I'm Asian and I work in a call center I'm curious if they're rude to me cause of my accent or are they rude to all?

How do I get a Remote Job?

I work locally for 3$USD an hour and let me tell you… it’s not worth it. I’ve been bouncing from Call Center to Call Center to finally land somewhere I can actually stay and ‘Lvl Up’ then get that check… but no, nothing… the saddest part about all this is not the time I wasted trying, but the pain in realizing that no matter how hard I work, I will always be stuck in mud.

There is not such thing as a good salaries nor human rights in this country. Those terms differ really hard.

But I got rights man! What do I need to do to land a remote job? I have experience in the area and my English is quite understandable. If there’s anything I need to do to get the job I’LL DO IT! I want to start feeling like I’m alive! Just please!!!! Tell me what do I need to do to secure a job offer.

So, my final day of on the job training, my supervisor pulls me and 4 other co-workers into a meeting to discuss metrics and contract specific metrics and requirements..

Make sure you're following hold time limits Make sure you're coding your time correctly and in the right spaces on your time cards Make sure your systems are loaded and working 15 minutes before your shift Don't ask callers to repeat themselves, it means you're not listening and is a violation of our policy and contract policy.. I have a problem with this.

Meanwhile- everyone who was hired has had the same complaint about headsets( they either cut in and out frequently or neither can hear the other, if they're working and we were told if we don't like it, buy our own headset.

I disclosed my disability to my boss and disclosed it on paperwork. I was informed I had 5 days to fill out paperwork requesting reasonable accommodations but I would have to get documentation from my provider , have it verified and it was not a guarantee that it could be done quickly so figure something out to work in the meantime while doing your job. My provider has been out of town and I can't get an appointment with him for at least a month so the request expired so according to my boss and quality, my disability must not be that bad but if I keep asking for people to repeat themselves, I might need to consider finding a different line of work.. I have hearing loss and have had it since I was 9 years old. Most of the time, I can get by but between people who have poor phone connections, or who are in loud environments, or who have hearing problems like myself, or when speaking to callers who have a language barrier, a very low voice or who rattle off the information so quickly or with a system that is very slow if it doesn't automatically time out, chances are I'm asking people to repeat themselves..It doesn't mean I'm not doing my job..

When the supervisor was talking about metrics today and expectations, we all said this is a lot and we were given limited training and support, could we possibly get some additional help overall as it was explained that if we fail certain metrics, we're history so make sure we know what to do. First time ever seeing these metrics and requirements, in addition to the number of calls per hour .Supervisor's response: You'll either figure out the job and what you're supposed to do or you won't, and that's all there is to it. You want to be employed or not employed?

How am I supposed to meet 2.7 calls per hour/ roughly 22 per 8 hour shift when there's no limit to the amount of accounts/patients that can be discussed and we're not allowed to ask how many cause it's considered work avoidance and unprofessionalism bs. That's just one little tiny metric out of like 30.

Wtf is this insanity. (I've worked in cc before but this is a new level.)

You’re telling me with how constant QA bugs us and how often you want to have a “talk” about performances we need to take time out of our already busy schedule to write a EOY essay on why we are at your mercy for a couple extra Pennies …. Give me a break

My employer is constantly adding/changing metrics at least twice a month for the last 4 months in a row, they blame it on being a “new” company but they started in the early 2010s, and how “we agreed to any changes they decide is best for the company.” It is getting old

Do all call centers start these scare tactics at the training period?

The new job I have seem to run some weird scare tactic we re forced to be on video the full shift , we have little talks with managers about non issue. They put us in teams to tell us the manager might take a moment to have a hat with us to " see " if everything is alright about our job.

Is training not the time where they should make us feel welcome. Yesterday I was threatened to lose my job I've me not talking enough during the training but after the fact I realised that's some bulshit gas lighting. They seem to be doing this to most people on the job not just me.

They want us to do training courses but not read just skip through it to make things as fast as possible and we re testifying we be done those courses .during the shadowing calls we see the employees make mistake or not follow procedure but I can't blame them if the training is so rushed and their standard seem so high. Also those poor agents get written up because of those shadowing calls they graciously agreed to participate in.

I just don't get it why hire people to terrorise them and make them feel like they re about to get the boot a few days into training. Moral is very low in the crew it seems everyone was more relaxed and genuine until they but the scre tactic this week where stuff feel forced and weird suddenly.

