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I struggle with sick days because I'm scared to ask my boss for one in the event that she'll fire me for it. Today, I have suicidal ideations and I want to vomit and I keep coughing (possibly somatic symptoms of my depression and PTSD).

I know that mental health isn't taking seriously and often employers will say that it's the employee's fault for not being able to work due to mental health despite it being a chemical imbalance in the brain (therefore a physical ailment).

I can honestly say that If I come to work today, I might faint or end up in the hospital with a burn-out. I'm worried for my well-being and I know that I have a duty for the hotel but I need to take a day off today...

I really need this job though. I really don't want to get fired for this and I have a few write-ups from mistakes in the past and I really wonder what you would do or communicate with your boss that you can't come in?

What are the ways to upsell a 60 to 80 dollar motel room to 200 dollar per night room? weird ideas are welcome

Hi everyone, I’m a Hospitality Management student with a strong interest in the economics and financial side of hotel operations. I recently came across the Certification in Hotel Industry Analytics (CHIA) and was wondering if anyone here has more information about it.

Is it considered a useful certification only within the US market, or it is recognized worldwide?

For some additional context, I’m aiming to pursue a career in the Administration/Economics department within the hotel industry. I’m very interested in earning certifications that could enhance both my CV and my theoretical knowledge.

Any insights or advice would be greatly appreciated, not just about CHIA but also about other useful certifications in the hotel industry!

Hi!

I work at the Front Desk of a convention hotel, and we work with Opera 5.6 PMS.

I have many different reservations, that are on a block, and that I would like to DNM. Do you know if there is a possibility to DNM all the reservations of a block, and if yes, how to do it?

Thanks in advance!

I've been applying for jobs for about 4 months now and I only got one (1) interview that led to nothing, here's my profile. I'm 26, graduated from an MBA in Hotel Management in 2023, studied in Tokyo for a year to learn the language and improve my skills (I figured learning languages would be an asset in my field). Came back home in France and I've been applying since early October 2024 and keep getting rejected.

I've got 3 years of work experience (2 as an assistant manager in a 5 star hotel during my masters degree and 1 as a front desk clerk), I've worked in the U.K in a prestigious palace, done consulting missions for hotels and I can speak 4 languages (French, English, Spanish and now Japanese). I'm very motivated to grow in a leading hotel and I'm willing to relocate just about anywhere.

I've been applying to jobs such as front office assistant manager, assistant manger, front office clerk etc... nothing uncommon so far, those are the kind of positions I thought I would be able to find after my studies, but nothing works out.

I'm trying to work for a large international hotel group (Marriott, Hyatt, Hilton, Accor...) with hopes to be transferred to Japan one day (I keep studying on my own to improve my skills). The thing is that when you apply with those groups platforms online you only get automatic answers, therefore I can't really ask what's wrong with my application.

So far I feel like i've tried everything, I thought my resume was the issue so I changed it twice, I got very positive feedback from recruiters who said they didn't see the issue with it, I called HR and sent applications to their personal email adresses, I contacted my network and former classmates, I applied abroad but most of the times people don't wanna go through the hardship of making a visa for a front desk clerk (which I totally understand)

At this point I don't even know anymore, I must be doing something wrong but I can't figure out what and it's getting extremely frustrating. Any insight from potentiel GM's or people with experience in this sub would honestly be very appreciated

Have been working as a bellman in San Diego for a little while. Love the job. The pay is 17 an hour plus tips, so busy season (May-September) my pay is close to 35-45$ an hour working 35-45 hour weeks. A lot slower in the winter and making about 18-25$ an hour after tips most the rest of the year but my hours are cut as it is slower. Any people who worked bell for a while recommend any spots where cost of living is cheap and there is significant travel most of the year?

Hello!

Hoping someone in the hotel Catering Sales world or wedding venue world can answer a few questions -

1. When do you confirm Menu pricing for weddings? Does this differ from when you confirm pricing for other markets?

2. When do you typically release new menus to wedding clients? Do you allow them to use Menu that you had at the time of their contract signing?

3. When do you typically meet to review the event details?

Thanks to anyone who's made it this far!

