I was coming back from my last delivery and as I came into my stores parking lot, my tire pressure light suddenly came on when I parked. I then noticed a big piece of glass sticking out of my tire as it rapidly deflated. It looked to be from a glass bottle a customer decided to just throw in the middle of the parking lot. So frustrating because to replace the tire will cost everything I made during my 9 hour shift today. Not sure if it can be repaired but ill find out tomorrow. What would ya'll do in this situation? Idk if insurance would come through for me on this.

So this happened maybe 10ish years ago when I still delivered pizzas. It was a slow weekday morning so it was only myself and my manager, J (RIP). We get an order for a large pizza and some wings. Nothing out of the ordinary. It was to an address that was towards the end of our deliver range, maybe 4-5 miles away. Round trip it should take maybe 25ish minutes. I go and deliver the food. Woman there was sort of rude, made some comments about how "the delivery fee is a scam and a forced tip." I tell her it's just the shipping and handing fee. Whatever. I get back to the store and this is where it all begins

M = Me

C = Customer

J = My manager J

* phone rings *

M: Hey, thanks for called [redacted] how can I help you?

C: Yeah, hi I just placed an order for pizza and wings and the wings had no sauce on them. I want new ones.

M: Ok, no worries. I can tell you for a fact that they did because I was the one who made your order.

C: Are you calling me a liar? There was no sauce on them. There needs to be more.

M: Sorry about that. I put on the amount that we're told to.

C: Let me talk to your manager. This is ridiculous.

So I pass the phone off to J. After getting off the phone with her, J tells me that I need to re-deliver an order of wings to her at no charge and he tells me to "drown the wings in hot sauce."

So I do as he says, wrap them in foil, and take the food back out. Once I arrive to her house this is my interaction.

C: You again? I hope the wings are made right this time.

M: Yes Ma'am I absolutely covered them in the sauce. I hope you have a good rest of your day.

C: Did you bring more ranch?

M: I snuck an extra in, don't worry.

C: Good. Let's hope its still good.

Whatever. I get customers like this all the time so I pay it no mind. I drive back to the shop and J is on the phone going back and forth with someone, it sounds heated. J motions for me to come into the managers office and he puts the phone on speaker. It's the person from before:

C: I don't know what is the deal with your drivers. The food is stone cold. All that sauce made it cold. This is INSANE!!

J: Ma'am there is ZERO chance that your food was cold. I watched my driver take them out of the oven, put the sauce on, wrap it in foil, and put it inside the heat bag. He left our store about 20 minutes ago and should be back any second.

C: Are YOU calling ME a lair? I've never been treated so poorly in my life. I want a full refund, to keep the food, a credit for next time, and the number for corporate RIGHT NOW.

J: You can keep the food and I'll have the driver bring you your refund right away.

C: That's more like it. If you bring me another order of wings we won't have to involve corporate.

J: Ill send the order out right away.

J gets off the phone and turns to me and says "Well she's a fucking scammer and she's banned. You do have to take the refund out to her, so I'm sorry. I'll figure out a way to get you a tip for this from the register + fuel reimbursement for all the runs back to her. BUT I'll let you decide how to tell her that she's banned. Have fun with it.

Right away, I get a lovely idea. So I get her cash and drive back out. I turn into the neighborhood before hers and take off my work shirt, switch into a hoodie, and take the lit sign off of my car. I pull up to her house and knock.

C: You AGAIN. I hope you learned a lesson about customer service.

M: Yeah. Here's your money back in full

The customer looked at me puzzled

C: No. Part of this is supposed to be your tip. Are you seriously giving that back too?? How rude.

M: That's not how it works unfortunately. When we take all orders, we have to file everything, tips included. When you request full refunds, we have to give back EVERYTHING.

C: Well, if your boss had been nicer and you had driven faster, we wouldn't be in this situation.

M: Yeah well, he's not my boss anymore so I don't really care.

C: What do you mean??

M: Well I no longer work for the company.

I then go into a long winded explanation of rules and write-ups in relation to late / cold food etc (making it all up as I go along).

