/r/googleplay

Photograph via snooOG

Welcome to the unofficial subreddit for Google Play! Here you can discuss features and products of the Google Play Store.

Welcome to the unofficial reddit home of Google Play! Here you can discuss features and products of the Google Play Store, report issues you're having, and help out others with support questions.


Official Links


Support & Troubleshooting


Related Subreddits

/r/googleplay

13,348 Subscribers

1

"Check your connection, you can install the game when you're back online"

I cant install games on google play games beta even though i have internet connection, anyone have a fix?

1 Comment
2024/11/01
06:36 UTC

2

No more points available for install games for day.

Recently for the past 2 weeks, I noticed that there are no longer weekly 'install for a day' games, which usually give 5 points. Has anybody noticed the same?

3 Comments
2024/11/01
03:49 UTC

2

There are no points available for new discoveries all of a sudden

My account is gold.

The "Get Points For New Discoveries" option for downloading games to earn points has disappeared. It has been gone for 2 weeks now. This seems very unusual, since this is the first time I have experienced this and there seems to be a continuing pattern of it not appearing.

Is this an error and is there anything I can do about it?

5 Comments
2024/11/01
00:25 UTC

2

Can't change Play Store country, help!

Basically what it says on the title: I lived in Germany for a year and a half, had to switch my Play store to Germany so I could download some region-locked apps, returned back to Colombia for a year and it's been impossible to change back this fucking stupid setting so I cannot join a family group for YouTube Premium. I did visit Germany again for two months this year, but I just can't believe how moronic it is to just lock me in a country just because I logged in with an IP there.

I know it's under Settings>Account and device preferences>Country and profiles but it only shows me "Germany" with a check mark and I can't interact with ANYTHING there. I can't tap anything, there's no option to change, absolutely nothing. I haven't found anything useful elsewhere online, I tried adding a new Colombian payment method to my Play store account and it still doesn't allow me to change anything.

I'm absolutely frustrated with this, it's a pain in the ass dealing with Google everytime, but there's no way in hell I'll go IOS. Please, any suggestion is greatly appreciated!

1 Comment
2024/10/31
23:32 UTC

1

My new app is not showing on the store after 1+ week

I don't know what to think.

I have been working on my app, a port of a pc game I released 2 years ago, for more than 6 months. I was really excited when I finally released on the Google Play Store, but more than a week after its release, the game is still not showing on it. When searching the game's name "The Whispering Valley", the game isn't showing in the results. Only way it works is by putting the quotation marks.

This bug, or limitation or feature, really killed my release week. People have been writing me telling they can't find my game on the store. It destroyed any chance of word-to-mouth. 3 times per day I check if the game shows in the results. Nothing. 4 days ago, surprise, it showed, but disappeared an hour after.

What should I do?

1 Comment
2024/10/31
18:49 UTC

3

Apps not updating / installing

Looking for help to fix an issue. My playstore is not updating my apps anymore and i am not able to install new ones. I always get an error "X can't be installed. Try again. Those steps could help"

Sadly non of the givin steps helped me.

Phone:
Samsung Galaxy S22, Android 14

What i have done so far:

  • Delete playstore cache and data
  • remove Google Accounts and add them again
  • deinstall Google playstore Updates
  • Check my time / time zone
  • freed up more storage
  • restart phone
  • change Google Accounts
  • Check for System Updates

Anyone got another tip i can try?

4 Comments
2024/10/31
13:13 UTC

2

My google play card that a bought awhile ago won’t work due to the system worried about fraud, however I showed the receipt and which store where it was bought from and the city where it is purchased. The receipt even showed the date. Can I get help?

2 Comments
2024/10/31
12:16 UTC

1

VICE ONLINE

Body

1 Comment
2024/10/31
07:36 UTC

1

Send help!!!

Please help! I had a free trial subscription on LinkedIn, then I wasn't able to cancel it before the due. I thought okay lang kase wala namang laman gcash ko but then it was charged to my back up payment method which is my boyfriend's gcash. Unfortunately, may laman kase yung gcash niya so nabawasan talaga. Nagsubmit na ko ng request for refund. Will I be able to get a refund po ba? Huhuhu. Ang mahal pa naman kainis.

1 Comment
2024/10/31
07:27 UTC

1

What should I do ?

Hi, sorry I don't speak English very well but I have a problem : I had a subscription but my card was expired -> so I changed my card and I paid my subscription -> but now google play want me to do that : "Log in to Mangacollec within three days of purchase to avoid subscription cancellation" BUT I go to the app, I have logout then login, I login on the website too bit it doesn't work and every 3 hours I have an email, a Google play notification AND a notification from the app to tell me that : "Log in to Mangacollec within three days of purchase to avoid subscription cancellation"

What should I do please ?

1 Comment
2024/10/30
22:34 UTC

2

Money stuck on google play balance

I was trying to use my google play balance in an in game app purchase..its showing these error.. i trid contacting them through support (call) and then they emailed me back with a response "we cant help u" saying my account had inconsistensies , like how is this possible ? its my main email ..i always used to purchase everything from this email... The amount is huge..7100 indian currency.. What am i supposed to do now ? like seriously can't digest the fact ..google gonna stole my money like this ?

12 Comments
2024/10/30
22:07 UTC

5

Google play gift card

Hey, I bought this gift card to my Turkish account however I couldn't use it so here it is if anyone wants it. 70KJPAE2VVA9VAG5 I hope you enjoy it !

