This is largely a sanity check. I'm a helpdesk worker, and the company I work for has recently enacted a policy that each ticket must be solved in under seven minutes (maximum) with the goal time per ticket being around five minutes.

On average it takes me between nine and ten minutes to complete a ticket if I'm committed to doing good consistent work, and around 7.5 to 8 minutes per ticket if I'm really rushing through them (and likely making mistakes).

This policy doesn't account for bathroom breaks, which I've stopped taking unless it's an absolute emergency.

I suspect I'll be let go soon because I can't keep up with the goals, but I'm wondering, what exactly is the normal amount of time to complete a ticket in your workplace?

Graduating in December with a BS in Technology and Information Management from a top 70 university. I have applied for help desk role for a bit, around 15-20 applications and all got ghosted or rejected. I know it’s not enough, but never even got past resume filtering made me doubt myself. Should I get a A+ cert even though they usually say A+ or bachelor in IT?

If you want more information here’s my anonymous version resume: https://imgur.com/a/hows-resume-RhUMaGb

I’m in the National Guard so I was hoping to do a SANS cert next year after I get my CCNA. Which one would be the best for a SOC role? Im assuming GSOC based off the titles

I have experience working as an Android Engineer. I got laid off over a year ago and been struggling to find a job in this field. Recently I've taken interest in IT and Cybersecurity. I'm looking to get advice for pivoting into this field. I'm looking to get certs and even go back to school to finish my degree. Can anyone share similar experiences pivoting or transitioning into this field? I'd appreciate any suggestions or advice. I feel I'm starting over again so not sure if this a smart choice.

Hi everyone!

I’ve been working on a few personal projects and decided to create videos showcasing them. I’m planning to post these videos on YouTube soon, and I’d love to get some early feedback. Please leave a comment or dm me and I will send the link.

Thanks in advance for your help!

So my job fired me because i couldnt pay my insurance premium while i was on a leave of absence for surgery that they approved of, claimed that they sent me letters and i failed to return them, but i was on bed rest so how could i return anything to them?? secondly they claimed to have called me but i have my whole entire call log since i’ve been out and no missed calls from the job whatsoever, i got hired at the job in december and injured myself in that same month so i was out until february came back and asked them about my insurance which i was told it take a while for them to deduct from my pay (which never happened) so now they’ve faulting me for insurance back pay about insurance i been asked about, Do anybody have advice on what to do or who i should talk to cause this got to be illegal pls help

My whole life i’ve loved technology, i’ve been a big video game player and love computers. I have been thinking recently about going to a CC to study Informatiom Technology where then i can pick 1 out of 5 topics to focus on (Cybersecurity, coding, etc).

I have been hearing this field is very over saturated with people flooding in trying to land entry level jobs, i guess my question is is this career path a possible future. I’m very good with technology and understand it somewhat well. I don’t want to waste my time though if it’s not realistic to achieve.

Any comments are appreciated!

I will be graduating with a BCIS degree in a few months. I don't have any internships. I have a few projects, nothing substantial though. I haven't applied for any job yet. Ideally, I want to break into SWE because of the pay but with my current skillset, I doubt that very much. My end goal is to become a PM in a company. I don't really like coding. How do I achieve this goal? I am considering going into IT since I hear that hiring is easier but pay is low (correct me if I'm wrong).

My questions:
Should I apply in IT or SWE?

If I get into IT, How do I Transition into SWE? and how soon?

What skill sets do I need for IT?

Ultimately, how do I become a PM? (or something that pays well but doesn't require a lot of coding)

Any help is appreciated! Thanks!

I have an interview where I am already making the top end of their posted range. How likely is it that they have more flexibility? Also, is it a bad idea to use this as a discussion point at my review? I am supposed to get promoted to manager in December, but I have a fear they won't bump my pay as much as I am hoping with the promotion.

The job I applied to is a system admin, which is my current role, but I am looking to move towards IT management.

I am 18 and currently a freshman in college and I am majoring in CSIT. I have a ton of credits from high school that carried over and I am going to be getting a masters degree in 4 years and a minor in cybersecurity. My professor was very excited as this was a rare occasion for this to be done in 4 years.

I will be getting a CIT degree with a concentration in Data Science and Software Development and a cybersecurity minor.

I will also be graduating with a MSIS

My question is how do you think this will set me up for the future and what kind of salaries can i expect throughout my life?

