/r/techsupport

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Submission Guidelines

Please include your system specs, such as Windows/Linux/Mac version/build, model numbers, troubleshooting steps, symptoms, etc.

The subreddit is only for support with tech issues.

Try to research your issue before posting, don't be vague. State everything you have tried and all the guides/tutorials/sites you have followed as well as why they were unsuccessful. Do everything you can to reduce the effort of the wonderful folks offering to help you.

After solving your problem, please mark it as solved by clicking 'flair' and confirming the 'solved' tag.

Please do not submit the same issue more than once within 24 hours.

Rules

1: Read all the rules

Please read our new rules page for more in-depth rules.

https://rtech.support/docs/meta/rules.html

2: No Incomplete Posts

Submissions consisting of the following are considered incomplete and will be removed:

  1. Posts with an empty body, only a link in the body, title copied into the body, and/or lack of information in the body

  2. Posts with "Help" or non-descriptive titles. Please make your title and contents descriptive.

3: No Password or Account issues

We cannot assist with password or account issues. No matter the reason. Do not message us asking us to make an exception. Only support for the related account can help you.

This includes thing such as:

2 Factor Authentication Google, Apple, Microsoft, Instagram, Facebook or any other account Password Issues with account lockout on any of the above platforms (and all others)

And more - see https://rtech.support/books/rules/page/rules-of-the-rtechsupport

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Recommending products not in the whitelist might result in your comment or post being removed and a ban imposed. If you want anything added please message the mods and we will consider it.

6: No [Meta] Posts About Tech/Jobs

No [Meta] posts about jobs (tech support related or not) or technology in general, such as "I have an interview, help me." or "I want a product that can do XYZ." or "How does the internet work?"

Google is your friend.

7: No Private Messages or Moving to Another Service

Any and all communication not kept public and is moved away from the subreddit or Discord/IRC channel is prohibited.

Do not suggest or ask to move to another service or to private message. Private messages and other services are unsafe as they cannot be monitored. Doing so will cause you to be permanently banned from /r/TechSupport.

8: No Violating privacy of others or terms/agreements.

We do not support users that violates other's privacy or breaks terms and agreements. Doing so might resolve in a ban.

This includes:

  1. Bypassing home network controls.

  2. Bypassing any parental controls.

  3. Piracy or issues caused by it.

  4. Gray market product codes - See Rule 1

  5. Any other posts/comments that violates or breaks terms and agreements.

9: No EOL Software or Unsupported Systems

We do not provide support for EOL (end of life) software. Software that is EOL has lost all support from the developer and therefore all consumer communities as well.

These operating systems and various softwares are no longer receiving security patches. Running them is unsafe and we recommend users install a supported version as soon as possible.

This list includes Windows XP, Vista, and 7.

We will also not assist with getting Windows 11 running on unsupported hardware.

10: No Public Service Announcements (how-to's, etc.)

No public service announcements unless relevant to an issue (it must be a comment). Approach the communities affected directly, not here

11: No Soliciting

No soliciting of any kind. This includes (but is not limited to) asking for us to link to your subreddit, forum, bulletin board, newsgroup, Facebook page, etc. We're here to help with technical issues, not market for others.

12: No spam, trolling, insults, jokes, threats of self-harm, or posts unrelated to Tech Support

Posts and comments containing (but not limited to) the following will be removed:
blog spam, link spam, referral spam, joke responses, memes, novelty accounts, trolling, unethical behavior, and personal insults.

Posts not containing a tech support issue will be removed. Off-topic comments will be removed. Please stick to the issue being addressed in the post. Use common sense.

13: No Posts/Comments by a Company or an Employee on Behalf of a Company

Employees of companies with social media presences for marketing, damage control, or performing of tech support are not allowed.

14: No Potentially Malicious Links

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2,978,390 Subscribers

1

Lenovo Loq Laptop Charger Melted/Sparking

I am using a 170w Charger for my Lenovo LOQ laptop (15APH8). The charger began smoking like crazy and sparking, and there is melted plastic on the chord below where it inserts into the laptop. Is this an issue with the charger itself, or with the laptop? (The charger began to only work when the chord was placed at a certain angle)

0 Comments
2025/02/02
10:29 UTC

1

Nvidia 572.16 (Jan 2025 update) Driver - NIS Image Scaling Not Working!?

