So I 21F just received a call and set up an interview for a part time teller job :) i’m so excited cause my current job is actually hell. The interviewer on the phone said I asked good questions and have good availability and experience

When I was 18 post COVID when everywhere was understaffed I managed to snag a part time teller job at another bank. I had retail experience but that was it. My boss said I’m young and shy but I have the hours they need and she liked me so she brought me on. I stayed there for a year until my class schedule changed so I got a different job to work nights. I didn’t have much competition then cause people were hiring so fast but I’m worried now

I did receive a callback pretty fast after sending my application and the woman who called me was so nice and professional. the pay hours and benefits are great. How do I nail this interviewer and impress them to get the job?

I started yesterday and unfortunately, this location is a little bit far from me. When I accepted my offer, my preferred location was on the contract. But, somehow I’m working at a different location and even checked in with the manager, and she confirmed that I’ll be training and working here. Can I finish my training and go to my preferred location?

I've had managers breathe down my neck, but my current manager takes the fucking cake.

He has us log every single customer we help during the day, has me specifically going through those logs to find out which customers have been sent a survey, has one of the bankers drop productivity JUST to harass ppl about taking the survey, is forcing us to talk to each customer about updating their contact information, talk to them about selling our products (especially credit cards), and is going to now force us to log each and every referral we make to the bakers (he demands at least 2 per day). He's also forcing us to keep track of any referral opportunities we see to send to the bankers.

And yknow, if there was some benefit for me at the end of this, I don't think I'd mind as much. But there is none. If we get a good survey score at the end of the year the bankers and managers get a bonus. The tellers get nothing. I'm doing all this extra work, which mind you, NO OTHER BRANCH IS DOING, for something that reaps no benefit for me whatsoever.

And before any of your quip about this being a team effort, cut the crap. We're all here to work and get paid so we can afford our rent, nothing more. None of these people give a rats ass about me after 5:30 and as soon as I get on the bus, they're all dead to me. Caring so much about the job landed me in the hospital and the stress is wrecking havoc on my body, I have to stop at some point.

I just feel so stifled with all this bullshit my manager is having us do. Do any of your banks go to this extreme?? Lmk so I know if I need to leave my branch/bank or leave the industry altogether.

EDIT: I guess I have to reiterate and clarify this. This is the only branch that I've worked at so far that goes to these extremes. Getting referrals and upselling products is part of my job and I don't mind that. But having meetings every day drilling into us to harass customers about a survey that they're not even going to GET or even take (only a handful of customers get the survey it's random), which no doubt will LOWER our survey scores in the long run and bother customers (I've seen them get annoyed with us asking) seems counterproductive. And having extra work, that is not required by the company, hoisted on me for no benefit to me whatsoever is fucking irritating.

All this work is not the core issue. Cuz I can see some benefit to it tbh! I don't necessarily mind doing these things, it's the fact that the Tellers are being stifled so much for the benefit of the Bankers and the Managers. I'm doing shit to benefit others. That's not fair to me. None of these people are going to share their bonus with me so why the fuck should I care? I don't! If the work was being shared equally amongst all staff then I also wouldn't mind as much but the Bankers get more freedom than we do. They're not doing all this tracking it's only the Tellers. So I'm being saddles to do much more than necessary to benefit others that make more than me. Does that make more sense? Hopefully this clarifies things.

Hello everyone, this questions is mainly for head/senior teller/teller managers or branch operations personnel. I was just wondering what are some ways you stay on top of daily/quarterly operational task? How do you help your branch succeed in the audit? How do you become good at operations and staying updated?

I’ve been in banking collectively for 6+ years.

I’m currently what amounts to a teller, but have done the banker side as well.

I’m so freaking over it.

Please leave all the suggestions for career path options that someone like me without a finance degree but who has banking experience can explore…

I’m just so sick of direct customer service and sales.

Our system puts two notes on the notes list every time a customer logs into their account. Customer only has a year long CD and savings and he’s asking about his CD but I literally can’t find the information he’s asking because the system is clogged up with hundreds of these notes which freezes up the system and won’t let me go all the way down. Really annoying and I know it’s not necessarily the customers fault but seems a bit excessive to be checking your CD every few hours every day..