Thanks!

I’m always getting rejected after interviews. I am starting to think maybe it has something to do with me being laid off. Should I start to just say I left my last place of employment at will? Or will this pop up in an employment verification?

Im reading the exam requirements and its saying to have 3-5 years of experience but im just trying to know if its possible to get a job regardless?

Looking for a recommendation on a sight that provides training for Azure and AWS. Paid is fine. Maybe something with a monthly subscription. Not a fan of coursera. What have you guys used?

Well, this two positions are part of the internship program of IBM. It turns out that I was accepted for both internships, and here's the problem, I still don't know which one to decide. I am currently studying software engineering, and this year I dedicated myself to taking certifications, including AWS Cloud Practitioner. I'm really fascinated with the cloud, and infrastructure. On the other hand, I also like cybersecurity.... Could you give me your different points of view?

The decision I am going to make will be very important for my professional career and it terrifies me a little lol

Hey everyone, so I want to start a career in the IT field and take advantage of my military TA while I’m still in, so I’m applying to WGU for a bachelor’s in IT, I’m just nervous that this isn’t something anybody can do, I was hoping to get some insight from anyone who’s had the same situation and calm the nerve. Any advice is greatly appreciated!

I’m a current university student. How can I apply the knowledge I’ve gained from receiving my A+, Net+ and Sec+ certifications. I’ve had a handful of interviews this year for help desk but I’ve been denied due to not having my degree yet. Everyone says “build a homelab” but it feels like idk what I’m doing.

I was able to secure a Federal Work Study position as an IT help desk technician at my University's IT department with no prior experience.

Some of my roles include troubleshooting computer hardware, software, and network issues along with imaging, deploying, and keeping inventory of technology.

If you weren't aware, Federal Work Study (FWS), is a need-based grant where you get paid by working a position only opened for FWS students where positions are typically limited to the length of a semester.

I was wondering:

• Would this job being FWS diminish experience gained? (would employers look at it less favorably?)
• Although FWS is able to accommodate for my class schedule as a student, should I still actively seek an internship outside my university?

Hello everyone.

I recently got a job offer for an entry level IT position(basically help desk) after months of applying.

The location and work hours are basically perfect and I really liked talking to my coworkers during my interview so I really want the position.

However, there is just one thing that bothers me. This job is a contracted positiong for three years, at 17 dollars an hour. While I am not college graduate(taking a gap year/drop out) it does feel a bit low when mc donalds in my area pays 16, and my current position as a line cook makes 17, with a promotion I am working on for 20 an hour

Should I ask to see if the compensation is flexible, and try to get it closer to that 20? If so, how should I go about doing this?

For context, this will be my first position in the IT field and my only experience are my retail jobs, my time at college studying CompSci, and my personal experience as a Linux nerd(trying to eventually become a Linux SysAdmin).

For context, I'm 23 and about two years into my career now. I've gotten a few certifications (JNCIA, just got my CCNA and working on my FCP/studying for the ENCOR), broken out of technical support, and have somehow found myself as part of a 2 person network engineering team for a local MSP.

I have no problem when it comes to protocols and specific issues in a vacuum. But I just can't wrap my head around how my senior is able to walk into an unknown network and begin navigating it as if he was there when it was designed. Thankfully my senior has been very patient and has done a good job of showing me his thought processes behind making decisions, but I don't think I'll be able to operate at his level for quite some time.

My question for the know-it-alls/whiz-kids here is: how did you do it? What did you do during the early middle part of your career to get where you are now? Studying for professional/expert level certs? Getting a formal education? Years of breaking and then fixing things?

I've been told that most of it comes with time (my senior engineer has been doing freelance IT work since I was in the womb lol), but I'm eager to put my best foot forward since I love this career.

Any advice is appreciated.

Hi! I'm thinking about taking IT in college, but I don’t have any background in it. I haven’t done any coding/programming before and don't know much about it. Math isn’t really my strength either—does IT require a lot of it? For now, I’m researching the basics of IT.

Hey everyone, I just scheduled a meeting with an AWS recruiter regarding a Data Center technician role. I was wondering if anyone knew what to expect and if there was anything I could do to prepare? Is the initial interview technical at all? Thanks in advance for any input.

