/r/gopro

Photograph via //r/gopro

A community of picture and film oriented users with the shared passion for developing and viewing content created with the GoPro camera systems.

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Post your GoPro videos, pictures, news, or anything else related to GoPro here!

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/r/gopro

133,281 Subscribers

2

This is Cairo (360° VR)

0 Comments
2021/10/14
12:08 UTC

1

Anyone has experience with GoPro's RMA in the Netherlands or EU? How long does it usually take?

Hi all, I think I have already had some bad experience with GoPro's customer service. Let me tell you the story and maybe get some advice or experience from you

9/26: ordered hero 10 from official website

9/27: they shipped the package

9/28: I received my new gopro and starts using it. After one week I sold my old DJI osmo action.

10/12: I noticed the real screen starts flickering, the footage was fine. I started contacting the CS.

10/13: After a lot of discussions online, I had to manually update firmware/reset the camera, and they confirmed the camera is defect and I can replace one, they then sent me the shipping label and instructions. I also mentioned that sending back a newly owned camera is very inconvenient for me, they also told me that the process will take 3-5 days after receiving my package, I thought it was fine. So I sent the camera the same day.

10/14: The warehouse received my camera as I can see from UPS.

As you may know GoPro's EMEA warehouse is in the Netherlands, actually it's only less than 1 hour drive from my home. So I contact the CS again and ask what's the status. They keep repeating things like the RMA process takes 10-15 business days (??), or 'we understand your inconvenience but it's the stand process', etc. I told them this situation is not acceptable, I don't understand why it takes so long to do the replacement. Considering the replacement time will be even longer than the time I own the camera ... I also said if it's possible to just let me get refund and I ship back the accessories, then purchase a new one.

The person who chatted with me online even said to ask his/her supervisor, and later I received an e-mail saying it's not possible to expedite the RMA process. And I can only apply for a refund process until the replacement is shipped back to me.

So, if it really takes 10-15 business days for the replacement, then at that moment I'm not eligible for a refund. And it also means I'll have no camera to use, especially we are doing a garden makeover right now and I want to take the footage.

I used to have RMA experience with Corsair for a PSU, and they did offer an 'express RMA' which ships the replacement to me first, and make a reservation on my credit card, then I ship back the defect one. I don't understand why gopro doesn't have this option.

So I'm looking for advice/experience then. Just want to know how long does it take for a RMA process in the Netherlands? What is the best action I can do for now?

And if they do the replacement fast I'll keep updating this post with the status.

Thanks in advance.

0 Comments
2021/10/14
12:05 UTC

1

GoPro: Nightlapse 4K, Athens, Greece (incl. settings)

0 Comments
2021/10/14
11:30 UTC

1

Best of our trip to Cornwall UK including Cheddar Gorge from last year recording with Fusion

0 Comments
2021/10/14
11:09 UTC

1

(Help&Qn) Damaged Hero9

Well guy is selling me a hero 9 for abt $230 theres a crack at lower right corner from crashing his bike, e lcd screen behind has horizontal green lines. claimed its working fine otherwise.

i called Gopro, they said they can replace it, and i provided all e documents (serial, photos, somewhat a proof of purchase - all from e seller). but gopro hasnt got back to me n e seller guy is asking if im keen.

  1. u guys think its worth buying it? do u guys use e backscreen alot?
  2. what shld i be checking for when buying it? to ensure nothing else is damaged
5 Comments
2021/10/14
10:15 UTC

3

GoPro Quik like App, but for any videos?

Hi all,

I love to set highlight tags for my videos and let GoPro Quik create short videos with music synced to the video.

However, it seems the Quik app will only let me highlight tag GoPro videos. I want to have something like this, but for my "other" (e.g., Smartphone) videos as well. Is there a way to highlight tag "other" videos in the Quik app as well? Or is there another app which works like the Quik app but for any videos?

Many thanks :)

4 Comments
2021/10/14
09:14 UTC

3

By motorcycle on Transalpina (Romania)

1 Comment
2021/10/14
05:17 UTC

96

Bought my first GoPro. Never been more excited for a new toy in my life

14 Comments
2021/10/14
03:48 UTC

2

Cheetah Hunt Roller Coaster On Ride Front Seat 4K POV Busch Gardens Tamp...

1 Comment
2021/10/14
02:02 UTC

0

Go pro hero 8 black as a webcam mirrored picture

Hi,
I am using GoPro 8 as a webcam with the GoPro webcam desktop application, my problem is that the picture is mirrored vertically by default (left and right are reversed), and I don't see any preferences to change it, wanted to know if anyone knows how to adjust that ? or to confirm from anyone who uses GoPro as a webcam if this problem is solved in HERO 9 or 10 ?

