/r/SFBayJobs

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SF Bay Jobs - [Hiring], [Seeking]


Tags:

[Hiring], [Seeking], [Intern]


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Other SF Bay Subbreddits:

r/SFBayHousing

  • Seeking and/or offering housing in the Bay Area

/r/SFr4r - r/r4r Local

/r/SFlist - All Classifieds - SF Bay Area

/r/SanFrancisco

/r/BayArea

/r/AskSF

/r/SFBayJobs

8,973 Subscribers

1

[Hiring][USD 177K - 184K] Technology Risk and Resilience Specialist (1054) - Department of Technology

Company DescriptionWhy Work for the Department of Technology (DT)? DT is the centralized technology services provider in the City and County of San Francisco (CCSF). We deliver technology infrastructure and services to approximately 33,000 employees! With an annual operating budget of over $140M and…

Read more / apply: https://isecjobs.com/J635672/

0 Comments
2024/12/21
13:36 UTC

1

[Hiring][USD 275K - 340K] Head of Recruiting Sourcing

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working tog…

Read more / apply: https://aijobs.net/J902367/

0 Comments
2024/12/21
12:36 UTC

1

[Hiring][USD 220K - 275K] Head of G&A, Communications, and Policy Recruiting

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working tog…

Read more / apply: https://aijobs.net/J902366/

0 Comments
2024/12/21
12:01 UTC

1

[Hiring][USD 268K - 300K] Head of security

About Watershed Watershed is the enterprise sustainability platform. Companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens use Watershed to manage climate and ESG data, produce audit-ready metrics for voluntary and regulatory reporting including CSRD, and drive real decarbonization. We …

Read more / apply: https://isecjobs.com/J631951/

0 Comments
2024/12/19
13:01 UTC

1

[Hiring][USD 180K - 225K] Senior Camera Engineer

About Zipline Do you want to change the world? Zipline is on a mission to transform the way goods move. Our aim is to solve the world’s most urgent and complex access challenges by building, manufacturing and operating the first instant delivery and logistics system that serves all humans equally, w…

Read more / apply: https://aijobs.net/J890163/

0 Comments
2024/12/18
06:30 UTC

1

[Hiring][USD 175K - 200K] Senior Security Engineer

About Sentry Bad software is everywhere, and we’re tired of it. Sentry is on a mission to help developers write better software faster, so we can get back to enjoying technology. With more than $217 million in funding and 100,000+ organizations that believe we’re on to something, we're building perf…

Read more / apply: https://isecjobs.com/J628437/

0 Comments
2024/12/17
13:01 UTC

1

[Hiring][USD 180K - 210K] Senior Team Leader, Data Analytics

ABOUT ROCKET MONEY 🔮 Rocket Money’s mission is to empower people to live their best financial lives. Rocket Money offers members a unique understanding of their finances and a suite of valuable services that save them time and money – ultimately giving them a leg up on their financial journey. ABOUT…

Read more / apply: https://aijobs.net/J878538/

0 Comments
2024/12/14
14:31 UTC

1

[Hiring][USD 142K - 160K] Data Scientist II

Our mission is to make higher education accessible and affordable for everyone. We empower students with financial support and supercharge their ability to pay down their debt, so they can get on the right financial track, fast. We build tools that help people feel in control of their financial futu…

Read more / apply: https://aijobs.net/J877455/

0 Comments
2024/12/14
07:01 UTC

0

[Hiring][USD 160K - 240K] Lead Security Risk Engineer

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirement…

Read more / apply: https://isecjobs.com/J620104/

0 Comments
2024/12/12
07:31 UTC

1

[Hiring][USD 196K - 340K] Member of Technical Staff, AGI Autonomy

The Amazon AGI SF Lab is focused on developing new foundational capabilities for enabling useful AI agents that can take actions in the digital and physical worlds. In other words, we’re enabling practical AI that can actually do things for us and make our customers more productive, empowered, and f…

Read more / apply: https://aijobs.net/J870699/

0 Comments
2024/12/12
06:01 UTC

0

[Hiring][USD 175K - 240K] Senior Security Engineer, Offensive Security and Blockchain

