New install of SnagIt 2024 on a Windows 11 Enterprise PC. When the user tries to start a capture, the screen is greyed out, full screen appears at the top, but no crosshairs or any other dialog is displayed. Task Manager can't be launched to kill the snagitcapture process. If I connect to the PC via powershell, I can kill the snagitcapture process manually and it will return control back to the user. I've thoroughly searched the SnagIt support articles and have found nothing that works. An uninstall/reinstall had no effect on the issue.

If I run Snagitcapture.exe as a local administrator, it works as expected. I have other users with the same exact version that are running as standard users with no issues.

Any suggestions?

When I capture an image or ue a tool from the tool bar the mouse pointer changes from the normal arrow to a pointer related to the function. How do I get the regular, small arrow, mouse pointer back?

I bought Snagit as an afterthought when I purchased Camtasia.

Now, I can't live without it.

Hi, I'm an IT tech and am assisting a client with Snagit. Whenever they paste a capture into an MS app, MS Outlook for example, the screenshot is super big - so they manually have to resize the image. This is a problem because it's kind of tedious to do so, if the user wants to print their document, they have to resize the snagit screenshot image until it fits on the page. Has anyone else experienced this issue?

UPDATE - While I haven't been able to resolve this issue directly, I found that screenshots can be resized in the Snagit editor by percentage (much easier than pixels). If I knock it down to 50-70% it copies and pastes smaller and doesn't cut off when printed.

I keep getting the error message above after trying to screen record. How can I go about fixing the issue?

I'm looking for a program that can do scrolling capture of a Web page and have been told snagit can do the job. Can I just make one off purchase without the need of any further payments as I'm seeing lots of addons and updates. Any help would be welcome

Can you tell the current state from this image?

we want Snagit to install any updates as they come out. we don't want Snagit to ask the user if they want to update. is that possible? can updates be transparent to the user?

Hi all. I used to be able to take a screen, then change the screenshot size or move the screened window around the page before saving it but not anymore. Now it saves the screen right away in the editor. Someone knows how to get this feature back? I’m using Snagit 2022. Thanks!

Tried to capture some streaming video from a TV show.
Came out black with no audio.
I made the adjustments as listed in the links below.
Video now captured, but no sound.

Also tried Snipping Tool on Windows 11. That worked fine. Video and Audio intact.

What's up with SnagIt?

https://support.techsmith.com/hc/en-us/articles/360001650911-Video-Capture-Is-Blank-or-Only-Shows-Initializing-Screen-In-Snagit-Editor

Video Capture Is Blank or Only Shows Initializing Screen In Snagit Editor

https://support.techsmith.com/hc/en-us/community/posts/360071706411-Streaming-videos-go-black-when-screen-capture-or-print-screen-is-used

Streaming videos go black when screen capture or print screen is used.

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Question. I had Snagit v12 forever and loved it. Was forced to upgrade to v24. I used to run v12 in compace mode where it hid at the edge of the screen and would reveal when you moused over it. I am not seeing the ability to dot he same in v24

Edit spelling

Hey folks, hope this is an easy one. We're trying to deploy SnagIt using some scripts. Running msiexec .\installer_file.msi /qn works just fine. However, when using a transform file created using the TechSmith deployment program, the software will install then immediately uninstall itself. These are all fresh deployments, no older versions installed. The uninstall other versions option isn't even turned on in the mst. The only things we've actually configured in the mst are the software key and the desktop shortcut, everything else is default. Has anyone seen anything like this?

I'm interested in buying SnagIt for the firsts time. Here is what I'm seeing after I added it to the shopping cart. Will the software stop working one year later if I don't renew it?

SnagIt 2024: $62.99

First year of maintenance: Included

Upcoming Yearly Renewals

SnagIt Maintenance: $12.60

Estimated subtotal on Feb 6, 2025 $12.60

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Hey guys! Working with a user on this issue where anytime they open Snagit the tool will close outright. It doesn't even appear in task manager when we try to open it. Here is what I've tried so far.

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1. Reinstalling the software
2. Reinstalling an older version of the software.
3. Deleting the tools.xml file (It wasn't actually there)

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I was wondering if folks had any other advice? It's a fresh install on a freshly imaged machine. Worked for about a week or so before this behavior came through.

How do I select multiple screen captures and paste them all into a word or google doc in one shot?

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Hi there! Wondering if anyone else has experienced any issues like this... SnagIt Capture is slow to open then will close once a pic is taken. SnagIt Editor won't open period.

Tuesday - not working Wednesday- worked fine Today - not working

It's frustrating. Anyone else?

TIA

I am looking for some advice on how to take a capture.

For a specific project, I have to take captures of regions of a map. The width of thew capture must always be 920px, but the height can be variable. Defining a fixed region works, but I can't adjust the height on the fly to ensure I get the capture I need.