2 Comments
2021/10/14
00:40 UTC

10

The HERO10 GoPro Million Dollar Challenge - Get the shot, get paid!

In case you missed it during the Hero10 Launch, GoPro is bringing back the Million Dollar Challenge (MDC) this year, and just like the previous years, you all have the chance to submit your best clips for a shot at Million Dollars in payouts! GoPro has always focused on highlighting user-generated content, and regularly pays people for their pictures and clips via the GoPro Awards... however, MDC is THE BIG ONE and is your chance at a huge cash award, and a chance to be featured in an all-user-filmed highlight reel for the Hero10!

https://gopro.com/en/us/awards/million-dollar-challenge

MDC process, as fast as possible-

  1. Get a Hero10 Black - The whole point of the challenge is to show off what you can do with the new camera, so you need one! Previous models won't do!
  2. Shoot and submit by 11:59PM PST on December 1, 2021. You can do as many clips as you want, but show off the best of your best to increase your chance at the highlight reel feature and the cash award.
  3. GET PAID! If your clip gets featured, you get a split of the $1,000,000, which is shared with the others that also get featured.

Technical Rules:

  • 100% HERO10, no exceptions! Again, the goal here is to show off the new camera!
  • Submit raw clips - GoPro's editors know VERY well what potential looks like. Submit the raw clips, and if you get featured, they'll do any sharpening, color correction, etc.
  • No Crops + No filters - Similar to submitting raw clips, don't crop or filter your footage. Give them everything possible to work with!
  • No Music - Again, raw clips, no edits! GoPro wants you to submit clips with the most potential to fit into a reel with others' clips, so any editing done inhibits that.
  • Clear All Subjects + Action - Make sure if you're filming other people that they're cool with you submitting videos of them to the MDC. Similarly, don't film/submit stuff you aren't allowed to.
  • Go for highest resolution/quality - If you're filming in 60fps, film 5k-60 when possible, not 1080-60. It'd be a shame to lose out on a pile of cash because you were trying to save a few MB on the SD card.

Common FAQ:

  • So if a million people get featured, we all get a dollar? Uh, technically, but a highlight reel is typically only a few minutes long, and each clip is usually a few seconds long, so there's a pretty reasonable limit on the number of splits possible. For example, last year 56 people were featured. The year prior, there were 45 people, and the very first year there were also 56 people. So, it's reasonable to assume this you'll get 1/60th of the prize pot, or better!
  • Can I get multiple clips featured for a larger cut of the prize? GoPro does an even split, no matter how many clips are present, and no matter how long those clips are. If you get featured for even a split second, you get a an even cut! For a 56 person cut, that's a cool $17,800, and for a 45 person cut, it's $22,222... Not bad for a second of footage!
  • Does GoPro actually pick amateur clips, or is it all youtubers/professionals that win? GoPro definitely picks amateur clips for many clips. One thing we've watched over the years has been to see if the winners are the same people that would film the highlight reel anyway (athletes, etc), and while some are, some are definitely not. There have been plenty of winners that had less than 100 subscribers/followers prior to their MDC feature. You can find a full list of the winners on each year's press release. (Results: HERO7, HERO8, HERO9)

Tips for how to win

  1. Check out GoPro's stream for how to win the MDC.
  2. Film your unique perspective - Differentiate your footage from everyone else's by showing YOUR perspective. Whether that's as a parent, mechanic, farm hand, pilot, ice climber, painter, diver... whatever. GoPros are all about story telling, so show them what's cool about your story. While GoPro certainly features athlete and professional content, they also focus heavily on things like unique experiences, family, and pets!
  3. Get shots that show off what a GoPro can do. One of the things that sets a GoPro apart from other cameras is where you can go with it, what you can do with it, where you can mount it, etc. Showing off what a GoPro can do that other cameras or phones can't is compelling and interesting!
  4. Get Inspired- Go back and look at the winners from previous years, and check out the highlight reels to see what was featured!
1 Comment
2021/10/14
00:02 UTC

2

Is it worth the money? It includes both the karma and hero 8.

26 Comments
2021/10/13
23:41 UTC

0

Hero 10 - Known issues

I was looking for a single source to find all of the known issues for the Hero 10 Black, but wasn't finding much. Figured we could share the known issues here to help users who may be experiencing them.

Please share any issues you've had.

