Not a place for market research or advertising. Posts will be removed without warning and you will be banned.

Hello,

I'm attending a wedding at an all inclusive resort this weekend. I prepaid the full amount months ago. However I was informed my reservation is being cancelled today and they are putting me in an unrelated different hotel 16 minutes away.

Normally this wouldn't be an issue but all the events are at this all inclusive. Do I ask for wristbands so I can hang out there? For example, the plan was to go back to the suites post wedding. Am I going to be able to do that if I'm not a guest?

Should I be asking for a room upgrade at this different property? I'm also going to have to spend $ on taxis going back and worth. It's also a pain to have to plan out what I need to bring to the event so I won't have the convenience of going back to my room.

Should I ask for a refund and book my own? Compensation?

When exactly is the payment done and when. Before or after the guest arrives?

I want to explore the Japan Tap Hotel PMS to understand how to use it but unable to find the manual on this website:

https://www.tap-ic.co.jp/

It would be good if you can share the PDF manual with me.

Hey everyone, feeling overwhelmed as a supervisor and want to hear from others some stories. I do have one question, how many rooms do you supervise a day and what do you do when housekeeping consistently does a horrible job and there seems to be no consequences? I love my line of work but sometimes the responsibilities get to me.

What’s it like? I applied to a Fairfield inn & suites a franchise of Marriott. How long should it take for a response? Also what’s the job like I’ve been working as a host at a restaurant for a year and wanna change.

My hotel is in New York a locally owned one (Not part of a chain.) New York passed a law saying we were no longer allowed to give away single use toiletries (i.e Shampoo, conditioners lotion) to guests starting on January 1st. Now my hotel is actively putting the multiple use bottles in our showers...but a few of us, myself included dont feel like this is very sanitary. So I was wondering what other hotels might do?

As of writing im just sitting here at work, i have 0 check ins, and havent had any human interaction, not even a phone call or email outside shift change today. Ive kinda got bored of just watching shows and listening to music, What do yall do to pass the time on quiet days?

Is it just me or are Expedia customer service agents always rude as hell?!?! I’ve spoken to three separate agents in the past 24hrs and every single one has been rude or basically hung up on me. I’m trying to be nice and help guests get their issues resolved but they are so rude.

I currently work in a warehouse position but have always loved hotels. I wouldn't mind being a maid or front desk. What skills do I need?

Really hoping to get some advice on a recent situation I've experienced and not really sure how to handle it. I was recently staying at a hotel that I booked 2 nights at. I've stayed in this hotel many times before without issue. On my first night, I had picked up some beer from one of my local friends and brought it back to my room. This was not local beer that could be picked up from a store, it was bottles from the local brewery where I'm a member so they are exclusive, relatively expensive bottles ($30-40 each), I'd say probably 8 bottles and a few cans total. The next day, I left to go hang out in the city. When I returned, I was informed I had only booked the room for one night and they had removed my items.

This was in error and I proved it by showing them my reservation confirmation email verifying the two nights I had booked. They realized they messed up, apologized multiple times and booked me in another room. The problem though is after they gave me my items, the beer was missing. I asked repeatedly what happened and the front desk staff couldn't tell me, I even checked the dumpsters and couldn't find where the cleaning staff may have tossed them. The manager was not on duty but I was given her card to call after the weekend. My question is since the hotel admitted fault, is there any way I can hope for some sort of compensation? I'm no longer in that city so going in person isn't an option.

Why do major hotels brands allow their PMS to use the card on file for a regular reservation? It is a bad recipe for fraud. If the major brands required a physical card or credit card authorization form for all reservations it wouldn't fall on the individual hotel to enforce these rules. Fraud would dramatically reduce and the hotels that enforced the rules would receive less abuse.

Edit: I ask this question because I am tired of hearing, "I already entered a card online. Just use it on file."

Has anyone heard of a reservation data entry job with a company called VoyageSprout? They have zero presence that I can find on the internet, and it really seems too good to be true on the pay. $8k a month, and WFH. My spidey senses are going off, looking for others who have had any experience with this company.

I really need some help with this issue and I feel like asking here is the best way to go about everything.