15 years in the field. Worked at a MSP for a few years building skillset. Earned most difficult IT cert. Now I’m at a corporation where I’m working maybe 20hrs a week of actual work. My team is siloed so I can focus on one aspect of networking. Never have to put out fires and rarely work after hours.

I must admit, at this point I feel like “I did my time” grinding to get into this position and at this point have no desire to keep learning when there aren’t any tangible benefits. I mean I’ll Learn whatever I need for my current role, but I’m not learning Python, Cloud, Kubernetes etc all the buzzwords just to say I’ve done it.

It may be time for me to transition to IT Sec or possibly sales, but I think for me, the grind set, “lab everyday”, days are over. Life is too short.

Who else is coasting?

Greetings,

I've been working in IT at mainly helpdesk sine 2017. I have a degree in computer info systems and I've had a bit of a rough go of things. I started out working for a software company doing support for that as my first job. After a year I moved to a proper help desk working for a university. I was only there 6 months before there was some major politics and they basically laid off the entire IT staff. After that I worked in a small office for a hotel company and mostly was the go to IT guy in the office, setting up laptops and helping with the various software's they used. I unfortunately got laid off again due to covid after a little under a year. Once things started opening back up I got a remote job working for an MSP. This was initially pitched to me as a networking/NOC position but my boss was fired shortly after I was hired and the new boss made major changes to the department and now I've bene relegated to purely help desk again. I really can't complain to much as I work from home and the work load isn't to high on most days but the issue is that I'm seven years into my "career" and I'm still at level 1 help desk basically. I'm also making only around $50k plus some bonuses which gets me to maybe $56k a year. I really want to move into a more advanced role as I had originally hoped this job was going to be a jumping off point into learning more networking and stuff. I'll be honest in that while computers and basic IT comes naturally to me, I haven't been that interested in learning outside of work. I've recently finished watching a pluralsight course on the AWS cloud cert but after looking at practice tests I'm realizing that I have a monumental amount of studying to do if i want to pass the test. I'm also concerned that this will be a pointless as I don't have any experience with cloud or aws outside of some very basic stuff I do now. I want to work towards a job where I make more money and I can't be easily replaced with someone with just an A+. I need a guide or some kind of roadmap on what to do because I'm certainly not going to get the opportunity unless I do it myself.

“Hey everyone! I’m about to complete my associate degree in IT with a focus on data analysts and database base management. I’m a bit unsure about where to start and which resources would be best for further learning. Any recommendations would be greatly appreciated!”

I have recently cleared Mathco company interview looking forward for the hr discussion. Can anyone tell me what would be the pay scale for Engineering manager at Mathco ? And how is the culture, perks and work life balance ?

I am delving more into IT Risk and Compliance as a self-taught journey. Can you recommend which part should I get started first? I am now on course for the usual frameworks but only on the surface (ISO, CIS, NIST, HIPAA) and have not dive in deeper.

Can you recommend other courses to take which would be easy for a beginner?

Currently have 1.5 years of experience in Helpdesk. I keep seeing jobs pop up that need clearance paying way more. Just wondering if you’re already in the field and have a job if it’s worth joining the military for that clearance.

I am 100% convinced that all people in HR departments have just checked out and have been phoning it in for the last few weeks and it will continue until it is resolved. Very likely this has been affecting company hiring since early summer, nothing going on just postings that never come to anything.

I am junior pursuing my bachelors in computer science with a concentration in cybersecurity. I would like to be an Air Force cyber officer, but that’s very competitive. Or I would like to break into network engineering.

I already enrolled in an ITF+ and A+ course at my local CC (starts feb 2025), where they cover the exam costs as part of the curriculum. Now I’m wondering what can I do now to get going. I won’t be starting my concentration until next year so I’m not really learning other than programming concepts.

I tried to study for CCNA but it felt very difficult coming from only a programming background so decided to put pause on that.

I’m taking an intro course for cybersecurity which will supposedly (according to my professor) prepare me for security+ with a little more self studying.

Should try to self study network+ or security+ between now and then? Are there any other certs I should be looking at? Maybe the google cybersecurity one? Maybe just study something without working towards a cert? Or should I just wait?

I was recently hired into a company I have been contracting for several years. I want to get my resume updated but I am wondering about the best way to go about it. My responsibilities arent really changing much so it would just look like 2 of the same section but I was technically working for another company. Just a little confused as I feel like the info will look redundant.