/r/TenantRep
A place for Tenant Representation Professionals in the Commercial Real Estate industry to share information, best practices, techniques and earn/submit referrals for out-of-market work.
This is the place for Tenant Reps to get together to share best practices, prospecting/marketing techniques, cold calling scripts, market comps, etc.
Here are a few useful subreddits for our world:
Happy calling!
/r/TenantRep
Could anyone point me in the direction of a residential tenant subreddit? I’m a baby lawyer lacking in oral argument and would really like to be a better advocate. Thanks
My landlord refuses to pay a water bill that is in his name. The water will be shut off and building inspection will consider the place condemned. I already paid rent but I plan to sue because I won’t be able to live there after tomorrow. Is my lease automatically terminated?
I knew she was off before I rented the house, but I didn’t realized such people existed. Prior to renting the house she messaged me daily about details of the house. She wanted me to start the lease before I moved in by weeks “a lot of people want this house.” After our approval by a rental company she called my previous landlords and questioned them in detail. She also listed the house after we were approved. Twice I met her to get a copy of lease to go over and she forgot it. She upped the rent from the listing. She agreed to our dog but called, emailed and text repeatedly about the dog. She’s contacted me multiple times a day about switching now the power to my name by the 25th - after I sent her confirmation that it was set up she demanded a 3-way call with the power company Bc I had the fee payment set up for the next Friday - this was the 19th and we were not moving in until the 25th. Again with the other people want this house. After we moved in she refused to except the check off my husband completed because he would not say the house was perfect and stated I would be her only contact person. She later lied and told me husband I had said only to contact me which caused a problem until he read the messages. She wanted to do a post move in walk through on the fourth day and I refused! Lease says 4-8-12 months and I think that’s too much, but agree she can come in at those times. The downstairs a/c is broken and she blamed us for the compressor going out? We literally had both units off when we moved in so they wouldn’t freeze up. We complained about low branches in the driveway and when we hit them with the moving truck she took pictures and told us to fix them. We did. I sent her a message asking her if the hot water heater had been turned down while the house was empty or was there a trick to get hot water in the shower. She threatened us if we messed with the hot water heater! When she finally gave us our copy of the lease she had added handwritten sentences to the end such as, “house is spotless and dog poop in yard is grounds for eviction! Rugs on all floors, felt bottoms on furniture and line the drawers and she had removed the lawn care coverage! Still she called, emailed and text me all day every day and I work night shift. I repeatedly told her to stop. I finally text the agent that had approved our lease and she was appalled! She called the landlord and explained to her about harassment. Now retaliation! She messaged me never to contact the rental agent Bc she was no longer involved and I better not. She stated she was going to walk through Bc of the new ac. She called my rental references again and badgered them. She came in the house twice without permission and took pictures! She sent a tirade about the internal door to the garage being open while my husband was bringing in boxes (outside door closed!). She accused us of trying to break the a/c Bc both units were going full speed and it was over 90 outside... well yeah! She came in to change a/c filters that were less than 2 week old - when I flat out said not today! Then she changed the agreement to use an app to pay rent on the due date knowing I do not have a local bank yet. She then refused to except a paper check! I had to go to her bank and deposit the rent into her account, but still with an out of state check - I let her know due to these circumstances that even though the payment was made within the 5 day grace it was likely to post late Bc of out of state. I paid the late fee. All of this was done on the 5th of the month and she did not say she would not except the rent not clearing until the 6th or 7th. On the 6th the money all cleared into her account. She filed an eviction on the Sixth! We had literally lived there 10 days and she had collected nearly $4000. My husband attempted to speak with her and she again refused to ever speak with him, he’s black btw and she did not meet him until after the lease signing. We voluntarily vacated and attempted to get her to drop the eviction. She refused. We went to court and the judge dismissed the eviction and had stern words for her about refusing to except rent, filing eviction when arrangements were made and evicting anyone that has paid $4000 for 10 days when they have not shown any history of being late previously - not that we had time to develop any history! She tried to insist on getting our new address in court and the judge said she had no right to it. So, we moved twice in a month at huge expense! She has yet to return our deposit, claims she gets to keep the pet deposit and is trying to charge us to have her power turned back on Bc we transferred it when we moved and she didn’t have a landlord agreement to switch it automatically back to her. I messaged her never to contact me and that any corespondents would be handled by our attorney and he returned the keys to her. Now I want my prorated pet deposit back, my actual deposit, moving fees, storage fees because of the sudden move, transfer fees on utilities, lost wages and pain and suffering especially for my elderly Mom who is not doing well given her being uprooted twice in a month and the stress on my husband and I is horrific! I realize that I may not be able to recoup wages, but they were certainly lost because of her! Anyone advise on what we can sue for and the legalities? We have spoken with a lawyer about getting the eviction dismissed (it was), but not about suing this person. She shouldn’t be allowed to rent without a third party or agent as a go between. She had had 11 tenants in 7 years and has evicted 4, 6 have broken their leases early and then there is us.