Using the Region capture and drawing a selection box to the extact width works, but it's tedious, and it is trial and error to find the optimal starting point. With the fixed region box, I can move it around to where it needs to be, but I lose the felxibility to adjust the heigh this way.

Has anyone any suggestion on how I can achieve what I need to do. Possible I'm not familiar with all the tools.

Hi all,

I'm trying to capture the options in a dialog box.

1. I open the dialog box on a page on a browser
2. I hit the shortcut to capture
3. Hit the camera icon to get a screenshot and see the options that popped up
4. I open Snagit Editor
5. I see the capture but without the options that I clicked on

What am I doing wrong? Snagit used to work just fine for these things.

I'll start by saying that the TechSmith community site is down for maintenance, and I wanted to just put this fix out there for people that Google this in the future.

There are a lot of posts out there about SnagIt becoming slow to capture. There are a few fixes out there like, removing registry keys, reinstalling an older version, changing your monitor’s refresh rate, changing your monitor’s resolution, and making sure you don’t have more than one 4K monitor attached to name a few.

None of these worked for me on my laptop. Every time I plugged my monitor into my laptop Snagit would take close to a minute to launch, the capture crosshairs lagged a few seconds to show up, and every time I selected an area it would take 10 seconds to show the capture toolbar.

After digging into the logs, I was able to find this:

Date = 11/20/2023, Time = 14:14:54.475 : HRESULT failure : value = C00D36E6 (The requested attribute was not found.) : file = E:\AzureAgent\_work\2\s\CommonCpp\RecorderLibraries\RecorderSDK\Source\Loopback\AudioDeviceManager.cpp, line = 359, function = AudioDeviceManager::GetDevNameAndID

Apparently, my microphone on the webcam connected to my monitor was not allowing Windows to manage all the microphones connected to my laptop. After trying to update the webcam, this didn’t change the issue, and installing some Logitech software I gave up. I went to Device Manager and disabled the Logitech Webcam C930e microphones, found under Sound, video and game controllers in Device Manager. Once the microphone was disabled everything worked as expected again.

There is a quick test for this, if you open the Camera app in Windows and it gives you a permission error about your microphone, then this should be the fix for you.

https://preview.redd.it/6gzbb7tj5l1c1.png?width=366&format=png&auto=webp&s=cca3fa28cd761ee7b87b4b713d9ef8772a73994f

I know it was the case that if you purchased the Mac version of Snagit from the app store that you wouldn't be able to record audio among other things you couldn't do because of the "sandboxing," I can't recall the other things. I'm just wondering, is that still the case with the 2024 version from the App Store?

Unfortunately in the app store it tells you what Snagit can do but not what it can't do compared to the direct from website version and I couldn't find an FAQ that explains the differences.

Anyone know?

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I'm trying to place a striped crosswalk on a street image, each stripe is a green box and two white boxes, then all the stripes are grouped together to make the crosswalk. How can I rotate the whole strip to line up with the underlying picture? The rotate handle that is there for an individual box isn't present when they are grouped. (edit to add picture)

https://preview.redd.it/0plp16gw950c1.jpg?width=1638&format=pjpg&auto=webp&s=23bf2263abc93b22a3259de5a5c57a874e621d4f

I love SnagIt! I just learned about a product called Scribe that records and documents your steps. Does SnagIt! have those capabilities, or Does TechSmith have plans to something similar?

TIL I am SOL because my version is no longer supported. It doesn't work.

They told me to upgrade and gave me a discount coupon.

It seems it isn't working anymore with the new revamped ms teams. I tried recording a meeting but it couldn't record the audio, it used to be working before. Video is working, audio is not

Hello,

In the past, I tested some Snagit versions but encountered a few issues. I'm curious to know if these problems have been resolved in the latest release:

1. While using two screens, Snagit would often crash or freeze unexpectedly.
2. When using Bluetooth earbuds, the audio was not recorded in Video recording mode.

Have these issues been addressed in the most recent release?

Regards,

Uriel

Hi - I'm on latest Windows 11, latest 2024 Snagit release and scrolling capture does not work at all.

I've tried on Chrome, Firefox and Brave and also in incognito/private mode for each as well, across several different wev sites.

I've also followed the troubleshooting guide on this page:
* Unable to Complete Scrolling Capture in Snagit

Is there anything else I can try? Or is there a beta release somewhere that might fix this? This is just a major annoyance and is such a big feature of Snagit.

Can't say that I am particularly thrilled about the new features...

I have a subscription to Snagit since few years, and I am getting always the latest version of Snagit.

Their license terms allow installing Snagit on 2 computers owned by the same person. But what about using an old key from one or two versions back to install on an additional computer, is it allowed? does it work?

Hi all, I am seeing Snagit opening automatically. I close it, and it reopens. I am seeing this on multiple machines. Is anyone else experiencing this? Do you know the solution?

Thanks