I’m a front desk supervisor for a brand similar to the name High-it.

This guest returns from visiting her husband at the hospital and I come to learn she has a 4pm late check-out because her keys are not working.

Guest: I called yesterday and this morning and let them know I had a 4pm late check-out c/o. Don’t you guys communicate.

Me: Yes, ma’am. You’re on our late c/o list. Let me update your keys.

Guest: well why wouldn’t it be ready. I asked for the 4pm c/o.

Me: I apologize ma’am. Our agent forgot to let you know to come to the front desk to update your keys, but I’ll let her know so future guests don’t encounter this problem.

Guest: Do you guys have lotion? There was no lotion in the room or any other items.

Me: No ma’am, we don’t keep toiletries in the room, but we have them available here at the front desk. Would you like one?

Guest: That just doesn’t make any sense. I was just in Austin and they had everything in the bathroom.

Me: I don’t know how Hight-it house operates ma’am , but here at Hight-it Place- we don’t provide that in our rooms. That’s not just specific to our property. My last hotel, holidays when’s also didn’t provide this in the rooms. (In California it’s illegal to put tiny plastic bottles under 1oz in the rooms + the High-it on a national level regardless of brand does not require lotion be put in the room - it’s optional).

Guest: Now is that acceptable to you [my name from my name tag].

Me: I’m guessing for you it’s not ma’am. Right?

Guest: I want to talk to the manager.

Me: With a huge smile, oh that’s me ma’am. What can I help you with.

Guest: asked for the folio, my name

Me: Here’s my business card ma’am. Would you like me to update your gem notes so it’s noted you’d like lotion in your bathroom.l

Guest: no thank you. Leaves.

I ended up comping her dinner and parking + gave an additional 5k points because it’s her husbands account and he was in the hospital + I manage the service recovery process and reviews and hotel is exceptional with customer service scores - we’ve been number 1 globally and number 10 respectfully multiple times as a new hotel and we’re a franchise. Directors and Presidents of our company have stayed at our location and tell us the company has been talking about our performance.

Almost made it through this damn shift with out any incident. Then he walked in. He had checked in with a coworker earlier in the day so this was my first time encountering him. Had a decent conversation when he first came up to me he bought a couple items from the market and went on his merry way. 5 minutes later as he's walking past he says someone is smoking pot on the third floor, and then he walks outside. So I start looking at who we have up there to see if there's a way I can narrow it down from who I've seen walk by and who I've checked in today. I guess he was shocked or pissed to see me still at the desk when he came back in cause he started laying into me.

AH: So what you're just okay with people smoking in your hotel, you just let it happen.

Me: No sir we are not, especially because this is a non smoking hotel.

AH: Well you seem okay with it you're not doing much have you even gone up there.

Me: No sir I haven't I'm not allowed to leave the desk this late at night for my own safety as I am the only person here on duty. This is also the first complaint I have received about it smelling like pot on the third floor, not just today but the first time this week.

AH: That's okay then I'll take care of it I'm calling corporate and my company we're never staying here again, we spend a lot of money to stay with these hotels, I'm telling my company to never book with you guys again. I can't believe you're okay with this. What if my wife and kid came up to see me? Should they have to put up with that?

(We're a 2 star hotel off of a major highway with low prices I think we'll do fine without his or his company's business)

Me: No sir they shouldn't, we do not put up with it either that's why the smoking fee is printed on our key envelopes. Again this is the first complaint I or anyone has received about it smelling like pot anywhere in the hotel today. Do you know which end of the hall it's-

AH: The whole f*****g hall stinks, go up there yourself. But it's fine I'll handle it I'm calling corporate and my company is never staying at one of your hotels ever agian.

And he promptly storms off. Which there isn't much corporate will do for him as: A. he's not a member. B. I've already spoken to both the FOM and GM about him and his attitude.

I think this guy was honestly expecting me to act like a DEA agent and go busting down guests doors until I found who was smoking and physically kicked them out. It's 10 at night there isn't much I can do except have house keeping look at the guests trash that don't have dnd signs and/or are checking out tomorrow. But it is still something I cannot take care of tonight.

Weed is legal in this state so I can't kick them out, all we can do is charge a smoking fee anyway.

I worked at front desk in Dubai for 3 years before moving to Syndey for my master's. I took up a part time role as a night manager in a busy city hotel while I was studying.

One of the first few nights in the hotel when I was still under training with the full time night Manager, who was a sweet elderly Aussie, we had a difficult guest making all sorts of demands. The full time Night Manager just told off the guest, " if you are being difficult, I do not want to talk to you. You can come see someone tomorrow".

I was shocked. In Dubai, we could never say that to a guest's face. We were trained to be polite and navigate the situation by calming the guest.

What do you think is the right approach?

I’m curious. I’m staying in an upscale hotel somewhere in Milwaukee WI from October 31-November 3. I was trying for another upscale hotel in the area, but the one I initially wanted to stay at is known for being haunted, and they are sold out the entire week.

I have to say I have never stayed at a hotel for Halloween. I figured what the hell, why not? It was kind of spur of the moment, as I had already taken November 1 off as vacation. It’s the second anniversary of my husband’s passing, and I just want to get the hell out of town for a few days. I can’t deal with the trick or treaters.

I imagine downtown Milwaukee will be pretty lit tomorrow night. I will be careful and safe. I’m just wondering if any of you have any cool/funny/scary/bizarre Halloween stories, particularly those of you who are NA’s. This has become one of my favorite subreddits. Some of the stories on here have made me laugh really hard, my jaw drop to the floor, and I may have used some rather colorful language reading some of these stories.

I guess depending on the hotel, the shenanigans would be different and have quite a range. I really feel for those of you in Detroit MI. I wouldn’t want to be anywhere near that city on Halloween.

I don’t know how y’all do it, but I appreciate everything you do. You can be damn sure I treat all hotel front desk people with the utmost respect.

First time poster here. I am an FDA at a boutique hotel in downtown Asheville, NC. As I'm sure some of you are aware we were devastated by the hurricane. Anyway, even a month after the entire county has no clean running water. So none of the downtown businesses or restaurants are able to operate unless they use water tanks. Normally this time of the year is our blackout month, when the leaves change here people come from all over the country to hike and drive the blue ridge parkway. Our hotel is currently only housing fema and other aid workers. Now FDA duties consist of just sitting at the desk all shift maybe remaking the occasional key or doing a new check in for an aid worker. The whole hotel has mostly shut down, only do full hsk service once a week, bistro only offering one option for breakfast and one for dinner. The majority of our guests are here long term and aren't paying for their rooms so nobody gives a f**k about quality of guest services. Half the time there isn't even anyone physically at the desk cause they're wandering around somewhere else socializing with different departments. This whole experience has been so weird going from busiest season of the year to overnight being a ghosttown. I mean i guess its a plus that its all downtime but it makes the shifts last an eternity.

So this starts with a phone call. Ben calls and asks what the rate is, he says he has AAA, and I tell him it’s $111/tax for a double. He insists that he’s always given a special rate when he stays at the hotel. Incorrect. You don’t stay here all the time. There’s no special rate just for you. I told him $111/tax is the best I could do.

He ends the call without making any reservation. A few hours later, he comes in and starts off with, “I called earlier to try and make a reservation, but the lady on the phone kept lying about the rate.”