We're seeking an experienced Offensive Security Engineer to join our growing security team with a focus on offensive security, threat research, and exploit development. You will identify vulnerabilities, understand how they function behind the scenes, and develop patterns and tools to mitigate risks…

Read more / apply: https://isecjobs.com/J618594/

0 Comments
2024/12/11
13:05 UTC

0

[Hiring][USD 310K - 365K] Head of Strategic Finance, Go-to-Market

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working tog…

Read more / apply: https://aijobs.net/J854468/

0 Comments
2024/12/07
12:31 UTC

0

[Hiring][USD 223K - 323K] Principal Data Engineer

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategorySoftware EngineeringJob DetailsAbout SalesforceWe’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. L…

Read more / apply: https://aijobs.net/J849926/

0 Comments
2024/12/05
18:30 UTC

0

[Hiring][USD 165K - 265K] Senior/Lead Software Engineer

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategorySoftware EngineeringJob DetailsAbout SalesforceWe’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. L…

Read more / apply: https://aijobs.net/J847343/

0 Comments
2024/12/05
00:00 UTC

0

[Hiring][None 360K+] Research Engineer, ChatGPT RLHF

About the TeamThe ChatGPT RLHF team is a specialized subteam within the Post-Training organization, focused on aligning ChatGPT models with user needs through Reinforcement Learning with Human Feedback (RLHF) and related approaches. Our mission is to make ChatGPT more helpful and personalized for us…

Read more / apply: https://aijobs.net/J839075/

0 Comments
2024/12/02
12:01 UTC

0

[Hiring][USD 140K - 190K] Credit Risk Lead

At Cardless, we’re building a credit card and loyalty platform that consumer businesses use to engage their customers. We’ve launched 9 credit cards, including for the largest mall operator in the U.S. and the largest airline in South America. We help businesses bring imaginative card programs to li…

Read more / apply: https://aijobs.net/J833267/

0 Comments
2024/11/30
13:41 UTC

0

[Hiring][USD 200K - 280K] Principal Security Engineer - Software Development

  About Gusto Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 300,…

Read more / apply: https://isecjobs.com/J602309/

0 Comments
2024/11/30
13:06 UTC

0

[Hiring][USD 200K - 265K] ML Infrastructure Engineer (Staff/Senior)

Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients.Our enterprise-grade …

Read more / apply: https://aijobs.net/J833399/

0 Comments
2024/11/30
12:30 UTC

2

Reliable, Motivated Worker with 15+ Years of Experience in Hospitality & Makeup – Let's Connect!

Reliable, Punctual Worker with 15+ Years Hospitality & Makeup Experience Looking for Work

Hello! I’m a dedicated and hardworking individual with 15 years of experience in the hospitality industry, both front-of-house (FOH) and back-of-house (BOH). I’m currently seeking new employment opportunities and would be an asset to any team.

What I Bring:

  • Punctual & Reliable: I take pride in showing up on time and ready to work.
  • Positive Attitude: I maintain a professional and upbeat demeanor, no matter the task.
  • Respectful: I treat everyone with respect and contribute to a positive team dynamic.
  • Experienced: My hospitality experience spans multiple roles, from serving and hosting to assisting with management.
  • Trained Makeup Artist: In addition to my hospitality background, I am a professional makeup artist with experience in both film and theater. I’m confident in my ability to adapt to new environments and challenges.
  • Detail-Oriented & Self-Motivated: I take pride in getting the little things right and staying proactive in my work.
  • Strong Communication & Public Speaking: I have excellent communication skills, both in one-on-one settings and in larger groups.
  • Prioritization & Time Management: I am adept at balancing multiple tasks and managing time effectively to meet deadlines.
  • Problem Solving & Conflict Resolution: I approach challenges with a calm, solutions-focused mindset, resolving issues efficiently.
  • Networking: I enjoy building professional relationships and am comfortable engaging with people in various settings.

I am eager to learn new skills and take on new challenges. Whether it’s continuing in hospitality, makeup artistry, or exploring a different field, I am open to a variety of roles and committed to putting my best foot forward.

Available immediately for full-time or part-time work.
If you’re looking for a dependable, hardworking addition to your team, I’d love to chat! Please contact me through this ad to discuss further.

