/r/modnews

Photograph via snooOG

An official community for announcements from Reddit, Inc. pertaining to moderation.

This is like /r/reddit, except for topics that are only of interest to moderators.

  • /r/reddit - Where we announce all kinds of things that aren't mod-specific topics.

  • /r/ModSupport - Discuss moderation issues with reddit admins

  • Reddit For Community to help educate and inspire mods

  • Mod Help Center - Searchable knowledge base for mod tips and tool guides

  • Programs for moderators Information on some of Reddit's moderator related programs and initiatives.

  • /r/modhelp - Get help from other moderators about anything pertaining to moderating on reddit

  • /r/IdeasForTheAdmins - Specific ideas for site-wide improvement that aren't moderation specific should go in /r/IdeasForTheAdmins

  • /r/help - Have questions on how to use reddit as a user? Check out /r/help!

  • For general questions that aren't moderation related, please send to the rest of the community team here.

This is an admin-sponsored subreddit.

/r/modnews

228,576 Subscribers

63

Introducing the Reputation Filter, plus insights from our safety research

Hey mods, 

I’m u/enthusiastic-potato and I work on our Safety Product team. I’m back to introduce the Reputation Filter, a new moderation tool aimed at spammers and spammy behavior, and share some themes and insights from our safety research efforts. The Reputation Filter should be available on desktop to all communities by the end of the day, and available on mobile apps to all communities over the next few days. 

The Reputation Filter

As part of our work to improve mod tooling and respond to mod feedback, we’ve been building out a suite of safety filters designed to target and reduce specific, unwanted behaviors and/or content in your communities. This includes existing tools like the Mature Content Filter, the Ban Evasion Filter, and the Harassment filter. You can read more about them in our last post here.

This week we’re adding the Reputation Filter for posts to the suite. It's an additional moderation tool aimed at filtering content from potential spammers. We’re starting with posts and plan on expanding to comments soon. 

https://i.redd.it/b19fckl7z57d1.gif

The Reputation filter is informed by a variety of account signals–such as karma and account verification–and does the heavy lifting to filter spammy content  without needing to code on automod. It builds off the u/AutoModerator expansion Contributor Quality Score (CQS), and can provide more nuance - these removals are less often reversed by mods than the u/AutoModerator karma and account age limits many communities use. 

How it works

Similar to the other filters, you can enable this tool on the Safety page in Mod Tools on desktop or mobile apps. Additionally, you can choose a confidence level for the filter:

  • High-confidence means that there will be less content filtered, as filtering will be limited to higher risk content
  • Low-confidence means that there will be more content filtered, as filtering will include both high and lower-risk content

(By risk here, we mean risk of potentially spammy content). 

Once you’ve turned on the tool, it will filter posts across all platforms—old Reddit, new Reddit, and the official Reddit apps. Filtered content will appear in the mod queue.

The Reputation Filter is different to Crowd Control in that it uses a variety of sitewide signals to detect spammy behavior, rather than focusing on a user’s relationship with a specific community. We recommend using the Reputation Filter as a more nuanced substitution for karma or account age limits in u/AutoModerator, or for managing spam and/or large amounts of traffic. We recommend also using Crowd Control in situations where you need to manage large influxes of traffic that are uncharacteristic for your community. 

Who it’s for

We believe the subreddits that will benefit the most from this filter are those that currently use karma or account age limits, and larger communities that need help managing spam and/or their traffic more generally. 

When it’s launching

We’re rolling out the Reputation Filter to all communities by the end of day on desktop web and over the next few days on the Reddit native mobile apps. 

Designed to work with other moderation tools 

Once upon a time (just a few short years ago), the only safety prevention tool we had was Crowd Control, designed for collapsing or filtering content from redditors who may not yet be trusted members in a specific community.

Since then, we’ve built a suite of tools to help mods reduce exposure to a variety of unwanted content or behaviors in their communities at scale. We designed these tools not only to be simpler to use and configurable, but also to work together in tailoring the desired experience for your communities. While not all communities will need every tool turned on, each tool is directed to a specific safety concern we’ve heard as a priority from you all. Together, we believe these configurable tools will make moderation easier. 

Here’s a quick recap of what’s available: 

  • Crowd Control - automatically collapses or filters content from people who aren’t trusted members of your community
  • Mature Content Filter - automatically filters potentially sexual and/or graphic content 
  • Ban Evasion Filter - automatically filters posts and/or comments from suspected community ban evaders
  • Harassment filter - automatically filters comments that are likely to be considered harassing

Safety research themes and insights

Following up on the recent Q1 2024 Safety Report, we’d also like to share a couple of themes from our safety user research to show how your feedback is shaping our roadmaps for better tools and improvements.

  • Ban evaders and spammer prevention were the top ranked needs across mods: based on this research, we developed the Reputation Filter and continue to improve the Ban Evasion filter to address these top needs at scale. We focused on making these tools simpler to use and with higher accuracy detection than previous methods that mods relied on to manage these behaviors.  
  • Removals and sitewide / subreddit bans are the most important signals in evaluating user profiles: we know that reviewing a redditor’s profile to determine if they are a bad actor is challenging and time-consuming. We wanted to know more about what types of signals are used in this process so we could make them more accessible and help streamline reviews. We’re planning next steps based on this research. 

We’ll be incorporating these insights into our roadmap over the next year. Thank you to those of you who have participated in our research or given us feedback. If you have any questions, we’ll be sticking around for a bit to reply. 

edit: u/AutoModerator and not automod! Thanks!

56 Comments
2024/06/17
17:15 UTC

15

Q1 2024 Safety & Security Report

1 Comment
2024/06/13
17:26 UTC

0

More 2024 Mod Events 🎉

Hi y’all! It’s me, u/big-slay, back to announce more Mod Events for the second half of 2024! LFG.

We’ve had a blast hosting new virtual events this year, like Moddit, ModConnect, and Mod Bootcamp. We also hung out with tons of mods IRL in Atlanta, Toronto, Indianapolis, NYC, Austin, Dallas, Bangalore, Bombay, Delhi, Hamburg, Cologne, Berlin, Munich, Vienna, Hannover, and São Paulo. You can check out the recaps in r/ModEvents.

RSVPs are open now for more 2024 Mod Events!

View the homepage to see the full schedule, learn about different event types, and review the FAQs.

Virtual Events

IRL Events

We’ll keep adding events to the schedule and post them here! You can also stay updated in r/ModEvents. 

If you have any other questions, please feel free to drop them in the comments or DM me! 

Very excited to meet even more of you this year <3

Xoxo, u/big-slay

Admins & Mods at the Austin Mod Roadshow

22 Comments
2024/06/12
16:42 UTC

0

Wrapping the Golden Upvote Pilot + New(ish) and Improved Awards

Hi Mods,

I’m u/SmEllen_Fresh from the product team and I’m here with an (overdue) update on the gold and Contributor Program. We’ve reflected on how we rolled out these features, and want to rethink how we approach rewarding good contributions on Reddit. So, to close the loop on the pilot, we’re sharing some big news: today we’re launching new(ish) and improved awards. Rollout starts today on reddit.com and Reddit’s iOS and Android apps.

I’ll walk you through what’s coming, and how we got here. But first…

Where we’ve been

ICYMI, last year we released new features that we thought would make the experience of rewarding high-quality posts and comments even better. To address feedback that awards were starting to clutter posts and feeds, we replaced legacy awards with a simplified experience where users could purchase “new” gold – displayed as a golden upvote – directly with cash, rather than having to purchase coins first.

While the golden upvote was certainly simpler in theory, in practice, it missed the mark. It wasn’t as fun or expressive as legacy awards, and it was unclear how it benefited the recipient.

