So I am trying to set up my store for the first time, and whenever I get to the point where I request a code for 2FA, it says "too many attempts. Try again later." By later, I have tried hours to days and still cannot get past this bug. I have also tried a different browser (Safari, Edge, Chrome) and that didn't work. I am not on any VPN either.

Has anyone else gotten this bug before?

So I recently bought a pillow case and it has been in pre-transit for the last 5 days no update or nothing. I’ve gone to usps website and it said it can’t find it. I’ve gone to other websites to track the package and it still only said “label created”. I message the seller and he said “let me check with the vendor” and that was on Wednesday and no response since. What can I do ?

Hi,

So I bought a hinged septum ring for $11.01.. it ended up being too small so I asked the seller to return it so I can buy a new one. They said they can send me a replacement as long as I return it with a stamp, however at the post office it had to be sent as a package therefore I had to spend an extra $6.

They sent me a new one with a stamp. It was suppose to be here between Wednesday and today… however I haven’t received anything. My return to them was delayed and STILL delivered to them on time today at 7pm. What should I do? I’m just a bit annoyed and impatience but I wish they would’ve gave me a tracking number rather than using a stamp.

I bought a shirt via Etsy and while I love the design, it’s very plastic-y. It’s slick and cheap feeling. I’m scared to wash it for fear of it melting or cracking etc

When I buy shirts is there a key word or style I need to look for so I can avoid this type of design/material in the future?

I’ve seen a lot of tutorials where people use credit cards to set up an Etsy shop. I'm not sure if it's possible to use a debit card instead. If anyone has tried this, could you let me know if it works?

This is the second time that some of my shipping profiles randomly disappear. I go to my listings and almost all of my listings have no shipping profile attached. Is this a glitch?? It's frustrating because I have to go back in, create a new shipping profile and update all of my listings!

So i order something from June 20th, its been on pre transit ever since, now its july 26th and i have not received my item yet. I must admit, the seller has been cooperating and offered to issue a refund and i accepted, It has been a while and i have yet to receieve my initial money spent back, how do i know whether the seller is being honest in issuing the refund or just wasting time to bypass the 100day policy so i can not refund? Would gladly listen to the comments on whethet i should contact Etsy or not.

P.S: im from Kuwait and the item is on international shipping from ukraine.

I previously posted about a vintage ring that the seller had stated I could only return/exchange it if was unaltered. Which it is unaltered. Their policies stated exchanges accepted and returns have a 7 day window. I had an understanding with the seller that I was going to take it to my jeweler to see what was involved in sizing it down several sizes. My jeweler said that he would not recommend doing this project as whoever worked on the ring previously had damaged the integrity by oversizing it and replacing the shank in a different metal, he also noted pitting on the sides.

I let the seller know I would be returning it as discussed and she said she only takes exchanges and I would have a credit in her shop for the purchase price minus a 10% fee and sales tax deductions. This is not located in her shop anywhere that this is her policy. Nowhere does it say returns not accepted.

It was my understanding during purchase that she accepted returns AND exchanges. So I opened a case and the seller has been extremely rude and telling them it is a case of buyers remorse, telling them I am lying, etc.

The issue is the reason I needed to open the case was not available. There was no “seller so not adhering to their own policies” option. So I chose the only option that somewhat applied to the situation- not as described. Etsy is saying that I don’t have enough evidence to support a NAD case.

I am so upset over this and don’t understand what else I could have possibly done. Advice needed. I plan to open a case with PayPal, but please tell me if you think I am being unreasonable.

Edit: It was my misunderstanding after all. I found some posts about this issue apparently the way Etsy displays the exchange policy is confusing to buyers as it says exchanges and returns. Etsy doesn’t say no returns accepted like other sales sites do. I wrote the seller a message apologizing.

Hi! I opened my Etsy shop 2 days ago. I am not aware of the formalities of shipping like customs forms, identification numbers for items, business registration number etc. I do not have a registered business.

I am based in the Netherlands and am planning to use postnl for shipping. On their website, I saw that for international shipping, they make us fill the customs form. “On this form you state the content, value and weight. If you prepare your order online, the information that is required by customs is automatically displayed. Have you filled out all the information? Then the customs form is automatically added to your shipping label.”

So, can I simply start sending parcels worldwide?

I am scared that something will go wrong.

Thank you.

I purchased an art commission from a shop with 278 sales and 5 full stars, everyone in the reviews looks real. I paid $35 for this on July 1st. I contacted the shop owner telling them what I want (with photos), and after no response, I followed up on July 16.

Their shop is not labelled as on a break or closed, I'm just getting no reply. I understand they're likely very busy, but I would at least appreciate some message to indicate they've seen it. Etsy says they usually reply within a few days.

Should I wait longer? Should I contact Etsy? I've never bought a commission before and this is all new to me.

I'm considering paying a large amount of money for a custom gold ring from a designer in Turkiye (Turkey). This Etsy seller has a five-star rating from 157 sales noted in his store. They don't have a website or any other presence that I can find. Is this a safe sale, or am I assuming unreasonable risk? Will the quality/purity of the metal be suspect? Does Etsy provide buyers any recourse from unscrupulous sellers?