With latest 572.16 I do not see now NIS (image scaling) overlay when in-game, is it not working/removed/bug? Just asking here as maybe someone knows! I got 3080Ti and have been using various frame generation mods, which helps me to play 4K/Highest/RT and in some games I need NIS to scale the image to 4K resolution.

Basically, before this latest update of driver, I could see blue NIS overlay, meaning switched On and not utilised, or green NIS overlay at the top left of the screen when in-game, meaning NIS is working and upscaling to the monitor's native resolution, in my case to 4K.

0 Comments
2025/02/02
10:27 UTC

1

Windows Update vanished

So i wanted to turn on windows sandbox and hence i decided to use this article: https://beebom.com/how-enable-windows-sandbox-windows-11/
it insatlled, did an update and started windows, now when i open windows sandbox, it gives me this error: No mapping between account names and security IDs was done. (0x80070534) and doesnt work.

BUT the bigger ISSUE is that Windows update vanished from my settings app, i cant see Installed apps tab nor can i see many other settings, they all seem to have vanished from the settings app.
I dont care if i dont have windows sandbox anymore, i want my settings back.
Restore point didnt work, Restart doesnt work either.

0 Comments
2025/02/02
10:25 UTC

1

Xbox 360 wired controllers suddenly stopped working on laptop

I have a couple of old Xbox 360 wired controllers that I use for certain PC games on my gaming laptop. They were working just fine the other day, but for some reason they have stopped working since yesterday evening. Specifically, when I plug one in, the lights flash momentarily before switching off again (holding down the central button does nothing either) and anything that shows whether a controller is connected (i.e. Device Manager, Steam) says that nothing is connected. I've tried several solutions found online to no avail, these include:

  • Trying a different USB port - The controllers aren't detected in either of them, however my mouse works in both, so its not them.
  • Updating Windows and/or drivers - Both insist they're up to date, including the hidden one for Xbox 360 controllers.
  • Uninstalling and reinstalling driver - I tried this with the aforementioned driver, though I got one controller to be read momentarily (which reinstalled it) the problem still persists.

If anyone has any other solutions to this issue, or at least knows of potential causes, that would be great. My laptop is a Dell Inspiron 15 7000 if that helps.

0 Comments
2025/02/02
10:19 UTC

1

how to deal with the "activate windows" message

Hello. I recently bought a new pc with window 11 trial version on. Now i have a stupid message at the bottom right of the screen asking me to activate windows.

Is there a way to make it disapere forever (without having to pay 145€) ?

I try to modify stuff on the registry editor (local machine>systeme>service>svsvc>set start to 4) but didn't work

Thanks for your attentions and help.

4 Comments
2025/02/02
10:17 UTC

1

Windows 11 update failing, causing me PTSD

----------OVERVIEW:

I've got a pretty beefy computer, Ryzen 5700x, 64 gigs of ram, and task manager says less than 1% of my cpu is being used at any given time. There's no actual computer freezing, I can still move my mouse, it's just not letting me do anything. Even when I've managed to open the start menu, the options to restart or shut down just don't work at all.

I managed to get to "Windows Update" and it says that my version of Windows has reached the end of Service, but clicking the "update" button just causes it to load for a few seconds and then shows the same message again.

---------SYMPTOMS:

-New Windows updates won't install. Using USB or ISO to try and update results in blue screen, system repair, another blue screen, and then boots back to how it was before. No minidumps or crash logs are created.

-Don't seem to have admin access to most features. Doesn't throw access errors, but simply won't open programs run as admin.

-Taskbar and start menu not working. Disabling and restarting the task makes it work for a few moments but the taskbar will simply disappear after a few moments. Control Panel will not open, apps will not open, but computer will not be frozen.

----------SYSTEM INFO:

Edition Windows 11 Home Single Language

Version 22H2

Installed on ‎2022-‎12-‎01

OS build 22621.4317

Experience Windows Feature Experience Pack 1000.22700.1041.0

---------------Things I've ruled out:

-Installing from mounted ISO or USB drive. Blue screens, restarts, requires a repair. Run the repair, freezes, restarts and goes back to normal.

