/r/ModSupport

Photograph via snooOG

An official admin-moderated community to provide a space for moderators to discuss mod related topics. Please check out our pinned posts for more details!

Welcome to /r/ModSupport

  • Are you new to r/modsupport? Please check out our pinned post to see how you can receive support

  • Reporting a rule violation or filing a ban appeal? Use the most appropriate report form

  • Reporting a Moderator Code of Conduct violation or appealing a Moderator Code of Conduct action? Submit a report here

  • Need to report a bug? Please go to r/bugs

  • Reddit For Community to help educate and inspire mods

  • Mod Help Center - Searchable knowledge base for mod tips and tool guides

  • Need a subreddit audit or want community analytics? Check out ModSupportBot

  • Have a huge influx of traffic and need backup? Check out the Moderator Reserves

subreddit guidelines

  1. No posts appealing admin actions. If you want to appeal an admin action, please use the appropriate report form. More details about this in our pinned post

  2. No calling out other users or subreddits. Posts or comments calling out other users or subreddits may be removed. If you need to discuss something sensitive in nature about another user or community, please send a modmail to /r/ModSupport

  3. No insults or uncivil behavior. Please keep posts and comments free of personal attacks, insults, or other uncivil behavior

  4. No off-topic posts. Please keep posts on the topic of moderation on reddit

International Communities

/r/ModSupport

109,233 Subscribers

2

Can't reach and see posts in my community

I've had my community r/NRP_token for almost a week now. Yesterday, I told a lot of friends and acquaintances about it and promoted it. Overnight, many people joined, and it kept growing. This morning, I noticed that no one can access the community anymore, and I can no longer see any posts in it. I received a notification saying I have 50 members, but the community still shows only 45 members. For some reason, everything has stalled, and nothing can be done anymore. Nothing bad was done—no spam, no insults... Can someone please help us get our community r/NRP_token back to working?

We'd really appreciate it 😊

5 Comments
2025/02/02
08:36 UTC

1

Ghosts

I have a few members that I can’t see their profile. Some have been approved several times. But they can’t post and I can’t find them when I search for them. But I can chat on modmail.

4 Comments
2025/02/02
06:32 UTC

1

Auto filtered posts in my sub

My sub occasionally removes a post (I guess its assuming spam?) as soon as they're posted. I'm looking through the rules but I cannot seem to find a place to stop that from happening.

I want all posts to go through, nothing filtered. I would rather manually remove posts than have to manually approve posts. What could be causing this to happen, and how do I stop it?

My moderation log says the mod is "reddit" and "(Reputation Filter: May be from a spammer or someone likely to break rules)"

Is there a way to disable this behavior?

4 Comments
2025/02/02
05:15 UTC

16

New mod seeking app support

I was promoted to mod in r/Arkansas about a week ago. Since then, I have been unable to access that page except for the mod queue. This means I can't keep an eye on comments and the like. When I try to load the page, it just spins and spins until it eventually says "sorry, we had some trouble getting to Reddit." I have no issues accessing reddits that I am not a mod in. Any advice here?

7 Comments
2025/02/02
00:35 UTC

16

Unreviewed content

Hey was trying to access r/AcuityAdds in a desktop view on my browser without logging In so I could view the header picture but I get a message that comes up to go back to home or open in app . How do I get my community reviewed to make this go away. Ty

5 Comments
2025/02/01
23:55 UTC

2

How do I show people as mods in chat

4 Comments
2025/02/01
21:45 UTC

3

Change to the modqueue?

Has there been a change to the modqueue? It's either that or I'm going nuts. I feel sure the far left panel used to include which sub each post was in, in the combined queue, and it doesn't now. This is making quick decisions where the title or preview of a post is clearly rule breaking that little more work.

4 Comments
2025/02/01
19:36 UTC

3

Removal reasons macros - bugs/feedback

Hi, I have some feedback on reddit native removal reasons:

  • Bug: if I remove everything in "Message", or everything except another macro, I cannot add a macro (the menu shows up, but clicking it does not show options)
  • Bug-ish: if I have only a macro in "Message", the macro does not resolve/expand, it just shows {...}
  • Feedback: can you add a macro for placeholder? So I can go {removal_reason_prefix}\n{linked_community_rule}\n{removal_reason_suffix} or something
  • Feedback: can you add a way to generate removal reasons for all rules with a certain template? Or a "Generic Removal Reason" which is ONE removal reason that behind-the-scenes expands to all rules when actually applying a removal reason? (so there is 1 actual removal reason shown in saved responses)
  • Feedback: can you add reddit-wide rules to the available linked Rules (and support macros)?

