Is there a reason why everytime I wake up/return home and have to unplug and plug everything in because for some reason nothing will connect at all.

This has been happening for months. I would be playing a game perfectly fine for however long but then I would wake up the next day and nothing can connect with various “reason” can’t connect in time, can’t find IP, router may be preventing your ps5, etc

And then there’s times where I have to unplug it and plug it back in multiple times just for one session. And I recently got everything from Verizon

Hey, everybody. I'm a giant idiot and I need to know how this works.

I financed an iPhone a couple of months ago. I thought I would return it when I ordered it, so I put in a return request and printed the label before the iPhone arrived. I ended up really liking the device and decided to keep it. I don't upgrade often, but on like amazon orders, if I want to keep something I said I'd return, I simply don't return it and all is well. I assumed it worked the same way as verizon.

Now, on my next bill estimate, I have a charge for $1400 - "device not returned". I messaged the VZW chat and talked with them for a while. I was told that they can reinstate my payment plan for the device and that will remove the charge on my nest bill estimate. They said they put a note on my account. I was also advised not to pay the charge until this is dealt with.

My bills usually come out the 14th-15th of the month. I'm really concerned that I'm going to owe $1400 on my next bill, because the device hasn't been removed. I can't afford this, and I'm afraid I won't be able to pay the bill and my service will be shut off.

I'm very worried about this, and not sure if I can do anything else. Any suggestions? Or reassurance from people know know how this works?

I have Verizon Fios and have had auto-pay set up since the beginning without any issues. At 4am this morning I have an email from Verizon that my auto-pay was cancelled. I was concerned the email was a scam so logged into my Verizon account. It has an notification that my auto-pay was cancelled and my bill is now overdue.

I was chatting with a representative and they said the auto-pay was canceled when I logged in (?). They could not give me any other information other than it was likely a technical error.

Has anyone else experienced this or have insight if this is a legit technical error or should I be concerned?

Hi! I'll be purchasing a new phone soon. I live abroad, so I need it to be unlocked. I'm returning to the US in a few weeks, and I'm planning on buying a new iPhone when I'm there, new from Apple and not connecting it to any carrier so that it's unlocked. However, I still maintain my Verizon account which I connect to when I'm back in the US, and use my phone from my US number.

I'm aware that purchasing a phone through Apple and connecting it to Verizon, or purchasing it directly through Verizon, locks the phone for 60 days.

My question is - if I purchase an unlocked iPhone, from Apple, and I connect it to my Verizon account (transferring the physical sim I currently have to an e-sim, I suppose) will it be locked for 60 days? Or, as it was unlocked when I purchased it, will it stay unlocked even if I connect it to my Verizon account? I would only be using the account for a week or ten days before returning abroad. Thanks!

iPhone 16 Pro on us with Apple Watch 10 and iPad 10th Gen on us will cost how much per month? (Assuming best case credit + qualifying trade in)

Has anyone had any problems going from full bars to completely no service ? I'm having to turn my phone off and back on several times a day because I keep losing service

So I joined nov 23 originally getting home WiFi, that night I joined at got a 16pro max w/ trade in and iPad “free” for around 176 total per month. They ran my credit and checked my ID and School ID (thought there was a discount for me) and everything came out just fine.

Last week during the holidays I ended up exchanging the internet modem for a new one and upgraded to the home plus because my service was hitting around 58 mbs upload and 4mbps downloads, and tier II support said to exchange since all of there methods failed. long story short my area is not 5g compatible and for the price I paid for 1 bar of lte wasn’t worth it so it was returned last Friday.

December 4th I get a large random numbers of Verizon texts saying “our call got disconnected” and “here is the information you requested” and yesterday Dec 5th my phone service cut completely, no warnings or emails ahead whatsoever. I call customer service and they transfer me to the fraud department, after verifying my they said “ unfortunately we can no longer service you because the real account holder must be present and we can’t discuss another further without more information” when I asked them what information should I send to verify myself and she said “ none we have all we need” and disconnected the call.

