/r/PS4SupportPage

Photograph via //r/PS4SupportPage

Hello! Welcome to r/Ps4SupportPage. This subreddit was made to be a place to help people who are having trouble with their PS4.

Please consider subscribing as it helps our community grow. Please refer to the sidebar for the rules before posting.

NOTICE r/PS4SupportPage is not affiliated, associated, endorsed by, or in any way officially connected with Sony Interactive Network, or the Sony Corporation.

Rules And Regulations.

Before posting your question PLEASE refer to here

Spamming And Promotion

Spamming and/or Promoting your subreddit is not tolerated If caught Spamming and/or promoting you will be faced with a *Temporary ban of 1 week. If caught again you will be faced *With a permanent ban

Clear Wording

Your post must have clear wording. **e.g Of Clear Wording: Title: External Hard drive/HDD Issue Then In the description put a full description of the issue/incident **e.g Of Unclear Wording: Title Help plezz Then In the description they put me ps4 isn't working plez help.

Thanks for reading.

/r/PS4SupportPage

3,792 Subscribers

1

ps4 game sharing

GUYS basically, some guy is game sharing with me, he had a whole tonna games but i wanted to play his rdr2 especially. i set his console to primary on my ps4 so yeah yeah and im able to download his games BUT FOR SOME GOD DARN REASON.. THE ONLY GAME THAT I CANT PLAY IS RDR2. HOW IRONIC IS THAT 😭 when i try to download it from his library, i cant because it has a lock. he has bought the game, its not on disc. i restored licenses and all that from both accounts and i just CANT GET IT WHY someone ought to help me out and ease my mind because i am losing my patience here. i asked him like yo whys it got a lock and he said thats weird he literally bought the game. kill me

(ps im not sure if this is software or hardware)

3 Comments
2024/12/02
16:51 UTC

1

Quick a few problems after a corrupt datatbase rebuild

Thank you in advance for reading.

I recently had a PS4 say that the database was corrupt and needed to be rebuilt.
It said that the latest firmware for the PS4 was corrupt and needed to be reinstalled
I was instructed to do this via USB - did that
The PS4 then spent 6-7 hours rebuilding the database
All seemed ok

I quickly found two (2) major problems

  1. I have save games under one account that are now attached? to a seperate account

e.g. BL3 has save games under "x" account but when I look now or boot the game up - no characters etc load or are offered. I then look under account "y" and the save games are there ..

I then tried to upload the save games to cloud thinking to download then under the "x" account - no luck only errors. I then tried to download them from storage to USB to transfer them to "x" - no luck, they wont download as they are "saves from another user account". So that seems good that they are recognised as being for "x".

  1. Portal Knights has a save in storage but the game will not load any worlds or characters - that one I have no clues what to do.

Any help would be much appreciated, the BL2, BL3 and Fallout4 have 1000's of hours in them and I'd like to recover them.

In case someone asks, I do have a usb with some saves loaded, but I'm not sure where as we just moved.

Kind Regards
Sebastian

1 Comment
2024/11/30
04:48 UTC

1

Ps4 controller reset for ever game

My r2 keeps acting like its being pushed but im not touching it

1 Comment
2024/11/28
03:27 UTC

1

Controller gap

There’s this weird little gap in the seam, and no matter what I do it wont close, I’ve tried unscrewing it, screwing it in tighter, just flat out pushing it, but nothing seems to work, does anyone have advice?

1 Comment
2024/11/28
02:56 UTC

1

PS4 rebuilding system

I cannot rebuild my ps4 even though i put usb with the UPDATE files and rebuilding files ext. My 2nd usb port doesnt work so i put a usb 2.0 hub with the ps4 controller and the usb 128 3.2. When i plug in only ps4 controller it works and everything, i cannot test if the usb is working because i cannot operate the ps4 without the plugged ps4 controller. I will send the pictures of my options that i get in safe mode but only the 7. Option is available and other ones are greyed out please help!!

3 Comments
2024/11/26
15:53 UTC

1

Headphones

How to use headphones with mic, when I'm using keyboard and mouse instead of controller?

1 Comment
2024/11/24
07:32 UTC

1

Screen not filling game/game crashing (life is strange)

The game not fitting the screen is something I've had happens before (miles morales spider man) and i didn't really care that much, but I've always kinda wanted to play Life is strange (heard a lot of good stuff) so I come here with 2 issues that I hope can be solved by you intelligent people.