I have a video for the bugs but can't put it in this post. If it'll be helpful, let me know how I can provide that

And I can't flair this post

1 Comment
2025/02/01
18:48 UTC

1

Is there a place for feedback on the new mod queue?

Overall, I think this latest queue is the best one we've had, and it's clear you're trying to make mod lives easier with meaningful features and using existing tools (eg, 2018 reddit's queue, toolbox, etc) to take the best from everything. So thank you, I appreciate this

Looking to give some feedback for further improvement:

  • Could it be more clear in the queue what subreddit an item is for? Maybe the top part could be: subreddit-username-time-votes? The app shows it, but desktop doesn't
  • Could it be configurable whether "add removal reason" auto-pops up after removing something, like toolbox does? I think the default behavior for mods should be to leave a removal reason - it should be exceptional for someone to remove something without telling the user why
  • It seems some updates are a bit slow on desktop - for example submitting a removal reason takes a good part of a second to close - any way to make that UX a bit nicer? (even if failures pop up after the menu is closed)
  • Any chance the split screen behaviour could be more configurable on desktop? Maybe open to the default and then allow the user to drag one section skinnier (and I love the ability to scroll horizontally when reviewing chains!)

Also how come I can't see flair options for this post? I just see "Add tags"

2 Comments
2025/02/01
18:19 UTC

29

Reddit is refusing to change our sub from public to restricted. We have sent a request and it was denied. What should we do?

42 Comments
2025/02/01
16:46 UTC

0

How do I become the moderator of a dead subreddit?

I found r/Minecraftcountries yesterday, saw it had no members or mods, and wondered if it is possible for me to become a mod for it.

15 Comments
2025/02/01
15:17 UTC

3

"Top Members" link appeared and "See More" (and access to the sidebar info) on the app has disappeared

Apologies if I am late to noticing this, but there is no longer a "See More" link atop r/nfl and instead is a "Top Members". It's a leaderboard of top posters and commenters.

Whereas on the other sub I mod, r/Games, it still has the "See More" link. Is this a setting I am missing? If so, where is it?

9 Comments
2025/02/01
14:42 UTC

1

How do i change my subreddits description

5 Comments
2025/02/01
14:32 UTC

21

Has there been any changes in community updates notifications?

I clearly remember turning off all types of notifications apart from post/comment replies and tags.

However, this past week I am getting notification updates about any new posts made in subs I'm part of, and subs I have just browsed too.

Am I missing something here about any new announcements or changes done to ramp up these engagement on the site?

I have got to disable updates from every single community now individually, as and when they are popping up.

9 Comments
2025/02/01
13:07 UTC

0

Reorder mods

Hello, I am unable to reorder mods in r/QuantumLeap. The other two mods listed are inactive and can be removed. Thanks for any help!

2 Comments
2025/02/01
11:49 UTC

0

I need help

I need mods for my sub Reddit. We are the UTUBE streets on YouTube. or even pointers I need help taking a couple things off the interface hit me 🔌

2 Comments
2025/02/01
07:43 UTC

2

Bug: "See more" link us missing [Android app]

Guys, from the app, r/ModSupport has no "See more" link in the Category line, so no link to the sidebar or wiki.

4 Comments
2025/02/01
04:56 UTC

2

My subreddit is no longer visible despite me still being a top moderator?

8 Comments
2025/01/31
23:54 UTC

0

Can't find r/NormansWorld

I'm the owner of r/NormansWorld. I can't find it after coming back from a temporary ban.

9 Comments
2025/01/31
23:35 UTC

20

Super Frustrating!! a rule for one site!

so for weeks now this stupid bitbetwin.cc site has been paying their players to post on reddit about the stupid site. it's gotten so bad I had to and am still adding to... a automoderator rule via regex .. and now a automation with each letter that could be used by emoji... so sad.

is there anything we can do besides banning these scums? like any where I can report them to admins and i not get a message back saying they're not breaking rules or w/e..

18 Comments
2025/01/31
18:14 UTC

19

If I send a sub invite to someone and it gives the “sorry, try again later” error, does this mean they’re already member of the sub (or perhaps just that they’ve already received an invite)?