So I've worked at this hotel for a little over 2 1/2 years. When I started I didn't have hotel experience and started at $12 an hour, after three months I went up to $13 and then after my one year I went to $14. Since then I've stayed at $14. I feel like the amount of work I'm doing and how long I've been here I deserve to go up to $15 or $16. I'm fixing a lot of issues and problems that come from my coworkers, I'm never more than 10 minutes late which happens maybe once a month (this is rare, and I let 1st shift know ahead of time, it usually when I have to stop for gas or there's traffic), I've only missed one day from when I first started, and I help out in other areas of the hotel when needed. What has really made me feel this way has been my 3rd shift relief being from 30 mins to 2 1/2 hours late and I've had to fix a lot of issues with reservations over the past 2 days, which have been really busy. I believe I make the most reservation out of anyone (we get a $50 incentive for attendance and then an incentive for the rooms we sell, which for me ends up being from $44-$51)

The issue that makes me hesitant is that back in July I was suspended for (this was just the excuse they used) a bad review saying that the front desk attendant was talking shit about a coworker to another coworker in front of the guest and the second excuse was that I left before I did a proper shift change. This was because the day before the NA had written on our compliment board "Thanks OP and other coworker for being such fantastic bitches. See you in hell" so I left once she got here. I didn't speak to her, I didn't want to deal with someone who calls me a bitch for no reason. (I'll tell the story below because it's a bit long).

What I'm asking is how do I ask for this raise? I feel as if I deserve it but talking about money is a weird thing for me to do. I also don't know if the amount of work I'm doing equals the amount of pay I'm wanting. The hotel is a family owned business and the owner is not strapped on money.

NA was late on the the friday after the 4th of July (busy night obvi) and so my coworker and I left after she had clocked in because she was an hour late. Everything she needed to know was written down, she could've very easily figured something out if she had a question. The next night, I was nice and friendly to her and she didn't say a word to me. She had the next 2 nights off so I figured if she was pissed she'd get over it when she got back. I didn't work when she came back and thats when she wrote the note on our board. My coworker had left her shift when she saw that it was written down, but neither of them were suspended. I think it was me because I was the most expendable. I got a week off with no pay and was ready to quit when I came back because the NA was the problem and idk if I could've continued working with her but she quit and so I stayed. My other coworker (who abandoned her shift) did quit. The suspension was the second time I didn't receive the attendance bonus.

TL/DR; How do I properly ask for a raise when I believe I deserve it and how much is my work worth? Reasons for everything is above.

Hello everyone,

I did my best with the search function, forgive me if this has been addressed before.

My partner (from China) and I are considering moving to Asia, could be China, could be elsewhere. What are the chances of picking up a good job in a hotel for me, without speaking the local language (at least at first).

I've definitely met people in my working life who'd done some jobs in Asia, and to my knowledge they did not all pick up the language at all, but in wondering how easy it really would be, especially in countries with a low level of English amongst the local population - if you go as a manager, would there be "middle managers" translating, or is there a lot of "pointing and gesturing" involved.

I've been in the industry about 20 years, around half of it in Front Office (up to AFOM), the latter half in finance/controlling (FC/DoF). If need be, I'll stick to finance, but I'd like to go back to operations as well.

Last month my son and I stayed ata IHG property in Seattle for a 2 night stay. My mom was in another room booked at the same time.

Woke up the first morning and went for coffee. Came back in without issue. The we left for the day. When I came back that afternoon my room card didn't work. I spoke with the front desk agent who said the system showed the room was empty and hasn't been reserved at all. Fortunately she was the one who checked us in the day before and remembered me. She called the manager and asked me to wait by the door.

30 minutes later no one came so I went downstairs. Manager was trying to get someone from maintenance to open the door thinking it was a lock issue, even though the issue was that the room was showing vacant. Long story short the lock was fine and after another hour we were in the room.

I've been wondering what could have happened to cause this. How could it show in the system that we'd never even checked in the day before? How did my key work in the morning but not that afternoon? Also, the key card worked in the elevator even though it didn't work for the room door. We never got a satisfactory answer on what happened.

Hey everyone,

I'm a third-year student in Analytics & Operations Management and International Business. I'll be working as a Night Auditor at a hotel in the Boston area and plan to take on another role within the hotel soon. My goal is to eventually move up to General Manager.

Any advice on what skills or experiences I should focus on to move up in the industry quickly ?

Appreciate any tips!

I'll be leaving by tomorrow and the housekeepers at my hotel are wonderful people. I have some leftover unopened pre-packaged snacks that I can't take with me, so if I leave a note explicitly saying that they can have the items left behind they can keep them, right? Just in case I'll get them a gift card too.

