Since Day 1 I got hired at Chase. I have been upfront with my managament about my goal of be coming a licensed banker after I’ve been in the position for a year and a half. If I don’t get promoted to a higher-paying role, I’m more than willing to explore opportunities at other financial institutions or banks that offer better compensation.

For now, my game plan is to be a sponge—learn as much as I can, perform well in my role, and then decide on the next steps. There’s still room for growth, especially in areas like generating referrals and learning more about the bank’s products and services.

I’m only 24 and currently live with my parents, so I feel like I have time to grow and develop. However, I’m not entirely sure what are other jobs I can pursue that might be higher paying.

Vent:

I used to work as a banking officer. Hated it. Found a work as a back-end document processing officer in our company's subsidiary.

I hated it more! The subsidiary is a small organization. The vibe is clique and immature, and if someone makes a mistakes its seen as if it's an end of the world. The sighs of woes and frustration are heard everyday - to the point its affecting me mentally. No policies and procedures makes the role hard to learn too.

Since I prepare documents for loans, the sales people like to push and have these ungodly expectations of fast turn around time. I get harassed on where the documents are. It was night and day as when I was a banking officer, we were trained not to bother the back-end people that much as they're always slammed.

Best part is that management supports the sales people. I am revamping my resume and I am looking at internal postings. I wouldnt return to customer facing role.

It's been affecting my sleep, and I dread coming to work everyday. And it's only been 3 months.

Hello, I am starting RB role at Bank of America real soon. Please give me some advice which way should I go to build banking career.

I have MLO background for 5 years. Meeting new people really doesn’t bother me at all.

** Retail Banking

RB -> Senior Banker -> Assistant Manager -> FCM

• How long usually takes to reach this far? Also what will be the next step of FCM? Do you think I can stay long enough in retail banking?

** FSA roles

RB -> BOA FSA -> Hopefully Merril

• I heard that it is very stressful to make sales of Merril products and cold call. Do we get leads for cold call?

Could anyone in these fields of BOA give me some advice? I will really appreciate.

Hey, so I just recently became a Private Client Banker (licensed position) at Chase. My Previous position was a Wells Fargo Personal Banker (unlicensed).

I’m wondering what kind of Career trajectory is best for me, pros? Cons? Probability of successfully moving? I have been thinking of Financial Advisory which I know tends to be the most likely path, I have also been considering Middle Market Banking, Potentially Commercial Credit, or perhaps Private banking. Anybody got any ideas? I’m soon graduating with a bachelors in BBA Finance from Non-target and might do an MBA down the line. Not interested in a CFA because it unnecessarily hard and I honestly can’t be bothered with anything Quant related.

I wanna hear your opinions, experiences and recommendations guys!

I'm using a throwaway for this post as I have to give a lot of highly identifying information out for this all to make sense in the context.

I'm currently a supervisor (but not an ABM or a BM, just imagine a "lead teller") at an institution that I joined about two years ago with no banking experience. As a relationship banker, I naturally killed it, got a lot of sales, grew a book of business, did a bunch of process improvement in the branch, generally made my BM look VERY good, and got rapidly promoted to this hybrid supervisor/management position. My BM burns through ABMs every 2-3 months, and has made it clear that she DESPERATELY wants me to become ABM.

As such, now that I'm in my hybrid position, my goals and objectives have changed. Before, I was doing my own thing and overperforming in comparison to my team. I love my colleagues, but they're obviously not nearly as motivated as us. Our pay is shite and they're in retail because they're either stuck here or they're trying to get out. I joined to prove to myself that I had a good work ethic and could build a book of business successfully so that I can leverage these skills later in my career. This means that my coworkers do the bare minimum and I was always busting ass, running for the phones, making outbound calls, overperforming and not getting anything in return except for the knowledge that I was extremely good at my job.

Anyways, before, those were my goals and I just exceeded every time. For a while now, however, I've basically been the acting ABM. I've been doing coaching, leadership, as well as taking care of the branch operationally and assigning duties. My goals have also changed, too. Now, I can't just bust ass and do my own thing. I have to train and coach my colleagues so that their results equals mine.

This is where the IMPOSSIBILITY factor comes in. I've always voiced loud and clear that you cannot force people to be motivated. You can't make someone overachieve, that has to come from within. The issue is that there is no tangible benefit to my coworkers for them to act the way I do at work.

I'll give some examples so you can understand better. We have an outbound call program that we're "supposed" to partake in, but in reality most people REALLY don't like it and don't engage in it. We're supposed to call clients who recently financed a car, and get them to come in and open a checking account. In exchange, we give them some sort of kickback on their loan. My BM looked at my coworker's numbers per month (maybe 2-4 total for the branch) versus my numbers (around 8-9 a month) and basically tasked me with replicating my success in this program with my colleagues. "Share your script, do observations, etc"

WELL, here's the damned problem. First of all, the way I get these clients through the door is to NOT use a script!! I just speak normally and explain that their file came across my desk and I would like them to come in and help them set up an auto-payment, AND ALSO apply an "optional discount" if we "route the payment through the underlying account". Boom, literally everyone will show up.