I’ve been sending out invites to a new sub along with the main mod. Our sub is a branch off of another sub so it’s likely the main mod and I have been inviting some of the same people

Someone wouldn’t be able to receive an invite to the same community twice right? I assume when it throws an error it means they’re already joined or they’ve already been invited. Is this accurate?

I don’t try again later because I assume they’ve already joined or have declined.

Thanks!

3 Comments
2025/01/31
15:02 UTC

17

How to setup content guidance if someone chooses a certain flair before they post?

Hi!

I'm a mod at r/AllInclusiveResorts. One of the most common posts we get is people looking for recommendations on what resort to go to. Often they forget to include key criteria like when they want to go, budget, etc. Currently in the group it is required to add flair to your post and one of the flairs is Looking for recommendations. Is there a way if someone chooses this flair to have something pop up saying make sure to include your dates, your budget, etc?

10 Comments
2025/01/31
14:05 UTC

16

Unable to approve a post (stuck in the mod log) - any advice?

Hello, we are unable to approve a post in our subreddit - it remains in the mod queue with the Approve/Confirm Removal options shown after multiple mods have approved it (on old/new/mobile Reddit). No reason for the automated removal is shown but the approvals appear in the mod log.

As part of investigating the problem, the user tried a second version of the post with a small change to remove one of the links, and this also got stuck in the same way. Using the second version as a test, we were able to 'confirm removal' which removed it from the mod queue, but we still cannot re-approve this post.

The user posts and comments fairly regularly and is in good standing in the subreddit (positive karma/good contribution quality). Please can anyone suggest if we have missed anything or if there is anything else we/the user can try? Thank you!

Things we have considered/tried so far:

Large number of links:

  • The post is a monthly round-up and contains 23-24 links and 3 redditor tags. The same post content can be posted successfully by a mod copying it into a new post (although as a mod they might be exempt from certain checks).

Link shorteners:

  • There is one 'youtu dot be' link used. However, there are other recent posts in the subreddit which use this shortened link format without any problems.

NSFW links:

  • The original post contains one NSFW link. The user removed this link in the second version of the post, but that got stuck in the same way.

Other risk flags and non-visible factors:

  • There might be other factors/combinations of data which are not visible to us, which mean that this particular content can't be posted by this particular user. We just don't know if what we're seeing is an intentional safety measure or a bug.
12 Comments
2025/01/31
13:48 UTC

6

New Mods

I keep getting a notification about adding more Mods to my subs, which I dont mind, but the bot generates suggestions are way off genre and totally unsuitable.

If you were to give us some tools that allow Mods to filter out the most active members of the Sub , that would seem to be much more useful no?

6 Comments
2025/01/31
11:45 UTC

118

Please give us permanent modmail mutes already

This is all the same user.

Reports are useless.

If someone gets muted more than once there's basically no reason to allow them to modmail you again. I don't understand why permanent mutes still aren't a thing.

68 Comments
2025/01/31
09:53 UTC

1

How to remove the NSFW tag from my subreddit

As the title says I'm not able to lift it can anyone please help

10 Comments
2025/01/31
08:54 UTC

2

Scheduled post not working / failed to submit scheduled post

Hi, we have a long running series of a daily scheduled thread in our subreddit (r/fcbayern) and today it wasn't posted and we got a mod mail titled "failed to submit scheduled post" saying that "Unable to submit post 'Daily Discussion Thread' at Jan 31, 2025 08:00AM CET"

Just wanted to bring this up in case there is a bigger bug or something.

3 Comments
2025/01/31
08:37 UTC

2

My sub stop letting me post. Dose anyone know why?

6 Comments
2025/01/31
02:46 UTC

4

Users abusing reporting

I had a user send in so many reports today in bad faith and I just want to ban them from the sub but since I cannot see who made the report I cannot do it. I can’t find a button to report the reports either.

20 Comments
2025/01/31
02:44 UTC

7

Subreddit label is no longer shown in desktop mod queue

Desktop: https://imgur.com/a/40Ax8W5

App: https://imgur.com/a/DE8MVz0

Subreddit is still shown in app, but not in desktop view. I've already tried turning off uBlock in desktop but same issue. Help, please. I don't want to have to click each post to see which subreddit it was posted on before I approve/remove. Thank you.

2 Comments
2025/01/31
01:17 UTC

Back To Top