Both my Partner and I had Pixel 4a phones. I replaced mine in November (due to battery performance) and because of that I didn't qualify for the credit. Which is disappointing.

My partner however held off for a bit and did qualify for the program. She chose the 100 credit option to help replace the phone, and now we have come to realize that the credit only applies to the Google store which does NOT include the Fi store and is only good towards a phone. The phone we're looking at getting is 100 cheaper on the Fi store. Thus the credit has been made effectively useless for us, we can't even use the credit to get any accessories.

Has anyone else delt with this, did you get anywhere with a alternative solution?

My Google Fi shop has this promo:

$450 off Samsung Galaxy S25 when you activate it on an existing Fi line.

The instant $450 off isn't applying in the cart and I can't figure out why. I've reviewed the terms which are straight forward - be offered the promo and be an existing subscriber and it should reflect the discount in the cart.

https://fi.google.com/about/promo-terms/?id=CeF2f8oiKwYA

Has anyone else had this issue?

So i currently use a S23 ultra as my main phone. I want to set up my old Pixel 6 pro with Google Fi. I want to have 2 different phones with 2 different numbers. My question is, if I sign up with Google Fi ( on my pixel ), and click a Google email that is already on my S23, will this interfere with the current phone number and network ( straight talk ) I currently have on the S23? Or should I just create a new Gmail account ( that isn't on my S23 already ) to sign up for Google Fi?

My wife and I have identical Samsung A14 5G phones, purchased from Google Fi store. We've been in Europe two weeks, and are in Belfast now. Wednesday night an update was pushed to both phones, One UI I believe. Thursday morning, my phone indicated No Sim No Service. After a few hours researching and trying things, service was restored after I moved the sim to the other slot. That worked for about a day. Then one moment it was fine, the next No Sim No Service. This time I cannot get it back. I tried everything I could find. Reset, reseat sim, clean sim, clear cache, safe mode. Eventually contacted google fi tech support, who had me repeat some of those steps plus reinstall google fi app. It doesn't see the sim. Eventually they just recommended getting a new sim. Fine, I figured we'd just do that when we got home. Shortly after that, her phone did the same thing. Nothing I've tried will recover it.

So now we're in Europe, flying home Sunday, no cell just wifi.

I went with fi because of seamless international support, which had been great for years. Not today.

Can I expect any issues adding a Fi data only Sim while I out of the country

I plan on using it in a older phone or a dedicated hotspot device to link my iPad or Pixel phone to it.

Thoughts ?

I've been with Google Fi for a few years now, and I've been satisfied, even recommending people switch to it.

Back in November, I got a random charge on my bank account from Google Fi. Communication with support wasn't great, but, long story short, they resolved the problem in a few days. I changed all my card info, assuming my card had been compromised (as weird as it seems that someone would use my card to pay their phone bill and nothing else).

Come January, it happened again. This time, support has been abysmal. I had one support rep that was spamming their saved phrases (not literally, but they repeated the same phrases word-for-word a few times). I had the other rep that was trying to handle too many conversations at once so would go minutes without responding, yet ask me if i was still there if i didn't respond in 20 seconds. There were three separate promises to be contacted by someone in 24 hours. It was 3 days from the first promise that I was actually contacted, at which point I was promised a call back within 24 hours. It took 38 hours. And that response? A request to wait a little longer while they reviewed my past conversations. That was 10 hours ago. There were six full days where Google Fi did not make any contact with me--I had to initiate it every time, and all I got were unfulfilled promises.

I just don't get it. I don't know if support is only allowed one email out per day? If the support reps have to pay for their own phone calls? I feel like I'm on Boiling Point, but I can't figure out where they're hiding the cameras.

Anyways, it's been really disappointing. I know I'm already not going to be recommending Google Fi, but the only decision I do have to make is whether I pay off my phone now and switch carriers, or wait to switch until I'm done paying it off.

I am an iPhone user with Google Fi, this is a very minor issue but is slightly frustrating and I was wondering if anyone other iPhone users on Fi have experienced the same thing. There's a feature on iPhone (as seen in the attached screenshot) whereby there will be a check mark next to an incoming call when it's verified by the carrier, this feature always worked as expected on Fi - in the US and abroad. However, in December, I arrived back to the US from an international trip and the check marks stopped appearing. Additionally, when checking on a friends phone, I also noticed that when I called them, I no longer had a check mark next to my name, as I had before.

