Report(s)

Chat not loading on iOS

iOS bug on app version 2024.42.0.615155 when I try to click on some people's chats it glitches and won't load. Also never got a notification.

iOS messages keep loading

Hey folks - our chat team is actively investigating these loading errors, and we'll update this post as we get closer to releasing a fix. For now, we have a possible workaround that may resolve this issue.

If a chat you're trying to access via the mobile app doesn't load, you may have luck opening the conversation via web browser on a computer. By sending a message again in that chat, it may fix loading issues in the chat conversation on the app too.

Thanks for your patience!

Update Hey all - this should now be fixed! You may need to force quit the app + relaunch for changes to take affect.

Report(s):

"Unable to upload photo" - Android

Android Unable to post photo

Android Can't upload pictures.

Hey folks - looks like we may have found the root cause and these errors should be clearing up!

Update: All fixed!

[ios] Saved posts are now all gone.

[iOS] and [Desktop web] All saved posts have disappeared. Saved comments remain.

Hey folks - if you're still having trouble viewing your saved posts, please comment below with your platform + app version (iOS/Android/Desktop). Thanks!

Update: Locking this post again as we've found a possible cause, hang tight! We'll update this post again shortly. Thanks to those who have helped us investigate!

Update 8/26/24: We're still investigating today - we'll update this post as we get closer to releasing the fix!

Update 8/28/24: Hey all! We've identified the root cause of this issue but the fix may take some time to implement. We don't have an exact ETA on when this will be fully resolved for all impacted users, but we'll continue to update this post as we get closer to full rollout.

Update 9/5/24: As of 9:45 am EST we released a fix that will restore saved posts in order. If anyone is still facing this issue please submit a report to r/bugs so we can investigate further.

Update 9/6/24: The fix mentioned above should resolve this issue for a large majority of impacted users. We are still working through some edge cases for users with a very large amount of saved posts. We're hoping to roll out a fix for remaining users within the next day or so. Stay tuned for further updates!

Update 9/24/24: This issue should now be resolved for most users that were impacted! We're aware that there are still a few niche edge cases out there, and we'll be looking into ways to mitigate that in the coming weeks.

Report(s)

[ios] 2024.33.0 Inbox Notification not Clearing

[ios] notifications not updating. Version 2024.33.0.614940

Hey folks - just want to confirm that we've identified a fix for this issue and it will be released in the next available app update. Will update this post once released!

Update 8/27/24: iOS version 2024.35 has started rolling out, which includes a fix for this bug. Please keep an eye on the App Store for an available update. If the update is not available to you yet, it should be fully released within the next day or so. Hang tight!

Update 8/30/24: The iOS is now fully rolled out! Marking this issue as Fixed!

Report(s):

[ios] can’t send pics in direct messages

[Android] can't send pictures in chat numerous people same issues.

Haven't been able to send any pictures [android]

This is now fixed! Here's a bit of context behind the issue.

Reports:

https://www.reddit.com/r/bugs/comments/1d2sznz/everytime_i_try_to_make_a_post_with_an_image_it/l62rpbh/

https://www.reddit.com/r/bugs/comments/1d2sznz/everytime_i_try_to_make_a_post_with_an_image_it/

https://www.reddit.com/r/bugs/comments/1d2syrn/not_able_to_post_picture_for_some_reasons_desktop/

Hey folks - apologies for the hiccup. One of the services we use to process media was throwing errors for a bit, but all should be back to normal! We'll mark this as fully resolved shortly!

Report(s)

Posts partially cropped in [iOS] Reddit App

Display error. Top of text cut off [ios]

Report(s)

[android] Reddit triple uploads a post I make

[android] Post with video getting posted over and over again

I submitted a post on r/realmadrid on [android] and it keeps resubmitting it and sending it again and again

Report(s)

[android] The (x) button in search bar used to delete search history isnt working

[Android] Unable to clear search history from the search bar option

Hey folks - just want to confirm that a fix has been identified and it will be releasing in Android version 2024.19

Version 2024.19 is currently rolled out to 30% of users. Please check the Play Store to see if an update is available. If not, we'll be ramping up to 100% in the next day or so. Hang tight!

We're at full rollout! You can check the Play Store here!

Report(s)

Can't send chats.

[Android] [new version] chat not connecting.

Update: Hey folks - looks like error rates are back to 0 and things should be recovered. Going to mark this as fixed. Thanks for reporting!

Report(s)

[ios] VIDEOS NOT WORKING ON IPHONE APP!!!

[iOS] Videos not working in Classic view after latest update

[ios] I can’t get any videos to load.

Hey folks! A fix for this issue is currently in progress. I'll update this post once released.

Update: We've began rolling out iOS version 2024.16.0 which includes a fix for this bug. You can check the App Store for an update. We're ramping up the release to 100% over the next few days, so this version may not be available to some users right away.

Edit: The app is fully released!

Report(s)

[ios] messages haven’t been loading for days. i tried uninstalling, updating, clearing cache. nothing at all is working

[ios] chat problems

[ios] Chats not loading.

A fix for this issue should be releasing in the next available iOS version. Stay tuned for an update!

edit: I'll update this post once the latest version is released.

Update: The latest version of iOS has been released, including a fix for this bug!

Report(s)

Latest reddit posts not loading [ios] and [chrome]

[android] "Latest" feed shows one or two new posts, then shows random posts that are day old instead of actually showing recent posts

Update: Marking this as fixed! Latest feed is now populating as expected for users that had reported.

Hey folks - some of you may be experiencing some issues accessing different parts of the site/apps. Just leaving this post up to acknowledge that we're investigating!

We'll keep you updated as we work through a fix.

Edit: This is now being tracked on our Status Page - please follow along there for updates!

Report(s):

[iOS] [2024.12.0] [URGENT] Recent iOS update has rendered the app completely unusable. App freezes immediately after opening. Deleting and re-downloading app only temporarily fixes the issue until the app freezes again, having to delete and re-downloading the app repeatedly.

[ios] app not working

Update: We've reverted the change that caused this issue. Marking this as fixed!

Report(s):

[android] First comment disappearing

[Android] Comments randomly disappear

Hey all - unlocking this post as we need some additional information to get to the bottom of this issue. If you're experiencing this bug, please follow-up here with:

• OS version:
• Device model:
• Clear steps to reproduce (if possible):
• Any screenshots or recordings:

Thanks for any additional info!

Update: Thanks to those that dropped a comment here! I'm swapping the flair back to investigating and locking the post. Looks like we have a possible fix releasing soon, and I'll update this thread once that fix goes out!

Update: The fix is out! Marking this as resolved.

Report(s):

Comment scrolling is getting locked up starting today.

[web] [ios] [safari] comments not scrollable

We've updated our status page as well!

This is fixed!

Report(s):

Comments not appearing, [iOS]

[Android] Comments don't load/appear

Comments vanishing

Edit: Hey folks - we've disabled the experiment that may have been causing this issue. In order for the app to recognize the change, you'll need to force quit the app and relaunch it. Let us know in the comments below if things are fixed!

Report(s):

[ios] The Chat Bug is back (also a side issue)

Chat indicator showing despite no new messages [ios] [desktop]

Reddit app shows chat notifications even with inbox empty [ios]

Report(s):

Cannot edit posts in new mobile webpage layout: "..." menu empty.

We still can't edit, delete, or save comments

The settings menu for user comments isn't fully visible