C: No! no no no no no no no ! I didn't mean for you to get fired! I just wanted my food made right! (said with a panic)

M: Yeah, well it's too late for that. By the way, by boss also said that you cannot order from our store anymore

Customer tried to ask me more questions and apologize more but I just left. I drove back to the store and my boss J is in tears.

J: What in the FUCK did you say to her?

C: I told her that her constant complaints got me automatic write-ups and it got me fried. Then I told her she can't order from us ever again.

J: Well she's now begging to send you money via credit as a tip and wants to do whatever she can to keep ordering from us. Next time don't go THAT far but I needed to laugh like that so thank you.

For those who don't know, FIRE stands for Financial Independence, Retire Early.

I'm 22, living the dream: rent free, car paid off, part-time job at Pizza Hut so I can door dash and buy video games and pizza.  I'm not complaining, life's good. But lately, my mom (who is super into the whole FIRE thing) keeps giving me the “What's your plan?”  speech.  I'm financially set with no real responsibilities, and I'm genuinely happy, but she feels I'm wasting potential by not “doing more.”  

So, here's my question: how do I convince her that my “FIRE” lifestyle is already on track. Should I start working on my “personal development” or just keep living my best life - pizza and all?  Looking forward to hearing your thoughts! 

Signed, 22-year-old “FIRE” enthusiast who still doesn't know what I want to do but knows where the nearest Pizza is!  

hey guys! i have a shift on new years, I’m wondering how the tips and what your experience of it is? im sure New Year’s Eve would be better, but unfortunately I can’t get that shift

Hi r/TalesFromThePizzaGuy .

Got laid off from my job and have to support my mother.

Considering working part time as a driver but its not enough, so might have to tack on a full time job as well to make ends meet until I can get back on my career.

Was wondering how part time drivers sustain themselves. Thank you.

Hi! I'm relatively new to pizza delivery and there's never been severe weather while I've been working. I've delivered in heavy rain and stuff with no complaints but where I am is supposed to get 6-10+ inches of snow tonight with very low viability and strong winds. It's currently 6 degrees Fahrenheit out and getting colder. I have shitty tires and tbh I'm scared to work tonight, especially as the only driver who will be working at my store for the shift. Is there any chance they'll stop deliveries in conditions like this? If not, any tips? Thanks!

Got a 4 cent tip tonight electronically before delivering the pizza. Didn't say shit to the guy. I'm always professional, but I just wanted to be like Why?? Lmao. Why 4 cents???

Hi everyone I just got a job as a driver for an independently owned pizza place. I know the owner through my bf he’s a driver at his other location. He’s very nice but I’m so confused. I don’t even know my wages and I’m so confused on what “tip credit” is. The nyc minimum wage for tipped food service is 10.65 with a 5.35 tip credit. So does this mean if I take no deliveries for 3 hours straight he has to pay me 16.00 for those 3 hours? And if so how does he know or remember if I took deliveries or not to pay me the difference. I just started and I don’t really want to pull him aside and ask him all these questions he also is just all over the place all the time and they’re very unorganized which also scares me. Im not on the official schedule yet but I told one of the counter girls whose also acts like a manger my days I can work this week and she said that’s perfect but I go in today and got sent home and told someone messed up the schedule text the owner to sort it out pretty much. I’m just so stressed and still haven’t received my first weeks paycheck at all even though I’ve worked 6 days already. Any advice or help would be greatly appreciated thanks!

So I'm looking to get a delivery job but not sure which is the best option. Near me there is Pizza Hut, Happy Joe's, Marco's and Domino's. Looking for what's going to pay the most and also be the best job experience as well. Thanks!

Hi r/talesfromthepizzaguy.

Have an office job already but want to earn more money to help my mom.

Best way to find job postings? Indeed? Direct website?

How to find a decent place to work for?

Scheduling advice?

Tips and tricks?

Thank you

I have been trying to make/find the blue cheese dip you get from a pizza place but haven’t had any success. The blue cheese dip recipes online don’t have that sweet taste like the ones you get from a pizza place, it’s instead more like a salad dressing taste. What recipe do you use or where do you order it from?

