I would hear from them. Still nothing. Are they this bad/slow with their customer support? Has anyone else had this issue? Any help is appreciated thank you.

I purchased a vintage item from a seller on Etsy. They sent it out and it’s lovely. They have since messaged me that they found out it was a vintage item that belonged to their grandmother and offered to buy it back if I don’t need it anymore. The item is the sort that could be a heirloom. But also concerned this is some strange scam.

Hi! I’ve been trying to buy a rather costly ring for my girlfriend for Valentine’s day and after around 24 hours, it said my payment failed to process and that my order was cancelled (even though I saw that the charge went through on my card). Wonderful. I spoke to the seller and he said to try purchasing again. I tried to and got a notice that my account was s*spended (to avoid the auto moderator). GREAT. I then reordered under a different account and about a half hour after getting the Payment processing email, I got 3 emails saying “Your purchase was successful: Woohoo! Your order is confirmed. [Seller] will start working on this right away. We'll email you as soon as it ships.” I checked in the app, and it said my payment was still processing. I contacted support and they said my order WAS confirmed but the payment is also still processing? WTF is going on? This is my first time using Etsy so I didn’t know what to expect. I clarified to the support agent that my billing and shipping address are different because I’m a college student, which is the only thing I could think of causing an issue. Help. This platform is so complicated for no reason.

Hi zusammen,

ich bin relativ neu auf Etsy und möchte dort in naher Zukunft digitale Produkte verkaufen. Nun stelle ich mir die Frage, ob Etsy automatisch steuerlich korrekte Rechnungen für die Kunden erstellt und ich sie dann korrekt in meinem Buchhaltungssystem hochladen kann.

Die Frage habe ich mir gestellt, als ich selber ein Produkt bei Etsy kaufen wollte und mir aufgefallen ist, dass ich nirgendwo meine Steuernummer (NIF, da ich in Spanien ansässig bin) angeben muss, was ja etwas seltsam ist. Danach habe ich im Internet recherchiert, aber irgendwie keine richtige Antworten gefunden.

Danke für alle antworten.

Feeling down tonight. I’ve put so much work into our small business and we were doing so well. Since we opened our store in the summer we have just over 250 sales. We are based in Canada but I’d say about 80% of our sales are from the United States. It’s so frustrating that this economic war has nothing to do with general population has such a big effect on us. 😕

Hello! I ordered some jewelry and pins from a popular, well-reviewed shop on Etsy on January 24th. The seller is based in Canada and I am in the US. The seller created a label with Chit Chats the day after I placed my order, then the tracking said "awaiting item" for four days. The order was then dropped at a Chit Chats facility before being transferred to another shipping partner, YunExpress. The next day, it was transferred to yet another partner, OSM Worldwide, who currently holds the package with the last update being on February 1st.

I was confused about all the transfers and started to look into what might be going on, and then found out about the huge dropshipping issue on Etsy and looked up some of the items from the shop with reverse image search. Sure enough some of the photos on the listings are exact matches for products on Shein and Aliexpress.

My question is how do I know if my seller's photos were stolen, or if she is using photos from Shein and dropshipping? Why would the package be transferred to YunExpress after being dropped at a Chit Chats in Canada? I don't want to hurt the seller if she is not dropshipping/had her photos stolen, but I definitely want to support individuals, not Shein or Aliexpress.

Is now a bad time to start an Etsy shop, given the current situation in our country? In other words, how are sales?

I ordered shoes for my wedding on Jan 22. Seller marked them as shipped Jan 28. Yesterday they reached out asking for a phone number which I provided and asked for a tracking number since it wasn’t showing on the order. They assured me it had shipped even though there’s no tracking information. There’s a bit of a language barrier (I’m in Canada, they’re in Greece) but it read like they shipped it but the post office takes 1-2 business days to provide a tracking number. Today they sent me a receipt for postage (dated today lol) and a photo of the tracking receipt with my address. Both my street address and postal code are wrong. A “C” instead of a “G” and a “A” instead of a “4” respectively. The shipping address in my Etsy account is correct. This is a computer receipt so it’s typed wrong, not an issue of subjective handwriting. Since it was marked as shipped last week, it says it should arrive Feb 4-11” which I doubt as it was only dropped off today. What are the odds it arrives? I’m nervous because it’s wedding shoes, so if I need to order a different pair I need to do it sooner rather than later.

[Etsy] What are people using as 3rd party mailing list management for collecting emails and sending out newsletters or emails about new product launches?

Just sense checking this, I'm 99% this is the case, and you need to use a 3rd party list management or email list solution ...

UPDATE: Confirmed correct in comments :)

It’s been months since I first started trying to set up my Etsy shop, I kept running into this issue where I would get stuck at the ‘approve set up fee’ step, and I would get stuck on a loading screen after clicking approve. I’ve spoken to customer services who say the same things every time when none of it is working. I’ve tried again today and it’s still happening. I can’t set up a shop and customer service don’t seem to know what’s happening. I’ve tried using different browsers, tried using different devices, tried using a different card, ensured the details are the same as my account bla bla bla, I’m not using any blockers or VPN, all my details match, I’ve tried typing them in manually instead of auto fill, nothing. Still stuck on a loading screen. Has anyone had this problem and actually fixed it?

Hey everyone, I’m in the process of opening my Etsy shop, but my ID verification with Persona has been stuck for over a week now. I haven’t received any updates, and I’m not sure if this delay is normal. Has anyone else experienced this?

Should I contact Etsy support, or is there something else I can do to speed things up? Any advice would be appreciated! Thanks in advance.