-Restarting explorer.exe. It works for a while but then the start menu and taskbar just disappear. Nothing will work after this

-Running CMD and Powershell for downloading packages. It just throws an error about either faulty I/O or not having admin privileges (which I have, and ran as admin).

-Scanning with CDI. Drives are all in good shape and new.

-Offline and Online scans with ESET, Malwarebytes, Windows Defender. No viruses, packages or malware to speak of.

-Opening settings or any other function related to Windows. Can't even see my system info. Only managed to get to it for a few seconds immediately after booting before the screen blanked out.

-Started the PC in safe mode, deleted the contents of the C:/Windows/SoftwareDistribution folder.

-------------------NOTES:

Opened the "ReportingEvents.log" in Windows/SoftwareDistribution and it threw this message when trying to update:

{9F95229B-FC0F-44C2-92BB-31B81BA4E657} 2025-02-02 01:57:08:262-0800 1 147 [AGENT_DETECTION_FINISHED] 101 {9482F4B4-E343-43B6-B170-9A65BC822C77} 0 0 MoUpdateOrchestrator Success Software Synchronization Windows Update Client successfully detected 0 updates. BeblVxFNWkCjvjAB.0.1.0.0.3.0

{86F7187A-2E66-414C-B501-E1024A9AF27C} 2025-02-02 01:57:52:986-0800 1 147 [AGENT_DETECTION_FINISHED] 101 {8B24B027-1DEE-BABB-9A95-3517DFB9C552} 0 0 MoUpdateOrchestrator Success Software Synchronization Windows Update Client successfully detected 0 updates. BeblVxFNWkCjvjAB.0.1.1.0.3.0

{546C0760-7432-4B08-A723-A2DC4DED67C6} 2025-02-02 02:02:56:611-0800 1 147 [AGENT_DETECTION_FINISHED] 101 {9482F4B4-E343-43B6-B170-9A65BC822C77} 0 0 Windows Defender Success Software Synchronization Windows Update Client successfully detected 0 updates. /+5dUgE8d0aHq28O.1.0.0.3.0

{6365C70F-2B9D-447A-9DE6-F1881046B40E} 2025-02-02 02:02:56:618-0800 1 147 [AGENT_DETECTION_FINISHED] 101 {8B24B027-1DEE-BABB-9A95-3517DFB9C552} 0 240010 Windows Defender Success Software Synchronization Windows Update Client successfully detected 0 updates. /+5dUgE8d0aHq28O.1.1.0.3.0

3 Comments
2025/02/02
10:17 UTC

2

Why can’t anybody message with me with an email?

I don’t know if this is the right sub for this so just let me know if I should post it somewhere else.

I want this one person to message me but I don’t want it to be with my phone number. I’ve been able to message people and people messaged me back with my email before but it’s not working this time. I added the email I wanted to my Apple account and I had it so I could receive/send messages from that email but apparently it didn’t work and that person couldn’t send me anything. What am I doing wrong? Isn’t that all I should be able to do?

0 Comments
2025/02/02
10:17 UTC

0

Can someone please advise me on a smallish cabinet

I tried posting on r/homelab but I'm just getting downvoted....

Due to recently having another child, I've unfortunately lost my computer room and decided the best way to keep all my systems is to just buy a cabinet.

I jumped the gun on a 4u Inwin case for my gaming system but it has a depth of 508mm and all the cabinets I'm seeing only have a 450mm internal depth (600mm external) unless I go for a 42u+ beast that my wife will definitely not sign off on.

I was hoping to get an 18-22u cabinet but those internals are throwing me off.

This is the case for reference. https://neuralservers.com/products/iw-r400n

Edit: to be clear, I'm not looking for recommendations on a new cabinet, I want to know if there's any way I can get this thing into a smaller one.

2 Comments
2025/02/02
10:12 UTC

1

USB C hub on a broken phone

So I have a oneplus 7t pro mclareen edition and the touch screen isn't working(due to a broken screen) the display works fine u can see everything there just is no touch sensitivity at all maybe just a Lil at the bottom but it's of no use, and i want to use a mouse on it but the problem is i don't think I've had OTG setting enabled and I used a normal otg adapter but the mouse doesn't connect maybe because the phone was shut down and it requires password for basic functions to work but I've heard with the right otg adapter or a usb C hub this won't be an issue but there are specific types of these adapters that work the rest of them don't work so does anyone know what adapter o hub would definitely work on it? Thanks in advance. (The screen is too expensive to replace i just wanna get my data)

0 Comments
2025/02/02
10:11 UTC

1

Can I ask for help with Google Chrome here?

