So because this is a smaller hotel, a lot of the responsibility comes on front desk to walk the property or check rooms, etc.. No big deal, extra cardio, get my steps in, we’re solid.

So Guest (“Priscilla” - not her real name) came at night because apparently her TV reset itself. The night guy is new so he wasn’t familiar with how to fix it, but he told her I was going to be there in the morning and was like okay, I’ll just talk to him (because she knew me).

Morning rolls around, and Priscilla pays a visit the front desk with the remote. Basically, one of our TVs broke a while back so we got one from BestBuy as a replacement. For whatever reason, it decided it wanted to do a factory reset on itself so you just needed the original remote to set up the time and whatnot. Two second job; easy.

The second part was her remote was lagging with changing channels. I guess there was some sort of delay so she asked for another remote. But she wanted to try setting up the tv first to see if that would change anything. Normally, I’d go with them to the room and program it there and check to make sure it’s properly working - but she is the kinda guest that doesn’t like others in her room - totally understandable and not an emergency situation either. So I program the remote, hand her both the OG tv remote and the new remote, and she goes on her way saying she’ll try and let me know how it works - if not, I can come by myself. Cool.

I get busy with my own shit and 30 minutes later she hasn’t come out, so I go on my merry way to walk the property, check rooms, keep an eye on shit, etc..

As luck would have it / later revealed by the cameras - she emerged from her room the moment I left the desk. The timing was impeccable. In the moment, I genuinely forgot to put a “be back” sign that I normally do, but not policy or procedure. I also forgot to take the phone because I thought it would be a quick walk and the hotel is small enough that I can hear the phone ring (and it was a slow, dry, boring morning like usual).

I guess she waited for a couple of minutes, and then returned back to the room. Then came out again and dropped off a note.

The jist goes something like:

She came to return the OG TV remote and was hoping there was another remote to see if it’ll improve the lag time. She usually sees the be back sign or hears computer mouse clicking. She doesn’t know if I left or was avoiding helping her change the remote. She wanted me to put up the sign so she knows when to come back, not feel ignored / no one is there to assist her.

She’s long term too so it isn’t like she doesn’t know me. I’ve always been helpful (tbh the most helpful one here) and then I get this LMAO.

She came back like 10ish minutes later and I gave her another remote and it apparently worked.

A 3 star hotel that always have at least 40% or less occupancy. At least 60% mostly the standard rooms have issues and alot also are OOO. My boss continues to accept bunk off group check ins or cancelled flights which the hotel & the GM clearly aware that there's alot of issues on the rooms. Why accept when eventually theyll complain? Mostly the issues are acu compressor, tub leak, tv not working really the basic things but they dont even manage to maintain it or set aside a budget. They get the budget through petty cash which has a limit. What they need is a complete renovation and upgrade of the rooms. Also to add bidet, only the higher floors have bidet. Also the problem with this is that just because we have a usual low occupancy you can close alot of floors to save electricity. What if there's a last minute group again? Today there was so many issues in the rooms and i also had to turn down some walk ins because the rooms available have issues, closed floor or ooo. It makes the job alot difficult.

For some context, I'm a Night Auditor at a resort and for the last 7 years I've never had to clock out for lunch as I'm the only employee here and our security is a third party. But recently management made the change of, oh, I need to be clocking out now for lunch.

So I bring up the subject or what if the phone rings or a guest comes to check in or out. I'm told to have security watch the desk. But they are not trained on our system or can answer guest questions.

So my delimna is here, tell the guest sorry I'm on lunch come back later or clock in and out a bunch of times and try to make sure I hit 30 min for my lunch.

And also, it's literally just me and security at a resort with 380 rooms. Anyone have any advice or do I just need to deal with the new adjustment? What if the security guard refuses because honestly it's not a third party's job to stand in for my break.

It had been a quieter than usual Saturday night, and I knew something gotten to give.

It was 4 am and we had only a few rooms left. A woman called in for a room and claimed she will be here in 10 minutes. I gave her the "first come, first served" speech as usual.

I immediately smelled trouble when she and her guy showed up within 30 seconds after the call. Everything went fine surprisingly, until they started complaining about only getting 8 hours for the price of overnight.

"But we only get like 8 hours!"

"That's the price for overnight."

"Can we get like a late check out?"

"Late check out will be $25 dollars for each hour after 12pm."

"You are charging us for over night and it is only 8 hours!"

"Do you want me to cancel the room for you?"

"Give me back my money!" Gladly push the money back through the opening.

"We are getting the room." Both of them argued a little and pushed the money back in.

"Ok...? You sure?" Finished the check in.

"What if I have a reservation through (infamous 3rd party) for this afternoon and do a early check in?"

"You have a reservation?"

"NO! I am asking how much will it be for a early check in if I want to check in now! (Muttered some racist slurs)"

"Normal check in time is 3 PM in the afternoon. Since it is still too early, it will be considered an extra day, which will be the same price I told you."

