/r/PS4SupportPage

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Hello! Welcome to r/Ps4SupportPage. This subreddit was made to be a place to help people who are having trouble with their PS4.

Please consider subscribing as it helps our community grow. Please refer to the sidebar for the rules before posting.

NOTICE r/PS4SupportPage is not affiliated, associated, endorsed by, or in any way officially connected with Sony Interactive Network, or the Sony Corporation.

Rules And Regulations.

Before posting your question PLEASE refer to here

Spamming And Promotion

Spamming and/or Promoting your subreddit is not tolerated If caught Spamming and/or promoting you will be faced with a *Temporary ban of 1 week. If caught again you will be faced *With a permanent ban

Clear Wording

Your post must have clear wording. **e.g Of Clear Wording: Title: External Hard drive/HDD Issue Then In the description put a full description of the issue/incident **e.g Of Unclear Wording: Title Help plezz Then In the description they put me ps4 isn't working plez help.

Thanks for reading.

/r/PS4SupportPage

3,773 Subscribers

1

Anyway i can turn on my ps4 without my controllers

So im pretty sure my controllers are completely cooked and they cant connect to anything is there a way i can log in with keyboard and mouse or do i need a new controller?

9 Comments
2024/10/25
09:23 UTC

3

Tips for unscrewing those 2 Phillips screws? I will understand if there's no other idea I haven't seen before... Trying to clean and change thermal paste

5 Comments
2024/10/22
11:17 UTC

1

Should I fully initialize my PS4 in hopes that it will fix my extended storage?

I've been using an old computer SSD that I took out and put in an external case as extended storage for my PS4 for many months now. Thing is, I think the power went out once while my PS4 was on rest mode with the SSD connected to it. Once I got home and booted up my PS4, it immediately said there was an issue with the SSD. All the files got corrupted, so naturally I disconnect and wipe the whole thing. I even scanned it for any errors, but nothing. The SSD seems to work just fine connected to my PC, but even after everything I tried, the PS4 doesn't want to format it as extended storage anymore. It has no problem formatting it to exFAT and using it as a storage for anything else, but when it tries to format it as extended storage, it just gives the "Cannot format. CE-30022-7" error.
I've tried rebuilding the database, I've tried resetting the PS4, I've tried formatting the SSD differently via my PC, but nothing works.

The one last thing I haven't tried is initializing my PS4. Since I had most of my games on the SSD, I don't have that many left in the actual system storage, and I have a USB to transfer my save files and captures to, but is it worth it? Since nothing has worked so far, I can't really say I have belief it'll somehow fix the issue between my PS4 and my perfectly fine SSD, but other than that, my only other option is to buy a new HDD (since they're cheaper) and use it as extended storage instead (if it even works). So should I try initializing my PS4?

1 Comment
2024/10/21
00:55 UTC

1

Logging in, verification code problem

I am on 12.00 and whenever I try to log into my account and I reach to the two verification to send me a text with the code, I never seem to receive the text even after hitting resend message million time it was happening on my laptop on my phone as well of trying to log in using the app and I'm totally lost why

1 Comment
2024/10/20
20:45 UTC

1

Assassin's Creed unity Multiplayer Invite Issue

I'm trying to invite a friend on the PS4 in the game Assassin's Creed Unity (I play on PS5) but as soon as I click on "Invite Player" it loads briefly and then the error comes up: "Sorry, the required Ubisoft server is unavailable. Please try again later. For more information please visit Assassinscreed.com/Help."[0x70000006]"

2 Comments
2024/10/13
14:00 UTC

3

Controller Issue(?)

I'm having an issue that I'm unsure about categorizing under hardware or software, but here we go.

I had a software update that I fucked up somehow, presumably by turning off the console mid-update for whatever reason (this happened a week or two ago and I can't remember entirely what happened) and when I tried turning my console back on I'm met with this error (SU-30746-0).

That's one issue, the second is that my controller now will not turn on. It was working fine before this error, but now whenever I try to turn it on, it flashes the pale blue light 1-2 times before turning off. It charges fine (I think) as I see the yellow light pulsing, but the controller just doesn't work. Am I SOL or is there a fix I can do? I've tried using the little button on the bottom side to reset it but no luck there. If there's a fix that can be done without another controller I'd appreciate it as this controller has some sentimental value and I don't want it to be out of commission.

4 Comments
2024/10/12
03:19 UTC

2

Updating Issue (12.00 update)

Hello Reddit I have a problem with my brothers Ps4 Slim, His ps4 is stuck in safe mode, I went into the safe mode menu to update it to version 12.00 as it asked, but It keeps sending me to a page where it says I need a USB storage device that contains a updated file for reinstallation of version 12.00 or later. I went into the safe mode twice, Updated it and even tried to re build data base, Nothing working Please help me out.

6 Comments
2024/10/11
15:05 UTC

1

Controller connection issues help

I have 2 older ps4 controllers that used to work great but now neither of them will connect to my ps4. I plug them in and they flash a yellow/orange light but when I unplug them they won’t connect. I’ve tried holding share and ps button to reconnect and they’ll flash quickly but still won’t connect. Do I need new controllers?