Has anyone experienced the same problem?

Thanks

https://preview.redd.it/qn37mc3f87ge1.png?width=292&format=png&auto=webp&s=9ef51eb5204d7a1d9bde2e24138b9e934000d41c

Hey folks! My Google Fi has been locked for a week now due to Google randomly suspending my payment account. This is extremely inconvenient to us and so we're thinking about switching provider. Unfortunately we chose Google Fi because we need Internet when we travel abroad, and we often travel abroad. Do people know good alternatives that will have unlimited and fast data abroad like Google Fi provides?

I've been trying to have promised rebates applied for months, but I just get led in circles by Fi support over email, calls go unreturned as promised. Nothing gets done, it's clearly an effort to waste my time to get me to give up.

I feel like I'm dealing with low quality chatbots without authority to actually solve anything. At one point I had to explain how an international call to S Korea should be covered as its on their own webpage as one of the included free calling countries. The support agent didn't know how to spell Korea and therefore couldn't find it.

Has anyone ever gotten them apply a credit or rebate?

I've been trying to set up Google Fi so it should work with my old number, but I've been waiting for 5 days now, does anyone know if it's okay?

I've had Google fi for over 3 years, and I've been abroad for the majority of that. I've had a network issue about a year ago and reset some things and got back on track with the help of support.

Now, for the past 2 days, I've had network bars but it says emergency calls only. I haven't been able to send or receive calls and throughout the trouble shooting process texts have come sporadically but I can't respond and not all have been received. I can make wifi calls and texts to other samsung users work.

First customer support said a local issue would be resolved within 24hrs and I should be back on network. When that didn't happen today they're now telling me to order a new physical SIM since T-Mobile has made some changes.

Is anyone else facing similar issues or have ideas for troubleshooting this? I'm on a dual sim phone, so I have local calls and internet. I've had thus phone for 3 months, and I've tried basic solutions like resetting the network and reinserting the SIM.

I'm having an issue that is similar to one I have seen on this sub, but the solutions offered don't work. When I call my parents' landline, I get a busy signal, then the call drops. They get ringing, then a dead line (not a dial tone, just dead). They can call me. I can call their cell phones. Everyone else can call me. If I *67, I still get the same issue. Google Fi support was a joke. They started by telling me to have my parents go into the Google Fi app and see if they had blocked me, despite me very clearly specifying this was a landline and CenturyLink. They had me reinstall Fi. They told me my parents had my number blocked. They told me to delete my number from my parents' landline phone and delete their number from mine. They had me delete and reinstall my sim. When none of that worked, they just started saying the problem couldn't be Google Fi. I asked to have my ticket escalated and told them my parents had called CenturyLink and also been told it wasn't their phone. Eventually, support told me I needed Google Pixel support, which they couldn't get me to, even though the system to enter tickets for that is the same system. Pixel support asked me what steps I had taken and asked me to factory reset my phone. It did not solve the problem and it ended that support ticket or combined it with the Google Fi support ticket. The next day, I received an email asking if the issue was resolved. I responded that the problem persists. Crickets.

Does anyone have an idea of a fix for this? Or a trick for getting a support ticket escalated to a technical team that can properly investigate?

Update: they emailed again and had me enable developer options, make a couple changes, and dial a number to send a more detailed report. Hoping they get back to me with the results of that.

It's not sending and I have to switch over to SMS is anyone having this problem I'm also using a OnePlus 13R

I live in a house with exceptionally bad local wireless service across multiple carriers. Even Google Fi struggles sometimes with connecting and painting calls on our phones sometimes. Because of this, I was very pleased to find that the web interface for Google Fi messages supported both incoming and outgoing calls and voicemail. The calls were crystal clear on our WiFi and we could still pair Bluetooth headsets and walk around the house on calls.

There were a couple of times when I needed to unpair and resync my account on the web interface to fix issues, but I've noticed that the messages.google.com page seems to have now undergone a redesign. Only the messages logo shows on the page and in the browser tab bar. I can still access "unpair" from the side bar but resyncing my account now only gives me the Google Messages interface. Calls are gone now.

Has anyone else had an experience with this recently? Has Google split out calling to a separate page? Is this a feature-removal or just another bug?

I'm getting notifications that they're sending me messages but I can't see the. I can go through the support request bit to get back to chat and see "agent is typing" but don't see the messages they send.

