Hi,

I am using MacOS and have the Snagit version 2024.3.2 (98367) installed.

I always appreciated to do capture region of my screen and have the possibility to define the capture to be saved in a predefined folder by choosing the default sharing option to be File (or Finder, I do not really recall). I just then need to click on a green "check" button for my capture to be saved in that folder.

My issue is that somehow this option is gone now.
Snagit is up-to-date. Permissions are OK in the OS (means full access to the disk is granted). I reseted Snagit with the support tools. No success.

Any idea ... anyone else having that "issue"?

Thank you

I'm using Snagit both on Windows and MacOS, but I cannot figure out a certain behaviour in MacOS.

I take two screenshots after each other. I switch to Snagit Editor. I would like to put both captures in one, so I copy one capture, switch to the other an paste it next (left or right) to the other. So I have a "normal" capture and a floating one next to it which I can move around. The canvas gehts of course bigger.

Then I'd like to add some arrows, lines or highlight some things with the marker on the floating one. I select the tools - but then, every time I click on the floating capture, this is selected, instead that I draw an arrow.

With Windows, as I have selected the arrow/line tool, it's drawing something, but on Mac, if I have not flattened all objects I cannot paint any other object on floating ones... I don't want to select an object when I want to use tools. This is really annoying, but maybe I am just missing something.

Any help, ideas or explanation?

I’m looking for an easy way to have Snagit break up the long scroll screenshot and print it over several pages. 

I CANNOT figure this out (without resorting to duplicating it several times and cropping each one individually). 

There's gotta be an easier way. 

Any ideas?

I've been using Snagit for countless years, and I'm on the current version. I recall getting that faithful email stating they're going to a subscription model.

I'll be sticking with the current version, I have the 2024 license, and I'll ride this horse until it no longer works.

Given the category and function of this software, I'm not sure if as many will take the plunge as they hope

I use both SnagIt and Camtasia. The free assets look like they were designed by children: Smileys and Stickers, really? The hundred million paid assets are no better. I know you can customize SnagIt assets, but that will get you just so far. It would seem like a trivial task for TechSmith to provide a feature that allowed users to create their own assets. If not TechSmith, then some clever developer could surely do it.

Can someone from TechSmith please call Microsoft and ask how they've figured out how to do screenshots with HDR enabled and then get this into SnagIt ASAP please? It's so frustrating that this hasn't been figured out yet.

Hi - I want to be able to capture hover text in a screenshot. My computer does not have a "print screen" button. Is there a hot key or something to begin a capture through SnagIt that would allow me to capture an image? If I use my mouse to begin the process (by pressing "Capture"), then I am not hovering over the item that reveals the hover text I want to capture.

Any thoughts?

I realize this is probably a long shot. But curious of anyone here uses SnagIt and Mouse Without Borders. For whatever reason whenever I hit the hotkey to start an image capture it kills my connection to MWB and I have to reconnect. If you happen to use both please reply!

I've used SnagIt on Windows for years and have always loved the Trim feature when capturing an element against a static background (e.g., a graphic on a web page). If I'm pasting this into a document, I want just the graphic--no background--so the auto-trim function to remove the background border is wonderful. Using Image > Trim automatically eliminates any captured "borders" and perfectly prepares the image for pasting.

However, I've started using SnagIt on macOS (version 2024.0.1 (98311)) and have noticed the Image > Trim action is very different than on Windows.

Here's how I compared these:

• Take a screenshot.

https://preview.redd.it/b58nwh8n5jud1.png?width=3024&format=png&auto=webp&s=3fdacf4fc927ff0ff3796cb85efbe94d4932f668

• Adjust the borders to ensure I can trim.

https://preview.redd.it/kqcoqbqr5jud1.png?width=3024&format=png&auto=webp&s=3301e39521c8b7a84e6d5f45297bb01be0da4655

• Image > Trim.

https://preview.redd.it/1mx01bio5jud1.png?width=3024&format=png&auto=webp&s=015fbddd35325b41fdfc1472db61a7e629193ce0

• Windows trims correctly, but macOS does nothing.

https://preview.redd.it/4i41jj3p5jud1.png?width=3024&format=png&auto=webp&s=d84c488531b7e7a73a5f6653eac33cba48e98d71

Frankly, I'm not sure what Trim is supposed to do on macOS, because it's not at all the same as Windows.