I've enjoyed great experiences from Etsy sellers in the past, but those sales were relatively low dollar and domestic purchases. Thank you!

Hello, I'm from Romania, which is part of the EU, and I want to purchase items from Etsy using my company's info, not my personal info, and currently Etsy only lets me fill in my personal info.

I am only looking into buying within EU countries so I can have an easier time with shipping and communication with sellers.

I have read that I can download the standard invoice Etsy provides and later edit it, filling in my company's info, and it would be valid to send to my accountant. Can anyone verify this information?

I'm a new uk seller. I don't have a printer but I've chosen the evri shop to door option. It asks me to print but can I also take it to a evri parcel shop to print?

Hello ,

I just received this message and thought is it legit ? Cant respondable and there is a marking on it etsy. Anyone received similar messages , please advise to me.

Thanks

Hi there!

This is Adam from the Merchandising team at Etsy. Your shop and items have caught our team’s eye and I would like to extend a personal invitation to you to submit your shop for consideration for the 2024 Etsy Design Awards—it's a perfect match! We're particularly intrigued by the item previewed below.

If you've already applied, great! You can disregard this message.

The Etsy Design Awards is our annual global awards program, celebrating talented sellers and their work, creativity, and craft. Previous winners have been featured in marketing and top-tier publications, helping them reach millions of shoppers.

This year, could it be your turn to shine? Winners can receive up to $25,000 USD and be featured in Etsy's social media, blog, marketing emails, and more. This year's judges are Etsy’s Trend Expert, Dayna Isom Johnson, Etsy's Chief Gifting Officer Drew Barrymore, and pro tennis player and design enthusiast Naomi Osaka! Winning also means being showcased on their social media, reaching even more shoppers worldwide.

The Etsy Design Awards offer unique value to our sellers by driving increased traffic to shops, and participation is free!

Submit your listing here: www.etsydesignawards.com

Be sure to enter by August 8. See the full submission terms here: www.etsy.com/legal/policy/etsy-design-awards-2024/1280566864320

This inbox is not regularly monitored, so we may not see it if you respond to this message. Messages from Etsy employees do not affect your Star Seller message response rate, so not responding to this message will not affect your Star Seller eligibility.

Good luck and take care, Adam Merchandising @ Etsy

I’ll be going abroad for the semester to Ireland. I was thinking of doing commissions while I was abroad to make some extra money and work on my art skills. If the products I’m selling are only digital, and if my official place of residence is still the US, will etsy suspend my account? I’ve seen some posts talking about this issue with physical products but i haven’t come across any regarding this issue with ease.

Also does anyone know if selling digital products online would violate any immigration crap in Ireland — since I don’t think i’m supposed to be “working” while there?

I am researching the Indonesian and Singapore markets with the aim to open an online business (again).

I have used Etsy during COVID in Spain with global shipping and I found the market (not Etsy the company) was a complete waste of money and time. There was next to no traffic or search placement for my products even with global shipping. Spanish people just did not use Etsy so it was a bust and I used alternative platforms instead with great success. Surprisingly I exported my products around Europe and as far as Asia.

But, I moved to Asia and now researching the markets to know if there is a viable market to set up shop.

Are there any successful shop owners in Indonesia or Singapore that have shops on Etsy and thriving?

I remember finding these Magnus archives Micheal earrings with the quote “i am not a who, archivist, i am a what” and now I can’t find them?

I was looking forward to buying them once I got my paycheck but now they’re gone. I can’t remember who the buyer was

Hi guys! So I bought something from Etsy and realised straight away that I’d ordered the wrong size. Messaged the seller but received no reply. Messaged again and still nothing? My orders finally arrived later than it should have and it’s still the wrong size. What could I do next? Do I put it down to my mistake or can I message? First time dealing with this ☺️

So A customer reached out to me through the Etsy messages, and said their package was not delivered. I check the tracking, and the customer did not even enter a street name, just a number. Our shipping software automatically imports order shipping info, so the customer was at fault for not entering their address. I responded to customer within minutes asking them for full address and telling them I need their correct address. They never respond. I wait a couple days, and message again asking for their correct info so I can re-ship. I get an email notification that they opened a case against me, and then 3 minutes later, another email that says Etsy refunded them, but through buyer protection so I didn't lose the money.

The customer was the one who messed up, and I was in the middle of trying to resolve their issue. Is this some kind of automated process? Why didnt I even get a chance to respond when it already settled the case so quickly?

Hi everyone.

I am looking for advice on how to approach this situation. I am kindly asking that you and mods read everything before making final judgement.

My name is Marina and I create and sell educational and puzzle books (Fit For Puzzle brand, Logic Based Puzzles) on Amazon for Kindle Scribe and on Etsy for reMarkable and other tablets.

In May I received takedown on one of my listings issued by company Corsearch. You can read full timeline and how it developed here: https://www.reddit.com/r/RemarkableTablet/comments/1dtj4aw/i_need_advice_regarding_lawyer_claiming_to/

Now when they issue takedown you can not counter or relist because the takedown is based on trademark so it is automatically deleting your listing without chance of responding.

