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Hi all, I think I have already had some bad experience with GoPro's customer service. Let me tell you the story and maybe get some advice or experience from you
9/26: ordered hero 10 from official website
9/27: they shipped the package
9/28: I received my new gopro and starts using it. After one week I sold my old DJI osmo action.
10/12: I noticed the real screen starts flickering, the footage was fine. I started contacting the CS.
10/13: After a lot of discussions online, I had to manually update firmware/reset the camera, and they confirmed the camera is defect and I can replace one, they then sent me the shipping label and instructions. I also mentioned that sending back a newly owned camera is very inconvenient for me, they also told me that the process will take 3-5 days after receiving my package, I thought it was fine. So I sent the camera the same day.
10/14: The warehouse received my camera as I can see from UPS.
As you may know GoPro's EMEA warehouse is in the Netherlands, actually it's only less than 1 hour drive from my home. So I contact the CS again and ask what's the status. They keep repeating things like the RMA process takes 10-15 business days (??), or 'we understand your inconvenience but it's the stand process', etc. I told them this situation is not acceptable, I don't understand why it takes so long to do the replacement. Considering the replacement time will be even longer than the time I own the camera ... I also said if it's possible to just let me get refund and I ship back the accessories, then purchase a new one.
The person who chatted with me online even said to ask his/her supervisor, and later I received an e-mail saying it's not possible to expedite the RMA process. And I can only apply for a refund process until the replacement is shipped back to me.
So, if it really takes 10-15 business days for the replacement, then at that moment I'm not eligible for a refund. And it also means I'll have no camera to use, especially we are doing a garden makeover right now and I want to take the footage.
I used to have RMA experience with Corsair for a PSU, and they did offer an 'express RMA' which ships the replacement to me first, and make a reservation on my credit card, then I ship back the defect one. I don't understand why gopro doesn't have this option.
So I'm looking for advice/experience then. Just want to know how long does it take for a RMA process in the Netherlands? What is the best action I can do for now?
And if they do the replacement fast I'll keep updating this post with the status.
Thanks in advance.
Well guy is selling me a hero 9 for abt $230 theres a crack at lower right corner from crashing his bike, e lcd screen behind has horizontal green lines. claimed its working fine otherwise.
i called Gopro, they said they can replace it, and i provided all e documents (serial, photos, somewhat a proof of purchase - all from e seller). but gopro hasnt got back to me n e seller guy is asking if im keen.
I love to set highlight tags for my videos and let GoPro Quik create short videos with music synced to the video.
However, it seems the Quik app will only let me highlight tag GoPro videos. I want to have something like this, but for my "other" (e.g., Smartphone) videos as well. Is there a way to highlight tag "other" videos in the Quik app as well? Or is there another app which works like the Quik app but for any videos?
Many thanks :)
I am using GoPro 8 as a webcam with the GoPro webcam desktop application, my problem is that the picture is mirrored vertically by default (left and right are reversed), and I don't see any preferences to change it, wanted to know if anyone knows how to adjust that ? or to confirm from anyone who uses GoPro as a webcam if this problem is solved in HERO 9 or 10 ?
In case you missed it during the Hero10 Launch, GoPro is bringing back the Million Dollar Challenge (MDC) this year, and just like the previous years, you all have the chance to submit your best clips for a shot at Million Dollars in payouts! GoPro has always focused on highlighting user-generated content, and regularly pays people for their pictures and clips via the GoPro Awards... however, MDC is THE BIG ONE and is your chance at a huge cash award, and a chance to be featured in an all-user-filmed highlight reel for the Hero10!
I was looking for a single source to find all of the known issues for the Hero 10 Black, but wasn't finding much. Figured we could share the known issues here to help users who may be experiencing them.
Please share any issues you've had.
Hi people, i am posting here because i looked through the whole internet and can't find a solution. So i "inherited" an old gopro hero 4 session and i wanted to start making videos with it, my problem is that while i am talking or playing guitar suddenly the audio becomes muffled almost to disappear. I looked everywhere and tried everything, the camera is updated to the latest firmware. can someone help me?
GoPro hero 10 looks amazing just at the $500 price point the Gopros they tend to loose value like year or so and should I wait for GoPro hero 11 or is there any other swim proof brand camera that never looses value?
I want to preface this by saying that I really like the GoPro Quik app. However, I think that Quik (for iOS at least) is making inaccurate statements about the 4k quality of its video exports.
I recently got a Hero10, and have used Quik a few times to import videos & pictures and to make some "edits". My source videos have been shot with 5.3k resolution, linear + horizon lock, and medium sharpness.
I used Quik to export some of the individual video files to my phone. Quik forces you to convert 5.3k videos to 4k before exporting to the iPhone... but when I look at the exported video it looks fantastic. So far, so good.
I also used Quik to make two "Edits." When I export the Edits in Quik, selecting 4k and high bitrate, the resulting video looks very soft. Something seemed wrong.
To investigate, I decided to make a Quik edit using a single 5.3k video to do an apples-to-apples comparison. When I did, the results were dramatic. Below is a screenshot showing a zoomed-in section from screenshots of both videos. The top screenshot is from the individual video file export from Quik which converted the single video file into 4k. The bottom screenshot is from the Quik Edit that was exported in 4k. The bottom file is FAR softer than the direct 4k conversion.
