I made handmade bead necklaces, in 2019 I designed a ombre range and started selling as necklace, braclet and anklets. I had best seller for the first 2 years.

Another shop opened in 2021 and copied my design, the exact same, theyre now making all the sales and have had my taken my best seller away for 3 years now. They have taken better pictures but the design is the exact same. I stupidly once showed on my Tiktok how I made this necklace when doing a "Make an order with me" video which is where I think it got copied from. Ive been pretty deflated about this and worried that they will steal more designs.

I kept quite about it as I dont know what I can do but im getting very fustrated as I cant pick my shop back up as all the sales are going to them, they even got "etsy's pick" but it was MY design. I havent contacted that seller or anything as im not a conflict person and I dont "own" the design but shame on them.

My shop is Jvelri, thier shop is ShopACQ ....you can see exactly what listing they copied my design for.

I dont know if theres anything I can do at this point, I just wanted to vent. Anything like this happend with your shops?

Edited to add some context for my Tiktok video

https://www.etsy.com/nl/listing/164587440/gepersonaliseerde-halloween-candy-corn

I bought a candy corn bag for €8,11. I did not receive a confirmation email and it did not show up in my buy history. So i contacted the seller, he/she says no order has been received. And so i send a screenshot of the bank withdrawal of €8,11 and i have not heard anything back.

I have proof i bought it but no order has gone through? Please help

Very late it has come to my attention that my Etsy earnings are taxable and I should be declaring what I earn through Etsy. I'm filling out a self assessment form and I'm trying to figure out my gross earnings during this and last year's tax year but I can't seem to find it? I can only find statements for net earnings. Am I right in thinking I have to declare my gross earnings rather than net? Where can I find my gross earnings?

Annually I make around 1.5k net profit. I'm aware the deadline of 5th October has just passed but for some reason paying tax on my stuff has only just occurred me.. I feel quite silly right now. I know I'll get fined but I think it's better to sort it rather than ignore it. Any help would be appreciated because I've read through the HMRC website and I'm lost and confused 😔

Hello I’m from sweden and I bought a thing from the us. On the site it says that I can pick it up at a pick-up point but I have multiple how do I find mine have no idea what to HELP?

All of my shipments are usually in small bubble mailers that I just leave in my mailbox for USPS, but this time I have a larger, expensive package to mail. I’ve read that using UPS is better for this. My only UPS drop off is a CVS - am I able to drop off a 5 lb package that I’ve bought insurance for? Or are the drop offs inside CVS more for things like Amazon returns? Thanks in advance!

Hey folks, I was wondering what has worked best for you when advertising your shop?

I have an Instagram which I use to upload my art and new products in my shop, I also have a Pinterest but I am new to Pinterest so I'm not really sure on how to use it or just how effective it is.

Any success stories or advice are welcome :)

I am in the process of starting Etsy shop. I cannot complete because it does not recognise my phone number….keeps telling me I have made a mistake and locking me out. I cannot verify my accurate phone number in ‘shop manager’ as I’m stuck at 2FA stage and cannot get past it. How do I get my proper phone number into this system so it will recognise my phone number. I have no phone number listened in the system under account holder as I have deleted the wrong one from there in the hope of getting that out of the system….help

I have a listing where I sell a single custom made digital product.
Sometimes buyers want to buy multiple custom products and they have to buy the same product again and again.
Is there a way to enable buyers to select quantities for digital products?

I want to start an Etsy business but how does Etsy know how much to charge the customer with shipping if they buy multiple items?

My shop has 35 sales but I feel like I did a decent job of the SEO, but something tellls me that I could’ve done a better job. I was considering of outsourcing the SEO, product descriptions, titles, alt text to someone more experienced than me off of upwork? Any thoughts on this?

Recently, I got a credit of $1.26 (refund/credit amount) for a USPS shipping label adjustment. This has never happened and it got me wondering if I was inputing my package info incorrectly and maybe this is the first time they've adjusted anything (I have anxiety). I ship my items in a 7"x5" padded envelope. When the items are packaged, it weighs about 3 to 5 oz. I usually pay $3.2something to $4.14 (give or take) for the label.

these are the setting I put in:

Package type: Package/Thick Envelope

Package weight* .3oz

Length* 7 in.

Width* 5 in. 

Height* .1 in.

is there anything I can change to keep shipping costs lower, or is what I've been doing already okay? Hope y'all can help, and thank you!!

Hello! Are there any independent artists or small businesses that make desk mats on etsy? I noticed a lot of the stuff on there are ai, so I figured asking directly on here would help me find legit products. So, if you are an artist and happen to have that one on your shop please tell me your username so I can check it out!

I ordered a 750% scale dummy 13 figure on etsy that used evri for the shipping the last update I got was the 27th and it was supposed to be delivered on the 2nd of October. I contacted the seller and they told me to talk to evri and i got this email from them. Usually I wouldn’t be bothered but it cost a lot and my mom bought it for me. What should I do?