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Hello! I have been a commercial real estate tenant rep for about 2 months now and it feels like I am running out of options to find new leads. I feel kinda lost and don't know what to do to generate more business, I know this is a common thing in real estate but does anyone have any tip or tricks for me?
I am a very pragmatic and objective person and so will do my best to lay out as much information and context as possible so you may leave us some advice.
TLDR: Pipe burst. LL claims that garden pipe is of exclusive use to the unit and tenant and therefore is the responsibility of such. Tenant disagrees because it is not written in our lease and it has never been made clear either verbally or in writing that it is tenant's responsibility. LL's insurance may cover the situation, but all excess costs such as water bill, electricity bill (from equipment) and deductible will be passed on to us, the tenant. Tenant is seeking rent concession for uninhabitable space, as well as immunity from all additional costs and charges as put forth by LL.
We want to know if the LL has a strong argument here and whether or not it is true that garden tenants simply understand that the garden house and the responsibility for it are simply understood and inherited even if unspoken or written.
Situation: As tenants, we occupy the garden duplex unit (backyard and basement). The backyard is of the exclusive use of this unit. A few weeks ago during the Bomb Cyclone, the backyard pipe that feeds the garden house burst and caused a massive flood into our basement. Because it happened during out commute home, we did not catch it until it had been running for a while. It was nearly 3 inches when we arrived home.
Here's how it played out:
Here's where it gets interesting.
Disagreement: *LL believes this to be the tenant's fault since the garden hose is of exclusive use to the unit and does not affect other units. He believes that it is then our inherited responsibility to shut off the water for the winter. He claims that this is an understood responsibility and it is not explicitly written into our lease. In order to shut off the water pipe, a person must access the valve by a false tile in the basement. Then, to drain the unit, person must access the drain valve from outside underneath the hose inside of the basement window (it is not easily accessible). *As the tenant, I believe us to be completely void of accountability. It is not written into the contract or lease that we are responsible for any weather related care of the unit (ex: keeping pipes above 60 degrees). We were taught once out of convenience how to handle the water pipes. At no point was there a clear transfer of responsibility whether it be verbal or written. We have been an on-time, zero-complaint tenant for 2.5 years.
Aftermath: Since the basement has been in repair and in what we believe to be an uninhabitable state (there is exposed walling and construction material including, but not limited to, dust & debris), we are seeking a rent concession consistent with our square footage of the basement pro-rated to our monthly rent.
LL has responded that he will cancel insurance claim and instead, seek damages and assign financial responsibility to us if we proceed with this on the basis that it is our full responsibility to handle the valve and frozen pipe.
What is your advice? What other questions may I answer to help you guide us?
Thanks, Brooklyn Tenants
Hello there,
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My landlord opted to buy us out of our Contract to move early. During this process feeling were hurt especially my realtor for some reason. At first my realtor was kind and understanding but after this ordeal she is now very rude and aggressive toward us especially on house showings. She always shows my house while I’m at work and she is kicking my wife and 3 kids out of the house to show it. Also not giving the 24hr notice. I have her on record texting “You will be out of the house, just go sit in the van with your kids around the corner.” I do not appreciate the disrespect she is now showing toward us and I want to know my rights in denying her access or anything to help us during our move out process. 7 showing a week during packing is stressful but, this attitude on top of it is very upsetting.
Edit. Also she is threading us with “I’m the one doing your final walkthrough...” this feels like malicious intent to me.
Hello, I live in AZ and the Landlord is sending a Lease addendum stating that the lease is for a period of 12 months and 24 days. However, I was not under the impression that I was signing a 12 month 24 day lease.
The lease that I signed states that the lease agreement is from July 5 2017 - August 4, 2017 for a period of 1 Month. Continuing on month to month payments after the 1 month period ends.
I want to move out and don’t want any hassle I plan on giving them a very generous 60 day notice (in writing) upon paying rent this Friday.
Hi r/TenantRep,
My family and I recently moved between states, and wound up in a property that we were, unfortunately, only able to do a video-walkthrough of prior to signing the lease. Unfortunately the walkthrough didn't clearly show the extent to which the property (in my opinion) was not "move-in ready", although that fact became abundantly clear soon after moving in.
A quick summary/list of the issues encountered so far:
My question is this: given the above, what demands can I reasonably make to the property management group that leased the property? So far they've been reasonably accommodating, and have fixed a few issues, however the property clearly wasn't vetted before allowing us to move in, and I've spent a fair amount of my own time (6+ hours so far) clearing debris from the back yard.
One thought was that, since I spent time and my own money to power wash the deck and the concrete pads in the back yard, I'd request that they reimburse our first month's water bill, or somehow otherwise cover the costs of the power washing (time, gas, etc).
Thanks in advance for any input/ideas!
Hello everyone,
The company I work for, recently conducted a small Facebook PPC ads campaign and well we wanted to share our process and the results with you. We didn’t have any content, we didn’t have fancy landing pages and no one knew about us. We also sent all the traffic directly to our chatbot, the results were pretty surprising and we wrote a case study blog post documenting everything.
