I recorded a 38 minute video during my vacation yesterday and I can play 38minutes of video on the GoPro camera but when I go to import it via SD card, the GoPro App or connecting the GoPro via USB-C the same video is only 4GB and 6min and 5sec long.

I can’t figure out what is happening or how I salvage the rest of the video.

New the to action cam game and got scooped up in the excitement of Amazon prime day. Bought a Hero 12 Black, Insta360 3S and a Insta360 x3. Logic being...
Hero 12 - Daily driver... Use this for capturing most videos
3S - Fun to capture videos with the toddler both with him wearing it and then also using that hands free when clipped to a hat
X3 - for skiing/biking, the true action cam

Am I stupid for buying three at once? Should I have slowly introduced one and then added to the quiver as I recognized the need for additional tools to capture shots I wasn't happy. Feels like I'm already answering my own questions. If so, which do I keep as the starter cam?

I did search but not really matching my question. I get some people hate the app and I have downloaded the update for manual update. My question is should I skip the app altogether and just work manually instead of on the phone? I am just walking streams flyfishing and walking with hand stick for vlog so remote control is not really important but I do want to try some still pics and avoid using iPhone.

Would appreciate any words of wisdom while my battery charges to 25% for update

Hey folks, this is an example of how GP-Log official LUT looks like if you're interested on seeing it.
I did not do any adjustment other than adding the LUT.

https://www.youtube.com/watch?v=KtLDo44W53k

It might be oversaturated but for this shot i kinda liked it. There are other conditions, specially on low light where I don't think It would work very well. But you can always adjust the intensity of the LUT applied. I would normally set it to somewhere around 50-60% and make adjustments over it. Or would simply use another LUT.
In this case I left it at 100%.

These were my settings:

4K (8:7) 60fps, ISO 100, WB 5000K, SS Auto, Color Flat, Sharpness Low, Hypersmooth Off

Labs settings: WIDE=1, LOGB=400, NR01=1, BITR=200

I used Premiere Pro with the new Gyroflow plugin for it, which works great!! I highly recommend it.

Hey everyone,

I wanted to share a recent experience I had with GoPro's customer service and shipping process. I've been a long-time GoPro user, typically ordering products from Amazon with great results—quick delivery, usually the next day. However, this time I decided to order directly from the GoPro website to take advantage of their subscriber discount.

I placed a order, but after a week, the package was not moving still getting bounced around UPS. The tracking information was a mess, showing the package stuck in one location for days. I waited until a couple days after the delivery date was missed and reached out to GoPro support through their chat. They assured me that they would investigate and get back to me within a day or two.

A week and a half passed with no follow-up. Meanwhile, the package started moving erratically, even coming within 30 minutes of my house before being sent back to the United States. Eventually, it was returned to GoPro without any notice or update to me.

I contacted GoPro again after receiving an email that they sent it back to themselves. The representative was unhelpful, ignoring my concerns and attempting to twist the initial chat transcript to suggest I was informed of a refund, which never happened, this guy just made up his own truths. So I provided him the transcript from the original conversation, they accused me of editing the transcript. So I asked him to show me evidence that my transcript was wrong which of course he could not.

I'm in shock, these guys are legit just lying to my face to create their own version of things despite the fact i recorded the whole thing with OBS and have the transcripts, I'm incredibly disappointed with how this was handled. Has anyone else experienced similar issues with GoPro's customer service. I will never trust them again.

Hello everyone. My 6 year old (will be 7 by Xmas) loves using my phone as a video camera when we are out camping and fishing. I thought getting him a GoPro (and a very strong case) would be fun. Few questions

Any reason to avoid the Hero which retails for $199? (This would be the upper end of the budget)

If going used, what model should be the cutoff and does anyone know a good website that sales refurbished ones? (I’m an avid Ebayer also)

Am I an idiot for giving my kid a GoPro? Sure disaster even with a case?

Hi all,

I’m a new joiner.

I’ve tried to see to see past posts on editing software by they mostly refers to the video editing.

What software do you guys use to edit pics?

I’ve done lot of pictures during snorkeling and I need to cut them, adjust colors etc etc.

Thank you! Cheers!

Hey there I‘ve 5 below 20 seconds clips that have sound and one 33 minute clip that has no audio. What could be the reason for that?

Just bought the camera and made some footages during the holiday. When I tried to download them to my PC like I was doing with my old GoPro 6, surprise > The old Quick Windows app doesn't see the camera and I can also see no files in file explorer, although the camera shows there and while clicking on it it 1st shows there is information on it (shows just like all othwer computer drives, with "xx GB free of yy GB" on it. Show hidden files is enabled also, but this is the 1st time in tens of years of Windows that I see such thing. How hard can they make the process of downloading the files on a PC ? The option works on my Iphone's quick app of course but why would someone download such huge files on a mobile phone ??

I'm going to be making Mountain bike footage and posting it on YouTube.

I was looking at GoPros and saw there were quite a few cheap H10s going atm so thought about buying one.

What's your thoughts here? Would it be better to spend the extra cash and go for something like the H11 or the H12 instead perhaps?

Thanks!