As part of the launch of the golden upvote, we also introduced the Contributor Program in the US. The program allows eligible users to earn cash for gold and eligible karma. (It’s worth noting that although there were understandable concerns about the Contributor Program leading to karma farming or other spam and fraud issues, we haven’t seen an increase in this behavior since the rollout 6 months ago). Unlike the golden upvote, interest in the program has grown… more on that in a second.

Finally, as part of this launch, we sunset coins. We gave those with a balance three months to spend their coins before we cleared balances and removed the monthly drip as a benefit of Reddit Premium.

Swing and a miss

Our goal is to make Reddit a place where people who make quality posts and comments get real value for their contributions, and create incentives for better comments and posts to keep your communities healthy and vibrant.

Your feedback has been spot-on throughout the process; here’s what we learned:

  • Awards need to be expressive - Awards are a core part of the Reddit experience and should be expressive. If they’re too simple, they stop being fun.
  • Awards given should visually support the recipient - The simplified golden upvote design wasn’t as fun or expressive as legacy awards, and it was unclear how it supported the recipient. (Several of you opted into the new golden upvote experience anyway, and your feedback helped us get here. We appreciate that.) Redditors love seeing other redditors get their kudos. It’s important to show the recognition contributors receive, and that their contribution matters.
  • Awards given should convey real value to the recipient - The Contributor Program now gives redditors opportunity to get a cash payout as they receive awards on their content.
  • But that value didn’t need to come at the cost of existing balances - While we had to sunset coins to implement this, we could’ve done better by our coin holders, i.e. some of the top awarders and award-recipients. Coin balances represented a commitment to rewarding comments and posts that delight fellow redditors. It was frustrating to see that disappear–even with the chance to spend down the balance.
  • Eligibility to earn cash shouldn't incentivize spam and karma farming - This is an understandable concern. We have been monitoring the Contributor Program closely and haven’t seen spam, clickbait, and trolling that could attract engagement, arising from this program since the rollout six months ago.

What we’re doing about it

We’re launching a new and improved awards experience.
We’re shouting from the rafters: Awards are back! Our goal with this refreshed experience is to bring back the fun of awards while minimizing in-feed clutter. The new experience features iconic expressions you’ll recognize in addition to new, uniquely Reddity ones. We’re also launching a leaderboard that shows the top awards for a post or comment.

To give an award, click the award icon underneath the content you’d like to recognize, select the award you want from a digestible set of fun options, and click Give Award. If you don’t have enough gold for the award, you can buy some on the same screen and give the award. Any redditor can view the awards you give in the awards leaderboard of a post or comment, unless the award is given anonymously.

Tap on the awards button in a post or comment to give an award and purchase gold

View the top awards and gold earned by a post or comment in the awards leaderboard

We’re (re)introducing gold as the way to purchase awards on Reddit.
Gold has meant a lot of things in Reddit history. It's referred to coins, Reddit Premium, and more. With the new version of Awards, gold both purchased and received will be stored as a balance on Reddit. Redditors can buy gold in bulk and spend down their balance to award content, or buy gold at the time of giving the award.

We’ve expanded the Contributor Program internationally.
We’re expanding beyond the US. Eligible redditors in 35 countries can now earn cash for gold and karma earned through their contributions to the community. While we haven’t seen an increase in spam, fraud, or moderator burden to date, we’ll continue to monitor it as we scale the program to new countries.

We’re helping you keep your communities safe.
If redditors notice potentially harmful awards on a post or comment, they can report it to you for removal if needed. Safety is paramount to us for refreshed awards - so please don’t be shy (we know you won’t be) if there are other ways we can ensure safety for your communities as awards roll back out. NSFW subreddits, trauma and addiction support subreddits, and subreddits with mature content are not eligible for awards.

We’re giving exclusive awards to coin holders.
If you had a balance when we announced that coins were going away, you’ll have access to a number of exclusive awards to give for free when we launch this week. No action required, those eligible will see a balance of these awards when awarding a post or comment starting May 15.

Exclusive awards available to coin holders

For more info, you can check out the help articles for awards, gold and Contributor Program. Comment with any questions!

98 Comments
2024/05/15
18:31 UTC

36

More desktop Mod Queue updates

Hello, mods – I’m back with another update.

In April, we unveiled the beta release of our updated desktop Mod Queue interface. Since then, we've received invaluable feedback from mods, leading to several recent improvements to the Mod Queue. Check out the latest enhancements below:

  • Mod feedback: NSFW content auto-blurring slowed down review processes. This was a bug where the Mod Queue wasn’t respecting a mod's NSFW settings (eg blur or not blur), and was blurring every image.
    • Action taken: We've squashed this bug and the queue will now respect a mod's NSFW settings.
  • Mod feedback: On certain devices, the Mod Queue's width was restrictive, hindering efficient review.
    • Action taken: We've added max-width constraints in the Mod Queue to prevent content from stretching out considerably, particularly for those using wider monitors.

Max width update

  • Mod Feedback: It would be helpful to refine the order of secondary mod actions.
    • Action taken: We've adjusted the order of secondary mod actions (lock, sticky, etc.) on Compact mode to reflect their frequency of use. We're currently developing keyboard shortcuts, and soon mods will have the ability to customize the order of these actions on their end.
  • Mod feedback: The unmoderated and edited queue is missing from this new experience.
    • Action taken: The unmoderated and edited queue have been recently incorporated.

Unmoderated and Edited Queue

  • Mod feedback: The context panel loads comments in a single comment thread view. This makes it hard to moderate in context.
    • Action taken: Clicking on a comment now scrolls to and highlights the comment in context while keeping parent comments available for context.

Comment Highlighting in the queue

  • Mod feedback: It's challenging to quickly identify the latest mod note left on a user in the queue.
    • Action taken: Mod Note labels have been added to the queue for easy recognition of the last note added.
  • Mod feedback: The location of the Mod Insights and activity panel is confusing.
    • Action taken: Initially, these panels were auto-collapsed, but we've now revised it to display them upon initial page load. Mods can close these panels by clicking the “X” button.
  • Mod feedback: It would be helpful to have guidance on utilizing the new queue and accessing its new features.
    • Action taken: An in-product onboarding feature has been added, offering mods a brief tutorial on navigating the new Mod Queue experience.

In product tutorial

Following the rollout of these improvements, we've decided to advance our beta-testing phase by making this Mod Queue version the default experience for mods accessing the latest desktop version of Reddit. However, mods will still have the option to use previous versions of the queue if preferred.

Next up, we’re actively working on building the following capabilities into the Mod Queue. These will launch over the coming months:

  • Enhanced customization: Mods will have the flexibility to personalize the order of mod actions in Compact view, tailored to their specific preferences and workflows.
  • Keyboard shortcuts: Action shortcuts will help minimize the number of clicks a mod needs to take.
  • More filters: Custom Mod Queue filters are currently being developed so mods can filter their queues to best suit their individual workflows..
  • Macros, all the macros: removal reason macros, ban macros, modmail macros, etc. are on the way and are intended to help mods craft Saved Responses!
  • Additional features in the works: enhanced user insights, automod keyword highlighting, real-time indicators, and much more!

Saying goodbye to new.reddit.

A friendly reminder - we're planning to phase out new.reddit later this year as we move forward with our updates. As always, we'll keep you posted as our plans continue to develop. If you haven't already, take a look at the new Mod Queue experience and share your thoughts. Your feedback is invaluable to us, so don’t hesitate to ask us any questions or provide input in the comments below.

66 Comments
2024/05/14
18:06 UTC

2

Sharing our Public Content Policy and a New Subreddit for Researchers

1 Comment
2024/05/09
18:59 UTC

248

New tools to help mods educate and inform community members

Greetings, mods

During numerous calls with mods last year, we consistently heard about the difficulties in informing and educating redditors about a community's rules, culture, FAQs, and other important information during key moments. This challenge is particularly pronounced on mobile platforms, where user engagement is high but community identity is less visible. Today, we're thrilled to unveil a suite of new mod tools designed to address this issue by effectively conveying information to users across various areas on Reddit.