My coworkers obviously just call the clients and go through a script because they're just going through the motions. The clients listen to the cold-call and the very salesy script and just say "uhh ohh ok yeah, let me talk to my wife, I'll think about it". No one (1-2 people total out of 20-30 in the call list) will show up like that.

So, OK, I'm supposed to force my coworkers to do it like me, which is basically not use a script and just use "sleaseman" tactics to get them to come in through the door and coddle them with promises that we're going to help them with the entire payment process. I literally tried this, through a mix of coercion and using social capital I had built up with my coworkers. We DID get our numbers up for the month, slightly. For ONE month. And guess what happened? Dozens of those clients that came in to set up the auto-payments all became EXTREMELY clingy and needy to use because they now thought that we were their main point of contact for anything wrong with their loan. Suddenly we were getting constant clingy calls after we had gotten the sale from clients going "heyyy sooo I got this letter in the mail about my loan and didn't understand it..." or "I got charged an insurance add-on and this is BULLSHIT and now my auto-payment didn't go through and now I'm delinquent it's YOUR FAULT". The list goes on.

It felt like I got the numbers up for one month, at the cost of everything, and then spent the next month putting out fires caused from that which meant our numbers dropped back to almost nothing. I must remind you guys that this specific outbound call program represents a small fraction of our total goals. We had other focuses that I am trying to get my coworkers to pivot to and focus on, and again by using up some of the social capital I have built up with them I can get some limited results. However, by focusing on one area we inevitably drop the other.

This is also by using every crumb of free time we have between walk-in clients to focus on making progress on something. If I allow people to just relax a little bit between client interactions, then things pile up and no progress gets made.

TL;DR - Every time I bend down to pick up a proverbial piece of laundry, something else falls out of my arms. I bend down again to focus on that item and something else again falls down. I can get limited results out of my team by using social capital but the constant repivoting isn't sustainable.

How do I approach this? How do I explain this to my BM, who's toxically/nauseatingly positive and refuses to see things through a realistic lens? What should I do in this situation? Currently, my team actually does respect me because I lead through example and I'm also a non-threatening yet charismatic/funny dude who respects them by being 100% honest about the realities of our work

Do you guys deal with a**holes on a daily basis? What was the worst customer you had?

Anyone work as a teller with social anxiety? I understand this is a customer facing job so was wondering if I would be able to force myself to do it even with my anxiety of talking to people.

Hi all. I joined an IB in the US as a tech data analyst two years ago right after graduating with my BA in IT. I am in a tech governance team where I am responsible for tracking and reporting internal application metrics and also tracking their compliance with internal KRIs and meet with tech leads to discuss risk remediation. I use Excel and Tableau to generate reports on a daily basis and also do data comparisons to make our own mini-investigations/audits.

While browsing our bank's internal job listings, I saw an opening for a Fraud Investigator role, not customer facing. The job doesn't have "XX years of experience" or specific certification requirements, but is looking for proficiency in understanding/analysing data and detecting anomalous patterns, similar to a portion of what I do at my team.

I like my team and the work I am doing but we are a unique team and I am not sure if I could find a role similar to mine elsewhere if I have to leave or move elsewhere. Being in a finance/compliance team might give me more transferrable skills. And since joining the bank teams/roles in the daily operations side started looking more interesting so I am thinking of applying. "Worst" case I won't be selected and I'll stay in my current team as usual.

Has anyone done a similar transition from a tech/governance role to Fraud Investigations? Looking for your insights. Thanks!

I realize this week between all the other tellers I handle many back to back large transactions doing cash ins and cash back. Customers get like $5K and I’m short on 100s and 50s but I’m still good on 20s even after large transactions. My branch only really buys and sells from the vault like at least twice a day and we don’t use money counters cause they don’t work and branch is too stingy to order some like their 20+ year old

I have to get hundreds every hour at this rate and time of the year.

Today I had an interview for a teller position and she offered me the job. A couple hours later, I get a notification from Experian that they ran my credit. I’m in a lottt of credit card debt. I applied for this job to get out of credit card debt. (I was only working part time because I’m in school) Am I screwed? Can my offer be taken back?

Recently started a part time bank teller job(still in training)at a big bank for $20 an hour but it’s 35 minutes from me and part timers are the one they send to a another branch when needed that’s like an hour from me. It’s only 20 hours a week but I don’t start college till August so I’d like to find a full time position till then and I don’t see my current bank giving me more hours until after a few months which by then I’d have to revert back to part time for school. I’m debating trying to apply to other banks that pay around the same but are much closer and more hours. I plan to major in finance and I know bank teller isn’t all that useful but I have heard after a year it will boost my resume a decent bit for regular back office jobs that pay alright. Should I stay at part time job and collect experience with a cool group of people or find a closer bank that will allow me to save a lot more money if I can get full time till August?

