I am getting this error whenever I type in a search. A little window pops up: "Invalid response from the server." Like any and every term. I cleared my browser cache, didn't help. It is happening only in Chrome. Unable to perform any searches. Thanks for any tips. I took a screenshot but I can't seem to add an image here.

Hey guys i need assistance i've been working on facebook to drive sales and it works for me!

i just wanna know if i can do the same to promote my shop.

thanks for taking your time reading this

I just a twitter post this morning talking about this and I wanted to come here to double check if this is actually true. Basically, somebody left a glowing review saying they bought some pins and loved them so much they took them everywhere with them but only left a four star review, presumably intended to be a positive review. So the problem was that they said it might as well have been a negative review because anything less than five stars hurts sellers and personally I was actually so furious at the idea because clearly, most people would consider four stars good, so the website is almost tricking people regarding how their review is actually going to be interpreted and also the sellers are being somehow penalized for receiving what should be a positive for them. If this is true then the five star system is basically worthless and might as well be replaced with a simple binary. Sorry, I know this was a huge rant, but this sort of thing is such a big pet peeve of mine.

Hi everyone. I hope I'm posting this question correctly. I am thinking of purchasing jewelry from this shop silly shiny diamonds. It seems legit to me due to the amount of sales and reviews with photos. I did fine the dame shop under the same name online. I am worried about making such a big purchase. Any thoughts? Should I purchase from the Etsy shop or their website?

So I crocheted a security blanket and gave it to a new mom-to-be and she loved it! I was told by a few people that they thought I could make more and sell them.

After that point, I posted to r/crochet to get some advice about if/how I could go about that and I was pointed towards Etsy.

So I have come here to ask for advice on what sellers here think about that. Would it be profitable and if so, how much should I sell for? Any additional advice is helpful!

Also, some info about the blanket. It took me about 5 hrs. It was the first I've ever done so I do believe that I could do it faster.

Here is a link to the post on r/crochet for pictures.

I’m mailing them in 6x8 cardboard mailers and they weigh about 3 oz max. How much postage should I pay and how do I add tracking/should I add tracking?

I could print out their shipping label but it’s $4 shipping just for some extra cardboard sealer!

I know I can put a forever stamp or two on it and mail it but there would be no tracking on that. I also have a Shopify account that asks for tracking number when I’m trying to fulfill an order. Do customers want tracking on postcards/small prints?

I’m new to this so all advice is appreciated :-)

A seller sent me an item I refunded. Is there any way I can ask to keep it? I decided to tell them and had offered to return it but now I want to keep it for a friend.

I have ordered a sticker and 3 pre-order pins from a shop and they still haven't shipped my sticker that showed in stock and NOT a preorder when I bought it 2/12/24. I have communicated with them as shown below:

Hey I order a peeker a month ago and it hasn't shipped yet. I'm just wondering when that's going to ship

Date:

Mar 24, 202412:49am EDT

Message:Our apologies [my name]! The peeker stock unfortunately got delayed a bit, but they are now here, your order is all packed up! It should go out in the mail this upcoming week, thank you so much for your patience. :)

-The [shop] Team

Date:

3 days ago11:00am EDT

Message:Hey I'm really sorry to bother you again but I saw my pins are in preshipment but the peeker I ordered 2 months ago that said in stock at the time still hasn't shipped and last time I reached out a month ago you said it would be here in a week. I'm more than willing to give you the benefit of the doubt but this is getting a bit silly

Date:

7 hours ago6:34am EDT

Message:Hi [my name]! I am out of town at [a convention] but almost positive this got packed. I apologize if my shop assistants somehow missed this though. I can add one to your upcoming packages! Is the same address still okay?

Date:

5 hours ago9:06am EDT

Message:Yes it is

Date:

2 hours ago11:41am EDT

Message:Is there any way we can either refund me shipping or make up for the cost of shipping in some other way since you're going to add it to another order and I paid $6 for shipping?

Date:

2 hours ago11:50am EDT

Message:I will need to make sure a label wasn’t generated and it wasn’t shipped before I can process a refund. We’re at [convention] this weekend so I’ll circle back with you when we return!