Community Status

This week we’re launching Community Status, a new feature that will allow mods to set an editable status that shows up next to your subreddit’s name. This status will be visible to all redditors, and they’ll be able to click or tap on the status to view more information.

Mods can use this status for a variety of reasons, like highlighting live events associated with the community, commemorating cultural moments, incorporating memes and easter eggs, or showcasing specific posts from the community. This status will be visible across the popular/home feeds, post detail pages, and the community page.

Community Status User Interface

Community Highlights

In a call with moderators last year regarding community uniqueness and customization, a significant concern raised was the limited visibility of stickied posts.

  • Stickied posts, especially on mobile, are less visible due to changes that have reduced how clearly they appear in a community.
  • Only having the ability to sticky two posts is quite restrictive, and ends up placing mods in difficult compromises on what types of posts to sticky.

We understand that this has hindered moderators' ability to efficiently communicate and disseminate information within their community. To help remedy this, we’re excited to launch Community Highlights, a new supercharged pinned post experience. Next week mods will be able to do the following with Community Highlights:

  • Pin up to 6 posts.
  • Add a ‘label’ that shows up on the highlighted card, depending on what the type of post is.
  • Set an ‘expiry timer’ for how long a highlight will stay on the page.
  • Highlighted posts show up in this carousel format at the top of the page.

Used together, we intend for Community Status and Highlights to be a powerful new toolset notifying users about ongoing events within a community and assisting moderators in spotlighting posts they want to emphasize.

Community Highlights in Compact Mode

Community Highlights in Card Mode

Community Highlights Management

Post Guidance

After months of trialing Post Guidance, we’re beyond excited to drop the rope, pull the curtain back, and make this feature available to all communities, everywhere. For those unfamiliar with the feature, Post Guidance serves as a more intuitive tool where moderators can migrate and set up their subreddit rules and automoderator configurations. Users will then be preemptively alerted with a custom message that they are breaking a specific direction when trying to craft a post.

A heartfelt thank you to the 200+ mod teams who took the time to experiment with this new tool, provide us feedback and partner with us on this journey.

We’re currently building Comment Guidance (Post Guidance, but for Comments), with the goal of testing and launching it in the next couple of months.

Community Welcome Message

This July, we look forward to launching The Community Welcome Message. This feature will appear immediately after any user clicks the join button from a subreddit page. After the message is dismissed, it will be discoverable as an easy-to-use community guide on a subreddit’s About page. Mods will be able to add unique community assets and easygoing call-to-actions:

  • Community image
  • Short, custom welcome message
  • User flair selection
  • Resource links such as wiki links, join this welcome thread, and check out this funny post!

The Community Welcome Message is meant to convey the character of the community by quickly serving up the most relevant and important information to new community members while encouraging engagement.

Welcome Message User Interface

Temporary Events

Occasionally, certain events lead to significant spikes in traffic for communities, posing challenges for moderators to maintain quality and enforce rules. To manage this, moderators may switch their community's status to "Private" or "Restricted" until traffic normalizes. This not only presents challenges for moderators but also restricts and confuses well-intentioned users from participating in the community.

This July, we'll introduce a new feature called Temporary Events to address these situations. This feature empowers mods to create "temporary events" for both anticipated and unexpected scenarios. When a mod initiates an event, they can choose from various settings to efficiently manage community involvement, inform users about the event, and alert the mod team. Mods will have the flexibility to activate the temporary event as needed or schedule it in advance. Once activated, the specified settings will take effect, overriding the current community settings if necessary. When done, the subreddit will return to its standard settings

Temporary Event Mod Interface

If you have any questions, feedback, or suggestions about the features mentioned today, don’t hesitate to let us know in the comments below or via our support channels.

273 Comments
2024/05/08
17:32 UTC

0

Recognizing community milestones with new achievement badges

TL;DR Redditors can now unlock new achievement badges for completing certain contribution milestones in their communities. We’ll begin testing this experience with a small group of redditors next week. As moderators, you can select which Community achievement badges are available to community members in your subreddit through the Achievements settings in mod tools, or opt-out entirely.

Hey mods,

I’m u/SlurpingSnoodles from the community product marketing team. I’m here today to introduce you to new achievement badges that redditors can unlock for completing certain contribution milestones within their communities.

Redditors come to this platform everyday to learn, share their expertise, and have conversations across communities. For people learning their way around Reddit, we’ve been testing out achievement badges for completing challenges across the platform—which some of you may have noticed in your profile (like “Nice Post”, “Conversation Starter”, or “Person of Interests”).

Now, redditors can also be recognized for their meaningful contribution and consistent dedication with Community achievement badges in subs they’re a part of. Starting next week, we’ll begin testing Community achievements with a small group—which means a few members of your subreddits may start seeing these badges soon.

Without further ado, let’s go through some of the details so you can decide if you’d like to make these badges available to redditors in communities you moderate.

Unlocking achievement badges: Community achievement badges will be unlocked on redditors’ profiles when they hit the following milestones:

  • Poster Prodigy - You are in the top 10% of posters based on upvotes, in any of your communities, at the end of the month.
  • Opinion Oracle - You are in the top 10% of commenters based on upvotes, in any of your communities, at the end of the month.
  • Repeat Contributor - You post or comment in the same community for 30 total days.
  • Content Connoisseur - You vote on a post or comment at least five times in a day for 30 total days.
  • Flag Planter - You are one of the first five commenters in the first 24 hours of a post for 30 total days
  • Elder - You complete 3 years in a community.

*These milestones may evolve as we test out this experience. Unlocked badges will continue to stay as is.

Some achievements can be unlocked in more than one community and multiple times within the same community. Once a badge is unlocked, it stays that way. Tapping on any badge in the achievement showcase will reveal the list of communities where it’s been unlocked. Any achievement can be shared on and off Reddit through the share button on the achievement detail page.

The achievement detail page includes more on how and where the badge was unlocked along with the option to share the achievement with others

Viewing achievements: Redditors can view achievement badges through their profile on reddit.com and Reddit’s mobile apps. Think of these badges as an extension of trophies, given by Reddit for participating in certain moments or accomplishing certain tasks. (Trophies can still be viewed on the profile page.)

All unlocked badges across categories will appear in your main achievements showcase. You can tap into any category to expand the list of achievements.

Selecting Community achievements as moderators: Eligible subreddits are currently opted-in to all community achievements outlined above (more on eligibility criteria here). Starting today, mods of eligible communities have the option to opt their subreddit out of specific Community achievements or opt-out entirely, through the Achievements settings in mod tools. If you decide to opt your community out, redditors will not receive badges when completing those achievements in your subreddit. This mod setting is only applicable to the Community achievement category.

Subreddits with mature content and/or private and restricted subreddits will not be eligible for Community achievements. Communities dedicated to topics that may be perceived as sensitive for some redditors (e.g. trauma support) will be defaulted to opt-out with the option to opt-in through the mod setting.

Comment below in case of any questions!

Note: You may have seen in our recent post that we will soon be sharing news about the next chapter for Awards. To clarify, unlike Awards that are given by redditors to recognize each other’s valuable content, achievement badges are unlocked by Reddit for hitting milestones and completing certain challenges. We promise, more on Awards soon.

44 Comments
2024/05/03
16:22 UTC

0

Adopt-an-Admin: Insights, updates, and announcing our next round!

TL;DR:

Hello, mods!
I’m u/techiesgoboom, here with u/tiz, from Reddit’s Community team. We support Adopt-an-Admin (AAA), a program that embeds Reddit admins (aka Reddit employees) in mod teams, where they moderate alongside you to grow their empathy and understanding of the mod experience. Four months ago, we announced our goal of having every existing and new admin participate in the program. Keep reading to learn a few takeaways from this round, what’s next for the Adopt-an-Admin program, and how you can join the fun.