1 of course, the game not filling out the screen. Haven't had this problem with any other game then Life is strange and Miles morales (so far).

2, Life is strange crashing for seemingly no reason when I hit start.

I pray some of yall know what's going on here and can help me.

5 Comments
2024/11/21
21:16 UTC

2

need help

Hello guys, I'm kinda new on this, I just want to ask my cousin gave me his ps4 recently however I want to log in to playstation network using my own account and remove his, but I can't do it, my question is if I completely wipe the ps4 will it require me to log in using his account just like in iphones or I can use my psn account right after the wipe? thanks in advance for those that could help me.

1 Comment
2024/11/19
13:57 UTC

1

Ps4 turns on and off. Doesn't work

I was playing some games when it shutdown, it automatically turned on again but screen was black, it took too much time to load, so I shut it down, started again and this happened, 4 seconds on and it turns off. My computer is way too slow to play games and I have this ps4 since 2017 or 2019. Can someone help me? Please and thanks for reading

1 Comment
2024/11/19
02:50 UTC

3

Ps4 is stuck on rebuild database

Recently my ps4 games kept crashing giving me the error saying it was corrupted so I tried everything from restarting to deleting and re-downloading nothing worked so I decided to rebuild the database and not it's stuck on 6 hours left and hast moved for 24 hours, I know that it's most likely a failing hdd, but what can I do? Should I unplug it? Or wait it out?

5 Comments
2024/11/19
02:28 UTC

2

Transfer damage PS4 save file to PS5 without cloud

I used to play on a PS4 offline without any PSN Plus for a few years and one day the console suddenly spoilt due to motherboard. Did sent for repair but the shop ask me dont bother Instead I brought PS5 and continue with gaming with PSN Plus.

I noticed there's some unfinish games which I played on PS4 and intend to do it on my PS5. I tried to download from cloud there wasn't any files (My guess is all the save file at in the HDD of the damage PS4)

Do anyone know how to retrieve save data on damage PS4 which can't be turn on to a PS5 ? I saw some post mentioned PS4 HDD can't use on another device without factory reset. Appreciate if someone ever solve this for advise. Thank you

2 Comments
2024/11/17
02:08 UTC

1

Hard drive problem

My ps4 is been playing up with GTA recently, (glitching/freezing/lagging to the point I have to unplug it from the consol) so I took it to EB Games (AUS) they said it was maybe the HDMI and power cord or maybe the game and if they don't work do a factory rest. I was just thinking of doing a factory rest myself and I have a WD elemental SE hard drive 4 TB and tried backing my files up it will work than stop working after 30seconds - 1 minute, and the code is "CE 30005-8" what am I doing wrong or something I'm missing.

1 Comment
2024/11/12
13:28 UTC

3

Please help me

My disk drive isn’t working.

1 Comment
2024/11/11
19:21 UTC

1

Please help me fix my disk drive.

Hello everyone. My ps4 slim wouldn’t take disks, unless it was sideways. I opened it up, and tried to fix it, but now it dosent take disks at all. Does someone care to help me? Thanks :)

1 Comment
2024/11/11
18:25 UTC

1

Switched from my ps4 to my friends and now my saved data from call of the wild is gone

What can I do to get my levels and game data back I can still try and access my old ps4 but it says I need to download a update with usb which I did but it won’t turn on

1 Comment
2024/11/10
21:16 UTC

1

PS4 won't start

Hello! I have a problem with my PS4. I haven't been using this console for about six months and I tried to turn it on today and I encountered a following problem. When I try to turn it on, it gives one "beep" and then it shuts down, and won't start and won't even sound that beep again, unless I plug off the power cord and plug it back again. You can hear the beep in the video. Is the problem in the power supply or maybe hard disk is broken? Anyway, I might have to go get a new one, it doesn't seem an easy fix and probably not worth of repairing in store.

3 Comments
2024/11/10
15:53 UTC

1

Help guys

I have an error CE-37732-2 . How to fix this guys

1 Comment
2024/11/08
11:57 UTC

1

Stardew Valley multiplayer issue

I have been trying to play stardew valley multiplayer with a group of friends however one friend and I cannot join a game that each other are in. It gives the np32206-3 error message. There are four of us and we can all join except one particular player and I cannot join the second the other person is in the game. We've troubleshooted in various ways so far:

We are both network Nat type 2 We've unfriended and re-added each other. Different players have tried hosting. Restarted console and reinstalled stardew valley.