"But how much is the early check in for now!?"

"$160" The price of the night.

"You said each hour is $25 dollars!"

"So you want to do it by hours? It will be $275. Check in starts at 3 PM, 11HR X $25=$275

"What is your name?"

"Shin-no-suke. Do you want me to spell it for you?" The name I reserve for possible trouble maker.

"Fking (racist slur) over charging us to pocket the money." Mutter more racist slur while going to their room.

I would pay to see if they actually trying to complain about someone called Shin-no-suke over charged them.

Edit : spelling

I have a short story and connected question, working here at a known hotel chain in the Netherlands.

We are charging with every stay a 30€ deposit (per night) in form of a preauthorization on the guests credit card for any incidentals. From what I have experienced in other countries such as the UK or US this is not even that much concidering deposits up to 100$/£ per night. However, I need to explain to guests all the time why we charge this and for what reason we are doing this, where in many cases the guest looks at me like I tried to explain them a complex physical formula. Regardless to say that I mention every single time that it is just a hold on the card and nothing more. I experience this literally every single day and I sometimes I ask myself if guests actually stay their first time in a hotel or if they just play dumb. Like it comes sometimes this far that guests get mad or even annoyed at me for explaining this to them.

What are your experiences with this?

So this just happened a little bit ago.

I work audit at a Mawiday Binn and I got several noise complaints so I evicted the offending room. Slamming doors, yelling in the hallway. Just generally being a completely shitty guest well into the quiet hours that are posted all over the place. Took a call to the police, but they left and were gone and so I thought things were going to settle down.

In walks in a young lady asking if she can be let into the room I just evicted claiming she left something very "precious" and important. I inform her that that since that room has been evicted I would not be letting her or anyone into the room at this time. She begins to argue about the importance of the item and that I can go up to the room with her (Nope, not going to happen). I offer her to return later in the morning to retrieve her item. That wasn't going to work for her and so she says I am being racist and she pulls out her phone and starts recording and ranting about how the hotel and I are being racist.

I walked into the back and called the cops. As I am on the phone she is becoming more irate and screaming in the lobby and I hear her slamming her hand on the desk or something. So I just sit back there and wait for the cops.

Eventually I venture up thinking she had left, but she is there with some other people I hadn't seen before. One of them was just asking me what was going on in a calm tone while she was yelling about how she had talked nice to me. I tell the guy that I said she could return in the morning for her charger and that the cops were on their way. They left shortly after.

Cops came shortly after that and since the lady was gone they just told me to call them if anyone comes back.

It seems The Preakness really does bring out some wild cards. Hope ya'lls nights/weekends are going better. Thanks for letting me vent.

Buff Santa Claus was a homeless dude who liked to hang out near the hotel. He never did anything bad or harassed guests but he was always near by. Honestly he was our hotels unofficial mascot. During night audit he’d often come by to the lobby window, and would hold up some random item usually to show it off or perhaps asking if I wanted it. He also never spoke, he would talk in gibberish most of the time. I really don’t know if he had any mental handicaps or if it was because of drug use. He was also really and I mean really buff. Whatever his gym routine was or even where he worked out at was a mystery. He had a huge beard just like Santa Claus. One day he came by in the early morning which was unusual for him. He was wrapped up in a sheet that honestly looked like it was probably from our hotel he must’ve dumpster dived for. Our hotel owner and his staff were visiting, and cue the antics.

Buff Santa was just standing around at first not really doing much but as the sun was rising he started to dance. I mean a full on routine, twirling around with the sheet and blabbering to himself. I stood there in awe watching as he was basically doing a sun dance in the middle of the parking lot. He saw me watching and flexed his muscles at me and blew me a kiss. One of the staff came out and stood there for a moment and asked me if he was a guest. I shook my head and told him “ no he just likes to come around from time to time.” He then went out and told him to leave the property. Buff Santa got pissed off and I think probably cussed him out in his own way. He came back a few days later of course.

Every once in a while he’d come by with some random item he must’ve either found or stole from someone. Most of the time it was just random clothes or trash but one time he found some Nike air forces and presented it to me through the lobby window and pointed at it like as if saying “Ya like it?” He had a favorite item he liked to show off it was big ass tree branch that fell off during a storm. He would swing it around like doodlebob. Kinda miss that guy lmao

Want to talk about something that isn't a front desk tale? Have questions you want to ask? Any comments you'd like to make? Post them here.

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Okay so we had a bunch of baseball/softball players come in to stay. They were kids, anyway.. they were all wanting to swim and have fun. Well around 8pm, a woman came up and asked if we could block the pool so they kids couldn’t go in from 10pm-11pm. I apologized and told her that there was no way to block the pool for certain people. She got mad and said that the kids and I ruined her vacation, that if she knew that they would be here she wouldn’t have booked with us. Like I can see where she’s coming from because the pool was packed and the kids were crazy in there but we couldn’t do anything like deny them access to something their parents paid for.