What's everyone's worst/most irritating pizza delivery experiences. Probably my worst was I've delivered to a woman who sent a very young kid out in rain so heavy you could barely see in it and it would sting ur skin each drop, to attempt to hand me money that was the wrong amount off by about 5 bucks. Irritating one would be a lady who would order every week and ask for extra extra extra light cheese and everytime it wasn't light enough so a driver had to go back and deliver a free pizza each time. Most strange would be a individual in a clearly very poor and small household with tons of family members pact in would occasionally give a driver a 100 dollar bill for a 20 dollar order and say to keep the change, i was one of the lucky ones to get it. Coworker was robbed about 6 times as individuals would call store to abandoned building and give fake money and ask for change each time in large amounts

Was looking to see what other pizza delivery drivers witnessed working at stores. Corporate store i worked at manipulated the dough machine so it would appear to weigh more then it actually does so inspectors would be fooled, essentially making each pie weigh significantly less than it's supposed to. Supposedly store owner kept in contact with numerous other store owners who also did the same. Had a delivery zone assigned by corporate, store owner would tell customers 5-10 minutes outside of zone he could send a delivery to them if they spent more money on an order. Also had store owner go berserk if any store product was wasted or fell on the floor, and even seen him dig said product out of sink after a container was washed and put it back on the line, or pick product off the floor and put it on pizza.

If you're looking to become a pizza driver be warned there's a decent chance you will be screwed over. Worked at 3 different pizza places as a driver, 2 of which were corporate-franchisee owned. All places I've worked they manipulated orders with decent tips so drivers working their longer would get them, usually by holding the order back and making another one to give to me tht wasn't a good delivery, or straight up tell me to take a order that wasn't my turn to take. I've even became aware some drivers were paying the managers so they could get better orders. Also if you're working for a corporate store make sure they are not starting your runs before you leave the store as you get paid less. Had a store owner get caught by the head of my state's corporate franchise and nothing happened he still kept doing it.

I normally don't work on Fridays, but was going on a vacation next week so I worked Friday so I could have Sunday off. It was a pretty terrible Friday night for money, but it seems like it's always like that when you want to go somewhere.

Around 11, just as I think I'm going to be able to leave we get a little rush, so I take one more run. First stop is to a dorm, so we have to call them to come downstairs. I get no answer to the call, so I send them a text, and if I get no answer I'll just drive by to make sure they aren't out front. About 1/2 way there I get a text that the customer is 'almost dying' from having drank too much that evening. They claim a friend will come out to get the order.

Just as I pull up to the dorm, 2 police cars also pull up, one in front of me, and one behind. I immediately think they're here for my customer. I wait a couple of minutes, and then see an ambulance pulling up in front of the dorm. Now I'm almost 100% that it's for my customer. I pull out of the way so the ambulance can get in, and leave for my final 2 deliveries.

When I get back to the store I regale them with this story, and since they haven't called back and I need to check out we void the order.

I wake up today and there is an text from the customer. The ambulance was indeed for him, and he got hauled to the hospital. He politely asked for a refund, and I told him we did it last night.

Hello all I’ve been a delivery driver for a little bit of time about a year or so on and off and just recently started at papa John’s. Well on 10/15/2024 at 10:30 at night I was on my last delivery of the night and I pulled into the customers drive way and i was out of the road completely. Well after handing them their pizza I was walking back to my truck when I saw headlights rounding this curve at a good speed and then it hit a ditch next to the driveway and flew into the side of my truck as it all was happening I turned and ran from it so I didn’t get hurt but my truck was completely caved in where the suicide door meets the bed. I got his information through the crash report but cannot find any way to call his insurance provider it’s like it doesn’t exist it’s called “peak property and casualty”. And my insurance won’t cover anything because I have minimum coverage and it wasn’t my fault. Also it turns out the whole time I’ve been delivering I haven’t had commercial insurance so now I don’t think the person who hit me has to pay but I’m so confused about all of this and don’t really know what to do any guidance would be helpful as at the moment I’m getting nothing for it lol.

We have a regular who would order just a pizza and wings for delivery. He lived very close. The drivers would argue over going there because "His name sounds black. Black people don't tip." They'd flip a coin over who had to take it. I and some of the non-shitty drivers knew this guy always tipped $20+ for such an easy delivery. This was in 2009. We never said anything because they don't deserve it. Dumbasses.

