I got my iPhone repaired at an Apple Store, they made me reset and delete all esims.

I get the phone back, restore it from a backup, try to set up cellular by scanning the eSIM code, it says eSIM is invalid.

I click “set up through existing line”, the option now appears on my iPhone to set up cellular, I set it up but it never connects.

It took me 5 hours of chat and transfers up to the highest supervisor AFTER they successfully transferred someone else’s number to me, but still couldn’t put mine back on the phone. It was like the old IMEI was hard stuck to that number but still trying to register with mine.

The entire time, I had to have both my parents phones since Verizon won’t let me put my phone number (I’m a manager) on my phone without me having another persons phone on the same plan. God forbid I ever have an individual plan then I won’t ever be able to have service again after a repair.

What can I do if I have another repair? Should I contact Verizon first and try to put it on my new IMEI? But I can’t contact them if my parents phones aren’t readily available. After many many failed setups, eventually a new agent got on, said “can you text now?” And it worked instantly. I still have no idea how this happened since I’m sure Verizon customers have AppleCare appointments all the time.

Horrifying. Now my grandfather doesn’t have a phone number because they put his on top of my “infinite loop registering” sim and had to remove it. Just tips for my phone number to stay in tact next time? How can I put service back on my phone without having to have another account managers phone in my hand for hours for constant verification codes?

So, I am using Verizon's Unlimited Data plan, yet when I am at work, on the road, or anywhere else, why do I suddenly have like no Data? What do I do to fix this and change it where I am back to unlimited?

Logged in to Fios account to check on deals.. Was offered to change TV service and save a few dollars.. Was going to renew and it showed getting an extra $20 per month credit as well.. Showed 164.99 for first month and 114.99 for months 2-24 and showed the STB's, DRV, and router were "included" in months 2-24.. I didn't think anything about it except that's nice to save a few bucks each month. Went through the order process and completed it. Once I received the order confirmation email, things did not match up at all and even included an internet speed upgrade charge of $149.. We didn't change the internet speed.. That stayed at 75meg.. The estimated monthly was higher than we had been paying.. CS couldn't do much because all they can see is the order confirmation.. I even took screenshots of the order page.. Went round and round and they would not even remove the internet speed upgrade charge.. I finally said heck with it.. If I gotta pay the upgrade fee, then send someone out to upgrade and just give me 300meg internet for $50 and I'm done.. They can lose $150 per month because they have a horrible ordering system.. Didn't offer to solve any problem what so ever..

Also, their website is bad where it times you out when you are in chat.. Annoying as heck..

My "cool story bro" moment is over..

I am in the Bay Area and I honestly have dead zones almost everywhere I go. Outdoors, on the main highways in populated areas. Hell, downtown Palo Alto basically has non-existent service. Berkely hills in residential has dead spots everywhere. That's not even mentioning how bad it gets in lots of buildings. It's pretty ridiculous and has been absurd for quite some time. Even worse, recently I have noticed WiFi calling barely improves calls where there will be garbled voices to the point we can't have conversations. Isn't WiFi calling supposed to use WiFi?? This will happen even when I have "strong signals" (WiFi or cellular).

Is anyone else experiencing this? Does anyone know what is causing it and how it may be improved?

Hi All, I’ve had a personal line with Verizon for 16 years which is my spouses line. It’s currently time to upgrade her phone and it seems like the iPhone 15 deal is really good right now for hers. On top of this I have phone on a Verizon business account at my work, huge company sp 500 size but want to port that number over into a byod situation adding a second line to my account. Is that problematic and would I be able to take advantage of the iPhone 15 deal they have going on also for adding a line? Sorry I’m not an expert on this stuff. Thanks for guidance.

How can I chat with a live agent without an account? I just switched over to Spectrum like minutes ago and now I can no longer log into my account with my credentials and I can't use the chat because it is requiring me to login which I can no longer do. I can't reset my password because it says there is no account anymore. Anyway to bypass the chat to speak with an agent?

I recently added three new lines to my Verizon Unlimited Welcome plans. Here’s my current setup:

• I have autopay enabled.
• I already have 300 Mbps Fios.
• I use my own devices, which Verizon said qualifies me for a $5 discount on each line.

Based on this, my plans should be structured as follows:

However, my bill is coming up to be around $121.

Additionally, my first month’s bill, without the autopay or any discounts, should be around $135, or at most below $150. But it’s showing $400. I started the account yesterday, and oddly, the billing date is also set to yesterday’s date.

There should be no activation fees because they were waived.

Since the billing date is yesterday's I am concerned if Verizon will debit my money early.

Has anyone else experienced this issue? Any advice on how to resolve it?

Anyone have any information regarding the recent release for the iPad Pro through Verizon. I preordered one and had a ship by date of May 15th. My order status is still showing this ship by date despite it being 3 days ago.