Edit: fix a spelling mistake

Hey y’all, back with a story. it’s 8:31 and my shift is almost over.

some context for this story, we’re connected to a water park. so guests book a package with them, come here to check in and we’ll give them the wrist bands and everything they bought. well, i had a guy with his four kids come in, all is well until i ask him for a card for incidentals. we aren’t allowed to take cash either. I go back and forth with him a couple times until he goes and gets a visa gift card, and sadly my system just wouldn’t take it. i tried to swipe it, enter the numbers and each time it would say insufficient funds. now i know to not let people go waste money.

anyways, his kids start crying, they spill an entire jug of chocolate milk in my lobby, his kids are trying to grab snacks all while he’s saying shit like “this lady won’t take my card. sorry kids life isn’t fair” and “look now you pissed this lady off because you made a huge mess” etc. he walked out and told his kids that “daddy refuses credit cards so we’re just gonna go home”

and as of right now, i got the phone call from head reservations to just say go ahead and take the money so we don’t have to issue a refund. i can’t wait until i find a job that doesn’t bend over backwards for entitled fucks.

edit: i just waived the entire incidental fee because he was gonna try to use the visa gift card again. he said “well i’m just gonna call her back because she said to give her a call if you were gonna be difficult” her as in reservations manager. i went to the back and screamed into a stack of towels

Hey y’all. i’m working a busy friday night 3-11. it’s only 6:30 and i already had to kick out two people trying to check in. the first one was a 20 year old girl, i checked her ID and noticed she’s underage. i tell her i’m sorry but since you’re under 21, i can’t check you in. cue the dramatics lmfao. she starts going off saying how she’s been here before, she always checks in to places under 21. sorry but not today!!!! she prepaid online and her and her boyfriend who is over 21 came back 3 times, and i had to tell them no every single time. you already tried once, don’t think it’s gonna work the third time.

the second group, was a group of 18 year old girls. they wanted to change the name on the reservation so i ask for the card and ID of the person, lo and behold it’s a vertical ID with a birth year of 2005. sorry ladies, you’re gonna have to find somewhere else to party. they tried to get their mom to come check them in but i just canceled the entire reservation. absolutely not ❤️❤️ hopefully the rest of my shift goes by smoothly and fast.

I had a regular who loved to blame me specifically for any charges the hotel made to his card that he felt was done in error. It got to the point where he was accusing me of stealing his card to buy snacks at the hotel store and then finally to just straight up transferring it to my bank account.

A $50 deposit is required for out of town guests whether or not he was truly from out of town is debatable honestly. But whatever, he knows this and refuses to pay it one visit. I remind him that he needs to pay it or he cannot stay here. He then says that until he gets the deposit from the last visit back he will not pay the deposit. I look through his folio and find nothing that says we kept the deposit on any of his visits. I tell him this and he says “ well I think you took it and gave it to yourself.”

I ask him to please further explain what he thinks I did. He then explains that he thinks I’ve been taking his money and transferring it to my account through the hotel. At this point I’m done lol. He was fully delusional now with his accusations, I tell him that only a bank can move money around like that we are a hotel. We literally can’t transfer money to our own accounts through anything because we don’t have access to anything. The most we’re able to do is charge and refund. He smirks and giggles like he’s got me now. He then repeats himself and again I tell him that we’re not a bank and that if he really thinks there’s fraud he can talk to his bank (which wasn’t a real bank, it was fucking cash app.)

I call my manager to please come and explain to this idiot that we are not a bank for the third time. She comes in and explains we are not a bank. She prints out all of his previous folios and shows him that nothing has been charged and tells him to pay his deposit or leave. He pays it eventually after this back and forth, we explained it to him 2 more times that can’t do anything more than refund or charge. He got DNRed in the end which was another fiasco

At my resort, sometimes owners would book a split stay with two different room types and would have to move rooms half way through their trip. A lot of them did that in hopes of getting a free upgrade to keep them in the room they wanted, but that almost never happened.

On a pretty slow weekday before the busy season kicked in, I had an older man who booked exactly like this. He was asking to stay in his room, and the rooms control team said no way. We would've had to move around several reservations to make it work. Eventually the guest asked me about it, and looking at the assignment board, I honestly didn't see a reason not to. It was still off season and we had the availability. So I offered to check with the guest services manager. Her office was on the other side of the lobby.

GSM called the rooms controller and told her to just do it. Gotta get good surveys when we can, you know? So we get his second reservation reassigned and he can stay put for the whole vacation on a free upgrade. Yay!

I go back to the front desk, and instead of walking behind the counter, I stopped about 5 feet from the guest and gave him the good news. He was so happy he actually reached out, grabbed my shoulders, and planted a nasty old man kiss on my cheek. I didn't even say or do anything. I was too shocked that he'd done that.

Fortunately that was the end of it, I never saw him again and didn't bother reporting it because he seemed mostly harmless. But still, learned my lesson to always keep a desk between me and the guest. Never know when one of them is going to get grabby or kissy. eeyyuucckk.