Anyone have a number or contact for Agoda? Like, is there an actual line, email, or anything that I can reach besides the actual hotel with which I booked the room with?

Alright folks, I’m back at it again. A week ago I applied for an assistant manager - rooms operations role for a corporate managed property with 689 rooms.

I’ve had an interview with the recruiter, the front office manager and director of services together and then the HR director. I got a call back this morning letting me know they all enjoyed our interview and conversations and would like me to meet with the general manager.

I asked the front office manager if she could tell me about the GM’s personality and received valuable information.

Any other tips for this stage of the interview? I’m so close to the finish line and I’m both nervous and terrified. The most rooms I’ve worked with is 220.

I’m an operations supervisor so working between front desk and housekeeping doesn’t frighten me, but doing so at a property of this size does. lol

Fellow Hoteliers, I Accepted a Managerial Role at a smaller property due to the bump in pay and as you know growth rarely comes from within so you have to seek it at other properties. This is an exciting new challenge for my career and I am much looking forward to learning and coaching that comes with the role. One of the roles is overseeing the housekeeping team and while I have supervisory experience via front desk, valet, guest experience, bell etc. HSKP is one that I only scratched the surface. So I am on here in hopes to get advice from current HSKP team members and leaders of said team to cultivate, empathize and generate a wonderful culture which in turn guests will benefit from. Thank you!

Hello. First of all, I would like to apologize for any mistakes in my English. I'm thinking about accepting a position as housekeeping in a 5-star hotel, but I have a back problem called sclerosis. I have an interview today for the position and I don't know if I should mention the illness or not. Do you think I should refuse the offer? I'm afraid that the effort I have to make daily will affect my problem.

Seeking intriguing cases of scams gone wrong, chilling murders, and mysterious unsolved incidents linked to hotels and motels. What are the most baffling stories you know out there?

I've been looking for a job for some time now and yesterday I applied on some hotel staff positions through Good Time Group, a Greek company providing staff and animators to hotels in Greece. I have remote interview next week but before, I am trying to gather some info on the company. I tried to google stuff, look at reddit, but it seems like there is little to no results? I found their instagram account and it looks by the posts that they work and operate regularly which is fine, but I am also interested in previous employees' experiences. Especially those about accommodation the company is supposed to provide.

Does anyone have experience with them and could share it? Any info will be appreciated!

I refused housekeeping 4 times this month, and now I had to sign a Verification form confirming the room wasn't clean. The housekeeper didn't speak good English and there were other signatures on the paper. Furthermore, the manager isn't in right today. I would like to know if this is normal.

Hello! I am a new AGM for a Hyatt brand hotel and am seeking alternates methods for the front desk pass down.

My prior experience is with Hilton, and I am familiar with some systems I used at other hotels like Beekeeper and Quore. Front desk checklists and notes were all digital with these platforms. Currently, the property I work for is using OneNote for pass down notes. The issue I am facing is that not everyone reads the pass downs, and I personally just don't love the look and feel of the app. It feels messy, and I am not seeing what I'd like to in the pass downs (seems to be a lot of copy and paste from the system about auto generated notes and such).

I know what info I want to get from the team in their pass downs, and I'm just curious as to what other properties use and if there's anything new I can implement for the team.

Cheers!

If a guest seems hesitant to interrupt you or ask you a question, do you just make them wait until you want to deal with them or do you try to ease their social anxiety?

I’m eloping in Slovenia this fall and don’t want to bring my dress on the plane.

I’d of course contact the hotel first, but is this a thing?

Is there anyway to reverse a no show?

