/r/dexcom

Photograph via snooOG

We're an unofficial subreddit about everything Dexcom. Come here to troubleshoot problems with your CGM, seek advice and comfort from fellow diabetics, or ask any general questions regarding diabetes.


About

This is an unofficial subreddit about everything Dexcom.

We're here to help you troubleshoot your CGM, share your experiences, ask questions related to Dexcom products, share Dexcom news, brag, commiserate, and vent. General questions about diabetes belong on either r/diabetes, r/diabetes_t1, or r/diabetes_t2.


FAQ

Rules


Dexcom Links & Numbers

Home Page
System Status
Healthcare Providers
Customer Support
Patient Support Request
Availability Chart
Device Compatibility
COVID19 Updates
Replace Faulty Sensor
Customer Service: (877) 339-2664
Technical Support: (844) 607-8398


Adhesive Issues

FDA Adhesive Complaint Form
MHRA Adhesive Complaint Form
BfArM Adhesive Complaints
Photos of Adhesive Burns


Recommended Apps

Sugarmate
XDrip+
Nightscout
BYOD


Verified Developers

u/shabado8 - BYOD for Android
u/sugarmate-app - Sugarmate for iOS


Other Resources

Insulin For Life
Diabetes Etiquette for Non-Diabetics


Related Subreddits

r/diabetes
r/diabetes_t1
r/diabetes_t2
r/TandemDiabetes
r/Omnipod
r/GestationalDiabetes

/r/dexcom

34,652 Subscribers

1

Dexcom thigh slower and sensitive?

For those that wear on thigh do you notice the lag is higher compared to other spots?

Do you also notice it being super sensitive if you walked quicker than normal or moved from the couch to a walking position with a big drop that goes back after a few readings?

2 Comments
2024/12/22
13:18 UTC

0

Expired Dexcom Sensors

I’ve had quite a few sensors not pair and I think it’s because they are expired. Will Dexcom replace expired G7 sensors? Dexcom replaced one no questions asked…. Sensors don’t seem to be working even a little past the date. G6 didn’t seem to have any limitations. Any suggestions on what to do. I have 24 expired G7 sensors :(.

6 Comments
2024/12/22
05:43 UTC

1

Edgepark Billing Scam?

Hi all,

So I just got an email from "Edgepark" implying that I owe them around 480-something bucks. Considering I had a supply order a month ago that my insurance normally covers, I wasn't sure if this was them doing their scummy bs or not.

Coincidentally, the Edgepark website is down for maintenance at the moment. I'm inclined to think some rat-fink is taking advantage of the opportunity, hoping I'll crack under the sense of urgency.

The email that sent the message is email@hc.flywire.com, which is a legitimate payment processing service, though I'm sure anyone could sign up for it and pose as Edgepark.

I havent sent any money or anything, don't worry. I just want to know if anyone else got a similar email so I can figure out if it's a scam or not.

2 Comments
2024/12/22
05:43 UTC

0

For those on G7: forearm site question

When I was on G6 my top forearm was my favorite site!!

But now I’m scared to try it with the G7 because of the applicator that you have to push the “clear” part down and then click button- does that mean it injects deeper?? It feels like that to me

I’m trying a thigh site for the first time on the part I have the most fat, it hurt at first and now it burns (I haven’t experienced that yet) but my hopes are decreasing by the minute for any new sites

So people on G7: have you tried forearm? If so, how did it go?? I don’t wanna hit my bone somehow 🥲😅

Thank you in advance!

2 Comments
2024/12/22
02:38 UTC

0

Can a fever send Dexcom on the fritz?

I’ve had a fever between 99.6-101.1 for a whole day now. My day 8 sensor that has been working PERFECT from day one, just suddenly decided to scream 40. I just decided to change it because I I don’t wanna deal with it, but now I’m wondering coincidental?

I don’t think it was the Tylenol because I take that for migraines and it never affects it

4 Comments
2024/12/21
23:27 UTC

0

Are there fuzz-proof Dexcom G7 overpatches out there?

Anyone know of any good overpatches that help avoid collecting the fuzz from clothing, or is it just one of those "it is what it is" ordeals? I wear hoodies a lot, and the overpatches that come with the Dexcom G7 easily pick up the fuzz and they just look nasty after a few days. I just thought maybe I could swap out the overpatch halfway through its life and clean the area up. Or just use a larger third party overpatch on top of the first party overpatch. Either/or.

