/r/CryptoHelp

Photograph via snooOG

r/CryptoHelp is for the community to help each other with Crypto related queries, tips, and thoughts.

Intro

Welcome to r/CryptoHelp, the tech support subreddit for the r/CryptoCurrency network. Whether your problems involve withdrawing from exchanges, using self-hosted wallets, setting up mining equipment, or staking, this sub is for you.

Rules

  1. All r/CC Rules Apply

  2. No Off-Topic Posts

All topics should be about tech support. Content about technology news should be referred to r/CryptoTechnology. Price speculation should be referred to r/CryptoMarkets.

  • No Incomplete Posts

  • Submissions consisting of the following are considered incomplete and will be removed:

    1. Posts with an empty body, only a link in the body, title copied into the body, and/or lack of information in the body.
    2. Posts with "Help" or non-descriptive titles. Please make your title and contents descriptive.
  • No Offering Rewards

  • No offering of reward/compensation for solutions. No crypto addresses, Amazon gift vouchers, or PayPal transfers. This community is "free" as it is full of volunteers. Please do not take advantage of the community.

  • No Private Messages or Moving to Another Service

  • Any and all communication not kept public and is moved away from the subreddit or Discord/IRC channel is prohibited. Do not suggest or ask to move to another service or to private message. Private messages and other services are unsafe as they cannot be monitored. Violations will result in a 30 to permanent ban.

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    /r/CryptoHelp

    2,640 Subscribers

    1

    Need help

    Hey, can someone help me. A friend told me to get phantom and I did and he paid me the money he owed me into it and ghosted me but I'm under 18 and I can't find a service to pull out the money it's in USDC and I just wanna pull out that money if anyone can help please tell me

    0 Comments
    2024/11/01
    17:43 UTC

    1

    Crypto Exchanges without Plaid, do they exist?

    Are there any centralized crypto exchanges that support bank account linking via manual transfer without enforcing services like Plaid or Trustly? I'm aware of decentralized exchanges as an alternative, but I'm curious if any centralized ones offer this option. I've tried all the major exchanges, and while they claim to support it, it seems like they're not being entirely truthful. I'm trying to understand if there's any exchange that truly offers this functionality without relying on services like Plaid. Yes, I could open a new bank account specifically for this purpose, but I'm asking if there's anyone who actually does that or if Plaid has enforced a monopoly.

    1 Comment
    2024/11/01
    19:52 UTC

    1

    I send assets on the wrong network. Any chance that I can recover them? Please Help.

    I sent USDC from my coinbase wallet to my polymarket wallet adress. I was suposed to use the polygon network but I used the base network. Is there any chance at all to recover my funds?
    When I view the polymarket wallet adress in blockscan, I can see the USDC sitting there on the base network.

    FYI: I am totally aware how stupid this is. Should not have just clicked buttons so quickly.

    Edit 1: Added clarifications

    12 Comments
    2024/11/01
    15:59 UTC

    1

    Tech Savvy but Newbie To Crypto

    I want to get a offline crypto wallet device to store long term BTC and other crypto currencues potentially. However I really don't know how I should go about it. I have a degree in computer science and I worked as a software developer so Im no stranger to technology, but I don't know much about crypto.

    I have a small amount of BTC I bought and I have stored in the bitcoin.com app, but I want to start making periodic investments into crypto someplace more secure. From what I understand, that means I will want a hardware wallet, that can go offline. I also will store the details of the wallet on paper and put it in a safety deposit box. My question is how should I go about this and are there any specific devices I should look into? I want to be able to make transactions every 1-4 months so it doesn't have to be instant. This is something that I would ideally invest into and not take money out for the next 30 years. But that means that I definitely cannot afford to loose the money.

    I appreciate any help or information about this and would love to learn! :)

    TL;dr I'm looking for a good solution for secure Bitcoin storage. I'm also a computer scientist but a layman in crypto and block chain at the moment.