Are you stupid? I looked him straight in the eye and said, “I was the lady on the phone, and that’s what the rate is.” He didn’t have an answer for that lol. He took the room. I made him his keys. He goes upstairs.

And I’m working alone- busy af. I pick up a phone call, another guest is browsing our pantry getting some stuff to buy, and another guest just arrived and is patiently waiting for me to finish the call before checking him in. Ben stomps back downstairs and yells, “YOU FORGOT TO ACTIVATE THE CARDS.” I look up and nod to acknowledge I heard him before returning to the phone call I was already on when he came down. So he comes to the side of the desk and again tells me his cards need fixed. I gave him the finger (no, not that one. The “please wait a minute I’m on the phone with someone” finger). He starts throwing this hissy fit about how this is so ridiculous. I ignore him. I finish the call, write down what the guy in the pantry was getting so I can add it to his room later, and I start checking in the guest in front of me. And the guest asks how I am. He’s a regular, so I gave him an exaggerated “oh I’m great” and we made knowing eye contact with each other lol. Ben shouts and says, “OH YOU’RE GREAT ALL RIGHT. Fucking ridiculous.” I ignore him and keep checking in this guest. Two seconds later, Ben yells, “COME ON ALREADY. Just fix the cards! I have to be up early for work in the morning!” Uh, okay? As if you’re the only one here who has work in the morning lol. I didn’t even look at him before saying, “These people were here before you, and they need help too. I will be happy to help you after I’m finished helping these people.” He flings out his arms and says, “WELL YOU KEEP ON TAKING PHONE CALLS AND SHIT AND WASTING TIME.” Oh, the phone call I was already on when he came to the desk? That one, single phone call? How horrible and inconsiderate of me.

I just ignored him. I made eye contact with the regular I was checking in, and he looked at me like “wow this guy is an asshole.” Finally Ben gets his turn. I redo his keys even though I’m positive I made them correctly the first time. He doesn’t say a word, and neither do I. He takes the keys, goes upstairs… and then comes right back down. He tosses his keys on the desk and yells, “COME ON. YOUR KEYS DON’T WORK. WHY DON’T YOU DO IT RIGHT THIS TIME.” Motherfucker…

“What room are you trying to get into??”

“221!”

We have a sneeze guard in front of the desk, so I picked up his keycard packet and slammed it against the plastic so he could see it. It says 224. In bigass numbers, mind you. And instead of getting embarrassed and apologizing right away, Ben yells, “WELL I THOUGHT YOU SAID 221.”

FFS. He turns and walks to the elevator quietly bitching about fuck you, fuck this, I’m never coming back here again. Oh no. Stop. Come back.

I rolled my eyes and continued my work. An hour and a half later, he calls down to the desk and tells me he needs to apologize to me for the way he acted because it was way out of line and inappropriate. He said he knew I was busy and working alone and had to help people in the order they came in. He told me he’s sorry he acted like that and there’s no excuse for it.

Which was really nice. Most people double down and point the finger at me. It’s not cool that he acted like that, but at least he calmed down, did some introspection, and had the balls to apologize.

Why do people, specially north americans (only north americans so far) likes so much to abreviate their names on official business?

Guest comes in, I asks for passaport, see the name “Joseph”, ok, lets checkin joseph. But… Joseph isnt anywhere to be found. Did he really booked here? I think? There was a problem with his reservation? The website integrate it correctly? I dunno. Lemme check for the last name of the guest(lets say its smith), hm, there is a “”””JOE”””” “Smith” here indeed. I ask if its him, which he promptly answers yes, so we can proceed with the checkin.

This has happened multiple times, with Bobs, Bills, Pats, Joes… when in fact they’re Roberts, Williams, Patricks, Josephs! Man, use your nickname/abreviation to your friends, your cowoker, your neighbor, anyone that doesnt NEED to know your real name. And oh, if you do so present yourself abreviated, please, have the courtesy of saying your real name too!

Does anyone else NOT from ‘Merika also finds this annoying?

Person walks in to check in, and wants everything about the town the age, the attractions and the eats, I give them some recommendations. None if this was off, until:

"Can I have the distance to the location, some landmarks and some milemarkers, also their menu and pricing, the time of operation...?"

A whole bunch of details, my phone is an old reliable Motorola Razer and he has an iPhone something but shiny and new. Why is he not looking it up, because he does not pay for data for his iPhone...

I don't know humans anymore.

I've worked at hotels before, and it's once again my current job. I do both the FD and NA. The hotel I work at is on the higher end, and, because of that, people think they can call and ask about anything their heads can come up with. This call, I was not expecting though.

I'm working the FD and it's kinda dead, not to many people were looking to check in or get a room for tonight. I was sitting at the counter bored at of my mind when a call comes in. 'Wonderful, something to keep me busy,' I'm thinking and answer the call.

"Welcome to [insert hotel here], this is Shadow098Pop098, how can I help you?"

"Hi, do you guys allow pets at your hotel?"

The hotel I work at is pet friendly, so I say, "Yes, we are hotel friendly, but there is a daily fee."

"Oh great! Do you guys take horses?"

At that point, I had to pause and think to myself, '...did she just ask if we take...horses?" I asked her to repeat herself just to make sure I wasn't crazy and just heard what I heard properly.

"Yeah, do you guys take horses? Like miniature horses?"

For a little bit, I kinda just sit there floored that this lady asked if we took minature horses. "..if it's a service animal, yes." I said, since miniature horses can be used as service animals.

"Oh, she's not a service animal. That's okay, I'll look for a place for her and then call you back!"

After that, she immediately hung up. I kinda just sit there, wondering in what world does a hotel allow miniature horses under their pet rule. To my knowledge, it only extends to dogs and maybe cats, depending on the hotel. Never a mini pony though. The end of my shift was interesting to say the least.

I just need to have a quick rant - Not a specific tale, but the accumulation of many.

Why, WHY, for the love of GOD is it so hard for guests to WRITE DOWN THEIR LICENSE PLATE NUMBER?! 80% of guests act like I'm asking them for the moon. I /highlight/ the information that needs to be filled out on our forms (in addition to POINTING and VERBALLY INSTRUCTING THEM), and they'll still either pretend they didn't see it, ask if we REALLY need it (followed by a deep sigh and head shake when I say we do), write down only the state, or just simply say "I don't know my plate number" and slide the form back over like that settles that. (That's the one that pisses me off the most.)

Like... Oookay?? So go get it?? Why on God's green Earth would it be written on the form, with a blank spot for the information, and then HIGHLIGHTED if we didn't need that information??? Is this your first time at a hotel? I myself have never stayed at a hotel that didn't require this very standard, basic piece of information. It's the easiest thing in the world to snap a pic of on your phone and have handy while you're traveling. I'm truly losing my patience with this daily fight with people to provide the information that's asked of them when they check in. I just had someone get uppity with me, saying "really? How many other vehicles do you have parked here from Florida? 🙄" ....A fuck ton, sir? At any given time, just an absolute metric fuck ton?

Edit: Okay! I get it. You've stayed in 82 million places and never been asked. It may depend more heavily on location than I realized. The point is how combative and uncooperative people are about providing information that's easy to obtain.

Hi, I am going to vent here!🫶🏻

How can people travel to a foreign country but dont’t speak just a little english???? How can they navigate in a city??? And why do they always come to the reception to ask everything in THIER native language and get annoyed when I can not understand them???

