What are the features on a smartwatch with Simply Unlimited, at no additional cost? I would purchase an LTE watch.

Is this data only? or do you actually get a second phone number? or are you using the same number?

I was thinking of giving a smart watch to my child who doesn’t have a phone. Can they use it independently while I’m using my regularGoogle fi service?

Ported to Fi recently and everything has been going fairly well except for one big issue: I cannot receive the verification text to log into my banking app, and text message verification is the only option they provide in their app. I also did not receive the text to verify my Amazon account log in, but Amazon allows other options to have the code sent, so that was fine.

I've reached out to Fi support three times now and it has been a completely useless experience. Most recently, they "escalated" my request and after 48 hours, they told me that there was no short code traffic (?) and I just needed to stop blocking unknown numbers in the Phone app.

Has anyone else muddled through an issue like this? My bank is U. S. Bank, though I've also had the verification codes not received from a credit card as well as Amazon.

How to use an esim for a second phone number on Google Fi (Pixel 8 Pro)

I have my own business and want to have a second Google Business listing in my new town, which is in a different state. I'm keeping my listing in my old town because my family still lives there and I visit regularly. My business is all online with no physical office to meet clients at. I can't create a "second location" for my Google Business listing that features the reviews I already have without a separate phone number for the second location. I already have a Google Voice number as my primary business number that is linked to my personal phone number and rings to my personal phone. Because of this, I can't get another free Google Voice number linked to my personal phone number. It won't let me. From my understanding, the Google Pixel 8 Pro I have allows me to add an esim with a second number so that I can have calls to my personal number, my existing Google Voice number and another number linked to the esim all ring to the same phone. I'm so confused about how to make this happen. I've been using Google Fi as my provider for a year. I just ordered an esim kit through them. How do I get that new number? Do I set it up through my existing Google Fi account as a second line? Do I get an esim kit/plan through another provider? I want to do this as cheaply as possible because my business isn't super lucrative yet. So basically I need to know the following: 1. How do I get the new number with a local area code? 2. How does the esim play into this? 3. How do I set it up so all three numbers ring to my Pixel 8 Pro? Thank you in advance!

Hi Jeannie Little,

Your exception request was forwarded to the Google Fi Promotions Team to determine your eligibility for our "$400 off Samsung Galaxy Z Flip4" promotion that was ongoing from Apr 04, 2023 - Jul 04, 2023.

After thoroughly reviewing your account, we have determined you are eligible for a one-time exception to this promotion. Please continue to meet the remaining terms and conditions that can be found here on our website.

You can also locate “conditions met” by logging into your Google Fi account and looking under the billing tab, then selecting "Fi Savings". Please allow a few days for the website to reflect how many days you have remained active.

If you have any additional questions about eligibility, please feel free to reply directly to this email or for general account or service questions, please contact us by selecting Phone, Chat, or Email in the Support tab of the Google Fi app or account website. 

-The Google Fi Promotions Team

This was never credited back to my account. A year later I am still trying to get my account straightened out. I did switch companies as they never have a supervisor available. They supposedly will call you back within 48 hours and they never do.

I tried for months to pay my monthly bill as this $400 kept showing up. Customer support would say just pay the $400 and it will be credited back to your account. I literally had to no option other than letting my phone be turned off monthly so I could pay the monthly bill. Eventually as I could not get a supervisor and this was not even an option.

They also will tell you that promotions is a different department and beyond their capabilities. Basically one hand does not know what the other is doing.

Now they say I owe them $453 and I still can not reach a supervisor.

This is affecting my google play account as they have blocked my purchasing capabilities. Worst customer support ever.

[7-0785000034390] 

This is Edward, one of the supervisors from Google Fi Wireless support.

I tried to contact you with regards to your concern with making advanced payments towards your account however, I'm unable to reach you. I understand that this is something that you would like to do on a monthly basis unfortunately there is no option for us to process it that way since the Google Fi system is designed to process the payment on  the account automatically. I apologize for the inconvenience but there is nothing that we can do about it.

If you have other concerns, feel free to reply to this email or you may reach us through the support channels indicated below.

