Hello, as the title says, I’ve never bought something from Etsy before. I tried purchasing a Tigger & Eeyore ornament, and it told me to expect it by Dec 4th-14th (2024). I went back to check on my order to see if it had been confirmed yet, and it says the item is no longer available and the shop is closed(?). Is this just a weird glitch? What happened? Will i get my money back? Sorry if this is a dumb question. Thanks!

so i was about to order two things from etsy tonight, two different sellers, and i noticed that the shipping for each item was a few dollars more than the price of the products themselves ($10 to nearly $25, and $22 to almost $50). is this to do with the canada post strike? is it an etsy thing? both or neither? i’m confused and quite upset, as both were perfect gifts for the people i had in mind, but i simply can’t afford to pay twice as much. if anyone knows what’s happening, please fill me in!! thank you!!

So I just got a new printer and set it up yesterday and revamped all my prints. I also started making linocut prints where I carve linoleum and manually stamp paper with ink using my carvings.

I completely create most of my products from scratch except for 8 Canva prints and many of the stickers - I used Canva to design those. I also just reached my 60th sale today but people are only buying my stickers. I'm really hoping that my art prints start selling during the holidays. Can I please have some feedback?

Products I sell:

• Linocut prints (hand carved and hand printed)
• Hand drawn and hand painted prints
• Digitally drawn prints
• Canva designed prints (only 8)
• Affirmation stickers (many were created using Canva)
• Travel aesthetic photo prints

My print shop: https://www.etsy.com/shop/KatyasThoughts

hey! i recently read about making money from print on demand using printify and listing your items on Etsy. Now, I really want to invest my time on this, such as putting effort into this type of business like creating ads to drive traffic to my site, finding a niche, etc,.. But before I dedicate my time to this i want to know if you can really make some good money with print on demand by putting actual effort? Is it worth it? Thoughts?

I just started selling digital products I worked very hard on the last couple of months. So far its been though. After several iterations with the pictures, thumbnail and video I’m out of ideas. Can this lovely please give some advice on how I can sell some products in my store

Thanks!!!

Hey everyone!

I've had my store for over 2 years now, I started in 2022 and was active for around 3-4 months. I then stopped updating or uploading but still had a few sales here and there since I sell digital products only. Now I started being active again, uploaded new Items, refreshed my listings and so on. After a few days I noticed my views / clicks rising, but now they are almost down to 0 overnight. I didn't change anything regarding my products / SEO and I am wondering whats happening?

Hi everyone,

Like the title states, my Etsy is now older than 180 days and my payments are still being held for 2 weeks from the date of the sale.

I opened my store mid April of this year, have just under 100 sales and have been a star seller since September. No claims.

Has anyone else experienced this? I would hope this doesn't entirely ruin my Q4 as I am waiting on both manufacturing and shipping costs to be paid to me. I am currently paying everything out of pocket during the wait time. Etsy support is no help like usual.

So I know raffles aren’t allowed on etsy, but I was wondering if this would be allowed. (I don’t want to break any rules) I’m newer to etsy and sell masks and necklaces. I’d like to do a mask giveaway with one of the necklaces someone buys and i’d promote it on my tiktok. Would this be allowed or is it still against the rules?

I’ve spent hours searching for a service that makes custom puzzles in 24"x30" size, but I’m coming up empty-handed. There are so many options for other dimensions, but not this exact one!

If anyone knows of a company or service that offers this size, I’d be incredibly grateful for your help. Quality and good image resolution are also important to me, but at this point, I’d settle for just finding the size!

Thanks so much in advance for any suggestions—I'm at my wit’s end here!

If I wanted to start a jewelry brand, how do people get custom jewelry made with their designs sorry very very new to this. I have a lot of jewelry designs that I want to get made.

Now to appeal a shipping adjustment, USPS requires us to provide an “APV notice” number. Etsy doesn’t provide us with that number. So now to get that refunded, you just have to ask Etsy, and they just automatically refund it. The only problem with that is that it’s hard to contact Etsy. My chat, I don’t get a response from it, not even an automated one. I had to get them to call me during business hours to get it refunded.

Would love to be able to make a living from selling on Etsy but FAR OFF atm, any further tips?

https://www.etsy.com/shop/AQUENTURE/

I spent over a month reading hundreds of exasperated posts, contacting support (who only replied once with no help), and experimented with the Etsy billing page where you pay your fees to set up a new store, but to no avail. It would hang up every time I accepted the fees. I tried every browser on 4 devices, and entered 3 different cards. I changed how my name was entered and even tried to alter the page code. Nothing worked...

