My in laws are sellers on Amazon, they have been for many years and for a while it worked. Now though they are getting next to no business or having to sell at a price with very little profitcjust so people will buy from them, just because Amazon will always do a lower price and will be available on prime.

I feel so sorry for them because they are the loveliest people you will meet but despite amazon squeezing them so tight financially, they still buy most of their stuff off amazon out of some sense of obligation. I don't understand why they would keep shopping on a website that is effectively forcing them to live on next to no money.

Anyone have any ideas on how I can convince them to move their business or stop buying off amazon?

Hello Reddit,

I’m a customer from China, and I’ve been dealing with a hugely frustrating situation with Amazon for over a month now. I’m hoping someone here might have some advice or insights, as this is becoming unbearable.

Here’s the story:

About a month ago, I used my Chinese credit card to purchase a birthday gift for my wife, who is currently living in the U.S. Everything went smoothly during checkout, but shortly afterward, my Amazon account was suddenly locked without any explanation.

I received an email telling me my account was under review and that I needed to submit documents to verify my identity. They requested a government ID, proof of payment method, and proof of address, which I provided immediately.

Despite submitting all of these documents, I haven’t heard back from Amazon in over a month. During this time, I’ve called their customer service three times, which was a challenge for me because English isn’t my first language, and my speaking skills are not great. Every time I was told to wait, but they couldn’t give me any updates on when the issue would be resolved.

What’s even more frustrating is that I had placed only one order—the birthday gift for my wife—and the money was charged to my card immediately. However, since my account is locked, the item hasn’t been shipped, and I can’t even access my account to cancel the order or request a refund.

Now, here’s what really doesn’t make sense to me: If Amazon suspected my payment method was risky or fraudulent, why would they still go ahead and charge my card? Isn’t the logical step to not take the money or to refund the card owner immediately if there’s suspicion? This seems like a complete failure in their risk control logic. If they genuinely thought my payment was suspicious, why hold onto the money without sending the item or providing a refund?

Here’s a summary of the key issues:

1. Unclear communication: After submitting all the required documents, I’ve received no updates from Amazon about the status of my account.
2. Charged but no product: Amazon has taken the payment for my order, but the item hasn’t shipped, and now I can’t even access my account to take action.
3. Inconsistent risk control: If Amazon had concerns about my payment method, why did they take the money? Shouldn’t they either have blocked the transaction or refunded it quickly if it was suspicious?
4. Difficult customer service experience: I tried to find a way to contact Amazon via email, but their website offers no clear email communication options. Even the emails they sent me didn’t provide any way to reach out for help. After a lot of searching online, I finally managed to find their customer service phone number. While the customer service reps were polite, none of my three calls led to a resolution. Each time, they simply told me to keep waiting with no concrete progress.

Has anyone else experienced this kind of situation with Amazon? It’s incredibly frustrating, and I just want my account back so I can get my wife’s birthday gift to her, or at the very least, get my money back!

Any help or suggestions would be greatly appreciated.

Thanks for reading!

This company is INSANE.

I placed my order on 10-7-24 with a send to an Amazon locker, at the last minute the day of delivery the delivery is switched to USPS. WHO CANT EVEN DELIVER TO AN AMAZON LOCKER.

They resend the items back to the shipper and are holding my refund HOSTAGE until the 16th saying they won't issue a refund until then.

I travel for work and rely on Amazon Lockers for my food, I eat a specific diet and can only get the food from them and they're the only one who has been able to meet my mobile need for food delivery while on site. The Company was absolutely ruthless on the phone and unwilling to issue a refund immediately or to send out the complimentary order which they should have done for their ABSOLUTELY LOGISTICAL FAILURE.

I DONT UNDERSTAND HOW THIS IS LEGAL, ITS LITERALLY LIKE HAVING A BULLY STEAL YOUR LUNCH.

I have no idea what to do but I am so amazed at where this company is headed, they used to have such a grip on customer service and pleasing me, and it's all disappeared. They transfered me to 10 different representatives trying to make me give up the call before they point blank told me "nope you get nothing. You're screwed."

I'm so jaw dropped. This is the most wicked customer service I've ever seen.

As a frustrated first-time author struggling to find an agent, I came up with the idea to create a new website that allows authors to post their books, but also, any chapters they want to sell. Additionally, the author can add video and/or audio commentary about the book. Finally, I hooked up an AI engine so that a reader could search through the book and better understand it.

I am looking for feedback on my test site (it only has two books). Any and all comments are welcome.

https://bookbytes.glide.page

Amazon routinely lists next day delivery for items. Then the item arrives in three to four days.

My last eight purchases over two months have been listed as next day delivery then they arrive in three to four days. With Amazon prime they’re supposed to arrive in two days.