Thanks,

Edward
Google Fi Support

Edward never attempted to call me. I have one phone which I carry with me at all times. Also I disabled veteran with PTSD so I am at home 99% of the time. Incompetence

I got got the "free" pixel watch 3 LTE, didn't open the box, didn't activate it, the 120 days are ticking down, I received 1 month of bill credit so far... is it safe to sell?

see terms: https://fi.google.com/about/promo-terms/?id=CU9dAN_5JgYA

Family of 4, we all got pixel watches in the promo. All 4 turned on, linked to accounts and are working. All 4 ring when you call the corresponding phone and you can text back and forth. Here's the weirdness. Our 13 year old still has her account set where we can control her screen time and apps. Her watch works just fine but it doesn't show up as a device under her name, but it also doesn't show up anywhere else. Since it doesn't show up, they can't add a promo to it. Do I just eat the $12.50 a month for 2 years and call it good enough for 4 watches? We could have her "graduate" her Google account where she has full control and see if it then shows up, but who knows if that will even make a difference.

I go to purchase a Pixel 9 Pro XL and is says that I have approved credit but the website will not enable the selection for purchasing the phone over a 24 month period (one a full purchase). Tech support (both in person and over chat) have been nothing but a road block. They have asked me to open a window in incognito and also remove the app from my phone. No they want me to call Experian but they won't be open until Monday. So does anyone have any suggestions?

I am trying to get 5 lines but no matter what i do, i can't get the 5th phone to be added. I tried everything but nothing is making that 5th phone get added (in the video i have tried adding another pixel 8a but i also tried other phones with no avail)

any ideas on what might be the problem here?

https://reddit.com/link/1h36sdv/video/rg5wfupfjz3e1/player

My father is law in on my family plan and had been with no issues for over a year. He called my wife from a friend's phone to say that no calls or texts are working on his phone. Incoming and outgoing.

I looked at the Fi app and don't see anything odd. I tried pausing his service for a minute then turning it back on. No luck.

Gotta be his phone (Apple, SE, I think) or sim card right? Any suggestions?

Man. I read all the stories on here and never though it was this possible for a company to be THIS incompetent. I decided to transfer 4 lines from T-Mobile and add an additional line because I liked the idea of using family link for my daughter and having the free watch lines, all for less than T-Mobile charges me after lying about "never changing pricing".

I attempted to activate her line today, and let me tell you, it was just one huge clusterf&*% after another. At first I couldn't activate my phone, so I called in and spoke with someone who was literally GOOGLING everything I told them in real time and then reading to me the same things I had already googled. They had obviously had exactly zero training. I ended up solving the problem MYSELF because I saw that I needed to enable the eSim on my phone, and then it worked.

Then I went to activate my daughter's line. It wouldn't activate because it wouldn't let me send the invitation to her email because she was under 13. That was kind of the point of this whole move. I called in again and they had to escalate to a rep behind the scenes and it would take 24-48 hours to resolve. I kept trying different things and then finally was able to get her phone activated myself, but even though I chose a 360 area code, it decided to assign her a 564 area code.

So I called again. Spoke with April. April was nice. She said, let me see if 360 is available. Then she said it was. Then she said it was updated in her system to 260 and don't worry if I couldn't see it on my end, just give it like 30 minutes. I gave it a couple of hours and used the chat support and they said since I changed the phone number already, I couldn't do it again for 30 days.

So I called. This time I spoke to James. James was not bright. I had to explain the story over and over again. He said he COULD change the phone number. I asked him if he needed HER email address because April did and he said no, he could see mine and access it through that. Guess what, he then changed MY PHONE NUMBER to the 564 area code. He then blamed a "system error" and said that a tier 2 would look into it in 24-48 hours.

I told him I had originally called about HER phone number. NOW he asks for her email address. NOW he tells me he can't change it because it's already been changed from 564 to another 564 number. (Case 8-5458000037618).

So to recap

1. They assigned the wrong phone number

2. They assigned the wrong phone number again

3. They then changed MY phone number to the wrong phone number and won't fix it for 24 to 48 hours.

4. I can try again in 30 days.

5. I've called in to support 6 times and every time things got WORSE.

The ironic part is I don't really CARE about MY phone number, which was assigned originally as 360, because I was going to port in my T-Mobile number anyway. The only number that we needed a new one for was the new line, but at this point I'm really doubting I'll be able to get this new service to work ever! There is NO WAY they can be this incompetent!!!

Lately my pixel 9 is only connecting to LTE not 5g.... Did something change?

Even in Orlando and Atlanta

Hi,

I am using Google fi for a couple of years mostly because of able to receive texts and phone calls on my computer using the messages.google.com website.

Honestly, that has more stable connection and quality than my pixel 9 phone.

Fi is quite expensive IMHO.

Does anyone know any other service - T-mobile, ATT or mint (etc) that has any similar option of send and receive phone calls and texts on the web interface?