Has anyone else noticed this behavior? Any ideas on how to resolve?

Many thanks for your help in advance!

UPDATE: Same behavior on 2024.3.2.

UPDATE: This appears to be a bug according to TechSmith support. I'll update once I have more info on next steps.

All the answers I get from google are AI these days...

Anyways, hope everyone is good!

1. With the widget, if I choose Image, Selection: Region, and then press Capture, it does not let me choose a region. It just picks the size of my application window and opens in the editor. Is this expected? If so, how do I properly select a region?

2. There is a workaround, I can just All-in-one and then press Capture, and from there, I can resize the capture before opening it in the editor.

None of this is ideal. I would like to just press Print Screen or Capture, and be able to select a region straight away, and then have it open the editor.

Am I in crazy town?

Hey guys on my Surface Pro SnagIt automatically snaps to different parts of my screen,(window, part of a window etc.) but on my workstation it doesn't. Does anyone know where in the settings I can change that?

Greetings from Germany

I am trying the trial of Snagit 2024 during the 2 day sale (ends tonight). Snagit 9 on Youtube shows that it can capture websites including their images and links. I cannot find that ability in Snagit 2024. It is not listed as a feature on the techsmith website.

Was this ability removed?

Is Snagit able to capture video from websites without playing the entire video into the video capture? (such as recording an hour long video from a website without playing the entire hour to the screen)

I have a rectangle that I've drawn on the screen exactly where I want it. I want to be able to move it, erase what I'm using for a reference point and then place it back in that same spot. Is there some way of seeing the shapes coordinates within the image, and size too while we're at it?

Just a heads up for anyone else that experiences this and desperately tries to find what program is causing this. I had a weird instance of Snagit thinking somehting was taking over the Print Screen key. After hours of trying to tech the issue, I found the program that was causing the problem was... Snagit. Although there was an official help guide for this error on TechSmith, it did not help me. The solution for me was a reinstall.

I've just upgraded from an earlier version. That version allowed to search for text within images. For example searching for 'hot dog' would return any images containing the word 'hot dog'. Has that functionality been removed? It doesn't seem to work in the current version.

I am on macOS 15.0 (Sequoia) and Snagit 2023.3.1.

When I start to capture a scrollable area I get a modal window with heading "How to capture a s rollable area". I'm unable to remove this window and continue with the capture. I must hard restart my computer.

How do I fix this?

I am trying to create a deployment to eventually use with Microsoft Intune. When I create the batch and .mst files and then run them, the software fails to install. Any suggestions on what to do to make it work?

We are using version 2024 with the newest deployment tool.

I keep getting “Snagit 2024.app” would like to access data from other apps., and it's ruining my ability to record my screen. It pops up randomly.

It appears to be related to Sequoia 15.0 upgrade? Anyone have a fix?

I just downloaded the trial version of Snagit. I want to import a video, trim it, and then resize the video to fit Facebook stories or Youtube shorts. Was able to easily import and trim, but then there don't seem to be any options. There is no toolbar. When I right click where I think the toolbar should be, I get a list of options to add to the toolbar, including "crop," but nothing happens when I click on any of the icons. I did try reinstalling with no change. Any suggestions, or am I trying to do something that can't be done on Snagit? Thanks.

I'm getting a lot of emails from Techsmith that look to be suspicious.. I'm not great at computers honestly and could use some feedback. I've gotten emails from Techsmith from the following addresses:
email@techsmith.messages4.com

mailer@fastspring.com

CustService@techsmith.com

If it is really from Snagit/Techsmith... why are they using all of these sketchy af looking addresses..

Win 10, office 365, Snagit 2024. The share image is not embedding a image. Will open an email or word document but no image. Un-installed, renamed path in registry reinstalled - from tech support instructions and nothing has helped. Repaired office also. Anyone else having this issue?

This was once a great software product and one of my favorites. The need to stimulate the purchase of upgrades by bloating new features now makes this product slow at best and, increasingly, have problems working at all. This seemed to take a turn for the worse when they switched the versions to years instead of numbers.

I'm getting off the merry-go-round at this point.