0 Comments
2024/11/29
19:00 UTC

0

[Hiring] Software Engineer - Swiftly · San Francisco, CA/Remote (US & CAN) [$90k-$150k]

Company Description

Swiftly is on a mission to help cities move more efficiently. We are the leading transit data platform for agencies to share real-time passenger information, manage day-to-day operations, and improve service performance. Today, over 180 transit agencies in 11 countries – including LA Metro, MARTA, SEPTA, and MBTA – rely on Swiftly to improve on-time performance by up to 40% and increase passenger information accuracy by up to 50%. The result is better service reliability, increased ridership, and more efficient transit operations.

Engineering at Swiftly

Engineering at Swiftly is not only about writing code – we believe in creating empowered product teams that work together to conceptualize new features and bring them to life. Each team aims to strike a balance between delivering incremental improvements, creating prototypes to test new ideas and mitigate risks, and building scalable software using industry best practices. We’re guided by a mission to positively impact transit riders, and we embrace humility and intentionality in how we make technical decisions so that we best meet our customers’ needs.

Even though Swiftly's HQ office is located in San Francisco, CA, we are open to candidates in most locations across the U.S. as well as Ontario and British Columbia, Canada, who are open to traveling at least once a quarter. At this time, we are unable to provide Visa sponsorship.

About the Role

This person will join the Hopthru product team which focuses on delivering solutions for ridership data. We help public transit agencies gather, clean and interpret their ridership data, allowing them to streamline operations, surface problems and plan for a better future. Our customers make real world decisions based on the data and analytics we provide. This means that above all, our product must be accurate and reliable.

This is a full-stack team responsible for building ETL pipelines and tooling, backend APIs, and client-side SaaS web applications to visualize data and surface important insights. Individual responsibilities will vary over time based on your skills, needs, and collective prioritization of the team, but the opportunity is to work on various systems that will make a tangible impact on public transportation agencies, transit riders, and Swiftly as a company.

Experience with data systems and processing on the backend makes you a good fit for this role, along with designing and building python backend services and APIs. Additionally, as this is a full-stack team, experience collaborating with peers to deliver end-to-end experiences across frontend and backend is desired. We’re looking for candidates who enjoy product development as a means to enable you to solve problems end-to-end with your teammates.

We encourage you to apply if the above is exciting to you and if you meet half or more of the below requirements. Above all else, we value candidates who angle toward growth, leveraging a positive attitude and the aptitude to relentlessly seek and solve problems to deliver impact. We know the tech landscape is ever-changing and we strongly support individual growth. If this is exciting to you, then we'd love to talk!

Salary Range

$90,000 - $150,000

Learn more about this job and apply here

0 Comments
2024/11/25
18:28 UTC

3

[Hiring] (Berkeley, CA) Associate Wardrobe/Wigs and Hair Supervisor at Berkeley Repertory Theatre

DEPARTMENT: Costumes

POSITION: Associate Wardrobe/Wigs and Hair Supervisor  

REPORTS TO: Wardrobe Supervisor 

WORK SCHEDULE: Tuesday-Sunday. Schedule will change during load-in or tech.

CLASSIFICATION: Seasonal full-time, exempt

EMPLOYMENT END DATE: June 15, 2025

COMPENSATION: $28.41 per hour

POSITION SUMMARY

Berkeley Repertory Theatre (Berkeley Rep) has grown from a storefront stage to an international leader in innovative theatre. Known for its ambition, relevance, and excellence, as well as its adventurous audience, the nonprofit has provided a welcoming home for emerging and established artists since 1968. Over 6 million people have enjoyed more than 500 shows at Berkeley Rep, including 85 world premieres. Berkeley Rep shows have gone on to win 8 Tony Awards, 9 Obie Awards, 11 Drama Desk Awards, 1 Grammy Award, 1 Pulitzer Prize, and many other honors. In recognition of its place on the national stage, Berkeley Rep received the Tony Award for Outstanding Regional Theatre in 1997. Through its annual seven-play season, together with up to four special event presentations, Berkeley Rep invites audiences to enjoy an eclectic range of theatrical experiences featuring diverse artistic voices, themes, and perspectives.