And they NEVER use google translate, I have to give them my phone to use it just to end my suffering sooner🙂

Why why WHHHHHYYY??????

A guy came to check in, I greet him and he says RUSSAIN???? I tell him no and he starts to call someone in a very angry tone and after that he just stares at me and I had to translate literally 10-15 phares just to check him in and after I had to do more for him to understand where should he go and his room number😭

I work at a Brampton inn and suites and we have a conservative political group staying with us.

For the most part they haven't been an issue most of them are fine. Although the group itself is kind of annoying. Just the way it's set up. The company often sends people to us without any sort of reservation in their name.And we have to try to figure it out although normally we keep a few rooms set aside for anyone who works with this company. But sometimes we don't have enough. I'm not sure if that falls on the group, or if that falls on sales.

But that's not what i'm talking about today. I'm talking about this one particular lady. The first thing she did was she called the front desk on her cell phone, when she was out at the pool, she was complaining that people were smoking, she was saying that she couldn't be out there if there were people smoking, i discussed it with my g m and he said, because the pool is outside and it's far enough from the doors that we can't really stop anyone from smoking out there.

Although she never brought up the smoking thing again about 20 minutes later she came in holding a bunch of pool towels, she brought them to me because as she claimed the girls didn't feel comfortable dropping them off in the basket outside in there bathing suits because it's right next to a table where a bunch of guys were sitting. I'm not sure what girls she was talking about.I didn't see any with her and besides, she was still wearing a cover up so I don't see why she couldn't do it.

I took a peek out there because I was concerned but it was just four guys sitting there talking to each other, not paying any attention to any "girls".

A few days later she thought it was a good idea to wander into the housekeeping laundry room. The housekeeping manager and the housekeeping supervisor we're trying to get rid of her but they happen to speak spanish in front of her.Because the entire department is hispanic and she yelled at them to speak english.

And finally, she put conservative political signs in her room window.Although as far as I know, they told her to remove them.

Ok, so, here's the skinny. This afternoon, our cable and Internet provider (the first name you think of is the one it is) shut off our cable. Had a guest bring it to my attention, checked some other rooms to determine it was everywhere, and then hopped on the horn with their service number. He told me we had "end of life equipment" and that they he had a note that they'd been trying to contact us with no reply for months, so they cut the line to force us to call. So I got to have that conversation at every checkin- "just want to let you know the cable is out and we don't know when it will be back." I'm sure you can imagine how that went.

Here's the thing; they have not been trying to contact us. They are a year late on upgrading our equipment because they found out their end of our contract would cost more than they anticipated and are dragging their feet on it. The rep I talked to absolutely shared internal conversations with me that should not have hit my ears. I broke it all down for our owner/director and like five minutes later I see that he has sent a STERN email to the provider. They immediately escalated the ticket and promised us prompt resolution.

The thing that hit me was my interaction with the initial rep I talked to; none of this was either of our fault, we just happened to be the respective agent on duty when it went down. He was super nice and chill and respectful the whole conversation, as was I. When we signed off, the last thing he said was "I hope you have a... Better night." Just a beautiful moment of solidarity between two pawns on the front line.

I'm new to using opera and my hotel have left me on my own all night. I'm trying to run the Night Audit but when it gets to the reports the system keeps hanging and I get an error message saying thar the connection to the server timed out.

Now I don't have anyone here that I can ask and as this is the first time this has happened to me I'm not sure how I can fix it or if it is something I can fix. So I turn to the encyclopedia of all things to ask if there are any other NAs out there having report issues? Or if there are any grizzled vets who know how to get around this?

It's only my second week here on an unfamiliar system and they have shifted me alone. I fear this is not going to be a very good place to work.

Good night! Or depends what time is it where you are :)

Today I encountered a really violent situation... I've never posted anything here but I wanted to see if anybody has ever lived what happened to me today.

First I like to say that I come from a country in Europe with very strict laws with children. Kids are not allowed to stay without supervision from anybody under 18 at home or streets or pretty much anywhere.

So we had 4 kids, ages around 5, 9 and 14 was the oldest one, that were messing around in the gym unsupervised without any adults. We told they could not stay there since I was afraid something might happen since they were playing with weights.

They go into the lobby, and were left alone a total of 2h or something like that. I didn't know what to do, so I called my manager and she told me to call the guests and if no answer, the police. If I were to call the police, they would of taken the kids.

So I do that. I called the guest, who previously had many bad encounters with front desk (didn't want to give us their passports) and he started threatining and screaming at the phone, so I explained to them that by my country laws the next step will be to contact the police and have them taken care of it.

He comes to reception (smelling like alcohol), says one of the kids (the 14 year old) is a responsible adult and can take care of all the kids. I tell him (the mother didn't even bother to come) that a responsible adult is someone from 18 years old, not 14. Searching laws in his country, a 14 year old isn't considered and adult either.

He starts raging, screaming, swearing and insulting me. I need to say that I am a small women of 50kg, and he's like a 2x2m of an ikea wardrobe. He decides he will call emergency number to have police come to the hotel, so they can explain the law of my own country which he knows nothing about. I tell him if he contacts emergency numbers for this he will get fined, since this isn't an emergency and HE LOSES HIS SHIT.

I told him i wasn't gonna argue with him anymore and since we called police i will talked to them and wasn't talking to him anymore. I had to repeat this 20 times since he was obsesed that a 14 year old child can travel alone in an airplane, but im not sure wtf does that have to do in this situation.

Police arrives, apparently 2 of the kids weren't even his, the parents neither a guest of the hotel and nobody had a clue who are their parents.

They take statement and take the man with them, since he was lying and changing his side everytime he said anything. He started saying they are all his kids, then only 2, then the 4 again, and then that he didn't know the kids.

What would you have done? He made such a show at front desk that other guests wanted to contact the police, because they didn't understand the language but understood the yelling and the tone.

Other guests and police told me it was the right thing to do, i didn't even called the police as a favour. But I feel if I left the children there alone i could of avoid this problem. But what if somebody took the kids? Idk...

It's a Monday evening people are starting to trickle in for check ins. One guy comes and gives me his ID and card, and his card declines. He says maybe it's not reading the chip right, try again, he's got money. I try again, it declines again. He suggests swiping the card, but I explain that it won't allow me to swipe a card that has a working chip. He claims the chip isn't working, and I tell him the chip looks like it's reading just fine, it's just declining. I'd get an error message if it wasn't reading the chip.

He tries to talk me into manually entering the card number, and I tell him I can't process the card securely that way, so I have to have a functioning card. If there was actually an issue with the card other than it declining I probably would have tried that, but he was setting off alarm bells so I wasn't playing his game. He asked if he could do just the deposit on his card, but that declined too. He was very argumentative, and trying to insinuate that the problem was the card reader, but I wasn't buying it.

He asked me to try it on another card reader and I brought it over to the other desk computer only to remember that that computer had been stripped partially for parts to fix the main computer. I apologized, and said I wouldn't be able to run it on the other machine. He got pissy about that too, but there wasn't much that could be done and you can't just switch the credit card terminal from one to the other willy nilly.

He left to go figure his shit out or something and another guest stepped up to check in. I recognized him, but didn't know him by name. I asked for his ID and his card, he put his debit card down then pulled off his lanyard with some state government or something ID, nothing I was familiar with and tried to hand me that. I apologized and said it wasn't a form of ID I was familiar with and asked if he had a driver's license or a state ID card. He argued and said he'd used the ID he showed me to vote and that he didn't have his regular ID.