Chase is hiring a branch operations partner and I'm thinking of applying but need advice. I've been a teller for 3 years and that's the only banking experience I have. At the bank I currently work at branch operations partners travel around to different branches, is it like that with Chase? Do you have experience being a branch operations partner? Is it stressful?

Basically the title. We are both universal bankers, I was working with her yesterday and idk how it even came up but it did. She was talking about the old job at first, one thing led to another and she said “I had to take a pay cut to come here. But can you believe they were gonna start me at $25? I had to fight and bargain for an extra $1.50!” … while I’m making $23.74 And have been there almost 2 years now. They started me at 23. It was supposed to be 21-22 and I too bargained but I didn’t know how high you can actually start.

I think it is also fair to mention, I was fresh out of college and didn’t know the game. I have a degree that relates to the job along with 4 years retail experience not in banking. Whilst she is almost 60 and has retail manager experience. But still … at this point in time me and the other co worker are picking up the slack cause the newbies we got don’t know nor do anything. Neither have banking experience.

She has mentioned that the manager had ordered her not to discuss her pay with us. Being that she has had many years of job experience she said “the manager can not stop us from discussing pay it is literally illegal to order your employees to to that” which i understand but i still didn’t share my pay out of embarrassment!

I was livid on my way home. I am actually on the verge of putting in my two weeks because of it. I am the one who has the branch on her back, who knows all customers and everyone comes to me with issues. I’m the one having to stop what I’m doing and helping newbies and training. For not even a penny added to my pay grade. I am sick and tired of my manger who is never there, “always has meetings” and me along with one other senior UB pick up the slack all around. Operations, sales, issues, managers job etc.

I guess I’m just looking for advice on how to approach this. I know jumping the gun and putting in my two weeks is out of anger. However it is actually embarrassed and frustrating to know that 2 newbies are making well above $26 while me who has been there and knows the ins and outs is stuck at barely $24. I need advice and definitely don’t want to cause drama at the work place.

Hello all, I recently received a job offer, and I’m struggling to find exact dates for past addresses which is required for the background check. I’ve already checked my credit report, but the address I’m looking for doesn’t show up there. Does anyone know where else I might be able to find this information? Thanks

*Edit* Recruiter sent me a message to say she doesn't believe I am qualified for the position. I sent a rebuttal. Still not qualified. Application has been withdrawn. Sigh.

For almost 2 weeks there has been a back-office BSA job up on my FI's career page. After discussing it with my manager, I was given the green light to apply. This will be my 5th attempt to move to back-office. Crossing my fingers once again!

Can anyone in BSA share more about what their day to day looks like in this department? The position itself seems like it will be very detailed in nature. Reviewing currency reports, know your customer information, ensuring compliance is upheld, policy and procedure being followed by the branches, etc.

I have been itching to get out of retail banking and I think this would be a perfect fit for me. I would love to hear other's experiences and advice.

whats the most cash you've seen/ processed in a single transaction? edit: or most you've shipped out or received in shipment at once**

mine was 200k just recently. slight tangent.. I was pretty annoyed since she kept calling everyday to see when she could get the cash and then we wanted her to come in before hours, she said okay, then showed up an hour later 🙄 she thought we were just going to give it to her without running it😬

one of my friends at a different branch said they had someone who was coming to deposit 400k but brought over 800k... during hours!

I don’t give a fuck if you’ve been a member since before I was born. I do not care. I will not treat you any differently, you’re not special because you chose to bank here when you’re clearly so unhappy with the service. Close your account. Leave. Watch how sad I am about it. Fuck all the way off. I care more about how often I poop than I care about the length of your membership.

You being a member since the dawn of time does not give you the right to yell at me or talk over me or refuse to listen to me when I’m trying to help you. It’s not going to magically make me break policy for you. Please, get fucked by a hot curling iron.

I have an interview for a part time retail banker with TD today in the afternoon. It is the first round. I'm an accounting student and I have no experience yet in financial services. I have experience with cash handling, I am a notary public (recently certified, so no experience yet), and am transitioning from being a medical assistant. The medical field wasn't for me.