I ordered the 13” IPad Pro 1TB with standard glass. It currently says “backordered”.

The weird thing is that I can create a new order and it shows a shipped by date of 5/22.

Just seems odd my order status isn’t updating even though I can start a new transaction with a future ship by date or whatever.

Just trying to get an idea on when I can expect my order to ship to temper expectation.

Any help is appreciated 🫶

Edit: For anyone with a similar issue, it ended up being a “terms and conditions hold”. They never sent one over to be signed and the item was set to be cancelled before I called to remedy the situation. Hope this is helpful to someone in the future,

Other than a phone being unlocked is there anything elese in needs in order to be added to my Verizon account? Last thing I want is,to purchase it and it not be able to be transfered. My husbands phone was shattered and now has completely died and we are in need of a cheep quick fix. Lastly can thr pre paid verizon phones be transfered to a verizon plan? Thank you

I’m looking at the Verizon business plans. Nothing is mentioned about Mexico and Canada. Are they included, or is that a consumer plan only feature?

Hi, I am trying to take advantage of this port-in deal, but, although the page says my number is valid, I never receive the confirmation text it is supposed to send when I enter my phone number. I've tried my 'real' number, a test Google Voice number, and even one of my friend's numbers (at that point, we were just trying to see if -any- number worked), but none of them received the text. Any idea what I can do to get that text? I'd like to take advantage of this deal and switch to Total by Verizon

Samsung Galaxy A54 5G Prepaid - Total by Verizon

Why do they need access to my call logs and the ability to make calls in order to access their app? This seems incredibly invasive.

Edit: they're my Internet provider, not my phone provider.

How to find the Verizon gift card at Verizon gift card history. I redeemed a Verizon gift card, and I received the gift card email, but I cannot find it right now even on Junk email. I did not delete the email, but the email disappeared. I try to click redemption history and "Fios Welcome Bonus", but both do not work.

I just did an upgrade with a trade-in on a phone call with a Verizon Rep. During the call, I requested that I drop off my trade-in at the Verizon corporate store since I will pick up my upgrade phone. However, the rep made the trade-in using UPS and ship it to Verizon. I asked the rep if I could still drop it off and was told “yes,” but on the Verizon Trade Status website, it is noted that I will ship it back.

Can I still drop off my trade-in at the Verizon store? I had a bad experience shipping my trade-in. I'm trying to chat with Verizon Support, but they're not really helping me….

My minor child has been experiencing problems lately and thus I’ve been checking in on his phone usage a bit more. He has an iPhone.

99% of the text messaging activity is incoming, and I am seeing dozens per day. On the current usage everything shows as incoming from “41362” and on my bill as “413-062-0000”.

I am not tech savvy but seeing the same strange number over and over with nothing outgoing makes me worried he is being harassed? Any insight here?

I used to reward my staff with an egift card and loved that I was able to do it so easily from my messaging app. Then paying it with my phone bill made it even better.

Now that it's gone does anyone know an alternative? The whole catalog is gone. I also heard they removed carrier billing as well.

Hello, I apologize if anything I say doesn’t make sense, I’m not very tech savvy. Today we moved apartments within the same state. When we got to the apartment, we plugged in the wifi router and my phone will connect to it but says it doesn’t have internet connection. I went to the app and changed my address but it didn’t seem to change anything. What are the steps I should take when moving to a new apartment to get my internet setup? Thank you in advance for any advice!!

Probably more of a question for VZW Support but thought I would give it a shot.

Roughly two days ago, someone on my account purchased a new Galaxy S24 on a grandfathered Get More plan and decided to keep it that way as no trade in was going to be done to incentivize the plan change. They are now looking to purchase the watch listed above.

My question is, would I be able to qualify for the free watch promo listed based on unlimited plan but also would it qualify based on the amount of time that has lapsed since the phone purchase?

I remember a few years ago when I purchased an iPhone, I was able to do the same promo with an Apple Watch even a few days after the phone purchase since the in-store rep told me there was a buffer time period for qualification and it gave me time to think and make a more educated decision. So curious to know if that’s still the case.

Do I need to do anything for service in Mexico with unlimited plus? Since data is supposed to be included, I won’t be charged a travel pass or anything right? Thanks!

if i buy a verizon iphone 15 froma third party like mac of trades, will i be able to unlock it same day or how long to wait for it to be eligible to unlock?

Hi. I ordered a phone online as I’m in a very rural area. I submitted everything and they have cancelled my order twice. Is it worth it for me to go in in person and try again? I talked to fraud and they looked at my documents and said it looks good but canceled the order anyway. Now I can’t get through to ask if I can go in and get approval in person. Any help is appreciated.