March 2024 Adopt-an-Admin by the numbers

  • 85 admins participated
  • 49 subreddits participated
  • 85% of mods report they would participate again

Participant takeaways from this round

Admin from our legal team wrote:

AAA was a great opportunity to learn directly from our Mods and get an appreciation for all of the effort they put into maintaining their communities. I don't think anyone can understand Reddit fully until they've had some mod experience, and this is a great way to do it.

Admin from our community team wrote:

This program allows you to understand Reddit moderators at a deeper level and will help develop empathy for those who volunteer their time to keep Reddit vibrant and safe. Participating in this program will provide you with insights that will be instrumental when working on your day to day job especially those in roles that affect the Reddit user base.

Mod said:

AAA is a rare opportunity for admin and moderators to engage with each other on a close level, and is a necessary reminder for both sides that we are all individual humans.

Mod said:

I set out with the expectation that the team would be giving up our time to teach admins about moderation, to focus on the specific areas where it pertained to their working day, and to give them a flavour of the requirements and challenges of moderators, as end users. What we got was exceptional interaction, friendly, intelligent learning and, from the conference calls we had with our admin, a superb, engaged and useful temporary addition to the team.

What’s new for the next round of Adopt-an-Admin?

While we got a lot of positive feedback from admin and mod participants (as you read above), we also learned about some areas for improvement. 19% of admins reported they weren’t able to participate fully this past round, which meant that some mod teams didn’t get the full Adopt-an-Admin experience they had expected. This is top of mind for us to improve, so we’re introducing the following changes to the program:

  • Flex rounds! We know that life can get busy, so mods and admins will now have the opportunity to select a time period that works best for their schedules.
  • Instead of us pairing admins with mods based on topic of interest, admins will now have to apply to the mod teams they’re interested in and share their time commitment and availability ahead of time.
  • The first moment of “adoption” will be an introductory meeting where mods and admins can chat through expectations.

We’ll continue to stay in touch with participating mods and admins to make sure we’re addressing feedback and improving Adopt-an-Admin along the way.

In addition to the above changes, we’re also continuing to scale to reach our goal of having all existing and new admins participate in the program. So far in 2024, 5% of Reddit admins have participated! We’re aiming for an even bigger round this June, where we’ll test flex-rounds and everything behind the scenes needed to support it (hint, it’s a lot) before stepping up again for July-August.

Want to participate in an upcoming round? Sign up for AAA here! Note, if you are already in the Adopt-an-Admin program subreddit for your community you do not have to sign up again.

Want to learn more? If you want to learn more about Adopt-an-Admin, please join us for an upcoming Moddit event on May 10, 2024 from 2:30pm - 3:00pm PT! Moddit is a new virtual moderator event series where you’ll hear quick, concise live presentations on topics relevant to you.

At the event, you’ll get an inside look at the first quarter of our company-wide Adopt-An-Admin initiative: what we learned, how we can improve, and how your community can get involved. Plus, the event chat will be open 30 minutes before and after for networking (if you’re into that kind of thing!). Register for the event here.

Whew, that was a long one! Thanks for reading.

If you’ve made it this far, comment with a song to prove that you made it to the end. I'll listen to all the songs this week, and report back about whether I regretted this commitment! We’ll stick around for a bit to answer questions.

91 Comments
2024/05/01
16:17 UTC

0

Saying goodbye to the mobile Mod Feed.

Hello, mods

Over the past year, we’ve made numerous improvements to the mobile mod experience, namely the mobile Mod Queue and post details page (see here for our most recent update). These improvements have largely made the Mod Feed redundant (for those unfamiliar with it, Mod Feed was another section where moderators could oversee the content within their community). As such, we intend to phase out the Mod Feed.

Why the change? Over the last six months, we've seen a noticeable drop in traffic to the mobile Mod Feed. This lines up with the ongoing improvements we’ve made to the mobile Mod Queue. Mods are increasingly using the Mod Queue or Post Details page (PDP) to manage most of their community content. We want to continue enhancing these areas for mods and focus our resources on fewer, better interfaces.

What does this mean for mods?

In 2 weeks we’ll remove access to the Mod Feed from our apps. After that, toggling between the different queue filters (e.g., Unmoderated) in the Mod Queue will provide much of the same experience as the Mod Feed did.

Looking ahead, we'll continue to launch mobile features to improve how mods can handle and manage content in their communities. As we gear up for the next round of planning, we'd love to hear your thoughts on the features or enhancements you'd like to see prioritized and developed. Feel free to share your ideas in the comments below!

46 Comments
2024/04/25
18:38 UTC

0

Celebrating two years of Community Funds… and don’t miss Reddit Meetup Week!

1 Comment
2024/04/23
19:06 UTC

0

What We’re Working on in 2024

0 Comments
2024/04/17
20:58 UTC

0

Reddit Transparency Report: Jul-Dec 2023

1 Comment
2024/04/16
17:15 UTC

0

Introducing…Reddit Meetup Week; June 8-15, 2024!

1 Comment
2024/04/11
20:46 UTC

70

Mobile Mod Tooling Update: Automod Keyword Highlighting, Comment Context in Mod Queue, Saved Responses, and more!

Hello, mods

In recent months, we’ve heard numerous mods call out the below challenges while managing their community via their mobile device:

  • Managing comments within the post details page (PDP) is challenging, particularly in longer threads.
  • When content gets flagged for review by automod, it can be challenging to locate the specific section of the text containing the offending phrase.
  • Mods have to leave the mod queue to gain additional context when moderating comments. This is a clunky and inefficient experience.
  • It can be a hassle when dealing with tasks that involve sending similar messages to multiple users, like responding to modmail or explaining ban reasons. Currently, mods resort to using third-party macros or saving templates on their phones outside the Reddit app, forcing them to exit the app and copy/paste the templates every time they use them.

Today we’re excited to unveil a new set of features that address these pain points and make modding from your mobile device more efficient.

Automod keyword highlighting

Now when Automod flags a word for review, that specific word or text section will be highlighted in the Mod Queue. We anticipate that this enhancement will help streamline mobile moderation, cutting down on the time needed to review and take action on posts and comments.

https://preview.redd.it/2m0yjl5imhsc1.png?width=1312&format=png&auto=webp&s=7ef38fd39f40f2143eabdc14c38447eb3e459f3f

Mobile Mod Queue + showing context in the comment spotlight

We've made it quicker to review and take action on content in the mobile mod queue by adding more context in the comment spotlight. Mods can now get extra info by long-pressing on a piece of content, seeing the original post, the grandparent comment (if there is one), the parent comment, and any child comments.

https://preview.redd.it/wdd6n4wnmhsc1.png?width=1312&format=png&auto=webp&s=4715f9e55255f81d37fce20665f96dfe86a4f47b

Show report reasons comments in the PDP

Recognizing that a substantial amount of content is moderated from the post details page, we'll now show report reasons there to enhance efficiency and readability. This should enable mods to swiftly identify comments requiring more immediate attention. Paired with automod keyword highlighting this improvement ensures that relevant information is presented to mods more rapidly, contributing to a more consistent moderation experience between the Mod Queue and post details page.

https://preview.redd.it/45g9xi0rmhsc1.png?width=1312&format=png&auto=webp&s=0259d09e41e32edbdcd0ec5fd180dc58eac62d6f

Saved responses!

In the coming weeks, mod teams will be able to natively craft saved responses to address removals, bans, and modmails easily. Simply access the "Saved Response" feature under the Content & Regulation section in your Mod Tools to create, edit, or delete saved responses. Please be aware that mods will require the "Manage Settings" permission to utilize this feature. With this change, we’ve also moved all actions relating to managing removal reasons (add, edit, delete, and reorder) to “Edit removal reasons” under this permission.

https://preview.redd.it/4wgsb0azmhsc1.png?width=835&format=png&auto=webp&s=acd9bd8a73b1045a77ac8f286fba928cb5fa5ea0

Bonus feature update: Post Guidance

Last year we kicked off a pilot program with mods to help us test a new feature, Post Guidance. Initially, this feature was exclusively available to desktop users. This week, we're thrilled to announce that we've launched the user-facing aspect to 100% of iOS and Android users. We’re still in the process of testing this feature out and are still accepting participants into our early access program. If interested, let us know in the comments below and we’ll make sure this feature is enabled within your subreddit.