What else can we do? It seems to be a network conflict between each other but we're both Nat type 2. Advice and troubleshooting greatly appreciated. Thanks!

3 Comments
2024/11/05
12:33 UTC

1

Every time I try to update I get this issue,any help on how to fix it?

12 Comments
2024/10/31
15:04 UTC

1

PS4 controller not connecting.

My brother just brought home a dualshock from his friend but it doesn't connect. I've tried Bluetooth and usb connection but its just not working, help me please!

1 Comment
2024/10/30
16:52 UTC

5

Problem with my PS4

Hello, I need help, my PS4 is here, I attached a photo, when I turn it on it comes out blue and then white, no controller works when I connect it, they only charge, the HDMI is fine too, what can I do?

Now it is in safe mode.

7 Comments
2024/10/28
23:40 UTC

1

Anyway i can turn on my ps4 without my controllers

So im pretty sure my controllers are completely cooked and they cant connect to anything is there a way i can log in with keyboard and mouse or do i need a new controller?

9 Comments
2024/10/25
09:23 UTC

3

Tips for unscrewing those 2 Phillips screws? I will understand if there's no other idea I haven't seen before... Trying to clean and change thermal paste

5 Comments
2024/10/22
11:17 UTC

1

Should I fully initialize my PS4 in hopes that it will fix my extended storage?

I've been using an old computer SSD that I took out and put in an external case as extended storage for my PS4 for many months now. Thing is, I think the power went out once while my PS4 was on rest mode with the SSD connected to it. Once I got home and booted up my PS4, it immediately said there was an issue with the SSD. All the files got corrupted, so naturally I disconnect and wipe the whole thing. I even scanned it for any errors, but nothing. The SSD seems to work just fine connected to my PC, but even after everything I tried, the PS4 doesn't want to format it as extended storage anymore. It has no problem formatting it to exFAT and using it as a storage for anything else, but when it tries to format it as extended storage, it just gives the "Cannot format. CE-30022-7" error.
I've tried rebuilding the database, I've tried resetting the PS4, I've tried formatting the SSD differently via my PC, but nothing works.

The one last thing I haven't tried is initializing my PS4. Since I had most of my games on the SSD, I don't have that many left in the actual system storage, and I have a USB to transfer my save files and captures to, but is it worth it? Since nothing has worked so far, I can't really say I have belief it'll somehow fix the issue between my PS4 and my perfectly fine SSD, but other than that, my only other option is to buy a new HDD (since they're cheaper) and use it as extended storage instead (if it even works). So should I try initializing my PS4?

1 Comment
2024/10/21
00:55 UTC

1

Logging in, verification code problem

I am on 12.00 and whenever I try to log into my account and I reach to the two verification to send me a text with the code, I never seem to receive the text even after hitting resend message million time it was happening on my laptop on my phone as well of trying to log in using the app and I'm totally lost why

1 Comment
2024/10/20
20:45 UTC

1

Assassin's Creed unity Multiplayer Invite Issue

I'm trying to invite a friend on the PS4 in the game Assassin's Creed Unity (I play on PS5) but as soon as I click on "Invite Player" it loads briefly and then the error comes up: "Sorry, the required Ubisoft server is unavailable. Please try again later. For more information please visit Assassinscreed.com/Help."[0x70000006]"

2 Comments
2024/10/13
14:00 UTC

3

Controller Issue(?)

I'm having an issue that I'm unsure about categorizing under hardware or software, but here we go.

I had a software update that I fucked up somehow, presumably by turning off the console mid-update for whatever reason (this happened a week or two ago and I can't remember entirely what happened) and when I tried turning my console back on I'm met with this error (SU-30746-0).

That's one issue, the second is that my controller now will not turn on. It was working fine before this error, but now whenever I try to turn it on, it flashes the pale blue light 1-2 times before turning off. It charges fine (I think) as I see the yellow light pulsing, but the controller just doesn't work. Am I SOL or is there a fix I can do? I've tried using the little button on the bottom side to reset it but no luck there. If there's a fix that can be done without another controller I'd appreciate it as this controller has some sentimental value and I don't want it to be out of commission.

4 Comments
2024/10/12
03:19 UTC

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