I work at a small boutique hotel with less than 100 rooms in a tourist city. We call ourselves "boutique", but in actuality we're probably the cheapest hotel around, if we aren't sold out. We don't have any sort of shiny membership program or anything either.

I'm working NA the other night when I hear some huffing and puffing up our front stairs. Audit hasn't run yet and I'm still waiting on one arrival, so I figure it must be the arrival hauling their bags up. We have a gate that NA has to open to let guests in and out during the night, so I walk over to see if it's a current guest or my check-in. It's a kid and a woman and she says she's checking in so I open the gate and let them in. I notice that they don't have any suitcases; all of their stuff has been packed in canvas totes.

She starts talking about my coworkers, how she knows this person, that person, the owner, blah blah blah... She gives me an ID and I see that we don't actually have a reservation for her. She's still talking about how she's stayed here so many times before (once, according to our system) and so when she needed a place to stay, she was happy to come back. Then she starts asking for the local rate that was quoted to her over the phone. Problem is: the ID she gave me isn't a local ID. Places around here commonly give cheaper rates to local residents, but a local ID is always required. Our circular conversation went like this for a few minutes.

Her: I can do anything you need to prove that I live here.

Me: Great. What I need is a local ID.

Her: Well, I don't have a local ID. How do I prove to you that I live here?

Me: You would prove that by providing a local ID.

I was trying to get her in on our return guest rate, which, after some fee differences, works out to pretty much the same as the local rate, but she won't hear it. She wants the local rate. She starts doing the methy thing of wandering around, constantly talking, taking stuff in and out of her bags... You know, being so twitchily busy that they hope to throw you off or annoy you into giving in. (Maybe I'm ascribing her too much theory of mind.) She's going on about how this has never been an issue before then starts saying that I just don't know what I'm doing because I'm new. You know, trying to throw me off more and make me doubt myself. Instead, it just pissed me off. (Not that it matters: I am the newest person in my role, but turnover here is really low and even though I'm the newest, I'm not new.)

Her: So how do I get a local rate? I've been here a lot!

Me: If you've been here so much then you already know a local ID is required.

Y'ALL. How much I've wanted to say that last bit.... To so many people..... WHY do they think coming in and saying they've been here so much will get us bend policy? If you've been here SOO MUCH, then you should know policy and be ready to follow it!!!!

If she hadn't had that (perfectly well behaved) kid with her, I'd've kicked her out. She finally relented when I said that though and let me put her in a room at our return guest rate.

The arrival I was waiting on did end up showing up later, about 6 minutes before audit ran. But they were convinced that because they showed up after midnight (our audit runs at 2am) that if they checked in it would be for the next day (they also had a reservation for the next day), so essentially they'd get two nights for the price of one. They refused to let me charge for the room they had reserved for that night, so I had to kick them back out and told them when check-in was for the next day.

I have an update to a post that I made about a month ago concerning a co-worker who went off the rails. Here's the link to said story here: https://www.reddit.com/r/TalesFromTheFrontDesk/comments/1ght2q7/about_to_see_some_fireworks_i_think/

I was talking to Bestie last night and was getting caught up on some of the happenings around the hotel and he informed me that this co-worker has finally put her noticed in. She is leaving at the end of the month which is good for everyone. She has pissed off everyone just about. I am just glad that she will be leaving so that the drama will be dying down some. I am going to approach my manager about the possibility of coming back full time and taking on some of her shifts in the morning and going on an as needed basis with my home health care job when she leaves.

So, I was working the night shift a few days ago and there was this gentleman that came in and wanted to book a room. Walk-ins are welcome so I ask for an ID and credit card so I can go and and set him up with a reservation. He hands me an ID that's literally been broken in half and held together by some tape and a prayer. He then proceeds to tell me he won't give me a CC and that he's going to punch in his CC number on our card terminal. I'm still fairly new to the hospitality industry but I know well enough that we don't allow that. I tell him this but he keeps insisting he's going to teach me something today and saying "teach a man to fish". I go to grab my supervisor because she's better equipped to explain to him why we don't do that.

She comes out of the back office and tells him what I told him and it was that we aren't allowed to let guests punch in their CC number, we need a physical card for both the rm+tax and incidentals. He starts to really work himself up at this point. He pulls out a stack of cash from his pocket and is flexing that money isn't the problem and that it's never been a problem. He then shows us a CC but he won't give it to us. He says he wants to insert it himself but we have to check the name on the card to make sure it's the same name on the ID to prevent fraud. Then he really starts to get worked up and starts yelling at my supervisor saying "I'M GONNA TEACH YOU SOMETHING TODAY" and accusing her of treating him like a child and he is yelling at this point.

The weirdest part is while he's yelling at her, he turns to me and says, "I would never yell at women, I'm actually very gentle and would never hurt a woman," then turns back to my supervisor and starts yelling at her again. The dichotomy of man I suppose.

Night auditor here. Been in the industry for four years but I have to say this is a first. Currently on shift but something curious has come up. A few hours ago, someone claiming to be a U-Haul representative called asking about possible customer accommodations. The company would cover the room, tax, and dog fee, while the customer paid for the incidentals themselves. I told them I would need a credit card authorization form before we went through with anything else. The guy wanted our fax number, and after some digging I gave that to him but we eventually settled on exchanging the auth forms through email. Weirdly enough, though, they apparently did not get my auth form email, and stated this just as I received a one-time credit card authorization form from a different email address. Both email addresses in this situation have uhaul as their domain name, which adds to the legitimacy of their business.

However, the auth form is weird, and unlike any other one I've ever seen. It has all the information a normal auth form would have, with the customer's name up top. But it also shows a scan of the director's Arizona driver's license (I work in Ontario) and his name and signature next to it. Not sure why it would have that for a simple auth form.

Another red flag was that the guest only had a prepaid card and a debit visa card with no name on it. Stupidly, I took a full incidental payment of $250 on his debit visa (if it's actually his). The guest's driver's license was legitimate, though.

Has anyone else encountered this? Is this a scam or just an unusual circumstance? I've never had U-Haul call for hotel accommodations before, and even my manager and the non-emergency police found it odd.

EDIT: My boss just got off the phone with U-Haul with the file numbers and they were able to confirm that this was a legitimate accommodation. False alarm! Phew!

The last four years I've been front-desk. To the point I finally got out of it... but not entirely. I still help cover the phones and patients.

But our regional director is coming in tomorrow. You want to know what's going to happen? She's going to say that all the "mediocre jobs" can be handled by front desk. Want to know how I know this? Because it happened before.

I want to FUCKING HUMILIATE her. I'm so fucking tired of seeing our front-desk person get overworked and landed with the worst jobs. She always is and she knows it. She's voiced it to me. And having worked front-desk myself I know the feeling.