Then I found the simple (dumb) solution that eluded me and I hope it works for you. I simply removed my phone number (optional) from the phone number entry and the payment processed. It appears that the phone number formatting must be exactly like Etsy requires (but doesn't inform you), or the page will stall indefinitely once you approve the fee payment. I removed the phone number entirely and it worked. Amen. What a huge pain in the a**!

Etsy, there are hundreds of posts on this issue. Please fix it. In all my years working online, this is by far the most frustrating and silly issue I've ever had to solve, especially on a website a major brand. Unacceptable. BTW, it's 2024 Etsy. You should really have this ironed out and please have support respond in less than a week, Geez...

I sell a lot of stuff starting basically now up until the shipping deadline to receive by Christmas. Last year was the first time I used a feature that allowed the USPS worker to scan one thing and that somehow scanned in ALL the outgoing packages I was sending out. I do not remember where I did this from and am having trouble finding it. Was it a feature on Etsy? Was it something for when I request a USPS pickup? Help!

I've been selling jewelry on Etsy for a few months and already have a handful of sales and some 5-star reviews. I really want to put more time into developing this as a business, but I have other ideas for crafts I'd like to sell and I'm not sure if I should put them all in the same shop. My jewelry is nature- and fantasy-inspired, and I also do bookbinding so I'm considering adding handmade journals/grimoires as well as fantasy-related artwork.

I've heard some say that it's best to have separate shops for separate niches or products. I don't want my shop to be confusing but, since I'm just getting started building my first shop, I'm wondering if it would be too much of a pain to juggle more than one. Any advice?

Hi everyone,

I haven't placed an order in a little over 3 year but was looking for someone to make me a handknit item as a graduation gift to myself. I found a seller on etsy, she gave me a quote for labour + yarn, we agreed on a type of yarn and I was ready to pay the deposit though Etsy for them to get started on the project. However when I went to check out, I saw that the VAT had been added to my total. Seller and I are both located in the E.U. I was very surprised because I've never had to pay a VAT on top of the price listed by the seller in the past. I went back to my old transaction dating back 3-5 years, and the order total has always been Item Total + Delivery.

I'm quite surprised by this change. Is this new? I though transactions within the same economic zones (e.g. EU-EU or UK-UK) were not subjected to additional VAT. The seller have been on Etsy for approx. a year now and they said that the buyer is indeed subjected to VAT. Am I missing something?

I was watching Jack Nicholson's monologue from "A Few Good Men" and this idea for a shirt hit me. I, at first, wanted to use two stills from the movie and put my text instead of their speech. Is it still considered a violation of copyright to do this or does it fall under free use if I change their words to sell the shirt?

Hello, I'm trying to open a shop with 3D printed assets for cosplayers and furries, so my products are light, but bulky.

My packages are around 1kg, but size can get to 30x40x30cm. Im from Slovakia, and I shipped some direct orders in Europe under 15€, which is something that my customers are willing to pay. My assets are around 100€ each.

The problem is shipping to the US, there are many sellers in europe I found with bulky packages with similar prices, and shipping to the us around 30€.

I cannot find any service that would ship my products under 120€ to the US. FedEx, DHL,, TNT are just too expensive for that.

Websites like pirateship or packlink either dont offer anything from Slovakia or dont work for shipping to the US at all. And there is a chance that most of my orders will come from the US because of size of cosplay commununities, so i'm not really willing to eat the loss that much on US orders. For example. My item costs 100€, i will make shipping to the us 30€, and pay 110€ on shipping alone, thats not viable for me.