Berkeley Rep (LORT B) is seeking an Associate Wardrobe Supervisor to join our team. Under the direction of the Wardrobe Supervisor, the Associate Wardrobe Supervisor serves as a key member of BRT’s Wardrobe Department. They will work in close collaboration with visiting costume designers and directors for each production and will collaborate with the other production departments to ensure that the company’s best work is being put forth.  
 

Essential Duties and Responsibilities

  • Assist the Wardrobe Supervisor in maintenance and running of costumes for full season and assist in supervision of wardrobe crews and wig crews, including setting crew calls, scheduling breaks, and reminding crew to log hours on Paylocity in a timely manner.
  • Work with Resident Associate Costume Designer to create and maintain paperwork, including dressing sheets, run sheets, and pre-set lists. Assist with development of wardrobe tracks for each production and train crew to run them.
  • Assist with load-in and load-out of costumes. Set up dressing rooms for shows. Pull and pack costumes for transport to shop during tech.
  • Maintain costumes during run, including repairs, laundry, dry cleaning, pressing, steaming, etc.
  • Maintain good relationships with other departments. Work with Stage Ops for backstage quick-change areas. 
  • When necessary and assigned, run a wardrobe track or wigs/hair show track.
  • Supervise crew and reinforce basic rules including appropriate backstage behavior and dress.
  • Reinforce crew guidelines and policies as determined by BRT, Wardrobe Supervisor, and Costume Director.
  • Demonstrate and practice respectful and effective communication skills. 
  • Maintain wardrobe/hair/wigs areas, monitor equipment, and report any issues. Track supply inventory and order supplies through Wardrobe Supervisor.
  • Attend all Put-Ins and Understudy rehearsals. Coordinate with Stage Management and Resident Associate Costume Designer to ensure actors have all necessary costumes and hair needs.
  • Attend nightly production meetings during tech rehearsals.
  • Coordinate with Stage Management and Resident Associate Costume Designer to arrange for hair cuts and treatments as needed.  
  • Create and maintain an inclusive, safe, efficient and effective working environment.
  • Actively participate in workshops and trainings, including company meetings, harassment prevention, bystander intervention and other antiracism, equity, diversity, inclusion, and access initiatives.

Skills and Training

  • 2-3 years professional experience working wardrobe.
  • Strong sewing and repair skills.
  • Computer skills, Word and Excel.
  • Strong organizational skills.
  • Good communication and mediation skills.
  • Experience managing a crew.
  • Must be flexible and able to react to change productively and professionally.
  • Ability to mentor and direct others professionally and effectively.
  • Wig experience and basic hair skills strongly preferred.

Behavioral Knowledge and Skills

  • Be an excellent collaborator in the process of creating new work and new productions. 
  • Interact with a diverse group of constituents including visiting directors, designers, artists, administrative staff, technical crews, and students. 
  • Demonstrate inclusive behavior and commitment to antiracism, equity, diversity, inclusion, and access.
  • Have a good sense of humor and a positive attitude. 
  • Organize and communicate information clearly, both verbally and in writing. 
  • Work in a detail-oriented manner and be resourceful and flexible.  
  • Handle multiple tasks simultaneously and prioritize effectively. 
  • Successfully address and resolve contradictory interests or values of multiple parties.  
  • Mentor upcoming crew members.
  • Effectively and creatively problem-solve.
  • Carry out physically demanding activities. Reach above head, push, pull, and carry 30 pounds frequently.   
  • Face demanding situations with tenacity, diplomacy, and sensitivity under pressure. 
  • Stay on the forefront of new industry technology, consistently upgrading their own technical skills and knowledge base.  
  • Work independently and as part of team. 
  • Work irregular hours, evening hours, long hours, and weekends, as required. 

Application Procedure

Berkeley Rep is an equal opportunity employer and offers a full range of employee benefits, including 85% employer-paid health and dental insurance, optional vision, FSA, and 403(b) plans, professional development support, paid vacation, sick leave, and holidays.

Position available immediately. Online submissions only via https://www.berkeleyrep.org/about/get-involved/. Please include a cover letter and résumé when you submit your application. Persons from diverse backgrounds are highly encouraged to apply.