Our company would not survive if not for her. So now that I'm covering her position tomorrow I want to fucking wreck our regional. They're going to recommend that some "menial" task be relegated to front-desk. I want to show them everything that front-desk does.

Knowing my luck though... after saying this it'll turn out regional is actually a decent person and I'm the asshole on front.

Hello from the Gigglesnort hotel. I am reposting from my old alt u/BillieJackson to my main. I named my hotel after the 70s kids show and it doesn't matter which place in working at the time, it's the same name for all my stories.

I'm a student of Mental Health Services (at the time of this story I was working on my Associates degree. Now I'm halfway through my Master's and I've been a substance abuse counselor for 5 years. No longer working in hospitality.) and this woman reminded me of a textbook case study of Schizophrenia from class. She comes to the Gigglesnort roughly once a month or so and we all know her because of her unique demeanor.

I'm not trying to diagnose her, but rather paint a picture for y'all about what we see.

In short, she is slow to move around, shuffles her feet, slow of speech and very quiet. She is plagued by a fear for her safety. She does not speak cohesively most times; she doesn't finish sentences very often. Her facial expressions do not match her words in most cases. She presses her fingers to her throat in the same way that a patient with a tracheotomy would press on that button thing to help them talk. But she doesn't have anything there as far as I can see.

She came in the other night and my NAer checked her in. Assigned the room and everything. The guest put her fingers to her throat and softly said "Can you make a phone call for me?" No emotion on her face. The NAer said that she could. But the woman couldn't focus enough to figure out who she wanted to call. Paced a little bit. Then she walked back out the front door instead of toward her room.

She came back to the desk again and handed over a note. She said nothing and left again. We didn't see her for the rest of the night. The HKers said her room was untouched when they went to clean the next day.

The note said this:

[redacted phone number] Press -#5 I've got all my information together. Doctor, nerolg nerologist and counselor - I'm going to church crying out to God to save my life from the person that is hurting me. You are known for [illegible] Please help me get a restart -at my new church I will give it all to you if you'll help me get a restart and get free from this person that is hurting me.

On the back it says:

I've already called the police

This go This message goes to a church you can make it a prayer request but leave it on line 5

Nothing seriously dramatic happens. We're not sure if she is sick or a victim. Or both. But trouble doesn't follow her into the hotel. She is just seen sometimes aimlessly wandering the hallways and this last time she never actually stayed with us even though she paid for a room.

Edit: I searched for the phone number from her note and found it it was to the church/ministry that she must have been talking about earlier. This is a local mega church type that has a fairly well known charity ministry department. They send people to hotels sometimes for emergency housing and stuff like that.

2nd post

This is MY first real encounter with this woman. Previously I had very short interactions and I didn't recognize her face at first tonight.

Here's the transcript of the latest. This woman comes in and says that she's being "hurt". She will not quantify what sort of "hurt" she is experiencing. I even ask her to explain many different ways and she can NOT give me any sort of explanation that makes sense. I don't know if she's being physically assaulted, or if someone is practicing VooDoo on her. I don't know if she feels like she is being possessed by a demon or if she is hallucinating tactile sensations under the skin. She does say that it is all "physical hurt" though, but in the same breath makes it seem like she is being hurt by an unseen assailant from a distance (which is more remembrance of a hurt to the spirit or a voodoo doll.)

Her verbiage is vague. It's confusing. It doesn't give me any context to grasp onto. I don't know how to empathize with her.

She wants me to call a pastor that she has a cell number for. I do and it goes straight to VM. (It IS after dinner time.) and then she wants me to call someone that sounds like she might be an employee of the church, on the pastor's payroll? And she wants me to read this note for her. Luckily, (and you'll see why when you read the note) this woman walks out as I'm making these calls. Then she comes back in, as if to give me privacy. Thank heavens!!! because I was NOT going to pretend to be her "christian sister" and pretend like I was buying into all of this stuff. I wanted, instead, to actually talk candidly and find out if I needed to call for a welfare check on this woman. Now, remember, she's not even a guest right now. But she asks for our GM by name. She has previously been in here and Papo (GM) has spoken to her before. She thinks she can get some help from him for some reason.

Here's the script she wanted me to read on the phone.

"Introduce yourself as my Christian Sister. [Pastor's name and phone number]. [Woman's name]'s dad came by the office earlier today to let you know there was a situation and wondered if you could help. [Woman]'s getting hurt - the information about her life has fallen into the wrong hands somehow.

We do not know what information you may have about her life but we are asking that you work hard at making her safe and calling people to save her life. Her head has been hurt again - Do you have any information about the "in" things that were done for her life - If so we need help in getting things in order quickly - also we wanted to let you know to be very careful there seems to be some mean people involved that do not care much for people's well-being and safety -~~

I wanted to talk to these people she gave numbers for but the pastor went straight to VM and the employee rang a few times and also went to VM. I was hoping to get some clues about what was going on. So I told her about leaving VM and she thanked me and left.

These are the situations I have NO CLUE how to help someone. I want to do the right thing but how to I actually help? Especially when it seems they need different help then what they are asking me to provide?

Here’s some more Framptonality for you, ladies, gentlemen, and non-binaries. Dramatis personae in order of appearance:

Me: your narrator

AGM: pretty self-explanatory

Mom: mother of a little girl

LG: little girl

I was just returning to the desk after talking with my AGM.

Mom: She was going to go around and check us in!

Me: (Chuckling) Want to do my job someday, young lady?

LG: Yes!!

That’s when my AGM walks behind me on his way to the shop.

Me: Hey AGM! This little girl wants to do my job!

AGM: Well then, in fifteen to twenty years, you could hire her!

Me: Yeah, surely I’ll have made GM by then.

Mom, slightly amused: She’s looking forward to seeing the pool.

LG: I like your ponytail!

Me: Why, thank you! This took me four years. Here, let’s see if I can find a room near the pool. (Looks through available rooms) Aha! Here’s one. It’s actually right down the hall!

And this little girl’s face lights up. So, I let this future desk agent get involved by giving her the check-in spiel. And just for fun, I give her the keys to the room. She’s just the happiest young lady ever afterwards! This is another reason why I enjoy what I do!

Teal deer: I inspire a little girl to join us here in the hotel world one day.

I work for a large budget hotel chain. We have a tiny car park, which obviously fills up quickly (we have 120 rooms). There are 6 signs in the car park, two on the front desk and one in each lift- plus the fact that you walk past the fucking payment machines- each telling you that you need to pay for your parking.

We are very used to the “I thought it was free because I’m staying here/why should I pay for parking when I’m a guest” etc. But, the most common thing we face is “no one told me I had to pay for the car park.”

