I usually use my phone to unlock the bikes, just scan and go. The other day my phone died so I had to pay with my card manually, and when I was filling my info out on the screen I was forced to pick a plan for the day rather than just taking the bike and being charged normally for the however long I was riding. Has anyone else dealt with this or did I miss something?

did anyone lose a set.
one of them has a number engraved and there are colored rings on some.

Here’s mine. It’s a 4 minute walk and I have no clue what I did last summer.

After a few years of citi-biking I sadly am letting my account expire. The price increases over the last 12 months have turned Citi-biking into a luxury.

So sad to see it go, drastically will impact my quality of life in the City but at these rates it doesn’t make sense.

Hi, I'm starting out on Bike Angles and I am wondering if any veterans have any advice for taxes with Bike Angels? Do you write off any expenses like MTA fares that add up? Is there any other advice from people who do this for a substantial amount of the day? I also welcome any insight on what the winter months may be like as well. Thank you in advance.

I used to refer to this app to get a better sense of when to go out to collect points—a ‘once in a while’ ‘something to do’ activity for me.

But these days the app is not populating their basic map with their heat map. So, it’s useless.

I’ve reported it. Any explanations from other users?

I was in a hurry for a meeting and needed a quick ride, so I unlocked a Citi Bike. However, the bike wouldn’t release from the dock. I tried jamming it loose and even reported the issue, but since I was rushing, I eventually had to leave it.

When I returned an hour later, my account still showed the ride as active. I called customer support, but they said they couldn’t help until the ride ended. I offered to check and retrieve the bike myself, but they advised letting their team handle it. The ride remained open for 4 hours, resulting in a charge of $173 for a supposed 16-mile ride.

Afterward, customer service claimed the dock had no issues and said they couldn’t verify that I hadn’t actually taken the bike. Fortunately, I took a photo of the bike in the dock, showing it was unlocked but stuck, with unusual markings all over it.

They’re now saying they can’t process a refund. What steps can I take from here?

Hi all! Anyone notice that bike angels points aren’t showing in their accounts? I tried figuring this out with the chat feature; however, citibike tried to tell me I only get pickup points if a drop off is also offering points. I sent screenshots to prove this wasn’t true and they agreed then pedaled back on that statement. Curious if the system glitches sometimes and I simply lose out on the points, I had zero energy or interest in arguing with citibike via chat 😅 Tried searching the sub and didn’t see this issue!

Does this still apply if I scan through my Lyft app? Or must I use the Citi bike app?

Chain snapped while biking on Wyth and N12th. Luckily only a scraped knee, but jeez, that could have been bad.

Idk just recived a bike angel cup from like level 2 i think and they also sent me an extra cup. I didnt even fill out another form so it was 100% a mistake on there part, couldnt find my original pin anyway lol What do u guys recommend i do?

I rented a bike in Harlem earlier today and didn't notice that the cranks were busted. I biked a few blocks to the next station and docked it. Then when I let Lyft know, they thanked me for the information and refused to refund me. The reason they denied my refund is because I had received a refund last year for a similar issue. Is this happening to anyone else?

Update: the Lyft email rep I contacted through the app stopped responding so I called the Citi bike help line 1 (855) 245-3311 and they pretty much immediately got me the refund. I forwarded the email thread with the rep to five variations of davidrisher @ Lyft.com, and it seems like david@lyft.com is the correct email for the ceo.

This system has become unusable. I get to work and there are never parking docks available. I bike home and there are no docks available either. What is the point of this system if i cannot use it to commute on a daily basis?

Hi - when I biked home the other night the dock by my place wasn't working. (Classic - not sure why the citibike docks are so hard to use - but I've always been able to dock it after a few minutes of trying.) However this time I spent about 15 minutes trying to dock it and this dock definitely wasn't working. It was the only dock at the station and it was 3 in the morning so I just left the bike in the dock and went home.

Now Lyft is trying to charge me for a lost bike. I didn't realize that they would try to charge me this much for their own dock not working (also, I went on customer support that night and of course they made no mention of the fact that I would be charged for the whole bike).

I went back the next morning and the bike was gone - is there anything I can do to avoid paying this fee?

I started biking to work in the spring and I’d like to continue through winter as a form of exercise. Any tips for staying safe and warm in the dark and colder months? I’m especially curious which jackets people prefer, how you layer, etc

Title. They used to, but my membership just renewed and I didn’t get the 10% off as in years past.

I started biking again recently and it feels amazing. I discovered u can bike all the way to Albany 😵 so it got me thinking about how far everyone has been on that trail 😮

I’m someone who bike commutes on my own bicycle pretty much every day of the week. I have a long commute and typically do 20-30 miles a day.

I’m also a citi bike member and frequently use citi bike, as it can be convenient to not have to worry about finding a safe place to lock your bike up.

During my commute (again I’m probably riding 100-150 miles a week in manhattan) a majority of bike crashes i witness are 2-3 people on citi bikes, typically electric.

Has anyone else noticed this? Is it something to do with the bikes themselves? Does citi bike need to provide more safety information? The trend I’ve noticed makes me way more nervous while riding citi bike. What can be done?

Lmk