Berkeley Rep will contact candidates of interest. Please, no calls. Only complete submissions will be considered.

0 Comments
2024/11/25
18:21 UTC

0

[Hiring][USD 225K - 285K] Principal Security Engineer - Application Security

  About Gusto Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 300,…

Read more / apply: https://isecjobs.com/J594487/

0 Comments
2024/11/25
13:01 UTC

0

[Hiring][USD 178K - 200K] Research Scientist

Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps and services like Messenger, Instagram, and WhatsApp further empowered billions a…

Read more / apply: https://aijobs.net/J811347/

0 Comments
2024/11/22
12:30 UTC

0

[Hiring][USD 160K - 265K] Lead Software Engineer, Application Security and DDoS

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategorySoftware EngineeringJob DetailsAbout SalesforceWe’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. L…

Read more / apply: https://isecjobs.com/J589203/

0 Comments
2024/11/21
19:01 UTC

2

[Hiring][USD 169K - 221K] Senior Detection & Response Engineer

Mercury is building a complete finance stack for startups. We work hard to create the easiest and safest banking* experience possible to simplify entrepreneurs' and business owners’ financial lives.  Infosec - It’s a journey, not a destination. By joining our team, you will be joining the adventure …

Read more / apply: https://isecjobs.com/J585538/

0 Comments
2024/11/19
13:51 UTC

3

[Hiring][USD 176K - 265K] Product Security Lead

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryProductJob DetailsAbout SalesforceWe’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with o…

Read more / apply: https://isecjobs.com/J579557/

0 Comments
2024/11/14
19:21 UTC

0

[Hiring] Platform Engineer - Swiftly · San Francisco, CA / Remote (US & CAN) [89k - $141k]

Company Description

Swiftly is on a mission to help cities move more efficiently. We are the leading transit data platform for agencies to share real-time passenger information, manage day-to-day operations, and improve service performance. Today, over 180 transit agencies in 11 countries – including LA Metro, MARTA, SEPTA, and MBTA – rely on Swiftly to improve on-time performance by up to 40% and increase passenger information accuracy by up to 50%. The result is better service reliability, increased ridership, and more efficient transit operations.

Engineering at Swiftly

Engineering at Swiftly is not only about writing code – we believe in creating empowered product teams that work together to conceptualize new features and bring them to life. Each team aims to strike a balance between delivering incremental improvements, creating prototypes to test new ideas and mitigate risks, and building scalable software using industry best practices. We’re guided by a mission to positively impact transit riders, and we embrace humility and intentionality in how we make technical decisions so that we best meet our customers’ needs.

Even though Swiftly's HQ office is located in San Francisco, CA, we are open to candidates in most locations across the U.S. as well as Ontario and British Columbia, Canada, who are open to traveling at least once a quarter. At this time, we are unable to provide Visa sponsorship.

About the Role

You will work on improving the software platform underpinning Swiftly’s products. Your work will help us improve how we deploy the platform that ingests real-time transit data (especially push feeds from IoT devices), meet a 99.9% uptime SLA, and expand to more cities around the globe. Your work will ensure the reliability and availability of all Swiftly products. You will help solve real problems for transit agencies, resulting in improved transit service. We encourage you to apply if you meet half or more of the requirements and are excited to learn about the rest. Above all else, we value candidates who have a positive attitude and the aptitude to learn the requisite skills. We know the tech landscape is ever-changing and strongly supports individual growth. If this is exciting to you, we'd love to talk to you.

Responsibilities

  • Help foster a DevSecOps culture by building platforms that empower developers to securely build, deploy, and manage their own microservices and CI/CD pipelines.
  • Own and improve shared cloud infrastructure such as load balancers, container clusters, job schedulers, and databases.
  • Write terraform, ansible, serverless, or other scripts to automate infrastructure provisioning
  • Provide visibility into operation of our systems by providing metrics, hooking up alerts, and building dashboards
  • Launch tools and services that improve Swiftly’s platform security
  • Be on-call for system outages