The funny thing is they re hiring and put an email that they re hiring and to share it to people? Why hire to mistreat people? I was really considering staying before they started the bulshit now I have to look for a new job just in case and it won't look good to change within such a period of time?

Long story short are all call center doing scare tactics during training now ? Is it just this place

Just completed the last day of training today. It was a 3 week training class. We were taking calls 2 weeks in. The job has 2 types of calls. #1 you just get info from a caller and enter it into the system. #2 is sort of a troubleshooting call where you have to go searching for info and making notations, and entering codes, there are a ton of codes, and a ton of different actions you must take depending on the specific situation the caller has. The first type of call I breeze through. The second type of call has me completely lost. I don't think 3 weeks of training was enough. The system is completely antiquated, dozens and dozens of different codes you have to enter depending on the problem, and when you have to reach out to another department you have to wait on hold 10 minutes, this is with the customer on hold as well, it's absurd. Tomorrow is my first full day of calls. I'm terrified.

Dude just said “sounds like she’s painting her nails” they asked the simplest question imaginable and I gave them a simple answer idk how me being knowledgeable about my job makes it sound like I don’t care why can’t I just give you the answer why should I have to put on a whole show to make you feel better about yourself my guess is that I just make things sound easy and then they feel dumb for calling or think I must be wrong or feel like I don’t care because I didn’t spent 30 minutes pretending to browse their account while I ask about their day I bet half the agents who get calls like this act stumped so they don’t have to take another call so customers now get really offended when I fix it in 3 minutes they feel like I did nothing to help them and I’ve had plenty of people thank me for making it quick and easy so I know I know what I’m doing - there needs to be a “no bullshit or complete bullshit” option when calling like do you want someone to make up an elaborate story to make you feel better about your problem or do you just want to get straight to the point I for one would appreciate a 5 minute call where my problem is resolved quickly but I guess some people have no life and want to make calling in an hour long event

I need a work from home call centre job as of yesterday! What are the best remote call centre employers to work for that hire quickly?

Hello!

I speak Spanish and English, currently working in the industry.

I wanna make more money, do you happen to know if, is there a way to learn that language in a way I can join a trilingual BPO?

Thank you!!

I can’t take it honestly an anymore, I am getting so sick of the rude, angry yelling customers. Except for a handful of calls here and there, it’s literally back to back. I love working from home because I have major social anxiety and I don’t have options for many other jobs because of learning issues. I do love this job in that sense. But yes, I’ve been “nasty nice”, going back and forth with the customers, had an annoyed tone, even told customers "please do not speak to me like that, I can't help you with you, screaming at me. today my fear came true. One of them turned into a survey. Supervisor said I could be terminated for this. I don't think she meant today but in the future. They could review my other calls or honestly may be hard for me to keep my cool again. Doesn't help I've been going through a divorce. ugh.

is it just me or does anybody else hate that we are expected to be treated like dirt??

I don’t mind them usually, I’m glad we can provide the service l. However, there is nothing worse than trying to get a customer to understand something complicated to a customer who is already clueless, than doing it through an interpreter.

Hello I supposed to start Concentrix on 11/25 and I was wanting to see if anybody knew the pay schedule . Just wanting to see how long I need to stay at my current job.

I know that not all of something is the same as that one thing in that bunch that left a bad taste in your mouth but I wanted to ask the people who does overseas CS if they have that feeling that you hate the people in that specific country just because a lot of people that you are talking to from that place are rude and obnoxious? Like their country has became your bottom of the list that you'd rather go to North Korea before there.

HR gaslit me into accepting two days per month for accommodations. I used it two days in a row this month. I happened to have a doctors appointment the previous day and the next day I had an asthma attack 😖 I then called out the third day ( without using accommodations) because the asthma meds got me feeling like shit and decided to just take an attendance point. I am no where near in trouble as far as attendance, or shouldn’t be!

HR scheduled a meeting with me early in the morning Monday and it just doesn’t sound good. They scheduled it as soon as I clock in which doesn’t make sense because we usually use 15 minutes at clock in to load up all our applications. This really doesn’t sound good and I’m a nervous wreck.

My job has been attempting to fire me making bs claims about my internet when it’s been fine, etc.