The "Picked Up by Shipping Partner" or "label created event" scan is a system generated scan when the file is uploaded into our system. This is not an indication that OSM has received this package. In our internal system, the status is only showing uploaded, meaning the physical piece has not been received by OSM yet for us to begin processing. The quickest way to resolve your inquiry is to contact the retailer and let them know we haven't received your package. Your retailer can provide the following services for you. • Track the package for you • Verify the tracking number • Provide a refund • Redeliver your package

Hi everyone, I’m grasping at straws at this point, I lost a necklace that was of great sentimental value to me, one which I have worn every day for the past 8 years. It was a very simple piece in sterling silver. A small twirled o-ring with a tube bail(?) on a classic silver chain (one or the tightly «knit» ones) the chain I can also buy myself at a normal shop, it’s the twirled ring pendant with that exact tube bail I can’t seem to find anywhere. Does anyone here make custom silver jewelry? Please comment if this is something you do and I’ll DM a picture. Crossing my fingers. Must be able to ship to all of Europe. Thank you for your time.

Just wondering if there's a reason for Royal Mail International Standard shipping being more expensive than International Tracked and Signed? Not complaining necessarily but just curious as it seems like Standard should be cheaper.

apologize I cannot fulfill this order the item was sold on another website the previous week, refunding immediately

My daughter is 14 and loves crocheting. We currently have way too many projects floating around the house and therefore, she has decided that she wants to sell them. Obviously, Etsy has been her first choice. She is a very good student and I am confident that she will be able to keep up with her school work while selling on Etsy.

I know I can open a shop for her using my information, but what about when she turns 18? How can I transfer the shop? Google says that we can't transfer them, so I don't know how that whole thing works.

Additionally, if I don't transfer the shop once she turns 18, will taxes be a mess with the shop having my information, but it being her that runs it and gets all the profit? I'm asking because once she gets sales and reviews and whatnot, I don't want her to have to start all over.

And no, keeping all the projects is not an option. I am not exaggerating when I say that we have close to 200 caterpillars, butterflies, bees, dolls, cows, frogs, dogs, cats, etc. All around the house.

Hello!

First of all, my shop is quite new - 2 months old. I already had plenty of sales for this short time. My niche is digital products (cliparts/digital images). I've always been the type of perfectionist and it looks like I fell into kind of a tag/title obsession after reading all the posts here and Etsy handbook, trying to optimize everything as good as I can. I saw plenty of you giving some great tips and advices here so maybe someone will be able to finally put me on the good tracks... I understand the direct match and broad match perspective for tags. My brain caught an error when I tested my listings with marmalead and erank last week (unique tags check). I know those are just the tools and we still should use our own brain thinking about what is good and what isn't but yeah... I don't know what to think about it. Please take a look at the example below. Which version of tags do you think is correct and most "safe"?

Product Title - Cute Dino Clipart, Nursery Cartoon Dinosaur, Printable Watercolor, High Quality PNG, Digital Download, Paper Craft, Card Art

Tags V1 (direct match oriented and more logical, with repeated words "hated" by seo tools and Etsy handbook):
cute dinosaur clipart, baby dino clipart, cartoon dinosaur, dinosaur clipart, transparent png, watercolor image, funny adorable, nursery school, art illustration, blue green pastel, dino sublimation, digital graphics, smiling trex

Tags V2 (broad match non-repeated words mix loved by seo tools and Etsy handbook which should theoretically cover more searches):
cute dino trex, cartoon dinosaur, smiling adorable, watercolor pastel, transparent png, digital image, nursery school kid, baby smiling, blue green graphics, art illustration, sublimation craft, young children, card clipart funny

Tags V3 (broad match and direct match mixed together to cover most obvious searches and eventual variables):
cute dino clipart, nursery dinosaur, cartoon dinosaur, baby dino clipart, dinosaur clipart, blue green trex, watercolor pastel, transparent png, school children, young kid, art illustration, card art image, illustration craft

Any opinion would be more than appreciated :)

Hey all,

I bought an item from a seller who listed their item as shipping from Germany. This meant I would not have to pay customs as I live in the EU.

However, now that I've got the shipping details, this seller is actually sending the item from the US. This means that I'll get hit with a customs fee. None of their reviews mention this issue, that I can see anyway

Can I report this? I don't want the shop to get taken down but I think they should be honest.

Since I have a background with welding in my spare time I make little stainless steel nut flowers for my significant others potted plants and because stainless doesn't rust it's a good display. So I figured I would make pot displays for indoor plants and make an Etsy shop for them. I want it to be my side business and do something else but include my Etsy on my business card. But other than my business card idea what are some good ways to reach an audience that would be interested in this. But idk if it's okay but lmk if I can link my shop in case anyone is interested

One of my goals for this launch is to make sure new customers feel valued from the start. I want to create a positive first impression that encourages them to stay.