Any advice would be great

4 Comments
2024/10/05
23:05 UTC

1

[HELP] Controller Connectivity Issue

I have a recurring issue with my ps4. After playing for maybe 5 minutes at best, my controller disconnects with no warning, and the light turns off. Upon pressing the ps button again the light sumply flashes white for a while and then stops. I cant reconnect my controller untill I restart the ps4. I've tried different controller, resetting the conttollers, using usb, clearing the ps4 cache and updating to the latest software with no luck. I've also tested connecting the controllers via bluetooth to my ipad and playing minecraft, and had no issues whatsoever so I'm confident this is an issue with the system. Any tips or fixes would be very much appreciated, though I plan to take the system into a shop for repair this weekend.

1 Comment
2024/10/05
01:00 UTC

1

My PS4 won’t recognize my ethernet cable

I have my ethernet cable connected to my ps4 and the port, which is on, but for some reason it doesn’t recognize that there’s an Ethernet cable attached. Has anyone had this problem?

1 Comment
2024/10/03
22:39 UTC

1

Ps4 Controller Share Button issue

My controller has this frustrating issue with the share button going off on its own. It’s really odd. The current game I’m playing Square is the attack button I can hit it all I want without an issue but when I go to attack an NPC it triggers the share button and takes screenshots constantly.

I tried unplugging the system and resetting the controller and that worked for a little while but then my game randomly crashed and it started doing it again except now resetting the controller doesn’t even work.

I changed the share setting so the menu doesn’t keep popping on interrupting gameplay but I keep hearing it taking screenshots in the background every second “bling”, “bling”, “bling”… any help? Or should I just smash the thing

1 Comment
2024/10/02
12:09 UTC

2

PSN issues

So, I was trying to play Call of Duty on my PS4, but kept getting an error message within the game. I tried restarting the PS$, but now it refuses to connect to anything that isn't the web browser, stating: "Playstation network currently busy". I found an old post on the PS4 sub saying that the privacy settings were the cause of the issue, but if I try to go into them, it just says "An error has occured."

7 Comments
2024/10/01
00:56 UTC

1

PS4 graphics failure

Came back from vacation to this.

Already tested different HDMI cables. Anyone experienced similar issues or has at least an idea what the problem could be?

Thx 🙏

2 Comments
2024/09/29
08:43 UTC

2

PS4 stuck in safe mode loop???

Hi reddit im turning to you for some help. I recently found a PS4 (not slim) downstairs in my apartment building left on our communal bookshelf. I brought it upstairs and plugged it in and it was in the safe mode screen. I'd never seen this on my other playstation so i looked up a solution and it gave me the rundown of my options. I opted for the initialize PS4 (reinstall system software) option because I wanted to transfer the files from my PS4 slim to this one and I wasnt worried about saving any data left on it. So i went on the PS website and dowloaded the software update exactly as specified on my WD Black P10 in exFAT format and plugged it into the PS4. I turned it on, connected my controller with a compatible USB cable (i verified it was compatible), i was then shown the safe mode menu and I selected the initialize PS4 (reinstall system software) option. It then tells me to connect a USB storage device with an update file for reinstallation version 6.51 or later so i connect the storage device and confirm i want to proceed. This is where the problem is, it says initializing and goes to 100%, then it says preparing to update system software and goes to 100%, then the screen turns off as if i had disconnected the HDMI and the playstation begins to flash blue. the screen eventually turns back on and takes me back to the "Connect your dualshock controller with a usb cable" and when i do it takes me back to the Safe Mode options screen and the whole process restarts. ive tried leaving it alone when it does this and it will just eventually turn off and stay off so im not sure when the deal is, ive tried the other options on the list and similar things happen each time but nothing is ever resolved. The light indicator will also flash white sometimes but as far as i know thats just indicating its powering on, or that it needs troubleshooting which it obviouosly does. Ive exhausted the options im aware of and found a place near me that is willing to try and fix it but i am very wary of shops like that scamming me, 1. because i am a woman, and 2. because i dont know how to fix it myself. if you have any advice im willing to try anything within reason and if you have any questions feel free to ask. thank you!!

5 Comments
2024/09/27
20:48 UTC

0

What to do if the usb port at the back of the Ps4 is broken?

Won't connect to TV and keeps moving when inserting USB. What shall I do?

7 Comments
2024/09/27
16:28 UTC

1

ps4 controller doesn't work

hey guys, I got a problem. I still have a ps4 and after a month of being busy I tried to turn it on, now the issue is my ps4 turned on by the buttons but not with the controllers(I have 2 dualshock) so I thought it is common for the charger(jds-055) and battery to fail on these models so I changed them both. but to no help.

note: the charging light doesn't show on the old and new charging board)

I am afraid it might be a broken motherboard(jdm-055) but don't want to spend the money if it is not necessary. does anyone know the cheapest way to replace the motherboard or have another idea of what could be the issue. mind you I had 0 issues before that

1 Comment
2024/09/26
22:42 UTC

1

PS4 Pro problemas with corrupted data

I have a PS4 pro, and although ive been using it a lot and its not particularly dirty or anything, lately it has gotten corrupted datas too often. Like half a year ago it happened to a game which i had 60 hours in and i couldnt do anything about it. Recently it did the same but mostly with apps like youtube or netflix so it wasnt an issue, but it happened again with a game i have like 70 hours in, i had to delete all my saves, couldnt find a way to salvage them.