I snagged a pixel watch for the promo and I activated it on my line to try it out. It didn't really do it for me as it didn't really do much more than my amazfit balance smart watch besides needing to be charged constantly. Anyway, my wife would like to try it out. According to support it needs to stay active on my line for 120 days or I lose the promo. Does anyone have a craetive way she can use it for now and keep it active on my line?

-We are both on the same fi plan

-I have a separate Gmail account just for Google Fi that I could leave signed in

-She has a separate Google account for fi also.

-I want her to be able to get her own texts and not mine.

I didn't totally understand where the overlap is on smart watches between cellular account functionality and Bluetooth sync from the phone.

Thanks!

Is everyone seeing this? Before, it was only for the 9 Pro XL.

I got the Watch 3 last week on the same kind of deal.

https://preview.redd.it/e0euj7ro1s3e1.png?width=3125&format=png&auto=webp&s=c4b8add05eab242a2bf8f4b8b7e1fd3d58dc1f1a

When I add a straight up 9 to my cart, I'm approved for financing, but no bill credits show.

I'm getting a message failure. I can't receive group texts, but apparently I can send them. I had a similar issue a little over a year ago where I couldn't receive texts from Verizon customers.

Support has been laughable at best. I don't even know what to do to fix it, but it's annoying as I frequently text my staff group updates.

So a month ago I signed up for a new user promo for 50% off for 4 months on an unlimited plan. I am considering leaving Google fi after my first month, and according to the terms of service, they'll charge me the other 50% for my first month. But am I on the hook for the price of the other 3 months? I'm fine paying the full price for the one month, but I don't want to end up owing them $200 for service I didn't even use.

The wording of the terms is "Any service stoppage, or switching to the Flexible plan, before 4 months will void promotion and credits will stop and your Google Pay account will be charged the amounts of earlier promotion bill credits."

So, Way back in MAY I was going to buy a new pixel and switch to Fi, I saw the button that said if you weren't sure, try us free for 14 days. Before trying it, I double checked the terms and conditions, which specifically states that the free trial, you are STILL eligible for any promotions.

We all know from this sub that THAT was a f*cking lie. But whatever. F*ck their misleading scam there. This is even WORSE.

So, what is a new customer? I new customer is someone who has never had Google Fi before OR has had their last day of service more than 180 days ago.

I waited 195 days, and am staring at the Black Friday promotion. I go to try to shop, and it asks do I want to reactivate. No, I don't want to reactivate until the phone is in my cart and I can look at my options. So I click the help chat bubble. First the agent just doesn't understand "you need to activate service to get the promotional price"... yes, but I am concerned clicking rejoin will just immediately reactivate and make me ineligible for the promotion because suddenly I would be an "existing" customer before I can even add the phone to my cart.

FINALLY The chat rep understands, and informs me that I am NOT eligible because it hasn't yet been 180 days.

I screenshot my fi account, which states March 15th 2024 as the last day of service. And the rep says "but we didn't finish closing your account until mid july". Ok. But what does the promotion terms of service say? Does it say "from when we close your account, which may take 1-2 months"? or does it say "from your last day of service" which was 195 days ago?

All they could do was repeat that "a new customer is someone who's service ended more than 180 days ago", to which I said "I agree. And my service ended on May 15th 2024, 195 days ago", to which they repeated "but we didn't close your account until mid july". to which I would ask "is a new customer defined by when the account closed or by the last day of service" to which they would reply "we closed your account mid july" Any time I directly referenced their policy, they confirmed it said from last day of service, and then When I said "then that means I qualify, as it has been 195 days since my last day of service" they say "no, because we didn't close your account".

THEN they suggested I just create a new email account and sign up as a new customer there, to which I asked "doesn't that qualify as trying to fraudulently qualify for the promotion"? (because I have read on this subreddit that if you just try to make a new email, Google will find out and just not honor the promo, so I'm afraid to try that)

Seriously how is this legal?

In the fi portal I can see that I'm eligible for any device under $1600, but financing still showing as not available for the 9 fold even though the config ive got setup is $1,350. Is financing just specifically not available on the fold units yet? Or is it because without promotion it'd be over $1.7k? I tried and am seeing the same unavailability on the Samsung Z fold not sure if anyone has had luck getting financing or if this was a known thing that they're not allowing yet

Hey there, was hoping to get some people's experience with Google Fi. My wife and I just purchased unlocked iPhone 16s and are looking to switch off our parent's plans on to our own. Google Fi seems like a good choice given how much we travel internationally & living in a good sized metro. I know Google Fi doesn't support RCS on iPhone yet but is there any other concerns I should have either about:

• Google Fi as a whole? (Currently with AT&T and haven't had any real issues)

• Google Fi and iPhone working nicely with one another?