I’ve been struggling trying to print labels from Etsy to Rollo printer. I read somewhere that Etsy doesn’t support Rollo but people have found a way to print labels from Etsy. Can anyone help? Thanks in advance!

Ok so on Etsy I messaged a seller on Etsy that lives in Poland to paint a 1/4th scale statue figure of Darth Talon for my mini star wars collection I have going on and this is actually the first time I purchase something from Poland and I am antsy, anxious and a bit frustrated. The figure did depart from Poland so Idk how long my package will arrive in Florida which is where I live. I ordered the figure on the 24th of January so Idk if my package will arrive today on Monday Feb 3rd 2025 or Feb the 7th 2025 this Friday.

And the USPS tracking says Origin Post is preparing shipment

Well after having some problems vinculating a debit card, I've finally created my shop. I'm really excited about it, but also since I'm starting at 0% I'm not sure what should I expect and how should I continue growing. I'll keep making content that's for sure. What did you do when you 1st started?

I know this is all recent and information is pretty sparse about the logistics behind the new Trump tariffs, but as a Canadian seller sending 80% of my orders to the US this is keeping me up at night.

How do tariffs work in other countries when it is a business from outside the country sending direct to the end consumer? Does the buyer have to pay them when they take receipt of the package? Is this going to be a surprise charge for my customers? I can only imagine the barrage of one-star reviews that will follow. :(

Update: Apparently, I didn't phrase this well, because some people seem to think I want a full refund and the product - I don't. What I wanted was accountability & an offer to at least try to fix a mistake that has caused me frustration and my gift-recipient disappointment. I had it in my head that the seller should have just done those things, but in the end I had to tell her that I wanted a discount. Which she gave me. So I'm as happy with the situation as I can be given that I can't undo the delay & all. I literally just asked for a $10 discount, so I don't think that's unreasonable at all. And I got an apology, which I didn't even realize was my main source of frustration until I got it.
So a note to any sellers - even if you think the customer is a PITA, maybe just try apologizing if they're disappointed in your work. Looking back now, if I'd gotten an apology sooner, I'm not sure I would have even raised the issue about a discount.

Hi, I'm trying to figure out if I'm being unreasonable here?
I ordered a custom-made beaded watch band in November as a Christmas present. It arrived, looks gorgeous, but it won't attach to the watch on one end. Three people tried & it's just will not attach. So I contacted the seller to get it fixed. This is when everything really started going downhill.

First, she gave me an address to ship it back to (since I no longer had the packaging at this point), but didn't offer to pay the return shipping cost. I figured I'd already sunk enough money into it at this point & I was going to the UPS store for another package anyway, so I paid to send it. Whatever.
It's been a while, so I contacted her to see if she'd received the item & was working on it. Turns out, delivery was refused on her end (she says it wasn't her, but I don't understand who else refused it? Again, whatever, moving on). So now it's sitting at my UPS store and I have to go pick it up. No idea why they didn't return it to my address or even contact me to say it was returned, but I don't blame the seller for that part.
Anyway, I let her know what happened and this time she did send me a prepaid shipping label to send it back. But it's through the post office. So now I have to go to the UPS store to pick it up, re-label it, and take it to the post office to send it to her.

Here's where the disagreement really is - she offered to pay me the shipping charge, refund my purchase, and be done with it all. But I still want the product I ordered. I just want it to work.

So she's willing to fix the band and send it back, but she hasn't offered any sort of discount or refund other than the amount I spent at the UPS store.
I know she put time & effort into making a custom product, and I normally wouldn't devalue that (I did choose to pay the original cost), but shouldn't I be compensated for all of the time & effort I've had to spend to fix her mistake in not checking that it worked before she sent it? Not to mention it being ridiculously late as a Christmas present at this point?

TLDR: I bought a custom watch band that didn't work on arrival. Am I entitled to a discount for all the effort I've had to put into getting it fixed?

Does Etsy ever explain why they lock a person out of their account? I have a personal and a business account on Etsy. I was locked out of both with no warning or explanation. Today I receive an email from Etsy stating that they were unable to bill me for my listing fees. All of a sudden, I'm able to access my business account - surprise surprise... they wanted their money. I'm still not able to access my personal account and I've never received any explanation. Just wondering what experiences others have had.

So ill put this situation in order

- I bought a necklace from a seller (they have 350+ sells) (they have good reviews and review pics so they seemed trust worthy) (bought on jan 7)

- The product is international shipping "Shipping through Etsy as in buying the label (which is from USPS) on Etsy and when you purchase the usps label on Etsy" is what the seller said to me. and that they use global postal shipping tracking which is what Etsy gave them.

- I put the tracking number that the seller gave me in 3 different tracking websites. it says 'delivered in 2 days'. It says it was shipped from where the seller's location and delivered to the same state as the seller, but different city. (last updated on Jan 11)

- So then I find that very strange, because on Etsy, the tracking updated on Jan 14.

- I asked the seller about this and they said the tracking takes a while to update when it is being transported to a different country etc. The seller tells me to wait 2 weeks and it could arrive.

- I contact etsy support because the tracking number not updating anywhere else besides on etsy. i feel that it is very strange, and it never happened to me with other international orders. Etsy gives me an instant refund. I ask etsy why a refund was given when I put that I still want the item. They said its because the tracking could be fake since it shows delivered on the other tracking sites.

- I contact the seller and they wrote, "Mine says disbatched out of the US and it usually doesn’t update from there once it arrives at the destination country which can take 1-3 weeks"

Im just unsure because I then assumed the seller somehow edited the tracking on etsy, because how is it updating on Etsy but not on 3 other tracking sites?

SIDE NOTE: they seller also changed their city... they are still in the same state but different city. is it common to change locations?