I have an open ticket but the tedious back-and-forth over email is frustrating to get my issue resolved. Long story short I attempted to send XRP from my BitStamp XRP wallet address to Robinhood but mistakenly did not include the destination tag. Robinhood was not able to receive the funds so they're attempting to reverse the transaction and return the coins to my Bitstamp XRP wallet. However Bistamp says they cannot receive XRP without a destination tag. I've already read stories on here where the coins can be returned so I don't know what the issue is. I have the transaction hash of the initial transfer. Can someone from Bistamp please help. Thanks

It says my money is locked and I need to wait for my bank to clear the ACH payment but they already did. Unlock my funds now I want to withdraw so I can trade your costing me missed opportunities right now for no reason.

Bitstamp decided to close accounts of Indian residents which is fine. I had my bitcoin holdings with them. Now that they froze my account they sent email that they will be returning my funds. Its been 70 days since then, they didn't even respond to my emails. Beware guys.

https://preview.redd.it/z1kk4hbwxyce1.png?width=1120&format=png&auto=webp&s=4921c8f1d73863cde0d0cdbee17f10dcfe336fee

There are surely better ways to prevent robots from trying usernames and passwords, even more while having FA2 activated. Unacceptable. I am really fed up now.

Or do you need a bitstanp walket tgat can do it. This is in ny state

Hi there, been rerouted to this domain via trustwallet when connecting my wallet.

As you can see the domain has changed to stampglobal.life but has the other characteristics of bitstamp.

Is this some kind of scam or simply a different URL they use?

Didn't see any news on this.. Any timelines?

I had a family member reach out for help withdrawing their funds from bitstamp. They shared the below url with me that they use to access their account. Can anyone confirm if this is a legit url for bitstamp? The ".hbrygl.com" looks funny to me, considering bitstamp uses a .net domain for their main site.

"bitstamp.hbrygl.com"

I have been waiting for my money since October 2021! I made a transaction (ca.$12,500) on the BEP20 BSC (Binance Smart Chain) instead of ERC20 (Ethereum), leading to the transaction getting lost. For over years, I've been misled with assurances that the issue was being resolved. Throughout this period, more than a year and 20-30 emails have been exchanged, with continuous promises of a solution. At the beginning of 2023, I received promises from Dome and the Europe CEO, Mr. Jean-Baptiste Graftieaux, that the issue would be resolved by the second quarter of 2023. What has happened since then? Absolutely nothing. Just empty promises. There has been no response, no commitment to refund the countless customers who have lost their money. Strangely, Bitstamp prides itself on being one of the oldest cryptocurrency exchanges, yet it fails to resolve an issue affecting potentially thousands of investors, unlike other crypto companies... to this day.

Promise after promise. Please do not believe anything this company says! If you still plan to invest your money here, I would strongly advise conducting further research to find companies that are truly reliable towards their customers..

They will lock your assets without warning or explanation. They will stonewall your attempts to reach out through support tickets or simply close them outright. Their phone support MIGHT pick up, only to drone the same useless line “Our team is looking at it” and then do absolutely nothing.

When, after a month of daily calls and ignored support tickets, you finally force them to actually look at your case, they’ll make you jump through pointless hoops like resetting your password and 2FA, then force you into a video conference. And scheduling that video conference is a cruel joke: you can only book three days in advance, with six time slots per day, and if you don’t stay up well past midnight, you won’t get one. Once you do manage to book it, they’ll refuse to turn on their camera, grill you with meaningless questions, and lecture you about cybersecurity as if you’re some misbehaving child for 45 minutes.

And if you think this degrading circus will reassure them about the integrity of your account, think again. They’ll ghost you for another week, then come back only to demand yet another password and 2FA reset, this time under the threat of account deactivation, before ghosting you all over again. It’s an endless cycle of obstruction and intimidation.

After 47 days, they finally unlocked my account, and of course the first thing I wanted to do was to pull my assets the hell out of there, only to be greeted by a $50 withdrawal fee. The stress from this ordeal has been torturous and I’m not going to disclose the exact amount they withheld, but it was more than I make in a year and has affected me profoundly. And to this day, I have not been given a valid explanation for why I was put through this gauntlet of absurdity.

I’m not alone in this, countless others have shared similar stories on this subreddit and r/BitstampOfficial. I cannot stress this enough, avoid Bitstamp at all costs. This was not just a minor inconvenience, this company actively endangers your assets and does not have your best interests at heart. They are a deeply unserious, borderline predatory organization, and it’s beyond comprehension how they’re still allowed to operate under EU regulations.

For anyone reading this with similar issues: the only way I got them to respond at all was by filing a formal complaint at complaints@bitstamp.net. I’d say don't even bother with regular support for issues like this. Under EU (and I think US) regulations, they’re obliged to address formal complaints within 30 days. If they fail to solve your issue by then, you can escalate it to the CSSF (https://www.cssf.lu/en/customer-complaints/) or the CFPB (https://www.consumerfinance.gov/complaint/). They can help mediate a resolution and ensure regulatory compliance.

Sincerely,

J

I have been facing a problem for more than a month. I have not logged into my account since 2016 and deposited currencies into it... Now I opened the account and they asked me to verify that I am the account owner. I sent my passport and phone number and the account does not have a balance. I found it and they told me to wait until my case is resolved. Was my money stolen or is it a routine procedure that I wait for more than a month with the same answer every time I wait and wait. I want to withdraw my money. Is this normal or should I go to a lawyer and file a case against them. Because they are stalling without any solution

I'm looking to cash out for the first time. How long does each method take?