Web chat works, Kind of. I've been transferred multiple times and keep having to explain that my google one drive isn't being covered by my fi unlimited...

Does anyone have any experience if the pre-order prices are better than when the phone is actually released or does it usually stay the same after? I'm talking about the general discounts that get applied to the devices.

Right now I have Simply Unlimited and it looks like that only includes Mexico and Canada. But with Plus, it would add free data and texts in the Philippines.

Would I be able to switch for 1 month while I'm there and switch back easily? We currently have some phones and watches on Promo if that matters.

Also, would it work with eSim or would we need to get regular sims?

And, would calling from the Google Voice app using a GV number work ok for calling US?

TIA

Add another pi$$ed off customer to the list. It's been 3 weeks, Google Fi reports "don't miss your $350 promo, activate your device" yet I activated the device immediately, on a second line as required. Called twice (and chatted once) promised a resolution and emails, neither happened. Call back... no one knows anything and after 30-45 minutes they promise it's fixed. It's not and I'm going to be out 350 unless I return the phone (so I'm not charged and forced to keep the phone).

EDIT: To clarify. This was for a new Pixel 9 XL Pro ordered from Google and activated into a second line/email that had no previous phone. Yes that second account needed to be created after, per their completely unintuitive process. However they committed twice to fix this and never have. That is the problem.

Google apparently doesn't care about people at all. I'm super surprised to say I've had MUCH better luck with ATT and Verizon in any situation that I've had with Google. They are completely disconnected, pun intended.

I'm going to send the new Pixel 9 XL back and cancel my FI service and go back to ATT. Unless something miraculous happens and Google honors their promises.

What's up with all the bad comments and reviews over Google Fi? I've never had trouble with them. I don't do upgrades or buy phones through Fi, I have auto pay on and leave it at that. So I don't see how people have so many issues. Like what reasons would someone need to contact support, I've never had to contact support with any wireless service. If service is messing up on Fi wouldn't it be a T-Mobile network/Tower problem? It worries me down the road with all the negative remarks though. So if you have a bad experience, please share the details.

I had Google Fi on my Samsung Watch6 Classic over the summer, then left, and just came back on Sunday. The watch wouldn't activate. Support didn't help on Sunday, but today informed me that the Classic can't be activated on Fi anymore.

I found this: https://support.google.com/fi/answer/12812644?hl=en&sjid=14068491538607375701-NC

Seems to have changed between August and October.

Hi, I already have a phone on fi but they're offering to give me a new device if I add a line. Id like to give my current phone to my wife but she is very insistent on porting her number if she changes services. I would also like to port my number from my current fi phone to the new fi phone. Surely someone has done this? Is it possible?

Greetings,

i have searched on all threads regarding this issue until now I couldn't resolve it.

so after setting up everything eSim, Activated I got the number. when I tried to toggle one Wi-Fi calling a white page opened and says Update address on Google fi (check picture) , click to open the app, once I am on the app I check the service address is correct and even update it with the same address I said it might needed and update when I go back to settings it forces back to off like it's not activated.

I will be going to Puerto Rico soon and was wondering if data and phone calls will work with the simply unlimited plan since Puerto Rico is a US territory?

Thanks in advance!

So my first bill is $72 dollars and I was expecting it to be taken out today. I went into my bank, only 10 cents taken out, but apparently is saying I paid. What’s that about?

Can I not manually pay my bill? Or does it have to be autopay? I see no where on the app to make a payment. It just tell my my autopay date

Hello,

I have been a Google Fi customer since 2016 and use it exclusively on the Google Pixel lineup of phones. I remember end-to-end encrypted calls working briefly 3 or 4 years ago between Android phones on Google Fi briefly worked.

Both I and my wife have Google Pixel 9 Pro, updated to the latest version (Android 15, Android security update = Jan 5, 2025, Google Play System update = Nov 1, 2024)

Google Fi app version (V124-allabi-universal (716371834))

However, neither my wife nor I ever see end-to-end encrypted calls on WiFi and mobile/cellular networks.

1. Do end-to-end encrypted calls work for anyone else here?

2. I contacted customer support. It was a pain in the ass to deal with them. After multiple phone calls and online chats, they said, "There is a network coverage issue where I live (Dallas). It will fix itself once the issue is resolved". I see no "issue" otherwise where I lived. This is a problem not only in Dallas but also in Chicago and all parts of the country I travel to.

3. Do you have any suggestions for fixing this issue?

Thanks.