I'm hovering over the "buy" button right now with the s24+ on Google Fi for $450 (plus an extra $100 off on a pixel 7 trade in)

I've heard Google Fi has good BF sales, but could it get better than this deal?

I'd be pretty annoyed if I pay more in 2 weeks, but I'll also be pretty annoyed if I buy now and it suddenly costs less, because I am impossible to please lol

I am a member in a Google Fi family plan. I should have 100GB storage but somehow there is also a shared storage of 2TB, I want to utilize the storage unless the owner have the full access, can anyone help me understand? Thanks!

Trying to find it but Google's document has been ... well ... have improvement opportunities.

I lost my phone last week and it was extremely easy to pause my service. Google also makes it extremely easy to perform a remote factory reset.

All I had to do was buy a new phone, log into FI, and everything transfers over to the new esim. Thankfully there are cloud storage backups.

I've been very pleased with GoogleFI for the past 5 years. It has been very reliable and extremely cheap!!!

I’m looking around to switch over from Verizon as I live in Japan and I just want a sim that can roam for free or cheap(not for data, just SMS function, and making calls)

Google Fi seems pretty good but the lack of HD Voice is a deal breaker.

As far as I can tell they’re using AMR-WB at a 12kbps bitrate for their VoLTE calls. That’s 3G voice call quality on T-Mobile old’s network. That’s not good enough, and it doesn’t sound all that great in reality. Now it sounds decent, better than the 6.6kbps cal quality Sprint used to use, but it’s not the same as the 24kbps AMR-WB that T-Mobile uses, not even counting the up to 128kbps EVS used by T-Mobile ATT and Verizon. It just overall isn’t as loud or clear as HD Voice.

TL;DR, currently Fi call quality is mediocre, any plans for them to use proper HD Voice bit rates?

Hi All...I currently have a Google Fi number (that used to be a Google Voice number) that I mainly use for work and doctor's visits, to sign up for stuff, grocery store,etc. I'm using it less and less and don't really see a reason to have a second phone and pay for a totally different line. I was thinking about trying to get this back to a Google Voice number because I have had it for awhile and like I said, my doctor, dentist offices, etc have the number so I actually want to keep the line active. I looked online and it appears that you can't port a Google Fi number to a Google Voice number. It looks like you have to port to another carrier and then port over to Google Voice.

1. Does anyone know if that method works of going to another carrier and then porting back to Google Voice?
2. Can you port over from any MNO, MVNO, or pre paid plan? I was thinking about getting a month to month and pay the activation fee and one month of service and then port it back over to Google Voice. I just wanted to check and see if there are carriers who don't port numbers to Google Voice

TIA on any feedback anyone has based on their experiences. Also, I really like Fi and was thinking about switching my main line over to Fi once I complete this process of getting my secondary number back to Google Voice.

Hey folks, I'm having an odd and recent problem on my iPhone (16 Pro, iOS 18.1). Up until a week ago, wi-fi calling worked well on my phone. All of a sudden, however, it's not working no matter what I've tried, which includes:

• Many rounds of restarts
• Many rounds of airplane mode on/off
• Multiple wifi networks (including putting the phone in the DMZ on my network)
• Toggling the Wi-Calling option under settings many times (though see below)
• Deleting and reinstallation of the Google Fi app
• Removal and reinstallation of the eSIM (+ app + restart)
• Network setting reset

I've tried Google Fi support and it's been useless (I'm not going to harp on that further). Here are some weird things:

• I have the option for turning on Wi-Fi calling under Settings/Cellular/Wi-Fi Calling. However, "Update Emergency Address" takes me to a broken google webpage (I'm not sure if that's required for wifi calling to activate). I've tried the Google VPN in the Google Fi app, and it didn't help.
• I have NO option for wi-fi calling in the Google Fi app. Apparently, it's supposed to be there under Home/Phone settings (I can't remember if it was there before).

Any suggestions would be GREATLY appreciated. Thanks, in advance, for your help.