6 Comments
2024/10/30
21:45 UTC

1

Android Apps Not Auto-Updating When Auto Update Setting Toggled On

Hello, I have an Android Samsung Galaxy S21 Ultra and my Auto Updates are toggled to On Over Any Network in Google Play Store Settings.

I continue do have apps continuously go buggy only to find there is a pending update that I need to initiate manually because auto update is failing.

Really appreciate any input or advice. Thanks in advance for any help.

1 Comment
2024/10/30
17:42 UTC

1

Google Play Licensing issue

Someone please help me I've been stuck here reinstalling for the past 3 hours and nothing else works either😭

1 Comment
2024/10/30
17:23 UTC

1

Is the play store gift card "we need more information" issue, gift card number related or account related?

As I had purchased two cards that were meant as gifts which are seemingly nonredeemable by two different people on two different devices due to the request for more information I am wondering if anyone actually knows if this is a gift card number issue or are Google not redeeming the amounts due to settings or lack of information within the Google account itself, both devices are based in the same country as the cards were purchased and using mobile data not Wifi?.

I have seen both cards are showing the correct value after the card number is put into the required field, so the system knows there is a value linked to the card number, yet it seems the issue arises when you try to redeem to the account?.

One of these accounts has had a play store card redeemed previously, all be it around a year ago.

How can so many people have this issue, have there been any official guidance from Google regarding the matter?.

My partners uses multiple Apple gifts cards each year for apps and subscriptions with zero issues, I cannot see why it is such as issue on the Play store?.

1 Comment
2024/10/30
15:39 UTC

2

Google Play help

I just got a google play gift card for my birthday, and I’m an Apple user. No clue how or what I can use this gift card on. Tips please

3 Comments
2024/10/30
15:28 UTC

1

Purchase Help

How do i change my payment id (Billing Id) that are both connected to the same account on andriod? I have 15 dollars on my google ads but it is connected to a seperate ID on the same account. If you have a solution please help 😭

1 Comment
2024/10/30
13:57 UTC

1

Delete apps to make space

OK, every frikkin time I need to update a big app, play store tells me to delete apps to make space - like get with the times - I go to another app to delete cache and unused files - another 2gb of space is free and play store downloads the 20mb update file fine.

Give me an option to delete cache in the play store

1 Comment
2024/10/30
07:55 UTC

1

Not able to download or update any app. Help!

I have been trying to install new app and update the old ones but getting below error. Can any one help?

Note: I have tried below steps already already.

  • reinstall google play
  • switch off/on my phone
  • updated my settings to Mobile data
  • system is up to date
2 Comments
2024/10/30
05:36 UTC

1

Paypal method not selecting card

I use paypal for all my online shopping. I selected Paypal as my pay method and selecct one of my cards to make the transaction but it keeps bringing me back to the card selection instead of processing it. All of my bank cards are in order and none of them are expired. So I'm not sure what's going on.

1 Comment
2024/10/29
23:59 UTC

1

Google Play only has mobile Internet as a connection option for some reason, not WiFi. Help?

This way I can't download/update apps via WiFi, only via mobile internet, which will be heavy on my data plan. Does anyone know what could've happened to cause this and how to solve this?

1 Comment
2024/10/29
23:48 UTC

2

"Something went wrong" Any solution?

Every time I try to open any app I get this message, any solution without enabling the Google Play Store app? I have disabled Google Play Store because I don't update my apps too often. Also, it is supposed to be the user who decides when to update their apps, not Google or the developers.

2 Comments
2024/10/29
22:48 UTC

2

(BETA) Any way to download it on Snapdragon X elite?

I recently got the galaxy book 4 edge and was hoping to play some of my mobile games on it, but every time I try to install the google play games beta it says "Could not install" It usually gives the error code "NUFFFFD8EC", searching online has given me a couple results for the code but none of them worked and I'm lost at what to do. Any help is appreciated.

1 Comment
2024/10/29
20:50 UTC

1

Google play credits

Anyone willing to swap credits for cash or help me spend my credits in app, I recently bought Google play credits worth $15 but I quickly found out that I need to be in the US to spend them. And I don't want to waste $15

10 Comments
2024/10/29
17:04 UTC

1

What even is this?

I just went into Google play store and this came up. I had to input my password for this. Couldn't find away around it. Please note that I have not bought anything on Google play since years ago and why did I receive this anyway?

1 Comment
2024/10/29
14:55 UTC

1

How to redeem google opinion rewards?

I have money earned and when I go to the Play Store to buy an app or purchase inside an app the payment card doesn't offer an option to use the rewards money like it shows on my friend's phone.

3 Comments
2024/10/29
12:54 UTC

0

Selling Gift cards from Google play

got a gift card for play store from a friend But I'd rather have the But I'd rather have cash or digital income so I'm willing to sell them it's 60$ gift card anyone interested hit me up

4 Comments
2024/10/29
12:32 UTC

2

59$ Wasted

I purchased a redeem code from an online payment app . I redeemed the code and it is displaying an error saying “We need more info to you redeem code” . I purchased it months ago and i am so confused on what to do . I tried many things to solve this . Physical gift cards are very popular therefore my problem is a bit rare . If anyone has any suggestions on how to fix this then please go ahead .

6 Comments
2024/10/29
11:15 UTC

2

Does anyone else get this? It doesn't load on wifi or data. I have plenty of storage, my OS is up to date, and I have strong network connections

6 Comments
2024/10/29
05:34 UTC

Back To Top