I'm pretty sure this will be valuable to you as it reveals a new successful way of qualifying your leads. Enjoy!
https://blog.roof.ai/how-we-generated-real-estate-leads-from-facebook/
My buddy's family in Florida were renting a house they moved into April 5th, 2014. The first term ended March 31st, 2015.
They signed a lease extension addendum for another year. It looks like there was a typo in the addendum saying "The current lease agreement which expires on April 30th, 2015 is hereby extended until April 30th, 2016. Then the incorrect dates are crossed out and changed to March 31st, 2015 to March 31st, 2016, and initialed.
In 2016, they decided to renew another year and signed another extension addendum and it looks like there is another typo and it says "The current lease agreement which expires on April 30th, 2016 is hereby extended until April 30th, 2017." This time no one recognized the error and it was left untouched. Aside: the father is from Bolivia and doesn't speak much English.
In 2017, they decided not to renew, and move out. They notified management that they would not be renewing this year. They paid their February rent and instructed the company to apply last month rent toward March. Company agreed and told them they would get their security deposit back soon after the inspection. Soon after, they received a letter in the mail of the landlord's intention to impose a claim for damages upon their security deposit for April rent.
My buddy's family was very confused, and came to me for help because I'm a Realtor. I looked through their papers and found the mistake from a year ago. They sent an appeal letter within the 15-day period given to respond. They received a response letter saying they have sent the security deposit to the owner and to deal directly with the owner, which seems like another way of saying we're not giving you the security deposit back. Now I am asking you for help.
What is your interpretation of this? Do they have a case? What should they do? What advice do you guys have? Thanks.
The landlord wants to sell the house but will move in before they do. When they did an inspection recently, they found some damage done by animals. I have plans to repair these but they are forcing the repairs with a deadline. Can they do this or do I have until the end of my tenancy to repair it. We're talking baseboard damage.
Hi,
I've been posting around on different subs about how I am looking to open a small business (retail) with a partner of mine and we are looking for a broker to help find us a location and negotiate a lease. I had trouble figuring out the best way to find a broker experienced with doing this sort of thing, after different posts I got linked to this sub and it seems like I need a Tenant Broker?
Am I understanding this correctly? Do Tenant Broker's represent both larger firms and work with small business owners in a situation like mine? If so is it acceptable for me to just look for Tenant Brokers and start calling them, asking them to represent me?
Was confused because most sites I found had listings and the broker representing the listing, so figured they would work more on the buyer side.
My team is looking for a new junior broker to focus on BD. Anyone have any insight in terms of recruiting from different industries? IE someone who has solid sales training programs. Thanks
outside of bringing a jr/runner under your wing. Has anyone had success with outsourcing BD to a 3rd party group? If so, who?
How do you usually manage your customer relationship, touch base points... I'm looking for the most efficient way to use the intelligence that I acquire on the phone and organize everything: Spreadsheets, CRM ... ?
Can anyone share the general introduction and message you are calling with?
All,
Its never easy to find rent rolls/stacking plans for buildings. A great way to do this is by using the Freedom of Information Act. You can go to your county website (google county name and FOIA) and request any information you want as long as you have the building APN.
Really helpful way to do market research.
Hi everyone, I have worked for a commercial data real estate provider for the last 5 years, so I am pretty familiar with the industry and also sales which I think should help.
I know it's hard, I know it's a grind, I know a lot of people don't make it. Can anyone provide me with some insight as to what do do my first 30 days, and even if there is anything I can do prior to starting so I when I get in there I can hit the ground running?
What do you pay per square foot for someone to measure and prepare floor plans? (What city is this in?)
What would you pay per square foot if the service was as follows and were ready within a day.
Do you know of similar services?
Hi. First off, let me say, I have great landlords. They are proactive and friendly. This smell is coming from the kitchen island sink. The landlords have brought an electrician, and a furnace repairman (mechanical room directly below).
They are unable to identify the source, but the smell is distinctly that of burning wiring (has garburator / dishwasher) or the water / drainage plastic melting which runs next to furnace.
I have serious concerns that there is a fire hazard that no one can identify.
I have a baby on the way and want to move. I love the house and landlords, but I believe our family safety could be at risk if we stay.
Is this grounds to break a lease legally? I'm in Alberta, Canada.
Thank you
I focus on tenant rep and noticed there wasn't a lot out there on this side of the business, happy this sub reddit was created. Look forward to sharing ideas with you guy! lets do this
Hi guy! I'm only a year into Retail Leasing/Sales and handle mostly LL leasing while I learn the ropes. Tenant Rep has always been an interesting concept but seems extremely difficult when it comes to finding good clients (i.e. your Corps/Franchisees). What is the best ways to find and cold call potential clients?
Also, if you have any advice on cold calling in general/pointers for a younger broker, I would appreciate it.
Hi there,
I'm a new broker, 6 months in. I just stumbled on this subreddit.
I've been leasing retail space (mostly on the landlord side) since I started, but I want to do more office tenant representation work, possibly shifting my specialty to do this exclusively.
The most successful brokers I know in my market are office/industrial tenant reps - they don't do any landlord rep work.
Looking forward to hopefully seeing some more good discussion on here.