I am so nervous for this interview because I really want this job. Not to mention, how much they are paying would change my life. They are big on career development and I feel like I could get this job and stay there for a long time, which is my goal. When trying to prepare, I am either finding information about interviews for teller positions (this job has more responsibilities), or commercial banking positions that require a degree, internship experience, and etc. To be honest, I was not expecting to hear back so quickly when I sent my application - she offered me the interview 12 hours after I applied.

I'm currently preparing as quickly as I can, but I'm wondering if anyone can give some guidance on how to prepare for my first interview. I'm currently completing the introduction to banking course at the CFI (it's only two hours long & free), reviewing possible questions and practicing my responses, getting a good understanding of the products I would be working with at TD, and doing research on the impact of the financial sector on the economy and the US in general as they seem to want me to know a bit more about that than I currently do based on these questions since I have not yet taken introduction to finance.

It's a lot at once and I'm looking for some guidance on what to focus on before the interview this afternoon. Thank you for any advice or responses in advance :)

A guy came in wanting $4500 cash from a $9800 check he had deposited via ATM. The check had been on hold for suspected fraud but the hold was released yesterday. I asked him what the check was from and he said he got in an accident, he was rear-ended, and the person didn't have insurance so he paid him this way. He said he was using the cash to get his car fixed. It seemed like valid reasoning so I authenticated him and continued with the transaction. I looked at his account later in the day and I saw that he pretty much spent the rest of the money, then I got really concerned. If the hold was released, I would think that that means that fraud looked it over and decided it was okay or they would have frozen his account, correct?

Hi Guys, I'm an MBA grad from a target and joined one of the top MNC Banks in their Corporate Banking division.

I interned with them and got a return offer but the full time role is just so different from what I had imagined. Ofcourse, there's stuff to learn across trade structuring, transactions, and FX but after that there's absolutely nothing related to finance, I'm a proper salesman. I'm told I'm not even required to have a very in depth knowledge of the products since they've teams specifically allocated for each product. I see people chilling, working only from 9 to 5. It's not just my bank or office, but I see the same thing with our counterparts in Europe and Asia.

It's not much finance, no long hours, just a few PPTs and Excel models a week and that's it. Honestly, I thought I'd be more busy.

Are all roles in finance not as much finance-heavy as we think?

I just started working for wells as a part time teller and was wondering if they pay for any certificats that you take ? And what would be the best certificats for me to get to improve my resume/ move higher up in the future ? Ps/ i don’t have any degrees in banking.

Hello everyone,

I am looking for advice for an upcoming interview with Capital One. I was told there is a 2 part interview, getting to know you and behavioral. If anyone has any experience working or interviewing for Capital One, is there a particular behavioral question that they tend to always ask that I should prepare for.

Also this position is work from home hiring multiple candidates, they said schedule is on the first come first serve basis. This to me sounds like they are hiring many candidates instead of trying to fill one or two rolls. Anyone know if this is a position that is easy to get hired on as long as you don't bomb the interview, or is it still pretty selective?

I’m 20 and come from a strong background in sales. I plan on working this job while doing online college so I can get a degree to further my path in banking with the end goal being an investment banker for J.P. Morgan. Any tips? What degree should I go after. Any tips for the interview? Any advice is greatly appreciated very new to this as it’s a huge career change for me.

Hi, I am student in Canada and have been working part time as a teller in one of top 5 big banks. I had an opportunity to apply for an internship/co op position because of some partnership between my school and the bank (my current). I applied externally and let the recruiter know that ive been working for the same bank for a few months. I got the interview, got the offer and signed it last week.

This week, I receive an email that since im an internal employee i need to reapply (when i applied before i checked that whether this requisition is available on the internal site but it was not). I applied and now the recruiter sent my branch manager an email asking for approval apparently from her that whether I can join this internship or not.

