My mother has been trying to get Bitstamp to help her for months now! Nothing is beeing done, no information given, nobody is looking at her case. She asked for status update, meeti ng with them, asked what information they needed from her. No answer besides the same message all the time - "they are looking at her case". But they are not! For some reason there have been put trading restrictions and she cannot do anytihing with her account, neither trade or withraw. Be aware of Bitstamp if you do not want to lose all your savings and investments!

Has someone been getting the same error message when trying to withdraw funds? I enter the 6-digit code from the authenticator, then this message pops up. The authenticator is synced, I'm sure there's nothing wrong with it because I installed a second authenticator and both authenticators generate the same digit codes. I created a new profile within the authenticator with my 16-digit key to be sure the code generation is up to date.

Dear bitstamp community,

Since a couple of weeks my account got locked, meaning no trading, deposits, withdrawals etc.. Because I needed to update my personal information and provide proof of wealth documentation etc.

Its been over 2 weeks without any news, do I need to worry about this?? This account holds most of my savings.

Friendly regards

https://preview.redd.it/8oufwtpvn8yd1.jpg?width=1452&format=pjpg&auto=webp&s=d3683e2a43e9923d4cff8acc492499a48168a363

What is happening to BITSTAMP? You are probably in difficulties and you do it to everyone. You withhold funds and freeze the account. I will file a lawsuit in court if you do not release the account within 3 days

https://www.bitstamp.net/learn/security/what-is-the-travel-rule/

From the article:

The Travel Rule is a term used to refer to a recommendation from the Financial Action Task Force (FATF) designed to combat money laundering and terrorism financing. In the context of crypto assets...

The article itself is, in my opinion, a pretty interesting read and highlights the primary reason I'm moving away from CEXs as much as possible. They're already putting policies into place that aren't required by any sort of law, at least that's what I'm gathering from the article. I'm in the US and there is NOT A FEDERAL LAW that requires the gathering of the receivers information.

While there isn't a specific federal law yet that explicitly requires crypto exchanges to gather information about the recipient in every transaction, the regulatory landscape is complex and evolving. Here's a breakdown of the key factors:

1. The Bank Secrecy Act (BSA)

• Core Principle: The BSA is the primary anti-money laundering (AML) law in the U.S. It requires financial institutions, which now include crypto exchanges, to implement AML programs that include Know Your Customer (KYC) requirements.  
• Focus on Senders: Traditionally, KYC laws have focused heavily on verifying the identity of the sender to prevent money laundering and illicit activities.
• Shifting Landscape: Recent proposed regulations from the Financial Crimes Enforcement Network (FinCEN) aim to extend KYC requirements to include information about the recipient in certain crypto transactions. This is particularly focused on transactions above certain thresholds or those involving "unhosted" wallets (wallets not held by a financial institution).

2. Proposed Regulations

• The "Travel Rule": FinCEN has proposed a rule that would require crypto exchanges to collect and share information about both the sender and receiver for transactions over $3,000. This rule is modeled after existing regulations for international wire transfers.
• Unhosted Wallet Rule: Another proposed rule would require exchanges to collect information on the recipient for transactions over $10,000 involving unhosted wallets.

3. Current Practices

• Varying Standards: While not universally mandated, many exchanges already collect some information about recipients, especially for larger transactions or as part of their risk management practices.  
• Enhanced Due Diligence: Exchanges may conduct enhanced due diligence on recipients if they are flagged as high-risk based on factors like transaction size, frequency, or geographic location.  

4. Future Outlook

• Increased Scrutiny: The regulatory focus on crypto transactions is intensifying, and it's likely that more stringent requirements for collecting recipient information will be implemented in the future.
• Balancing Privacy and Security: The challenge lies in balancing the need to prevent financial crimes with protecting user privacy.

In summary: While not yet a universal requirement, the trend is clearly towards greater transparency and information collection on both senders and recipients in crypto transactions. Exchanges are increasingly implementing measures to comply with existing and anticipated regulations.

Last year I used my HK USD account to deposit USD to my Bitstamp account.

now I get the error message: "no eligible bank account available"

Anyone has the same problem?

Thanks

Last friday (at 17:03 to be exact) I sold some BTC. Execution price was 55.650 EUR/BTC. But when checking to historic chart, price was supposed to be 56.914 EUR/BTC. That's quite the difference.
Any explanation?

I am helping a friend who has returned funds from mt gox deposited in bitstamp.