I just want to know if theres a way to make this stop happening? Im not asking to salvage my saves, those are gone, but its been annoying it has happened a lot recently and the last corrupted game was the last straw. What can i do, or is my ps4 already defective? PS Plus cloud save also isnt an option.

I just rebuilt the database and deleted everything that i didnt need, basically it just has YT, Netflix and some games installed. Any other advices? I was thinking of buying an USB just for saves for the time being.

1 Comment
2024/09/26
20:21 UTC

2

Link To YouTube / Uploading Issues

To sum it all up, I tried to upload a video but it said I needed to link my account back. I have now done it multiple times. Some times it does and sometimes it just doesn't. On other occasions this error (image) pops up. Sometimes when i think it has linked and try upload this error pops up: This feature is temporarily unavailable. Please try again later. (WS-37527-4). Does anyone have any advice?

1 Comment
2024/09/24
18:23 UTC

1

Linking YouTube acc. to PlayStation doesn't work.

Every step of the process works fine, but when I try to upload a video to YouTube, the PS4 tells me I need to link my account. I do this over and over and it doesn't change. I tried restarting and it did nothing.

1 Comment
2024/09/24
09:16 UTC

4

Data is Corrupted?

I’ve followed the exact instructions 3 times and it keeps popping up. Is there anything I can do or is apex out of the question for me now? Any advice would be appreciated.

6 Comments
2024/09/23
20:56 UTC

7

This happens when I update no matter which way I do it

And it doesn't let me access my dashboard

9 Comments
2024/09/21
17:40 UTC

1

PlayStation 4 slim, wont recognize discs.

My ps 4 slim, only recognizes discs when I hold it vertically. Does anyone know what I can do to make it take discs when it is laying flat? Thanks.

1 Comment
2024/09/21
09:44 UTC

1

PS4 wont even boot to safe mode.

I turned off my ps4 pro at midnight, and went to sleep. Woke up to the sound of it beeping again and again. It was restarting on its own. When I tried powercycling, it does the same thing. It does not even boot to safe mode. It just beeps, blue light blinks, beeps again, and when the light turns to white, it beeps again and shuts down. I can even hear the fans turning off.

Pushing the eject button, it beeps three times. Even when the light is off. It turns on by pushing the power button, but as i said, it just turns off on its own.

A friend said it might be the power supply, so i bought and installed a new one, didnt solve anything. I'm guessing it could be the HDD, went to a friend to borrow one from his old ps4, still does not work.

I need help, I cant turn it on anymore.

1 Comment
2024/09/21
07:06 UTC

1

Disc Drive won’t take discs no matter what

I replaced the disk drive in my ps4 slim as the last owner says his didn't work, I replaced the ribbon cables and the module itself and checked the spring as well as the arms. Everything is there and intact. When I press and hold the eject button it beeps 3 times and then I can hear a slight whirr from inside but no disc goes in. There is nothing blocking the discs pathway and the rollers move smoothly. I don't know how to fix it at this point. Any tips?

1 Comment
2024/09/20
19:47 UTC

1

PlayStation 4 won’t recognize discs

My ps4 slim won’t recognize any disks when laying flat. It will recognize them if I hold the console vertically. Anyone know some possible fixes to this?

2 Comments
2024/09/20
14:29 UTC

1

Thermal paste just...disappeared

So a while back (around late June)I got sick and tired of my PS4 pros noise when playing games like FC 24 and even a noticeable noise when playing GTA 5 (which it never did before) so I cleaned it out and applied new thermal paste. It worked for a few days and then it went straight back to jet mode. I then asked Reddit and they said to replace the thermal pads and the fan which I both did. But when I was tearing it down I saw that the CPU had literally nothing left on it except for a little bit of thermal paste on the sides and the copper plate it touches with. So I just scraped what it had and re applied it. After the new fan and thermal pads it was whisper quiet for like 2 weeks before It went back to being loud. Please give me some suggestions

5 Comments
2024/09/20
14:25 UTC

1

Help change PS4 internals?

First off, I'm not particularly computer savvy, so if this is either obvious or doesn't make sense, I apologize.

I've had my ps4 for several years now and it has recently been giving me trouble with trying to start the system. It will turn on for a second or two, I'll hear a click, and it will just power off. From what I have found it seems like the APU is the issue.

I don't have the knowhow to replace any of the internal components so I'm going to buy another one. My question is if I can keep the body? housing? case? Whatever it's called, the outside panels, all of them. They have some art on them I'd like to keep and I want to know if it's an option to put these panels on the new ps4.

6 Comments
2024/09/20
14:15 UTC

2

PS4 Error Code WS-43699-1 - Deactivating and Reactivating Primary Console not working

I'm getting error code WS-43699-1 trying to download the trial for EA FC25

All the advice i can find says to deactivate and reactivate the console as your primary, but this hasn't worked.

3 Comments
2024/09/20
13:19 UTC

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