When I initially received my offer letter, I told my reporting manager (assistant manager) about it and told him about my last day because my branch manager then was OOO

Today, she pulled me to her office and told me she cannot approve this because I cannot move internally before 6 months of employment. I feel so defeated. I don’t know what to do. I have goals, I don’t want to be in retail banking for my career. I had the opportunity to work in the corporate side but this manager is not approving it. I have been in my branch for 3 months.

What can I do in this situation. I feel defeated and feel everything is going wrong in my life

I'm new to Banking and thus new to Sales in general. I try to convince customers to sell our products and convince our customers to see our Bankers but I fall flat every time. I'm just really awkward at it tbh. Any tips on what I can say to help entice a customer?

An example would be like seeing a customer being pre-qualified for our Credit Card and trying to talk about the benefits. Or seeing someone come in with a very large cheque and trying to convince them to talk to a banker to get more money growth options. I just don't know what to say! Help?

It’s a tough day for me seeing so many negative reviews coming in. I work at a very busy branch and most people are tech savvy so they always take the survey. It’s like yelp review in which if it’s not an extremely good experience then people will not leave a review at all. Which is why most of the reviews are bad and bringing down our scores. Even though my pay is not affected, my performance is still measured based on the reviews. I will hear about it whenever I get a bad score. But it really doesn’t matter what I do, I will get a bad review regardless. It’s not about my service but always about something else. It’s always about them, or the line is too long, or the people on the phone who couldn’t help them, or some features on the app that don’t work like they’re supposed to. It’s never about me but I am always responsible for it. Sometimes I will get a good review about my good service but most of the time it’s always about something I have no control over. And management always says just file a complaint. If they don’t say anything then you don’t know they’re upset and then they go home and give a bad review. Never once did this lady say the line was too long. She was smiling and all that stuff. So how am I supposed to know? I guess just file a complaint for every person that I meet? And even if a complaint is already there they will still get a survey and give me bad score. It is never ending. And why should I care about this score if my pay doesn’t get affected? Why not just put in the minimum effort and call it a day? Do they think I work in a bank to make people happy? No I work there so solve their problems, and I solve their problems but they’re still not happy then it’s on them, not on me.

Customer calls in wanting info on his mother’s account, claims he’s her POA. Don’t see it listed. He bitched and complained and said “This is why I dont personally bank with yall!”

I kindly said, “Yeah, and we’re not about to be fined by regulators all for you buddy! We’ve been in enough trouble as is and our share and stakeholders had enough of the fines to begin with so you can take that POA paperwork down to the branch and make it legal for us to talk to ya!”

Has anyone had their bank pay for courses or certificates to further their banking/finance career? My FI offers tuition assistance, but it is supposed to only cover college courses that are going towards an actual degree program. There is a clause in the policy suggesting that certificate and non-degree programs can still be entered in for approval, but I haven't gotten an answer as to how/if that works yet.

Simply curious to hear what others have experienced with this!

Original post: https://www.reddit.com/r/TalesFromYourBank/comments/1eoz46d/sneaky_client_gets_free_money_from_bank_due_to/

TL;DR original post - coworker totally botches an On-Us check and allows a client to overdraft his account and walk away with $3,000 in cash, causing a loss to the FI.

Our BM returned this week from his absence and the acting BM filled him in on the situation as expected. However, the acting BM was very laissez-faire and low-energy about the situation, so the acting BM didn't properly debrief the BM and instead mentioned it only in passing.

The BM didn't really grasp the situation, and I felt like it was going to end there. Maybe the loss would show up on some report a couple of weeks later and the coworker would get a small talking-to or something, but that seemed to be the end of that.

Later in the week, the client returns to the bank with his family. Guess who assisted him? Our BM! Apparently, he told our BM that he was hacked and fell for some sort of scam. He told him that he gave out his account numbers to the scammers, and tried to say that his account was overdrawn due to fraudulent withdrawals from the scammers. At the time, I was tied down helping other clients and our BM took down all the information and opened a fraud case with the fraud department.

At the end of the day, while all of us were balancing, our BM pipes up and says "Hey, GTAIVisbest. You know who was there today? That one client [clientname]!"