As always, thank you to all the mods who have taken the time to chat with us and provide continued feedback on ways we can improve the mobile mod experience. Your feedback was instrumental in helping us build these features, and we’re excited to keep the conversation going. If you have any questions or comments about the features we discussed today, please let us know in the comments below.

164 Comments
2024/04/04
16:55 UTC

25

Announcing the desktop beta launch of Reddit’s new Mod Queue

Hello, mods

Last year we announced we’d be creating a new moderator experience on Reddit, starting with a reimagined Mod Queue (see here, here, and here for our previous posts on this subject). Since kicking off the engineering process months ago, we've conducted a private beta program with over 60 subreddits. These communities generously assisted us in testing the new desktop mod queue experience and offering valuable feedback, which has helped influence and prioritize our product roadmap. Today we’re excited to make this beta program public. Starting this week mods will see a new entry point to test this new Mod Queue out.

https://preview.redd.it/o8lsovsimbsc1.png?width=734&format=png&auto=webp&s=9c9765dcbf8760f7a6cd59dba1c89a98919e9a58

Mod Queue on desktop today

Our work is far from complete, and our goal with this public beta program is to get broader feedback from the larger mod community as we continue to develop this feature. Here are some things you can expect this week with this new experience:

  • Greater information density: The new Mod Queue on desktop defaults to a Compact view, with key mod actions now prominently placed front and center instead of buried in overflow menus. This is to increase efficiency and ease of use.
  • Greater contextual information: When clicking on a piece of content, a side panel will open, offering immediate context on why the content is in the queue. Mods will no longer have to leave the queue to understand why a piece of content has ended up there.
  • Greater user information: When clicking on a username, an additional side panel will appear, providing context-specific information about that user within the community (e.g., their karma in the subreddit). Mods can then take traditional user-focused mod actions directly from this panel (e.g., banning, creating a mod note, accessing the user log, sending a message, etc.).
  • Greater performance: This mod queue should be noticeably faster when loading and taking actions.

https://preview.redd.it/nlx9myukmbsc1.jpg?width=1336&format=pjpg&auto=webp&s=04771bac416646864cdaedd6f75cff171422ae2e

Mod Queue with contextual information panels

Mod Queue on desktop tomorrow

Over the coming months, we’ll be adding many new features to this Mod Queue (thanks again to our earlier beta program participants for helping build this list of feature requests). Mods can expect to see the following desktop features soon:

  • Enhanced customization: We want to provide mods with the flexibility to personalize the order of mod actions in Compact view, tailored to their specific preferences and workflows.
  • Keyboard shortcuts: In the next few months we’re excited to introduce action shortcuts to minimize the number of clicks a mod needs to take.
  • More filters: Custom Mod Queue filters are currently being developed and will be introduced soon!
  • Macros, all the macros: We’re currently building removal reason macros, ban macros, modmail macros, etc., and are excited to launch them soon!
  • Additional features in the works: enhanced user insights, automod keyword highlighting, real-time indicators, and much more!
  • Bugs: As we continue to develop this feature, we expect the occurrence of bugs. Please report any issues to us through our standard support channels (e.g., r/modsupport and r/bugs) and we’ll work to squash them quickly.

Mod customizations and extensions

Mods can leverage Reddit’s Developer Platform (currently in beta) to create, share, and integrate new mod features into this updated experience. Additionally, we've initiated discussions with r/Enhancement and r/Toolbox devs to explore collaboration opportunities and ensure we’re creating space for them on this new platform.

Saying goodbye to new.reddit.

As a reminder - we intend to phase out new.reddit later this year as our work progresses. Rest assured, we'll keep everyone updated as our plans solidify. Meanwhile, we're eager for everyone interested to test the new Mod Queue and share their feedback. Feel free to ask any questions in the comments below.

Be sure to tune in tomorrow for updates to the mobile mod experience.

138 Comments
2024/04/03
20:06 UTC

213

A new Harassment Filter and User Reporting type, plus a look back on safety tools

Hey mods,

I’m u/enthusiastic-potato and I work on our safety product team. We’re here today to introduce some new safety features and tools requested by mods and to recap a few recent safety products we’ve released. These safety-focused mod tools and filters are designed to work together to help you manage and keep out the not-so-great things that can pop up in your subreddit(s).

What’s new:

  • Harassment filter - a new mod tool that automatically filters posts and comments that are likely to be considered harassing.
  • User details reporting - see a nasty username or profile banner? Now, you can now report a user’s profile based on those details (and more).
  • Safety guide - the safety page within mod tools is growing! And it can be a bit confusing. So we’re releasing a new Safety product guide to help navigate when to use a few of the tools available.

The Harassment Filter

The first feature we’re introducing is the new Harassment filter – powered by a large language model (LLM) that’s trained on mod actions and content removed by Reddit’s internal tools and enforcement teams.

The goal with this new feature is to help provide mods a more effective and efficient way to detect and protect their communities from harassment, which has been a top request from mods.

https://i.redd.it/1iuj7rijrxnc1.gif

Quick overview:

  • You can enable this feature within the Safety page in Mod Tools on desktop or mobile apps
  • Once you’ve set up the filter on reddit.com, it’ll manage posts and comments across all platforms—old Reddit, new Reddit, and the official Reddit apps. Filtered content will appear in mod queue
  • Allow lists (which will override any filtering) can be set up by inputting up to 15 words
  • “Test the filter” option - you can also experiment with the filter live within the page, to see how it works, via a test comment box

This feature will be available to all communities on desktop by end of day, and the mobile apps settings will follow soon in the coming weeks. We have more improvements planned for this feature in the future, including additional controls. We’re also considering how we could extend these capabilities for mod protection as well.

Check out more information on how to get started in the help center.

Big shoutout to the many mods and subreddits who participated in the beta! This feedback helped improve the performance of the filter and identify key features to incorporate into the launch.

User details reporting

The second new feature we’re sharing today is a new reporting option for profiles. We’ve heard consistent feedback - particularly from moderators - about the need for a more detailed user profile reporting option. With that, we’re releasing the ability to report specific details on a user’s profile, including whether they are in violation of our content policies.

  • Example: if you see a username with a word or phrase that you think is violating our content policy, you can now report that within the user’s profile.

Overall, you will now be able to report a user’s:

  • Username
  • Display name
  • Profile picture
  • Profile banner image
  • Bio description

To report a user with potentially policy-violating details:

  • On iOS, Android and reddit.com, go to a user’s profile
  • Tap the three dots “...” more actions menu at the top right of the profile, then select Report profile
    • On reddit.com, if they have a profile banner, the three dots “...” will be right underneath that image
  • Choose what you would like to report (Username, Display name, Avatar/profile image, Banner image, Account bio) and what rule it’s breaking
    • Note: if a profile doesn't include one of these, then the option to report will not show in the list
  • Select submit

https://i.redd.it/e54ph61mrxnc1.gif

Safety guide

The third update today is that we’re bringing more safety (content) into Reddit for Community, starting with a new quick start guide for mods less familiar with the different tools out there.

The guide offers a brief walkthrough of three impactful safety tools we recommend leveraging, especially if you’re new to moderation and have a rapidly growing subreddit: the Harassment Filter, Ban Evasion Filter, and Crowd Control.

You’ll start to see more safety product guidance and information pop up there, so keep an eye out for updates!

What about those other safety tools?

Some of you may be familiar with them, but we’ve heard that many mods are not. Let’s look back on some other safety tools we’ve recently released!