Am I allowed to ask questions about Google Chrom here?... every time I try to post, my post gets removed.

2 Comments
2025/02/02
10:11 UTC

1

BSOD LOOP

I was working on my LENOVO LEGION 5 (2022 Edition) and suddenly it stucked in an Infinite boot loop.

It shows me " preparing automatic repair " and it freezes at this point .

Sometimes a blue screen appear with a random stop code like : (PAGE FAULT _IN NONPAGED AREA / ATTEMPTED WRITE_TO READONLY MEMORY / KMODE EXCEPTION NOT HANDLED )

I've tried to press F8 and other keys but it doesn't respond to anything except the F2 ( which gets me into Bios) .

I've tried to install windows through a USB flash drive but it stayed loading for about 3 hours and nothing happened .

Then I got into hardware so I checked memories , ssd ( I took it to a tech professional he tried to replace them with different kinds of memories) he told me that the he didn't managed to find out what's the problem He also checked several hardware stuff but he didn't find out the problem

How can I solve this problem ?

1 Comment
2025/02/02
10:11 UTC

1

Various shopping websites not loading on desktop web browsers only

For the past few days I've been having an issue where Chrome (fully updated) doesn't load some websites. I've only just noticed the common denominator is that they have all, so far, happened to be websites for shopping specifically. The website loads in my Chrome as a [blank white screen] (https://imgur.com/a/UJCDa9H). Both Huel and the Onlynaturals websites in that screenshot aren't loading, but there are several others as well.

Fixes I've attempted, with no change to the websites' appearance:

*Tried with a VPN set to my city (UK) and another (US)

*Tried incognito mode (both w/ VPN and w/o)

*Cleared history and cache, deleted entire cookie history for all websites

*Deleted and reinstalled Chrome

*Tried with Firefox and Edge

*Disabled all Chrome extensions

*Ran cmd to flush dns and ping 8.8.8.8

I have no possible idea what can be causing this. It's only some websites but nothing consistent - some other shopping websites I've tried seem to be fine. It's only happening on my laptop, with my Android Pixel loading the websites fine. If I force my mobile Chrome to switch to desktop, it still works. If I use wifi on my phone instead of mobile data, it still works.

Please for the love of god someone help me, I think I'm going insane, and every time I attempt a new website that this happens to I lose another year of my miserable life. Thank you!

Edit: No friggin' idea if this is connected, but I've just seen that Google Maps on desktop is missing all of its UI elements. What is going onnnn??

0 Comments
2025/02/02
10:11 UTC

1

PC Randomly doesn't POST

I tried to turn my computer on last night after work and it randomly began to not POST. The white QLED stays on after both red and orange light up, indicating a VGA problem I believe Previously before this I enabled Virtualization and set up a VMware machine, but it booted previously with all this set up and working so I don't think it's related

Motherboard: ASUS ROG STRIX B550-F Gaming CPU: AMD RYZEN 5600X GPU: ASUS AMD RX 6700XT Memory: 2x Corsair Vengeance LPX 16gb 3200mhz PSU: EVGA Supernova 750W Gold Storage: WD Blue SN570 1TB SSD & Toshiba X300 4tb HDD

Things I've tried so far:

Putting displayport cable into motherboard Reseating memory Reseating GPU Removing CMOS battery and resetting that Booting without GPU in

I'm also planning on testing out HDMI instead of Displayport, trying out a different GPU when I can find one and reflashing the bios to update them

Any help would be greatly appreciated

0 Comments
2025/02/02
10:06 UTC

1

Windows Media Player - Recorded TV (Win 10)

Hi there,

I've just discovered the recorded TV folder in Win Media Player.

Historically I've linked my TV programmes and films folder, to the videos folder in Windows Media Player. Now I'm trying to separate films from TV programmes.

I'm reading online that the recorded tv section will only take videos in a .wtv format, is that correct? Mine are a different format to this.