Now, I was suspicious of this claim partially because he'd driven here and also because his wallet was open on the desk and I could see the back of what appeared to be a driver's license or state ID card. He kept arguing that his ID was fine, then tried to show me his confirmation email, and pulled the classic "but I'm here every year I've given my ID in the past." He was working on my last nerve and I had to fight the urge to say something snippy like "not this year if you don't give me an ID."

He kept trying to show me his confirmation email and I was about to snap, but I kept my cool and told him it says online that we require an ID and I wouldn't be checking him in without one. At that point behind him another guest was behind him in line, and the guy whose card was declining was behind her. The guy relented, got an impish look on his face and pulled the ID I'd seen in his wallet out and handed it over.

And I saw red.

Why it was this point that I broke at I don't know, but that's where I broke. But only on the inside. I maintained my composure externally, but you know how inside everyone is two wolves? No, not everyone has that and if you have wolves inside you, you probably need a doctor. But inside I was desperately fighting the urge to refuse the man service and tell him to get lost. He wasted my time and it would have been justified, but it might have ended up just being a bigger fight.

But he fucked around and I still wanted him to find out. So I didn't refuse him service, but I did call him out right to his face because fuck him.

More or less:

Me- I don't know why you wasted your own time like that, sir. You wasted your time, you wasted my time, and you could have been checked in by now.

And he gave some limp reasons, and still had the same sort of impish look on his face but I just kept shutting him down, saying all he'd done was waste our time, and the time of the other people in line. He mentioned again that he stayed every year and again I had to fight myself to keep from snapping at him and saying "let's make this the last year." Outside of calling him out, I kept my answers to his questions brief and got him checked in as fast as I could to get him the fuck out of my face.

Once he was gone, the guest behind him came up, she just needed to get her key redone. I owe her a great debt because I was starting to worry maybe I'm just an asshole but she completely validated my feelings with a "what was that guy's problem?" All I could do was shrug.

Then Mr. Declined card stepped back up and tried to hand me a CashApp card. I apologized and said we don't take CashApp, we require a credit card or major bank debit card. He tried to argue that it is a major bank debit card, and I told him no, it's a CashApp card. He tried to argue again and I told him very bluntly I wasn't taking his CashApp card, I need a credit card or major bank debit card like it says on the website. He got huffy and asked to cancel his reservation. Of course it was booked through the third party so I told him he had to call them.

He got very whiny and said it wasn't his fault my card reader didn't work. I told him it had worked just fine for every other card, so I didn't think that was the problem. He stormed off and I tried to take a second to calm down but a moment later as he drove past the office he laid on the horn of his car like a child rather than the forty year old man he was. It made me really glad he wasn't staying here.

A little while later I got an email from the third party he'd booked through asking to cancel. In the message he claimed I was rude and refused to run his card on a different credit card terminal when mine didn't work. The rudeness was debatable, but the card thing was just a straight up lie. Once again I fought my baser instincts to just fuck with the guy and deny the cancellation, but his card wasn't going through anyway so all that would do was increase the likelihood I'd have to deal with him again, and that I didn't want so I approved the cancellation and added him to the DNR and was done with it.

I want to go home.

I have to start this post off with a little trigger warning due to the graphic nature of conversation. There is talks of death and unaliving with an OD and a pew pew. (Sorry I am keeping it internet safe because idk exactly what the Subreddits TOS rules are when speaking of these things)

So about a couple months ago we had our annual city fair where people from all over the state and surrounding states come to work and participate in. It is a big deal since it is something that my city has celebrated since before I was even born and it usually lasts about a week.

Well, our parking lot is typically packed with cars, trailers, and semitrucks during this time and no we do not keep track of license plate numbers because our facility aka management says that if we do then we are responsible for what happens in the event someone's car get broken into. If you've read any of my previous posts then you would know that not only do we NOT have security but we also don't have outside cameras. Something I am 100% against but that is a different rant. So, during these busy seasons we see an increase of car break ins and there is not much myself as a female NA that that works alone is willing to risk when dealing with the houseless people and their outside activities.

Obviously, once the event is over the guests leave and the parking lot becomes bare however we still do house temp workers that sometimes can stay for over a month or two. Well, there was this super nice car, a stripper name car, with dark tinted windows, and an out of state plate that just stayed parked in the same spot since this event was happening and then for about a week or two after it ended. I didn't think much of it since it is a nicer sedan, looks to be in great condition, somewhat of a wealthy persons vehicle. Plus, I work the NA so I typically don't see most of the guests so I just assumed it belonged to one of them.

One morning, after I left my shift, the maintenance person witnessed a houseless woman going into the super nice car so he went over and chased her off, he said she got away with a small box of something but he wasn't sure exactly what it was. He told me that he stopped because the odor coming from the sedan was unbearable. He called for our manager before he approached it. That is when they saw a woman in the back seat with a bunch of RX pills around her and a hand pew pew on the floor of the car. Of course, they called the police and a coroner came out. My manager said that the coroner ruled it as a self afflicted unaliving and when they ran the plates they were able to get the woman's name. She was not a guest here.

My guess is that she parked there, got into the back seat, did her thing and went to sleep forever. Very sad. It makes me think of her poor family and how worried they must have been for weeks just to find out that she is was dead in a place hundreds of miles away. It messed up the maintenance person and my manager up so bad that maintenance took some time off and my manager quit. It also makes me extra mad at corporate because if we had security or even cameras then we would have been able to know how long this woman was there for and probably gotten to her quicker.

Regardless of her doing what she felt like she had to do she may not have been there as long. Not only that, I understand the houseless people are desperate, but to steal from dead person is wild to me. There is no way the houseless person didn't realize once they got into the vehicle but that's not who my anger is directed at. It is corporate for being such cheap pieces of shit that they won't do anything to ensure the safety of us or our guests. We live in a city that is one of the top five most dangerous in the entire state and they truly don't give a fuck. Guests have been asking about it, there was a social media post and a news article about it and it is like it was swept under a rug.. We aren't allow to say anything to anyone about it. Shit, we even got a really bad score and review about the situation from a guest staying here when the body was recovered. Still only silence from corporate. Un-fucking-believable!!

PS: I have actively been looking to get into another job. As much as I love the perks I can not work for a company that doesn't give two shits about us.

Big city hotel takes in popular European airliner crew. It is a daily challenge for us to navigate placing these people in rooms every night that are away from the elevator, ice machine, service elevators, not adjoining, etc. on top of all of our other guests and other airlines.

Crew arrives later tonight but rooms are ready. They sign themselves in and on their way up. One of the crew members comes down shortly after, not happy that her room is causing a humming noise ( happens in some rooms sometimes but very temporary ). Okay so I move her to another room, bigger room higher floor that her fellow crewmembers have literally begged to be place in in the past. We have people that will email us months before their stay to be upgrade to these rooms and I wanted to put her somewhere nice. All is well for a few hours.