Thank you for your time

My first and only sale on Etsy has been a nightmare; I still am in shock. A painting of mine was purchased by a verified buyer on Etsy. They requested a discount, I gave it to them. They requested a delay in shipping until after the 14th of November, I made sure that they wrote and confirmed that request in Etsy message prior to changing the delivery window to the 15-20th of November. I shipped the painting for free on the 13th, my Etsy ship by date. I followed all the rules as outlined for Etsy seller protection. On the 19th, I woke up to a series of emails, 1 min apart, in which the buyer filed a complaint stating that they had not received the item and wanted a full refund. Etsy escalated the case, refunded them immediately, charged my Venmo for the refund, all within 4 minutes. In addition on the case page, showing the case log, it shows in Etsy shipping, that when this client filed the complaint of "non delivery", the painting was out for delivery. Etsy has rules, rule 1, a case cannot be escalated unless the buyer reaches out to the seller and has waited 48hrs. That did not happen, she was allowed to skip that part. Rule 2, if you follow all of the seller protection rules, which I did and could prove, then when there is an issue, a seller won't be responsible for the refund, Etsy would be. However Etsy changed the status of my shop and I lost this protection, and was charged the full refund. Etsy issued a refund for "non delivery" while their system stated that the item was out for delivery and within the delivery time frame of the 15-20th. In addition, of course the buyer received and signed for the painting. So they got their refund and my property. The buyer will not respond to my messages. I have even sent a prepaid return label, no response. It's been three days, and still no help from Etsy.

How long from the date of purchase to shipment is usual?? I purchased a plant on the 18th and it doesn’t even show the order has been confirmed yet?? I ordered two other plants on the same day and both are arriving either tomorrow or Saturday. Should I message the seller or just leave it be?

I recently sold an acrylic keychain through Etsy. When I sent it the envelope contained a piece of cardboard to keep it rigid, the keychain in a little bag, and a free sticker as a gift. A few days later the buyer messaged me saying they had only received the sticker and the cardboard, no keychain. They insist the envelope was sealed when they got it, but I assume it's possible someone in the mail agency snatched it and resealed it or something (we're from different continents so it probably passed through a lot of hands). It's also possible that they're lying to get an extra keychain.

I sent it through regular mail so no tracking number (stupid, I know... I've never had any trouble with it and I wanted to keep costs and prices low), so I don't think the order qualifies for buyer protection program. Should I just send another and move on with the loss or is something else I can do?

Hi everybody, this is my first post here.

I am writing this to share my situation and ask for advice. I have been selling a pretty successful product for the last 5 months. I am not the only one selling that product, since it is on Thingiverse (they are 3D printed goggles that a big rapper uses at his shows). When I opened my shop, there was only one person selling the same product who is from the United States. The rapper made a tour in Europe, and since I live in Spain, I decided to start selling these 3D printed goggles, since the Europeans who were going to the shows, could have faster and cheaper deliveries. I modified the model to reinforce some parts of the goggles, printed them and attached an elastic band to make them comfortable. In the last months, there have been lots of other stores who have started to sell similar products to the one I am selling (all based on the same model)

Well, today I received a notification telling me that my product isn't on Etsy anymore because I infringed someones Intellectual Property. If you are wondering who that "someone" is, well, it is not the creator of the Thingiverse model, but the store shop owner who was selling those goggles before me. He claims that I infringed the intellectual property of the creator of the model which he is selling another slightly modified version of, while not being the creator of the model. (I emailed the owner of the shop to see if he can provide me any evidence of his ownership of the 3D model i based my product from, no answer yet). Anyways, I hop on Etsy, and see that all the other stores that were selling the same product that we were selling, are not longer there, it looks like he did what he did to me to every single store that was selling that.

I want to know two things. First, is he allowed to report me for infringing someone elses IP?

In case that that the model I was selling is indeed his model, can I still sell it, letting Etsy know that i slightly modified it to improve its durability? (I doubt that it is his model anyways, because the seller lives in Florida, and in the model Thingiverse page there is a photo of the creator of the model posing with the goggles in the snow)

Thanks! and apologies for my English.

Hi guys!

I sold on Etsy a long time ago (2018) so am not familiar with new rules and was hoping someone could clarify. I ordered a package for a friend which was not received because USPS said the address was insufficient. It then seemed like it was headed back to the seller but then I got a usps notification that the entire package was “disposed of”. So USPS destroyed the package and now it is completely gone.

I told the seller and they were very kind about it, said they would resend the package, but they asked for a restocking fee. I was a bit confused because if a package is lost completely, it’s my understanding that Etsy will cover the refund to the customer and not take funds from the seller. I mentioned this and said perhaps it would be better to go that route, get the refund, and then I’d repurchase. That way neither of us loses money? The seller said not to do this because Etsy would take money from them and are now offering to resend with no restocking fee. I love buying from small businesses and would prefer neither of us lose funds/supplies, but I am confused about how to move forward

I bought an Etsy gift for a friend in another country. When she got it, she sent an image and it didn't look like the listing image at all in terms of quality. I did a reverse image search and the shop had some stolen the images from another artist (this wasn't a mock, it was images stolen from a legit artist's TikTok).