I just got orders to PCS to Japan. My sponsor told me most people choose Google Fi as their cell service when abroad so I am planning to do the same.

Background: I had just recently upgraded to an iPhone 16 pro a month ago on a contract with AT&T. Then I received orders to PCS to Japan so I requested a military suspension of my AT&T service. That request is currently being processed. The representative that helped me said that once the request goes through I’ll get charged 1¢/month to hold my suspended line.

My question is can I keep my phone number while I’m abroad and when I come back? I searched through the Google Fi FAQs and through old posts and I saw that I can port my number to Google Fi, but it seems like a lot of people ran into issues when they did that and ended up losing their numbers.

If you’ve successfully kept your number, what process did you follow? If you lost your number/had issues, what do you suggest I do?

I got the "please insert SIM card message to continue" message today, and now I can't make/receive calls or use Messages. WhatsApp works fine.

The SIM card is as old as the phone--do they just die? I've ordered a new one that will arrive in a few days. I have restarted the phone multiple times, popped out the SIM card, wiped it off, etc. Is there something I'm missing?

Thanks in advance.

I ordered a Google pixel 9 pro XL and trading kit at the beginning of October. For some reason the phone wasn't scheduled to arrive until the end of October, which didn't make sense to me. You know they're shipping it from California to New York. Anyways, I waited the phone eventually came. Came in the middle of October instead of the end of October which was great. But the trading kid didn't come with it. It came separately. Now after receiving the phone I'm going to started it up. Did everything I needed to do and wiped my old phone clean because that's what I needed to do and I waited for the trading kit now. It was supposed to be delivered on the 24th of October. It says it's been delivered but I never got it. I immediately called Google fi support and notify them of the problem. I didn't receive the box. If they can just send me another one. And that was October 24th. It is now November 6th and I still haven't received the trade-in box. I still haven't received an email stating the tracking information for it or anything. But, they still send me an email stating that I need to you know ship the phone in by November 21st if I want the full estimated amount that I got. Just today November 6th alone. I've called them three times stating the same thing. I haven't received the trade in kit. The first representative I spoke to couldn't understand me, cuz upon her answering the phone I confirmed my email address without her even asking for it because I've called enough to know that they don't have caller ID or are the smart enough to add 2 and 2. Less than 30 seconds after confirming my email I was askes to confirm my email. So I just hung up on the deaf hoe and called back. The second rep I spoke to could actually hear me, but I don't think he understood. He's another case of illiteracy. I clearly stated that I did not receive the trade in kit and that I needed them to reship it. That conversation came to an end and he stated I would receive an email stating that the order was placed in 1 to 3 hours. I received the email and the email stated that I needed to ship out my old phone by November 21st with the trading kit that I received on the 24th of October. Now on the third call because that just wasn't acceptable. I got off the phone with this representative and he stated that I will get the tracking information and everything within an hour. Now it sound like the situation is solved but I don't think it is. I have no faith in Google fi support. It's by far the worst customer service I've ever dealt with not saying they're rude or anything like that. They're just incapable of helping. They're useless

If you have any problems with your Google Fi service or anything to do with Google Fi don't bother contacting Google Fi support line via email, phone call or chat line, they are useless

Hey everyone,

Anyone else having issues with Google Messages for Web on Google Fi? I've been using Google Fi for 5+ years with no problems, but recently Messages for Web stopped working. When I attempt to make calls, they ring, but when someone (or an automated system) picks up, there's just silence.

Has anyone else experienced this?

Hi,

I just got our second iPhone 16 Pro for the family. I migrated the data from an iPhone 14 Pro. I cannot send an image using Apple's messaging app to several Android phones on the T-Mobile network. I have been on the phone with support for almost an hour. The CSR tried to tell me this is an Apple problem, which I rebutted, now he is back to troubleshooting. Each time this CSR states the problem he has gotten it wrong. I have had to tell him this is only happening to this phone to Android. My personal phone is the same and I don't have this problem. I have read many other posts complaining about this issue, but can't seem to find an answer.