Is it just me, or should it be obvious because of all the above that you need to pay for parking on arrival? The car park belongs to an external company, so we as hotel employees have no control over it/ability to do anything whatsoever.

Why are people so stupid?

This will serve as both an update on my other post (will link it later) and a warning for a likely scam operation.

So in my original post i complained about guests haggling for a lower rate. How my night auditor granted the request and let them pay in cash for multiple rooms, took no card for incds. Well he has since been let go and i brought the situation to the local police.

Now for the update:

During this week (week of thanksgiving) we aren’t open on the holiday. We have two morning attendants handling the check outs, delivering toiletries and a thanksgiving brunch for our guests and working staff (should they want to eat).

They can volunteer for this. In return they get holiday pay added to their quarterly bonuses. After 12pm, they all go home to spend the day with families.

Two of my staff live nearby, so they volunteered to be on-call. So the allegedly newly wed “couple” came to the inn, blew up my night attendant’s ( Call him J) phone. He comes and immediately recognizes them as the couple that came with a wedding party to haggle. J told me that they were “disappointed” that M (night audit that got canned) wasn’t there and stated he was very “accommodating” (🙄🙄).

Well, the couple isn’t looking for a room but a refund for all the cash payment for every room. Apparently it was “paid in excess”.

Need to know details regarding this:

-They haggled to pay 150 cash each for 22 rooms. Those rooms were empty for scheduled deep cleaning. They weren’t stripped yet but M unblocked them all for the party.

-The rooms were made under one name: An older gentleman. Neither the “bride” nor “groom” put their names down. (🚩)

-They didn’t give cards for incidentals, apparently because their bank wasn’t authorized to be used here. (🚩🚩)

J tells them since it was cash, it’s already been processed and can’t be returned. Also, he can’t put 3k+ on their card since it wasn’t paid by them but each person individually.

“Wife” tells him the money can be put onto their bank card (🚩🚩🚩). That they’re all “related” and it wouldn’t be an issue. When J explains that it isn’t possible, the couple becomes tense and pushy. So J goes to the back pretending to speak with a manager (Me) but actually called the police. Comes back out, holds them there by pretending he’s processing the request.

As soon as the police comes in, the “couple”tries to leave…without getting the card back. I’ll spare you the rest and let you know that the “couple” has been arrested. Apparently, they not only attempted this at several other properties in the area…they also attempted to do a check scam with an event space that came in as an immediate red flag at the local bank.

Please take this information as a new scam to be hyper vigilant of. The red flags were glaringly obvious here but these scammers are coming with newer tactics during the holiday season especially.

With all that said, i hope everyone had a good holiday.

This is gonna be a short one. I was minding my own business, going through our inbox when this older lady flies pass the desk walking with her husband, looking at me with an angry eye. Unsure what her deal is, I go on with reading the emails. When she's almost at the door, she blurts out an angry "Good evening". I reply with a goodbye and, as she opens the door to go outside, she blurts out an even more angry: "It would be nice to be told good evening!" And she storms out, leaving me in a slight moment of "wtf just happened?"

I guess I am not getting a good review.

I never really analzyed when I say good evening or not. When thinking about it, if there is a friendly eye contact, I will smile back and nod. If the guests wish me a good evening when they walk past the desk, I will reply to them. If I'm busy, well I'm busy. But when people are talking with each other, seem to be in a hurry or whatever, I indeed don't go out of my way to interrupt them.

The same way I don't like the waiter/waitress to interrupt me every 5 min when I'm at the restaurant to ask me if everything is fine, or I don't like staff to jump at me and start showing me stuff around when I walk into a store. I have my bubble and don't like people to get too much into it.

But I'm an introvert, and not all people are introverts. I will keep that in mind.

Want to talk about something that isn't a front desk tale? Have questions you want to ask? Any comments you'd like to make? Post them here.

​

Also, feel free to join us on our Discord server

basically the title. i'm an AM front desk agent at a smaller milton property near a major tourist town. we had a big family staying with us for a couple nights split into four different rooms. they had somehow racked up two noise complaints the second night of their stay with us!

I had a gentleman come down and tell me that around one in the morning, a couple kids were running around the hallway laughing for about an hour. not sure why they were put on our top floor or why he never called night audit. he said the noise had since died down so I apologized to him and told him to let us know if it continues.

a few hours later, a woman called complaining about noise coming from the same room. I went up to check it out and as soon as I got out of the elevator it sounded like someone was getting bodyslammed into the floor. I knocked on the door but no answer. when I went down to the desk to call their room, a girl no older than about 6 answered. I asked her if I could speak to her parents and she said they weren't there! I was livid. I was finally able to get a hold of the mother and she told me that she'd "tell her kids to stop having fun". thankfully the noise stopped after that.

when they finally came to check out, I asked her how everything with her stay was. she said it was great but she didn't appreciate being called about the noise. she showed me her diamond member keycard holder and told me she's a super shiny member "just so you know". like that puts her above leaving her kids alone in a hotel room. I love hospitality and I'm so grateful for the connections I've made from it in the short time that I've been here. but some people are crazy haha

update - management ended up DNR'ing them from the property but decided not to involve the authorities. I wish they would've been gone sooner but unfortunately the two noise complaints and the kids being by themselves just wasn't enough to have them kicked out. I wish the best for the kids and hope the parents realize how dangerous that could've been for them.

This story happened earlier this year and thought I would share it to give others a positive tale. I have never worked in a hotel or motel but have great respect for what you all do. I had booked a room for my daughter and myself in a very small - think eight cabin - motel so we could attend a camping event nearby. We belong to a niche group where you don’t necessarily know everyone as we’re scattered across the country but you can often tell by clothing that they’re in the group. I needed the motel for several reasons, one of which is I’m disabled so camping wasn’t an option. I needed electricity as I was writing report cards on my laptop, and my daughter needed to study for exams.

My daughter and I arrived a little later than we had planned but all was good. Walked into the tiny reception area and there are two people who I didn’t know but instantly recognised by their clothing to belong to my group. The receptionist/owner is looking wide eyed and panicked. The two trying to check in are also panicking and the woman looks ready to cry. They had flown from another city, hired a car, and arrived at the motel with their confirmation email only to find that there had been a complete stuff up with their booking. The owner had only recently bought the business so this wasn’t her stuff up. Due to the camping event, there were no spare cabins. The two out of towners were beside themselves as they had no alternatives.

Even though it was a 1.5 to 2 hour drive home for me, I made the decision to let the couple have the room I had booked and travel back and forth. The owner checked my booking which was totally fine and the relief in that room was palpable. All I asked was for the refund be put back on my credit card as I had prepaid.