    6 Comments
    2024/11/01
    13:14 UTC

    1

    Pretend I am a grandma

    And walk me step by steps on how to pay a crypto bill from Meso Rx. It has a QR code and an address that can be copied. Thx

    1 Comment
    2024/11/01
    10:53 UTC

    2

    Help! I think I’m being scammed by HTX, and maybe a guy I met on a dating app

    TL;DR version:

    HTX has my cryptocurrency locked away and won’t let me have it unless I pay 0.5 BTC fee for not jumping through their red tape and hoops promptly enough. Should I pay it to access my crypto? or is this just a scam, and I’m never going to see my crypto again no matter what fees I pay to HTX?

    Longer version:

    Met a guy on dating app, hit it off. He says he graduated from London business school, he has Irish accent. Says uncle is savvy investing in crypto, and I should put money in the investment pot. HTX is the marketplace, he’s used it for years, and I know nothing about crypto. After about a month of talking with him I invest a little crypto to bond with boyfriend based off of his uncle’s tips; I make money. Do it again. Then boyfriend says there is a trend happening that only happens once in a while that would yield a 60% profit, I can make a lot more but the buy in is higher. We pool our crypto, each paying half of the minimum buy by bringing some of his bitcoin and some of mine into the HTX platform. We make a good chunk of change, twice, and the HTX account is mine, not boyfriend’s.

    All is well with $36,000 on HTX until I go to withdraw, and they lock the account because it’s been flagged as possible fraud since we brought in crypto from multiple wallets. We have to pay 12% security deposit, each - so 24% total - within 72 hours to verify the wallet addresses or they terminate my account. We will get the security deposit back, but must pay within that timeframe. I don’t have the money, but boyfriend’s uncle does, so he pays his share. I borrow the money for the deposit and appeal to HTX because the daily and weekly limits on my bitcoin wallet will not allow the deposit to be paid in time. The replied to go ahead and make the remainder of the deposit even if it’s late and since I have proof of these limits they I can submit an appeal and their top management will address the situation with a 90% chance of securing my funds. Once in able to complete the security deposit, HTX says they will not terminate my account but are requiring a late fee of 0.5 BTC (about $3600) since I could not meet the 72 hour time frame, and then I can withdraw.

    I have paid the 12% security deposit and gas fee by borrowing money from family and draining my savings, but now I’m afraid to trust boyfriend or HTX. Seems like an odd scam on boyfriend’s end since I control access to the HTX account. He’s given me $1,000 toward the 0.5 BTC, but I don’t have the rest right now, ~$2600 more) and won’t for a while.

    Should I pay the fee and hope I can actually get my crypto? It’s financially worth it if HTX actually gives me the money. And boyfriend is upset if I decide not to pay it and lose the funds that he has given me. But otherwise, if it’s a scam, I’d just be throwing money in the black hole and going into debt with friends and family.

    I’m so stressed out by all of this! Thank you in advance for any help or advice!

    12 Comments
    2024/10/31
    23:17 UTC

    3

    Familymember scammed. Need advice.

    Hi reddit,

    A familymember of mine (I'll call him "Steve") has invested a sizeable portion of his savings into cryptos. The cryptos are visible in his wallet but can't be sold or exchanged for another currency at this moment. I believe it's due to them still being unlisted.

    He has been in contact with an 'advisor' through whatsapp and the $ to cryptoexchanges have happened through an exchange-service that is also operating through whatsapp. The values of the currencies kept increasing creating an image of a profitable investment (checked on websites called azbit and dex-trade). I tried and failed to find the cryptos on coingecko.

    I know next to nothing about crypto, nor the scams involved but everything i've seen from the advising happening through whatsapp to some dodgy behaviours of the advisor has both me and Steve convinced that he has fallen for a scam of some sorts.