Thank you ! Problem was sold !!! Appreciated to all comments 💖💖💖

Hi. We are located in California. USA From July 30 I tried to charge VCC card from booking and no success - every time they said incorrect zip codes

I used square and stripe. I contacted with both supports but they send me to booking I contacted with booking support I think maybe 30 times by phone and sent 100 letters . They said we will start help and no help

I have no any idea how to get my money I have two questions: how to charge this VCC cards, maybe anyone has good experience

And second - anyone court Booking ? If yes how to do it ? Thank you for your time

I’ve done NA at a location with only 100 rooms, and while most nights were a breeze, it occasionally could get hectic. How is doing night audit at a more medium-sized hotel?

Over the years, I have stayed in many hotels...for the most part, without any drama. Only major drama was one hotel in Melbourne, Australia, where the facilities were not even a one star rating...by forget about that.

I have always tried to keep my rooms clean and tidy. Before I go out for the day, I tidy up all of my rubbish, for housekeeping to remove (if I am getting daily service). I have been fortunate that I have had no accidents in a room...whether that be spilled food or drink, throwing up (or other bodily waste), no unexpected blood from cuts etc. I don't smoke or do drugs, so have no fear in regards to that.

I have often read that some hotels will charge an excess cleaning fee, after checkout, if they enter a room and find some of this mess all through a room. But I have always wondered...what happens if it was a genuine accident, and you inform the hotel straight away? Say for example, on the second night of your 4 night stay, you get some takeaway to eat in your room, you have a reaction to it, and throw up before making it to the bathroom. As soon as you are able to, you contact the front desk and inform them of the situation. Would the hotel still charge an excess cleaning fee, despite you being upfront and honest, and telling them straight away? What about if you drop a glass on the ground, it breaks, and when you absent-mindedly pick it up with your hands, you cut yourself, causing blood to leak in several places...a pure accident, you let the hotel know that an incident happened...would they charge you the excess cleaning fee?

I stayed at a B&B for two weeks. Midway through the stay, I woke up around 5 in the morning to 90% of the room flooded in about half an inch of water - my laptop was on the ground sitting in it and is now toast.

I notified the manager and left the room. Didn't hear back until about 3 pm and the first thing they told me was they thought it was kind of dumb of me to leave a computer on the floor. They cleaned the room and reluctantly proposed to take it to a repair shop, but made no apology or further effort to fix things.

I moved out that evening and booked another place for the remaining week. The agency I had made the initial booking through agreed to reimburse me for the week's stay at the new place. I've now found out (what a surprise) that the laptop can't be repaired. They are refusing to pay for a replacement.

I'm thinking I file a chargeback on the transaction to the agency I booked through for the replacement value of the laptop. Is this a sensible action to take or do I have better options?

EDIT: The B&B is in Sri Lanka. They have agreed to pay for the last week's stay at another location, but not for the cost of replacing the damaged laptop.

Hello to all of my friends at the front desk!

I got a job about 8 months ago working front desk at a particular hotel brand. The first few months were smooth, but I’ve recently grown very tired of not only the recent guest interactions we’ve been having, but customer service in general. For context, I also have about three years of customer service experience outside of hospitality(retail sales positions).

I am hoping to hear the paths that some of you might have taken to get away from the front desk, whether it was staying in hospitality or moving to another industry all together. Right now I’m in my junior year of college for a marketing degree and I am most interested in administrative type work or even some sort of office setting. Really anything just as long as it’s not having to do with the general public lol.

The only problem is that the position needs to be one where part time is offered as I would be working while taking classes. If any of you have any advice for me, I would love to hear it. Thanks!

Not in the hotel business anymore but I worked as NA at a Marriott hotel in NYC for a short while. My current role deals with hotels and airlines in the corporate field. I was having issues working with another Marriott in booking block of rooms in advance. Like a month in advance. They are claiming the FD have no access to property’s availability that far in advance.

Which I think is a damn lie but again, it’s been 5yrs since I worked the front desk. Can anyone confirm if this is true nowadays?

Good day everyone.

Would it be appropriate if I asked a hotel to cook a hot sauce? I would supply all ingredients and I would be happy to pay the chef’s salary for the 30 minutes needed after hours (most likely) to make the sauce.