​

Their solution appears to be to just stick it in another of my orders. Okay so refund shipping on it if you're going to put it in another package that I am also paying shipping on. Etsy shows me when a label has been generated and this order just says NOT SHIPPED so no label made right? And even if it has been and she's just going to put it in another package it seems horribly unfair to charge me shipping twice for one package. Like a don't expect freebies but the time I have spent trying to figure out what is going on has far outweighed the value of the product. I am very tempted to escalate the issue to etsy proper but I worry she will cancel my other orders if I do that. Am I wrong for being frustrated and upset with this seller and hoping she'll do something to make the situation right? I know things happen and sometimes fall through the cracks but I have been communicative and offered her every opportunity to fix the problem but I've reached the end of my rope. I've only ever had issues with 1 other order and that seller immediately corrected it and even threw in some freebies even though the issue was with USPS and no fault of their own. This seller on the other hand lied about their inventory, when it would ship, and then blamed their staff.

Made and shipped $700 order, shipped with UPS, received and signed for. Buyer said they where not the once to sign it, and order not received. Buyer opened etsy case, etsy issued refund in an hour, nothing I could do. Lost product and shipping.

Update: Etsy email support contacted me and credited the sum back:

"Etsy has provided a one-time credit to your Payment Account to help resolve your concerns and ease the transition to the new policy. "

Additionally, we have been selling on Etsy for years, with multiple high-valued transactions and never ran into problem like this yet.

Uncertainty going forward :(

I looked at the pinned post and didn't see anything that quite matched my situation.

I purchased a small garden flag that was personalized. The shop showed a Texas location. Yesterday I had a notice of a package delivered in USPS Informed Delivery... it showed a delivery time approximately 20 minutes after my mail had been delivered, which was weird; we don't get multiple USPS delivery visits in the same day around here. I had already picked up my mail, but went back to the mailbox and there was no package despite I.D. showing there was. The full tracking on I.D. shows the package shipped USPS from Texas, arriving in my state 3 days later, delivered to me 2 days later (but, it's not here.) If I go to Etsy's tracking, it shows the package shipped USPS from New York. I went back to the seller's page and see that items will be shipped from New York. Etsy shipping shows my item spending 4 days in NY, arriving in my state, and had been moving around my state for 2 days with a likely delivery tomorrow.

Obviously, I am hoping it arrives tomorrow. But can anyone tell me what it happening with the "ghost" delivery from Texas? Is something happening? I appreciate any explanation.

Etsy was fantastic! Key word... WAS. After I did pretty well, I decided to pay for the ads and all. My traffic didn't pick up enough to continue with the extra fees, I was doing just fine getting word out myself. I decided to go back to not paying for my products to be (possibly) be put in ads and to not have the extra promotion. This is where my troubles began. All of a sudden, the only sales I was making were the people I directly spoke to. After almost a year of that, I got pregnant and my side business got completely blacked out of my life essentially. For the last 6 months, I've been getting back in the groove and think I'm ready to start back up. I really don't feel like dealing with Etsy anymore. I have heard a lot of good things about Tedoo. Does anyone have any opinions one way or the other? TIA!

Is the customer’s name/address/messages still visible or identifiable to the seller’s “Purchases” tab?

After a very frustrating custom order creation earlier this year (and some mildly frustrating ones prior to that), I decided to stop taking custom orders. Instead, potential customers are welcome to send me ideas they’d like to see, and if I like the idea, or it’s something new I’d like to try and I think will work in my inventory, I go forward with creating it. I then offer it to the person who sent the idea, they have first dibs, and if they pass, it goes into my inventory. No deposits, no frustrating back-and-forth, no hard feelings.