I struggle to deal with people who act like they’re better than me or that think they deserve special treatment and then get mad when I don’t do what they want. This job sometimes feels like you’re getting paid to be emotionally abused.

I’ve been at the front desk for a year now and I was a bellman for a year before that. I used to be better at handling these people but it’s getting harder and harder to get over things that people say or the way they treat me. I work at a 4 star resort so it’s a lot of rich people that are either on vacation, at a corporate event, or a wedding.

Sometimes it’s not even what they say, I can just tell that they see me as less than them by the way they act.

I’m just curious how other people manage to get over these types of guests. I find myself thinking about it non stop even after my shift is over.

So im a night audit for a hotel, big brand name but small, kind of cheap place. Well so far tonight, the internet and cable went out for the entire building, which wasnt a big deal since most of our current guests are military and are already in bed since they get up early. But now I'm having to deal with our fire alarm just sporadically going off for absolutely no reason. A glitch in the system, which I'm sure that a high pitch, ear splitting alarm waking them up continuously throughout the night, they will care about. The hotel is even booked way more than the usual tonight, almost full, because like i mentioned before, there's a lot of military here for training since we are located close to a base. Now I'm just standing posted next to the alarm, and neglecting my other duties to ensure I'm close to quickly silence it if it goes off again. It's going to be a very interesting morning I assume. Yay me! Sorry, just needed somewhere to offload this, since everybody else i know sleeps at these hours

Everything was calm. I was working an afternoon shift because we’re short staffed this week. At around 6pm, the sky got very dark. A guest came down asking if we had a basement because he got a tornado warning- my state doesn’t have basements.

What followed was about 20 minutes of utter CHAOS. My boss and the maintenance man had to hold the door closed, letting in guests stuck in the parking lot and one of my coworkers and her family (she wasn’t working, I have no idea how she got to the area). The rain was seeping into the doors, causing a mess. I was running back and forth tossing towels on the floor to catch the water, then making sure guests were okay and not freaking out too much. The wind was around 80 miles an hour. For about 10-15 minutes.

When everything cleared, we’d lost electricity, most of our shingles, our road sign, and 5 pool lights. I stayed for the rest of my shift, checking out guests by candlelight. One old fart yelled at my boss asking “what are you gonna do about this?” And then the guy got pulled aside by another guest and lectured about not being an asshole.

My husband came by to check on me and he ended up just hanging out for the rest of my shift. I got off at 11pm. Half the town is out of electricity, including our house and we have no clue when it’ll be back on.

Tonight was WILD and it came out of nowhere. I was totally expecting a dull, sleepy shift.

So, I've got an interesting or more like mildly annoying story from the front desk. Every Tuesday, we have live music at my hotel, and there's this one lady who shows up like clockwork. But here's the thing: she absolutely destroys our bathroom every time she comes.

I call her the Menace Pooper. No joke, she gets poo everywhere – walls, floor, you name it. Last week was the worst. I cleaned the bathroom stall twice because of her. I was literally washing my hands from the first cleanup when she barged in and started blasting the toilet again.

And yep, there's still poo on the wall behind the toilet right now because I just couldn't deal with it anymore.

Anyone else have to deal with something this crazy? How do you handle it? I could use some tips or at least some shared horror stories to get through this.

Ok the title is a bit dramatic but not far from the truth. Today I had an employee uncomfortably tell me that our problem child resident, who has been extremely abusive to the staff and is constantly upsetting the residents, told him that her boyfriend is coming this weekend, that he gives her the best sex of her life and that her room is "going to be rocking & rolling all weekend". A few hours later, I'm working away in my office. I was doing some accounting stuff and did not want to be interrupted but unfortunately, a situation arouse and my front desk staff came in to my office to tell me that we had a serious situation at happy hour with the problem child.

Don't want to get too specific about sole things here because I don't want to lose my job but basically this crazy resident caused a disturbance during happy hour because......you will not believe this. I am laughing over it now but at the time I was thinking "are you fcking kidding me?"......she lost her sht because residents had the nerve to dance during the living music performance (every Thursday we have a happy hour in the afternoon, with a snack, virgin and non-alcoholic cocktails and live music). The resident verbally abused the residents who were dancing and was yelling at them to move because she couldn't see the musicians. The employee running the event tried to de-escalate to no avail which is why I was called in. As I'm making my way to the front of the room this was happening in, another resident is in front of me, slowly making her way up the front and I see the problem child coming towards us. When she gets to the resident in front of me, she did something. Had she continued and gotten more aggressive, what she was doing would have turned in to a crime and I would have had no choice but to call the cops. I told the problem child not to do that to other residents and she yelled at me to shut up and then said something about "fcking bullsht" so I told her that was unacceptable behavior and she has to leave. She was going to be asked to leave regardless but now there really would be no negotiation, no attempt to come to a compromise so that she should could say and everyone else could dance. I escorted her out and headed back to my office when she turned around and let's just say she berated me, also said some kind things about how I am a great director and she adores me but then she flipped a switch and Unleashed the beast on me again. She wouldn't let me get a word in and every time I tried, she told me not to say she's being difficult. I never said anything about how she was acting, I tried to tell her that she is nothing but rude and disrespectful to the staff yet here she is going off on how stupid and rude we all are and how we do everything wrong. But I didn't even get two words out before she started going off on me again. I let her speak her piece, planning to speak mine as soon as she was done but as soon as my boss walked up and asked if she was ok, she said everything was fine and walked away LOL! (My boss was unaware of the situation and was on her way to another situation when she saw and heard the commotion in the hallway)