I came from a very busy branch and on my first day as an underwriter I can say I never want to go back. Less stress, coworkers are more friendly imo, but I see you can also put headphones in all day and not talk to anybody and no-one bats an eye. This is still my first day so take it with a grain of salt but I’m enjoying it so far.

For context, I am 27, been in banking for 4 years (commercial lending) and have a finance degree. It’s a good job- as in provides a steady paycheck, decent salary level, good benefits etc. After some recent company changes I have been considering if I might want more out of life, to build a business for myself, and to be a little more in control of my day to day and income level.

Has anyone left to be self-employed? If you have, what do you do? Do you regret the decision? What was the experience of transitioning like?

I got hired at a bank for the teller position. I’m starting next week, any advise?? What should i be worry about? Is it a good position to work for?

I work for a pretty popular bank for my area but not one of the big major banks. I recently have been massively stressing about my job as a banker and need some advice. My bank has a scorecard that needs us to hit a goal of 20%. Last quarter i hit 17% and im currently at 17% again this quarter. Recently i had a situation with an elderly couple who completely changed their story around and said i opened their account wrong. Even though i have my own manager and co worker who can vouch for me my boss (branch manager) doesn’t believe me. That and with my scorecard rn i have been getting nervous for my job security. I average around 97% on my service and mystery shops and the community and customers say a lot of Great things about me along with my co workers and assist manager. But my boss is making me think i could get fired. What should i do? Am i ok and just need to get better? Should i even be feeling this way because it might be unhealthy? Any and all advice would be appreciated

Hello all! Currently a teller at my branch for almost 2 years and had a sit down with my manager doing a review of my performance. I mentioned to her I’d like to pursue being a fraud agent and she seemed encouraging. I mentioned how we are short staffed and wouldn’t want to leave them worse off but she told me that’s how it will always be and said I should focus on my career. My general question is if I’m too young? I’m 22 and this is my first finance job with no prior banking experience. Any advice for the role is appreciated!

I would love to hear how bad other FIs are getting hit with fraud. We have been getting hit with on-us cashiers checks pretty hard, but have been catching thankfully.

I understand holidays are financially difficult but PLEASE talk to us, we want to help within what we can do to help or at least point you in the right direction.

Hi,

I am an intern in a big bank in my country and I made a really big mistake. I called to transfer a big amount of USD to our local currency. I misread the job I had to do and in the end after reversing the foreign exchange, the bank lost around $1000 dollars. I told my boss and she was not that mad at me, I told her it was entirely my fault. She wrote a note on my profile for the company’s HR page about what happened. I really looked forward to work for this bank after I graduated and get another internship with them. But after this mistake I am scared I have been blacklisted from working at the bank and that every recruiter and hiring manager will see that message. Also I feel so embarrassed and ashamed from what happened and showing my face to work next week. So should I start looking for opportunities in other companies?

I have been in banking for about 15 years. Started as a teller, vault teller, then to switcher, banker, senior banker and now into management. A couple years in a credit union and then the rest of time in one of the big national FIs.

I used to love my job. I was so good too. It feels like in the past year or so everything has changed so drastically. I am a customer service all star, but it doesn’t matter. From the pressure about coaching my team and making sure they are excelling to running a branch to hitting my own, arbitrary goals I just can’t. It feels like no matter what I do, it’s not good enough for upper management. I went from always getting excellent reviews to being put on action plans, when if anything, my performance has improved.

I’m sitting here on maternity leave dreading having to go back in 7 weeks. I am 40 yes old and my husband and I are seriously considering me staying home with our little ones. This career that used to give me so much fulfillment and satisfaction is filling me with dread and anxiety.

Has anyone else made this jump? Anyone else experienced this? I have been working since I was 16. It makes me sad to give up something that has been such a huge part of my life and identity.

Thanks and sorry for the rambling

I am a finance major set to graduate in late 2026/early 2027 who just started as a full time teller about a month ago at a mid sized bank. All in all it's a decent gig, great benefits and it's a well known bank in my area so it looks good on a resume.

Long story short, I do not want to be a teller and work in retail any longer than I have to, I want to move out of retail as soon as I can. My goal is to get into something like Wealth/Investment Management or possibly fraud, my manager knows and supports my goal to get there. I've been befriending someone who works in my ideal department at my branch as well. I expressed interest in Wealth Management in my interview and was told by my now manager how I'd be able to shadow him.