  1. Gopro locks up when charging battery in-camera via USB-C. The gopro gets quite warm when charging internally, and the battery never charges past about 85%. The gopro will not turn on until battery is removed and reinserted.
  2. Non-standard battery warnings even when using Gopro batteries. Seems benign, but still shouldn't happen.
  3. Hypersmooth in lower-light situations still has some jitters. Much like the issues the Hero 8 Black had with launch firmware, but the 8 was much improved after the first firmware update. Right now, I think my 8 Hypersmooth works better in lower light than the 10.
  4. Overheating. I'm putting this here as an FYI, but IMO it's not really an "issue". Lots of good vids on YT that explain the overheating, and why it's really not a big issue.
5 Comments
2021/10/13
23:32 UTC

1

Audio problem with gopro hero 4 session

Hi people, i am posting here because i looked through the whole internet and can't find a solution. So i "inherited" an old gopro hero 4 session and i wanted to start making videos with it, my problem is that while i am talking or playing guitar suddenly the audio becomes muffled almost to disappear. I looked everywhere and tried everything, the camera is updated to the latest firmware. can someone help me?

3 Comments
2021/10/13
23:07 UTC

0

Should I wait for GoPro hero 11?

GoPro hero 10 looks amazing just at the $500 price point the Gopros they tend to loose value like year or so and should I wait for GoPro hero 11 or is there any other swim proof brand camera that never looses value?

7 Comments
2021/10/13
22:34 UTC

16

Rolling Clouds 4K Timelapse ~ Hero 10 (Settings below)

2 Comments
2021/10/13
20:56 UTC

3

anyone know whats wrong, I couldn't get it on camera but whenever it does turn on, it says hero7 black then goes to a screen that says memory card error.

7 Comments
2021/10/13
20:14 UTC

6

GoPro Quik Edit Output... Is the 4k actually just upscaled 1080p?

I want to preface this by saying that I really like the GoPro Quik app. However, I think that Quik (for iOS at least) is making inaccurate statements about the 4k quality of its video exports.

I recently got a Hero10, and have used Quik a few times to import videos & pictures and to make some "edits". My source videos have been shot with 5.3k resolution, linear + horizon lock, and medium sharpness.

I used Quik to export some of the individual video files to my phone. Quik forces you to convert 5.3k videos to 4k before exporting to the iPhone... but when I look at the exported video it looks fantastic. So far, so good.

I also used Quik to make two "Edits." When I export the Edits in Quik, selecting 4k and high bitrate, the resulting video looks very soft. Something seemed wrong.

To investigate, I decided to make a Quik edit using a single 5.3k video to do an apples-to-apples comparison. When I did, the results were dramatic. Below is a screenshot showing a zoomed-in section from screenshots of both videos. The top screenshot is from the individual video file export from Quik which converted the single video file into 4k. The bottom screenshot is from the Quik Edit that was exported in 4k. The bottom file is FAR softer than the direct 4k conversion.

Top: Direct 4k export from Quik. Bottom: Quik \"Edit\" exported in 4k

The last part of my investigation was noticing that when an Edit includes photos, the 4k export looks great for the photos, but still looks soft for the videos.

My educated guess is that the Quik app can't handle video above 1080p. The app automatically downscales any videos to 1080p, but allows full-quality photos as they are easier to process. If you output a Quik Edit with video that is above 1080p, you will not see a benefit by selecting 4k over 1080p. However, if you output a Quik Edit that has photos, you will see a difference by selecting 4k over 1080p, but only for the photos.

This is frustrating to me, as the Quik app is really easy to use and encourages me to bring my GoPro more places to make quick little videos that I can customize with like 5 minutes of work and be really happy with the result. This way I don't have to go to my computer, upload all of the footage, decide in/out points, select music, come up with transitions, manually apply audio ducking, etc. However, when the Quik app takes the videos and converts them all down to 1080p, it's really frustrating because I know the original footage looks so much better. I'm not as happy with the result, which makes me think I need to get out the computer and go through that effort, which makes me less encouraged to use the GoPro. My hope is that GoPro can figure out a way to resolve this issue and let the app use a higher quality version of the source video to allow for a higher quality final product.

11 Comments
2021/10/13
19:31 UTC

51

Balloons!

6 Comments
2021/10/13
17:52 UTC

10

Quik: Very confuse by it and plus.gopro.com

hey folks!

I just purchased my first gopro (the 10 Hero black), I did a quick tour of Milan to try it and I'm know trying to understand what is the best workflow to obtain the simples video possible:

- all the mp4 of the recording in 1 piece

- simple overlay with the GPS path (that should be a sticker)

My simple mind was absolutely sure that would have been possible to obtain this in few click using plus.gopro.com. But after I uploaded (via SD) I found out that:

  • on the web, I cannot do anything on the clip. Also merging them seems impossible
  • to have the basic editing in the mobile app, I need to download the clips to the phone (not exactly the could experience I was hoping for)
  • Quik does not seem to have the ability to insert layout with GPS data

So I'm asking to this amazing group of wise people: is there a way to do it in a reasonably simple way? What's your workflow?

Thanks!

7 Comments
2021/10/13
17:48 UTC

1

How is the actual resolved detail of 4K 120fps in wide, linear, and narrow on the Hero 10 Black?