I’m so nervous that I don’t even want to work tomorrow. I feel like what’s the point if they’re gonna fire me anyway 😭

My husband told me that I’m overthinking but I’m pretty sure I’m getting fired lol

Hi guys, this is my 2nd time applying for a call center and I feel like I forgot how horrible it is taking calls. I worked at AT&T and couldn´t last 2 months because it gave me ptsd. I swore to myself I would never get another call center job. hen, I recently needed money and I found another job 1 year later. I think I forgot and Im taking calls again for 2 weeks and I am already thinking of quitting. Do you guys think this is just me being lazy or are some people just not cut out for call centers?

I recently became the manager of a health care oriented call center. It is a bit different from traditional ones, as my agents are medically trained and do outbound calls to patients whom they already have a relationship with, but it is similar in that they are on a dialer all day doing outbound calls and only talking on the phone.

I have never worked in a call center myself but have read a lot of stories here about micromanaging bosses, and dystopian sounding work cultures. My team is small but growing quick, and I am trying my best to make my environment a place where people don't hate coming into work. I'm not so rosy eyed to say I'll make a place that people "love" coming to work for, but at the very least I can give them a reason to want to be here or just not hate coming into work.

Call center agents of reddit - how can I create a culture or a work environment at my call center that is positive?

I’ve been realizing that there are mid-aged guys who call for any inquiry, and then, when they don’t get the answer they wanna hear, they start acting like assh0les saying “slow down!” “I dont understand you, you speak too fast!” and even when I really slow down, they keep saying the same and they don’t let me talk anymore. Does anyone relate?

hey, does anyone work here or has had an interview with this company? i have a first interview tomorrow and would like to know if they are going to take me some kind of test and how to prepare for it. i have worked for homeland before and the first interview was just to get to know me, then i had the mock test, but i don’t know how this company works and if i should study some specific vocabulary or something.

So i started at Optum last month,funnily enough my first day onsite was my actual birthday its my first healthcare account having held telco and financial accounts before,weve had 2 weeks of training so far but i want to know How is your guys'experience with Optum,its accounts and its TLs

Hi,

I be worked on few call centers in my life.last job my contract ended and they did not renew it so I had to find a new job. Started a job a month ago I am still regarded as in training and no calls yet which will start very soon. We re in a virtual team setting to be trained remotely so I try to not talk much and let my colleagues ask questions. To avoid making unnecessary noises I don't put my mic on for everything I do silent reactions or avoid talking more then necessary. I do my best to listen and take notes and all that. We have one anoyying person who takes most of the calls by his annecdotes and the managers encourage him to share his nonsensical input constantly and I am irritated by him much I am sure eliek most of my colleagues but not my call to make.

Come to today I had a brief team call with one for my managers telling me I don't participate enough and today he asked a question but by the time I realised my mic was on mute someone jumped and answered and I left it at that he told me they might not keep me because of this.i am astonished I ve done many jobs taking calls and have great reviews.

I do participate at least once daily in the chats and calls morning and afternoon so I don't see where this is coming from. I reassured him I am capable and wish to do this job now should I start looking or stay since I am within my 90 days it in canada. I see many participate even less then me and praised

I am just wondering long story short boss hinted I might not make it past training should I look for new job

Today, was a good day in the call center circus. I had only about 10 calls---and I realized my calls were b2b because of TRANSFERS FROM OTHER DEPARTMENTS. My only transfer came in from collections. Me and my co-worker concluded that they were cracking down on unnecessary transfers, and they must've handed out corrective actions like candy.

Hi Experienced Professionals:

Asking this out of curiosity:

Is it mandatory for a TL/SME/TRAINER/QA Analyst in a BPO to learn advanced excel? I mean like, literally is learning advanced excel for example those complicated ifs/elses/hlookup/vlookup/locking concepts

A must have to get hired as SME/TL/Trainer/QA Analyst in a contact centre?

There's no workaround? No one would hire for these roles if someone doesn't knows excel?