So apparently the resident's boyfriend is coming tomorrow and I sure do hope that her room is rockin' and rollin" all weekend. I can't say these kinds of things at work obviously haha. I am also extremely tempted to offer her the edibles I am now in possession of, after the dispensary made a mistake and gave us the wrong product we had ordered for a resident with doctors orders take THC gummies. Maybe some good old Mary Jane will lighten this b*tch up! I won't offer them to her but damn it I wish I could!!! Something has to give here. Hopefully she has all the sex she wants (needs?) this weekend and will be in a good mood for the rest of her time here. All week she was pleasant and said she loves me, said we are all wonderful and doing a great job. Was kind to everyone else and very pleasant. Today she is back to her abusive self! My poor ED is out until Monday and will have to deal with this crap once again when she returns.

I work the front desk tomorrow. Send positive vibes please. Cross your fingers that if my problem child comes to the front desk, she doesn't lose her sh*t on me again. I can handle it but my residents are getting increasingly upset over her behavior and we are doing all we can to accommodate this witch to no avail! I do not want them to witness this witch going off again. She is likely going to be evicted but that takes time.

Guy checks in. Gets room keys “I’m going to have a smoke before I go up”. Ya dude I don’t care Proceeds to smoke outside then heads up to room 15 minutes later calls down and says room smells like cigarette smoke. Staff offered ozi/air freshener He says “no I’ll be ok I just wanted you to note it down”

2 night stay At checkout says he wants a discount FD says they’ll ask management as he didn’t want to move rooms and was offered solution he turned down

Proceeds to phone me later when he sees no discount and I repeat the same thing that he didn’t want a solution and just wanted it to be noted but we’ll check with staff incident report. (He then replied he didn’t have time to move) 2 nights man!!! Plenty of time I say again we’ll investigate as incident report contradicts what he is saying. I said maybe they’ll look into rewards points or credit (he immediately jumped in all happy “rewards points!” So weird

I didn’t know he went for a smoke before going to his room before I got his phone call, WISH I did

Should I ignore this scammer or actually address it. How to write a nice “you dumb” letter

When I clocked in for my shift my OPs Manager did mention something to me that she had made a dummy reservation holding a double room for a guest that was in house and asked to be changed room type from a king room to a double room. The guest comes back at like 7pm and since I saw we had availability for the double rooms I move her to a double room. When I tell my OPs manager she said I shouldn't have done that since the guest has already stayed in the room and it was 7pm there were no housekeepers to service her old room. She told me I had to make the room OOO bc we could not sell it and that when the higher ups see that one room is OOO they were going to scowl me. I told her I didn't think it would be a big deal we had plenty of rooms to sell but you know that hotel owners are money hungry and they just want to sell the room even if theres something wrong with it. She tells the GM and the Gm gives me two options either **I** service the room myself or I get a write up. A write up is a big no-no but I could not help but feel like having ME service the room was so humiliating. That's not my job. I asked if maybe the houseman could do it but she said that wasn't their job and I didn't want to get written up so I just took the L and asked the houseman to give me towels and blankets cause i was going to try to service the room to best of my ability. I contemplated quitting my job for a second on the elevator going up to the room lol. I guess the universe was on my side that day bc when I stepped into the guest's old room it looked like no one had been in the room. Looks like the HK serviced it and all the guest had to do was pack her bags and move to the new room. I was so relieved. I learned my lesson. Do not move a guest thats already been In House's room if there are no housekeepers on the property. I told the OPs manager to just lie and tell the GM i serviced the room thinking it would look good on my part. I realized that wouldn't have been the case because the next day my GM kept making jokes because since she thought **I** serviced the room I didn't do a good job she said to not sell the room until HK serviced it. Whatever lol we all make mistakes.

I work at a small but almost always full hotel in the center of Athens, Greece. The incident is a bit old (2022) but it still bothers me because the review is still online. The guest in question went out one day and the same evening when she returned to her room, came down stairs and claimed that 600$ were stolen from her room. She probably had forgotten where she put her cash and found them afterwards since she never followed up or contacted us or Booking again about the issue. My personal guess is that she wanted something like a free upgrade or not to pay for the Jacuzzi.