When I went back to my car to let my daughter know of the change in plans, I got a call from the owner who added an extra $200 to my refund to help pay gas money. I did try to say no but she’d already done it. I still had fun for a shorter time than expected but I was truly happy to be in the right place at the right time to help. Hope you enjoyed my tale and stay safe!

I was tickled to find that a review came in from one of our metallic guests. Said guest was offended that our housekeepers had Thanksgiving off, something that seemed rare in the field of hospitality. His comments read:

"I checked in yesterday for a 3 night stay. I learned from hotel management today that because it's Thanksgiving there will be no house keeping service available. Really?? I've stayed at hotels on major holidays many many times and have never experienced this before. Aren't you in the business of delivering hospitality service!!! It's hard to do when you give your staff the day off. Very disappointing!!!!"

I spoke with this dude and needless to say he was quite flabbergasted that his room was not going to be spick and span for his return from turkey gobbling. He was also the ONLY guest who saw an issue with it, honestly it was pretty funny.

I'm working the night shift the day of Thanksgiving, I got in an hour ago, and it's been a night already.

I got a report from my second shift that cops had been called for some kind of fight in the parking lot (this second shifter is notorious for not paying much attention and being very stingy on any details)

A couple of drunk guests got into the pool room after it had closed. I had to kick them (and their large, mostly full case of beer) out

They settled in the lobby for a bit, and kept trying to convince me to take and drink a beer with them. As drunk folk can be, they were not taking no for an answer until I told one of them "you really need to learn to take no for an answer"

They're now hiding out in the dining area with their beer and a few more friends, which is annoying but at least I can keep an eye on them. I'm working both hotels tonight though, and I got a call from across the street that there's "someone suspicious" walking around the parking lot. No extra details, and the person that called admitted they were parked in a handicapped spot without tags, because " second shifter said I could do that since I'm disabled but don't have the permit"

Here's to hoping the drunk folks on the dining area stay chill, and Mr. Suspicious isn't going to be a bother either

Idk what goes on at everyone else’s properties, but here there is major, perpetual beef between housekeeping and the front desk. For no good reason, it’s mostly a one sided hatred. Housekeeping is constantly talking shit about us or making our lives difficult, most of our hostility comes as a reaction to them starting it with us lol.

Housekeeping perceives us letting our boss know about certain things as us “snitching” on them constantly. However, when they’re marking rooms as clean and inspected but leaving them dirty so they can go home, and the FD is getting screwed because we’re sold out, what choice do we really have? On top of that, MAJOR hazards have been left in rooms, for example, I have had guests on TWO DIFFERENT OCCASIONS bring me fentanyl that was left in the room upon their check in. Fentanyl. Again, what choice do I have but to snitch? In return, they’re constantly going over our boss’ head trying to get us fired. Only to result in that department have a massive turnover, meanwhile all the FD has been here for a year at LEAST, if not much longer, which I think says everything it needs to.

Now, for my most recent beef with housekeeping lol. Our FD supervisor took time off this week, requested well in advance of the holiday AND she’s working 2 double shifts to accommodate that this week so we can all have our 2 days off as well. The housekeeping supervisor says she shouldn’t be allowed to take vacation time. Ever. Because she’s a supervisor. The thing is, the assistant housekeeping supervisor is her daughter, and she has taken entire weeks off multiple times. Given far fewer notice and her coworkers picked up the slack for her, she didn’t do it herself. So who tf is this bitch to talk about my supervisor (and good friend) like that? Yet another thing she’s running to the owner to complain about. It’s just getting on my nerves.

If you hate your job, your boss, and your coworkers in other departments this much, FIND A NEW JOB. There have been two attempted coups by housekeeping, but that’s a whole other post on its own lol. I swear I feel like I’m working in a crossover between the Golden Girls and Mean Girls sometimes!! These old ladies are acting like rotten high school brats lol

The hotel I work for focuses mainly on golf, bicycle trips and hiking trips for the summer, and business meetings/conferences, which is the main booking source for November-April. Last week we had the whole hotel (58 rooms [-2 that are currently out of order]) booked by one international company for their annual networking meeting.

When our housekeeping staff cleans the conference rooms on the kast day, they usually find a bunch of stuff left behind (jackets, chargers, pens, umbrellas, USB-sticks, sometimes even laptops). They brought all the items they found over at around 6:30 a.m., so the front desk could list them as "found items" in the system. Usually the morning shift does that, but I was done with everything for the night shift, so I started listing the items to take that off their plate in a busy day. Our fairly new (3 months) front office manager arrived at 7 a.m., counted the cash register and thanked me for starting with the lost&found stuff. So far so good.

Then he started plugging the found USB sticks into the FD computer to "check if there's anything on there, because if not, they're not worth putting into the system." I told him how dangerous and stupid it was to plug random found USB-sticks into the computer that saves a bunch of personal information INCLUDING CREDIT CARD INFORMATION of our guests, but he told me to mind my own business, he always does it that way, besides there's currently only one company in the house anyway.

I left it at that with him but wrote an E-Mail explaining my concerns to the GM. Apparently they had a talk with FOM, because now he's very cold and impolite to me.

So last night during my audit shift a guest comes up to me and asks to extend his stay. This is fairly standard stuff so I open up his folio and get ready to update the needed info when I notice he has been charged 5000 dollars for his deposit when ours is normally 50. I step away and try to call my FDM who the system says is the one who charged him to find out what's going on. She sends me to voicemail which is fairly common for her. So I go ahead and extend and fix the deposit issue and send the guest on his way. 30 minutes or so pass and my FDM finally texts back. I inform her she charged someone a 5000 dollar deposit and she's like nope couldn't have been me must have been someone who didn't log out of my account. Which would fly if she wasn't the only one on shift at the time because the A shifter had called out and we only have 3 non audit front desk staff. I just shook my head and moved on because everyone knows she's useless at her job and only got it because we lost our gm and had no management for front desk and she was the ONLY choice.

Per the title, every other week we end up with families dropping an older relative and then just leaving them here like we're an old-age home. We're not PSWs. I'm disgusted that people just leave family like that.
For the past few day's we've had a lovely lady in house who has dementia. Helping her out is nothing big, helping people is part of why I work this industry.
Today she's been very ill, and not long before writing this post I was at the desk reading the new when she came out of the elevator screaming at the top of her lungs. Very concerned at this point I went to see what was wrong when she started hurling pink all over the lobby and ourselves. I brought her to her room with fresh towels and water. Left a message with her contact on file after cleaning best I could.
I'm really shaken up but I cleaned myself off best I can but I don't have a change of clothes here, and I'm the only staff in the building.