Edit: we did say something about how fucked up they are, but we never told them how great he tips.

So many customers try to scam for free food.

When I worked at a pizza place we had this lady who would order every week for delivery. When the driver would get there she would look out the window but not come to the door. After a little while she would call the store and say she never got her food. We would deliver her food again and she would say it was cold. When we would offer to bring her another one she would say she didn't want to wait and just compensate her by bringing her the remade pizza for free next week.

She knew this is how we handled situations and would do this every week without fail so she would forever get a free pizza.

I called her out next time she ordered. I told her she has 3 minutes to get to the door or we are leaving and we will not be returning and she will not be getting a free one next week. She was warned if she does it again I will flag her account as banned.

So of course she pulls the whole, "this isn't how you treat customers!" I reminded her that customers pay for things. She is not a customer, she is a scam artist. She costs us money so we would benefit from banning her. She relented and continued to order weekly and behaved, thankfully.

I’ve been working as a delivery driver for about 2 or 3 months now for Pizza Hut, had a few interesting interactions and sketchy situations but never like this. To preface this there is a rule that if you ever are sketched out or uncomfortable with your delivery, you can turn around and not deliver the pizza and get no reproductions. I works nights because as a college student it works better with my schedule, and you get better tips at night because it’s busier. My town has its bad areas, but there’s only one place I’ve made a point to not deliver too and that’s one of the ran down hotels because of the crimes that happen there.

Moving on, I had a delivery come out for an area downtown not too far from where I grew up. I’ve also delivered on this street two other times, it’s not a great area but I wasn’t worried about it because I’m familiar with the area and it was only 9pm. I get the delivery all bagged up and get in my car so I can leave. I’m usually on the phone with my best friend when I’m delivering, she keeps me entertained and I also prefer to have someone otp with me because I’m a young female and this world can be scary. I drive downtown and am needing to turn left, but the car behind me is riding my bumper so I wait to turn at the next street. I’m turning and I start hearing gunshots, so I take my earbud out and put my friend on my car speaker so I can hear clearer. I thought it was just somebody messing around shooting bc people do that all the time, so I just kept going abt my business and drove back to the street I was supposed to turn to originally when I missed my turn. I got to the stop sign and saw a man walk in front of my car and cross the road, and when looking to see if the road was clear so I could turn I saw a body laying in the middle of the street. The man had been shot several times. I’m processing what I’m seeing out loud to my friend and she was like well maybe he’s just laying low and ducking bc he heard gunshots. Either way I didn’t want to stick around so I hurry and speed the other way and I see the guy I saw walk in front of my car and he turns his head and looks back at the scene then at me and starts walking faster. I hurry and drive past him and tell my friend I’ll call her back, and call 911. I decide I’m not taking the delivery because it’s a street over from the guy who was just shot and I’m not risking my safety for a pizza. So I dial 911 and start driving back to the store. I give the dispatcher my info and everything I saw and she sends the cops to where I told her. She hangs up with me, and I call my boyfriend and my mom to tell them what just happened.

I used to do stuff with the fire department so I’ve seen dead bodies before and different things of that nature, but it’s different when you see a call on a screen and know what to expect versus it happening right there by you out of no where. I was shaking so bad when I got back to the store. I told my manager and she cancelled the order and my coworkers were laughing about it. What shook me up the most about the whole thing is the fact I was about to turn down the street where the guy was about to be shot, but the person behind me was riding my bumper so I couldn’t turn and had to wait. But what if that car wasn’t riding my bumper and I did turn down that street? I could’ve been in the middle of all that happening. I’m okay, and I’m glad I am but it’s just crazy how fast things happen. The guy didn’t make it, but they have a description of the suspect so hopefully they catch him..

This was from about 2 years ago, before the chain I worked for at the time had fully switched to doordash (or at least before my store got and utilized the upgrade.) A couple things to note at the time we had a way to change the promise time, but we were anticipating a system change so it would not automatically change the promise time when we got more or less orders than we could manage, if I needed to change the delivery or pickup time I'd have to do it manually as needed. We were extremely short staffed, I never had a cook, and at the time except for on the weekend, I only had one driver as a closing manager.