I just had a “Pixel 9 discount for my plan”notification pop up from GoogleFi that took me straight to the app with all of the info. I’m about to move forward with it but then I accidentally swipe right and it goes away.

Problem is there is no way to get the link from the notification because it’s gone, and there’s nothing on the app that brings you to anything that resembles a shop or offers section. GoogleFi support was useless, and now I’m just kinda over it. Not sure why I’m even typing this aside from releasing frustration at an absolute shit system.

Edit: Reddit solved it in minutes - failed physical sim, phone was trying to use an old esim, support can't activate an esim abroad (so they claim). I didn't notice the switcheroos and no one in support knew to check i guess.

I got to the Kansai region on Saturday and after previously working in Tokyo my Google Fi went out for the count. I have had no service all week in Osaka, or Kyoto. "Emergency calls only - Google Fi" and "no service - Google Fi"

I've contacted support every day and each day we start back on square one as if they take no notes and delete all previous chat logs. They're just giving me the run around They have no idea why my service stopped working. They request those bug reports and then don't look at them at all. I tried connecting to both fi partners Softbank and KDDI and got "unavailable" from both.

I'm short they haven't been able to find a fix all week. Last time I needed to support was in 2018 and back then they were competent, they refunded me for lost time and fixed the problem. This time it's only incompetence.

Some days they claim it's a network outage, they forced me to update to android 15, nothing works.

So I'm going to order a Pixel 9 Pro soon and right now the offer is $350 off (if kept active for 120 days) and a year of Gemini Advanced as part of the Google One AI Premium plan.

Are the black Friday deals typically better than this offer? And when do those deals typically go live and how long do they last? Thanks!

I would like for Googlefi to run a new credit check so that I may finance two phones.

I just spoke with customer service and requested to be escalated and the rep simply ended the call

Case ID 5-6692000037609

Can the social media support team please help.

Thank you

Is it true that if you are on simply unlimited and activate a smart watch it doesn't work until the next billing cycle?

The phone also needs to remain on for the watch to work(make/receive calls and texts) even with an LTE version?

Was looking at kid options (for a watch, without phone) but timing and the phone being on all the time are big factors. TIA!

On our google fi account, we have 3 lines, one for me, my wife, and a business line. I ordered a new S24 for my wife under the upgrade phone option and got a 250 off promo.

The phone arrived today and when she was setting it up, she accidentally signed in with our business line email on the google fi app without thinking and activated the esim on it.

I had her immediately go talk to Google Fi support, who had her delete the fi app, reinstall, then go set the phone up with the correct account as well as restore the esim for our business line.

While support said nothing affected the promo, the 120 days thing seems pretty clear that what she did will break the promo, it just hasn't happened yet. I guess I'm asking how long we should wait to see if the promo is going to invalidate or if I should just go ahead and return her phone while I can and order another one.

I need to have internet connectivity in a location just to power the garage door. I am thinking getting a Mobile Hotspot to use one of my data SIM. I got one from Amazon that's Netgear M6 6110. It says it is unlocked, but looks like it is still locked to AT&T. Not sure I want to spend the energy to figure out if it is possible to unlock it.

Any other simple recommendations that works for Google Fi Data SIM out of the box?

why is the speed WAYYYY TO SLOW???? been on LTE alll day and barely just got 5G and i cannot post anything. like any app anything. server is wayyy tooo insanely busy?? is it elections date? what do i do?

So I recently had the (not so great) experience of purchasing a Poco X6 Pro, only to find that it's not supported on Fi. I find this infuriating because there is no where with Fi to even check a phones compatibly before buying. I used to buy a lot of phones from Giztop, but now I'm reluctant. Does anyone know of a good way to know for sure if a phone is going to work with Fi? Are there certain requirements? Thanks!

I'm looking for a temporary way to park my phone number for 15 days, so I found Google Fi. How easy is it to port my number from Straight Talk to Google Fi and then back to Straight Talk after 15 days? I plan to get a new phone with Straight Talk, but I can't do it right now, so I'm considering porting out and then back in. Thanks!