    What I know is

    1. the currencies Steve invested in are visible in the wallet but untradeable that route (the app is legit from what I can tell). -I am therefore guessing the cryptos are real and might appear on the market in the future
    2. The 'advisor' is a crook

    As neither I, nor Steve know nearly enough on this topic we need advice on how to proceed. Do you have any guess on what kind of scam might be happening? I'm especially worried that personal info has ended up in the wrong hands. Ideally I hope Steve will be able to retrieve atleast a portion of the investments.

    If you need more info, please feel free to ask.

    16 Comments
    2024/10/31
    16:57 UTC

    1

    Transfering crypto to wrong address

    Hey guys.I need your help.I have 2 wallets on bybit web3.I decided to transfer some "Trump Ai" coins from the main wallet to the other wallet.As I was transferring a copied the contract address instead of the deposit address and accidentally deposited the coins on the contract address.

    I'm supposed to contact the "Trump Ai" Devs but its hard to reach them.Thats why I need ur help.Any help would gladly be appreciated

    6 Comments
    2024/10/31
    15:27 UTC

    2

    Cro to Btc

    I have $237 in Cro and tokens on MetaMask and I want to transfer it to bitcoin and add it to my Coinbase wallet. Can someone walk me through how to do that?

    3 Comments
    2024/10/31
    04:48 UTC

    1

    Confusion

    I have 1 million reef coin, which at its current price should be valued at about 1.5K but on Binance it says it’s worth only 1k and that’s what It offers when exchanging it for other currencies?

    Is it some sort of liquidity issue that’s making me lose such a significant amount or something? Is it an issue/fee with Binance specifically?

    4 Comments
    2024/10/30
    17:52 UTC

    0

    Help

    Hi, I have 5k on my atomic wallett account but I cant send because I have to pay fees

    What should I do? How can I withdraw?

    8 Comments
    2024/10/30
    14:42 UTC

    0

    DAT Coin - Can not find an exchange to trade

    Hi Guys, I have a question. I own DAT (Datum) coin from 2017 timeframe. My Delta app shows it is still trading and gives me updated price however I am not finding any exchange where I can exchange or sell this coin. Can someone please help me with finding an exchange for it. Thank you

    2 Comments
    2024/10/30
    01:22 UTC

    0

    Is paxosus.vip a legit trading site?

    I have a friend who trades on paxosus.vip site and he says it legit. I’ve been on it and it seems legit. Anyone have any experience on it?

    6 Comments
    2024/10/30
    02:32 UTC

    0

    Seeking any apps that I could use that keeps me updated with news

    Hey guys!

    Ive recently gotten into crypto and now I would like to see if there were any apps on the phone that I could use to access real time news and events surrounding crypto? I am eager to stay up to date so it would be such a big help if there were any apps that you guys can recommend. Thank you 😄

    4 Comments
    2024/10/30
    01:28 UTC

    1

    Someone please give me advice

    So someone please help me i have a robinhood investment account and I bought ethereum classic "crypto" on robinhood from the investment app. I also downloaded and installed and set up a new samsung blockchain wallet and wanted 1 send my ethereum classic from robinhood to this samsung wallet. And I sent ethereum classic to the ethereum address on the samsung blockchain wallet and I know that's a mistake and samsung blockchain wallet doesn't support ethereum classic. So right now I can see the transaction only on blockchair.com but I can't access the 1000 dollars worth of the ethereum classic token I sent it to the wrong address and I need help I'm new and don't understand this

    6 Comments
    2024/10/30
    01:26 UTC

    0

    Should I sell my Doge?

    I have 3989 doge with a Average cost of .37 should I sell?

    7 Comments
    2024/10/30
    01:02 UTC

    1

    Zerion Wallet SWAP Redirected My Funds to an Unknown Address – Security Flaw or Scam?

    I’m posting this because Zerion wallet just cost me funds in what looks like either a major UI failure or worse: an intentional setup to siphon funds. After following Zerion’s instructions step-by-step, my swap transaction directed my assets to a mystery address without delivering any of the tokens I was supposed to receive. Here’s the rundown – and I’m curious if anyone else has seen their funds vanish this way.

