/r/nintendohelp
A fan community for help and support for Nintendo games and products.
/r/NintendoHelp is a sister subreddit of /r/Nintendo intended as a place for users to ask and answer Nintendo-related questions. These questions could be about tech support, game help, recommendations, and more. As long as it's related to Nintendo games and/or products, it can be asked here.
If you end up figuring out the answer to your support question, be sure to leave a reply with the solution in the comments, so that other people with the same issue can see your solution!
Note: We are a fan-community, with no official ties to Nintendo. We are not an official Nintendo support website. Nintendo's official support page is here: https://support.nintendo.com/
Nintendo's contact information is as follows:
Please note that contacting Nintendo by phone is the best way to get support. If you send an email or use the web chat you are not likely to get the support you need.
In addition to Reddit's Content Policy, we have two main rules for this subreddit:
/r/nintendohelp
I can't decide, neither device has enough resident evil. Also I won't jailbreak either.
Vita games:
3DS:
Hi guys!
I can't travel on ACNH - and other's can't enter my island.
I've been trying to get my NAT type to A or B on the switch with no luck.
I have a Netgear Nighthawk, which has UPnP on-
Advertised period (minutes): 30
Advertisement time to live (in hops): 3
And still my switch is set to NAT D, tried port forwarding, used my IP from my pc, changed the last digit by 20 as per the nintendo support website:
Used the google DNS settings:
Primary: 8.8.8.8 & Secordary: 8.8.4.4
When i check my internet settings on my switch (test internet to check the port) my global IP is different from the IP I provided in the manual settings ~ unsure if this is normal or not.
I have to use TCP as when I try and change it to UDP it comes up with the message:
"The specific port(s) are being used by other configurations. Please check your configurations of USB Readyshare, Remote Management, Port forwarding, Port Triggering, UPnP Port Mapping table, RIP, and Internet connection type."
The TCP and UDP port ranges I've tried are:
TCP: 6667, 12400, 28910, 29900, 29901, 29920
UDP: 1024-65534 (I can't use 65535 as it says that range is unavailable and has to be maximum 65534)
I got these from:
https://portforward.com/animal-crossing-new-horizons/
Open to any ideas!
So i've currently got 2.92 in my available funds on my switch and 150 in gold points (that i've gotta use soon or else they'll expire.) so before i go diving for games i wanted to ask on here how the funds system works - if i have available funds on my switch will it charge the card the funds came from? Cause I'm almost positive they're from my mom's card (leftover from a gift she bought me a while back), aaand i don't want her yellin at me for using her money on accident.
I tried googling it and it says no but i just wanna double check before i go trying to find something worth 3 dollars lmao.
Had to post this here instead of r / nintendo so. Hello to the two ppl online! (strongly dislike subreddit "rules")
A couple years back, I bought the physical edition of Hypnospace Outlaw via Fangamer. It worked absolutely perfectly, but unfortunately, I have since misplaced the cartridge. I bought a digital copy when it was in a sale about a year ago, but it has never worked.
When I click to play it, the switch informs me that there is an update available, but if I confirm the download, it doesn’t update and shows the update available prompt again. It also continues to show the prompt if I decline.
I’m assuming that the cartridge version of Hypnospace had a specific version number that the Switch assumes is newer than the digital copy’s update.
I’m obviously well past the point of getting a refund on my digital copy, and I’m not too fond of forking out the cash again to import another copy from the US (I live in the UK)
Has anyone else experienced this issue, and is there any way to resolve it? I’ve lost count of the times i’ve deleted and redownloaded the software, and I have no save data for the game on my system.
happy cyber monday!
i'm interested in buying a restored/refurbished nintendo 3ds largely to play a lot of older pokemon games that were around and super mainstream when I was younger but my parents didn't let me around. i'm not particularly interested in paying the original retail price when it was still being manufactured but i'm not sure what price range i should be looking for, internet is telling me it's somehow $250 and $150 simultaneously. also not sure if there are certain retailers that would be more reliable in landing pre-owned items. does anyone have any advice?
I recently bought Animal Crossing New Horizons from G2A but it had me add a 3rd party account to be able to play it. Sadly i read you can get banned for this, is this still the case? Can anyone help me out? I Just bought this switch
my cousin bought a switch and idk if it has lan multiplayer and dosent need Nintendo online. for example if there are 2 switches and they have mk8 deluxe and when they play by lan does it need Nintendo online
Even when the motion sensor capabilities play zero role in the game. Example: I'm playing DKC2 on SNES online in handheld mode, and can't attach joycons to the Switch. Ark Survival is another example. In handheld mode, the joycons have to be detached from the console, otherwise you get prompted to sync them
I have a OLED Switch and I noticed that my power button would not respond no matter how long I held it down, its not jammed and theres is a tactile feeling of the button working. The volume buttons are the same way. Ive gotten it turn off by putting a old sd card in it and then removing it which brings up the power menu to turn it off. Once its off the power button will not turn it back on. Ive tried booting it in recovery mode, and If I hold the volume buttons down then press the power button it turns on, but will not enter recover mode. Im really confused as to why the buttons will not work normally but I can press them all and have the system turn on but it wont enter recovery mode. Everything else on the console works fine, not really sure where to go from here or what to try next.
My granddaughter just got a Nintendo Switch along with 12 month code for Nintendo Online. We set it up and activated the 12 months. I get online and see it has like al the old Nintendo games from the old systems and I would love to download and play some of those when she isn't playing. Problem is, I fire them up and it says it needsa a paid Switch Online + Expansion Pack membership to play. I have the paid nintendo switch online. 12 months of it just activated yesterday, but I do not see how I can purchase the expansion pack?
Can anyone tell me where to find the expansion pack?