Does anyone know of a way to find out where the call center I just spoke with was? Going through my account history (even with someone from Verizon) or any way at all?

Today I got someone very helpful but sounded like they were NOT from the USA, and I could hear the chicken-house chatter in the background of other people with accents, and a bell going off (I think for a good comment or feedback of some sort) and a few people cheering.

I asked to be transferred to a US office, she insisted that she IS in the US, but if I wanted a native speaker.... and I quickly corrected her and pointed out that my own family doesn't speak great English, it's not about that, it was the location (and capabilities to affect my account) that I was concerned about.

Anyway, she was very helpful, but I still suspect it wasn't in the USA. First time ever that I felt like someone did what they could to help me, and when I got a supervisor for some other thing they wanted to ask me, she also had an accent. But still levels more helpful and friendly than normal agents.

Does anyone know if they're doing something different, hiring people from other places here in the USA or what...? Just super curious.

Thanks!

I am an avid baseball fan for my Seattle Mariners. I live in Iowa though, so I can subscribe to MLB.TV to watch the games. The only restrictions on MLB.TV are that you cannot watch the teams that are local to you, so for me in Iowa that would be teams like the 2 Chicago teams and Minnesota. It seems that this is tracked based of of the location of your IP address though, and just recently my public IP through Verizon 5G home internet recently switched to one in New Jersey for some reason. This means that tonights game against Baltimore is "Blacked out". Anybody have any ideas or suggestions? I could use a VPN but that generally messes with the stream more than its worth.

I just signed up for Business Internet - wireless 5G. The process just to order it was a lot more complicated than I thought and I had a hard time getting any technical advice.

I'm using Verizon Business Internet Gateway ASK-NCM1100E.

I'm interested in knowing if anyone else is using this (the service at all), and what their experience has been.

Hello fellow Verizoneers, I have an iPhone 15 Pro that I have owned for 7 months and would like it unlocked. I’m aware that normally phones are supposed to unlock after 60 days automatically, however this has not happened for my device (under settings>general>about it still shows “sim locked”).

Been on the phone with them roughly 8 times since last week. I was told initially no problem and they just had to manually submit an unlock request, so the rep did that and I waited. Still not unlocked. I called in again and the rep this time said they would submit a ticket for it, I wait for the ticket to get resolved and after they close it the phone still isn’t unlocked.

At call #4 I was told that it was because I bought my phone through a 3rd party vendor (I ordered it on the app). At call #5, they told me to pay off the $833 balance, which I did. Still not unlocked.

At this point I’m desperate to unlock this phone which should have been unlocked long before, if anyone knows what to do or who I should speak to I would be so incredibly grateful. Thank you for taking the time to read this and I hope someone here knows the solution.

Edit: activating another carrier’s esim didn’t work and the device was actually locked to Verizon still. Tried factory reset and iCloud restore, no luck. I did get it unlocked however. I called one last time today and tried my hardest to get it escalated up, and a senior tech support manager was somehow able to do what the dozen reps that I spoke to before couldn’t do.

Me and my fiancé are both currently on separate family plans. Once we get married we plan to leave our current plans and start a new joint family plan.

1. My phone is paid off. Her phone is paid off. What happens to our current contracts?

2. If I get an upgrade (bc im rocking an old af phone) prior to starting the joint plan. Do my payments just move over assuming we stay with verizon.

3. If we go to another carrier say T-mobile or AT&T, will the total balance on the device become due & payable immediately? Will either carrier pay off the balance? Assume cost of an unlimited plan is equal across carriers for arguments sake, just interested in the cost of new phone should I upgrade.

I'm looking to get this to upgrade my mom's phone, but won't be able to access her old one until mid June, what is the last day of this sale? Thanks!

I can't access the website.

As the title says, I woke up this morning to an email stating

“Your Mobile + Home Discount has changed due to activity on a connected account. Visit My Verizon to review any changes to your discount.”

After logging in I discovered my $10 off per line for being bundled had been removed.

I call VZ and get a nice enough guy on the phone I explain the situation and tell him I don’t understand why my bundle was canceled.

He looked into it, couldn’t figure it out either. He got Fios on the phone via 3 way and they also said there is no reason for it to be canceled.

Ultimately he got the discount reapplied correctly, and threw me another $10 off per line for 12 months loyalty discount for the inconvenience and having to be tied up on the phone with him for an hour.

Everyone shares the horror stories but I figured I’d share a good one, because frankly we have to give credit where credit is due.

So here I am with unlimited ultimate, 3x IPhone 15 PM, 1x iPhone 15 pro, 1 series 10 iPad, and a UE Watch, all for $221 a month for the next 12 months.

And I was told that when the Watch price increase happens on my bill to call back and they will give another discount of $5 monthly for the remainder of my 36 month deal.