OK here goes – so i’m like this growth advisor guy, mostly working with softwares and stuff, but right now there’s this hotel client super desperate to fix their ratings? guests keep complaining bout random stuff and the owners are like legit panicking. so my job is to figure out whatever tools magically make people leave 5-star reviews. sounds easy, but lol no.

anyway, started poking around and everyone’s like “oh use Duve!” so i’m like fine, signed it up. whoever designed that interface must hate humans. spent HOURS just trying to find where you even update guest messages. like why??? and the setup process…i swear it asked me 100 questions just to send a “welcome” email. who’s got time for that? hotels are busy places, man. gave up after 2 days.

heard about Guest Service from some forum. supposed to be “AI-signup” or whatever. tried to set it up yesterday but honestly...still not sure what the AI even does? maybe it automates stuff?? idk. the demo video was all buzzwords and flashy graphics? feels like tech people just add “AI” to things now and call it innovation.

kinda lost here. if anyone actually used these tools – like, real talk? help pls

Looking around at hotel management software providers in Italy, and I happened upon Beddy, who seems to be owned by Zuchetti. Only thing is, I literally cannot find any reviews of their platform on any of the major sites. Does anyone know anything about how good the platform is?

Considering other platforms too, but have a 21 bed in Italy and wanted to go with a local provider.

Anyone got any advise or tips to learn more about Beddy before I book a demo?

I’m creeped out by my last hotel experience where the front desk and housekeeping claimed I was still in the room after checkout time.

Apparently the housekeeping had knocked on my door and someone answered that their still in their. (This never happened and don’t know why they said this).

I find it creepy because I stayed their solo and I’m currently being stalked by an abusive family member.

I’ve spent hundreds of nights at hotels and never had this happen to me.

When I left the hotel, I didn’t tell the front desk. I just walked out at noon.

Can someone please explain to me why this happened as I’m panicking due to my circumstances. Thank you.

This question comes up just after a meeting. Im one of the two night auditors and we are in charge of making breakfast to last at least the first 1.5 hour. Now my manager and I are also tasked with baking the bread and muffins. I brought up that it could be potential cross contamination if we make the muffins ( blueberry and banana nut) with the same utensils and on the same day. The other three in the meeting didn’t seem concerned and I was wanting some input on how you handle food safety/allergies?

need to block a room in manage > room blocking but am only able to put in work order not block room.

I just finished reading all 18 chapters of the CRME study guide from HSMAI and am getting ready to take the online test. Any advice on how to prepare? That was a lot of information, much of what I already know but wondering if there is any way to go back and focus on a way to prepare for the test. For example, study and remember all the acronyms? Any help would be appreciated. Thanks

Hello My company aquired rental cabins and we are looking for wholesale hotel products. Anything from shampoos to towels, bedding and cleaning supplies.

Thank you in advance.

Hi! I’ve been working as a sales manager for 10 months at a hotel with a conference center attached. Do other people still provide notepads and pens for their clients? I worked in operations for 8 years at other hotels and they’ve always had this. The hotel I’m at now does not want to purchase notepads and pens for clients who are requesting them. Thoughts?

Okay I know this is probably a stupid question but that’s what Reddit is for. I really want to get some folding luggage racks. We travel a fair bit and I am tired of trying to unpack on the floor since suitcases are filthy and we have limited space in the bedroom. I want a folding luggage rack but I try to buy as few new things as possible for sustainably reasons. Unfortunately, folding luggage racks are something I have not found on FB marketplace/secondhand stores/buy nothing groups near me. Would a hotel sell me their used luggage racks? Totally happy to take one that a bit beat up or in less than perfect condition.

Edited to add that yes, i know I can have used ones shipped but that is 1) expensive because it is a large item 2) less sustainable as I try to buy things in my local area. I live near many hotel so I figured this was worth a shot.

ETA: no Amazon or Walmart or anywhere else to buy them new. I asked specifically in this sub because I do not want to buy new.

I’m freaking out right now as I’m working the night audit currently and accidentally hit a switch that shut down my computer while running the EOD.

does anyone know how I can fix this as the dates have shifted over and fixed charges have ran but I know it wasn’t done!!

PLEASE HELP ME I ALREADY MESSED UP SO BADLY

just curious if hotels keep notes on like guests let’s say you stay 1 night & come back a few nights later does it say like “left room clean” or “left room dirty” things like that (example question not asking for that specifically) i guess like just summary’s of previous stay. I had to switch rooms twice one time and it was a peaceful smooth interaction no issues at all just each room had either no ac and the other wouldn’t lock & the next time i stayed the front desk person was just rude im sure it had nothing. to do with me but it got me thinking is all