After endless kyc and a video conference, plus an additional week wait waiting for a response, now bitstamp wants him to show that the hardware wallet he intends to transfer his assets to belongs to him.

Has anybody else been subjected to this? It sure seems like they are just stalling.

Now they transfered me to Complaints but the customer support is even worse. I want my money back. I sent all the documents they required. I can not even understand how they don't realize this is a good opportunity to fidelizise me as a customer instead of complicating my life. They keep ignoring my messages for 2 weeks and it has been 2 months since they lost my money.

COMPLAINT-36258

I am writing to formally express my dissatisfaction with the handling of my recent transaction and to request the immediate return of my funds, which have been in limbo for an extended period. Below is a summary of the issue:

On 5th August, I transferred €7,000 to my Bitstamp account via SEPA, and while the funds appeared the following day, I was unable to make any purchases. I promptly contacted your support team and opened multiple tickets, yet no resolution has been provided. Despite repeated calls and requests to withdraw my funds and return them to my bank account, I continue to be met with delays.

Over the course of several weeks, I have been asked for additional documentation, such as proof of address, which I provided immediately, despite already being fully verified on your platform. It is difficult to understand why my funds have been held for this long without justification.

I can advise anyone against sending money to Bitstamp. Everything has worked well since 2018, always sent and bought money and sent it to the hardware wallet. Now I've sent 7000€ on 05.08. and it was all there the next day, but I couldn't buy anything. I then wrote to support and opened several tickets. I waited until Friday 09.08. and was told that everything was being processed. On Mon. 12.08, Tue 13.08, Wed. 14.08 I then called each time with the request that it was all taking too long and that I just wanted my €7000 back in my bank account so that I could buy on another exchange. Again and again I am being held up here in the cheapest and dirtiest possible way. I wonder why they need my money for so long, maybe to trade with? Anywhere else, interest would accrue for the time the money is blocked. I just want to get my €7,000 back and have nothing more to do with this rubbish Exchange. Unfortunately, I have also recruited many family members and friends. I'm sure they won't be too happy about it either!

I‘ve sent via SEPA nearly 10k to buy BTC. Then I realized that I couldn’t buy bc everything was frozen. TBH it was surreal bc I have used them since 2017. Now I’m 6 weeks after my money. I don’t want to buy anymore. I only want my money back via SEPA like I’ve sent them! I was shocked when I looked at the review on trustpilot…. They send some bullshit automatically responds. I’ve found this. What do you guys say:

„What to do??

I report to the following institutions or Submit a complaint or notification:

1. Bitstamp Ltd. (UK)

• 5 New Street Square, London EC4A 3TW, United Kingdom

2. Bitstamp Europe S.A. (Luxemburg)

• 29 Boulevard Prince Henri, L-1724 Luxembourg

3. CSSF (Commission de Surveillance du Secteur Financier)

• 283 Route d'Arlon, L-1150 Luxembourg, Luxembourg

4. Financial Conduct Authority (FCA) (UK)

• 12 Endeavour Square, London E20 1JN, United Kingdom

In addition, I will file a criminal complaint with the police in Germany and in the respective countries in which bitstamp is based.

https://de.trustpilot.com/review/bitstamp.net?languages=all&sort=recency

As a market analyst, I have seen numerous cases of crypto scams and fraud resulting in stolen funds. It is crucial that users conduct through research and due diligence before engaging with any recovery service. Based on my personal experience and the positive recommendations I have received, I can confidently endorse BANJOTECH_ on instagram. They have a proven track record of successfully recovering funds for victims of crypto scams.

I bought a small amount of bitcoin several years ago and just let it ride. In May I got a letter from them in the regular mail stating that I had not logged into my account in several years and if I didn't log in before June 6th they would turn my funds over to my State government. I logged in and received an email confirming that I was good to go. But, on Jun 5 they emptied my account anyway. Now they claim that there is nothing they can do about it and it's not their problem. As a crypto wallet they had one job and that was to keep my crypto safe, and they failed. Now they won't even step up and make it right.

Trying to withdraw MAX BTC coming up with insufficient funds error. But it takes the fees from amount automatically?

I called support who said I should try with a smaller amount but when I tried 50% it was the same fee? 0.00050000 I think.

Usually fee are at percentage aren't they?

I didn't do any transfer yet.

Any help ? Am I misunderstanding something?

TLDR: why?

Every month I have been throwing a few pounds into BTC using the instant buy option in the app through Google pay.

where did it go and why?