The same crew member comes down a few hours later, immediately yelling at me from half way across the lobby. Gives me her keys and goes on about how could I do this to her, she can hear the lightrail and its the most miserable room. Says she doesn't want to move but how could I do this to her.. I apologize but am still like what do you want if you don't want to move.. so she's like yeah I'll move but goes on about how it's already so late at night ( they always check out after 5pm ) and so on. So I give her a new room immediately and explain okay so here's your new room but and it's a smaller room than what I put you in. It's a downgrade. The crewmember starts going on for what was around 20 minutes about why didn't you put me in this room in the first place, how could you not know that this other room was just going to be a problem, I never asked for you to upgrade me. I'm getting a little irritated and ready for this lady to go away but just try to explain that no I did not put her in another room just to suffer, I upgraded you to a bigger nicer room that a lot of people ask for. Admittedly a little curt in my responses but just like ma'am I have moved you, what else do you want ? Well she keeps going on about how arrogant I am, how I have issues. She turned in a crew members key who did not show up and wanted to know why I didn't put her in that room instead ( it was the same room as her original but on a higher floor) , calls me a liar at my explanation then really says that she just thinks I don't like women and that I did this on purpose to make her miserable. Literally never heard this before.

Eventually she goes to her room. I sent a short email to the airliner contacts and just told them that it was really inappropriate for her to basically insult me and harass me for half an hour over a room. This type of behavior is just craziness. Especially coming from someone else in the service industry.

So housekeepers complain about smoking smell coming out of this room. And I am the kind of a person whose sense of smell gets dull from time to time.

I go on knocking on the door and a Turkish guy comes out and assures me in broken English that it is "pizza". I ask the housekeeper standing nearby to confirm the smell and she replies with "poco". So I ask the guy to leave.

Obviously he didn't understand it, or didn't comprehend it, and I go upstairs again in 20 minutes, and this time his brother in the hallway pulls up Google translate and asks me why I am kicking them out and I tell him the same. I knock again and tell him and he stands in denial. I signal that I want to check, so he pulls up the Translate app again, tells me that if I want to check, the lady inside needs a few minutes to correct herself. Then after a few moments, they allow me inside, I enter the bathroom, use my master keycard to ruffle through the trash can that was brimming with paper, and unsurprisingly, I found an intact cup full of cigarette buds.

I was not even angry, I was like, dude come on, at least try hiding it.

They left without making a scene, though. And I respect them for that.

So here's three stories of what's happened this month. Two were during my shift and the third was during my co-workers.

First off happened during my afternoon shift I had a guest come in and requested a room that has never had a dog in it. My response was I can get him a room that hasn't had a dog lately but every room has had a dog in it at some point. He said he absolutely needs a room that has never had a dog in it because his allergies are that bad. I informed him this business has been here for more than 20 years. There is no way I can get him a room that has never had a dog in it. But I can get him a room that has not had a dog within the past few weeks and we do clean the rooms. He said that was unacceptable and took his business elsewhere.

The second was during one of my early night shifts on a Sunday. A woman came up and asked for a room that didn't have neighbors watching the game. My response was I'm sorry ma'am I can't control what people watch in their rooms. And once I confirmed I can't control the TVs she essentially just walked out without saying anything.

And a third happened to my coworker during a morning shift. A one-night stay checked out and as they were cleaning the room they found a 38 revolver they left behind. Luckily they came back to get it before we called the police to come pick it up.

One of the housekeepers has completely stopped acknowledging my existence for a hilariously stupid reason.

This happened a few weeks ago. But for backstory, this housekeeper (Tia) has worked here maybe 3 months. Every day she would come in, all smiles, and make sure she told me good morning. It was sweet.

One day I came into my shift to see notes about a guest calling frantically about an expensive flat iron she left behind. The guest said she “knew for a fact” she left it behind and even told exactly where in the room she left it. This note was fortified by the two subsequent phone calls I got about the exact same thing—one from the guest, and one from her sister. So clearly, this isn’t something they’re gonna let go.

Unfortunately we had a new guest checked into that room when she called, so the next best thing was to ask the housekeeper who cleaned the room where it might be. You may have guessed that housekeeper was Tia.

I had already asked the manager who cleaned the room, so she was aware of the missing item and the impatient owner. By the time Tia walked in, I was ready to pull my hair out. Tia gave me a smiley good morning, and I asked her if she cleaned that room. She confirmed. I asked if she found the flat iron. She did.

Usually housekeepers turn in lost items to the desk and the agents put them in the lost and found closet. This did not happen. I asked Tia if she left it on her cart.

”No, it’s at my house!”

Bitch what?!!

Items are considered abandoned after 90 days. My manager said we only had to wait 30 days to toss or take lost stuff (I didn’t argue; no one cleans out the lost and found closet but me, and I wait til 90 days). But this heifer didn’t even wait a FULL day! Who does that?!

I told Tia that the guest had been calling about it. She freaked out and told me not to tell the manager. I told her the manager already knows it’s missing and knows she cleaned the room, so she’s about to get asked about it.

And she did.

And she had to go right back home to get it.

I’m guessing she thinks I snitched on her, so now she just walks straight past me without saying a word. EVEN THOUGH, it was criminally easy to figure out where it might have gone, with or without me involved.

Whatever. Stay mad.

I used to work as a valet at a 5 star hotel. One of the best pranks I came up with was simple yet effective.

Some guests would bring dogs into the hotel and wanted to leave the dog in the car for a short period of time as long as the weather permitted. When this happened we would write “dog in car” on the internal valet ticket so that the valet pulling up the guests car was aware a dog would be in the car before entering it to avoid an unnecessary surprise.

The prank:

A guest comes in without a dog, still write “dog in car on the ticket”, leave all the windows all the way down.

The valet would go to pull the car up expecting a dog to be in the car. See no dog, see all the windows we’re down, start to panic.

They would think we lost the guests dog and would lose it hoping they wouldn’t have to tell high paying guests we lost a member of there family. To avoid this, they would run around searching for the dog throughout the property sometimes for over a half hour terrified they would lose their job.

I miss the old valet days.

Title should be self-explanatory, right?

If you've read any of my few posts, I work at a small motel in Northern California, and for the most part, I like my job. I'm good at it, the people coming through are nice for the most part, and I tend to get along with my co-workers. Lately, though, a lot of stupid mistakes have been made, and since I primarily work the day shift now, I tend to end up taking the heat for them.

Today was a rough one. Someone sketchy being put up at our place by the county, who should've been assigned to a room that wasn't as nice, smashed the brand new TV in the room. Are they paying for it? Nope, not at all. So I get crap from my bosses for it, even though I wasn't even on shift when this person checked in. Medical emergency happens this morning in one of the rooms, and do I have an emergency key that can bypass the deadbolt? Nope. Cops have to smash the door in to get the room open. Who takes the blame but yours truly.

Two co-workers screw up payments from third-parties, one of whom goes out to their car on shift and smokes weed all night. Take a guess who gets yelled at for it?

And then to top it all off, my relief comes in and isn't paying attention to what I'm trying to explain about a couple of reservations tonight, causing me to lose my cool a little, and doesn't like my tone, so they proceed to yell at me too.

I am absolutely livid and disgusted at how I'm being treated, and I want to walk. I keep looking for other work, but I'm stuck unless I want to go into food service, and I sincerely do not want to go back into food service. Don't want to just up and quit without a plan either.

If you've made it this far, thank you for putting up with my rant. Really needed to vent.