    What Happened:

    I attempted to swap 160 SPX6900 for SOL using Zerion, which recommended 1inch as the swap provider. I followed the process exactly, hitting the big SWAP button multiple times until finally clicking Sign and Send after the transaction had been verified safe by Zerion. But instead of completing the swap, my funds were sent to an unknown address, leaving me with nothing in return.

    My Attempts to Resolve This:

    • The Support Deflection: I sent Zerion the transaction hashes, multiple screenshots showing I used “SWAP” at each step, and even a full screen recording of the process. Their response? “It looks like you accidentally chose ‘Send’ instead.” Ridiculous. Zerion then claimed they couldn’t locate the transaction in their system, but that doesn’t explain why their UI sent my funds somewhere else.
    • External Verification: After contacting 1inch, they confirmed the swap was never initiated on their end, suggesting the issue is entirely with ZerionZerion’s UI directly led my assets to an unknown address, which they now disavow.

    My Concerns:

    • Is This Intentional? The support deflection has me wondering if this is part of a deliberate strategy by Zerion. Directing funds to a side wallet that gathers small, seemingly “lost” amounts could easily go unnoticed or be written off by most users who don’t want the hassle. It feels like a setup, especially given the vague responses and deflection tactics I’m seeing.
    • Security Issue or Scam? If Zerion’s swap function can so easily redirect funds without fulfilling the swap, how many other users have been unknowingly impacted? And what accountability is Zerion planning to take here? So far its been none. The burden of proof has fallen on me, the user, and even with providing ample evidence they remain willfully obtuse.
    • Passing the Burden: When I pushed for answers, Zerion suggested I risk more funds to “reproduce the issue.” As if losing more money would magically solve this? This is a clear attempt to dodge responsibility instead of addressing the serious flaw (or scam) in their system.

    If this is a UI bug, a security vulnerability, or worse an intentional scam Zerion needs to be held accountable, not sidestep responsibility and accountability. We’re trusting platforms like Zerion with our assets, and they have a duty to ensure their UI isn’t leading users straight into financial loss.

    11 Comments
    2024/10/29
    23:31 UTC

    1

    Did i fall for a scam?

    I have recieved a payment through Guarded Ethereum. And in order to cash it out, i needed to send it to the acc of the platform owners and send them an e-mail in order to recieve payout. But then, there was something called a gas fee which i had to pay 70$ in order to get paid. And after i paid, there is unexpectedly some other fee thats 150$ that i can't afford to pay and now my money is gone for good. Please offer any advice on what can i do in this situation. Thank you in advance. Would like to add a screenshot but the app wont let me for some reason.

    3 Comments
    2024/10/29
    19:39 UTC

    1

    Does this ETH address look suspicious on Etherscan.io?

    0x617B4c0ef2388e7a893C8c47EB4b6D97a1657610

    I'm not really sure if I'm analyzing the transaction chain correctly but If you look at the transactions listed from the last 4 days (10/25 to date) where 51.16 ETH was originally sent, does it show that the ETH was sent back to this original address on 10/26 in the amount of 51.15990763 ETH?

    Further does this most like mean the holder of the original ETH is the same person or entity?

    1 Comment
    2024/10/29
    18:59 UTC

    0

    Sent on wrong network

    Made wrong transaction

    So today while transferring token from coinbase to bitrue. I sent a token on erc 20 and realised later that bitrue doesn't support that particular token in erc 20

    What should I do now.

    Please do not laught as I am new to crypto.

    4 Comments
    2024/10/29
    18:55 UTC

    2

    Need help with finding an Exchange for DAT (Datum) coin

    Hi Guys, I have a question. I own DAT (Datum) coin from 2017 timeframe. My Delta app shows it is still trading and gives me updated price however I am not finding any exchange where I can exchange or sell this coin. Can someone please help me with finding an exchange for it. thanks

    2 Comments
    2024/10/29
    16:06 UTC

    0

    Bitunix

    Hey guys anyone used this network for trading, they have trustpilot reviews but they look a bit fake to me?? Any help is greatly appreciated

    4 Comments
    2024/10/29
    12:32 UTC

    2

    Is this a scam?