That afternoon I went into the corporate store where I purchased everything and explained the situation to the manager where he helped validate me in system at there store with my ID and everything and we called the fraud department. Everything was going well until the fraud department asked so send a photo ID and my selfie to them, following the instructions I sent everything only to be told the same thing “ your not the account holder we can’t service you etc etc,” I said I am the account holder the manager even said I am who I am what more do you want ? Social? Bill? What? But her response was no we have enough information. When I asked her about my devices since I got them on promotion and still had payments her only response before hanging up was “ call our prepaid “

What kind of response was that? Me and the manager were baffled? The number was with me for 8 years, sucks but I can move on but my devices are on my credit and I can’t move on from that I’d lie to continue paying them but they don’t offer me solutions. Out of ideas at this point , opened a BBB complaint and have the manager helping me out

Credit is great not the issue I was verified 2x once with the home internet the other with the phone service and tablet No outstanding debt, been with T-Mobile whole time Moved to an apartment 6 months ago but that’s it

However I did notice around six orders auto canceled After setting up my service some internet orders others instore orders but none can be looked up since the accounts closed, even some from an old email I originally put on the account and the other I replaced the email with

We have a teen with a Apple Watch only. We'd like to get them a phone and ideally, keep the watch number since it's known to friends and family. Has anyone done this?

With Verizon shutting down their message +, and Samsung shutting down their messenger, what alternatives are there to use? Verizon recommends Google messages, but I don't like the feeling that Google could potentially keep a log of text messages. It's one thing if Verizon does, but Google? That just seems gross. I looked in the Google play store at a couple messages apps that stood out to me with the most downloads and highest ratings. But the reviews were of people coming from Verizon message + and complaining that stuff isn't working. Messages didn't get transferred over. And worst of all, dealing with freaking ads!!!!!! Like what the 🤬ck! I'm due for an up grade. Should I switch to an iPhone? Should I switch carriers? I was going to get the s25 when it came out. But not anymore if Verizon/Samung doesn't have their own messages apps that work. 🤦‍♂️ So what do you think? What are my options? It really makes you wonder, what genius at Verizon thought this move up.

I claimed an item in April. So I’ve waited my 6 months and they’re not even offering sports tickets anymore. Why are they offering a chance for Tom Brady to answer your question on Fox. Man I want tickets!!!!

Hello! I was approved online for $1500 in financing. I would like to go 4 lines but I’m not sure which way to go. Which promotion/devices should I go for so I don’t pay a massive down payment?

I saw preowned devices such as the GS22 that would fall under the $1500 threshold for 4 lines.

I don’t plan on bringing over my service from C-Spire since I can do better selling the devices abroad.

Any advice would be appreciated. Thank you!

I've called Verizon at least 15-20 times over the past few months at this point, and so far only ONE representative was actually helpful and helped to resolve the issue. Right now I'm still out $2000 and still don't have a functioning phone.

I first tried to get a replacement for my Samsung Fold 4 (under the Verizon insurance I pay for) in late August. It initially took 3 phone calls to get through the point that I'm trying to use the post-warranty replacement since the phone isn't damaged (the ribbon cable comes loose and would make the inner display malfunction). I then called back immediately after I hung up to check which color I ordered. Since I wanted for a different color than the one I have right now, the second rep said he canceled the order and placed a second order for the new color.

That was a mistake in hindsight and I should've just stuck with one color, because Verizon created 2 orders for 2 replacement phones. I was repeatedly assured/reminded/warned that the delivery would require a signature due to the high value of the items. However, FedEx just "left them at my door" and I received NEITHER of the two phones. As far as I'm concerned, either someone stole it from my front door or something is fishy with FedEx.

I then called the day after the supposed delivery asking for an update, and again, took 2 phone calls to get through to someone who understood my issue. They said they would investigate and look into it and get back to me - they never did.