Anything else I should know? Looks like I just enter my account number and router number and hit confirm.

Thanks for your help.

Ill give this a shot

I used to trade a lot on Bitstamp back in the day because it was a great exchange. But since 2019 I basically stopped because the platform became a hassle to use due to many features not working - at least on my account

Is there a tech support person here can help me fix my account which rejects all credit cards purchases and I don't even see any option to buy with Paypal which would be so much easier

All I can currently od is bank transfers which now take 3 days (they didn't used to). Traders need to be able to deposit funds fast when a pump is going on...

Is Bitstamp still working as a platform or not? I already raised 3 tickets and still not get back.

Hello,

I’m reaching out to see if anyone here can help shed some light on my situation. I recently attempted a withdrawal through Bitstamp, but the funds were bounced back to my account without any explanation.

I’ve already contacted Bitstamp support, but unfortunately, I haven’t received a response yet. To investigate further, I reached out to my bank (Al Rajhi Bank, Euro currency account), and they confirmed that there was no issue on their end—no transaction breach or rejection occurred from their side.

Given this, I’m unsure why the withdrawal was returned, and I’d appreciate any insights or advice from others who might have experienced something similar. Thank you!

Hello, I'm new Bitstamp user.

It's been over 2 days, since I created a ticket about some question I have regarding money deposit, specially Wire Transfer.

So far I have no responses.

Could someone from Bitstamp support take a look on my ticket?

TICKET #BIT-2050183

Thank you.

My portfolio graph in app is just flat line from today. Values for each assets are visible, just % diff for day, week, month does not show any changes.

This company is a joke. I’ve been stuck in their verification process for over a MONTH, and I can’t do anything with my account. I submitted everything they asked for, and my ticket (#BIT-2025262) has been completely ignored.

The lack of communication and the ridiculous delays make this company feel completely untrustworthy. If they can’t even handle something as basic as verification, how are they supposed to manage people’s funds? Avoid this app unless you want to waste your time and get locked out of your own account.

Hi. On 25/08/2023 i mistakenly sent my xrp to my usd iou address on bitstamp, which of course does not support xrp. Block explorer said that the transaction was successful/ complete. I raised a ticket immediately, yes almost a year and a half ago. And weekly, since that day, i have been met with the same response of ' once we have an update from our tech team we will inform you'. I dont see how it can take almost a year and a half for this to be rectified. They have all the details. And i think im right in saying they control this recieving address [ please clarify ]

So why cant they just send it back?

They are saying that there are several stages and that its complex. But i struggle to believe how finding a transaction via the details i gave them, and just sending it back, can take this long. I have no where to turn, any advice much appreciated.

https://xrpscan.com/tx/C34E6A4CCFAD7B1E3259D787B5853A0ADB41150C8CC31B41A0DE580C87C03CA8

Hi

I opened a "ticket" yesterday, requesting to remove my authenticator, as an update to my google authenticator meant that the generator forgot my code.

Uploaded passport and everything. 24 hours later and still no email regarding the reset. How long does it usually take?

Thanks for the answer

I recently tried sending USD on eth network (think Bitstamp doesn't even support anything else) to bitstamp, and had 5 failed transactions. Paying the gas fee every time, stupid.

On blockchain-explorer it said 'Warning! Error encountered during contract execution [execution reverted] '

Ok, so bitstamp says to put in manual extra-high gas fee on it's website?

Anyway, i just sent usd to another exchange and it worked no problem.

Now i am afraid to send Bitstamp anything on eth network, because of fear of it failing or just paying so much gas fees.

Did you succesfully send stuff to bitstamp on eth network?
Why is it extra pricey on bitstamp

https://preview.redd.it/w2aeo5n6p45e1.png?width=343&format=png&auto=webp&s=b9be02f6321d4c719b4e24f06ca18e1ebcdab9bc

I invested in XRP ages ago and since it wasn’t doing much I placed it into a Lending/Earn condition. Since then I have received a daily “dividend” of XRP. Now that XRP is actually moving I want to take steps to protect my investment and maybe even improve my position (I am not a whale by any stretch but I have enough to care about the volatility of the current conditions). Unfortunately the app on my phone has no physical option (no button to push) to remove the XRP from its lend status (cannot withdraw or trade either, it says I have zero balance).

Online it clearly shows I receive dividends but the lent XRP doesn’t even show up in the “Earn” option of the site (it says No Data).

I have called customer support daily for a week now. They cannot do anything except “escalate” but that seems to achieve nothing.

Any ideas from the smart people?

Hi

Can someone please reach out to me ?? I’ve tried raising a ticket, calling but no luck. This has been going on for weeks and it’s super frustrating.

My account information is incorrect and I need to make the necessary update in order to transact.

Could anyone please explain how do I use lightning network on Bitstamp to send or receive btc? I can't find it in the app and the website explains something about lightning network nodes which I cannot make any sense of.

I've lost my 2FA authenticator but it's impossible to reset it. Bitstamp always tells me I'll get an email to begin the process, but no email ever arrives. I've written to the support three times now in the past week - no answer.

I can't log in, the system to reset my 2FA doesn't work and the support doesn't reply. What can I do?

Hi

Does anyone know if it's possible to convert crypto to funds and then direct into your bank account? I am an Australian account holder.

Can't seem to find that option via bitstamp app or options?