Old news but haven’t seen a post here and I just found out today sooo to those living here welcome to the network in the future around 2025 :)

As part of its contract with CitiBike Angels, Lyft promises to pay NYC Angels for their redeemed Angel points by the end of the following month.

Typically, Lyft has paid Angels during the middle of the following month.

Today is the last day of November. Lyft has yet to pay NYC Angels for their October Angel points.

Lyft is not responding to Angel inquiries about when the payments will be made:

https://community.bikeangels.com/discussions/bike-angels-general/so-november-cash-payments-are-delayed/2828

Is Lyft on the verge of stiffing its NYC Angels?

Or what?

If Lyft stiffs CitiBike Angels, that will not be good for anyone-- especially Lyft.

Every Angel can sue Lyft in Small Claims Court for the unpaid amount plus interest plus recovery of the $20 lawsuit filing fee. No attorney required.

Citi bank's logo appears on every CitiBike. Will Citi want to be lumped together with a company (Lyft) that screws "the little people" out of the small amounts of money that Lyft owes them?

Will New York City continue to financially support a company that screws thousands of New Yorkers?

If Lyft screws NYC CitiBike Angels, I suggest that all Angels help Lyft's managers and shareholders realize that doing so is not a smart move.

Where do you stand?

Hello! I was rushing to catch a subway and left a bag with chocolate (Christmas gift) and a scarf at the Citi bike station on the corner of 6th and 42nd. If anyone finds it can they drop it off at Whole Foods or Bryant park winter village lost found? I’ll owe you one!! Bag is attached to bike, it’s colorful with Russian dolls on it.

I've finally received a Citibike key today, linked it to my account, but for the life of it, I can't seem to find the option that sets the low assist/full assist preference when there are no regular bikes available, for unlocks with a key. Where the heck is it? I am sure i've seen it before.

This is a rant so please excuse any grammar or typos.

I was heading home from the Labor Day parade and took a bike. Suddenly I was attacked as someone pulled me off the bike, ripped my shirt and stole my bike. The attacked resulted in me getting a bad bruise on my right shin and shirtless. I was unable to call a car or cancel my ride. I didn’t report to the police that night because my body was in shock and being in this skin (M 33 Black) I was worried I wouldn’t get the support I needed. I was charged over 100

I called citibike next day. They informed me I’ll need to file a police report in order to open the case. The following day I went to the police dept. Frightened and embarrassed I waited 2 hours for an officer to help me. I had to retell the story to each officer I met. I finally met the detective to support my case. They told me to come back as they need to check cameras. A week later they told me to report back I was given a code. The code is given for me to request for the official report. I had to complete addtl paperwork with the code and notarize the paperwork. I should also preface this spam within almost two months because I work 5 days per week (in person) with barely enough time to take care of personal responsibilities.

Two weeks ago I finally received the report and submit it to Lyft. Now these sons of bitches told me the time of submitting the document has exceeded. At one point was this ever mentioned that I had a tight deadline to submit. And in my phone conversations they fail to acknowledge this time sensitive matter.

Now as the result. I am banned from using Lyft. I’m $100+ in debt and traumatized from that day still. I’m also banned from uber for a separate reason. I feel like lately is always something and I can never breathe.

Finally, please spare me any respectability politic answers. I didn’t deserve to get attacked and I don’t deserve this sanction.

Can anyone recommend a good phone mount for Citi Ebikes (the gray ones)? Seems like this one might work based on a previous post, but don't have enough certainty yet. Would love to hear if anyone can report success with one on the gray ebikes.

https://www.reddit.com/r/NYCbike/comments/1gpwg5f/111124_electric_citibike_hits_me_heads_on/

I tried to ask for some compensation but the teen claims he has no money. (Somehow they can still afford to pay per minute for the bike). I tried reaching out to citibike and it was a waste of time.

Bottom line. If you get hit by a citibike - you are on your own for injuries and damages.

Hey everyone!