I just upgraded to 2024 and it doesn't even work on Windows 11 Pro after the install is complete.

Hi, has anyone figured out how to send from the SnagIt Editor to MacOS Shortcuts? I'm trying to use a Shortcut to automate sharing screenshots, but Techsmith seems to have poor support and documentation for this, and I've seen no "Share Destination" that can pass as an input to a Shortcut. (I'm on version Snagit 2023.3.1 and MacOS Sonoma.)

Hi,

In the Snagit Editor we have "Themes" for arrows and boxes etc.
It says we can edit the default themes.
... but That only seems to let me change the colors.

What I need is to change the default arrow width from 15 to 5.
The 3 default themes all have different default arrow widths, so this data is theme-specific.
I just can't figure out where to change it.

Anyone know?

Has there been any improvement in tagging in the 2024 Snagit? Whenever I start to type a tag in 2022, and then click the tag that the app predicts, it doubles up and adds the incomplete tag from the part it predicted from, AND the complete tag based on my existing tag history. This is not ideal. Considering updating if they have fixed it.

Any other meaningful improvements since Snagit 2022 or just the same old? Thanks!

When I use the Grab Text function, I get a "Cannot Recognize text" message regardless of how basic the text is. I have closed/reopened Snagit, and I have restarted my laptop but that did not help. I contacted TechSmith and there only suggestion was to update to latest version of Snagit. Problem is the IT department here where I work takes 4-6 weeks to update apps. Has anyone had this issue and if so, did you find a solution?

When taking a screenshot selection, I have the widget with the multiple options like resizing and recording a video. Is the a way to skip this and only take a picture that opens the editor? I also want to automatically copy to the clipboard

https://preview.redd.it/706lctx1lpld1.jpg?width=4032&format=pjpg&auto=webp&s=781a1f5faf922aca2b3cff1690b66434715324d9

I am completely stumped on this. For reference I have been using snagit for years without any issue.

Decided to reinstall my operating system and format my drives and everything seemed to be going fine until I found snagit not working after pressing print screen in a select few games and some software. At first I figured this was snagit issue, but after hours of troubleshooting I decided to install a different screenshot service (greenshot) and they also had the same issue.

Some things to note:

• pressing and holding print screen in these games would cause the games to stutter heavily

• pressing print screen in these games would cause a screen grab of both of my monitors to be printed to my clip board

I have tried basically all googleable advice I could find, and the only person I found with what seemed to be my exact issue was from a decade ago and went completely ignored. But here is everything I have tried:

• uninstalling the snipping tool
• turning off "use the print screen key to open screen capture"
• reinstalling windows (again)
• regedit shenanigans
• updating and installing relevant drivers
• disabling nvidia software
• debloating windows 11
• powertoys shenanigans
• disabling one drive

I am at a complete loss. It's really baffling that it's only a handful of unrelated programs but works just fine in most. Would appreciate any insight, help, or advice.

Specs for those who care:

Operating System:

Windows 11 Home 64-bit

CPU:

Intel Core i7 @ 2.90GHz	
Comet Lake 14nm Technology

RAM:

32.0GB Dual-Channel DDR4 @ 1198MHz (16-16-16-39)

Motherboard:

Dell Inc. 0M6C7G (U3E1)	

Graphics:

KG251Q (1920x1080@165Hz)
VG248 (1920x1080@144Hz)
2047MB NVIDIA GeForce GTX 1660 Ti (Dell)	

Storage:

1863GB Seagate ST2000DM008-2FR102 (SATA (SSD))	
931GB Samsung SSD 860 EVO 1TB (SATA (SSD))	
238GB PC SN530 NVMe WDC 256GB (RAID (SSD))

Hi, I've been using Snagit on the Mac, which has really useful Tool keyboard shortcuts. I've just discovered that there are no PC Tool keyboard shortcuts. Are there any plans to add PC Tool Keyboard shortcuts, or the ability for users to assign Keyboard shortcuts themselves on the PC? Having to use the mouse for everything is a pain!

Thanks for your help.

https://preview.redd.it/xpzuhj2j7ckd1.png?width=2927&format=png&auto=webp&s=4b57ee8f887cccc8c58cb93a8e8ddd9b68482373