The GiggleSnort is from a TV show in the 70s. I use the name for whatever hotel I'm working at in my stories. Reposting from my alt u/BillieJackson to my main so a new generation can enjoy my tales.

Rm 1xx is a snowflake. He supposedly comes in to the Gigglesnort every couple of months or so and "always gets [his] rate" and "want[s] the same room". I'm sort of new at this particular property so I've not had the chance to meet him yet. My GM has been here for nearly a year and he doesn't know who this guy is either. So he must not actually stay here as often as he says he has. (I looked him up and it's been at least 6 months as far as I can tell.)

But no worries. "His" rate is close enough to my rack so I feel confident in helping this guy out. He can't even tell me what his regular room is so I use the one he stayed in 6 months ago. Its one of the handicap rooms but he swears it's not the one he was in. (He was.) But he's ok with it as long as it's on the first floor.

mental eye roll so why he was giving me grief over it I don't know. I can roll with it without making it seem like he's an idiot.

After checking into his room he calls me for some TV issues.

SnowFlake: This TV isn't working.

Me: Thinking about all the other times people have TV problems. (Because it seems to be THE thing to cause issues around here.) I know how to work through most of the complaints. Is the TV coming on at all? Like is it showing only one channel but won't let you change between any others?

SF: It's not coming on. I just don't want to watch gospel music. I want the news. How do I get Fox News?

BJ: Thinking with another eye roll, "so the answer is yes." Ok, so it's only showing one program but not any others?

SF: Yeah this gospel music stuff.

BJ: Ok, try something out for me. See the SAT button on the top right? Push that. Then try to change the channel.

SF: tries Wait, so it's going to make me flip the channel a thousand times?!!!

BJ: eye roll at ~527833567 mph No sir. there is a quicker way to find what you need. there is a guide button on the right hand side. Do you see it?

SF: I just want fox. Do you know what channel it is?

BJ: No sir. I do not know the number off the top of my head. But the guide is very easy to use. Just push that button.

Silence

BJ: Did you find it?

SF: What is all of this?

BJ: I'm not sure sir. If you hit the guide button then I imagine you are seeing the channel guide.

SF: What is this company? Because I never want to be a customer of theirs.

BJ: Dish Network, sir. I agree the remotes are a bit convoluted and difficult to understand.

SF: I think that I need to just mute the TV when I'm ready to go to bed tonight because I don't want to go through all of this again.

BJ: so, I'm going to assume you're at the guide menu. If you will now press 0-0-2 on the remote it will take you to the top of the list. Fox should be really close.

SF: This is just ridiculous. What company do you use because I never want to buy them. Do you have a contract with them? You should really think about getting a different service. This is just horrible. This TV is enough to make me not want to stay here again.

BJ: ignoring his tirade. Also, when you are ready to go to bed tonight, do you see two red buttons on the remote? One is smaller than the other? The smaller one is the power button to only the TV. Push the small red button when you are ready to go to bed and then the tv will go off but the dishbox will not. It'll stay on the channel you want it to be on when you wake up. I confirm that he sees the power button. Ok, sir. Glad we could figure that out. Have a great night.

And I took a BIG sigh of relief when I hung up. That phone call wore me out.

Influencers: they're the worst.

I'm sure at least some of you have gotten influencer stay request emails. It's bad enough when they have an actual following, but the ones who have 1100 followers and get mad when you tell them they can't stay for a week in July for free are so far beyond delusional.

The ones that do get free or discounted stays are still the worst. They bring enough luggage to clothe some small towns but never tip the bellmen. They will react negatively to the room you're giving them (for free) if it's not the one they want, ranging from passive-aggressive whining to Pazuzu-possessed shrieking.

"How dare you tell me to turn off my speaker? I don't care if my neighbor is trying to sleep!" "What do you mean you can't get me a last-minute table for 12 at 8 PM at a restaurant that even in a seasonal town is booked 4-6 weeks in advance the entire year?"

I've also heard from friends in multiple resort towns about guys buying one particular influencer and her idiot friends bottles of champagne to impress them, and then they take pictures with it and leave it to be thrown out, wasting $400. I don't feel bad for the suckers who are paying $400 to impress someone who has contributed less than nothing to the world but I do feel bad about the waste. There are sober kids in Africa who would kill for that Veuve Clicquot!

The one good thing about the internet falling apart and turning into a useless, non-functioning collection of spaces where chatbots can sell each other dick pills is that the death of social media will be the end of influencers.

I’m a full time NA and this morning around 5 AM, I get a call from someone whose family is staying here. First of all, I don’t understand why they’re having family call me from out of state when they can just ask the desk themselves, but I digress. He calls asking if his family can have a late checkout, but not before going on a rant about my coworker, first.

Apparently he had called during 3-11 with the same request, and was told to speak with the morning shift. Guy on the phone goes on a tirade about how this was my coworkers “refusing” to help him and how “unhelpful” he was. This is how our convo went after my third attempt to cut him off was finally successful:

“Well, sir, as I’m sure he informed you last night, all late checkouts need to be confirmed through the morning shift, he was not refusing to help you, he was simply following policy.”

“Can I have my late checkout then? I’m tired of arguing about this” (me too, bud. me fucking too)

“Like I said, you would have to speak with the person who gets here at 7.”

“Well, it is 7 here!”

“(Long pause) well, sir, it’s 5 here. The morning shift has not arrived yet. I should warn you it’s unlikely we can accommodate a late checkout due to the holiday, though you can still try again with her when she arrives.”

“(Insert the usual rant about how they’re entitled to a late checkout because of his member status and how outrageous industry standard policies are that he’s certainly heard before) And I want to speak to your supervisor about how unhelpful their staff is!”

“No problem, she gets here at 7. Have a happy Thanksgiving.”

click

Why do people constantly act like they’ve never heard of our policies before, when they’ve almost definitely heard it at every hotel they’ve ever stayed at, ever?

In light of Turkey Day, I actually have a Thanksgiving Day story that happened to pop into my mind.

The area in which I managed my second hotel is the sort of area such that people are more likely to leave for holidays than arrive; consequently, Thanksgiving Day was about average occupancy for us. I didn’t even bother to raise the rates because I wouldn’t be doing it out of supply/demand, but merely because it’s a holiday, which just feels dirty.

I’ve got B-Shift as both my mother and my (at the time) in-laws preferred a very early dinner anyway.

Around 5:00p.m., a seemingly frazzled woman in her early thirties arrives; we’re deliberately going to change a few names and make her Cynthia.

Cynthia: Do you have any rooms available?

Me: (Offering a disarming grin and gesturing to the mostly empty parking lot) I’m pretty sure I can find at least one available.

Cynthia: Do you accept cash?

Me: We do; are you from around here?