Over the weekend I activated a new iPhone of Fi. I was going from a Pixel 8 with a physical SIM to an iPhone16 with an eSIM.

Bottom line: No problems. I followed the instructions at: https://support.google.com/fi/answer/13525969.

There were a couple of new features in ios18 that encouraged me to make the switch. The activation and switch went smoothly.

I got my number with AT&T, then switched to T-Mobile, and finally with Google Fi.

While searching for who calls me, I ended up in the website usphonebook.com

I was surprised by entering my number that my full name, age, and actual address was registered.

I tried some of my coworkers, one who has Fi too, and none are registered. My ex, it’s the wrong record.

Is there a way to remove such records from these websites ?

Thanks.

=========== Edit:

Thank you all for your messages. I was thinking the carrier may be impacted as the one providing record of their subscribers to a public record. I think in the past with T-Mobile, I had to say if I wanted to be included in phone books (now that I’m thinking about it).

But I also asked the community here because people are very knowledgeable. And even if it’s not exactly a carrier problem, which could have been if they added my data to a phone book, at least, it seemed legitimate at the time.

So thanks all for your helpful responses. 👍

Hi! I'm on Spectrum with an iPhone. Spectrum supports RCS. My husband is on Google Fi with a Pixel. I'm able to send him RCS messages, but messages from him come through as SMS. Is this a Google Fi issue?

I’m living in Japan for the next six months and have my US number with Google fi.

My kid’s daycare is transitioning to an app that I can’t download…the message says the app isn’t available in your region aka I think this means I have a US number and the app isn’t available in the US so I can’t download it, despite being here in japan.

Any idea of any workarounds?

One of our pixel 7s started having issues a week or so ago. No drops, cracks, or water damage.

Texts are randomly failing or saying they fail when they actually sent. Sending texts as both RCS and sms (double the same messages). Phone calls drop or are so poor you can't hear every other word. Apps will not load at all or load partially. Data is slow. Service drops in and out even beside another pixel 7 with full bars on 5g. At one point last weekend it randomly rebooted to fastboot mode in the middle of the day. Things are slow to load on both data and wifi. It will intermittently not receive text messages which is affecting work.

I have updated to android 15 (it started before this), deleted the e-sim and reactivated, and performed a factory reset. If anything it is worse now than it was before.

I went through three calls to Google Fi customer support and they told me that whatever was happening didn't involve their network and I needed to talk to Google Store customer support because that's where the phone was purchased.

They went through some low level troubleshooting and then said I would have to take it to an authorized repair store to have it fixed on my own dime because it's 18 months old and no longer under warranty. I don't really see how a phone with no physical damage can mess up this badly and it be on me to repair it. It feels obvious that this is a malfunction of some sort that is totally out of my control.

To make matters worse the phone has to stay active on my Fi account for another six months in order to finish receiving my bill credits.

In typical Google customer service fashion I was supposed to receive a call back from a supervisor within 24 hours. Well, they missed that window already!

So 48 hours later I called again and this time was on the phone with someone who decided it wasn't a hardware problem and that I would need to contact Google Fi support. I refused to go back alone and they forcefully transferred the call to Google Fi support where I was "helped" by someone who kept having to mute herself because she was laughing so much at whatever loud thing was happening in the background. She had me dial the *##FIBUG#*#* code and kept me on hold while the experts analyzed it. At 55 minutes she disconnected the phone call mid sentence. She did not call back. I had to call back in. This time they said it was going to take the experts too long to analyze and they asked to call me back that evening. I said I was hesitant to agree to that as I had spent two hours that evening trying to resolve the problem and I've never received a call back when promised I would. She assured me she would keep the ticket open and call/email with regular updates. She never called back.  A supervisor never called.

Three days later I got an email with directions for developer options to send a bigger *#*#FIBUG#*#* report so I did that and it's been radio silence since then. The phone has been nearly useless and a liability for more than 3 weeks now.