The last part of my investigation was noticing that when an Edit includes photos, the 4k export looks great for the photos, but still looks soft for the videos.
My educated guess is that the Quik app can't handle video above 1080p. The app automatically downscales any videos to 1080p, but allows full-quality photos as they are easier to process. If you output a Quik Edit with video that is above 1080p, you will not see a benefit by selecting 4k over 1080p. However, if you output a Quik Edit that has photos, you will see a difference by selecting 4k over 1080p, but only for the photos.
This is frustrating to me, as the Quik app is really easy to use and encourages me to bring my GoPro more places to make quick little videos that I can customize with like 5 minutes of work and be really happy with the result. This way I don't have to go to my computer, upload all of the footage, decide in/out points, select music, come up with transitions, manually apply audio ducking, etc. However, when the Quik app takes the videos and converts them all down to 1080p, it's really frustrating because I know the original footage looks so much better. I'm not as happy with the result, which makes me think I need to get out the computer and go through that effort, which makes me less encouraged to use the GoPro. My hope is that GoPro can figure out a way to resolve this issue and let the app use a higher quality version of the source video to allow for a higher quality final product.
I just purchased my first gopro (the 10 Hero black), I did a quick tour of Milan to try it and I'm know trying to understand what is the best workflow to obtain the simples video possible:
- all the mp4 of the recording in 1 piece
- simple overlay with the GPS path (that should be a sticker)
My simple mind was absolutely sure that would have been possible to obtain this in few click using plus.gopro.com. But after I uploaded (via SD) I found out that:
So I'm asking to this amazing group of wise people: is there a way to do it in a reasonably simple way? What's your workflow?
4K 120fps is available in Wide, Linear, Linear + Horizon Leveling, and Narrow.
But when shooting in Narrow and Linear is the actual resolved resolution 4K? Or is it just a 4K file but the actual resolution you see is more like ~1080p for linear and ~720p for narrow?
ie. Is the "4k" in linear and narrow just basically digital zooms of the true 4K that is recorded in Wide?
Greetings! I Was hoping someone could give me some guidance in making a decision. I’m looking to buy my first GoPro to film my fishing around Florida. I’m planning to use it either hat or chest mounted pretty much exclusively, I see that the Hero 7 needs a a case/holder around it to be mounted but the 9 does not. Seeing as it will mostly be mounted I’m leaning towards the 7 to save some money as I don’t think I would benefit from going from 4K to 5K. Would it make sense for me to spend the extra money for the 9? I’ve ruled out the 8 due to the leans not being replaceable. Any input would be greatly appreciated!
Is this info anywhere?
What duration of video can a 32 GB chip hold on a GoPro 10 Hero? (Doesn’t higher quality require more space?)
If the data is uploaded automatically to the cloud, does it also remove the footage from the card for you? (IE, once it’s uploaded to cloud the card is empty and ready for use again. Or must you manually remove and delete stuff from card?)
I recently started a photography youtube channel and record my vlogs with a gopro hero 9 and hero 10. Anyone else using gopros to do youtube? A plus if it's a photography channel. Drop links if you do!
Recently I had a case of 2 small recordings that seem to be corrupted. The largest file is at around 445mb and none of the players can play them. Quik did not bother to retrieve it.
The camera is a fairly new Hero 9 and had video that recorded fine post the corrupted video. Here some questions.
This is what I've always done with my DSLR cameras and so I've adopted the same approach with my GoPro for which I currently have 3 identical batteries. The picture below lays it out.
I have a 3x3" plastic bag for each battery. I fold a small slip of paper in half and I write CHARGED on both sides of it when folded one way and DEAD on both sides when folded the other way. When I swap batteries during the day I just fold the paper the other way and put it back in the plastic bag with the dead battery. At night (or whenever I charge them) I take the paper out, flip it to charged, and insert it back in the bag with the newly charged battery. What's nice is everything I need to know is right there so the bag (with battery and slip) can go in a pocket, backpack, camera bag, etc. I don't need to remember which is which or have a note elsewhere. I use the same technique with SD cards and thumb drives -- when they're wiped clean I'll put them in a similar bag (in this case the slip says "WIPED" vs "USED") and I know that's a thumb drive that I can safely use to give files to a client (for example) without worrying that my photos/documents are on there or even recoverable on there.
The bags need to be small enough that the paper can't come unfolded in there, other than that it's pretty flexible. I get these from McMaster-Carr, one of the all around most fantastic companies I've ever bought from. :-) If you don't know them and you're handy (or aspire to be handy) you should definitely check them out. These bags come in a huge range of sizes at:
So, how do you know which batteries are still good and which are not?
I've done a bunch of research on this, but wanted to get this board's opinion on this topic. I run quite a bit with my gopro and sometimes I'll get that fog look on the video due to sweating on the lens. I ran with the max at the Boston marathon and although I got a bunch of great footage it's not perfect and it's got a few water spots on the video. Any recommendations on putting something on the lens to stop this? Currently I've got the Gopro9 and Gopro max.
Sweat on the LENS. I'm a dummy. lol