Cynthia: I am. I can’t with my fiancée right now. You wouldn’t believe what he said about me at his parents, in front of his whole family, too. MAYBE I’ll go home tomorrow; we’ll see.

Me: Smoking or Non? Also, do you anticipate having visitors?

Cynthia: I don’t smoke and no visitors.

Me: Very good. In light of the circumstances, I’m just going to charge you our normal rate; locals would typically have to pay more, so keep it between the two of us. I’m also waiving the deposit. That’ll be $78.44, please.

Cynthia: Listen, I DO NOT want to see that man today. Thank you for the rate. Under no circumstances are you to tell him I’m here unless I tell you directly.

Me: Understood.

Cynthia: I mean, DIRECTLY. In person.

Me: You’ve had a difficult day, so I understand your concern; I promise that yours is not an unusual request; I hope the room is to your satisfaction. Our bar is closed tonight, but if you decide you want a drink, I’ll go down and grab you something; the first two are on the house.

Cynthia: I don’t drink, but thank you, you’re a sweetheart.

—-Fast forward three hours—-

A gentleman comes in, we’ll call him John, because that wasn’t his name. Interestingly, he doesn’t really have anything to say about how his night’s been going.

John: Hey, do you have any rooms?

Me: (Gesturing at the half empty lot) It’ll be a struggle, but I think I can find one.

John: Okay. How much?

Me: Smoking or Non-Smoking? Also, are you staying alone and are you from the area?

John: Smoking; I’m sure I can find some cigars somewhere. I’ve had a hell of a day. Actually, I am from around here.

Me: Okay, that’s $120, tax is included. Please refrain from smoking large cigars, or you’ll almost definitely set off the smoke detector. Anything about Cheroot sized, or smaller, is fine.

(As I’m putting him in the computer, something occurs to him)

John: Hey, I moved not long ago. My address isn’t what’s on the license. Do you need the correct address?

Me: (Already Basically Done) Nah. You don’t look like the room trashing type; besides, this is enough that I could find you, easily enough.

—-Fast Forward to Two Hours Later—-

I get a call from John’s room, 319.

John: Hey, is there a Cynthia Angeletti staying here? I drove by my house and her car isn’t there; she will answer for embarrassing me in front of my whole family.

Me: (Inwardly saying, “SHIT!) If she were staying here, it’s not as if I could tell you, but she’s not. Have you tried calling other hotels?

John: Yeah, but they all said the same thing you did.

Me: Well, they’re good at their jobs, then.

—-A half hour later, I get a call from 208—

Cynthia: You know, I think I will take you up on a drink, but only one. Do you have any red wine?

Me: I do have red wine. I’ll tell you what, we normally don’t do room service, but you’ve had a Hell of a day. I’ll go grab the best bottle we have and a wine glass; I can either knock or leave it outside the door and call your room when I get back downstairs. The bottle’s on the house.

Cynthia: You’re SO sweet! You can knock; I trust you.

——-

Apparently, they went the entire day (and checked out) without ever running into each other. Eventually, they reconciled and both called me a couple weeks later when they realized they had stayed in the same place.

Evidently, Cynthia figured John would go looking for her car if she wasn’t home, so she parked at a friend’s house and her friend drove her to the hotel.

Even if I had gotten the correct address for John, and made the connection, I probably would have still had to rent to him, or that would seem unusual. His call just wouldn’t have taken me by surprise.

Happy Thanksgiving!

A lady came to the front desk to request a late check out for both of her two rooms today. I explained that I couldn’t fulfill her request because the housekeepers are going to have limited service so they can go home a little early to be with their families on Thanksgiving. She got upset, demanding I give her a late check out because she requested it the day before and she is a high tier member. I was pretty shocked she didn’t even acknowledge or seem to care that it is in fact a holiday and our housekeepers have lives and families outside of work.

I explained late check outs are never guaranteed and based on availability regardless of status. She was not having it and saying stuff like “so my status and the money I spend annually mean nothing? This is ridiculous etc etc”. I held my ground and they stormed off, saying they would make a complaint to management.

While people being rude to me and giving me a hard time when their requests aren’t fulfilled isn’t uncommon, I was pretty appalled by the lack of consideration for our hard working housekeepers she displayed. How could you have so little empathy for others? Will not having those couple of hours really inconvenience you so much that you would make someone wait around for you when they could be spending time with their families on Thanksgiving? Our lives as customer service workers don’t revolve around you. Some people really need to learn some human decency. Hope all my fellow holiday workers are being treated with respect and kindness today, happy Thanksgiving!

Have you ever had someone who just doesn't take 'No' for an answer? Who just decides that you must have meant 'Yes' instead?

Tonight gentle readers, we have a tale of entitlement made manifest, of boundaries crossed, and the conventions of polite society ignored for the sake of convenience.

So of course I'm talking about water bottles.

Buttercup the emotional support unicorn is in her usual spot by the coffee station if anyone needs some magical sparkles or has some leftover pumpkin pie to share with a friendly unicorn.

So it came to pass that I was printing off a few reports when a guest comes to the desk. He's got a small fluffy white dog with him. No leash, but he's holding it, so I'm not going to gripe. But he is.

"There's no water in the room."

Well hello and good evening to you too sir... But no water, that's a problem! Is it just the sink, or are the toilet and shower... Oh. He means there's no bottles of water in his room. We are a small hotel, we don't do that. I point out the water dispenser behind him, the drinking fountain around the corner, and the soda machine down the hall.

He is not happy, but he shuffles off towards the soda machine.

There is some puttering about, and then I notice him on one of the cameras. That's odd, the soda machine is over there, the only things that way is the breakfast storage room and the laundry. But he's holding two bottles of...Oh no the hell he didn't.

I hop out of the back room and startle him. Clutched in his hands are two bottles of "LickRand" water. These are the brand that are in our back room for making Shiny Member Goodie Bags. The vending machine is stocked with "Insaned" brand.

"Excuse me. Did you just grab those from our Employees Only area?"

"Oh! ... There wasn't anyone there..."

He has very clearly grabbed those from our breakfast strorage room, the normally closed door standing wide open.

"Did you open a marked Employees Only area, go inside, and grab two bottles of water, without asking anyone?" I don't often get to use Dad Voice, but at this point I'm making sure every word is being delivered in a way that conveys exactly how disappointed I am.

"... There wasn't anyone there?"

"You went into an area that was clearly marked as off limits to guests. You rummaged around where you were not supposed to be and you stole two bottles of water. Why did you think that was an okay thing to do?" This is a nasty trick by the way. Framing a question that way forces him to realize that he had no real justification or valid reason for what he did.

"I... I can pay for them..?"