The problem is that she obviously wrote a 1/10 review on Booking where she called us thieves, a "sham of a business" and threatened with lawsuits, that two years later never happened. We asked Booking twice to remove the review or at least the written comments since there is no evidence, yet they said they couldn't because "This is the guest's experience" and "It does not go against their policy".

Yet their policy is that they are strict at any content that could be "deemed intimidating, threatening, rude of disparaging". So any Karen can write whatever she wants in a review as long us she doesn't explicitly curse? Every hotel, even the best ones get negative reviews but this one bother me because it has nothing to do with our hotel and services. Is there anything more that can be done or just wait for the review to finish its 3 year online cycle?

I'm not front desk, I own a little hotel. Anyway, girl from FD calls and says I need to speak to an irate customer. Aight.

We are in a town up in the mountains in Czech Republic.

German maniac: "I parked my car [at small public lot like 200m from the hotel]. Someone parked behind me and boxed me in!" Keep in mind, public lot, nothing to do with me, car could belong to anyone.

Me: "Uh, ok. Do you want me to call the police and try to get it towed?" Thinking this is a language issue, which I'm ready to accommodate.

GM: "I already called them 3 times! They say they can't tow him!"

Me: "So... what do you want me to do?"

GM: "Move the car!!!"

Me: "Sir, it's not my lot and definitely not my car. No one will tow a random car on a public lot just because I ask them to. It's a police matter."

GM: "I don't care how you do it, just move it!"

Me: "So ... you expect me and all my staff to go lift it and move it manually or what?"

GM: "Do what you have to!" Hangs up.

Incoming call from police. "Hey, you have some insane customer who keeps calling and screaming at us. We can't tow the car since it's not an official lot. Tell him to stop." It's just an open space by the river where people park, it's an old boat ramp I guess, but not run by the town, so apparently cops don't have jurisdiction, which I didn't know til now. Anyway, no, if the cops can't move it I sure as shit can't. Nor am I gonna risk damaging a 40k EUR BMW over your 100 EUR hotel bill.

Used to work as a supervisor on rides in a theme park and just wanted to say it's unbelievable how many parents are willing to put their children at risk.

A lot of the rides had height restrictions, and of course that meant measuring a lot of kids to see if they were able to go on rides. The amount of times I had to be called over to deal with a confrontational parent who believed their child should be allowed on the ride because their own hand on top of the child's head put them over the line. I didn't take any joy in doing it. Why would I? I always thought if something happened to the child it would be on me.

One such incident, a father said "I hope you happy. Now you made him cry". If only I could say what I really thought at that point.

I think parents need to realise, there's height restrictions for a reason and don't ever gamble on your child's life for the sake of a minute long amusement ride.

As the great Maude Flander's Helen Lovejoy (as people put me to shame, but kindly pointed out) once said "Will somebody think of the children"

About a month ago I posted my story about an ornery old lady demanding an oversupply of toilet paper in the bathroom.

Her and her husband returned yesterday, at 6:30 am wanting a room. I tell them that was no problem, but they would have to pay the early check in fee- $50. This sent them into convulsions. I thought they were possessed.

The husband rattled off the classic boomer,"glad to see that this is how you treat good and loyal guests." before they left.

Dear redditors, they are neither good nor loyal guests. They've only stayed here that once before and were menaces then to multiple staff members.

They come back at seven that night, wanting the room. Still complaining about their experience with me earlier and the early check-in fee. 2nd shift started the process and told them that with the veteran's discount it would be $111 and some change. They lost their shit. Because why would it be so much higher than last time?! Our soft spoken 2nd shifter explained how hotel pricing works and how on less busy days it tends to be cheaper to draw in business and on packed days it's more expensive because there is a higher demand. "Oh so you just enjoy price gouging." It's not price gouging. It's capitalism. You just don't recognize the negative effects of them, boomer.

They only booked one night, because they needed time to think over that price jump.

They paid $109 last time.

Anyway, after that they went up to the room and never heard of until the next morning. They didn't pull their previous stunt of having a temper tantrum that we only serve water from the juice machine and not the infused water at breakfast, but they did carry on with tradition of waiting outside the breakfast room an hour and a half before opening, trying to pry the door open multiple times, and having pout fests when the breakfast lady takes her pre opening smoke break. The doors open at 6. Not 5:45. Not 5:55, 6.

The lady walks over and asks if she had to pay the early check in fee if they extended. No? But, oops, looks like your room type is sold out. I have a king suite with a pull out, a hearing accessible single queen, and a mobility accessible single queen.

"But I need the double queens,"

Yes, but the queens aren't available.

"But I'm in it now."

Yes . . . but your checkout is 11. Someone has the room reserved tonight.

"How is that possible."

We only reserve the rooms for the amount of time you pay for.

"Fine. How much is the king?"

Evil smile. Evil laugh inside. 164 before tax.

"What? NO! We have a veteran's discount!"

Sure no problem. Evil internal laughter intensifies, after taxes with the discount it will be $166.79.