I finally got to put this into practice this week. I have a huge in-person event this weekend, so I figured worst case scenario, I’d have extra product to bring along. Well, the first version was not what they had in mind (but sold to someone on my social media a couple hours later), and I guess not the second one either, but that one goes with my branding so well, if it doesn’t sell this weekend I might just keep it. 😆

Anyway, someone gave me that advice after my experience earlier this year, so I’m passing it on here. I’m bummed I couldn’t bring the customer’s vision to life, but at least I got to try a couple of new things that I know will sell, and I’m not stuck with someone’s very specific and/or oddly colored custom they decided they didn’t want. Lol.

I'm looking for non-vinyl glossy sticker papers that are compatible to regular standard HP printers (mine is hp2655). I've gone through this sub to find some sticker papers, and I did find the one from some of the posts that are recommending Online Labels (https://www.onlinelabels.com/products/ol177wj). The reviews are very satisfactory which makes me want to buy the papers, but the shipping charge is quite a lot for me since I'm in canada. I just wonder if anyone knows that there similar non-vinyl glossy sticker papers that are sold on amazon? Thanks in advance.

​

I live in the US Virgin Islands but I've been able to receive orders without issue until recently. Now every time I try to check out I'll receive a error saying "Your shipping upgrade is no longer available", despite the fact that I didn't request an upgrade nor does the seller allow shipping upgrades. I've already contacted Etsy support and in short they told me nothing is wrong with my account and it's a issue to work out with the seller. The seller however is just as confused as I am tho, especially since I've ordered from them before and my address wasn't an issue. So now I'm at a lost since neither Etsy support or the seller can tell me why I can't order items with my USVI address anymore.

So I purchased an item and changed my mind, I went to go cancel it, but didn't realize there was a no cancelation policy, which is totally my fault for not looking into it further. So I contacted the seller to see if maybe it was possible, however she was having some trouble and said she would try tomorrow. I decided to contact etsy support to see what the possible issue was and they have given me a complete refund without me asking. So now I don't know if the item was or can be canceled on the sellers end and I fel terrible. I reached out to the seller again to let her know what happened and just to ensure that the product doesn't get shipped. But I still feel really guilty and don't know what to do. Is there even anything I can do? Or am I a complete ah?

Side note: the item was purchased today and the seller was contacted within a few ours

Edit: I never intentionally meant to cause any harm

So I was able to change my password but in doing so it kicked me out of my account with 2 factor login enabled. Now I can't login.

I've been trying to find other solutions cause I can't login through fb or Google since the email is a different one.

I've contacted etsy but the only method is through email. I can't find a call option or a live chat option. I don't even think I'll even hear back from them.

Has anyone successfully gotten their account back from something like this? I'm just so frustrated over this happening out of the blue.

Hi there, this guy just messaged me today saying his order had not arrived. I reply that it was sent 20 days ago, I ask if the address provided is correct. Turns out it is not. There's a number wrong. So my question is: do I have any responsability towards this person? I haven't messaged him back just yet. What do you do in these cases. Cheers.

I've had 4 sales cancelled in the last month, all for the same item. No messages from Etsy were sent to me. The sales appear in my orders as "Cancelled"; at the bottom, it says "Paid via Etsy payments - Not Paid." All from different buyers. One contacted me and said the sale had gone thru as usual, but afterwards she received an email saying it had been cancelled, with no reason given.

I've sold other items in the same period without any problem. Is it possible every buyer simply used a card that was declined? That seems against the odds. Is it possible the item, a Bible, is forbidden for some reason I don't know about? But the Bible is sold by other sellers on the side. And wouldn't Etsy simply deactivate it and send me an email?

Any ideas much appreciated. Thanks

So, my husband and I have recently created an Etsy Shop (no sales yet). It's currently in forced vacation mode, and an e-mail to support gave us a canned reply about ensuring we have all our information submitted and verified.

The thing I'm confused about, is that according to our dashboard, everything is verified. We have a giant blue banner on our legal/tax page that says "Good news You are verified." We've submitted all required fields, and further questions sent to support are still met with canned "be sure to verify all information."

What could we be missing?

I’ve been selling on Etsy for years and I cannot stand this new listing layout. Is anyone else having the same issue? Is there a way to switch it back?