Here’s what I’ve thought of so far:

• Send a personalized welcome email with a thank-you message.
• Provide a small gift or coupon for their next purchase.
• Create a "new customer guide" to introduce them to my products.

What other ways have you used to make new customers feel welcome during a launch?

Hi there I'm really new to selling my stuff online but I want to open international shipping for my Indian and Latin audience however when I tried opening international shipping on Etsy price for international customers where like $50 on USPS which I find absurd for just a pair of keychains and stickers.

I don't know if I'm doing anything wrong here

I may want to try FedEx,UPS or DHL but I'm not sure which one is reliable and has the best prices

So if anyone has any advice it will be really helpful

Thank you

I've been selling digital products on Etsy for a year now. Until this February, I was making 20-30 sales per month, and with an average monthly growth of about 20%, I was steadily increasing my sales. For the past two months, I’ve been making around 200 sales, and it looks like I’ll hit the same number this month as well.

During the day, I consistently sell 5-6 products. If I manage to make those sales early in the day, I barely get any views for the rest of the day, and once I hit the 5-6 sales mark, the sales completely stop. If I don’t sell early, I make single sales at different times throughout the day until I hit 5 or 6. During this time, I’ve increased my product count to 225, and I add 1-2 new products daily without trying to listing spam my shop.

My conversion rate fluctuates between 6% and 8%, entirely depending on how quickly I make those 6 sales. If I haven’t made any sales, my daily views can go up to 300, but once I reach my sales target, it stays around 150-200.

I have 2 or 3 best-selling products, but alongside them, almost all of my other products also sell. Even those with fewer views convert at around 1 sale for every 7-8 views. What frustrates me is that whenever my products get views, they sell. It’s rare for a product to get hundreds of views without resulting in a sale.

All the sections in my shop are fully filled out. I have 900 sales and 120 reviews—116 of those are 5 stars, and 4 are 4 stars. I'm also a star seller.

When I add new products, they do get views, but then my older listings seem to receive fewer views. I feel like ETSY says "you can not make sales more than 6 and I'm not allowing you to get views more than 300!"

What makes me think this way is that every day when the stats reset at the start of a new day, I go 10 or maybe 12 hours without a sale, and then suddenly, right after the new day starts, I make 2-4 sales. It doesn’t make sense to me that I make sales at the start of every new day, but once I hit 6 sales, I don’t make any for the next 15-16 hours. If this happened for just a day or two, it would make sense, but it’s a daily pattern.

I feel like I’m stuck in a loop, and I’m open to any ideas or advice you might have. Thank you so much in advance!

I have no idea why but when I click on manage sections and highlight the one I want to move, I can drag it but it will not drop down into the new position. I have to press esc and get out of the menu. Is anyone else having this problem? I really want to sort it because I've introduced a new section and it's bugging me that it's now out of logical order. :D

I've always told myself not to worry about star seller, and we also in this sub echo those same words. But uhhhh is that not case? I have consistently had 5.0 reviews, 0 case rate, and perfect shipping. But I have no messages to respond to, literally my shop may get a message on a full moon. When you read through your customer service stats it stays failure to meet these standards may effect visibility and it seems message rate is right at the top. I'm not sure if Etsy has always held that policy? I was just browsing through it this morning and had a wtf moment. I could see if you had a bad case history, but what the hell am I supposed to do when I don't have any messages? I feel like that's actually a good thing.

Hiya!

I have a lot of makeup and nail polish on my Etsy Wishlist. But it’s not all affordable, especially given overseas shipping costs. So I’m only wanting to buy from Australian sellers.

I am cool toned with dry, rosacea prone skin. For that reason, I’m more interested in eyeshadows and lip products rather than face products. For those, I prefer to go in store.

For nail polish, I love glitter!!! 😍😍😍😍😍 But I want glitter that is coloured, not just a clear polish with glitter in it. Does that make sense? I’m a bit under the weather and it’s late so please forgive me if I’m not clear enough in my writing.

These items may be easy to find but I want to be given referrals by people on here who have actually used the item. And if there’s a way to add your name for a referral to give you…something, I’m more than happy to ¨̮

Please and thank you for your help 🌹🩷🌼💜🌸

I have recently started an etsy shop selling mostly clothing. I make sure anything that I post is not copyrighted and do my due diligence there. I thought about offering some custom or personalized listings. So for example if offer a custom shirt and someone wants to put a quote from a tv show or movie on the shirt would I be able to?

I obviously would not be using that quote or anything in my listing as it was just at the customers request. Would this be considered against tos? Mainly would be offering names and date etc.. as custom option on my listings but i was not sure how to handle this issue if it were to come up and not finding a lot on it.

I'm from Vietnam and I try to order a gift for my friend in Canada but when I'm ordered it, they keeps canceling it straight away and sometime suspend my account. Does Esty ban my specific card?

Parcel posted 6 days ago with tracking still had no funds released on etsy, I thought it was released 3 days after adding valid tracking