Over the last year, we’ve been leveraging our internal safety signals that help us detect bad actors, spam, ban evasion, etc. at scale to create new, simple, and configurable mod tools. Because sometimes something can be compliant with Reddit policy but not welcome within a specific subreddit.

  • Ban evasion filter - true to its name, this tool automatically filters posts and comments from suspected subreddit ban evaders. Subreddits using this tool have seen over 1.2 million pieces of content caught by suspected ban evaders since launch in May 2023.
  • Mature content filter - also true to its name, this tool uses automation to identify and filter media that is detected to be likely sexual or violent. Thus far, this filter has been able to detect and filter over 1.9 million pieces of sexual or violent content.
  • For potential spammers and suspicious users - we have the Contributor Quality Score (CQS), a new automod parameter that was established to identify users that might not have the best content intentions in mind. Communities have been seeing strong results when using CQS, including significant decreases in automoderator reversal rates (when switching over from karma limits).

On top of all the filters, we also recently updated the “Reports and Removals” mod insights page to provide more context around the safety filters you use.

If you’ve used any of these features, we’d also like to hear feedback you may have.

Safety and the community

Currently, an overwhelming majority of abuse-related enforcement on our platform is automated–meaning it is often removed before users see it– by internal admin-level tooling, automoderator, and the above tools. That being said, we know there’s still (a lot of) work to do, especially as ill-intentioned users develop different approaches and tactics.

So, there will be more to come: additional tools, reporting improvements, and new features to help keep your communities safe, for users and mods. This also includes improving our safety systems that work in the background (outputs of which can be read in the Safety Security reports) to catch and action bad things before you have to deal with them.

As always, let us know if you have any feedback or questions on the update.

edit: updated links

438 Comments
2024/03/12
17:39 UTC

40

Defending the open Internet (again): Our latest brief to the Supreme Court

1 Comment
2024/02/21
20:37 UTC

11

Q4 2023 Safety & Security Report

1 Comment
2024/02/13
18:43 UTC

0

Deprecating Post Collections, Mark as OC, and Community Content Tags

Hi Mods,

I’m u/maybe-pablo from Reddit’s Content team. As we continue to build out improvements, several mod-oriented features will be removed next month: Post Collections, Mark as OC, Community Content tags and the primary topic setting.

Why are we making these changes?

Over time, we found that Post Collections and Mark as OC didn't gain widespread adoption among mods. However, with the recent enhancements to the flair navigation system, we've noticed a consistent and growing increase in the adoption of post flair. Flair allows mods to curate and organize content for their communities, which helps users swiftly navigate and filter through posts they’re interested in. We’re confident that post flair can serve all kinds of organization and navigation needs.

We recently implemented an automated system for rating and organizing subreddits by topic, rendering the previous Community Content tag and topic setting obsolete. When tested alongside the old survey-based method, data shows that the new system allows for faster and more accurate identification of a subreddit.

What does this mean for moderators?

Next month, posts that were previously included in a collection or labeled using our "Mark as OC" feature will be unbundled, and the native tag associated with them will be removed. If you’d like to keep your old collections organized, we recommend using post flair to do so.

The new rating and subreddit organization system has been successfully implemented. Mods do not need to change anything on their end.

If you have any questions about the above features, don’t hesitate to ask them in the comments below!

172 Comments
2024/02/08
19:44 UTC

0

Save the date(s) – 2024 mod events are here!

Hi y’all! I’m u/big-slay from Reddit’s Community Events team. You may recognize me from Mod World…if not, forget I said that. I’m here to share info about our first slate of 2024 events!

This year, we’ll continue hosting events you’re already familiar with, like Mod City, Mod Roadshows, and Mod World.

We’re also launching some new, virtual event types this year to increase accessibility for those who can’t make it to an IRL event.

Here’s a quick guide:

IRL Events

  • Mod Roadshow: Mods, admins, food, drinks, networking, feedback, fun.
  • Mod City: Mods, food, drinks, networking, fun.

Virtual Events

  • Mod World: Big ol’ virtual conference for all mods.
  • Moddit: Short and sweet talks ft. relevant mod topics + networking.
  • ModConnect: Mini mod conferences focused on specific subreddit industries or topics (Fashion, Food, Gaming, Travel, etc.)
  • Mod Bootcamp: Moderator onboarding summit targeted to newer mods, but open to all.

Phew. That was a lot of things.

Interested in attending? You can register now for several 2024 events at the links below! We will continue adding more dates as the year goes on!

Here’s the schedule so far:

Keep up with all of our mod events throughout 2024 on r/RedditCommunityEvents.

You can also check out event recaps and more at our home for all things mods: Reddit for Community.

I’m really looking forward to meeting more of y’all this year :)

- u/big-slay out <3

91 Comments
2024/01/22
17:41 UTC

0

Q3 2023 Safety & Security Report

1 Comment
2023/12/19
19:16 UTC

0

Mod Monthly - December Edition

Heya Mods - back again to have more discussions with you all! Let's dive right in:

##Administrivia
Real quick, let's see what all we've done this past month - we held Mod World where on top of a few AMA's with /u/spez we also, announced reddit for community, check them both out! We also released a new tool for reordering your modteam, and as announced at Mod World we've opened sign ups for Adopt an Admin next year! I also have some less great news - we've been working with teams internally to find a way to support you all in holding your bestof contests. Unfortunately, this year, we were unable to make it happen - we're sorry about that.

##Policy Highlight
Each month, we feature a tid bit around policy to help you moderate your spaces, sometimes something newish, but most often bits of policy that may not be well known. This month, we’re talking about Rule 3 which reads:

Respect the privacy of others. Instigating harassment, for example by revealing someone’s personal or confidential information, is not allowed. Never post or threaten to post intimate or sexually-explicit media of someone without their consent.

The first bit is one of our oldest rules, known to many of you as 'No Doxxing'.

It certainly feels like a no brainer, as doxxing can lead to real life harassment and harm. We wanted to dive in just a bit as there are some gray areas we tend to see questions around. So, what does this rule mean in your community? In general, you should think of this on a spectrum — it's fine to post pictures and the name of Keanu being awesome, it's not fine to post the full name and address of a private individual, or other information that could be used to identify them. There are many communities out there that are focused on individuals who are already in the public eye, and whether these are celebrating the person or snarking on them, the same rules apply. Where it crosses a line is when people attempt to locate them or their family members or post any other types of identifying information including email address, IP's, etc.

This also holds true when a news story or viral video thrusts someone into the spotlight - whether for positive or negative reasons. While our internal Safety tools catch a number of issues proactively, context is important as always - so as mods you can utilize some Automoderator rules to help you identify potential issues in your community.

##Discussion Topic
As always we want to invite you all to have a discussion around moderation in your spaces. We do this in the Reddit Mod Council on a regular basis and want to continue to talk to more of you. Today, along with any questions or thought on the above, we want to discuss:

  • Do you have any New Year's Resolutions for your communities?
    • Are you planning any changes in your spaces in the new year?
    • What trends in your community do you hope continue, and what do you hope to see fade?
    • If you had three wishes for things that would affect your community in 2024, what would they be?

##In closing While you're thinking about your answers to these questions, please enjoy my song of the month – I will be, as we chat throughout the day!

edit: fixed formatting, markdown is tough!

78 Comments
2023/12/15
20:36 UTC

7

Adopt-an-Admin sign ups are open for 2024!

Hey everyone, u/tiz here, I work on the Community team at Reddit.

The Adopt-an-Admin program was launched in July 2020 to provide admins (Reddit employees) with a better understanding of the moderator experience. Adopt-an-Admin embeds Reddit admins in mod teams, where they moderate alongside you, with the goal of fostering empathy and understanding of the mod experience. You can read more about the program here.

You may have missed this program as it's been on hiatus for a few months. But hey, we’re back with a fresh focus, new ideas, and a plan to expand!