In the following weeks (Sept - Oct), I called every week trying to get my phone replaced, and every time, regardless of department (level 1 support or level 2 tech coach), they always say they cannot process the replacement and a few of them told me they will call back (they don't).

In late October, I got charged my usual monthly amount PLUS $4150 for the value of 2 phones marked as "return not received." That's approximately $1920 for each phone plus local sales tax. I freak out and call back, but again, took me days of calling back and explaining the situation in painstaking detail every single time and hope that the person on the other end knows what to do and/or has the authority to achieve what I need them to. I was once stuck on the phone for 1 hour 52 minutes, being transferred 7-8 times in a row, including some rep transferring me to the "fraud department," and someone in the "fraud department" saying they would escalate the issue, and having said person throw me back to level 1 support, and then have the "fraud dept" refuse to answer the phone because it isn't a fraud issue.

On November 6th, a very helpful rep managed to understand my concerns and he later authorized a refund of $1920 + taxes for ONE of the phones. I'm sick and tired of calling and calling over and over again at this point and just want to be done with it. I have placed so many phone calls to Verizon that I've lost count and having this much money missing is distressing.

Each time I call, each time they transfer me, they throw me to a different person. There is no escalation beyond "level 2 tech coach." There is no department number for me to call to get to the right person each time. There is no personal accountability.

It was a mistake to choose Verizon and sign up for their bs protection plan. I should've just bought a normal slab phone and not a folding phone. The two-thousand-dollar question is, WTF do I do at this point? As far as I can tell I just need to keep calling but it's been months and no clear resolution in sight. They took my money, didn't deliver the phones, and now I'm out both the money and still have a broken phone. What am I supposed to do? Who do I call?

Moved overseas from the US and paid off my phones. My husband’s sim was unlocked however mine was not and we didn’t notice h til arriving. I can’t get into chat features. I can’t call the American numbers. How do I get in contact with Verizon to fix their issue? The international number doesn’t work it just rings for 10+ minutes.

Hello Brain Trust!

I have a client who recently had Verizon 5G "installed" (Verizon plugged in a wireless router on his windowsill) at his farm. The service is actually quite good - 400+ down - but it is worth mentioning Verizon is the only option available on the farm, so even talking about other options is a moot point. I need to make this one work.

I plugged the ethernet cable from their router into the WAN port on the UDM. The UDM does not pick up (or more probably the Verizon router does not issue) an IP address. If I connect my laptop to their router with an ethernet cable it works fine and I get an IP from the Verizon router, but the UDM never gets an IP address.

I know this would be a double NAT situation, so I tried to log into the router to see what options are available to configure it. On the back of the Verizon router it has information to login to the admin page on the router - but I tried local IP (192.168.12.1) that and there was not option to actually login. It only shows the router status (excellent signal strength, model revision and SN, and that's about it).

As a side note, the UDM default network IP is 192.168.1.X, so there is no conflict there.

I called their tech support and she did not even know what bridge mode is, insisted I could not have logged in to the router at 192.168.12.1 (but sir, what web page are you logging into), then she tried to log into the same IP at her computer and was confused why she could not see the same page I saw, and then, when I said something about the ability to look at what clients are connected to their router she said "what do you mean, clients?" This is all to say their tech support is useless.

Help! I am at wit's end trying options to make this work. I am am hoping it is a simple answer that I am missing, or that one of you know how to actually access the admin login page on the Verizon router. Or you know a work around. Or you have this setup at one of your installation sites.

Thank you so much!

Hello all, went to my lock verizon store to talk about some of deals going on. I currently have 3 family members on prepaid accounts and we are looking to trade in our phones and get 3 iphone pluses on unlimited middle tier plan that gives 30gbs of high speed. I was quoted at $165 a month with auto pay. $9 a month for the phones. He also explained around $14 taxes and fees untop of it. So $188ish a month. (Figured it might be closer to $200).

My question is, Does this all sound correct? Is there any other hidden fees that may not have been mentioned? Just trying to make sure it financially makes sense and also will not get screwed over.