I am having trouble at my Nintendo for the past month and I saw that my red joy con won't charge properly. Its batter status changes every second to low to high. I don't know what to do please help me
When I dock my Nintendo switch and connect it to the tv the image doesn’t show on the tv or if it does it quickly disappears or flashes between connected and not connected. The switch itself if fine I think, the light comes on that’s on the side of the dock too. I’ve tried looking at support pages and things like that but my AC adapter works just fine and so does my HDMI cord. Please if anyone can help me out please do!!
Doees anyone know what type of SD card was used for the og model of the 3ds? And does anyone know where I can find one similar with a lot more memory and buy it?
My family had a Nintendo Club account in the early 2010s and we used points to get some Wii merch at one point. We haven't logged into it in probably 10+ years and I cannot login into it anymore on the current Nintendo site. I still have access to the email that it was linked to and I think we have the latest password written down. I was wondering if anyone knows if Nintendo can restore the account. I would love to have it again after all these years. I can provide Nintendo with proof of ownership if needed.
Thanks all!
Everywhere I go, it just says that I am being stopped because there is a special character in the serial number when there isn't (nintendo.com) or that I haven't filled out symptoms in a space it will ot let me fill out (support.nintendo.com) if anyone has any insight, please help me out.
Hi, I've been playing Xenoblade 3D on my old 3ds after finding it in my mom's basement in June. I began playing my old save from 8 years ago. After playing the game for a while I reached the final boss today. I am stuck on phase one and legit can't get his hp past 3/4. I'm on phase one still lol. My team is LvL 77 and i have Shulk, Reyn, And Sharla. none of my other party members were used at all and i have 0 gear for them or spare weapons, their gear just looks good on them (old like makna forest old) I keep getting wiped and dont know what to do or how to win this fight. it seems unwinnable to me. i might be able to scrap together dunban to work if i sacrifice sharla but it probably would be worse. Thank you and any help is appreciated.
Edit- I beat it and got to experience the most emotional cutscene in any game ever.
My cousin bought a switch and I have one too and I’m wondering if you can do lan play with 2 switches next to each other and Idk if it needs Nintendo switch online
Looking for some guidance on the highest quality emulator for old Nintendo and Super Nintendo games. There are a lot of products out there and lot of them look cheap and shitty. Anyone had any good experiences? I would like to be able to save games and stuff, etc.
Why can't I redeem my points on MyNintendo? I have more than enough to get that Zelda wallpaper thing yet it's blocked.
Am I the only one getting this error for DLC(s)? I got a new Switch and had EVERY Smash DLC character, but only had the last three to ever come out. I was confused; I didn’t know if it didn’t save the others in the cloud, but I tried buying one of the character packs, Banjo. An error message appeared saying: 'This product has already been purchased by you or another user on this console,' despite me only having two accounts, neither of which have the DLC(s). Can someone help?
Hi everyone, I hope it's ok to ask about older consoles too. I'm trying to connect my Wii with the internet but can't get it to work. I tried both WiFi and a USB to LAN adapter (third party). No success. The Wii does not seem to be able to detect my router at all. According to some forums, it might be because the router is too new? I was able to get an internet connection two years ago with the router I had back then, I can't use that one I the place I live in now though. What can I do? Thanks in advance!
So I was having a couple problems with the internet awhile ago, that were causing me not to be able to play any multiplayer game while online. I thought this had been fixed but it started happening again. I can't get my switch to stay connected to the internet anymore and it's not giving me an error code, but it's saying there might be something wrong with my DNA settings? I've done everything I can to fix this but nothing seems to work. Is there anything else I can do to fix this?
BEFORE it started doing its system check and refused to turn on with the popping sound
it was playing FINE audio good controls good bottom touch screen good, it LOOKED all fine no dmg at all,
only issue was the top screen you could only see the top half and the bottom half was a black but still admitted light, MobileKlinik couldn’t get it to work (they don’t really do 2ds anymore) and say it’s the motherboard which i don’t really buy…… it was fine except the screen so i thouht the cables of the screen are the problem so ofc i tried to angle twist it gently and shove it into place which sadly probable hurt the screen cable more
SHOULD i just buy a replacement n2dsxl, or try a screen replacemnt my self first (unless i can get the digital games i once had on the broken one from the store still i had all the ace attorney ones and an animal camp alarm clock and countless hours on fe warriors(it was cartridge so maybe it’s progress is on the cartridge)
Before you ask, no it's not for cheating in Smash Bros tournaments. I saw a lot of turbo controllers on Amazon for relatively cheap, but I don't know which ones to trust. I heard some of them don't work the way they're supposed to. So what would be the best kind of turbo controller for really quick button mashing? Links to suggested turbo controller listings would be appreciated.
I would like to record myself playing switch, how might I do that? When I try to hold the picture button it takes a video but then it immediately stops. How can I record if I can?
Hey so when the eshop was a thing, my brother downloaded Super Mario Bros 3 from there and it used to work completely fine. Now, every time I load that game, it keeps disconnecting my Wii from the TV for whatever reason. Doesn’t happen with anything else, none of the other channels or my disc games do this so I was wondering if anyone else had this problem. My Wii is connected to my tv via hdmi cable adaptor. Sorry I’m unsure if I need to add anymore information, please let me know if you need to know anything else!
This switch has been with us for 3 years, but this is the first time it's happening, we have another switch which this works fine with. But this one won't work
my sister found my ds after a year or 2 of it not being used the sd card (that was always in it) says it cant read the sd card cause it has something on it, i'm super sad cause i have a lot of games and progress on that ds
Is it possible to Connect the Wii U GameCube adapter to a USB-C hub and play tabletop with it or is it just restricted solely to the dock?
There was one with them playing the nes classic and I've been looking for it. If someone finds it please let me know.