My manager has been impressed with me so far and has already joked about keeping me as a teller for a while. I do not want to get stuck as a teller for years, I am just curious on what a realistic timeline looks like to be promoted from a teller? I know I have to wait a minimum of 6 months to begin applying internally to other jobs. But otherwise I can prevent myself from getting complacent and apply elsewhere if need be.

Today was my first day being vault teller. And it went great the vault balanced this morning and this evening when we closed. However it was my person cash box the was out of balance, it was over $1000. My manger and co workers recounted the vault and my cash box and everything that I entered into my balance sheet was accurate. I’ve been out of balance before but this is my largest yet. Is it possible this overage will be found?

Hello all!!

I have finally landed a call back from Wells Fargo for the position “branch operations coordinator” I have been a Universal Banker for 2 years now. That’s the only experience I have in banking and have store retail experience prior to this.

Is this position or this jump worth it? It seems like there are less sales pressure with this job. Which I like a lot because I always struggled with sales. For anyone that works at Wells Fargo or anyone that is in a position like this at any FI, how is this job like? What’s the day to day look like? What would my main job be? The jobs description seems pretty vague And so I wanna know from someone that has actual experience with this position.

What do yall think? Any information is appreciated

So I’ve posted about some hurtles I’ve went through with me getting my interview, I got a job offer and the background check finally came back and I will be starting my new life as a personal banker soon! Thanks to everyone who gave me advice and helped me!

It's fucking freezing in here. It's not just my branch, it's all the branches in my company that I have worked for. Hard to count bills when I'm shivering.

May I please have another lump of coal for the stove, Mr. Scrooge?

This is my resume. I just finished my degree from a great school, and have years of customer service experience, including being a server and a shift manager. I have experience handling money and building relationships with guests, but I keep on being rejected from banks and their banker positions. My goal in life is to help people in the finance realm, and being a teller is a good stepping stone for me. How did you all land a teller/ banker position ? A lot of them call for just 6 months of customer service experience.

Customers come in , examine their debit card as if it is an excavated relic from the future, and insert it into the pinpad with the chip facing out. When it doesn't work, they proceed to ram the card in and out of the card reader and shutting my computer down due to the constant abuse. Not to mention they can't read "Please Remove Card" or "Please Wait"

why are people like this lmao

I started a retail banker in October; and I really don't enjoy it.

I know alot of the people on the sub have been talking about how it's customers for many of them that drive them away but for me it has been management.

They ended my on the OTJ training a week early because two girls walked out in the same week and our branch doesn't have a manager and hasn't for about two years. I have been doing my best to try to stay in policy and do everything correctly but there is just a ton of information to remember. I don't even have any other banker I can ask, just a teller who doesn't have the same access to stuff that I do! We are usually also super short staffed and even the only teller is looking for a way out.

There's also pressure to meet sales goals here but our branch is super slow and I can't really go to buisness or anything to tell people about our products because I am the only other person here besides the teller.

They also kept trying to tell me that they couldn't work around my doctors appointments because of "scheduling" despite me giving the an almost 3 week notice to prepare. I have a condition known as vasculitis and will be losing my health insurance soon (was under my father's but he was hurt and can't work currently). I just feel an intense pressure and anxiety about coming to work everyday. Which sucks because I was pretty excited my first couple of weeks !

I was offered a position in another field with better benefits and it makes triple the amount I'm making now so I decided to take it even though it would require an cross country move. I can't wait to leave this place and start a new postion!!

Thanks for reading everyone. Just needed a brief vent and celebrate I'm leaving this dump! Seriously the holidays can't come fast enough

Tis the season for cold, flu and covid. We always have people coming in sick. They'll tell us, I thought I'd come by while I was off work. I have the flu. Or I have covid but I needed to come in. I'm pregnant and don't have immunity to chicken pox and we just had a customer come in with an active open shingles outbreak. They told us that's what it was and the blisters were uncovered. I'm so on edge and I really wish people would at least use the drive thru if they absolutely have to come in despite the extensive online services offered.

I’ve been at the same bank 15 years, currently in an implementation role within Treasury. I actually enjoy it, I love my team and my leadership. I like my company a lot, the benefits are insane. So much time off that I’m encouraged to take, like they actively remind me to take time off. My work life balance is insanely good…but.

I absolutely know I could be making more else, or I think so? Everyone’s always told me you make more by jumping around. Currently making 80k base, usually a bonus that’s really nothing 1-5k, stock options that are fine, but I wouldn’t miss, and of course your average 3.5-4% raise.

Just wondering how much it would take for you to leave a good situation, for a possibly worse one?

I was a RB for the past 10 months, and I finally had the courage to submit my 2 weeks. They declined my 2 weeks and told me they had to accept it as of that day. I’ve never felt such relief from quitting a job before. I have some money saved up and in between jobs right now, but man does it inspire me to find something much better than retail banking. Only thing I’m going to miss was my immediate coworkers, but that’s it lol.