So I boughta new Gopro hero 11 and everything was working fine at first. Had to charge it cause it was only 10% initially(I charged the gopro without powering it off). Upon charging the Gopro after couple minutes theres a beep sound and when I check on it the GoPro doesnt turn on and theres only red light on. Tried pressing and holding the power botton but nothing. I had to remove the battery then put it on again and the GoPro turns on again.

Is this normal? Should I return this?

I recently got a GoPro 360 and I have goproquik but I want to edit it on my computer but nothing allows me to edit? Help.

I was just downloading content to my computer and a message popped up with an update saying that GoPro is no longer going to support computer based apps as of Dec 31. I just got my 13 Black a couple weeks ago. If I would've known that this was going to happen I wouldn't have gotten it. I think the phone based system stinks.

I’m brand new to GoPro and looking at the Hero13 creator bundle. I have subscribed as a member but haven’t purchased my camera or accessories yet.

I spend time in both Canada and the US. Can anyone tell me whether there are significant price advantages to buying from the American vs the Canadian store?

Also - do you think it makes sense to wait for Black Friday to purchase? Do they do a big thing? Or just I jump in and use the membership discount? Does anyone know if the membership discounts can be combined with sale prices?

Tips on getting started and proficient are also welcome. Things to avoid. Essential accessories (for swim/snorkel, mountain bike, and lots of just walking around talking to the camera)

Thank youuu all for your wisdom, from a newbie 🙏🏼

My Quik App is literally froze with this screen. Logging in and out and in does nothing

Hi guys i just got a gopro 13 (1st time having any gopro) i was wondering what head mount and tripod i should get? I looked in amazon but im not sure, i wanna use it for fishing and to record my workouts. Any recommendations?

Hey guys, I have the common no batt problem with my GoPro hero 8 black. After a while I asked a friend to lend me his old batteries (from a 5 or something like that) and they seem to work.

Is it possible that all of my batteries (3) are just dead? It’s not possible to charge them and they cannot be recognised by my GoPro. Or ist there an error that my go pro is able to recognise old batteries but not the ones made for the hero 8 black. I’m kind of frustrated and would be very happy to get some help 😩

Welcome to the /r/GoPro Weekly Questions thread!

This is the place where everyone, beginner or advanced, should ask your general GoPro related questions, or ask for help troubleshooting! We encourage you to post here rather than make your own thread, as this is a great place for us veteran users to answer your questions regularly, it minimizes basic question clutter on the main page, and allows users with discussion threads to stay on the front page longer before getting bumped off over time.

A couple notes before you get started here-

1. We have community rules, and everyone needs to follow them. Please take some time to read through them and their descriptions, and if you have any questions, just PM the moderators!
2. Remember to make your BEST effort to find the answer before asking. Read your manuals (link below), and use the search function and google to at least get yourself started. Asking to be "spoon fed" simple answers that can easily be found by googling will often get you a short comment, so make your best effort and share what you've found so far if you can't find the answer!
3. If you have a problem, don't just describe it... SHOW US! Telling us you have some "blur" in your image could be ANY number of things, but showing us might help us figure it out for you quickly and easily. Upload some samples to youtube or imgur!
4. This is a user-run community, and is not staffed by GoPro. We can make recommendations and share tips, but we can't resolve shipping and order issues, and for things of that nature you need to contact support!

Remember to check out the wiki in the sidebar for lots of useful info about all things GoPro! Below is list of resources for our most common questions.

• All GoPro Product Manuals can be found online!
• 99% of GoPro Problems Can Be Solved by Reading This Post
• GoPro support - Link to official GoPro support
• GoPros are sensative to memory card type. Is yours on the Approved Card List? It should be!
• Our resident GoPro Pro, Abe Kislevitz has amazing resources and guides for using GoPros!
• Files all broken apart? You should read up on how Chaptering (file splitting) works!
• Supported resolutions for playback & copy in the app
• Here are some recommended specs for editing 4K video (and even 1080)
• Screenshot or picture; which is better?
• Video Tutorials from GoPro

I bought myself a Hero 9 Black for a motorcycle trip. My problem is that companies like Chinmounts dont make mounts for my specific helmet. Can anyone recommend a preferably universal helmet mount? Would it also be a possibility to stick the 3M Pad onto my Helmet or is that not stable enough? For reference, my helmet is a Shark Speed-R blank

Hello everybody, I bought the GOpro 13 on launch day and took it to my family holiday in Orlando and I can say it was fantastic, amazing quality at least in video. Audio was abit more questionable.

Anyway I enjoy streaming and it’s somthing I do for fun, but my current camera I use is a rather large and bulky canon camera.

It’s quite invasive in the room and I’d like to set up the go pro to replace it. Which I did only to see the camera died and became unresponsive after about 10 mins it then stuck me that it was actually using its battery rather than running of power from the computer.

Does anyone with maybe more experience than myself know a way around this to keep the camera running off the power from the computer rather than the battery?

Thanks very much in advance and for taking the time to read this.

Additionally if anyone hasn’t made the plunge to the GoPro 13 and has any questions about it I actively used it for 3 weeks while in Orlando and would be happy to comment on what I found.

I hope to add the anamorphic lens to a Gopro Hero 13... But can I also use the suction cup at the same time?

It's for recording ice hockey at the glass.

I mean the small GoPro with integrated battery.