"If they were for sale, I would have told you when you asked. There is bottled water for sale in the vending machine behind you." I hold out my hand and he glumly relents, giving me the bottles. I went past him, placed the bottles back onto their shelf, and made a point of closing and locking the door. He shuffled dejectedly away, never to bother anyone...

....oh, he's trying to chat up the gal who's enjoying a quiet evening in our lobby, finishing her paperwork while watching Golden Girls and drinking some beer. Ugh. I kept in view, in case she wanted an out, but she managed to convince him that she really did want to be left alone thanks.

In any case, I hope that everyone is having a wonderful day, which for many of us may involve roast turkey and stuffing and pie. Again, if you have too much pie, Buttercup will happily help. Take care, all!

Teal Deer; guest brazenly steals water bottles.

Good evening all you beautiful night owls and auditors!

This one is a short, definitely not sweet, but 100% eye roll worthy (as you can guess from the title) story.

A few months back - a guest came to check in. We’ll call him Barney. No. Not the purple dinosaur. Barney the Barn Barn. I don’t know. I’m not a night owl so my brain tends to get delirious around this time.

Anyway Barney checks in, asks if they got the QQ and lo and behold, they were in a DD. I investigated because the guest was chill and nice and turns out they booked with shitty OTA. They paid QQ, but the whole OTA to OTA switchamaroo resulted in their QQ becoming a DD when it came into our system.

I explain the situation. Warn them against booking third parties. Explain we aren’t allowed to modify third party reservations and warned them about booking with OTAs. We’ll match rates and promos so just call us directly.

So lovely OTA calls. The one with all about their Ex’s pee and the Spanish word for day. They wanted to confirm the room type booked. I open the reservation and I read the notes. It went something like:

HoeFeetia - virtual card - 1 non smoking double bed. booked a QQ last time and received a DD. I wanted to make sure that I get QQ for this booking.

So I check the extranet and guess what room type we received? A lovely DD.

So I relayed the info and told them there would be a price difference. They agreed and said they’ll call the guest and confirm any changes. I feel bad but at the same time - I did tell you to avoid OTAs.

So we have been having key coding issues with our Onity system off an on all year with some nights not even being able to key in summer and having to escort people to their rooms. They "sent" us our new equipment to update the whole hotel in like April so that's clearly not coming any time soon and we were meant to get a loaner in like August because ours wasn't working but that never arrived either.

Tonight, I get in and there's some key issue but my key reader seems to be working so I am not too worried. As we start checking people in it becomes clear that while the keys are coding on our end the doors aren't working and guests come right back down. Nothing we try works and resetting the server and the readers doesn't do a thing. I call support but I'm 4th in line and they say they will call me when someone is available to trouble shoot. Hours go by, guests are getting agitated and we are running around trying to let people into rooms.

Finally a sales manager stops by and helps us locate a guide to reset the system PROPERLY which we do to no avail but something in me has me try a few things with our readers and I override and re-check in a room on the key machine instead of the PMS system and that works! Finally we can get people in rooms.

We figured out that apparently when our pool door got reset this morning it was hours off so they updated the system to the correct local time and the doors now didn't match so they locked up when a key was introduced. We got the doors reset and all is well now and I just got the call from support almost five hours too late. He confirmed we figured out the issue and that we diagnosed and fixed it correctly.

Turns out the doors can only hold so many "calendars" to know when to work and when not to work so you have to update them regularly. They recommend two times a year after daylight savings changes so if your property doesn't have them reset on a schedule, start!

TLDR: Onity didn't call me back about an issue until it was five hours later and the problem was solved. Also, you should be resetting all your hotel's doors two times a year to keep them working properly.

I can’t believe this happened lol, a guest came 2 hours late to their reservation and we left him a voicemail for his 12pm service stating the service will be charged out in full and if he does show up he will only receive the remainder time of his service and still pay the full price, guest comes at 2pm saying the email states 2pm, the person who booked the reservation was at lunch so our management team moved the reservation over due to us being the inconvenience and he checked in and went inside the spa, the receptionist who booked the reservation comes back and management team pulls her aside to let her know her mistake and she actually pulls up the email and on her side it states exactly 12pm, one of the receptionists prior took a photo of the email to show to the managers and apologized to the guest. as I see the email it was clearly edited with different a different font from our original font. the guest is actually an actor and we looked at his Instagram and he was hanging out in F1 cars…..quite literally during his 12pm original service time lol Although we knew this information our management team didn’t do anything due to it honestly just being bogus. But it honestly goes to show how people will straight up lie and even edit an email to avoid paying fees that were their own fault. If we didn’t have a trail on email our receptionist would have gotten in trouble.

Ok this all happened yesterday afternoon. middle aged woman and man walk in and want to book as it wasn't allowing them online.

Hint tonight, Friday and Saturday are full, so is Tuesday and Thursday. (Monday and Wednesday has 3 rooms left of not the same type for next week.

They are locals (strike one) Known relatives of the town dealers (son and daughter) strike two Blacklisted at every hotel in town, even the ones who take cash (strike three)

They claim they are getting their bathroom renovated.

They thus are told , there is no room at the inn for Jesus C and mary

They are also not permitted to stay here anyway and suggested they try other hotels who may have rooms.

They openly say, we can't, everyone won't allow us.

Now the fun part....

The suggestion was to look further afield like 15 KMs away.

The reply...... We need to stay in town, our son told us to book him in, he needs to be near so his friends can come and get their share of the delivery he just got.

He needs to sell all of it cause the cops stole the last lot.

Bad people want him to pay for it.

They couldn't even keep up the lie for 5ins

Before we begin, shout out to overall nice guest who just checked out, asked for a receipt for her entire (multiple reservation) stay, and then told me that it was our fault she booked through third party for her first night's stay. Make it make sense.

With that blessing out of the way, let's begin the day of despair.

Where do we begin ... oh where do we begin? Let's start with the lady whose dog peed on the floor. To sum it up - lady thinks that dog pee can't go through flooring so she only wanted to pay for surface level cleaning because #logic. She did agree to higher fees if the

WE PAUSE THIS IMPORTANT STORY TO UPDATE YOU ON ANOTHER TANTALIZING LIVE EVENT ...

Another Guest: Thank you for kicking me out *huff puff*. Have a happy Thanksgiving.

Me: Uhhhhhhhhhhhh. Same to you I guess. What the fuck?

(her story was someone was paying for her - but they were being stupid with sending the auth form, so we told the guest that she would have to leave if we don't get the money - she didn't want to, blah blah blah. Eventually the guy who was paying for her just comes down and pays and ask to pay through the weekend and I say that we are sold out on Thanksgiving so that's the story? I have no clue).

OKAY BACK TO BUSINESS.