Salary Range

$89,000 - $141,800 Per Year

Learn more about this job and apply here

0 Comments
2024/11/14
16:23 UTC

1

[Hiring][USD 204K - 323K] PMTS Performance Engineer - AI Platform

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategorySoftware EngineeringJob DetailsAbout SalesforceWe’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. L…

Read more / apply: https://aijobs.net/J778235/

0 Comments
2024/11/13
18:35 UTC

1

[Hiring][USD 165K - 265K] Senior/Lead Quality Engineer - AI Platform

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategorySoftware EngineeringJob DetailsAbout SalesforceWe’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. L…

Read more / apply: https://aijobs.net/J778234/

0 Comments
2024/11/13
18:00 UTC

2

[Hiring] (Berkeley, CA) Full-Time Sales and Audience Services Manager at Berkeley Repertory Theatre

DEPARTMENT: Marketing and Audience Services 

POSITION: Sales and Audience Services Manager  

REPORTS TO: Director of Marketing and Audience Services 

WORK SCHEDULE: Monday-Friday. Some evenings and weekends required. 

CLASSIFICATION: Full-time, exempt; benefits eligible after 90 days.  

COMPENSATION: $70,000-$74,000, depending on experience 

Position Summary

Berkeley Repertory Theatre (Berkeley Rep) has grown from a storefront stage to an international leader in innovative theatre. Known for its ambition, relevance, and excellence, as well as its adventurous audience, the nonprofit has provided a welcoming home for emerging and established artists since 1968. Over 6 million people have enjoyed more than 500 shows at Berkeley Rep, including 85 world premieres. Berkeley Rep shows have gone on to win eight Tony Awards, nine Obie Awards, 11 Drama Desk Awards, a Grammy Award, a Pulitzer Prize, and many other honors. In recognition of its place on the national stage, Berkeley Rep received the Tony Award for Outstanding Regional Theatre in 1997. Through its annual seven-play season, together with up to four special event presentations, Berkeley Rep invites audiences to enjoy an eclectic range of theatrical experiences featuring diverse artistic voices, themes, and perspectives. 

Berkeley Rep seeks an experienced Sales and Audience Services Manager to lead the Box Office, enhance revenue, and grow audience engagement and loyalty through innovative ticketing and customer service initiatives. As a key member of the Marketing and Audience Services team, the Sales and Audience Services Manager is responsible for implementing data-driven sales strategies, fostering a customer-focused culture, managing all aspects of ticketing operations, and ensuring exceptional service for audiences. 

This role includes managing staff hiring, training, payroll, and scheduling, as well as collaborating on audience development initiatives that support revenue goals and audience retention. The ideal candidate will bring strong organizational, problem-solving, and communication skills, along with experience in sales strategy, customer service, and team leadership, to help drive Berkeley Rep’s mission to create a welcoming environment for all. 

Essential Duties and Responsibilities

Customer Service and Experience 

  • Ensure that audience and community members of all backgrounds and circumstances experiences a warm, inclusive, and welcoming environment that reflects Berkeley Rep's commitment to a radical welcome approach. 
  • Manage and ensure the staffing, training, smooth operation, and high customer service level of the audience services staff for in-bound and out-bound subscription and ticket sales. 
  • Collaborate with the Director of Marketing and Audience Services to create and execute industry-leading customer service policies and procedures. 
  • Take the lead in resolving customer inquiries and concerns at the box office, received in-person or via email, phone, or social media. 
  • Coordinate with internal teams—including Public Relations, Audience and Donor Development, Front-of-House, Production, and General Management—to manage opening night ticketing and ensure enthusiastic attendance. 
  • Collaborate with internal departments on inventory management, identifying seating issues (i.e. sightlines, access), pricing, handling major donors and VIPs, and other matters. 
  • Ensure accessibility protocols are in place and that the box office team is trained to support audiences with accessibility needs. 
  • Oversee onsite box office operations during regular business hours and performances, coordinating with Front of House Director on ticketing and re-seating issues during shows. 