Everyone in my office has been experiencing the same issue.

I’m dropping Prime and looking for other vendors

Hate amazon, hate fake sellers, but my low income enjoys saving 50% off of other retailers. There are items I would not get if not for the Amazon low cost+shipping.

Is there a way to accelerate finding the alternatives?

Thank you!

https://youtu.be/M8c2jKON4ZM

I recently purchased a 2nd generation Apple Pencil from Amazon. It stopped working, and I missed the very short return window by not even 24 hours. It got delivered March 19th, and the return window closed on April 4th at 3:00 am (I contacted them between 9 and 11 am). I was told to go through the manufacturer to get help, so I went to an Apple Store and they said they couldn’t do anything besides give me a replacement for $109 when it only costs $129 new. I was under the impression that this product had a 12 month warranty, but either side is pretty much telling me I’m out of luck. I’m definitely over Amazon after this. Is there anything I can do here?

I'm new, having recently decided that I dislike Amazon's business practices enough to look for alternatives.

I do almost all of my shopping online, but of course the first dozen or so Google results of anything I look up are always for amazon. How do I filter them out of my searches? I tried the - suggestion, but maybe I did it wrong because it didn't work.

Wanting to buy a graphics tablet (used so I'm not contributing to the Congo crisis). I thought the anti amazon subreddit might be helpful in find alternatives to amazon to buy a used graphics tablet. I'm Canadian if that's important

https://youtu.be/85QbFIb-FYM

Hi all! I am anemic and spend a ton of time and money (for my budget) sourcing local high quality beef organs. This is fine, but I recently was told about an iron fish that I can add to sauces and such to increase my iron intake. Literally all online results have come up Amazon and non of the local shops in town carry this. I will simply skip getting if that is the only option, but was wondering if anyone knows of a shop or a non big box store or online retailer I might be able to find this? I try really hard to support small and local, I am in northern New Mexico, if that is helpful. If this is the wrong place to post, could you let me know a better sub?

Hello all,

Is there an extension to block items/vendor within Amazon? For example I use Blocktube and Ublack for chrome and youtube.

​

Very easy to remove a video or channel you never want to see again..

Prime doesn't apply to them!! WHAT. Since when did this become common enough for two out of two items I ordered, not be eligible for prime? A book and some touchup paint pen. Both will take over a week to get here and I had to PAY 6$ for shipping with each item (ordered separately). WTH amazon

I totally lost my S*^7 today because this was the 3rd time that I ended my membership and turned off my autorenewel. This time I even took all the credit cards off of my membership page. However, there was still a card that I used under a purchase.

Amazon went ahead and turned back on my membership renewel and used my card without my authorization. I called them. They are going to refund me, but that is beside the point. Amazon stole from me. This has been happening with them off and on for 2-3 years.

Imagine if they used a credit card that I never use... they could have destroyed my credit. Imagine if they used a debit card that had very little in the balance. I would have been charged overdraft and late fees, over and over.

I will NEVER use Amazon ever again. I recommend people to delete Amazon, but if you have to use it, REMOVE your cards after every purchase.

​

Just an example of how this commonly has made billions - I stumbled across one of their scams today.

See pics. Amazon sells and ships both of these listings.

The first one as I scrolled was the $37.xx listing. After purchasing, I went back in my cart today to purchase the same book for a friend.

For someone reason I kept scrolling, and ended up on the exact same product for $21, half the price.

I was livid and told Amazon to refund me the difference.

They could not explain why they have the same product listed for double the price.

Amazon refused to refund the difference- I am going to report this to the CFPB and the FTC.

I don't know how many other products Amazon is pulling this scam with. If you don't scroll and search like inspector gadget, you will not come across the cheaper listing.

It is obviously the principal of it. They raised fees of prime, cut prime services, and now they are blatantly scamming me and refusing to make it right.

When this prime subscription expires, I'm done.

It's been 13 years that I've been a prime member and their unethical scamming of $16 and refusing to refund me for the overage is the last straw.

A big 🖕🏾🖕🏾 to Amazon.

In Google Shopping, I tried three different searches:

• iPhone 13 Pro Max case magsafe -amazon
• iPhone 13 Pro Max case magsafe -amazon.com
• iPhone 13 Pro Max case magsafe -site:amazon.com

On all of them, the overwhelming majority of the results (over 80% for the first one) are from Amazon. Before posting this, I did a Reddit search and saw that someone had asked the same question in this subreddit about a year ago, but the only solutions proposed were the things I'd already tried. Did they change something in the last year?

There's a checkbox in the left column to show Amazon & Walmart results, but no checkbox to hide them.

As of a few months ago apparently, you can no longer use Amazon gift card balance to buy other gift cards, game/time cards ect. They are about to get a massive wave of backlash this holiday season.