I sell a B-stock product on Etsy because the item sometimes gets flawed during the creation process and the materials are too pricey to just be thrown away. People like buying the B-stock product because it’s a lower price and the imperfections are not so bad. They’ll ask me to send pictures of the flaws and they don’t seem to mind them.

However, I always get those customers that say “oh you didn’t tell me it was B-stock” even though that is literally what is says in the description and even in the title!

What I’ve done to circumvent this is to put a promo code at the very end of the description to see who has actually reads it. The potential customer messages me the promo code and I send them the discount.

Everyone wants a discount code, right? So if you purchase my item without asking for it, I know you haven’t read the description.

Then I send them a message saying “just so you’re fully aware, you purchased a B-stock product” to which they sometimes accuse me of being sneaky and not telling them 😂 (p.s. please don’t be one of those people)

Just a little pro-tip for buyers and sellers. Always. Read. The. Description.

I have a shop dedicated to kindle accessories and wanted to expand by making cases with my designs on them. I have tried to look but does anyone know where I can find a manufacturer or company to print my designs on cases that I can then sell on my shop?

With my mobile app whenever I try to go to the favorites tab it leaves me or redirects me to the home tab. The little icons at the bottom of the screen change to show favorites are selected but the actual screen never changes. I’ve tried logging out and deleting then redownloading the app but nothings worked. It also shows that I have a notification on the favorites tab. Does anyone else have this problem or anyone know how to fix it?

I'm trying to save my customers money on shipping before checkout. I do have my shop set to provide free shipping for orders over $35 but I want to make sure that shipping cost isn't an issue for smaller orders. My customers are being charged shipping for every items and I haven't figured out where to stop that. It seems like a lot of the solutions for this were from years ago and the way to set up multiple items in one shipment are no longer obviously there. I know I could ass the shipping cost to every item and don't charge for shipping separately but then I'm still charging more than I should if there's multiple items ordered.

Ordered something from Etsy on the 14th and tracking is showing that it hasnt even left the US yet, tracking shows it moving around different places in Miami.

Ive ordered from the US on different sites and it usually takes 10 days to 2 weeks from it being posted to me receiving it but 10 days and havent left yet doesnt seem right..

Have a feeling this is happening. Have been fallowing few shops stats and can clearly see the rotation and capping. Also putting items on sale doesn't help, Etsy dropped few shops on their knees and not much they could do. Seeing the stats showing the true situation behind 1% of Etsy sellers isn't that great.One day they were doing great, the next they are sharing their profits with other sellers, no matter service, or quality of product. I'm interested in your experience, as I have read on other forums about crazy things happening right now, sales down, shops closing and other things.

I recently bought some earrings from a shop on Etsy. They have 35k sales and 4.8 stars from 6k reviews. They are in the uk and I’m in Canada. The delivery window for the earrings was April 13th to April 22nd but now two days later nothing has arrived so I decided to contact the seller.

Their response: “Hi I'm so sorry you still haven't received unfortunately the item wasnt tracked so I can't unfortunately track it all I can do is what our postal team say which is give it the 8 weeks and fingers crossed in that time it arrives if it doesn't please be assured I will refund or resend tracked I completely understand your frustration unfortunately customs and postal service do have delays and do have hold ups which I completely agree is a pain our mail over here as been delayed and late getting to us but please no I'm always here and I always make sure to get back asap to my messages many thanks”

So they are saying to wait another 8 weeks, but I’m worried that if I don’t put in an official report now I won’t be covered by Etsy then. Also the wording and lack of punctuation is a bit off to me.

But as said they have a lot of sales and a lot of reviews and I also understand that shipping from uk to Canada can definitely take a long time so I don’t want to jump to conclusions.

So I have a bunch of Visa gift cards that I would like to put together to buy some things on Etsy. I tried loading them into my balance before and it didn't go through - spoke to a representative who said you can only use regular debit/credit cards to load your balance. Does anyone know of a way around this? I'm kinda desperate at this point lol

I have purchased several items recently (mostly digital downloads) and I keep getting sellers asking for my email address. But they can see this already surely?