2 weeks now with any concrete answer. I'm starting to really worry about my money.

BIT-1959110

I’ve got to flag how much of a downgrade the new app is… it’s like the concepts of user interface has gone out the window. Meshing cash with crypto balance isn’t a good one either.

Dear Bitstamp Team,

I hope you can assist me with a challenging situation that I have been facing for several years. My 4 ETH have been stuck in a smart contract, and despite numerous attempts to resolve this issue, I have been unable to find a solution.

I have opened more many support tickets and sent countless emails, each time hoping for a resolution. Unfortunately, I have not received a lasting response or help, and communication has eventually ceased each time. I understand that this may be a complex issue, but the uncertainty I am facing has been causing me significant distress.

Here is the contact address: https://etherscan.io/address/0x1522900b6dafac587d499a862861c0869be6e428

I can see my coins and ETH valued over 4mio..

To add to this frustration, we have reached out to others affected by the same issue through comments on the blockchain. Some of them have successfully recovered their coins, but for reasons I cannot understand, I have not been able to retrieve mine. This is a fact that is deeply troubling and confusing.

In my desperation, I have sought the assistance of an attorney who is helping me with this matter. Unfortunately, I have already spent several hundred euros on legal fees, and the costs continue to rise. Pursuing legal action could be even more expensive, but I see no other way to recover my hard-earned money.

What makes this situation particularly frustrating is that, according to the blockchain, the coins are still stuck in the smart contract. There is no doubt that they are there, yet they remain inaccessible to me.

I want to emphasize that my intention is not to escalate this matter. My only goal is to find a fair and timely resolution so that I can finally have peace of mind. I kindly ask you to review my case again and help me retrieve the 4 ETH.
Additionally, I have consulted with a crypto expert to analyze the situation. According to their assessment, it is technically possible to retrieve the stuck ETH from the smart contract, but it requires cooperation from the contract owner or those with control over the necessary signatures. Despite this, I have not been able to get any resolution or assistance from the support team, which adds to the frustration.

If you require any additional information or documents, I am more than happy to provide them. I sincerely hope that we can work together to find a solution.

Thank you in advance for your support and understanding.

Best regards

Anyone else had this? I have a long term bitstamp account (signed up 2014) with good standing (in my understanding), did quite a bit of trading back then, sent fiat to bitstamp, cashed out to my bank account, passed a KYC procedure without problems in 2017. Never had any problems with my account.

Did only sell bitcoins once in 2021 since that (like <0.1), no more crypto on bitstamp since then, cashed out bits of fiat over some time after that (when they still had the debit card).

Recently got some bitcoins back from the Mt. Gox rehabilitation directly sent to my bitstamp account and all of a sudden i am hit with another KYC procedure. This one is way more crazy than the last one, because they demand to see where i got the bitcoins that i traded in 2014-2017. Way before i passed the KYC procedure already.

I see myself unable to prove from where i got the bitcoins a decade ago, because i mined them myself and traded a bit back then on Mt. Gox. How do they imagine i show then the source of those bitcoins?

I kind of panicked because i got the suspicion that because of the current ups and downs they try to come up with reasons to lock accounts to prevent cashouts and transfers. So i immediately sent the coins from Mt. Gox to my offline wallet. That went through without problems luckily.

Still i'm worried about my bitstamp account because if Mt Gox ever pays out the rest of the outstanding bitcoins, i may need it again.

Anyone have similar experience with the KYC procedure?

Ticket number : BIT-1940113

I WANT MY MONEY BACK!!!

It’s been 3 weeks since you assured me that my issues would be resolved. I have had my hard earned money tied down with your company for exactly 1 month with no solution on site, I have been subjected to all sorts of verification process, with assurances of an imminent solution! I’m genuinely frustrated, and just want to end business relationship with your company! I just want my money back in my bank account at this point. I no longer receive any communication from the complaint department. At this point, I am ready to take legal steps to recover my money, and to also tell the world of your criminal practices! You guys are bunch of criminals! And I regret ever opening an account with your company! However, I’ll retrieve my money, no matter how long it takes!

Hello,

anyone here holding crypto on Bitstamp that will declare taxes in Italy in 2024?

Today I noticed that two days ago I received 6.6 STRK out of nowhere, its value is aprox 2€. What should I do?

Is anybody else experiencing this? Or just something to do with my account?

As titled why do UK creditors have such a long waiting time when other countries are receiving their gox funds. Not to happy if im honest.