"WHAT? No. That's ridiculous!"

Sorry, that is the lowest I can go tonight. That's the price of that room type.

"I need a zero balance receipt. I'm not paying that!"

Okay, here you go!

and she snatches it, scrutinizing it before folding it up and jamming it into her purse with the bowl of creamers from the coffee station and three yoghurts. They went upstairs immediately and packed their bags. She put the keys on the edge of the desk as one final swing of her sword before leaving.

Want to vent about this. Been working at the Front Desk for 6 months now and usually something comes up when working alone. Normally have a 2nd person with me but she wanted to take the day off, did not think anything of it because want the experience. As soon as I came into the shift was unaware in our Fridays email that they had someone on the DNR list but never found that email for Friday and in result ended up checking them back in. What's worse was the multiple kids she had with her. From running up and down the lobby and going outside just being loud and messing around and tried to keep telling them not to do stuff. Now I am facing a write up on a email I never found in the first place and at this point just want to stick it out but feels difficult when not only it's a independent franchise and have their own rules but it changes constantly and it's hard to keep up the disfunction.

Want to vent about this. Been working at the Front Desk for 6 months now and usually something comes up when working alone. Normally have a 2nd person with me but she wanted to take the day off, did not think anything of it because want the experience. As soon as I came into the shift was unaware in our Fridays email that they had someone on the DNR list but never found that email for Friday and in result ended up checking them back in. What's worse was the multiple kids she had with her. From running up and down the lobby and going outside just being loud and messing around and tried to keep telling them not to do stuff. Now I am facing a write up on a email I never found in the first place and at this point just want to stick it out but feels difficult when not only it's a independent franchise and have their own rules but it changes constantly and it's hard to keep up the disfunction.

So recently we’ve been having issues finding a reliable breakfast attendant. I work on days that breakfast starts an hr before the other auditor and an hr before there is any other staff in the building. So when the breakfast attn doesn’t show up that means I’m expected to set up and serve guests for a full hr before I have any semblance of help. If the breakfast attn doesn’t show up for the other auditor, that means he has to set up and another front desk attn will be there by the time it needs to be served. Well, I found out recently that my manager gave the other auditor points on their rewards that equals to the hotel paying out almost 200$- because he bitched- which I also did. I’ve been there 3 years now, he hasn’t even been a year. Is this OK or normal by a management standpoint? I’m feeling some type of way and idk how ro handle it.

So in our reservation system, you can either make multiple reservations separately or simultaneously. Oftentimes making them simultaneously is the option that makes the most sense. You only need to get the guest’s personal information and CC number once as opposed to however many times. There is, however, a quirk with this shitty reservation system that’s started happening in the last week. When you make multiple reservations simultaneously, you have to send the confirmation emails individually. And when you do that, for whatever reason, the system lists the total for ALL the rooms on EACH confirmation email. So if each room is $100 and someone has three rooms, each confirmation email will show one room, but the total on each of them will show as $300. Might be enough to make you go, “wtf? That ain’t right.” and call the hotel, right? Totally understandable. And those phone calls involve the guest explaining the problem and asking why the total for all the rooms is showing for each individual room. And I politely explain that making multiple reservations simultaneously produces that result in the automated emails, and I assure them that each room is still the same price. And they say thank you, they appreciate the explanation, and we say goodbye. Pretty simple, right? A shitty bug in the system, but it’s not our fault, and it’s not our hotel’s fault. It’s the reservation system itself. The call this post is about is, what, the second call I’ve had about it, though apparently my GM was already aware of the issue earlier in the week and didn’t say anything until I brought it up. Of course.

So this lady calls me to make two reservations over the phone. Okay, no problem! I make them simultaneously and send the emails. She calls back, and she explains the issue. I’d said each room is $100, but the confirmation emails each say $200. I apologize and explained the issue that’s cropped up and assured her that each room was still only $100. She asked if I’d be able to resend the confirmation emails with the correct totals on each. I hesitated before telling her it wasn’t possible with the way the reservations were made, but I’d be happy to manually send her an email confirming the price if she wanted documentation. She didn’t say anything for a few seconds, so I asked if it was for an employer that would need proof in order to compensate her. She said, “just a second, my boyfriend wants to talk to you.”

Of course he does. Gotta get The Man on the phone to Set Things Straight, huh. Right away, he was a lil bitch. Actually a huge bitch, but y’know. “YOU told me those rooms were each $100 but then YOU sent two emails saying they were $200.”

“And I explained that th-“

“I HEARD your explanation, but obviously you don’t know how to do your JOB.”

“Uh, excuse me?”

“I want you to do your job right.”

“Okay? Well I can do my job just fine without you being rude.”

“I WANT two separate emails with the right totals on each. Because THAT’S WHAT I DESERVE.”

I actually, audibly, scoffed when he said that. Because, sir, what you deserve is to have my foot crammed up your ass.