0 Comments
2025/02/02
10:01 UTC

0

high cpu usage when having chromium tab open on YT paused

I understand that Youtube now has real-time monitoring of likes so that may be the cause
video

1 Comment
2025/02/02
09:46 UTC

1

I got logged out of my gmail because of minecraft

So, i was trying to log into my 5 year old microsoft account to log into minecraft to play with my cross-platform friend. I have another account from 3 years ago with an almost identical gamertag. I used the gmail from the 3 years ago with old account (it uses my main gmail by the way) and now it asks me for a passkey. It says that it should display on another device but i dont have a device that shows this window on it. Now im locked out of my gmail. Any help?

0 Comments
2025/02/02
09:46 UTC

1

Monitor frequency problem booting into BIOS

Hi everyone, as the title says, i'm having some problem trying booting into BIOS my PC.

Every time I restart my PC the monitor appears black showing only "frequency not supported".

When i boot it normally it show for 5 seconds "frequency not supported" then the OS starts.

My monitor is an Acer SA240Y, GPU AMD Radeon RX 6750 XT, CPU AMD Ryzen 5 5600X. I'm using a HDMI cable to connect the monitor to the grapich card.

Thanks to everyone willing to help

0 Comments
2025/02/02
09:45 UTC

1

PC black screen when booting

Hello, I have a problem with my PC, windows 11. When I turn my PC on the screen is black but I can seethe cursor. Ctrl alt del does nothing.

This started yesterday when I was trying to fix my issue with Steam not working. I restarted my PC and then I got this new problem with black screen and cursor.

I'm not very good with this stuff and all the search results that I can find rely on using the task manager but I can't get it to show up. Any ideas? 😬

1 Comment
2025/02/02
09:38 UTC

0

Parrot Security OS on VirtualBox does not work

Hi,

I have been trying to install the Parrot Security OS using the .ova file downloaded from the Parrot OS website but I can't get it to work.

I import it into VirtualBox using the downloaded .ova file, and then run it but it gets stuck on the boot screen with the parrot os logo and does nothing. Is this a known issues?

Would very much appreciate some support.

Thanks in advance

3 Comments
2025/02/02
09:36 UTC

1

issue with windows after restarting to "fix drivers'

the time and things on the right of the taskbar won't display, snipping tool won't work, and settings won't work either. issue still happens after restarting,

0 Comments
2025/02/02
09:35 UTC

1

iMac not opening

So my iMac 2015 has gotten pretty slow over the years and this morning my brother unplugged it from the socket and generally it takes a bit of time to restart and I have kept the sleep timer at 3 minutes so it sleeps halfway through loading up and when you retry it starts all the way from the beginning and the same thing happens over and over again.

Help would be really appreciated

0 Comments
2025/02/02
09:34 UTC

1

Error with Windows 11 and it restarting

Hi there, can anyone help me figure out why my computer keeps crashing and restarting on its own? I think it has something to do with Windows 11 and so i uploaded my error log to my google drive hoping someone could help me.

https://www.mediafire.com/file/wqbnsbr9a9g0ps5/Errors.evtx/file

1 Comment
2025/02/02
09:32 UTC

0

I need to find some small wireles monitor or a way to see my PC screen on phone or tablet.

Hi, I work in small shop for animals in Czechia. When I am walking thru shop and writing prices on items, I always have to scan the item, then go to the front desk, look there at the price and go back. It's annoying, when you do it for the hundred time a day. I was wondering if there is something like a small wireless, battery powered monitor that I can conect to PC at front desk ( so that I can just scan the product anywhere and see the price on monitor) or if there is a way to connect my phone or tablet to the pc so it would function like the wireless monitor. Thanks in advance.

P.S. Sorry for my English, it's not my first language.

1 Comment
2025/02/02
09:31 UTC

4

Is Microsoft defender really capable of finding and removing malwares and trojans on USB drives? If not, what app to install?

I need to use my USB drive on public devices time to time. Is microsoft defender capable of finding common USB trojans/ malwares or I better install other apps as well? Which app is good?

btw, I don’t want to install real-time-protection antivirus softwares of big names that slow down the system and consume so much battery of laptop. I’d prefer a tiny app that targets specific USB malwares. I know there are many such apps but I just don’t know which one is the real deal.