When it comes to their actions it has levels:

1. If your title starts with reMarkable they issue takedown
2. If you are using their logo on photos
3. If you are not using fits, for or compatible with in your title, description and photos before the word reMarkable, and text must be written in plain font, not simulating remarkable logo
4. If you have website or Facebook group and you did not place disclaimer you are not endorsed by them

The more violations you have (1-4) the stronger they will act as in deleting one listing or all.

I got my listing back but I want to help other sellers and I do not know how.

I am a teacher with almost two decades of experience and have masters degree in science. I published science books locally and have my publisher and lawyer.

I used my knowledge to fix my listings and get my listing back. It was only one, and it was only because it started with word reMarkable.

I am starting to get messages from other sellers who got hit harder than me and are on the edge of losing their Etsy store completely, after they found my post here on Reddit.

I tried my best posting on social media, TikTok, to spread awareness but people see it when it is too late.

The advice I need from you is should I take my time and reach out to all Etsy sellers that are selling for reMarkable and warn them to fix their listings, even if we do not know each other and technically we are "competition".

I am a teacher so my whole job :) is to make competition to me and to everyone by teaching others so in my mind sharing knowledge is logical.

Not sure how will people respond and will it have negative effect on my Etsy business.

What do I do?

I feel really bad hearing people got most of their stores taken down.

Posting this across all Etsy Reddit to reach more eyes.

Hi all,

I have recently started an Etsy store sharing digital invite templates for parties and weddings. I am having trouble adjusting the thumbnail, it seems to come up nicely in the preview, however when published on the storefront it is mis-aligned. I know it's a small detail, but wanting any tips to fix this.

The logo I have added seems to be cut off randomly for a few of the designs, whilst being fine for the others. An OCD nightmare.

Can't seem to upload a photo here is a link. Any advice is greatly appreciated!

https://www.etsy.com/shop/CordiallyDesign?ref=search_shop_redirect

My girlfriend really liked this moissanite ring from this Etsy shop but I've never bought anything off of there, but I want to get her this ring as an engagement ring but I'm not sure I trust spending that much on Etsy. Is there anything I should look for before jumping the gun on this or should I take the design to a jewelry store? This is the link to the ring: https://www.etsy.com/listing/1620551774/

The customer ordered a 1" hinge replacement from my shop, so I sent them the 1" hinge, simple. The received the order, messaged me and claimed they needed the larger 2" hinge. I have a no return so I send them the listing for the 2" hinge, which they needed. All part numbers are in titles, measurements in photos, AND at the very top of description, telling customers to ensure priper hinge size. After explaining to the customer multiple times that the hinge they were wanting was in fact available on my shop, they then leave a 1 star review stating

"Received part wrong one can't talk to anyone on phone to get it resolve. Can't return it so I order another one hope it is the right one" (Exact quote)

They posted this AS we were messaging back and forth. So then they order ANOTHER 1" hinge. I tell them they ordered the wrong one again and that theyre looking for the 2". I cancel their order, they finally order the correct one and I will ship it out soon.

Theyre claiming I sent the wrong hinge, not that they ordered the wrong one and that I ignored them. I responded to the review and clarified that what this customer was saying is untrue and reported it, but it didnt meet the criteria i guess?

Other than asking them to change the review, what can I do? I have proof of them saying they got what they ordered and proof that I responded immediately.

Please delete if not allowed, but I am looking for a piece of wall art that is 30”x40” and a horizontal /landscape orientation.

It if for a male child’s nursery and I am wanting something that is child-friendly but not child-ISH

Preferably nothing with a primarily white background or text-heavy.

A physical poster (not a download) or a piece of textile art would be my preference!

Themes we enjoy, but not required: dinosaurs, cars, nature, plants, animals, space, imagination, science

I took everyones advice in my last post and I HOPE that I made the corrections needed. I'm not 100% done but please let me know if I need to change anything else please!

https://breacraftn.etsy.com

I see that a lot of Americans swear by Pirateship.com, but that's not available to us up here in the frozen tundra. I'm currently using clickship.com and they've been pretty good, but does anyone know of better alternatives available up here?

I’m so confused what the ‘Hen’ stands for … can anyone else explain? I love these Hen Party Drink Tags but have no idea why I’m searching for that or why it is referred to on products or in recommended searches on Etsy.

Help please. i forgot my email and i think it might know what email it is but everytime i try resetting the password i cant figure out how to after getting the email. ive been trying to figure this out for an hour. please help

Anyone else just burnt out by Instagram, TikTok, Reels, etc? My business is barely getting any traffic and I know I need to engage with these platforms to gain visibility but it’s tough. Any tips?

[based in England, UK]

I make and sell bespoke items on Etsy where I sometimes need to receive sample fabrics from my buyers for colour matching etc - I don’t want to give my actual home address to them, but I don’t have a business address either as I do work from home.

Is there anything I can use like those InPost lockers or a generic address from the Post Office to allow me to do this?

I’ve tried looking for myself on google but it’s all targeted at businesses with huge postal needs whereas mine are completely adhoc and I’m getting quite overwhelmed with the information out there to decipher what’s for me and what isn’t now.

Thanks in advance!!