I posted in this sub a couple days ago to complain about the opening experience we've had, and I've learned some more things so I had to share lol

110~ rooms, opened in October, first weekend we lost like 6/7 people. Mostly house keepers because our entire fully booked hotel checked out on that Sunday. It's been 20 days and they've only hired two new people stating that the "onboarding process takes a long time". My onboarding process took literally one day 😂 I had my interview in August and the next day was orientation and we started working the day after that. So 3 days is a long onboarding process? Interesting! And they can't say we don't have people applying because I give out like 4 cards a day, I know people are applying.

Our HKs, the few we have, get bent over backwards and fucked, but they're sticking with it in hopes it gets better.

One of them quit the other day and outted our AGM for going to get drugs at the building next to us 💀 is that true? I can't be 100% because I'm pretty sure that HK was also doing drugs, so she coulda been just saying shit. But I heard from someone else that our AGM only got AGM because she "knew someone" and was not

UPDATE MID TYPE: ONE OF THE NEW HKS I THINK JUST QUIT 🤣 SHE CAME TO ME CRYING ASKING TO SIGN HER KEY BACK IN. RIP!!!! UPDATE UPDATE: Apparently she's fine, she left outta here not crying and seemingly not upset or anything so idk

alright, back to AGM shit talking. She doesn't seem to be qualified to be an AGM so that tracks. She doesn't seem to have any clue what she's doing. Someone also told me that there was a meeting about drinking on the job and guess what? Our AGM comes in STACKED w different cups and drinks so that might also track! Our night auditor had to call her to get some clarification one night prob about 12:30, she told the night audit she was out at the bar and had just ordered her drinks and was going to "enjoy her night". The next day she put her phone on DND and night audit had no recourse, no one to get into contact with when she had an issue and needed help w something. They are no longer on speaking terms lmfaoooo

Also also, I put in a request off for 11/1 weekend about two months ago, figured all would be good I got it in 1/6 of a year ago. Plans were made, hotel in line, didn't find out they denied my request until I checked the new schedule. They gave me off the first and the third but have me working the 2nd and no one to cover that shift because the other 2 front desk people are working on those days. So, I had to cancel my plans, put my life on hold for this shitty management team all for $13 an hour? News flash $13 an hour is the new $7.25!!! It's really like they did it on purpose too, in my request off sheet, I explicitly told them I was planning to go out of town for those days and right in the middle of it, they throw in that day just to make sure I couldn't! I could deal with having my plans cut short by a day, 2 days off in a row woulda worked for me, but no, I'll go fuck myself!

This weekend we've had no management in the building whatsoever. Not Saturday not Sunday, I don't think it would be a big issue if we had people that were actually trained! FD has no idea what we're doing because we have not been trained properly!!!

Our exec HK asked me to fold pillowcases since they're so behind and have been since we opened, I obliged because I'm a nice guy, but next time I get asked to fold on my 3-11, I'm going to say no, that's now what I'm getting paid to do. I shouldn't be asked to take on an additional workload and not be compensated for the additional work I'm doing. I get $13 an hour to stay at the front desk and check guests in and handle any issues they have. If they want me to take on another workload during my shift, I expect to get my $13 for watching the FD and my $13 for folding laundry. If it takes me 2 hours to fold pillowcases, that's an extra $26 that should be added to my fuckin check. Am I wrong for thinking this? It's obviously a naive viewpoint, and I don't expect them to do this, in fact I'm almost entirely sure they're gonna tell me to basically go fuck myself, in which case I'll let them know to cover the rest of my 3-11s if they wanna act like that.

Deny my request off, don't let me know that they aren't willing to accommodate my request off, no apology, no heads up, just a newly posted schedule. I wasn't able to afford to go anyway but the point still stands!!

Anyway, my rambling is over, just needed to share with literally anyone lol

Edit: Oh and to add insult to injury, we have to wear suits, uniform. They provided me two, which is awesome, however they don't fit. Pants aren't hemmed so I keep them tucked in my socks and just pull it out enough to make it seem like they aren't 6 inches too long. My jacket is like 3 sizes too big and covers my knuckles if I keep my arms hanging down by my sides. I told them about these issues, the pants are fine I can deal with it, but the jackets make me feel so self conscious. It's like I walked into goodwill and just grabbed whatever they had. They told me they would fix it. I asked my AGM and she said "Well the GM is fine with the way it fits." So I told another AGM from a different location helping us on our opening days, and she talked to the GM for me and the GM told her that shed order me new ones because she didn't want me to feel uncomfortable, being that I'm the one that had to wear it. That was 3 weeks ago! These mfs hate us.

Sundays are my Monday and I came into a busy one today. We were sold out last night so I hit the ground running this morning. A "guest" I've complained about before almost immediately came to talk at me, which is an absolutely terrible way to start a day. I'm barely awake and the back door comes flying open and I hear "HEY BRAN" and then a bunch of noise after that. My brain has become so accustomed to her voice that it just filters out most everything she says because none of it matters anyway.

Also, it turns out she lied about the manager giving her permission to stay overnight in the parking lot. She told me she had the manager's permission, and told the manager she had the owner's permission, and the owner vaguely recalled telling her it was okay for one night but had made no promises beyond that. She was told she could no longer stay overnight as we'd gotten complaints, but she was not told that I was the one who complained. In discussions with the manager and the rest of the desk staff I learned that literally everyone except one night auditor is absolutely sick of her being around. But I guess we all feel too bad to refuse her service just because she's annoying. Or maybe none of us want to be the one to have to tell her and her creepy son to get lost.

Anyway, so she was bothering me this morning while I handled coffee and breakfast and checkouts. She finally left when I had to retreat to the back to deal with a spare coffee pot that someone left coffee in for who knows how long. I wish I knew who put it away so I could slap them. It was vile.

Around 11am two guests, a man and a woman, came up wanting to move from a room with a king bed to a room with two beds. Us having been sold out last night and housekeeping still early in their day, all I had with two beds was on the second floor but they didn't want that. They asked when one might be ready, I told them I couldn't guarantee anything before 3pm. They asked for a 12pm c/o which I gave them.

I kept busy for the next hour with barely any time to think. Shortly after 12 they came back up and asked again about a first floor double. I still didn't have one, I told them again I couldn't guarantee anything before 3pm. They asked if there was a laundromat in the area, there is and I explained how to get there. Then the woman got angry at me because she thought we had laundry on site. We do, but considering that wasn't what she asked, and they were checking out, I didn't think that's what she was asking about. So I told her where on the property the laundry room is. They checked out, and a little while later the man came back saying he couldn't find it, so I had to direct him to it again.

Around 12:30 I finally had a moment to make myself a cup of coffee and felt a little better. I messaged the GM about something unrelated and she asked about the folks were looking for a ground floor double. She'd had to help them the previous day because they couldn't figure out how to operate their shower or microwave.

About an hour later, the man came back to the desk frustrated because the dryer ate a bunch of his quarters. Now, the dryers we have are in fact pieces of garbage and so is the company that is supposed to maintain them. They are constantly breaking (one was already out) and the company's usual method of fixing them is taking the quarters out and removing our out of order sign without actually checking what is wrong with the machine. We're actually having them removed on Wednesday and installing our own machines because it's been such a headache. I refunded the man the almost $5 in quarters he'd put in the machine and did not bother to ask him why he put so much in when it only costs $2 because of the rest of our interactions at that point. He also asked again about a ground floor double, and I still didn't have one that I knew of. The head housekeeper had been busy af too so I hadn't gotten an update on what was available yet.