3 Comments
2024/12/21
22:39 UTC

0

Will it be a problem if i go to sleep after i started the sensor and it is in warmup?

I may roll over on my arm and maybe disconnect it

Or any other problem that im not thinking about?

6 Comments
2024/12/21
21:45 UTC

0

Newbie with questions

I wasn’t able to find my answer so apologies if it’s posted somewhere already. My daughter just started using the g7 which is paired currently with the app on my phone. If she wears an Apple Watch to school so it stays connected will that data still be sent to the app on my phone when I’m not with her? Or should she be using the g7 receiver and setting me as someone with shared access?

4 Comments
2024/12/21
19:41 UTC

1

Reverting Revision, G7, Malaysia vs US

I have heard about some concerns having been reported by some users, about the Malaysia-manufactured G7's. I indeed received the 3-month supply from Express Scripts yesterday, all of which are manufactured in Malaysia.

I cannot imagine how the ones manufactured in the same month (2 months ago) have different revisions of so big a gap (underlined LBL Rev 011 vs Rev 006). I always thought it would be business practice to manufacture the latest revision in all factories once the new revision is approved for a public release. This possibly means that there might be many different revisions manufactured in the same month, from Rev 006 to REV 011. Also, different marking for "REV" and "Rev" bothers me. As a long-time product QA pro, this leads me to think their Production management might have unknown/hidden loophole.

As far as I remember, if Malaysia-manufactured Rev 006 is the same as US-manufactured REV 006 (which was possibly more than 6 months ago), it would be more prone to have some chronic problems (BT related signal loss, weaker adhesive, etc.). Rev 006 to REV 011 to me is a huge chasm in product advancement, let alone the fact the two revisions are from the SAME month. It is like I see Samsung sells S10 series to S24 series concurrently. Just wanted to point it out because it seems SO NOT reasonable, specially in this world of technology moving light speed.

https://preview.redd.it/2shdvpllu88e1.jpg?width=2758&format=pjpg&auto=webp&s=0efd27b6a21e6776b54d5b4e732d5dbed32bc036

0 Comments
2024/12/21
18:38 UTC

5

Force Android Notifications

My daughter is 14 months old and was diagnosed T1 three months ago. I have been mucking with the Android notification settings these last few months for the Dexcom Follow app but I cannot get these notifications to go off with volume consistently. This means I don't trust them I find myself waking up a dozen times throughout the night to check her blood sugar.

What I want is for the low notifications to always always always come through at volume. If I am dead ass asleep, I want it to make enough noise to raise the dead (namely, me).

I have set it to go through Do Not Disturb (and honestly just usually turn DnD off these days due to paranoia), and I always go to sleep with my phone on loud with the volume turned up but sometimes the alarm sound still doesn't go off. The notification goes through, but that doesn't help since I'm asleep and not looking at my phone.

The alarm on my daughter's phone always goes off and it's loud, but she sleeps two rooms away and it's not always enough.

She's only 14 months old and weighs less than 30lb, so her highs and lows can swing pretty substantially.

Is there some kind of guide to set the low alarm to blast past all Android system settings and just rock my entire world? Maybe the world of my neighbors, too?

7 Comments
2024/12/21
18:07 UTC

0

G7 Failed Insertions

I have had 3 sensors in a row fail to pair and instructed to change the sensor. I thought I was going crazy! Reviewed instructions and online videos and YouTube videos and couldn't find this issue. When I removed the recently inserted device, there was no sensor attached. 3 times in a row! I looked at the insertion device and didn't see the sensor hanging around. I plan to take apart the device to further investigate. Anyone else have this issue? Trying to figure out if this is a manufacturing issue, device malfunction or user error. I have been using G7 for months. I plan to call Dexcom on Monday.

10 Comments
2024/12/21
17:59 UTC

0

G7 frequently losing connection

Has anyone else had the issue with the new G7s losing connection, at first occasionally, but then becomes frequenty as the sensor gets closer to expiration? I feel like this happened with my G6s when I FIRST started using them but then the issue resolved itself. At the time I assumed it was because I was thinner because I know that can be an issue, but I'm not sure why it'd be happening again now? While I haven't been using G7s for long (this is my fourth one) but every single one has lost connection for hours at a time as it gets closer to the expiration, and then fails before it expires. I've been putting them on the back of my arms since my pump rotates between my legs, abdomen, and back, but do you think the site is the problem?