4K 120fps is available in Wide, Linear, Linear + Horizon Leveling, and Narrow.

But when shooting in Narrow and Linear is the actual resolved resolution 4K? Or is it just a 4K file but the actual resolution you see is more like ~1080p for linear and ~720p for narrow?

ie. Is the "4k" in linear and narrow just basically digital zooms of the true 4K that is recorded in Wide?

3 Comments
2021/10/13
17:29 UTC

1

Hero 7 vs. Hero 9 for Fishing

Greetings! I Was hoping someone could give me some guidance in making a decision. I’m looking to buy my first GoPro to film my fishing around Florida. I’m planning to use it either hat or chest mounted pretty much exclusively, I see that the Hero 7 needs a a case/holder around it to be mounted but the 9 does not. Seeing as it will mostly be mounted I’m leaning towards the 7 to save some money as I don’t think I would benefit from going from 4K to 5K. Would it make sense for me to spend the extra money for the 9? I’ve ruled out the 8 due to the leans not being replaceable. Any input would be greatly appreciated!

Thanks,

2 Comments
2021/10/13
16:26 UTC

1

Biggest memory card for the 10?

Is this info anywhere?

2 Comments
2021/10/13
15:57 UTC

1

GoPro 10 Hero & Cloud Questions

What duration of video can a 32 GB chip hold on a GoPro 10 Hero? (Doesn’t higher quality require more space?)

If the data is uploaded automatically to the cloud, does it also remove the footage from the card for you? (IE, once it’s uploaded to cloud the card is empty and ready for use again. Or must you manually remove and delete stuff from card?)

6 Comments
2021/10/13
15:40 UTC

3

Vlogging with a gopro

I recently started a photography youtube channel and record my vlogs with a gopro hero 9 and hero 10. Anyone else using gopros to do youtube? A plus if it's a photography channel. Drop links if you do!

7 Comments
2021/10/13
14:59 UTC

2

Video Recorded but not recognized

Hey gang!

Recently I had a case of 2 small recordings that seem to be corrupted. The largest file is at around 445mb and none of the players can play them. Quik did not bother to retrieve it.

The camera is a fairly new Hero 9 and had video that recorded fine post the corrupted video. Here some questions.

  • is it a card thing?
  • is it a camera thing ? (anyone has similar experience)
  • how do I recover some of the video? if this was a card glitch there must be software to recreate the header or fix frames ?

Thank you!

2 Comments
2021/10/13
14:51 UTC

6

Here's how I keep my batteries straight - is there a better way?

This is what I've always done with my DSLR cameras and so I've adopted the same approach with my GoPro for which I currently have 3 identical batteries. The picture below lays it out.

I have a 3x3" plastic bag for each battery. I fold a small slip of paper in half and I write CHARGED on both sides of it when folded one way and DEAD on both sides when folded the other way. When I swap batteries during the day I just fold the paper the other way and put it back in the plastic bag with the dead battery. At night (or whenever I charge them) I take the paper out, flip it to charged, and insert it back in the bag with the newly charged battery. What's nice is everything I need to know is right there so the bag (with battery and slip) can go in a pocket, backpack, camera bag, etc. I don't need to remember which is which or have a note elsewhere. I use the same technique with SD cards and thumb drives -- when they're wiped clean I'll put them in a similar bag (in this case the slip says "WIPED" vs "USED") and I know that's a thumb drive that I can safely use to give files to a client (for example) without worrying that my photos/documents are on there or even recoverable on there.

The bags need to be small enough that the paper can't come unfolded in there, other than that it's pretty flexible. I get these from McMaster-Carr, one of the all around most fantastic companies I've ever bought from. :-) If you don't know them and you're handy (or aspire to be handy) you should definitely check them out. These bags come in a huge range of sizes at:

https://www.mcmaster.com/press-to-fit-bag/press-to-close-bags-5/

So, how do you know which batteries are still good and which are not?

https://preview.redd.it/cd8jxb1aa8t71.png?width=1181&format=png&auto=webp&s=5932099cb9ec0197e898cbc3a1cbbdc34f65bf09

20 Comments
2021/10/13
14:39 UTC

2

Sweat on the lsn

I've done a bunch of research on this, but wanted to get this board's opinion on this topic. I run quite a bit with my gopro and sometimes I'll get that fog look on the video due to sweating on the lens. I ran with the max at the Boston marathon and although I got a bunch of great footage it's not perfect and it's got a few water spots on the video. Any recommendations on putting something on the lens to stop this? Currently I've got the Gopro9 and Gopro max.

Sweat on the LENS. I'm a dummy. lol

3 Comments
2021/10/13
13:42 UTC

3

Exploring my backyard and found a mountaintop cabin! Sweet! GoPro 8

4 Comments
2021/10/13
10:17 UTC

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