I reported the shop and the purchase. I was refunded and the shop was closed. Recently though, it seems that the shop was able to open back up, and now they are messaging me to remove my 1 star review because I "got the item and my money, so remove your review".

I'm confused why their shop was able to open back up, and now I'm nervous they are going to retaliate against my shop that's attached to the same account I bought their item with. To be clear, we aren't competitors in the slightest - this was a genuine purchase. I'm nervous they will try to buy a bunch of things and leave bad reviews, or report my shop a bunch just to get back at me.

I don't want to remove my review both because it was my real experience and I don't want them to think I just wanted a free item and now I'm satisifed. Their shop is full of images stolen from other artists. But now I'm scared. Any advice?

I think I am getting killed by US shipping costs. The item I sell is $9. Everything is $9 and people buy multiples. It is a paper handmade product that takes me about a minute to hand make, so my profit on this item is over $8 before fees. It’s a disposable product, and I have sold over 10,000 of this product.

When I first started shipping was cheap. It cost less that $2 to ship anywhere in the US, and I charged a fee of $2.50 shipping. I now charge flat fee of $4.50 shipping for one, but depending on the area that can be undercharged. Will people really pay over $5 shipping for something that costs $9? I know people are turned off buying the product standing at $9 plus $4.50 shipping but I have to charge this to cover all the fees. I feel like my shop is dying because of the shipping costs.

WWYD?

Does anyone else ship with rollo? If so, have you received the emails for adjustments? I normally over estimate the weight of my packages in an effort to avoid this adjustments, but i still get them… Any advice?

“Please note the following irregularities were detected by USPS for your shipments. Your Rollo balance has been updated accordingly.”

The other day I received a jacket in the mail that I did not order. I checked everywhere to see where it may be from but no clue and there was no order information in the package. A few days later, I checked on the status of a sweater I bought on Etsy and it says it was delivered but I still hadn’t received it.

I got a message from the seller that said:

“Hi [my name],

I hope you are well.

Unfortunately I have some bad news about your order. Our packing guy mixed up the labels of 2 packages, yours and one other in the US that went out the same day. The other customer got in touch today having just received your sweater and you must be about to receive her jacket. I am truly so very sorry. This is the first time such a mishap has happened to us. The only saving grace is you are both in the US. But, she is in North Carolina and was expecting to receive another item but has instead received your sweater. I have spoken to her today and she is happy and willing if I send her a USPS postage label to forward on your item, would you be happy to do the same? If we do returns back to us and then back to you it will take weeks not days as it's international to us rather than domestic between you.

I have had words with our packing guy already - I tried not to be too harsh, he's normally so very thorough but its just not a great situation and I want to get it sorted for both of you in the quickest possible way. I hope it's ok? Let me know and I'll send labels to both you to forward your packages to each other.

Warm Regards Mighel”

I tried to respond but Etsy is saying my account needs to be confirmed and to check my email but I have not received an email.

Has anyone else experience this? Im weary of it being a scam and not sure what to do.

I’ve been thinking about selling on Etsy for a while now but I’ve been seeing these “horror stories” that keep popping up on YouTube about money being withheld, stores shut down without notice etc etc. why would I open an Etsy store and not my own website?

I have a question: I am a first-time seller on Etsy, and I need to verify my ID but the listed ID's I don't have, I have other Gov't IDs, but the ones listed I don't have the physical ID for. What to do? Can you help pls

I’m a film photographer, and I just got my shop all set up and have my products all designed and made up on lumaprints and everything is live. I’m waiting on my first sale, but now I’m wondering, will shipping and tracking integrate from lumaprints to Etsy? Is there any way for me to manually provide tracking numbers? It was really a headache trying to figure out shipping details on Etsy since I won’t be handling or shipping any of the finished products, so I ended up just offering free shipping on all my prints and tried to adjust the prices to make up for that. I’m sorry if these are amateur questions, but this is my first go at an online store. If anyone has ever used lumaprints or maybe similar print on demand services on Etsy could you share your experiences with shipping, order fulfillment, and how Etsy handled all of that after the order was finished?