At Mod World, u/spez chatted with moderators of r/AmItheAsshole about his experience being “adopted” by their subreddit (event registrants can watch the recording here). The experience was so impactful that we want every admin to have the ability to do Adopt-an-Admin. Yes, all 2,000+ admins. With this goal in mind, we’re looking to have a ton of subreddits sign up and take an admin under your wing - where you can build one-to-one relationships with admins, get an outside perspective on your community, and share how important what you do is with every single Reddit employee.

We’re looking for all types of subreddits: small, medium large, eventful, uneventful, boring, cozy, chaotic, pictures, blocks of text, snippets of text, art, shows, games, places, people, languages, memes, dreams, themes, thoughts, ideas, questions, answers, support, help, stories, cats, dogs, squirrels, and everything in between.

If you signed up in the past, please sign up again to let us know about your interest in the new year! If your sub is brand new to Adopt-an-Admin, we can’t wait to hear from you. We’ll reach out with next steps in early 2024.

Note, if you signed up during Mod World on December 2, 2023, you do not have to fill out the form again. Sign ups for ‘round 1’ will close on January 15, 2024.

You got this - click me to sign up now!

41 Comments
2023/12/12
20:10 UTC

50

Community Health becomes Reports and Removals, with updates

Hi Mods,

It’s me again - u/enthusiastic_potato - and I’m excited to share some new data-filled updates coming to the Community Health page, which can be found in Mod Insights.

Updates:

  • We renamed the page to “Reports and Removals” to better describe exactly what you can find on the page.
  • We introduced a new “Content Removed by Admins” chart which displays admin content removals in your community and also distinguishes between spam and policy removals.
  • We created a new Safety Filters Monthly Overview to help visualize the impact of Crowd Control and the Ban Evasion Filter in your community.
  • We modernized the page’s interface so that it’s easier to find, read, and tinker with the dashboard settings.

We made these changes as a direct result of mod feedback and to provide more context around the safety filters you use. Also, who doesn’t love more community data? Ok, maybe not everyone.

Specifically, mods requested more insight into how much content is removed by Reddit admins as well as distinguished removal reasons. Also, we know you didn’t have high visibility into the effectiveness of your set safety filters across your communities, so we improved those insights with the new safety filter chart. Please note for the Admin removals and safety tooling filtering rates, data before September 2023 is not available.

These updates will be completely rolled out by Friday, December 15 on Reddit’s native mobile apps and desktop.

As a reminder, you can visit the updated Reports and Removals page (formerly, Community Health), by visiting Mod Tools > Mod Insights > Reports and Removals.

https://preview.redd.it/7pjszmrstq5c1.png?width=1476&format=png&auto=webp&s=9b795d633fc7e30039290aef81fa3a09654cac63

New admin removal chart in Reports and Removals within Mod Insights on mobile

New safety filters chart found in Reports and Removals within Mod Insights.

Thanks for reading! We’ll stick around to answer any questions.

40 Comments
2023/12/11
22:41 UTC

26

Post Guidance progress report

Howdy Mods,

In June, we announced a pilot program to test an exciting new mod tool - Post Guidance. Since the unveiling of this program, over 200 subreddits have enlisted to participate, and we are sincerely grateful for the overwhelming support and enthusiasm expressed for this feature. A heartfelt thank you to every mod team who took the time to experiment with this new tool, provide us feedback, and collaborate with us on this product journey.

Today we’re excited to share an update on the progress we’ve made and detail our upcoming plans.

TL;DR We’ve seen some incredible results with a sharp decrease in % of automod removals. While certain metrics, such as post starts and submissions, have shown mixed results, we acknowledge that there is still progress to be made. We still have a ways to go, but we’re feeling bullish about the progress thus far.

https://preview.redd.it/a81w2llmfq5c1.jpg?width=2190&format=pjpg&auto=webp&s=a539fe2a6d96efe69868acefaafae9d93b97ff28

Not so TL;DR

What you’re looking at above is an AB test analysis of 33 subreddits that we tracked for 4 weeks. Here we are comparing a “control” group (individuals who did not see the Post Guidance experience) against an “enabled experiment” group (individuals who did see the Post Guidance experience). Here’s a summary of some of the results.

  • We’ve seen a 35% drop in Automod removals in the experiment group.
    • In other words, far fewer posters are getting their posts removed by automod.
    • We’re interpreting this to mean that Post Guidance is successfully educating users on how to post in a way that aligns with a community’s guidelines, and a community’s needs. Needless to say, we’re pretty stoked about this outcome.
  • Successful posts (as a percentage of submitted posts) have increased by 6%.
    • Seeing this stat elicited several high-fives and a few audible “hell yeahs” from our team. Overall we’ve seen a greater percentage of posts (out of all submitted posts) stay up in our experiment group with post guidance turned on.
  • Post starts (clicking “create post”) are down by 6% in our experiment group.
    • The good news: Post guidance reduces the number of individuals having to repeat posts after a failed submission.
    • What we still need to figure out: There are potentially good faith posters getting overwhelmed during the posting experience, that have abandoned their post.
  • Post submissions are down by 13% in our experiment group.
    • The good news: Posts that otherwise would have been removed, are no longer being submitted (e.g. off-topic submissions, low-effort posts, etc.).
    • What we still need to figure out: Similar to the above, some good faith users may be abandoning their posts after seeing a list of post requirements.
  • More Post Guidance configurations equals more successful posts! In communities that created more than 7 rules for Post Guidance, we found that the effect was roughly 10% stronger than in communities that created 7 or fewer rules. This indicates that extensive use of the feature can help communities thrive even further!

*Note: FYI for those digging into the numbers, it’s worth mentioning that automod removals, mod removals, and admin removals aren’t mutually exclusive. These results are a bit more ad-hoc across 30 days of data. Our data scientist is working on looking at a longer time horizon to look at statistical significance.

The future of Post Guidance

At present, Post Guidance is exclusively accessible to subreddits that have enrolled in the pilot program. We have plans to release this feature more broadly in 2024. As part of our experimentation, we are selectively showcasing Post Guidance to 50% of desktop users within those communities. Given the positive results we’ve experienced, we are thrilled to announce our decision to expand the availability of Post Guidance to 100% of desktop users within subreddits participating in our pilot program.

While we do this, our team is also busy designing and building the following feature improvements:

  • Cross-platform parity within our mobile apps. We know the majority of users are on our apps, and we want them to benefit from the power of post guidance too.
  • Include URL detection and flair-based rule configurations.
  • Comment Guidance!

Thanks again to everyone who has helped us get this far. If you’re interested in joining our pilot program, please feel free to sign up in the comments. If you have any questions or feedback about the program, the results we’ve shared, or how this feature works don’t hesitate to ask us below!

79 Comments
2023/12/11
17:09 UTC

0

Updates from the mod front: mobile modmail + subreddit topics + flair navigation!

Howdy Mods,

It’s been a busy end of the year, and today we have a bevy of updates. Please dive in below.

Mobile Modmail Updates

In October we launched a native mobile modmail feature on iOS and Android. Though the rollout laid a sturdier foundation for needed tweaks to modmail, it did impact the functionality of different moderation features. Since then our team has been working on resolving various issues that mods highlighted.

Here’s what’s been fixed and improved:

  • Issue: The user Mod Log on iOS was inaccessible.

  • Solution: This was a bug that has now been fixed.

  • Issue: The User Profile and User Stats are not aligning in the “invite a moderator” messages on iOS.

  • Solution: This was a bug that has now been fixed.

  • Issue: iOS mods couldn’t approve an “Approved User” request

  • Solution: This was a bug and has now been fixed.

  • Issue: Clicking on the user's profile takes a bunch of new steps on iOS

  • Solution: We updated the “user summary card” to contain more information to minimize the need to visit the user profile card in most cases.

  • Issue: Enhance Mute functionality on iOS and Android.