I want to sign up for the deal. I'm on a family plan and the owner made me a manager, so that I could add the service.

I want to pay for the service, not the owner of the family plan. The billing address and payment are the owner's, so I figure I need to add my information.

How will changing the billing address and payment method affect the overall setup? I assume this won't affect the cellular phone plans, etc.

Anyone have any idea or need more info?

It has been too long in my opinion for me getting the $200 Gift Card On Us. First, I did everything as normal, even though the offer didn’t ever show up in My Verizon, so I had to do it manually via the rebate center on 9/25. I met all the criteria for it, waited the standard amount of time, and it came back as invalid. The first time I called back after it came back as invalid I was told to submit another rebate request, which I did. Once I told the rep I did that (on 11/13) but wasn’t fond of waiting up to another 8 weeks for it since I met all the criteria the first time around I told them I would be happy with a $200 bill/account credit, and the rep assured me that would be ok if I didn’t get the gift card in 3-5 business days. Fast forward to today (about a month later? No idea on the exact figure), and I have called at least 5-6 other times I think and have basically been told to keep waiting. I have nothing against the support reps as they’re just doing their jobs, but in my opinion the wait time for a solution to be implemented is unacceptable. On the chat i had with them today, they told me they escalated my case and to wait up to 5 weeks. Last i checked, 5 weeks isn’t an escalation. Anyways, is the only chance i have at getting this gift card sooner contacting executive relations or whatever it is I’ve seen others do and have some luck with here? Or am I just SOL?

Basically the question. Is the Camera glass if damaged apart of the $0 back glass deductible?

Thanks!

I use the subnet 192.168.150.X for all the devices in my home. Changing to another subnet will be a huge problem. I was using Xfinity, and had that subnet (92.168.150.X) working just fine. I brought in a new Fios line, and their CR1000A defaults to 192.168.1.X. It took a while, but I finally found the location to change the LAN IP address on the Verizon router. However, when I try to change it to 192.168.150.1, I get an error message "Can't use the subnet for specific pool range.". If I change the 3rd octet to anything else, it works fine. I.e. I can change it to 192.168.149.1, or 192.168.151.1, or any other valid number for the 3rd octet.... but for some reason it won't take 192.168.150.1.

At first I thought it was because the Comcast router was using 192.168.150.1 (which shouldn't matter because the Verizon router and comcast router are not connected.) But to be safe, I changed the Comcast router to use 192.168.151.1. But the Verizon CR1000A STILL won't take 150 for the 3rd octet.

I really need Verizon router to use 192.168.150.1. Any ideas?

A Mix of Challenges and Good Service

I recently decided to switch from T-Mobile to Verizon, taking advantage of a Black Friday online deal that seemed too good to pass up. I was porting over 4 lines, and while the process has had its ups and downs, I’ve been impressed with Verizon’s customer service in addressing issues along the way.

My journey started when I tried to place the order online, but I ran into trouble with the value of my trade-in devices not being properly reflected. The system prompted me to call an agent, and I ended up on the phone with someone who spent about an hour guiding me through the process. I really appreciated the patience and thoroughness—especially since I knew from reading other people’s experiences that ordering devices through shipping can sometimes be a headache.

I chose to pick up the devices in-store instead of having them shipped, to avoid any potential shipping issues. The agent was very helpful, even checking the availability of the devices at my local store to ensure I wouldn’t have to pick them up from different locations. They also reminded me to keep an eye on my email for any updates to avoid my order being canceled—good advice, considering how often that happens with online orders!

Fast forward a bit, and I went to pick up the phones, activated all four lines, but encountered a minor issue: one of my numbers didn’t transfer properly. I reached out to Verizon customer service, and I was transferred to an agent who really went above and beyond to help me sort it out. They quickly fixed the issue, and I was able to get everything up and running smoothly.

So far, my experience with Verizon has been much better than I anticipated. Sure, there were some bumps along the way, but their customer service team has been responsive and genuinely helpful. I’m hopeful that things continue to go smoothly from here!