“I’d have to cancel both and remake them separately to do what you’re asking, which is fine, b-“

“I don’t care what you have to do, just do your job right this time. If I find out you’ve charged my card the wrong amount, it’s not going to end well.”

“Oh, would you like to come in for your rooms tomorrow night and yell at me then, also?”

Now HE’S scoffing in disbelief because I said something unprofessional over the phone. Well suck my dick, sir, because you’re a Grade-A piece of shit.

“Oh I won’t be yelling at you. I’d be speaking to your manager and telling them to fire you for lying.”

“Great! I’m going to go ahead and cancel your two reservations and you can stay somewhere else. Feel free to call tomorrow morning from 7am to 3pm to discuss this with the manager.”

Dude didn’t even say anything for a second. And then he said, “isn’t there a manager there RIGHT NOW?”

“Nope… I hope you have a night as lovely as you are, sir.” and then I hung up on his ass. And yes, I shamelessly ripped that suggestion from people on this sub. That’s what came to mind. Well, that’s what came to mind after I reminded myself that I couldn’t call him a motherfucking cocksucker and hang up on him. I was at the desk waiting for him to call back and bitch at me. To my surprise, he never did.

God, he pissed me off so much that I was shaking with anger for half an hour afterwards. I went back into the office and texted my manager about the whole conversation followed by a string of profanity. My GM was accepting of the situation. My FOM was like “what an asshole. I would’ve said worse before hanging up on his ass. DNR him.”

I did. The best part was, he went online and made two reservations for our hotel that way. Like a few hours after the phone call ended. And I cancelled both of those ones too. Sent the cancellation emails and everything. He didn’t try to rebook. He tried to bitch at the manager the next day, but he was told he was put on the DNR list and would be escorted off the property by police if he came in.

What a fucking prick.

So First of all; Not my mothertongue, I'm on mobile and work nights shifts. So yeah sorry.

But yeah. My (29f) first language ist Russian. I'm fluent and still can write and read it. And me and one of my co-workers had a discussion about what we heard, we obviously weren't supposed to understand and she found mine quite funny. So here goes;

So I had two guests checking in. One of them (the one who booked the rooms) a Tattoo Artist (TA in the Story) with AMAZING Makeup skills. Like she was looking so gorgeous! I told her so, 'cause why not? We spoke in English for first because she was from the Staates I just showered her in compliments and she did the same to me.

Went Something Like that; "Shit. J Just LOVE this contouring. How did you so that?" "Oh yeah this technique would be SO GREAT on your face. You have like the perfekt facial structure for that." "Thanks but your hair though! How do your get your hair so glossy...?" So yeah two women Just kinda vibing and getting along.

Then I ask her the question; "Yeah the reservation said you also have two dogs with you. Where are the cuties?" And before she could answer, her obviously boyfriend murmered in Russian; "I could be one for the both of you."

I just froze. She saw it and was Just Like; "Oh shit..." Her Boyfriend Just continued; "With two of them I would just..." Thankfully I kinda got my senses back and in Russian asked; "Excuse me?

Her Bf definetly needed more time than her, cause she started snikering right away while he continued With; "yeah I would let the both of you step in me." I then asked, in Russian, If he wanted to tell me something.

He went RED. Like tomatoes would be envious red.

The TA and me then went through the whole check-in in Russian. And i got this great message from my co-workers in the next day; " So the Girl in #xxxxxx appreciated you so much she left you a Card for her Studio and her number for it. If you ever are in Michigan."

So yeah. Thats my Story how me and an amazing Tattoo Artist from the Staates brought a man to his knees with giving each other compliments. Lol

TLDR; One of my check-ins had Russian boyfriend whi thirsted over female vibing Energy and one of my co-workers wanted me to post it.

(For readers outside of South Carolina who may not be aware- West Ashley is a section of Charleston.)

You know what's fun? Having a middle aged guest take a bottle of water out of the front desk sundries refrigerator, furiously mouth off around the lobby, and toss demagnetized room keys in your direction while you are trying to help an octogenarian guest.

You know what's also fun? Watching him take another bottle of water and reply with nothing more than "THANK YOU!" each of the three times you inquire as to what room you should charge.

You know what's more fun than either of those things? When that guest turns abruptly, walks up to the front desk, asks you "HOW MANY GAY PEOPLE ARE IN THIS TOWN?", "IS WEST ASHLEY A GAY TOWN?", and "IS GENE'S A GAY BAR OR SOMETHING?", insinuates that you are a homosexual, trashes your gay co-worker, raves on and on about "faggots", being "mobbed by faggots", and the " 'unnatural' character of 'gaydom' ", makes bizarre inquiries about your past sexual relations, shares misogynistic sentiments about the "natural ways" and women's supposed "moral duty" to "chicken head" male organs on demand, crushes the bottle of water he took, and dashes away!

The things we do for $16.52 an hour seven nights a week to pay the rent on our tiny house trailers!

And, for whatever it's worth, the fellow is the owner of a Minnesotan company contracted to help build McMansions around here.