So dog pee lady. She was making a big stink about it saying it's a surface level problem. We don't need to call maintenance to check the floors and I had to explain the basic logic that pee is pee. Floors are floors. There is a possibility that pee went beneath the floor (LVT flooring) and we don't want the next guest to complain. She's like I'm not paying for that unless I have to. Long story short - she paid the damages. We'll have to do a deeper inspection on her current room because her excuse was "if I noticed and cleaned it, you wouldn't have noticed it" - ma'am it's pee. It smells.

Now to the main event. She-Crazy. Apparently She-Crazy said that she got robbed at gunpoint two days ago and lost everything (I guess her black eye was the result?). Her boyfriend pays for the room via MotelMorning and it's a struggle to get the security deposit (I don't know - night guy?). Night guy bends policy and takes the BF's CC via picture he sent - but no CC auth form filled out [yes, I spoke to him about it].

In the morning, we call the lady and she wants to extend. Great. We tell her we have to collect payment. Here's where I fucked up. I gave her the benefit of the doubt that she would show up and pay. I didn't know about the BF paying the deposit, I didn't know the lady had no cards, etc. So I approved it because we were slow.

So when the lady comes back, Front Desk (FD) asks for ID and CC to pay for the room. That's when She-Crazy explodes and rants about "how she is a paying guest; how we are trying to prevent her from entering the room; how she has her stuff in the room; etc." She's being an asshole, so that's when FD calls me and I tell She-Crazy that she hasn't paid for tonight, she isn't a paying guest, but we'll let her in her room - but she has 5 minutes to pack and leave. I tell FD to stand by the door while she gets her stuff and she takes Maintenance with her as well.

The moment they get to the room, She-Crazy opens her crazy mouth and says "I'm going to take my sweet time." So FD is like "okay, I won't open the door then." She-Crazy foams at the mouth and explodes saying she can't do that; she's a paying guest. we're robbing her; we're stealing her stuff; we're blah blah blah. So I tell her (over the phone) that listen, we're not taking your stuff - but now you're being loud, obnoxious, and not listening to us so you can wait in your car and you will get access to your belongings when the cops arrive.

She listens and goes to her car. Apparently, she flags down another guest who just parked and asked him for help. Now, this guy is a regular and super nice. So he listened to her and tried to calm her down and so on. I guess it worked because she settled into her car. That's when another guest arrived to check in.

Note - I did ask FD multiple times if she was okay, if she needed me to come, etc. She said she could handle it. Cool.

While the couple was checking in, the BF calls and asks what's going on, blah blah. FD quickly explains and the BF says that he can pay for 2 more nights. But FD says nope, she's no longer welcome at this property.

Per FD - he does call back a few times for updates and FD is chill. She-Crazy waddles back in and tells the guests check in that we rob people. We steal credit card information. We are holding her stuff hostage. We aren't letting her in the room. FD told her to shut up.

She-Crazy goes back out. And then she comes back in with a wooden rod thing and approaches teh front desk and goes batshit crazy. "Im going to fuck you up. You can't keep my stuff from me." And she starts whacking the stick on the counter. BAM BAM BAM.

HD isn't fazed so She-Crazy starts to grab stuff at the front desk. We have little cute decor items to bring out the vibes. I put some strong adhesive so guests won't steal it, but we have a shell decor thingy that we use to keep candy. She grabbed that and threw it to the ground. But that wasn't enough. Dumbass started grabbing the little candies and throwing it at FD.

Meanwhile, I'm waiting patiently on dispatch (non-emergency line) to pick up. When I hear / see this going on, I'm like helllll no. And I dial 9-1-1. Apparently, She-Crazy also did the same thing and we basically all ended up speaking to the same dispatcher because when I talked to him, he already knew what was going on. I told him my story, told him what's up, and he sent a beam to his officers.

A guest comes down to just witness it all (the regular I mentioned above) - just in case we needed a witness. She looked at him and says "fuck off. You paid actor. I know they hired you. They rob and steal and then they send you to calm people down so they can rob people. Fuck off x12".

Maintenance guy just kept watching too (FD told everyone to not get involved because woman and she didn't want her to escalate with BS). He also got a couple of fuck you's.

Cops come. And they loudly ask "where is she". She had gone upstairs and sat herself in front of her door. She was being obnoxious to the guest that checked in, but I told FD to not bother her and just keep an eye on the camera until cops come. She was getting aggressive so best to keep distance.

We tell the cops, cops ask her to come down, and she makes a big deal about it but eventually comes down and steps outside with them to chat. I don't know what happened outside what regular guest told me, but apparently she was also telling the cops that they were paid actors, etc.

One cop comes in to check up on things. We had left the mess how it was to show the cops. That's when the cops asked to see the footage, so yours truly had to drive over. I step out the car, greet the cops, tell them I'm a manager and they wanted to see the footage ... and She-Crazy looks at me with crazy in her eyes and is like "oh so you're the one. It's nice to have a face to go with it."

I tried to hide a laugh and a sarcastic reply because I didn't want to escalate. So I just tell her that my business is with the cops and not her. She's like "no, but my business is with you because you stole my BLAH BLAH BLAH." The cops were just staring with a "kill me now" look.

One cop finally tells me to come inside to show the footage, and I show them the footage on my phone. They're like okay and they step out. I chat with the front desk, make sure she's okay, and we just laugh the entire time about how stupid this turned out to be. She's the one who collected payment from Dog Pee lady, so she's like I thought I was gonna have problems with her - but she surprisingly paid it with little hassle. So I thought easy night. And then this happened.

We started cleaning up the mess too (cops had looked at it while I was driving over) and She-Crazy was staring at us through the window the entire time, making faces, being obnoxious. I just laughed and rolled down the blinds. I ain't dealing with crazy AND CREEPY together. She can fuck right off.

Cops come, ask if we want to press charges and have her arrested, and I laugh saying who's going to go to court for this. lol.

BF calls again, and I'm there so I ask for the phone and tell him to stop annoying us. Front desk was nice about it, I'm not. I told him that if he wants updates - he can get it from his GF. But he's like I can't get through, I think her phone is dead - but she was chatting with her mother and complaining 10 minutes ago. So I'm like that's not my problem. So he's like she has a mental illness. I stopped him right there and told him - "I'm sorry to hear that, but that isn't my concern. She was treating my staff and guests disrespectfully, she threatened my staff, and threw stuff at her. I don't want to know nor does it make a difference to me. I don't want to hear an excuse." His main concern seemed to be to whether she'll be arrested or not.

But alls well that ends well I guess. She left with the cops, cops gave me her info in case I wanted to file a trespass thingy with the cops so if she trespasses again, she'll be arrested, etc.. I doubt she'll come back but what a day. I official hate Tuesdays lmao.