3 Comments
2025/02/02
09:30 UTC

1

When I physically adjust the angle of my laptop screen, half the screen dies

I need to constantly find the sweet spot. If I accidentally nudge it then half the screen dies (like a vertical strip with weird pixels). Guessing bad connection? Is this repairable? Don't have any experience with this

2 Comments
2025/02/02
09:25 UTC

1

Mac HDD can't be read windows

I have an old 500gb Mac HDD that I want to reformat to use on windows but when I plug it in windows won't load and when I reboot with it unplugged it runs automatic repair. If I open bios the drive is registered there in the list of sata devices. If I plug the drive in after boot it will not show up in file explorer or disk management. I've tried booting gparted live but this doesn't detect it either as well as a slew of apps that also do not detect the drive. If anyone has any ideas it will be much appreciated

0 Comments
2025/02/02
09:21 UTC

1

I keep crashing in all my games and I've tried everything I can think of to fix it.

Pretty much the title. The only games I can run seem to be very low intensity games like Stardew Valley type stuff. Any time I try to run Elden Ring I crash either immediately, or after a few minutes running around in the game. Rainbow 6 Siege I'll either crash to desktop or I'll blue screen with a BEDaisy.exe error. Been playing Path of Exile 2 also crashing to desktop.

Here's the hardware I'm workin with:

14th gen i9 14900k
MSI GeForce RTX 4070 Ti Super
Corsair Vengeance DDR5 RAM 2x32GB 5200MHz
MSI MAG B760 Tomahawk Wifi Motherboard
Corsair RM1000x Power Supply
2x Samsung EVO M.2 drives. One 500GB for boot, and one 2TB for game storage.

I have done everything I can think of to try and fix this crashing. I just did a fresh install of Windows 11 yesterday and I formatted my 2TB M.2 just for funsies because why not. I've updated my BIOS, I've tried updated GPU drivers along with rolling back GPU drivers to no success. I've done Memtest86 and all my stuff passed. I've run stress tests on my GPU and CPU and nothing seems out of the ordinary. I've tried seeing if my RAM was the cause, but it still crashes no matter which stick of RAM I'm using. I've tried running the games from both M.2 drives to test and see if they were messed up for some reason. I'm really losin my damn mind over here. Never have I had this much trouble trying to fix something like this. I'm pretty sure it's gotta be a hardware thing because I formatted both of my drives, but honestly at this point I have no idea.

I would appreciate any kind of help or insight anybody has on this issue, because I've ran out of stuff to try.

5 Comments
2025/02/02
09:19 UTC

1

help , this virus keeps re installing itself

i tried installing a video editor but it came with a virus called " Web0day

2 Comments
2025/02/02
09:12 UTC

2

Windows 11 thinks I'm in Saudi Arabia rather than United Kingdom

Hi everyone,

I have an ASUS tuf A15 running windows 11. Yesterday I noticed when I went browsing that the website domains where not uk and were rather a different country. I went onto Google maps and my location said I was at a residential address in Saudi Arabia.

I turned on and off my location services, cleared my location history and reset my computer. No change. I then checked my language and region, which is set to the UK. I went to my time zones and set it automatically and it changed it to the Kuwait region. So I went to control panel to change it and it reset back to the Kuwait region. I can only get the correct time if I turn time zone automatically off.

I checked my IP address, it is correct and it says I'm in the uk. I even changed wifi networks and nothing changes. I did have Express VPN however, and deleted that thinking it could cause the changed country but no improvement. Its just weird how my windows system and the internet thinks I am in Saudi Arabia when I have never visited before. Any help is greatly appreciated as this is really bugging me that I cannot fix it👏

3 Comments
2025/02/02
09:05 UTC

1

Geek Squad/Best Buy Service Center

Hey everyone, I’m having an issue with my omen 16 gaming laptop where the GPU seems to have failed. The Geek Squad techs have assumed it's a GPU/motherboard failure, and they plan on sending it to the service center for further evaluation. My main concern is whether, if they decide to “junk out” my computer, they would offer store credit or any kind of compensation. Has anyone had experience with a similar situation? If your device was deemed unrepairable, did they give you store credit or an alternative solution? How does this process usually work? Any advice or insight would be really helpful!

1 Comment
2025/02/02
08:59 UTC

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