Thanks in advanced!

I have a q about switching devices while currently on a previous promotion.

I bought the Pixel 9 off Fi Store 3 months ago (under the 120 day clause). I have 23 days left to complete this.

I want to upgrade to the P9 Pro once these 23 days are done and I'm getting it for $599 on the store, which is an excellent deal.

When I try to checkout it doesn't allow me to do it with my account because I'm already on an existing promotion. If I bought this phone for "another member on my family plan" and just activated it with my SIM after my 23 days on the P9 are over, will I have a problem? Can I still hold on to the promotion?

Long-time Fi user here. I finally got off the Willow waitlist last week and honestly shocked at how much better the experience has been. Unlimited data actually means unlimited, no throttling that I've noticed yet, and speeds are great. Anyone else try both? The app is way more polished too. Not trying to sound like a shill - still keeping Fi as backup for now, but definitely feels like they need to step up their game. Thoughts?

Since people are asking, their website is https://willow.international

Can anybody help me to add call waiting? Everytime I put someone on hold it says I cannot do it. I even tried to set it on my phone in the settings. On my iPhone it wouldn’t let me do it. On Galaxy Z Fold it’s just shows it’s green but when I’m on a call it tells me it cannot do it. I have to end call

On my secondary account, I saw a promo for $350 off now, + $500 back over bill credits for a Pixel 9 Pro (plus a year of Gemini Advanced).

On my primary account, where I signed up for Fi a few weeks ago, I don't have anywhere near as good of an offer.

So I tried getting the better promo via chat. It was a gobsmacking disaster; clearly there was a language barrier despite me being very clear, showing the screenshot below, being patient and polite and so on.

Then I sent a succinct email with my request a couple days ago. No response.

So a day later, I pinged another rep. Alas, the experience was even worse.

Basically I wasted ~2 hours of my time trying to get this promo. Gave up and rage-deactivated my Google Fi account.

QUESTION: Is there any hope for me to actually get the promo below? Yes, I realize I could just claim this on my secondary account, but I'd like the Gemini Advanced credit to be tied to my primary account (since I'm the account family manager).

Thanks in advance for any insights on this!

P.S. -- I led a customer care team at Google back in the day and prided myself on providing (measurably) outstanding support. I was honestly shocked and just really sad at what I experienced with Fi. Didn't Fi use to offer stellar support?!

https://preview.redd.it/oag82sb56l3e1.png?width=287&format=png&auto=webp&s=591907a7c1ca7c8e9bd47c8d91dc61d85d9deb11

Thoughts on Google offering the free watch promo again on Black Friday? Original offer was strong a few weeks ago, so they pulled the offer earlier than planned. Thinking now they're caught up, they'll want to push more units.

Everyone should send feedback on the fi site, hopefully Google adds this as most new devices don't have physical SIM cards anymore.

5g with pixel 7 is crap everywhere???

I live in Chicago. 5g is everywhere. I had a pixel 5A that did not do well with 3G or 5G and I used LTE all the time with no problems for the last few years. Then I recently upgraded to a pixel 7. And now all the data sucks everywhere. What is the deal? I tried contacting Google about this, but no help from them.

I just got black Friday deals on the Galaxy Watch 7 for my 12 y.o. daughters with hopes that they can be used as standalone devices domestically and internationally (going to Japan next year). I prefer to keep them away from fully fledged cell phones if possible until they have jobs and can pay for the service themselves. I'd like to know if anyone has 1st hand experience if the GW7 will work internationally, as a standalone, without being tethered to a cell phone. Worst case, they both have Tracfones (no service, just Wifi at home, they use them as cheapo music players) and maybe we can activate those for the tethering feature when overseas. Really just want the GPS capability, esp when in a foreign country in case we get separated for any reason. Of course, I don't think this will happen, but you never know. Maybe I'll airtag them 😂

I ordered the Pixel Watch on us Promo. Are you only allowed to have one promotion per line? I probably didn't read the terms and conditions somewhere. Just looking for clarification because it looks like I just got charged for the first device payment.

Update: I asked support. This sounds interesting but I guess I'll see it in 110 days? Does this sound right to you guys? All of my other promos start right away usually.

"Okay, so for now you will still going to pay for the $12.50, and keep the service active for 110 days more, after that you will be able to keep your rebate and that's the time that you will be getting $12.50/month for 24 months."

I guess I'll see lol