So I decide to switch carriers, do my order online for the online old deal. Sit home this afternoon and get a call from Verizon (let it go to vmail) and the message was them wanting to port my #. Well, can’t do that without a Verizon phone. So I’m like that’s really weird. Look and sure enough FedEx shows delivered and signed for by name I don’t know. Go through the process with FedEx online to inform them no, it wasn’t delivered to my house or my neighbors nor did I know the name. So I call Verizon, but system recognizes my number and wants me to do the porting process. Try another number same thing g. Forced to do chat. It’s been over an hour and pulling teeth to get anywhere. I’ve requested they have someone call me as the replies at 5-8 mins apart and after forcing them to give me more information they say they can’t have anyone call me. They also said they will create a ticket and the other team will look into this. Then when I push for more information they say when they determine the issue and cancel the phone off my account I can re-order. So I lose the Black Friday/Cyber Monday deal as a result? And now over an hour later the chat window went dead. Wow, so if there was sign to not switch carriers I’m blind to not run now. How does the chat service rep get away with this? I didn’t get the ticket number they were working on. 🤬🤬

I have tried multiple times to transfer all of my texts from my Pixel 6 to the iPhone 16 Pro. All of my texts transfer except for the MMS and RCS ones. I used SMS Backup & Restore from SynchTech like other people have recommended, where I backed up and restored all my texts. I then turned off RCS chats on Google Messages. This converted the RCS chats to MMS, but Move to iOS does not transfer MMS, it only transfers SMS. Is there a way to transfer over the MMS messages? Thanks in advance!

Hi. I'm coming to the US for a week in January and need couple of sims for network devices.

Does anyone know if Verizon offer a non-contract, pre-pad data sims?

I have a tablet and iPhone been with Verizon 2 years do I have to pay off my devices or can I just turn them in and be done?

It is asking for an IMEI number, which routers have this that won't break the bank?

How do early upgrades work on the Ultimate Unlimited Plan? With T-Mobile's top plan, you can upgrade every year, and your trade-in counts for existing promos, like $1,000 off. I can’t find any info about Verizon offering an early upgrade (at the 18-month mark out of a 36-month agreement) with $1,000 (for example) outside of account-specific promotions.

Here's the link to the reference images. https://imgur.com/a/Uy02wDG

On the tax and surcharge estimator, it says the Fed Universal Service Charge would be 11.098% for my area on the Unlimited Welcome plan.

Multiplying 75 × 11.098% gives $8.32 per month per line for the Fed Universal Service Charge.

However, on the broadband facts section, when I add my address, it claims I will pay $0.83. This would be correct if the rate was calculated as 1.1098%.

Which amount should I expect to be charged?

Another question I had for the representatives I spoke with was whether taxes are applied pre-discount. For example, once I determine if it’s 11% or 1.1%, if I have 4 lines on the Unlimited Welcome plan (advertised as $40/month) and I use autopay and paperless billing (which reduces the cost to $30/month before taxes and fees), will I pay taxes and fees on $30/month per line or $40/month per line? I received conflicting answers.

Yes, I'm aware Visible is cheaper per month and includes taxes and fees in the $25. I have Visible and love it. I have other reasons for entertaining a switch to Verizon's Unlimited Welcome plan. I called Verizon for an answer but was told to visit a store. I visited a store but was told to go to a corporate store. The nearest corporate store is an hour's drive away, so I’m turning to Reddit for help.

My UW is fast once it’s working but often when switching between UW and regular 5g or LTE (walking or driving) it won’t switch well and requires me to turn airplane mode on and off to get data working.

Anyone else have this issue?

Any fixes?

Just got a message from Verizon, saying I had to switch to RCS messaging, as old "messages" will not work after tomorrow. I don't know what I've got, and am afraid to lose old messages (even though they say you won't, I've seen people online who say they did lose them). I went into message settings, and see nothing to switch to, and Verizon help online is abysmal. Any tips or information would help. Hate to go to the Verizon store!