"oh, the one with the check situation?" I say, testing the waters playfully. I notice Coworker freeze up as he's tallying his checks

"Yes, that one" says my BM absent-mindedly. "He told me what happened, and I think we got to the bottom of it. See, there was fraud, and he gave out his account numbers..."

As our BM is explaining the situation, I discreetly slip out of the door and position myself to where only he can see me. "Was it really fraud?", I asked, and BM finally looks up at me. "What do you mean?", he asks.

I motion towards him silently to follow me and say loudly "whelp, I gotta go rebalance my checks, timeline's all fucked up!". The BM and I disappear and go all the way to the other side of the branch into a conference room.

I proceed to explain to the BM that the client's "fraud" was not actually fraud. I explain the timeline of everything that happened, as well as the fact that the client seemingly KNOWINGLY defrauded us by loitering around and waiting until he could find someone to cash the check even though he knew his account was empty.

My BM's face drops. "So is THAT the check that Coworker cashed when he wasn't supposed to? Oh no.... oh no no no..."

I was like, "Yeah, but it's a bit worse than that. If he had looked at the account, or the check, or even just read our bank name on there, or recognized the design, he would immediately have known that-"

And just like that, I was interrupted by a loud knock on the door, which was slightly open. Coworker was standing there. He had a look on his face of betrayal and anger. "Hey, GTAIVisbest, did you run your checks already?", he asked with a pained face. I notice the other coworkers standing behind him as well.

"Yeah, yeah, we were just tallying up the checks here, we're all done". Everyone disperses wordlessly. There's an extreme tension in the air. Coworker mutters a comment about how I "barely do anything around here" and how "he's always doing all the work".

My other coworkers crowd around me in the next room. "Dude, what the fuck? Why would you literally rat out Coworker for no reason? I thought you were a better leader than that, but that's hella petty"

I tried giving out a half-assed explanation that our BM already knew about the check, and I was just telling her that the client was to blame. It was useless, however, because they had apparently been eavesdropping on us the whole time.

One of my coworkers who is a close friend said "GTAIVisbest, bro. That's scummy. Next time you leave your drawer open I'm telling BM right away". A bit of context: I left my drawer opened ONCE, by accident, closed but not locked while I stepped away to grab something from the other corner of the room. Coworker (THE coworker) was the one to discover it, and he privately grabbed me instead of reporting it to management.

I tried saying that leaving a drawer open is not the same as incurring a loss, but all my coworkers slowly filtered away. I felt kind of devastated at this moment and just silently did the rest of my closing duties. I noticed some coworkers giving me scrutinizing facial expressions, as if they were re-evaluating the kind of person I was.

I went home that day very sad, realizing it will take a while to rebuild confidence with my team.

Just wondering what the norm is for other banks. I know a lot of banks go the route of having universal bankers, cutting costs wherever they can. I personally feel like I have way too much on my plate as a teller who has only been in banking for +/- one year. What are your duties? Do you feel you are compensated fairly? Do your tellers have to follow up on leads, maintain ATMs/vault, etc.?

Has anyone had experience trying to play catch up with legacy data into new systems and missing data? The Bank I work for is a regional bank and uses FIS - IBS as our core and imports (a significant portion of) this into salesforce and uses nCino as our loan origination software. I find that we continue to have issues related to collateral, covenants and other finer points that would be especially useful for credit/portfolio reporting. And have had issue with trying to get traction in cleaning up missing/legacy data.

If you’ve had any similar experience would love to hear from you, especially any lessons learned or things you would have started with, or how to get the attention of executives to get the resources needed, things like that.

(My background is education in logisitics and sales forecasting educationally, and work experience of Teller, Credit Admin, Underwriter, Commercial Loan Officer, Division Leader for PPP, to now our Strategic Manager in charge of nCino and Salesforce initiatives)

Hi Folks,

I posted in this subreddit earlier about undergoing a background check for JPMorgan Chase. Well, I just received the all-clear email and will be starting next Monday as an Associate Banker. I’m really, really excited, mixed with a bit of nerves.

For those who work at JPMorgan Chase or have been in retail banking for a while, what are your absolute essential tips and advice for success?