After the man left I went up to the laundry room to put an out of order sign on the dryer that ate his quarters. As I went to put it up, I realized that the coin return slot was just packed with quarters in a "well there's your problem" moment. I didn't have anything on me to try to fix it with, so I went back to the desk to find some tools I could try to use to retrieve the quarters and avoid the headache of listening to guests being rightfully upset at both dryers being out.

When I got back to the desk a regular guest was waiting for me. Unfortunately, he is an energy vampire like the lying homeless woman. I tried to get him checked in, but he really wanted to spend a half an hour talking about how he drove here instead of flying, road work, weather, and how he can't find the chips he likes in stores anymore. Also, he told me about his adventures in trying to find the chips last time he was here too and it wasn't interesting the first time either. My various attempts to exit the conversation failed because he does not pause to breathe and does not allow me to get more than a word in edgewise. And I do realize the irony in complaining about longwinded people in a longwinded reddit post, but the difference is that no one is keeping you here against your will! You can leave at any time!

Once that was done I finally managed to get back up to the laundry room. I was able to get a couple dollars in quarters out, but not all of them so I wasn't able to get the machine back up and running myself. When I returned to the desk, now the culprit was waiting for me and asked for directions to the laundromat again because he couldn't find it the first time. He also asked again about the ground floor room, but between the various other things I'd had to deal with, I still hadn't had a chance to touch base with the head housekeeper.

During this interaction the chatty homeless woman swung by again to use the bathroom. After the laundry man walked away I heard the toilet flush in the bathroom and knew the woman would be coming out in a second so I literally ducked under the desk where she couldn't see me in the hopes that it would save me from then having to have a "conversation" with her. And it worked! She didn't come to the desk. I was finally able to get some more work done and breathe for a bit. The guy came and got his ground floor double and stopped bothering me too so that was nice.

The head housekeeper came by to update me on what was ready, tell me about what rooms were being blocked and why when another guest came to the desk looking confused. He asked why his room hadn't been serviced today. I apologized and asked who he'd requested service from, and the answer was no one. He'd apparently not been paying attention when he checked in the night before when he was told that service is available only by request. He looked absolutely dumbfounded, and asked if people really use sheets and towels more than once without changing them? I said yes, I think that's pretty common. He asked for service, but we require service requests to be in by 11am so housekeeping can plan accordingly. We're not super strict on that but at this point it was 4pm and housekeeping had a ton of work to do so the head housekeeper offered him fresh towels and sheets but said we couldn't do full service. He wasn't happy but it was no one's fault but his that he wasn't paying attention at check in. Also, I recognized him as someone who has stayed with us before so none of this should have been new to him anyway.

It's 6pm and housekeeping is just finally getting done, I haven't seen either of my aural assailants in a bit, maybe the last two hours of my shift will go quietly. Except they won't now that I said that.

Apologies if this isn't the right place, but I hoped that since it all comes from the background of having worked front desk, it would be ok!

Anyway. Prefacing this by saying that I worked housekeeping for a year at a Stilton, and front desk for a year and a half. I know the hospitality song and dance and try to make things as painless as possible.

This year I was invited to a wedding back home, all very exciting stuff. My partner and I were traveling across country, and since we didn't want to stay with my mother for many reasons, we decided to get a hotel for one night before we'd be staying at an AirBnB a relative booked. All well and good, with the only big "mistake" being that I booked third party. I knew I was setting myself up for some amount of grief, but being that I have a limited budget and anxiety about paying for things "last minute" (IE: at hotel checkout) Shmooking was the only option I had to set up a payment plan and make sure my dumb nerves were settled.

This hotel is on the mid to high end. No brand affiliation, but I don't believe it was independent, either. It was part of a group of hotels in the area.

The first time this proved to be a problem was when partner and I decided to fly out a day early and add a night to our stay, meaning I had to book a second night through Shmooking on a separate reservation. This also meant that rather than arriving at a reasonable hour, we'd be getting in close to midnight. So, I decided to call the hotel and work some things out.

Me: Hi there, I wanted to check on my reservations and make a notation. Last name is Striferous, First name Ash.

FDA: Great cool I have two reservations here for you!

Me: Wonderful! I was wondering if you could make a note on my reservation that I am going to be doing a back to back stay, so that housekeeping is aware. I'll be sure to drop down and grab my key.

FDA: Great! I'll make a note there? Anything else?

Me: Well, it looks like our flight will be getting in around midnight. I know y'all tend to run audit around that time, so I wanted to check that that would be okay?

FDA: No problem, we man the desk 24 hours a day so that'll be fine.

Me: Well, not quite what I was asking but sounds great! Look forward to being there!

Convinced that everything was fine, I let myself relax for the next few weeks. And after several painless flights, including one that landed early, we arrived! We headed up to the front door...

... only to find it locked.

No big deal. It's downtown, and I know there's security concerns. The problem was that there was no sign to indicate that there were hours that the hotel had the doors locked, nor had the FDA I spoke to informed me of this! Thankfully, after exhausted squinting, we found a button that presumably would alert the front desk.

We waited two minutes with no results. Pressed it again. Nothing.  And unfortunately, the Front Desk was positioned in a way that they couldn't see us.

Fine! All good. I call the hotel, but of course I have to go through 15 different menus. Meanwhile it's dark and cold, and I'm tired from flights. I finally get through to someone who sounds... absolutely annoyed at my audacity for needing to get inside the hotel. No apology or anything, not even when she hung up and came to the door.

It's late enough where I can't tell if she's NA and tired from just waking up, or Night Shift and tired from a long day. But that's okay. I'm tired, she's tired. We'll just make this quick and go to bed.

Right?

No, of course not.

FDA2: So we sold your room so we went ahead and gave you a complementary upgrade.

Me: Oh, well that's... cool! Thank you. Just checking on how that will impact my back to back stay.

FDA2: What back to back stay?

Me: I called a few weeks ago and requested a note be placed about my back to back?

FDA2: Oh, well. It's not on there.

Me: ... Right. Okay. Well, we do have a back to back. Is that going to be okay.

FDA2: We might not have that room available, so you might need to move. Check back in the morning.

Me: ... Okay. Great. That's fine.

Obviously I'm annoyed, because an upgrade isn't much of an upgrade if I'm going to be inconvenienced, but I've also been in an oversell situation before and know that hey. Sometimes it is what it is. I smile through it, thank her, and finish checking in.

FDA2: Great. You're all cleared. Here's your room key. Your room number is [Full number.]

Now. I will admit that it's been several years since I've worked in hospitality. But I distinctly recall the core tenets of my training. The big one is, of course, *never say a room number out loud.* Even if you think the lobby is empty. Even if they ask. You never do that.

I think I stared at her, baffled, for a bit before finally retreating to get some sleep. My partner, who also worked at the same hotel as me (housekeeping, never front desk) waited until we got into the elevator to turn to me and say "did she just say the number out loud." I just had to nod and sigh.

The good news is that they were able to accommodate us in the room for our second night. The view from our upgrade was beautiful and our trip was otherwise wonderful. The bad news was that there were only two outlets in the room, and neither of them were on my side of the bed but. What can you do.

Phone call at 3:30 AM: “Do you have gaming machines?”