For whatever reason we just get unbearably busy one night. I get 5 orders and I go ahead and switch the promise time to an hour. 10 orders an hour and a half. This keeps going, and people keep ordering. Eventually, my promise time is 4 hours for delivery, and an hour and a half for pick up. This wasn't me trying to get people to quit ordering this was me being honest with people. Our store had quadrants on a delivery map that was about 6 miles across from its furthest points. I was giving my driver 5 at a time disregarding doubles, singles, triples whatever. I gave him the next five that needed to go out, I pre planned his route that would take the quickest and I wouldn't see him for another 30-45 minutes.

Meanwhile in store, I would make 6-7 orders at a time before I had to run to the other end of the store to catch them coming out. I barely had any time to help the customer, but I always made sure that if I stepped away nothing would burn. Obviously the phones were going off the hook, but I couldn't answer them, even if me answering would mean my situation would have gotten easier because of people canceling, there was just too many orders.

And occasionally I would have people coming in 2 hours after they had ordered confused as to why their order hadn't even been started yet, with them I just prioritized their order just to get them out of the store but often only had to skip one or two orders to get theirs out.

And that's what happened when a man walks in very obviously upset. And he starts going into me how he's been waiting 2 hours and he checked his promise time and how is it four hours and this is ridiculous and how we didnt even answer the phone necause he wanted to cancel. I'm the kind of guy where I match energies. And I just went off on the guy.i showed him my delivery screen how there were like 3 deliveries that were showing ready to deliver but had already left the store as i was ghosting doubles (officially we could not send triples), 1 or 2 that were in the oven and then the sea of orders that I had not been even touched (I think at my peak it was something like 25 orders). That I couldn't just stop making orders to answer the phone, that I wasn't answering any of the people calling that evening. And that it was just me and one driver and we'd either get it out when we got it out or I could make it right then and there.

10 minutes later he received his food and he left, and I would have thought nothing more of it had 2 hours later when it had started to die down and the guy returns with a card where he apologized, inside the card was a $50 gift card to carrabas (it was like 4 different resteraunts that's just where me and my family used it at).

Labor was like 4% iirc.

I took a delivery tonight where the customer mixed up two addresses. The order was placed online and the customer was ordering for her daughter at dance practice. The delivery was for their apartment’s address but put the dance studio’s suite number.

After not answering the door or their phone, I decided to leave the order at their door of the apartment. Told my boss and when the customer called to ask where the food was, all parties realized the mistake.

This happened at a pizza place for a carryout. We received a paid carryout order under the name "Sex Addict Pussydick." It would've immediately flagged as a prank if it hadn't already been paid for. So, while we giggled at the name, we waited to see who would come to pick it up. I was expecting a coworker or someone messing around.

It didn’t take long before a young, college-aged girl came in, clearly embarrassed. We could tell something was off because she paced in front of the door a few times before coming in. I asked, "Pickup or ordering?"

She said she was there to pick up and pulled out her phone to show me the order number. It was that one. I knew at that moment I had to play along.

I said, "I’m going to need a name. We have a lot of carryouts, so can I get the name?" She started laughing, putting her face in her hands.

"I lost a bet," she said.

I didn’t relent.

"Sorry, but I need a name. Company policy." At this point, my coworkers were in on it too. The customer was laughing so hard she could barely speak. Finally, through a fit of giggles, she choked out, "Sex Addict."

I handed her the pizza, and that was that. Luckily there wasn't any other customer, otherwise I wouldn't have played along.

I'm applying for a part time job as a delivery driver with Domino's to supplement my income in addition to my office job. How much per hour should I ask for? As base pay, not counting tips or anything like that.

Is anyone else not able to get their tips on their Instant card? I always have to get paid in cash because the money want transfer to my card and my managers don't know why.

I'm curious

Wut?

.....and telling you stupid jokes like "Oh is that pizza mine?!?" or "We'll take it from you!" or "Give me that pizza!"

Nowadays, I just say something slick to get them to stfu.