    I've been trading since June 2024, seems like everyone I pay my fee to cash out something comes up and I have to pay something else blah blah blah. I had to pay miners fee to unfreeze my account after a cyber attack. I paid that and all my transfers were cancelled and funds sent to CB wallet now they are asking for a sychronation fee that is apparently refundable. Idk if I'll ever get my funds

    6 Comments
    2024/10/29
    11:48 UTC

    1

    I don’t know what happened but I got scammed please help

    A few days ago I was trying to get help to transfer my WLD to my ledger nano And I got a few DMs and stuff and I think I fell victim to a phishing attack as I added my Passphrase on a site that was made to look like the ledger nanos site Today I woke up and found all my money was sent from my account to some other address which I didn’t do what do I do now? And how do I reset my ledger nano to get a new wallet please help me

    9 Comments
    2024/10/29
    05:27 UTC

    0

    SCAM Broker? Help researching an ETH transaction

    Trying to find out if the original ETH address that sent money to an ETH address a "proposed" broker provided ended up having the money sent back them?

    1 Comment
    2024/10/28
    23:08 UTC

    2

    Help me

    So basically this guy sent me a good amount of money in bitcoin and i can’t tell if it’s a scam because he sent it to me on coin base wallet and i didn’t give him any sensitive info.So now i just have a pretty amount of bitcoin in my account but i don’t know how to cash it out cause im new to this crypto stuff. Is it a scam or can i safely cash this money out without any risk of getting scammed?

    7 Comments
    2024/10/28
    21:19 UTC

    0

    Real Crypto Helper not a Scam?

    I got scammed by a friend and now I am trying to withdraw money from my Coinbase wallet, but it is now in BNB due to a faker, so yep scammed again. Everyone that offers help seems to be a scammer!! Where do I find real help?

    11 Comments
    2024/10/28
    18:58 UTC

    2

    Is this website a fake?

    My friend has been using this website called esmeu.net or .com, and has BTC in his wallet on the website. Is this a trustworthy website for him to keep using or is it fake? He’s put no money into the website and the BTC on the website was given to him for free a few years ago.

    19 Comments
    2024/10/28
    16:39 UTC

    1

    Please recommend some cryptocurrency exchanges that are not complicated to use.

    My job is in cryptocurrency trading

    Now when buying cryptocurrency, bank transfer/credit card transactions have become the only options for investing in cryptocurrency.

    When buying or selling cryptocurrency on P2P, you must provide a full set of documents, ID card, proof of address, proof of income, proof of tax payment, complete tracking of all transfers, how you get it, and even proof of your home's water and electricity payment, etc. (As a single woman, I think it is a bit dangerous to disclose this information)

    And most (not all) banks currently hate crypto transactions. Once any crypto transactions are discovered, they will refuse your transaction or freeze your account.

    So we are now in a dilemma. I want to know if everyone has any recommended exchanges for buying or selling cryptocurrencies.

    2 Comments
    2024/10/28
    13:31 UTC

    1

    Help

    Hello there, does someone know the crypto scam platform from India/Singapore called Btccrt? I mean they changed the certificates i don’t know what they did and now they have 17 domain sites with different names and they all look the same and i would like to know if you know which one is the original now? Because i withdrawl my money from Btccrt.com and they never arrived. When i go to btccrt.com it shows me that the site isn’t safe but few months ago didn’t show me anything if is safe or not. Now when i go to the other domain alternative sites doesn’t show me anything if it’s safe or not. If you know anything please let me know which of the domain sites is the original.

    3 Comments
    2024/10/28
    14:18 UTC

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