Me: “Like video games?” Because my first thought was arcade games even though hotels probably haven’t had those in 20 years lol.

Them: “No, like slot machines.”

Me: “No “

Them: “Well, do you know of anywhere that does?”

I proceed to tell them a couple places because for some reason laundromats in my area have slot machines as well as the bowling alley. They ask if they’re open and I say no, not until later in the morning.

To this day, I’m baffled about why they needed to gamble so bad at 3:30 in the morning . We’re a fairly sleepy Midwestern town so I don’t know what they were expecting lol.

updated

So, I've been dealing with a ridiculous issue at work. I work nights at a hotel, and in the mornings I've always been responsible for a portion of breakfast. Historically I've always done the stuff that needed cooked in the oven, and put out some of the dry staples. The breakfast attendant would come about 30 minutes before breakfast was due to start, and she would do the portion that needed microwaved and also put out the finishing touch stuff, silverware, serving utensils, bowls and plates. So honestly we shared the actual labor pretty evenly, with the parts she got being the parts I found annoying and difficult. Mostly the breakfast crew has had a limited English vocabulary, but I've always really tried to use translate apps and all that to talk to them anyway. So mostly I don't think they have had an issue with this, but they usually don't try to reach out in return so maybe they all hate me and I'm just deluding myself! But that's not the issue lol

So a few weeks ago they started saying that we should transition to cooking everything in the microwave, to not using the big oven. With the claim that it would be quicker and more efficient and save money. (Try cooking 80 sausage links in a microwave, when the instructions call for no more than 10 in there at a time, and you can't fit more than that anyway, not to mention the egg patties that are already half plastic, getting turned into rubber...) I of course disagreed and told them that from the beginning, I am very against cooking meat in a microwave. The sausage may technically be fully cooked but it's not cooked by any standard you'd apply. And the bacon they've been using lately is a complete disgrace, and I don't even like bacon! But the now Former General Manager (FGM for short) said she would have it all written out and it would be super easy and blah blah. I asked her to make sure she wrote down what I was supposed to do and what the BA were supposed to do, so I wasn't leaving them in the lurch. And she nodded and said she'd write up a whole thing... One week later I arrived to this poster In my inbox and on the door. The next day FGM... Quit. So I said okay obviously this no longer applies, and kept doing breakfast as usual. Except... Apparently NGM (New General Manager) decided this was a great idea, and the Owner was convinced this was going to save money. So ... BA stopped showing up until breakfast was due to start. And I'm floundering trying to get everything done, even the stuff I don't know how to do like microwave eggs and oatmeal. The only part I was comfortable with was the meat I had cooking in the oven. That I was good with. So this goes on for a week or so, me doing whatever I can to get most of the breakfast stuff done before the BA arrive, and still using the oven for the meat. I understood that they had suggested we use the microwave for it. But I didn't think that meant I couldn't do it in the oven still. No one had talked to me, or complained about the situation or asked me to stop using the oven. Until today, when we all get a group text, from NGM, with Owner in chat, saying that The Oven was off limits and that Night Audit (they said Night Audit, but since they were just meaning me... It was pretty passive aggressive to do this as a group text that's solely about my actions?) and I said I didn't understand the purpose of the rule, and that if I wasn't allowed to cook in the oven than the BA was going to need to show up early to help since I wasn't physically or morally (not literally,but I basically said I was constitutionally unable) to cook sausage in a microwave. And they just gave me a bunch of BS about how it would save money and time and that that's the "brand standard" which was FGMs favorite phrase, but it just means "Bare Minimum We must comply with" it doesn't mean we have to do it that way. And I was trying to keep from throwing a fit like a kid and quitting my job over a microwave. And I managed pretty well. But I just got into work a bit ago and I see these .... None of these are more than 10 feet apart. The first two are actually facing each other about 6 feet apart, and the next is on the door as you turn the corner from them ... And the next is taped to my computer monitor.

I know this was a lot but I needed to vent. Do you think I can rip these down? Should I quit? I'm just not gonna make breakfast tomorrow, I'll take the "right up", but this is petty and directed at me in particular, without anyone speaking to me about the issue. These are in the employee kitchen, the place where you have to be to clock in. So these are for everyone to see, but specifically calling me out. I'm just so insane right now. Any advice, empathy, personal experience similar? (Images will be attached or described if post is approved)

**Update! So I totally got fired for telling my boss I thought the signs were rude and that it was clearly a sign she was annoyed with me. But that we were both adults that could be annoyed with each other and move on. I sent this to her as a text, because we've always texted, but she apparently decided that I was making the situation personal, and said I had been gossiping and wouldn't follow rules or answer the phone (none of that is true other than maybe the gossiping, but that's only if you count bitching about this situation and real life stuff that involves me as bitching)

NA here. We often get calls from Xpeeedeea asking to reconfirm reservations and give them the internal reservation number. They call from random locations, e.g. USA, India, UK, Sweden, etc. I find it annoying because to me it's hard to understand people's voices on the phone and some of them speak bad English (although I know mine is not perfect tho because it isn't my main language).

These guys ALWAYS ask for the staff's name and position and the funny part is that they don't give you theirs. It enfuriates me because I really dislike saying my name to random people over the phone. I was using the strategy of giving fake ones but I decided to go all in by saying "I refuse to give you my name, privacy laws protect me, have a good night sir" and hung up while he was about to ask my position lol.

Actually I have no idea if such laws exist here (I'm in EU) but I was waiting for the opportunity to troll them like that. I also stopped using my name tag by using the excuse of "safety in case any nightwalker weirdos look for me on social media and stalk me", it worked lol.

Am I the only one that hates giving their name to random people you have no idea who they are?

Hi I'm night shift audit at an hotel and I started my shift Thursday. I know the weekend is not over yet but I wanted to share what happen this nights.

Please note, the door is magnetically locked from 10pm when I started my shift to around 7 am.

Thursday night:

We have a restaurant next to the hotel and some people privatized the whole restaurant and have a good party and it finish around midnight . So people at the hotel start complaining about the noise and I said I will go ask them . First time at 10:30 pm and the second at 11h30. 4 phone calls so I take it seriously, the restaurant was really cool and nice and they too wanted to go home.

One of our client came to me asking to swipe room I said no because the party finish at midnight and if I make her go to the room (street side) she will hear drunk people all night. My manager didn't blame me for saying no.

Friday night:

It was calm during 10pm to 4 am, I folded the maid's cleaning towel, preparing to go to the other side of the street (it's a narrow like 2 meter wide) and before opening the door. One homeless or crackhead don't know don't care. Got my attention by calling me through the door. He asked for deink etc and I said no because if I say yes he will come every day. He leave or so I thought because my gut tells me he near, I make sure the path was clear and I go quickly put the towels down and I go back and I heared he's voice. I run in quickly because I didn't know if he's armed and I have so much bad experience against this people that I prefer leaving.

Same night around 6:30 am, a couple open the door I was like hello and I didn't pay attention because I thought they were in the hotel. Boy I was wrong, the door didn't locked correctly and they open it. They ask for a room for "sleeping" the guy try this trick but I knew why they're here. I said we are full (false but we don't sell room at 6:30). " You don't have room for couple hour". No we're full dumbass. They leave but the door locked in and they feel dumb no being able to open it if you don't press the button next to it.

Sorry if their any typo, I'm French so English is not my first language.

TLDR: some people are dumbass.