  • Solution: Mods are now able to specify mute durations.

  • Issue: Enhance Ban functionality on iOS and Android.

  • Solution: Mods can now ban and unban users directly from modmail. This will roll out tomorrow on iOS.

  • Issue: Archiving messages on iOS is tedious

  • Solution: We included “swipe to archive” and “swipe to mark unread” actions (which existed on Android already).

  • Issue: Modmail on Android is slow to load

  • Solution: We improved performance so the initial load time of the inbox and the time to action on messages is significantly quicker.

Upcoming Improvements:

  • Issue: Writing more than a 4-line reply cuts off text on iOS
  • Solution: To ensure our fix implementation is also usable for moderators using screen readers, this fix will take a little longer and will be done in January.

Discover more communities by topic on the Reddit mobile apps

We recently launched a new mobile experience to help redditors more easily discover and explore communities related to the same topic directly from a subreddit’s homepage.

img

As shown in the image above, some communities will have a relevant topic and their ranking within that topic (determined by recent user activity volume in the community) displayed on the header of the homepage. By tapping on the topic and ranking, Redditors will be directed to a list of communities within that same topic group to explore. In the future, we’ll also expand this to show more posts and content about that topic.

Important note: This feature respects individual subreddit discovery settings.

Post flair navigation and Mod Log

We’ve updated the Mod Log to record when a mod team member has enabled or disabled post flair navigation on mobile. This change came about thanks to the feedback we received in r/RedditModCouncil.

As always, don't hesitate to let us know in the comments below if you have any questions about the above updates.

55 Comments
2023/12/07
19:33 UTC

139

Self-Serve Moderator Reorder

tl;dr Moderators with Everything permissions have the ability to reorder moderators without needing admin assistance. If you have inactive moderators at the top of the list, the next active moderator on the list with Everything permissions can reorder anyone on the list, including the inactive moderators.

I’m u/agoldenzebra, and I work on Community Governance initiatives in collaboration with our Product teams. As a reminder, the Community Governance team’s work focuses on empowering active moderators, creating clearer systems for effective subreddit governance, and ensuring that you have the data and information you need to be effective stewards of your community.

With that in mind, a few months ago we introduced protections for communities with inactive moderators. Today, we’re here to introduce the next step in this body of work: providing moderators with the ability to reorder their moderator team without needing admin assistance.

Here’s how it works:

  • Any moderator with Everything permissions (i.e. the ability to add/remove mods) will see a “Reorder” button on the Moderators page on New Reddit.
  • When they visit that page, they will be able to drag and drop reorder all the moderators below them (the same moderators they would be able to add/remove today)
  • If you have inactive moderators at the top of the list: the highest up (in the hierarchy) moderator that is active and has Everything permissions is now functionally the top mod. This means this person can reorder anyone on the list, including all mods (both active mods with limited permissions and inactive mods) above them.
    • As a moderator reorder is a notable change, we recommend consulting with the rest of your active mod team before taking this action.
  • When anyone reorders the list, it puts a note in the mod log and generates a modmail to the subreddit, which looks like this:

https://preview.redd.it/8aj544bsxi4c1.png?width=1342&format=png&auto=webp&s=7142352327942e75cb5c9debf710e56bbccf54ed

  • Unfortunately, this feature is not yet available on mobile devices or to communities with over 100 moderators. If you have over 100 moderators and need to reorder your moderator list, please write to r/ModSupport modmail.
  • We will begin rolling this feature out today. It will be available to all mods by next week (we’re taking our time to ensure everything works as intended).

https://i.redd.it/pi35y09xxi4c1.gif

Please comment below if you have any questions or feedback. Thanks!

Edit: Huge thanks to the Reddit Mod Council, who’s discussions and feedback helped shape this feedback. Some council members have shared summaries of their discussions here, here, and here.

2nd Edit: All moderators with the requisite permissions should now have access to this feature. Thanks for your patience! During our slow rollout, we surfaced and fixed the following bugs:

  • Subreddits with suspended moderators should no longer receive an error when attempting to reorder.
  • Suspended top moderators that are inactive should be able to reordered now.
  • Automoderator, dev platform apps, and a few other common large bots will no longer count as an "active mod" for this feature. If these bots are the highest up active moderator on the list, the next highest active moderator with Everything permissions will be able to reorder the bots and any inactive moderator above them.

If you experience any issues using this feature, please continue to report them in the comments below or let us know via a bug report in r/ModSupport.

202 Comments
2023/12/05
19:04 UTC

0

Announcing A New Hub for Mods

Hopefully you were able to make it to the 2023 Mod World event earlier today. If you couldn't attend live, but registered for the event then you can still see the sessions under the “replay” tab. We will also make the Mod World videos publicly available on the site below at a later date.

The big ICYMI though is: There is a NEW home for all things moderation: Reddit for Community.

Why did Reddit build a new home for mods?

Well, because A LOT goes into modding. And that information is sometimes hard to locate when you need it. We have consistently heard from both new and experienced moderators that this could be improved, so this is our effort to do just that.

Reddit for Community will serve as a single destination for mods to access relevant resources, mod-focused product updates, tactical guidance, and understand additional opportunities available to mods only. No more treasure hunts for the most relevant and up-to-date info you need to run your communities – this site will have it.

This is just the first step, and we will continue to build an easy-to-navigate home base alongside you. So keep the ideas coming of what you love, need or are missing in this home.

What can I find on Reddit for Community right now?

  • Resources - ever wonder what successful new moderators typically do within their first month We’ve got you covered with weekly guides.
  • Inspiration - want to know how your favorite communities got their glow up? Check out the community success stories.
  • Discover exciting programs - check out exclusive opportunities for Reddit moderators.
  • One-click tabs and links to crucial Reddit resources like the Moderator Help Center, Reddiquette, Moderator Code of Conduct, Content Policy and subreddits where you can receive advice from admins and fellow mods.

What else is coming in 2024?

  • More educational content that is relevant to mods no matter how long you’ve been moderating. We also want to break down barriers for those who may be moderation-curious and have yet to take the plunge.
  • An updated mod education and certification program. We are incorporating mod feedback on education and certification into our 2024 roadmap to rebuild and strengthen our mod education and certification program offerings – stay tuned, we know this one is very important.
  • Reddit Product updates for mods (and invites to participate in beta testing)
  • More community success stories where you can learn how other mods built and managed communities on Reddit. Our stories range from communities’ early days (going from 0 to their first 100 subscribers) all the way to mature communities that have tens of millions of subscribers. Regardless of where you are in your moderation journey, we have something relevant for you. Would you like to share your secrets to success? Great, fill out this form here. We’d love to hear from you!
  • Localized versions of the Reddit for Community site in different languages. Reddit is used by millions of people from around the world. We want to ensure that anyone who wants to become a Reddit moderator can. This includes being able to access crucial content when you need it.
  • Informational pages for programs such as Community Funds, Reddit Partner Communities, and Mod Council.
  • Mod Event Invites. Reddit has hosted both virtual and IRL events including mod meetups, mod roadshows and this year’s Mod World. We’re already hard at work planning events for 2024 and will use Reddit for Community as a one stop shop to keep you in the know.

We will be updating regularly, so bookmark Reddit for Community and tell us what you’d like more of right here.

Best,

curioustomato_

PS. I’d also like to share that my teammates (including u/MondoKayo, u/poppysnoo, u/Qu33n_of_Narwhals, u/big-slay and u/glizzygrl) may help me follow up here by responding to comments.

PPS.

https://preview.redd.it/t872143kvx3c1.png?width=984&format=png&auto=webp&s=d6fb6e31fb5fdbfc165c8e55b054d326c4e8cf8e

Edit: Fixed the link to the replay tab

102 Comments
2023/12/02
20:13 UTC

0

Mod World is happening now, get help here!

20 Comments
2023/12/02
16:37 UTC

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