Just to add an anecdote here.  We tried to download the Mcdonald’s app on the phone when we had full bars and 5g.  The app is 75 MB large.  TWENTY MINUTES into the download we arrived home and the phone successfully connected to the wifi of our fiber optic network provider.  The phone took an additional 26 minutes to finish downloading the app.  That’s an average of 0.2 MB/s across both 5G and Fiber Optic Wi-fi!  

It has now been six days since the email requesting the bigger *#*#FIBUG#*#* report.  I contacted Google Fi support.  I was dragged through THE EXACT SAME conversation I’ve now had 10 times over 3 weeks and 8 phone calls.  They tried to have me send another bug report and I asked why they didn’t just tell me what came of the two I had already sent since they had had them for 6-9 days.  They were unable to say what was reported but their “specialists” said there were service issues in the local area and tried to dismiss the case on that basis.  

The two phones on our plan are both Pixel 7’s.  One of them is having issues, the other is not.  The one having issues is having them all over our home city as well as several places up to 2 hours away from our home city.  Not to mention the fact that the issues are also happening on Wi-fi and none of that explains why it rebooted to fastboot mode.  

When I asked to talk to a supervisor they said they could put in a request and one would contact me within 24 hours.  I LOST MY EVERLOVING MIND.  I have been waiting for a supervisor to call me back “within 24 hours” for more than THREE WEEKS! I have had a nearly unusable phone on my plan for more than THREE WEEKS!  I have paid for cell phone service that doesn’t work appropriately for more than THREE WEEKS.  I have called on 8 different days and relayed the issue and the same troubleshooting steps to at least ten different people in first line support.

I have had Google Fi for 5+ years.  I’ve bought  Pixel 2, Pixel 3 XL, four Pixel 4a’s, Pixel 6 Pro XL, and two Pixel 7’s.  When does someone above first line support get involved?!  This is ridiculous!

/u/googlefisupport

Google Store Case ID:[3-3623000037301]

Google Fi Case ID: [4-6038000037743]

I wanted to share my experience with Google Fi after using it for about a year on both the Pixel 8 Pro and Pixel 9 Pro. Overall, I have no major complaints about the service - it worked smoothly for the most part in the US and even overseas. However, a few things ultimately led me to switch to Visible.

Pros:

- Reliable Coverage (Mostly): Throughout the year, I rarely had issues with service, even when traveling internationally. During my trips Google Fi worked well in both Europe and the Middle East, which was impressive.

Cons:

- Unexpected Coverage Gaps: During a trip to Michigan’s Upper Peninsula, I had full bars, but data, texts, and calls just wouldn't go through, even though the Google Fi coverage map showed it as a serviced area. My family on Verizon had no issues, which made me rethink Fi’s reliability in remote areas.

Minor issues:

- Encrypted Calls Between Fi Users: Not an issue but this was advertised as a feature, and it didn’t work for me, even with both parties on compatible Android devices.

- Spam Blocker: The spam blocking was ineffective. I’d still get a flood of spam calls unless I turned on the “contacts only” option from setting, which is too restrictive.

- Lack of HD Call Quality: Call quality on Google Fi was fine but noticeably lacking compared to the HD/HD+ quality I used to get on carriers like T-mobile/verizon. It wasn’t a huge deal, but once you experience HD+ quality with noise cancellation, you will definitely notice it.

Why I Switched:

Cost/Value: This was the main reason for switching. While Google Fi’s flexible plan was great for light usage, the $10 per GB charge on top of the $20 base fee (plus taxes) added up fast, even though I spend most of my time on Wi-Fi at home and work. Constantly checking my data to avoid extra charges was annoying.

With Visible, I pay less than I did on Fi’s flexible plan and don’t have to worry about data usage limits. The coverage has been solid, too. I would not have consider switching out of Google Fi if they had better pricing for single-line users. Currently, to get decent discounts, you need multiple lines, which doesn’t work for everyone. This is where Visible really stands out as it offers much better value for single-line users