Looking forward for your valuable insights on this

My wfh company I work for is its annual enrollment season we made one big change and dropped the pharmacy vendor and switched to another

I get so irritated with these calls because these people ages 60-90 call non stop asking WHY? They did it, I had a lady go off and say I was not doing my job because I need to “investigate” the reason we have dropped a contract that we have had for over 20 years. It’s not rocket science clearly something didn’t work. Had a another lady drill me about how I work for a company and don’t know the reason why they dropped the contract I told her 3x its above me and she still insisted on me knowing and just not telling her. Girl we don’t gaf that’s why. And why do these people feel so entitled to know why? Like are you going to pay for the contract or what? I never heard so much entitlement in my life, on top of the question half of these ppl didn’t receive the letter about it there just going off some cheesy miserable Facebook group they made to complain about our service like get a life honestly.

So I just started training with Concentrix under a certain health provider i will not mention the name for reasons. But the entire process up to this point is a clown show we have about 5 weeks of training then we will transition into Nesting for 2 weeks and let me tell y'all this trainer legit doesn't know what they are doing because we are 3 weeks behind in training we aren't learning the most important part which is learning the system and she's having us getting in groups together and letting us learn it on our own, in my opinion she should be teaching us like other classes are being taught this. She also admitted multiple times that she doesn't know what she is doing and she cannot wait until training is over so she can be a TL. How is someone gonna be a TL in the first place if they don't know the product makes no freaking sense to me. I'm wondering if there's any way I can report this anonymously because sadly i need this job and we aren't learning anything.

First off i absolutely hate this job. I just don’t want to get fired. I debating quitting, however I rather wait to quit after this month. I left my station and did sign back on after suddenly feeling sick. I was dizzy, and had high heart rate and blood pressure. I don’t understand what that had suddenly happened, but I was pretty stressed the first half of the day. I have another post venting about it. I messaged my supervisor to let her know and she never responded back to me. Which I’m not surprised about. This is a crappy job, and I have a very passive aggressive manager that’s makes it worst. We’re not even in the same state. While I want to quit, I also don’t want to get fired. Should I just quit? I’m also worried about a gap on my resume. The job isn’t hard at all. I like the wfh option and schedule options. I opt for the late shift, as I am in school and I work on classes in the mornings. I can handle it for the next couple months. I’m only stressed because of my supervisor. But now I’m worried about getting fired because I couldn’t control the symptoms I was feeling in that moment.

A customer has called in to asked about how to return the item that they have lodged with us for the quality inspection.

The claim was approved and the CSR instructed the customer how to return. A day has passed and the customer called again asking how will they return the item because they have lost the return shipping label.

So I told the customer that it is easy. We can just send him a new one then IDK why but this moron became annoying all of a sudden telling me that I am the customer service and I should know the process. Then while I was telling him again what should be done, he cut me off then told me to let him finish talking and so I did which I only heard a lot of nonsense which should be already over if he just let me talk. When it was my turn to speak, he's now the one who keeps cutting me off.

Then when I told him that the returns for defective items DO NOT need extra steps because it will just be like a regular return. He suddenly asked to talk to a manager.

Like I was thinking that this moron does not want to be helped, he wants someone to argue. His concern is a very simple one but wants it to be super complicated. I could just fcking tell him to click his heels 3 times and say "there's no place like home" then go on the adventure to find the Atlantis if he really wants it to be complicated.

Then the baboon says at the end that he will just try to find the return label from his email. So we just went back to square one without anything gained. Waste of everyone's time.

I really want to get a new job, I am getting really burned out and my new supervisor likes to scare me when I make mistakes. I don't know how long I can stand it. The problem is when it comes to jobs, especially remote jobs (I work remotely), I don't know what else I can do. My mind is shit when it comes to programing, I know I've tried already. I love writing but I don't know if I can do it as a job.

So, remote or not, what kinds of jobs can I best apply my skills as a CSR to? I really would prefer to do back office work, like processing documents, but I don't know how I can apply my skills. I think I can do well in mental health after all I've been through but I need a crapload of certifications and licenses for it.

I need something that I can tell an interviewer that my experience is relevant to what they want.

I’ve never had a hand in this field so I wouldn’t know the first thing about it. But searching for “WOF Jobs” and running into scam after scam or just bareback shitty companies gets really demotivating. With that I was wondering where the percentage of people who are actually content with their call center position actually found their opening? Thanks!

I want to apply to a few call center jobs but I don’t know what to put on my resume. Most of my resume is healthcare related. I worked as a PCA and I have a few healthcare certificates which have expired. I worked in medical assembly for a year as well. Should I get rid of the certificates? Any advice to stand out would be appreciated.