I recently ran into the issue that I could not take a bike out. My FOB wouldn’t work and my app told me I couldn’t take a bike out at this time, the age old message. This happened to me last year as well when my membership renewed and it locked me out for a few days. I called their customer service and they couldn’t tell me anything except that they would escalate my question to the proper department. I asked to speak to them on the phone, but of course that was impossible. I got an email the next day saying I had participated in suspicious activity and my account was suspended indefinitely. I have never participated in any destruction or mis-use of the service and bikes, so I asked for some details. I also made sure to let them know that their customer service and helpdesk on the app are both very difficult to navigate to get to the proper answers I was looking for. I got another email saying that they can lock my account for “this kind of aggressive behavior”. My account just renewed three weeks ago, they haven’t given me my money back, not provided me with any proper reasoning as to why this happened in the first place. And it’s impossible to talk to anyone. Has anyone else experienced this?

Thank you for reaching out and sharing your understanding of how the station status and point assignments should work. I appreciate the opportunity to clarify this process for you.

The point assignments and station status are indeed based on the conditions at the time the bike is docked, not when it is initially checked out. This means if the station transitions to a "pick-up" status during your ride, the system will reflect that change when the bike is returned.

I understand how this might feel inconsistent with what you were told previously, especially if this has led to unexpected outcomes during your rides. Your feedback highlights the importance of ensuring clear communication about how our system works. I’ll make sure this is passed along to our team for review.

If you'd like, I can also assist in reviewing your recent rides to see if there’s any further explanation for the behavior you’ve observed. Just let me know!

Thank you for bringing this to our attention, and I’m here if you have any additional questions or concerns.

When will we get citibikes that have real rear fenders that actually keep the pilot dry!?

Hi Everyone,

I earned a gift card last month and I'm wondering when it usually arrives. I saw between the 1st and 9th then recently I saw 17th.

Anyone know what the new expected date is?

Also I assume we get an email. What would the subject be and who is the sender of the email?

Did anyone receive their gift cards for this month yet?

Thanks

isnt the temp hold 1? why is my temp hold always rising , it used to be 1 at first now its 20

I don’t know what to do since the day I got this message which was yesterday I had a bike unlocked and docked it at 2:37 Pm and once I was going to unlock another one this pop up at 3:04 Pm any suggestions on how to fix this

I received this from CitiBike today, and it contradicts my understanding of the Angel's points.

"After reviewing your ride details, I wanted to clarify what likely happened. The Bike Angels system updates point eligibility every 15 minutes based on the bike balance at each station. In your case, it seems the station transitioned to a "Pick-Up" status by the time you docked your bike. While the app does its best to provide real-time updates, there can sometimes be brief delays in reflecting these status changes."

I have been an Angel since September. I read in this subreddit that the points are locked in when you pick up the bike, so the receiving station will honor whatever it was at pick up, not drop off. Someone wrote that you could ride for 2 hours, and the receiving station would honor what the points were at pick up, not drop off. I have asked Citi to clarify, but I trust you people even more than support.

Meant to say 1st street in title. Found a backpack left behind in the basket of a regular Citi bike. If this is yours please DM me the color of the backpack and I will arrange to meet you.

Fuck Citi bike

Found a helmet at 54th St and 6th Ave dock in Manhattan 11/18 ~9am. If it’s yours and you can describe it, I’d like to be able to give it back to you.

It's long been my dream to roll into the dock and hit the green light without dismounting. But I've never hit it quite right. Anyone succeeded?

Edit: for safety and sustainability's sake, I'm referring to extremely gently with next to no speed

If there’s no open docks, why would they have drop off points?

The option doesnt show for me

Since CitiBike discontinued free e-bike when no traditional bikes are available I have managed to get by. HOWEVER, today the 18 stations closest to my front door had no traditional bikes. Not good as one of my frequent rides includes a big Central Park hill. Thing is, I can’t ride any hill using an e-bike WITHOUT pedal assist. Too much friction and weight. I run out of energy. By the way, I’m 78. I usually harangue staff on the phone whining about the changed policy. Sometimes they give me credit but last time they told me I call too often about that. I would love to see the old policy come back. Thoughts?