1 Comment
2024/12/21
17:49 UTC

0

Sensor change right at mealtime

Having sensor issues on current sensor and need to replace it. Ate an hr and a half ago. Has anyone had issues with inaccurate readings when doing this? Should we wait to change sensor instead. We have been having issues of sensor reading 3 points higher and lower on last 2 sensors so nervous about changing at this time. Thanks in advance.

7 Comments
2024/12/21
15:37 UTC

2

Sugarmate Insights Glitch

I’m using the 16 Pro 18.2. Sugarmate 3.0.2. The blocks I organized under Insights keep loosing the time value I chose. Set for 24 hours and some time later it will be set for a random value.

I leave the app running. I rarely close it at all. When I bring it up the Insights blocks don’t display the data. Sometimes one or two are blank, sometimes many or all.

It looks like they changed the range default. Used to be 140 and as of this morning it is 180. I reset it but find it strange that it was changed without notice. It threw off what little data I could view because it was not what I expected and the values are different.

So sad. I preferred it over Dexcom but I’m loosing trust.

3 Comments
2024/12/21
12:47 UTC

0

Sensor reading intervals

Using G6. The intervals between readings are supposed to be 5 minutes long, but I notice that the exact time at which the reading updates slightly drifts back over time (e.g one day it will read at 2:07, a month later at 2:08).

Is there any way to control this/make it more consistent? Would be easier if I knew exactly when the reading would appear, such as at 2:07 on the dot. Also, does this vary at all between G6 and G7?

5 Comments
2024/12/21
07:38 UTC

0

Can an area of your body be bad re readings?

I've had the nightmare of my life the past two days with G7s. I usually am their biggest fan, but I'm finding I'm getting wild variance. The last one had me dropping like crazy when I wasn't low, affecting my tandem pump but was a week old, so I decided to switch it for a new one yesterday. This new one ( maybe 2 inches from the old spot I took off for inaccuracy ) is even worse - it keeps saying im 3 number points higher (ie: I'm 13.6 on a meter but 17.0 on my dexcom) which is causing my tandem pump to give insulin, and me chasing incoming lows with more food. I'm exhausted of playing this game now and it's been a solid 24 hours or more since insertion, so it should not be this bad..

Is it possible my left arm is just a bad spot right now? or is it just two bad sensors back to back?

8 Comments
2024/12/21
03:42 UTC

0

Dexcom G7 and Omnipod 5 I'm using the galaxy flip3 phone with my G7. I was just put on the Omnipod5, and it will not sync with the phone, so I have to carry both the phone and controller. Anybody else have this problem? Can keep buying phones because they dont update their phone to work with both

1 Comment
2024/12/20
22:06 UTC

0

Dexcom share issue

I have been having issues with Dexcom share working. I have been playing around with the toggles and turned off sharing and now every time I try to turn sharing back on it says “server error” any ideas? I did have the G7 app because I tried it and switched back to G6 but I have since deleted it. Thanks!

7 Comments
2024/12/20
21:27 UTC

0

Calibration

Hello, everyone. New to the G7 after switching from the Libre Freestyle 3+ due to shortages. I'm a bit lukewarm about the G7, but it seems okay so far.

Is the calibration temporary, and what does the sensor do with the number that you input?

Does it average that into the readings going forward, create an offset of some kind, etc.?

2 Comments
2024/12/20
19:25 UTC

0

Dexcom g7 applicator won’t depress

I’m having problems pressing the trigger button and I couldn’t use the one and another one was extreme difficult. I haven’t called Dexcom yet. Is anyone else having this problem?

7 Comments
2024/12/20
18:36 UTC

1

G7/tech support form online

Does the form not work for the G7? Every single time I try it says "An error has occurred, please call." And I have to spend 20 mins on the phone or chat to answer the same questions that take me 5 minute in the form. All of the info is correct, so I don't understand why I always get the error. Does that happen to everyone? We've been lucky, our son just changed to G7 in Sept and we've only had to report 2 sensors, but the fact it takes 20 minutes every time is really annoying especially since they've both been in the last week. If they don't want people to use the form for G7 right now, they should just make it clear not to bother trying and take the G7 data off the form for now.

1 Comment
2024/12/20
15:29 UTC

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