Ticketing and Sales Management 

  • Manage the subscription renewal process, including preparing data for invoices, building the new season, developing a renewal plan, and distributing subscription packets. 
  • Serve as the primary contact for managing ticket inventory and holds, including dynamic pricing and coordination with external vendors, if applicable. 
  • Work closely with the Director of Marketing and Audience Services, as well as the Associate Director of Marketing, to support and execute data-driven strategies that maximize single and season ticket sales through pricing, inventory management, and demand management strategies. 
  • Support marketing promotions by building discounts, promo codes, and pricing in Tessitura; lead the box office team in fulfilling third-party sales organized by the marketing team. 
  • Collaborate on group sales strategies and upselling initiatives with Marketing colleagues to achieve ticketing targets. 

Database Management 

  • Work closely with the CRM Project Manager to administer Tessitura, focusing on pricing, promotions, subscription/group/single ticketing, and training Audience Services staff. 
  • Participate in the Tessitura Users' Group (TUG) to coordinate and troubleshoot database management. 
  • Maintain ticketing setup for current and new performances, including handling cancellations. 
  • Ensure audience records are maintained in accordance with Berkeley Rep's procedures. 

Team Management and Development 

  • Create a collaborative environment where team members feel supported, valued, and aligned with the Radical Welcome mission. 
  • Provide regular training on customer service and accessibility. Empower staff to make decisions that enhance the audience experience. 
  • Proactively maintain open communication by holding regular check-ins and feedback sessions to ensure staff are supported and continuously improving. Regularly share updates on productions, sales initiatives, and company-wide policies. 
  • Organize team-building activities, celebrate successes, and recognize exceptional service to strengthen team morale and engagement. 
  • Set clear performance goals and provide coaching to help staff grow and excel. 

Box Office Operations 

  • Report and reconcile daily and weekly show revenue, creating and distributing accurate ticketing reports for finance and general management, and promptly addressing any discrepancies. 
  • Generate and distribute ticketing reports, including daily and weekly sales, performance capacity, and campaign tracking, to monitor organizational progress toward sales goals. 
  • Coordinate with internal departments on ticket policies, promotions, and special events. 
  • Manage ticket services supply inventory and oversee ticket services expenses within the departmental budget. 
  • Oversee the box office phone system, ensuring clear and up-to-date documentation for the team. 
  • Attend marketing meetings, cast meet-and-greets, and opening nights; represent Berkeley Rep at special events as required. 
  • Actively engage in workshops and training on harassment prevention, bystander intervention, equity, diversity, inclusion, access, and antiracism. 
  • Champion and support organizational goals related to inclusion, diversity, equity, access, and antiracism in staffing, policies, procedures, and practices. 
  • Perform additional duties as assigned, including serving as a box office agent if needed. 

Qualifications and Skills

  • 3+ years of supervisory and customer service experience required. 
  • Must be willing to work weekends and evenings. 
  • A skilled manager, collaborator, and effective delegator who can build on group dynamics and set high expectations with the customer service team. 
  • Ability to effectively manage a team, work in a fast-paced environment, meet multiple deadlines, organize time and priorities, welcome and embrace change, and balance challenges inherent in an active theatre environment. 
  • Exceptional organizational and multi-tasking skills. 
  • Strong written and verbal communication skills, with a high degree of emotional intelligence and cultural competency. 
  • Ability to problem-solve, adapt, and respond to changing work situations and environments. 
  • Exceptional attention to detail and commitment to follow-through.
  • Applicants should demonstrate a strong commitment to equity, diversity, inclusion, access, and antiracism work in the theatre. 
  • Background check required. 
  • Knowledge of Tessitura ticketing software is a plus. 

Application Procedure 

Berkeley Rep is an equal opportunity employer and offers a full range of employee benefits including 85% employer-paid health and dental insurance, optional vision, FSA, and 403(b) plans, professional development support, paid vacation, sick leave, and holidays. 

Position available immediately. Online submissions only via https://recruiting.paylocity.com/recruiting/jobs/Details/2853697/Berkeley-Repertory-Theatre/Sales-and-Audience-Services-Manager. When completing your application, please submit a cover letter and résumé. In your cover letter, please reflect on the following question: “What does radical welcome mean to you?” Persons from diverse backgrounds are highly encouraged to apply. 

Berkeley Rep will contact candidates of interest. Please, no calls, faxes, or web links. Only complete submissions will be considered. 

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2024/11/12
00:01 UTC

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