Only reason I am asking is that I don’t want to put excessive pressure on the chefs and I’m not quite sure about how it would work. Only reason I am doing so is that I can’t find a good hot sauce equivalent in my country that has no vinegar and it is for a casual gift.

Please let me know if I should change what I’m looking for?

I have scoured lightspeed and I cannot find a way to change the housekeeping settings - not the settings I need to change anyways. We are currently set to refresh rooms every day - is there a way to change it in the system to only do refreshes every other day?
(We are a Tribute Portfolio property and I find this to be a terrible idea but what do I know)

The housekeeping boards are going to be a mess of crossed out rooms if not lol and the language barrier is real, I would love for them just to print the way they are meant to be.

I know this is a long shot, but I'm a little desperate, so hoping there's someone out there tonight that might have an idea.

I'm Night Manager/Auditor at a property that uses a Tesa Onity ht20i key card encoder. I will be the first to admit that this thing is older than dirt. We are unable to make any key cards, because it displays a "withdraw card" message, when there is no card in the slot. I and my colleagues have tried nearly everything we can think of, and any trouble shooting on the web appears to be nonexistent, given the age of the model. I'm thinking it's a hardware problem with the key slot at this point, but am hoping that some kind soul might have some other ideas.

Adding insult to injury, we are less than 2 months away from a brand new RFID key system. :P

Thanks in advance!

Hi everyone,

I'm a 20-year-old hospitality management student from Indonesia, currently studying Bachelor's degree in Malaysia. I recently completed a 6-month exchange program in France and am aiming to build a career in Europe, specifically French speaking countries (Switzerland would be a dream).

My Skills & Experiences:

• Guest Service agent at multiple events, including conferences, corporate events, and some fancy dinners.
• I achieved Silver in a 2-team Flambé competition as a commis.
• Cafe part time for 5 months.
• Native in English & Indonesian
• B2 in Malaysian
• Currently studying French, transitioning from level A2 to B1 (I'm struggling lol)

I'm really interested in getting into job positions in management, like marketing, revenue, or HR. But a guy from St. Regis Singapore actually laughed at me when I asked about it, saying that it's impossible to get that position as a student with no experience. (Shattered my dreams 😔)
My current 6 months internship options are:

1. Front Desk Intern at Ritz-Carlton Jakarta (where I am from, so free accomodation and a monthly stipend of 3 million IDR)
2. Housekeeping/F&B Intern at Alaya Resort Bali (no accommodation, and a monthly stipend of 2.7 million IDR)
3. F&B Intern at Grand Hyatt Kuala Lumpur (no acommodation and a monthly stipend of 1800 MYR)
4. Paid Internship Program offered by my university as housekeeping, with a 1500eur fee in a 4-star hotel in Toulouse, France (with accommodation and a monthly stipend of 600 EUR)
5. Potential internship in a 4-star hotel in Paris (without accommodation, but with a monthly stipend of 780 EUR)

I have no fucking clue on which option will suit me best, therefore I kindly ask you experts :

• How will my internship choice impact my future career goals in Europe?
• Would working at a prestigious hotel like the Ritz-Carlton or Grand Hyatt be more beneficial than gaining a "European" work experience in a 4 star hotel?
• Is it worth investing in the Paid Internsip program, even with the additional cost, for the potential networking opportunities and language immersion?
• How can I best leverage my French language skills and European experience to secure a job in Switzerland or Luxembourg?
• Do you think I could land a management position after graduation, even if my internship isn't directly related to management?

I booked a Marriott branch of hotel, in my name, on my debit card. I turn 21 March of next year. My partner is currently 21 and will be with me at the desk during check in. Because he is currently 21, would it possible for me to have the room be in my name/on my debit card with no issues? Or should I give him money for the room and have him put it in his name instead? I’ve never booked a hotel before, only AirBnBs because of the age requirement, so I’m not sure how all this works.

I shared a story on TFTFD about a crazy guest who ended up breaking one of our lobby decor items and threw pieces of candy at the FD (among other noise issues).

Cops were called and FD didn’t want to press charges and neither did I.

Do managers usually push to press charges? Genuinely curious.

Hi everyone,

I recently joined Accor Hotel (Reservations Department), this is my first time working with Accor;

I need help, where can I get training on Accor softwares , program and SOPs?

Thx 🫡